How to use the new JLab App

In this informational how-to video, we'll guide you through the following topics and functions of the new JLab App.
See the full list of compatible products here: www.jlab.com/pages/jlab-sound...
Or reference this list:
Earbuds: JBuds Mini, Work Buds, JBuds Air Sport Gen 3, JBuds Air ANC Gen 2, JBuds Air Pro, JBuds Air Pro ANC, Epic Air Sport ANC Gen 2 and Epic Air ANC Gen 2.
Headphones: GO Work Gen 2
1. Introducing the JLab app - 0:00
2. Where to download - 0:15
3. Pairing your headphones - 0:24
4. App connection process - 0:42
5. App homepage & breakdown - 1:04
6. Be aware mode - 1:15
7. Equalizer & EQ adjusting - 1:39
8. Touch controls - 2:19
9. Music & movie mode - 2:49
10. Safe hearing - 3:21
11. Update firmware - 4:10
12. JLab store - 4:24
13. Additional settings: Troubleshooting & Support - 04:45
For further help, email us or call in:
Email: [e-mail]
Customer Support VIP Help Line: 1-405-445-7219
Feel free to visit the support site to see more visuals and how to's:
support.jlab.com/en-US

[@JLabAudio]

Reminder: These models are NOT compatible with the app: GO Air POP, GO AIr Sport. Here's the list of compatible models: Earbuds: JBuds Mini, Work Buds, JBuds Air Sport Gen 3, JBuds Air ANC Gen 2, JBuds Air Pro, JBuds Air Pro ANC, Epic Air Sport ANC Gen 2 and Epic Air ANC Gen 2. Headphones: GO Work Gen 2 See the full list of compatible products here: www.jlab.com/pages/jlab-app

[@Blaze_5290]

Will go air pop ever get support?

[@bboyrsa7594]

just bought my Go air sport and on the package it says you can access the equalizer through the app. But in your comment it says you cannot. How do I access the equalizer then?

[@24izhaarkumar13]

@@bboyrsa7594did u find a way to use it

[@babishagurung1547]

How do I track that down? I lost my Air pop what and I can’t find it. I don’t know how to do this thing.

[@JLabAudio]

@@babishagurung1547 please reach out to our support team so we can discuss some possible options. [e-mail]

[@YourFavRatQueen]

Hello, you didn’t add Jlab Go Air Pop? From what your website says it’s your most popular headphone! (Also what I have.) I want to be able to use the app but can’t.

[@JLabAudio]

Hello - currently at the $20-25 price point we aren't able to offer all the same features available at other price points. We're always looking to offer more features!

[@JLabAudio]

We're workin on that as we speak.

[@IDG-011]

​@@JLabAudiook, hope I get to use the app with my air pops

[@TristanFeatherstone-ve8xn]

I would like to address that Jlab Go Air Pop is not on the app so you can not use the cool features that it has very disappointing. Hope you guys are fixing this issue. Thanks!

[@JLabAudio]

Hi Tristan - we're always looking for ways to offer better features and value in our products. At the incredible price of $25, the Go Air Pop doesn't currently offer app support (nor was it promoted in our materials). We'll keep you posted if that changes.

[@excelsior7744]

​@@JLabAudioi recently bought the GO Air Pop earphones and surprisingly the box clearly says about how we can change the quality of the sound using the app. Whereas it's not supported. I hope it does get fixed in the future.

[@rehanbaloch5191]

Im also having the same issue with my JLab Air True and i need app connectivity

[@Invisiblemanreal]

⁠@@JLabAudiocould you please add Jlab over ear pro It’s not showing And could you try to make an be aware for it please I need this

[@Mattjonesll]

I’ve just got the air pop & it will let me connect to every other earbud but them.. what do I do?

[@eduardozapien9449]

Compré los GO AIR y es una lástima que no funcionen con la APP, quería modificar el volumen porque se escuchan bajo ¿alguna solución? Gracias.

[@joshualewis2367]

Love the new app its way better then the first app love it I used it all the time

[@jamalwalker68]

It’s was very helpful!

[@proglicious]

I can't pair my Air s ANC headphones. tried everything you alreay mentioned. any help please?

[@julietttthehooman1635]

My headphones are not in the app. There are only one pair of headphones there available and its something called "go work 2"...

[@mediabertbert5883]

There is no go air pop option which is sad cause almost evr,one is usibg them, including me

[@triproad3602]

Hey maybe you should have the first Gen in your app as well because I've been trying for a long time years now and it never worked it's the JLAB GO Air Pro that's the name and nothing pops up at all please fix so everyone else that has this problem can enjoy such a thing.

[@yeetsquad8498]

For those that it is still not connecting, go to you app in your settings, click on it, then there will be a Bluetooth on/off button. Mine was off for whatever reason and I was about to return them. But turn it on and it works fine to connect then

[@fredyllanos8972]

OMG. You just saved me a ton of anguish dealing with the app. Thank you!!!!

[@Sara-qw7lc]

I didn’t understand your comment but after I went to the JLab app section on my iPhone’s settings, I realized that the Bluetooth toggle was “turned off” and I turned it on and then it paired it. It works! Thanks!

[@Squirrel_666]

Thank you so much for this comment. I was going crazy not understanding what I was doing wrong.

[@Anbublackopsgaming]

Do the jlab icons work with the app?

[@luv_santo]

i’m trying to pair my gen 2 and the app says there not connected

[@robertcraigashby9836]

Thanks for the video, I got a little nervous this morning when these new earbud charging/pairing case worked a bit different than some of the older models with direct connection to my samsung phones thru the google settings. So it was good to have a guide when stressed going thru some menus for the right setup for this things.

[@isidorakaranikolaou9849]

I just bought the GO air POP and i don't understand why they can't connect! I don't want the touch controls on!!

[@SahilHussain]

pls can u make app support for the jlab go air pop earbuds pls

[@JLabAudio]

We're working on finding a way to get the Pops to link up to the app.

[@Kyndy223]

So I have a Jlab go air sport and I was wondering if there was a mic on it to talk while they are in?

[@JLabAudio]

Yes - the Go Air Sport have a microphone in both earbuds.

[@Kyndy223]

@@JLabAudio perfect thanks

[@dreamgamer0083]

i got jlab go air sport not connect app

[@phxntom444]

Guys…why’s the Jlab Jbuds Air Pro more expensive than the mini version if the mini has more features in the app!? I don’t have a custom version or a EQ3 for movie mode.

[@user-mh2if2po3q]

why theres no option for jlab go air true wireless? the one with the open case

[@lornadoone902]

My Go Air Pop is not on the app

[@WonderfulWorldofAwesomeness]

How to stop my Go and Pop earbuds from pocket dialing everyone I’ve ever met at 3 am? Thanks

[@phenomstruck]

Installed this new app (the older one kept crashing) and I can't connect my Epic Air Sport ANC to this app anymore. I keep getting an error- Not compatible with your device. What's happening?

[@JLabAudio]

oh no! We're sorry to hear - reach out to the team and we'll figure out: [e-mail]. Definitely make sure you have the latest app version.

[@KNOWtheLEDGE7]

Same issue here customer support not helping. I have the epic air sport anc and can no longer connect to my phone it keeps saying "an app is needed to connect the device" but then it never connects. The ear buds were fine for the past year and all of sudden nothing works. Well to all customers beware of this brand. Go buy the trusted sellers.

[@BadPeteRat]

It would be really useful if you could copy the EQ settings from one of the pre-sets to the Custom one to use as a starting point for minor adjustments 🙂

[@JLabAudio]

Good feedback - we'll share with the team.

[@MarkGoodwin09]

I can’t select any of the EQ settings. When I try, I’m prompted to “Play music to customise EQ settings,” despite music playing. What am I doing wrong?

[@JLabAudio]

That's odd! If you haven't already, make sure you have the latest app version. Reach out to support if it's still an issue - [e-mail].

[@tyrellthompson7397]

Can you please add the Jlab Go Air pop earbuds to the app.

[@JLabAudio]

Hi Tyrell. Thanks for reaching out. Our team is working hard to see what we can do about linking the Go Air Pop up to the App. Stay tuned.

[@bananadestroyer9732]

Is it possible to pair this to apples find my app? Edit: I did not watch the whole vid

[@phxntom444]

I’m seeing that Jlab responds to comments, I need assistance my app keeps saying I can’t change any EQ3 settings because music isn’t playing but my Apple Music is playing through them..

[@phxntom444]

Nevermind, Jlab customer support is excellent!

[@JLabAudio]

Please hit up our support team so we can try and troubleshoot this with you. [e-mail]

[@josephlare4456]

The Go Air sport isn't in the app

[@SirSavage_773]

Jlab air sport won't connect to the app but is connecred to phone...phone is s22 ultra

[@adrianacruz3808]

hey guys. appreciate the step by step of the app but i cannot, following all instructions and factory reset steps, get both sides to work. I still only hear one side of the headphones, which side seems to differ each time i try to connect. the minis teal are what I bought. i am searching tirelessly for help, online and otherwise, yet i've only opened them two days ago. they are completely disconnected from all devices, forget device etc, but still only link one side. i've tapped 7 times, all the things..... are they faulty? what does one do next. i can't return :/

[@skyynkeywest1]

If you email support, they will replace them for free.

[@JLabAudio]

Reach out to our support team - [e-mail].

[@bloodwolf4314]

Is the go air tones on the app ?

[@JLabAudio]

Hi bloodwolf4314. The Tones are not compatible with the app at this time.

[@jaredchacon2645]

Please add air icon

[@Harde08]

WHY IS THERE NO GO AIR SPORT?????

[@JLabAudio]

Hi - we're always looking for ways to offer better features and value in our products. At the incredible price, the Go Air Pop or Sport doesn't currently offer app support (nor was it promoted in our materials). We'll keep you posted if that changes.

[@frxsty2585]

@@JLabAudioI paid $40 dollars for pro headphones and they aren’t even on the app..

[@bob6967]

Is there a JLab GO Air Sport on the app?

[@joshualewis2367]

The go line of products are not supported for the app the ones that are supported on the app are the jlab jbuds anc 2 jbuds sport second generation jlab jbuds mini jlab jbuds pro and pro anc epic air and epic air sports anc 1stgen and second generation

[@BetoMelancia]

5 January 2024 there are no AirPop on the app.... and there is no answer from you guys looks like I have to submit a ticket for that... the sound is flat, very low volume and zero Bass. hope u guys fix it

[@JLabAudio]

The Go Air Pop does not work with the app. You can change the EQ settings directly within in the earbuds from Signature, Bass Boost and Balanced via triple tapping the buds. We also recommend getting a good in-ear seal (try different tip sizes) to make sure there is no sound leakage.

[@ravenneo6466]

i just bought the Jlab Go Air Pop on amazon today, and installed the app from google play. and its still not supported it says coming soon WTF. this video was posted 7month's ago you still have not added it Why? And on that note, I'm returning them back for a Refund. why use them if i cant set the EQ settings. they just sound tinny in my ear. Just Terrible. 👎

[@kurapika7933]

Mine won’t connect I have the air anc ones 😭

[@EvrythngLame]

My headphones wont connect to the app

[@jodychisum6438]

You should add a way to track them

[@a-rl4vt]

Please add the JLAB go Air Pop to the app ASAP 😊

[@JLabAudio]

We're working on it =-)

[@rac672]

What's the point! No go air pop on the app!

[@JLabAudio]

Check to see if your product is compatible with the app - www.jlab.com/pages/jlab-app

[@jodychisum6438]

You also didn’t add Jlab go air to the app

[@solecamper5962]

Safe hearing is no longer on the app

[@lilianawolf6659]

Would be great if my earbuds were available there. I can buy them from app but not connect to it lol. Womp womp

[@Nicolas-rm7hk]

I can't connect my jlab Air sport

[@josephlare4456]

Me too

[@JLabAudio]

Here's a list of products compatible with the app: www.jlab.com/pages/jlab-app

[@unsaid_west]

WHY ARE THERE NO AIR POP GO 😢😢

[@JLabAudio]

Hi - we're always looking for ways to offer better features and value in our products. At the incredible price, the Go Air Pop or Sport doesn't currently offer app support (nor was it promoted in our materials). We'll keep you posted if that changes.

[@Skyrimdude1PSN]

I bought the jlab pop. It will not work at all without the app which also doesnt work. I will never be buying a product from Jlab again. I bought two pairs that are now worthless all because my last Jlab product doesnt want to charge.

[@lokimoore3174]

The app doesn't support Go Air ...that's sad

[@MrSmellGud]

I have the epic air sport anc gen 1. I lost support with the new app update (just like other people).The old app stopped working so I updated. So what are you guys doing to fix this issue? Why aren't the older true wireless versions supported? At least bring back the older app so I can get the full benefits of the earbuds I currently have. It's looking like you guys are forcing us consumers to go and buy new earbuds when there's nothing wrong with the one's we currently have. 🤔

[@KNOWtheLEDGE7]

Same here! I have the epic air sport anc and can no longer connect to my phone it keeps saying "an app is needed to connect the device" but then it never connects. The ear buds were fine for the past year and all of sudden nothing works. Well to all customers beware of this brand. Go buy the trusted sellers.

[@JLabAudio]

Reach out to our suppor team - [e-mail].

[@JLabAudio]

@@KNOWtheLEDGE7 That doesn't sound right - reach out to our support team at [e-mail].

[@InaFromChina]

Mine still won't connect 👎🏻

[@nameless-og]

Yeah, it's useless. I have 3 different pairs and none of them connect, the app just constantly tells me "Found a connected device available", but it never shows up, and you can't manually select them from the list. Support runs you in circles. I think I'm finally just going to give up on this brand and go with something I know works.

[@JLabAudio]

Let us know what products you're trying with the app. See the full list of compatible products here: www.jlab.com/pages/jlab-app

[@nameless-og]

@JLabAudio air sport Gen 3 Epic air anc Gen 2 Air executive All same, app alerts me that it's found the connected product, does nothing.

[@KNOWtheLEDGE7]

I have the epic air sport anc and can no longer connect to my phone it keeps saying "an app is needed to connect the device" but then it never connects. The ear buds were fine for the past year and all of sudden nothing works. Well to all customers beware of this brand. Go buy the trusted sellers.

[@crazy_badger400]

Just add the go air pop! Its the most popular so just add it for god sakes. I get you dont want to add a 25$ headphone to it but it doesnt make sense to not add it.

[@lukekeogan7808]

4:24

[@KNOWtheLEDGE7]

Notice they are just ignoring all past purchasers that are unable to connect. They are just hoping you buy the new earbuds. Sad sad sad

[@JLabAudio]

Product previously purchased work with the app (models launched within the last year or so) - here's the list of compatible products: www.jlab.com/pages/jlab-app

[@the_intr0vert_]

I agree, its my first time using this brand i just bought the Jlab go air pop. and I hadn't heard about this app before now, I find out I can't even use the app just because its cheaper than the others? like seriously...

[@CryptoDac]

Die AIR Pro Pop lassen sich nicht mit der App verbunden. Schrott.

[@jeronimoosvaldodelgadodela9840]

En español

[@drxnsi]

I bought this product today just cause of the equalizer mode how long Will it take for the go air pop tot be in the app cause u promote the equalizer mode in the manual Thanks

[@JLabAudio]

We have a couple things in the works. Keep an eye/ear out.

[@drxnsi]

@@JLabAudio oke thanks

[@drxnsi]

Still not working?