How To Use Your Schlage Connect™ Smart Deadbolt Features

[@KingZoneOne]

Great products, yet it makes no sense that the Connect line of locks REQUIRES a hub, and cannot be used via a standalone app or SmartThings like the other Schlage smart locks... WHY?? It's a given that that capability should be across ALL smart lock product lines, and is specifically why I bought a Connect lock. It doesn't specifically say you NEED a hub anywhere in the literature, advertisements, etc, and you only discover that from attempting to connect it to every other app the other lines of Schlage locks are capable of connecting to. I just got rid of my Abode security system because it never worked right, and assumed I could continue using my Schlage lock with an app, my WiFi router, SmartThings, etc, just to realize I cannot, and am obligated to spend more time and money researching and purchasing other products (hubs) that this lock is actually compatible with so I don't buy the wrong and incompatible thing. Schalge should retroactively create an app or some other simple solution for this, because I can't return this expen$ive lock now 😕

[@SchlageLocksOfficial]

Hello, Thank you for contacting Schlage. I am sorry that your Connect lock doesn’t pair to your mobile device. However, our Schlage connect lock is a Z-Wave lock and most mobile devices do not communicate via Z-Wave but Bluetooth. Z-Wave is a common radio frequency used with home security or home automation, so this is why we continue to support this product. If you don’t have a home automation system, then this is when you would need to purchase a standalone Z-Wave hub. If you have other questions, please email at [e-mail], or give us a call at 888-805-9837, and I’ll be happy to help. Thank you and have a safe day.

[@BearsArms45]

I’m on this video for that exact reason. I bought the lock purely on aesthetics, brand name, and purpose. I fumbled around with the Schlage app and apple home kit for a while; constantly rereading the few sentences available on their website about pairing. I was Going to call them, hit came here first- and you answered my question. My lock is too smart for my phone apparently lol

[@SantiagoBrown]

@@SchlageLocksOfficialthis is ridiculous, I have an older version with the Schlage App, it works perfectly. This is an installation nightmare and a gimmick to buy more.

[@TheDropkick06]

Great comment. Wish I would have read it a week ago. I'm in the same boat.

[@norcaloffroad]

@@BearsArms45Same for me, I thought I’d be able to at minimum lock/unlock with their app. I actually purchased because it says it Ring compatible, but it’s not unless you have their alarm service with has a monthly sub and requires a $200 Ring hub. Very disappointed.

[@MandyAshley-r6u]

I just need to know how I can remotely lock my Schlage locks via my phone app? I had a contractor leave one unlocked for a whole weekend. I looked everywhere and feel like I'm just missing the info somehow, I'm sure its a simple task. Thank you!

[@SchlageLocksOfficial]

Hello, Thank you for reaching out. The Schlage Connect BE469ZP deadbolt is a Z-wave lock and requires a Z-wave hub for remote control. The app used depends on the hub you have. Please see the link below with our different partneres and compatible devices. www.schlage.com/en/home/smart-locks/schlage-connect-works-with-zwave.html If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail].

[@atanasiomartinez]

Can you change the Codes used to lock and unlock this Deadbolt? Or is that feature unique to Kwikset Locks?

[@SchlageLocksOfficial]

Thank you for reaching out to Schlage support via KZbin. Please contact us directly at 888-805-9837 referencing CAS4935860 to further assist with you questions.

[@shawn4357]

My lock doesn't have that connection button. but the box says it connects to z-wave. Is there another way to connect?

[@SchlageLocksOfficial]

If you have an older Connect model like the BE469NX or one that does not have the Zwave Plus technology like model BE469ZP then you would pair by using the keypad instead of pressing the button on the motherboard. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@PhilipThai]

I have question? Why I put in the door code and the Programming light will pop up every time?

[@SchlageLocksOfficial]

Hello! Thank you for contacting Schlage Support. I would be happy to assist! If the lock is giving you a yellow light every time you try to enter the User Code, that is an indication that the batteries are getting low. I would recommend changing them with brand new, high quality alkaline batteries and the issue should be resolved. If you have any other issues or questions, please reach out to us as [e-mail].

[@henryhu152]

Does it not have auto unlock by bluetooth on my cellphone?

[@SchlageLocksOfficial]

Hello, Thank you for reaching out to Schlage Support. Our connect lock is a Z-wave lock and not Bluetooth. You would need to pair this lock to a Z-wave hub to control your lock on your mobile device. If you have other questions, please email us at [e-mail] or give us a call at 888-805-9837, and we’ll be happy to help. Thank you, Kat

[@SnoochGaming]

nice now i have to buy a hub as well no big deal it isnt like the deadbolt cost $200 or anything

[@SchlageLocksOfficial]

Hi there. Thanks for reaching out. If you are not looking for a smart lock that requires a hub, we recommend the Schlage Encode as it has built-in wifi and doesn't require a hub. Let us know if you have questions. Thanks, Jenny.

[@beckym8245]

I read up about this before buying, so it wasn't a surprise.

[@lana85290309]

You don't HAVE to, bra. Did you not understand anything anyone said? Jeez.

[@61JWolf]

What app should be used for this lock? The Schlage Home app only provides the option for either Schlage Encode locks or Schlage Sense locks to be set up. I was able to pair the Schlage Connect lock with my Ring hub and Alexa. Am able to lock and unlock it via voice command. However, my understanding is that he Schlage app is necessary to perform programing functions that you would otherwise have to do manually. So, what is the specific Schlage app for the Schlage Connect Smart lock? Anyone?

[@SchlageLocksOfficial]

Hi there. Thanks for reaching out. The Schlage Connect does not work with the Schlage Home App. The Schlage Connect z-wave lock works with Ring Alarm as a hub. You would use the Ring app to control the lock. (Read more here for available features: ring.com/products/smart-locks-schlage.) Let us know if you have other questions. Thanks, Jenny.

[@reneex2180]

@@SchlageLocksOfficial This makes no sense. As it is advertised as a lock that you can control access from anywhere. "Give access remotely with existing Z-Wave system, enter access code on touchscreen, use smartphone app or use key." You mentioned to James that you can use the Ring Alarm as a hub, I don't have a Ring doorbell. I do however have SmartThings and successfully connected the lock to my ST hub -- but through that app, I can only lock/unlock my door. Same with my Alexa app -- I only have the option to lock/unlock. How do I setup/manage users/ configure some of the other features like automatic lock if I cannot add the device to the schlage app? I just setup the Schlage Sense for my daughter (who does not have a ST hub) and it setup so easy... please advise.

[@SchlageLocksOfficial]

@@reneex2180 Hi there. Thanks for reaching out. The Schlage Sense does not work with Ring Alarm or Doorbell. If you are having issues with functionality using your SmartThings hub, please email or call us at [e-mail] or 888-805-9837 and we can help you out. Thanks, Jenny.

[@cameronrollins7567]

@@reneex2180 my comment is a little late but u can do all that if u use the Amazon key app. U won’t have to use the Schlage app at all

[@datsuntoyy]

1:22 mine doesn't have that button. Page 13 instructions are worthless.

[@SchlageLocksOfficial]

Thank you for contacting Schlage. I am sorry that your lock doesn’t have the dame features as the video. It might be that you don’t have the exact lock as the video details. We would recommend contact us directly with your full lock model number or photo of the lock and what feature(s) you are missing. You can email us at [e-mail] or call us at 888-809-9837 and anyone would be happy to help. Thank you, Kat.

[@nat.serrano]

Can I send a contractor to install it and then setup the lock in my app remotely? Without me being there physically

[@SchlageLocksOfficial]

Hi Nat, thanks for reaching out to Schlage. Unfortunately, someone will need to be on location next to the Z-Wave hub & lock in order to set up remote use. Remote use cannot be setup from afar.

[@nat.serrano]

@@SchlageLocksOfficial I see, what if the contractor send me a picture of the QR code for me to setup in the Schlage app? or do I need to be in the same wifi?

[@SchlageLocksOfficial]

Thanks for the reply Nat. To set up with Z-Wave plus you will need to be by the lock to establish the initial communication between the lock & Z-Wave controller/ hub. Once that is established you could enter the DSK/QR code from anywhere, but we strongly recommend doing so while in proximity in case of error.

[@DennisMooney]

I don’t understand why you didn’t also explain how to enable the alarm

[@SchlageLocksOfficial]

Hi there. Thanks for reaching out. Please see page 8 for info on the alarm: www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/24060857.pdf. Let us know if you have questions. Thanks, Jenny.

[@lana85290309]

Hey! Guess what! You can read the fucking manual!

[@randomnav]

@@lana85290309 Nobody reads a manual anymore Beatch!!!!!!! That's what we have the internet for. Duh!!!!!!!

[@boostedbadboyzx12r31]

@@lana85290309 he asked how to use the alarm,not how to be a cunt. At least you're useful for one out of two.

[@SPS625]

The lock is the best, I connected to RIng Alarm but it accepts only 4 digit length code, that defeats the 8 digit code length possible by Schlage. I wish it had the same as code length optionl as Schlage

[@SchlageLocksOfficial]

Hi there. Thanks for reaching out. If you could, please contact us at [e-mail] or 888-805-9837 and we can help you out. Thanks!

[@MrTs2art]

Nice work Schlage

[@OlegKostyukevich]

Nice Locks #schlage

[@TheChristianImperialist]

SoooooOOO glad there was no mention of purchasing a hub anywhere on this product or display. What a shitty product that cant connect with the company's own app. "YoU nEeD a ThIrD pArTy HaRdWaRe To WoRk As AdVeRtIsEd."

[@calvinma9493]

Why is my connect not working? After weeks to a month, every number I press displays a RED X. I can't even get in my house..

[@SchlageLocksOfficial]

Hello Calvin. Sorry to hear you are having issues with your lock. If you can email us at [e-mail] or call us at 888-805-9837, any agent would be happy to help trouble shoot your issue. Thanks, Kat.

[@steventan2754]

If you ever felt dumb, just know that I mistook the programming code for the user code and I ended up having to feel the embarassment of hiring someone else to enter a four-digit code for me 😅😅😅

[@mojito-alongtimeago]

Now on my 5th Schlage video and still waiting to HEAR how the alarm sounds and learn how many decibels. Getting tired of trying to find such simple info.

[@raminsaram]

Its sooo stupid that it doesn't support Schelege app .

[@sold1million]

My auto lock is not working at all !

[@SchlageLocksOfficial]

Thank you for reaching out and we do apologize for the issue you are experiencing. We recommend performing a reset on the lock. Please contact us directly at 888-805-9837 or email [e-mail] If we can assist you with this model.