Service Teardown: HP EliteBook 845 G8 Notebook PC | HP Computer Service | HP Support

[@symphony137]

How do we replace the keyboard? That's an important component and you're not showing that in your video...

[@simongrushka983]

I second that. My keyboard is also damaged

[@SPECTTRE13]

@@simongrushka983what happened to your keyboard?

[@simongrushka983]

@@SPECTTRE13 after I've managed to drop the laptop on the floor, the keyboard works periodically. Sometimes days go with nk issue, and same times enter, back space and arrow up cease to work. I had tj get an USB keyboard

[@mahameddini6358]

Thank you for the extensive video, is there also an instruction to replace the keyboard?

[@HPSupport]

Hi Mahamed, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! The top cover with keyboard remains after removing all the parts. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@po-pi-po]

Thank you for showing hinge mechanism. My display was glitching when I was moving it (changing angle) and after dissassembling and doing proper wire 'management' it works fine now

[@DewminiRodrigo]

Hii may i know can i add a external graphic card?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@simongrushka983]

How to replace keyboard?

[@ignite4888]

I have an HP Dev One. The hinge is loose. Replacing the hinge looks like an absolute nightmare!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing the hinges. This looks like hardware issue, and you might have to get the computer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - splr.io/6051caM31 Regards, HP Support

[@dawolvx3098]

So no keyboard? Im guessing this whole POS has to be taken down to its last screw to get to it as its probably part of the top cover 🤬

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! The topc over with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@dawolvx3098]

@@HPSupport I thought so, but why? All other models its like 3 screws and some FFCs, 5 minutes tops. Keyboards seem to have the highest fail rate caused by user or otherwise and constantly have to be replaced why make it so difficult in this model when previous models are simple?

[@HPSupport]

Thanks for your feedback. We will forward it to the concerned team. Regards, HP Support

[@SPECTTRE13]

@@dawolvx3098what happened to your keyboard??

[@fadiieab]

My motherboard is damaged, how can i buy one for my hp laptop ?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the motherboard for your laptop. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/47xNCgn And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

[@HellsingAlucard6]

Is one of the memory modules soldered in?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether one of the memory on your notebook is soldered into system board. I will do my best to assist you. Nope it is not soldered in. Please replace it as mentioned under the video. Regards, HP Support