Removing & replacing parts for HP Pavilion 15-cx0000 | HP Computer Service

[@jannijp7]

Wow, such a detailed video for repair. Thank you HP!!

[@HPSupport]

+Jan Philipp Glad to know that the video was so useful to you!!

[@soundsgood9766]

After having issues with 2 of these laptops, purchased about the same time, I'm glad this video is available. The hinges are particularly bad on this model, designed to break after maybe a year or two of use. Won't be buying again.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video is useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@MetalOlf.]

Ive had my cx since 2017, the hinges are fine.. i dont know what abuse you caused yours

[@hargitaifecske]

Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions: How I can put the tapes back to the LCD panel, need to order new tapes? You can use again The Mylar on wireless Lan Board need to glue back? What kind of glue is good for the job? The tape securing antennas to back cover need to replace or I am able to put them back? Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it? Where can I order the tools you are using for the job?

[@ajendra00]

Thank you so much for my help and Great advice. Thanks @HpSupport & HP Team

[@HPSupport]

+Ajendra I am glad to know that the video has helped you fix the issue.

[@tradeology]

The LCD replacement starts at 27:25. At 31:20 it is disconnecting the LCD cable from the back side but it doesn’t show me how it reconnects. After flipping the display lid up and down for a year and a half the connector came apart and I can’t figure out how it is supposed to reattach. My tape was still intact but the metal connector separated and the clip looking part already detached. Maybe mine broke I can’t tell I’m not sure how it’s supposed to fit together. At 31:42 it shows the connector but it’s very hard to see it in the video it goes by so fast. Is there a online manual and reference page where I can see this close up with a description how it goes together? Thanks.

[@pascalphase2556]

Very useful vidéo, thanks so much !

[@_BWKC]

What about HP Pavilion 15-ec0001nx Gaming Laptop ?

[@JacobGT]

Do a video for the hp pavilion gaming laptop 15-dk1027la please.

[@pagetwentyone]

My laptops hinge came off, regret buying this laptop

[@HPSupport]

+Prakhar Singh Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@pagetwentyone]

@@HPSupport I sent my laptop to a hp service center where they charged $250 just for hinge repair...after a few days hinge again started making noise... I'm not going to spend any other amount on this piece of shit

[@abderzorai9404]

@@pagetwentyone i m so happy to see that i m not the only person who will never ever ever buy any other HP product in my life. I felt also in these thrash product, problem with hinge, lost a lot of time with their ultra bad support. I will never recommand any Hp product, never buy any other brand affiliated with HP and i sweared to myself that i will dissuade all of my friend of buying Hp

[@neerajkumar25]

Hp is very poor company in the case of service

[@uzbec_Production]

Same i fixed mine as well and its less thanna year and its going again

[@hargitaifecske]

Hi HP, thank you for the video,Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?

[@HPSupport]

+hargitaifecske Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@nikolsparrow5163]

Super fast and easy tutorial

[@HPSupport]

Hi Nikol, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@hargitaifecske]

Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions: can I put the tapes back to the LCD panel, need to order new tapes? The tape securing antennas to back cover need to replace or I am able to put them back? Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?

[@hisax2239]

hey man I am currently having the same issue as my hinge base on the laptop cover broke. Can you share your experience, how did you fix it and how did it go? Please

[@prasanthmano4995]

Very useful to me 😊

[@shinkathzbeast]

Mine got broken hinge. What should I do?

[@HPSupport]

+shinkathzbeast Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@giantrinidad3506]

What is the name of the glue to stick below the LCD panel

[@HPSupport]

+gian trinidad You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@zxcbnm7829]

if u remove the bezel do u have to get a new 1 or do u just pop it back in place?

[@Rani-wm1qq]

This is actually a very good video. thank you

[@HPSupport]

+#RotimiJnr Glad it was helpful!!

[@yassinou4269]

hello, where can I found a battery for my laptop hp pavilion 15 cx00x ??

[@HPSupport]

+Droid Gamer You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@yassinou4269]

@@HPSupport they didn't let me choose a battery !

[@EveCommitsCrimes]

Hi there, I'm wondering if it's possible to remove the keyboard from the top cover at all? Or are the parts completely physically connected?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@alchemista2]

That tape under the LCD panel just ripped at the tab when I tried it, making it basically impossible to take off the LCD screen without cracking it. Thanks HP, what kind of design is that?? Well design laptops simply have the LCD panel fastened by screws and it easily comes out when you unscrew it. Who the heck designed something where you have to pull out 18" of tape with a 1/2" little pull tab? Can't believe this and now I have a cracked panel.

[@HPSupport]

+alchemista2 As the unit is damaged, please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@alchemista2]

@@HPSupport it is now just out of warranty so they wouldn't help me free right?

[@alchemista2]

@@HPSupport the unit is out of warranty so they are just going to tell me I need to buy a new one. Unless you have some way to still warranty something that is defective by design like this is?

[@hedgehogthesonic3181]

Is the entire hinge of this laptop made from metal ? or are there plastic parts ? I will be waiting the answer, thanks.

[@HPSupport]

+Hedgehog The Sonic Nothing is screwed into plastic. Metal screw mounts are embedded into plastic and the screws attached into those metal mounts. The problem arises because the hinges are made from very light metal and after some usage they tend to seize up so that the torque on the mounts becomes excessive and the laptop pulls apart.

[@hedgehogthesonic3181]

@@HPSupport I see, i was wondering that. Is there a way to reduce the torque or it is a design flaw ? Thanks for answering my previous question.

[@Nick-ko1tw]

@@hedgehogthesonic3181 the screen will break apart from the laptop. Actually, i'm repairing my laptop today.

[@Nick-ko1tw]

@@hedgehogthesonic3181 the lcd hinge is connected on the body panel of the screen, which is made of plastic. And as you can guess, it broke. I bond it with epoxy and somehow it's normal again. However, if something happen to the lcd screen in the future, it will be difficult to break them apart since they're glued lmao

[@mridulkrishansharma5394]

@@Nick-ko1tw something similar has happened to me, its like only one of the hinges is rotating while one the other, only the body is getting force bent, i cant feel any rotation in hinge, and the bezel is getting opened near that area, and the cavity which covers the hinges on lcd is opening a little gap too showing the hinge, so now i cant close it back down without breaking some plastic, and repairing with it being open is gonna be hard!! was yours similar ?

[@HPSupport]

Hi Pavan, thanks for contacting! I understand that you need to change the rubber feet of your notebook. I will do my best to assist you. Please refer '01:24 Rubber Feet' under the video as it may help you. Binu - Social Media Tech Support

[@PeaceEllen]

Where I the CMOS located?

[@KingCPro]

Still can’t find the CMOS battery... 😭😭😭

[@yotoprules9361]

The laptop does not have a CMOS battery. Instead it uses your system battery.

[@DnAStudios007]

please help my hp pavilion gaming 15 ryzen 5 gtx 1650 has issu. is pass al tes in HP diagnostic UEFI even its pas 30 minute CPU stres test cpu temperatur around 68 degree but keep reboot if booting windows (work normal in bios seting and HP diagnosis UEFI ) sometimes its succesfully log in windows but restart after 1 - 5 minutes think already i do #instal fresh windows (i instal in another pc ) #update newest bios #try diferent ram and nvme drive #clear cmos #run with batery and power supply # i let it run for 6 hours in bios seting ( its normal and dont shut down) problem only if starting windows

[@pascalblanche7850]

Hey HP SUPPORT, thank you bout this video. Just Two information about back cover (34.04) : 1- it's a shame that hp does not provide the spare parts to repair his pc, I had to order a cover back from an Asian site... 2- Before the step of removing the lcd screen, the step of disconnecting the cam is missing. Because of this I tore the connector from the cam... otherwise everything went well

[@HPSupport]

Hi Pascal, thanks for contacting HP Global Social Media Support! Thanks for the feedback. We will forward it to the concerned team! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@samgray49]

Is there a tear down video for the Power-15 CB0XX model? Mine seemingly is latched so tightly I can't pop the rear off without tearing it off and breaking it.

[@HPSupport]

+Sam Gray Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@salihkarabulut4025]

Is there a way to change only keyboard by keeping top cover?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can change only the keyboard. I will do my best to assist you. The top cover with keyboard comes as a single unit. Regards, HP Support

[@salihkarabulut4025]

@@HPSupport so, you are telling me that I cannot change your shitty which is almost broken every other computer with the same model. I used this computer almost 6 years as a computer engineering student, and ıt had burned motherboard, ssd. At least the warranty was valid, they changed them. Now, I need to replace keyboard and back lcd panel cover, just because you designed product so shitty. I am telling everyone not to buy hp. Btw I saw a video of changing the keyboard only but to do that I need a speical equipment which will cost more than the keyboard. Sorry for the agressive tone but I just pissed of after removing all the parts to learn that I cannot change the keyboard.

[@HPSupport]

This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6055lgH6V Regards, HP Support

[@erol218]

I have spilled a little bit soda on to my pavilion gaming laptop. Is there clean up any dried keyboard without dissambly?

[@HPSupport]

+Shahzod Jumayev This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@beruflibble]

it's good video. but i have a question. where is CMOS battery ?

[@yotoprules9361]

This laptop doesn't have a CMOS battery. This laptop uses the system battery instead, if you unplug that battery for 30 seconds it will reset the CMOS for you. (Or if the battery goes completely flat, which you shouldn't do as that can lessen the lifespan of the battery)

[@TheSpylight]

Good Video. It will help me to repair my Laptop. I already opened it. And to my surprise, one phillips srew holding the heat sink was missing :O Did I understand correctly that a M2.0 screw with a length of 3.5mm belongs there?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you. Please try the steps mentioned under the video and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@yahiaashraf9683]

please how to change cmos battery for this laptop model ?

[@NPC-lg9gq]

This video didn't mention the numbers indicated on the heat sink that it's essential to screw/unscrew in that order ( 1 - 7 ).

[@hakanhancer]

A very slight dent occurred in the case of my HP Pavilion Gaming 15-ec0000 model laptop. I want to replace the whole case. Is is possible?

[@HPSupport]

Hi Hakan, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the case of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@nicolasfabiancarvajalpina9262]

Hello HP, I own a HP Pavilion 15-cx0056 wm, and the touch pad sounds like it have a double click, sound like it´s loose, the display panel is loose to. makes a shaky move. how i can fix it?

[@HPSupport]

+nicolas fabian carvajal Piña This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@RosenIvanovPetkov]

​@@HPSupport I have the same issue with CU0009nu. I took it the HP service centre in Sofia (Bulgaria), but they told me that there is nothing that they could do about it. "It is pretty much the way those laptops are designed and built" they said. I am extremely disappointed given the price of the laptop. It creeks and bends and the screen shakes with every touch. Additionally, the right fan is loose and it periodically rubs against its housing.

[@mshkvtz]

Hello. I want to upgrade HDD in two Pavilions (15-cx0044nw and 15-dk0006nw), so I have a question. Is there enough space under the lid to insert 4TB HDD (approx. 15mm high) in both of them? Greetings

[@HPSupport]

+mshkvtz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@ramillima9462]

Hey HP, I own a HP pavillion gaming laptop and was wondering on how to upgrade the ram on it. Please help. Thx :)

[@HPSupport]

+Damaged Playz Please refer this document to know about upgrading memory on your notebook: bit.ly/2eBFELg

[@zohaibakhtar1256]

Hi, I've a HP Pavilion Gaming 15- ec1025-ax. The hinge brackets one the lower panel is damaged on the left side. Can it be replaced?

[@HPSupport]

Hi Zohaib, thanks for contacting HP Global Social Media Support! I understand that you need to replace the hinges of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@ANEMIE1]

Thx for this video

[@HPSupport]

+P -Jay You're welcome.

[@esaipriyan1550]

Can we use Bluetooth keyboard using in tablet mode?????

[@HPSupport]

+Esai priyan Let me keep you informed that in the tablet mode, the computer's keyboard is disabled and cannot be used. It is a feature of HP Hybrid notebooks that work in tablet mode also. It is to ensure that users get the complete full enhanced features of the tablet without having to use the keyboard.

[@leyitah2]

hello! where is the video card?

[@yotoprules9361]

It is soldered to the motherboard, you cannot replace it (unless you are proficient in soldering large BGA chips, if you have no idea what I'm talking about then you won't be able to do it) it is not user replaceable.

[@happosai_sama5298]

Which model/type of fan can we use to replace the stock ones?, also for the thermal pads which thickness 0.5 or 1.0mm?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the fan and thermal pad for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

[@Kannan_50]

Hi HP my new HP Pavilion Gaming Laptop is making a weird plastic noise when I lift it up but not so much when I put it down. Should I be worried, Thanks

[@HPSupport]

+King Pepe Please follow these steps to do a system test: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!

[@Kannan_50]

@@HPSupport oh sry just saw reply . I want to know if it is something a should worry about is it normal for click noise to come and go on hp pavillion thanks in advance. This is a new issue btw

[@Kannan_50]

@@HPSupport also hinge noise has lessened

[@dandanghibrid6336]

The laptop is exactly the same as mine, but mine is completely dead. The light power is off even the charger is plugged in. I have no idea with it. Can you advise me several possibilities to fix it? I’v checked that the charger works properly. I checked with multimeter and there is 19.5 volt output.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not turning on. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3dsSBGw Binu_HP Social Media Tech Support

[@shuvodebnath5453]

please tell pavilion Au175tx supported M.2 ssd slot???

[@HPSupport]

+Best Motivation Please refer page number 77 of the user manual to know about the supported SSD: hp.care/2cKYnqf

[@bryantt.2831]

Are instructions the same model 15-dk0055nr for LED removal?

[@HPSupport]

+Bryant T. Yes. You can try the steps mentioned under the video on your notebook.

[@manpra34]

nice …thanks!

[@HPSupport]

+Prasanga Fernando Welcome!!

[@kisi5209]

Does the 15-CX accept the 11.55v SR03XL Or 15.4v SR04XL Battery..? Or just the SR03XL?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A valid serial/product number would be helpful for me to get you an accurate answer! Let me know! Regards, HP Support

[@kisi5209]

@HPSupport hi, can only give you that it's the gaming 15-CX haven't got the other numbers to hand. It's an i5 processor 256Gb SSD.

[@HPSupport]

Thanks for getting back to us, Please use the link below on how to find your product serial/product number, Link - hp.care/6057odIZb Let me know. Regards, HP Support

[@kisi5209]

@@HPSupport are there any HP 15-CX models that use the SRO4XL battery?

[@HPSupport]

Thanks for the reply. For optimal PC and printer performance, remember to always buy (use) Certified HP Genuine Replacement Parts from a known and trusted source. You can order it via the HP Parts store: hp.care/6050ogdBm Regards, HP Support

[@shawn01754]

That's a great video. Thank you taking the time to share such a valuable tool. I have a question, hopefully you can help. I have the 15-ec1073dx. Im looking to upgrade the screen to the L71941-001. In the manual it says to screens with 144 hertz use display cable L72720-001. can i simply change this cable: will the connector fit the mother board? Much appreciated, keep up the good work

[@HPSupport]

+Shawn Kelly We recommend to use the compatible parts. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@raykasho8062]

CMOS battery?

[@Pantherxyz123]

where can I get batteries for cx0141tx

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the battery for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3SU1XjB And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

[@adedaraadeloro5603]

I have the same pc, but it fell down one time, and whenever I plug it in, it lags. I figured the problem is in between the power supply, to the PC. I’ve tried another charger, nothing changed. But now I don’t know how to check the charging port to check if that’s the issue. Any help?

[@HPSupport]

Hi Adedara, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your charging port as it fell down once. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@nicknack619]

hi, do i have to replace the motherboard to replace the type c port?

[@HPSupport]

Hi Muhammad , thanks for contacting HP Global Social Media Support! I understand that you need to know whether you need to change the motherboard for replacing USB C port. I will do my best to assist you. The USB-C ports are soldered. You need to replace the motherboard. Binu_HP Social Media Tech Support

[@_Wilk_]

And will you show how you can replace cmos batteries?

[@HPSupport]

+Wilk Please refer this document to know about removing and replacing CMOS battery: bit.ly/3kGsXlB

[@dundeeau]

I have a 60hz model of this, is it possible to change the display to a higher refresh rate? It's a beast but more fps would be great

[@HPSupport]

+Bender HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@ozyhasari369]

Hi HP Support, where is the location of CMOS Battery of this type of laptop? I can’t find it in the video

[@HPSupport]

+ozyhasari This notebook does not seem to have the CMOS battery.

[@andrewooleongwei3543]

i was wondering why the gpu fan is smaller than the cpu fan?? & i found out the gpu is create much more heat than the cpu...

[@tavomonzon5157]

My laptop, the cpu does more heat than my gpu xd

[@altairps3HFW]

after removing the battery I got a CMOS error but the laptop turned on. Did I damage something? I will add that only what I do is took out the fan for cleaning and took out broken baterry then I put everything on.

[@HPSupport]

+M3X2 Please refer to the instructions under this document to fix this issue: bit.ly/3nsUG8a

[@xati5135]

Hi awesome video. I am having an issue with my laptop where if i move my laptop much while its on my screen turns black and has white liens randomly appear and disappear. if im watching a video, and i move or pickup the laptop. my screen goes black and the white and blue and red lines appear and disappear at random can you guys help me with this

[@HPSupport]

+Xati Please remove all the cables and external devices and connect to again to fix this issue.

[@yotoprules9361]

The LCD cable is either loose (on motherboard or screen end, or both) or damaged. If reseating at both ends doesn't fix it, you will most likely need to replace this cable.

[@magnus00125]

Hello, my hinges broke after closing the computer. Does this video show how to repair the HP product number: 15-CX0811NO (Pavilion Gaming Laptop) with a white backlit keyboard 60hz screen? The screen and computer is literally coming apart

[@HPSupport]

+MBL Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@lukamijic9549]

My TouchPad surface is coming off and I want to replace it. Can I replace just the surface? I found the part number L20333-001 for the full touch board... Where can I purchase it?

[@HPSupport]

+Luke White You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@MN-yb8un]

Is there a way to order a replacment gpu fan? my HP Pavilion 17-cd0112ng has a GPU fan has a loose fin and I would like to replace it

[@HPSupport]

+M N You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@diegocaset7056]

Hi, thank you for the video. Could you please tell me where I can find the CMOS battery in my HP Pavilion 15-cw0006-nl?

[@HPSupport]

+Diego Caset The CMOS battery is located toward the middle left area of the motherboard. Using the spudger, lift the CMOS battery out of its plastic casing.

[@diegocaset7056]

@@HPSupport Thanks but it seems that the standard answer does not apply to the cited model

[@yassinou4269]

@@diegocaset7056 this laptop doesn't have cmos battery, it's integrated in the laptop battery

[@AmitSingh-og2mu]

My HP Pavillion needs a battery, USB board replacement, and there is no service center nearby, and I cannot buy it from the Hp store. Is there any other way I could get them?

[@HPSupport]

+Amit Singh You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@AmitSingh-og2mu]

@@HPSupport I already checked the partsurfer.hp.com/, and according to the site the parts cannot be ordered.

[@HPSupport]

+Amit Singh You can search and purchase the battery from here: bit.ly/2SVPGLn

[@segfault9522]

Can this laptop run connected to power whitout its battery?

[@HPSupport]

Hi there, thanks for contacting HP! I understand that you need to know whether you can run your notebook without the battery. I will do my best to assist you. You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z Binu - HP Social Media Tech Support

[@frod795]

Hello I am trying to replace the back cover , unfortunatly i think i messed up , 3 screws of the heat sink are stripped and i cant unscreww them what can i do ?

[@HPSupport]

+heythem bf Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@PanFriedWeegee]

Im here to try and fix error 90B is there a way to fix this? Additional info: The fan that is experiencing errors is the VGA (Left) fan

[@HPSupport]

+ous!laserr Please refer to the instructions under this document to fix this issue: bit.ly/2j3uy42

[@JoseNietoMraz]

Where is the lid sensor ? I need to remove it

[@jaisingh4357]

I have a hp pavilion cx0140tx and want to ask which ssd slot my laptop has ? Nvme or m.2 ? Please help

[@HPSupport]

+Jai Singh Please refer page number 2 of the user manual to know about supported drives: bit.ly/2zqL2io

[@jaisingh4357]

@@HPSupport i m really sorry but i couldn't find it. Please help 😭

[@adriangodesa5208]

So I was thinking about upgrading my RAM and I saw that you need to remove the battery, this is probably a stupid question but do I need to remove the battery or can I just put in the new RAM?

[@xistencestudios8904]

just remove the battery to be safe, it isn't that hard. Few screws holding it in place, better to just do it rather than waiting for a reply

[@HPSupport]

+Adrian Godeša Please refer this document to know about upgrading the memory: bit.ly/3hB43QR

[@josiaharaki7310]

EDITING THE UPDATE TO THE TOP:AAAAND THE SCREWS ON THE HEAT SINK ARE SO TIGHT THEY STRIPPED BEFORE COMING OUT! Bought at walmart. Good hardware, awful build quality. Casing broke at hinge points within a year. (Just outside manufacturer warranty) still had store warranty and got screwed over. Sent mine in to get broken hinge/casing fixed. They refused the warranty claiming it was infested with bugs and needs a certified cleaner to clean before they'd fix it. Searched for months and there is nobody in my whole state that provides that service and HP support wouldn't offer/ suggest anyone. Warranty expired and I opened the thing up myself to see the damage. Not a trace of bugs. No bugs, no eggs, no poop. (I have had a computer become infested after leaving in garage for years so I know the signs of an actual infestation) Either they lied about bugs, or a single dead bug got into box en route and they used it as an excuse to refuse service.

[@HPSupport]

+Josiah Araki Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@VishalRaj-ec5pi]

This model supported 500gb nvme ssd or not ??

[@HPSupport]

+Vishal Raj It supports 1 TB 7200 rpm SATA and 128 GB PCIe® NVMe™ M.2 SSD

[@axelvillela3927]

What is the display model of HP Pavilion Gaming 2020 15-ec1073dx? Bad english:(

[@HPSupport]

+Axel Villela You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@zekriabm9010]

Hi HP, I have HP Pavilion gaming 15-cx0004nk without backlight keyboard, so can I replace it with another compatible backlit keyboard spare part?

[@HPSupport]

+Zekri Abm HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@sumitrana5113]

Does HP PAVILLION 15 EC 1021AX have ssd slots? @HPsupport

[@HPSupport]

+Sumit Rana It only supports SATA hard drives.

[@sumitrana5113]

@@HPSupport but this is new generation laptop and this laptop doesn't come with ssd . Great work.

[@sumitrana5113]

@@HPSupport is hp pavilion Ec 1021ax have m.2 ssd slot? I check in hp store site and their i got to knew that in overview section of this laptop there is written PCIe SSD upto 1 TB. PLEASE TELL NOW....

[@friendlyyakuza2373]

Um sir is it possible for this laptop to have an ssd and hdd drive

[@HPSupport]

+Gyang Weng It supports following dual storage Configurations 16 GB PCIe M.2 Optane solid-state drive + 1 TB (7200 rpm) hard drive 256 GB PCIe, NVMe, TLC, M.2 solid-state drive + 1 TB (7200 rpm) hard drive 128 GB SATA-3, TLC, M.2 solid-state drive + 1 TB (5400 rpm) hard drive 128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 2 TB (5400 rpm) 128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 1 TB (7200 rpm)

[@VishalRaj-ec5pi]

@@HPSupport does it support 512 gb nvme ssd ??

[@harshjain4446]

i have hp pavilion gaming 15-cx0056wm i want to know can use nvme m.2 ssd in m.2 slot

[@HPSupport]

+Harsh jain It supports NVMe in dual storage configurations. You can confirm this on page number 2 of the user manual: bit.ly/2zqL2io

[@TomBuijs]

Can somebody help me find a spare part? I am looking for the connector on that motherboard that connects the "screen connector cable" onto the motherboard. It is a special 40-pin connector located just above the M.2. Module and had a metal plate covering it that states "1815". Thank you in advance..

[@HPSupport]

+Tom Buijs You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@Yikzz98]

May I know what is the spare part number for webcam board?

[@HPSupport]

+XY W You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@maneesh.handle.is.taken.]

I have the same laptop Right side hinge, all screws popped out all of a sudden when I was closing the lid It is a manufacturer fault and I'm out of warranty What should I do now? Pls reply and help me I'm completely stuck and I can't even close it

[@HPSupport]

+maneesh gowda Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down.

[@remiesnault3924]

What size screwdriver is used?

[@u.r.my.addict]

did you ever find out? do share :)

[@huseyinyesil]

Where is the bios (rct) battery location?

[@HPSupport]

+Huseyin Yesil Checked the specifcation of your notebook and found that it does not have a RTC battery.

[@Destovampire]

Hey HP support i want to put another stick of ram on the laptop but i cant find the model of the stick, can u give me a link to buy another 8gb stick of ram for this laptop?

[@HPSupport]

+DESTOVAMPIRE Please contact our phone support team to purchase the memory: Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are concerned about removing the heat sink of your notebook. I will do my best to assist you. Please refer page number 52 of the user manual to know about replacing heat sink: bit.ly/3lVcuso Binu_HP Social Media Tech Support

[@mirzafaiz9605]

can i upgrade my hp pavillion gaming ec-0022ax refresh rate from 60 hz to 144hz?

[@HPSupport]

+Mirza Faiz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@thenewhandlefeatureissick]

Hey HP Support, I mistakenly spilled water on my laptop and it isnt turning on or charging anymore. I have the 15-dk1056wm model and it's been 7 months since I got this laptop. Please help.

[@HPSupport]

+Daud Osama Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@firudingafarli3661]

I have a problem with my laptop fans. After changing thermal paste and cleaning the fans, the fans are running at high speed, especially the CPU fan. I checked temperatures and cpu usage. Everything looks good. After disabling "Fan always on", the fans lower the temperature and stop spinning completely. This was not same before replacing the cleaning and thermal paste. As the temperature dropped they slowed down, they didn't stop spinning completely.

[@HPSupport]

+Firudin Gafarli When a computer fan spins loudly for a long period of time, there might be an issue with a fan, or the computer might be overheating. Adjust the power settings, clean the fan vents, check for suspicious processes, and then update the BIOS to help reduce the internal temperature as mentioned here: bit.ly/3gTU2NK

[@gaspargarate8848]

Where can I find a LCD Panel? Edit: for a HP pavilion 15 cx0003la

[@HPSupport]

+gaspar garate Please contact our phone support team to purchase the LCD panel. Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@akpofure9903]

Hello HP I own a HP gaming pavilon CX0045NR and it's currently experiencing thermal and power throttling cant play games like Apex legends anymore how to fix please

[@HPSupport]

+Okegbe Akpofure Please perform the steps mentioned under this document to fix this issue: bit.ly/2V6PSK4

[@MrRamguerrero22]

I have HP Pavilion 15-cw. How to replace CMOS battery?

[@HPSupport]

+Ramon G Please refer this document to know about replacing the CMOS battery: bit.ly/3kGsXlB

[@TheMenOfMystery]

Hello i need your help, i have an hp pavilion model 15-cx00026nv. After a service at store near my neighborhood i think that they stole and replaced my ssd... how can i confirm it? what is the number or the model of my ssd?

[@TheMenOfMystery]

the model that i have now is Lite-On technology corp , model : CA1-8D128-HP

[@HPSupport]

+ManOfMystery Please refer page number 45 of the user manual to locate the part number: bit.ly/3lVcuso

[@blackfish16]

I need to disconnect lcd from motherboard so I get bios to external display. Please help

[@HPSupport]

+Joswin Lobo Please refer this document to know about removing display panel assembly: bit.ly/2VkGzpg

[@aayushg02]

Where can i buy lcd bezel

[@HPSupport]

+AayushPo You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in replacing the LCD. I will do my best to assist you. Please refer the user manual to know about replacing it: bit.ly/3lVcuso Binu - Social Media Tech Support

[@Roon_mubaraq]

Still wondering why my fan brust 3 time at startup and after that i'm getting mesaage "The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now."

[@HPSupport]

+Shia_ roon Please perform the steps mentioned under this document to fix this issue: bit.ly/2Jim6hT

[@VishalRaj-ec5pi]

What if i install 512 gb nvme ssd?? It support or not ?? 🙄🙄

[@HPSupport]

+Vishal Raj It supports 1 TB 7200 rpm SATA and 128 GB PCIe® NVMe™ M.2 SSD

[@Alfosan2010]

Great video guys! My HP Pavilion laptop keeps turning off and on. Blue screen comes on with a barcode "Power Driver" isue. What do you guys recommend? Should I check the heat sink and change the thermo paste? Thanks to this video I now know how to open my laptop, but I'm not sure if my problem is a hardware one or software one...

[@HPSupport]

+Do you like my Nickname? I've made you waste 5 sec thanks for reaching out! I understand that you are experiencing a restarting issue on your notebook. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: hp.care/2oEMy9L Let us know how it goes.

[@vijaykumarkalangi4597]

How can I get lca bezel gum

[@HPSupport]

+VIJAY KUMAR KALANGI You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@xouenm]

Can I install a Dual Ranked memory module DDR4 PC4 21300 CL=19 8x based Unbuffered Non ECC 2666mhz SODIMM 1.2v

[@HPSupport]

+Nanimo Nanimo Please refer page number 1 of the user manual to know about supported memory: bit.ly/2zqL2io

[@xouenm]

@@HPSupport my laptop's specs is core i5 8300h With 4x2 gigs of memory that has 2666mhz It says that 16gb of ram is the supported in the manual but some says that the core i5 8300h even supports up to 32 or 64 gigs of ram since I am planning to upgrade it on a 32gb of ram. I just want to clarify myself if I can upgrade it higher than the 16gb of ram.

[@xouenm]

And it seems it can support a dual channel which is good, but I'm having a hard time if I can exceed the supported memory of my laptop.

[@ifazries2212]

support ssd nvme ???

[@HPSupport]

+Ilham Fazrie This notebook supports 1 TB 7200 rpm SATA and 128 GB PCIe® NVMe™ M.2 SSD

[@ifazries2212]

yes my laptop cx0000 can instal wd black ssd nvme 512gb

[@VishalRaj-ec5pi]

@@HPSupport does it support 500 gb nvme ssd ??

[@morgangodi991]

I have the same laptop. A few months ago it said the battery died and wouldn’t hold a charge. It got to a point where it wouldn’t turn on without being plugged in. I now purchased a new battery but it still won’t work without a charger. I’ve tried removing the battery and turning it on and it seems like it can recognize when the battery is on or off. So now I don’t know what the problem could be and how to fix it. Could it be a hardware or software issue? I even reset it but the problem persists. Someone please help

[@HPSupport]

+Morgan Godi This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC