Removing & replacing parts for HP ZBook 17 G5, G6 | HP Computer Service

[@p7272]

I just bought a 17 G6. I never considered going as far as removing the motherboard in a laptop. I've always said that was where I stopped, but this video was very helpful and I got it done! Thanks ;-))

[@HPSupport]

Hi there, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@manwellique]

Thank you so much for this teardown instruction! HP Zbook is the one and the only best mobile workstation ever created! I am happy with my Zbook 17 G5. Thank you! :-)

[@HPSupport]

+Manvel Mezhlumyan Glad to hear!!

[@SteveJones-qi5hn]

Well, it wasn't easy, but this video at least made it possible to do what I needed. My HP ZBook 17 G6 died and I needed to get the SSD out. Of course my drive was in the slot that required completely disassembling the computer because the drive wasn't in the easy slots, but in the one on the top of the system board. And, the screw holding the SSD in place had so much lock tight on it that I couldn't remove the screw. I wound up cutting the mother board with a pair diagonal cutters and twisting the screw from the SSD. A bit scary, but I have been able to put the SSD in an external enclosure and access the files for installation on the new computer. Pretty sure I have online backups of everything, but feel better about having the drive readable. Thanks for the video. Glad I don't need to put it back together after destroying the system board.

[@HPSupport]

Hi Steve, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@stephencurah1059]

I don't understand why they would put one of the m.2 on the other side of the system board, why not just scrap the old ssd tray an put two additional m.2 drives there instead. Currently that drive on the other side of the system board is my main and I want to update it to a large m.2, I had no idea that's where the drive was located. What a mess

[@juliacen4147]

sir...Can hp zbook 17 g2 use nvme ssd?

[@kyle_mk17]

Yes, but I believe that it is only 60mm capable

[@BenBilesBB-box]

I changed system board with identical version due to failed power connector and burned components. now have error when trying to install HP dreamcolor assistant. error is X a DreamColor - enabled Zbook class system is required to install this software. all drivers are installed correctly. sensor cable is hooked up and everything else on the zbook works perfectly. I dont see anything in the bios but maybe I missed something ?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in installing HP DreamColor Assistant. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6057mfkwl Regards, HP Support

[@BenBilesBB-box]

@@HPSupport great , thanks , I'll try that :)

[@HPSupport]

Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@klaus103]

Maybe i´d like to upgrade my zBook 17 G5 with an optical drive. Where can i get the spare L30398-001N? What does it cost?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase optical drive for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/4b4bU4D And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

[@ansarogu]

Hi, is the CPU replaceable/upgradable?

[@HPSupport]

Hi Andy, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade or change the processor of your computer. I will do my best to assist you. You would need to replace the System Board to upgrade the CPU Binu_HP Social Media Tech Support

[@ansarogu]

@@HPSupport thank you for the info!

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@catalincatalin3945]

Can a 15 mm HDD be installed in this laptop? I ask this because 2 TB HDDs are 7.5 mm thick, but if a 5 TB (2.5 inch) HDD is installed it is 7.5 mm thick.

[@HPSupport]

+catalin catalin You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@HM205]

Bonjour Où puis-je commander un ventilateur svp ?

[@HPSupport]

+HM205 Nous ne disposons pas actuellement de collaborateurs pour vous répondre en français mais nous avons des vidéos traduites qui pourraient vous être utiles. Consultez kzbin.info/www/bejne/m6WbmpqVfLh6r5Y pour plus de détails ou bien rendez-vous sur la page support.hp.com pour obtenir d'autres options de support.

[@syedasadalishamsi934]

Hello I am using hp zbook 17 G5 I have Xeon E-2176M I want to upgrade it Xeon E-2186M how can I do that.

[@HPSupport]

+Syed Asad Ali Shamsi Please refer the user manual of your computer to know about replacing the processor: bit.ly/3hWSmpD

[@theperson5520]

I can't remove the service door, it's just don't open

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing the service door. I will do my best to assist you. Please refer this video to know about removing the service door: hp.care/46XQmUf Regards, HP Support

[@joecox9958]

change DIMM also very complex

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@Slingshot805]

Some of the screws are bolted so hard to the system board that the screwheads got destroyed. I now can't remove the screws and basically can't do anything with the workstation anymore. It's right now in a disassembled state and I'm not able to put it together. 3000 $ down the drain because HP saves on quality of the screws...

[@HPSupport]

+Castor Marshall Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@joecox9958]

video is very good, but change 2032 battery it too difficult(16m23s), stupid design!

[@TyTy_TheGuy]

Have You Guys Ever Had A Problem With The i7-9850h Hitting Max Tjun Temps? Even Doing Basic Tasks, The Laptop Hits 80-90° Just Watching KZbin In A Browser. It Has Been Repasted, Fans Are Working.

[@HPSupport]

+Tyler Roam Please refer to the instructions under this document to fix this issue: bit.ly/3aZX7Li

[@michal.abramowicz]

Eh... take off upper ram modules is nightmare...

[@HPSupport]

+Michał Abramowicz Please refer this video to know about replacing primary memory module: bit.ly/38D2wH3

[@michal.abramowicz]

@@HPSupport I watched it. Basically I am not service man. Just helped to friend from hpe ;) company. Computer like zbook has been developed in very good way. I would like to get this but still have hp elitebook 745 g5.