Removing & replacing parts for HP 14-dq0000 Laptop PC | HP Computer Service

[@crawlingaround]

This was super helpful! I'm working on a project with fixing my other laptops system board and watching this sparked something in my mind and now I get it! EDIT: Could you also explain how the post-installation checks work? I'm not there at that point of figuring it out, so if you could, please tell me how.

[@HPSupport]

+♠ 𝗮𝘁𝗹𝗮𝗻𝘁𝗶𝗮 ♠ Glad to know that the video was so useful to you!! Could you please elaborate what exactly you need to know?

[@crawlingaround]

@@HPSupport Hi! Thanks for responding. What exactly happens during them and will it over write my current data? And how can you upgrade all things listed in the list of things to upgrade? And will I have to go through the OOBE or reinstall Windows?

[@jlrockafella]

@@HPSupport my model doesn't have a physical hard drive? I have a HP 14-dq0002dx and it came with windows pre-installed that had barely 64gb of storage. I took the cover off but I don't see anything

[@mastornadettofernet]

Hi! I have a 14s-dq0035nl with a broken hard disk, but it doesn't have the removable M2 SSD, there is something i can do?

[@HPSupport]

+Sebastiano Morando Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@lorpiet310]

Where is the CMOS battery located?

[@leevincentalmacen2424]

Where is the FAN?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading/changing the processor of your notebook. I will do my best to assist you. It is inbuilt to motherboard and is not an upgradable part. Binu_HP Social Media Tech Support

[@aperson1181]

what about CPU processor upgrade/change?

[@HPSupport]

Hi Lee, thanks for contacting! I understand that you need to know about replacing the fan. I will do my best to assist you. Please refer page number 39 of the user manual to know about replacing the fan: bit.ly/3ydqc17 Binu - Social Media Tech Support

[@HPSupport]

Hi Lor, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in locating the CMOS battery. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3ydqc17 Binu_HP Social Media Tech Support

[@chrismarsh3056]

I have a HP14-dq0011ds, is there a hard drive or is it upgradable, if not where does the 60GB storage resides?

[@HPSupport]

Hi Chris, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the hard drive of your HP Notebook - 14-dq0011dx I will do my best to assist you. I see that your notebook has 128 GB M.2 SSD. Please refer page number 32 of the user manual to know about removing and replacing it: hp.care/3K7oSmp Binu-HP Social Media Tech Support

[@general_dalo7835]

Is there anyway I can purchase a replacement motherboard. I can't seem to find one anywhere. Plus living in the Caribbean makes this increasingly difficult

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the motherboard. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

[@jackbriant1244]

What's the screwdriver size for the dq2000 series? What Philips bit do I need?

[@HPSupport]

Hi Jack, thanks for contacting HP Global Social Media Support! I understand that you need to know about the tools used for removing and replacing the parts. I will do my best to assist you. You will need the following tools to complete the removal and replacement procedures:●Non-marking, non-conductive pry tool●Magnetic Phillips P1 screwdriver●Tweezers Binu_HP Social Media Tech Support

[@franciscozuritaullauri8135]

I have a Hp 14-dq0003dx with an emmc stick. Is it possible to install an ssd drive as a slave? I saw that there is a sata connector on the motherboard. Is it necessary to use a flex cable?

[@HPSupport]

+Francisco Zurita Ullauri Please refer page number 3 of the user manual to know about the supported drives: bit.ly/3LJAafZ

[@user-rc9bu7xh4t]

Can i insert 16gb ram 2400mhz ddr4 to my hp 14s dq0504sa n4020 celeron laptop and can i install a new internal ssd sata or m.2

[@HPSupport]

Thanks for the reply. Please refer page number 2 of the user manual to know about supported memory: hp.care/3KBk0WL Binu-HP Social Media Tech Support

[@ayushs_2k4]

Where can i get a new battery for this laptop

[@HPSupport]

+Ayush Singhal(NITian) You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@myano8016]

I am trying to upgrade the SSD M.2, but can't find the slot, I have opened the Laptop, removed the battery and one metal panel covering the fan, but can't see where the SSD M.2 is. I have a HP14 DQ0002dx laptop. Thanks!

[@HPSupport]

Hi Mya, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in upgrading SSD. I will do my best to assist you. Please refer page number 32 of the user manual to know about replacing SSD: h10032.www1.hp.com/ctg/Manual/c07888733.pdf Binu_HP Social Media Tech Support

[@Adventure_Outdoors_with_Lucky]

Wow. Where do you find an HP service place where they’ll upgrade it for me then? I’m looking at the 14-dq0032dx and from the manual, it says not customer upgradeable but there’s compatible upgrade options..I want mine upgraded as high as it gets. Where’s the shop?

[@HPSupport]

+GhostHxer Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@TheAdamRizky]

How to replace the keyboard out of this particular model. I have similar with this but without backlight.

[@HPSupport]

+Adam Rizky The top cover with keyboard remains after removing all other spare parts from the computer.

[@pr0ra1zor65]

My HP 14s laptop got water damage, the touchpad and some keys are damaged. Is there any way to repair it by myself? Or do i need help fixing it with a technician? Best Regards!

[@HPSupport]

+Pr0ra1zor Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@Elvoedus]

Is the 64gb eMMC upgradeable? If so, what interfaces are available? SATA or M.2?

[@HPSupport]

Hi Elvoedus, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the hard drive of your notebook. I will do my best to assist you. The hard drive on this notebook is not upgradable. Binu_HP Social Media Tech Support

[@Elvoedus]

@@HPSupport The model number for mine is dq0052dx. Is it not possible to upgrade the internal storage of my model? It looks like the motherboard has the pin out for the m.2 slot but it just wasn't added.

[@HPSupport]

Unfortunately, you cannot upgrade the drive, and even if there is a M.2 slot present, it does not work when one of those drives are installed. Binu_HP Social Media Tech Support

[@Rey_Cardo]

@HPSupport Hello, my model is 14-dq0005dx. Is it possible to upgrade the hard drive?. Regard

[@hankb7725]

can an additional hard drive be installed? or upgrade existing hard drive?

[@HPSupport]

+Hank B Please refer page number 2 of the user manual to know about the supported storage: bit.ly/3twBtWQ

[@hankb7725]

@@HPSupport perfect! Thanks so much! Great to know it’s upgradable

[@nvdiaxeon2405]

Hi, I have a hp 14-dq0020nr with 64gb emmc. Does it options to upgrade/replace to ssd?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the storage. I will do my best to assist you. Unfortunately, there is no way to upgrade the 64 GB eMMC drive to anything better. Binu-HP Social Media Tech Support

[@nvdiaxeon2405]

@@HPSupport Thank you, for your response.

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@ronnyvargas8980]

que memoria que sea mas compatible con las hp

[@HPSupport]

+Ronny Vargas Actualmente no podemos responder en español, pero tenemos videos traducidos que pueden ayudar. Mire kzbin.info/www/bejne/lYCzYYyXbJx2ga8 para ver detalles o visite support.hp.com para ver más opciones de soporte.

[@biggear9749]

teclado retroiluminado? comprei o meu desse mesmo modelo e não é iluminado, como faço para comprar essa peça, teria o codigo dela?

[@HPSupport]

Olá, obrigado por entrar em contato com o HP Global Social Media Support! Eu entendo que você precisa comprar o teclado retroiluminado. Farei o meu melhor para ajudá-lo Use o navegador HP Parts para identificar a peça: partsurfer.hp.com/partsurfer/ E encomende-o através da loja HP Parts: bit.ly/3nKMYrs Suporte Técnico de Mídia Social Binu_HP

[@emilyl.9552]

Help!!My Hp computer stream I’m not sure what kind it is but it’s Metallic pink and the power button is with the keys but anyways, my computer is brand new I’ve only used it for about 1-2 months now when I tried to turn on my computer and it didn’t work.? It’s fully charged and the light on the side of the computer turns on but the screen remains black, I’ve even tried connecting it to a HDMI cord and it was still blank!

[@HPSupport]

+Emily L. thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

[@forchue3942]

I own a hp14-dq0035dx, i want to upgrade ram. Can a 16gb ram ddr4 sodimm 2400 hz work. I recently bought it

[@HPSupport]

+forchue Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3twBtWQ

[@forchue3942]

@@HPSupport thanks, it says up to 8gb. I will buy a single 8gb ddr4 2400 hz ram. Thanks

[@user-rc9bu7xh4t]

How do i upgrade my internal storage

[@HPSupport]

Hi Michael, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the storage of your HP 14-dq0000 Laptop PC. I will do my best to assist you. Please refer page number 2 of the user manual to know about supported storage: hp.care/43USmLr Binu-HP Social Media Tech Support

[@ChristianSiggerud]

When do they remove the harddrive? Can't find it in the menu.

[@HPSupport]

+Christian Siggerud May I know the complete model number of your notebook and could you please elaborate the issue you are experiencing on it?

[@ChristianSiggerud]

@@HPSupport The model is HP 14s-dq0804no. I don't have any issues with it, I just want to know if it's possible to update the harddrive and RAM.

[@MaxMarxYT]

I have a laptop like this, why doesn't it have a fan and can I get one for it?

[@HPSupport]

+Takii Marskii HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@utkarshmaurya5202]

Where can I buy the part in India, if possible?

[@HPSupport]

+Utkarsh kumar *2456* You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@izzz4447]

I cannot take the base plate off

[@HPSupport]

+Isa Pack Please refer the user manual to know about removing and replacing the parts: bit.ly/3twBtWQ

[@gabrielodhiambo408]

How do I install windows please assist

[@HPSupport]

+Gabriel Odhiambo Please refer this document for support for Windows 11: bit.ly/3ntJI3o