Removing & replacing parts for HP ENVY 13-aq-0000 | HP Computer Service

[@davidwilson6617]

What an excellent video! Everything you need to know for beginners replacing any function of an HP Envy 13. Clear, concise and effective instructions - well done.

[@HPSupport]

Hi David, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@nghiadinh94]

Thank you for this video! Such good details

[@HPSupport]

+Nghia Dinh Glad to know that the video was so useful to you.

[@capolihu]

Lifesaver, great video!

[@HPSupport]

+capolihu Glad to know that the video has helped you fix the issue!!

[@juanpablo-fk9ix]

Great video. Where is the video of how to replace the cmos battery? Thanks.

[@exdeefacemusic]

hey there guys! i've got one of these and it seems i've got something jammed in my audio jack, i think it's a silica gel ball but i can't be sure... is it possible to replace the part somewhere? or perhaps disassemble and dig it out?

[@HPSupport]

+eXDeeface Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@abhinovenagarajan.s7237]

Is it possible to replace or disconnect the webcam switch on the right side of the chassis? For no reason at all, the webcam seems to keep disconnecting and reconnecting and I am unsure if this is a loose contact in the switch or in how that is connected to the motherboard.

[@HPSupport]

+Abhinove Nagarajan.S HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

[@pradeepraghuraman4430]

Thanks for the video. How do I access the keyboard though? Most of the keys on my keyboard are not working.

[@HPSupport]

+Pradeep Raghuraman The top cover with keyboard remains after removing all the parts.

[@olabodeoyeneye]

Great Video, succinct and profound! I came across this while checking out for a spare part. Basically, I have an Envy 13-aq-0008ca which needs a replacement for its base enclosure replacement. Any idea, where I can order for one.

[@HPSupport]

+Bode Oyeneye You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@olabodeoyeneye]

@@HPSupport Many thanks for responding, I have already searched through the website. The base enclosure ICL, natural silver (L70930-001) was listed as not available in the US and Canada. It will be great if I can be pointed a potential vendor that have it in stock

[@morg_morg420]

@@olabodeoyeneye Have you able to find a vendor that sell the base enclosure for your model? Thanks.

[@kryptoknight8401]

please where do I find the CMOS or RTC on this device?

[@livinginwilderness7913]

Awesome instructions, thanks! I have the Envy 13 aq-0051ms with a very noisy fan, what’s the fan part number?

[@HPSupport]

+Living In Wilderness You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@livinginwilderness7913]

@@HPSupport thanks, I’m unable to add the fan L53386-01 Fan w/gasket to cart, no check box, just showing -N/A- instead, is there any other way to order it in Canada?

[@dougrass4521]

Awsome Tutorial , Do you guys Know the model number of a replacement screen for the Hp envy aq-00044nr?

[@HPSupport]

+Doug Rass You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@charliebennett5328]

I’m trying to remove cover for first time and one of the 3mm screws has come rounded out before I’ve tried to unscrew it.

[@HPSupport]

Hi Charlie, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screws of your notebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3LlHPSN Binu-HP Social Media Tech Support

[@callumhemming7585]

Hi the nuts sunk into plastic that screw in the hinges (the screws you remove at the beginning) have all fallen out. Can this plastic part be replaced with sourcing and entirely new chassis? And if not could hp source me an entire chassis?

[@HPSupport]

+Callum Hemming Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@callumhemming7585]

For anyone with the same problem as me, the part to replace is the top cover, the keyboard chasis

[@haulin]

@@callumhemming7585 Have the same problem, did you manage to replace it? The video doesn't specifically mention how to replace the palmrest & keyboard piece.

[@callumhemming7585]

@@haulin funnily enough I literally just finished the repair, you basically remove everything and install them into a new keyboard, the replacement part for me was L53415-031

[@callumhemming7585]

Where this breakdown ends, (ignoring the screen stuff) you'll have a totally empty keyboardz which is where the broken bolts are attached, get a new keyboard/palmrest and reinstall everything and screw the screen back on

[@phiphid]

Is it possible to replace the keyboard on this model? Can't see it in the instructions

[@HPSupport]

Hi Philippa, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the keyboard of your notebook. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu_HP Social Media Tech Support

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about finding CMOS or RTC battery on this notebook. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3E5A10Z Binu_HP Social Media Tech Support

[@rich9726]

Can ram be upgraded on the HP Envy 13-aq0000na 13.3" Laptop 256GB SSD 8GB Ram Intel Core i5 GF MX250 2GB Or the HP ENVY 13-ah0003na Laptop, Quad Core i7-8550U 16GB 512GB 13.3" Nvidia Graphics

[@HPSupport]

+rich9726 Please refer page number 1 of the user manual to know about the supported memory: bit.ly/2MjzpQE

[@rich9726]

@@HPSupport OK

[@HPSupport]

Hi Juan, thanks for contacting! I understand that you need to know about replacing CMOS battery. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3E5A10Z Binu - Social Media Tech Support

[@3otikoael]

i can change my ram i have HP ENVY x360 Convertible 13-ar0xxx this model with 2 x 4gb ram 2400mhz

[@HPSupport]

+Giorgos Andreadis Please refer page number 1 of the user manual to know about supported memory: bit.ly/2wXphpd

[@arsalanchaudhary5311]

Everything you covered instead of Ram, where is Ram placed in this Model

[@HPSupport]

Hi Arsalan, thanks for contacting HP Global Social Media Support! I understand that you need to know where the memory is located on this notebook. I will do my best to assist you. The memory is onboard and non replaceable. Binu_HP Social Media Tech Support

[@alijahakers3053]

is it possible to replace a keyboard

[@HPSupport]

Hi Alijah, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can replace the keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu_HP Social Media Tech Support

[@helioscat4231]

And how to replace RAM and keyboard highlight?

[@HPSupport]

+Helios Cat Please refer the user manual of your notebook to know about replacing the memory and keyboard: bit.ly/2JqkliH

[@Jambajakumba]

You can't replace the ram, they just won't tell you that!

[@Jambajakumba]

@@HPSupport Just tell the man the ram is irreplaceable

[@shiroumxm2052]

@@HPSupport idiot

[@javierjuanortega2467]

WHERE IS THE DATE AND TIME CMOS STACK LOCATED???

[@HPSupport]

+Javier Juan Ortega Please refer this document to know about removing and replacing CMOS battery: bit.ly/3f5QCHR

[@MAR-jq7co]

Why can't you just disconnect the battery and replace the NVME? Why remove the battery?

[@HPSupport]

+MAR Please refer page number 28 of the user manual to know about removing and replacing the drive: bit.ly/3E5A10Z

[@MAR-jq7co]

@@HPSupport yes I have seen the manual but the battery does not cover the ssd-nvme so why does it need to be removed to change it?

[@shiroumxm2052]

dont but this crap.. lamía comenzó a deformarse el chasis de metal dejando los componentes internos al descubierto.. además ya empieza a fallar el teclado y a veces da pantallazo azul.

[@HPSupport]

+Shiroumx M thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info