Ms. Katrin Herz at HTMi on "Quality Guest Service"

[@hospitalityworld7967]

I have always been a huge fan of the Ritz-Carlton and its Guest-centic and associate-inclusive culture. In this interview Ms. Hertz speaks in-depth of that very culture

[@ThanetTaout]

This is so good! I'd love to work under her in the future just to learn.

[@RazorThinRazor]

The more I research how the Ritz-Carlton works, the more I feel that is the place I should be.

[@khaledhamada5179]

Great