Ritz Carlton Customer Service Tips

[@thatguy8869]

"We are ladies and gentlemen serving ladies and gentlemen" can become contagious and a two way street, influencing the customers to treat the staff more like ladies and gentlemen in return; and to be more loyal and cheerfully spend more money with the Ritz (or any company).

[@lexiew6525]

That's actually their Motto. Their Credo is The genuine care and comfort of our guests is the highest mission.

[@camward889]

After being an employee for so many years (many years ago), you missed the rest of the credo (that was on a fold out card we carried as part of our uniforms/suits). Being....The Credo. The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. This has slightly changed from the original credo back then, but is the same message. And opposite it on the card was 'the three steps of service'. Basically it highlighted a warm welcome, a great stay, & a fond farewell, to paraphrase.

[@Milestonemonger]

We've stayed at the Ritz in Hong Kong, Bahrain, and San Francisco. absolutely fantastic. We currently live in a Ritz Carlton residents apt. Best of the best.

[@alfredbiosah4920]

The Ritz Carlton with their countless rave reviews must be the standard for the 'wow' culture, not just in the hospitality business, but in the Service industry as a whole.

[@retnomachnik5498]

I am proud to be Ritz-Carlton

[@karenmeeks4163]

I'm just entering the customer service area and these are great tips, applicable to all aspects of service. Thank you

[@ShepHykenSpeaker]

Thank you!

[@cherylb2847]

I will use this lesson to go above and beyond with my customer service skills to make the guest feel like home.

[@onyxharper6538]

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[@bobronson5049]

@Onyx Harper instablaster :)

[@onyxharper6538]

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[@onyxharper6538]

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[@bobronson5049]

@Onyx Harper no problem xD

[@thatguy8869]

Many years ago I took Aerlingus to Ireland on vacation, returning to the US on British Airways. The service I received on these flights was embarrassing - because it was so GOOD.

[@danielzatarain4866]

Very informative video, Shep. Great stories and examples. Thank you!

[@ShepHykenSpeaker]

Thanks, Daniel!

[@siddarth4719]

Awesome Ritz Carlton Service is Rich Service...

[@michaelnkaduda9184]

Never did I consider customer satisfaction as importance as now, after listening and going through this tutorial. The communication message is strong, clear and worth adopting, Customer satisfaction is the power to customer retention and loyalty. I entirely agree with the employees training, rewarding and recognition but I was also very disappointed with the first video of the irresponsible front office staff.

[@rolandorodriguez496]

This great, I didn't know that there was a business that really cared about its customers and employyes.

[@MisterMikeTexas]

One public speaker posted an article online about a not-so-positive experience at the New Orleans Ritz. And to add insult to injury, his comp Eggs Benedict breakfast appeared as a monetary charge on his folio. "The Car Pro" Jerry Reynolds also remarked on the radio that the Detroit Ritz was "dirty".

[@RossetBespokeButlers]

Brilliant video, I use a lot of the Ritz-Carlton techniques in my butler training

[@ShepHykenSpeaker]

Thank you!

[@ManikBaranDas]

Good Evening! I am Feeling encouraged.As a... God Bless you Today and Always. Thank you for good instruction.

[@SvetLana25]

Excellent tips!!! 👍👍👍Concise and informative. Thank you for sharing ❤

[@ShepHykenSpeaker]

Thank you!

[@PierreMarcLegault]

Hello Shep, Thank you, i did enjoy this video, i will remember to always be amazing

[@mawescott]

Above & Beyond

[@motazsabr842]

Love it

[@carolghorayeb4330]

Hi! Is it possible to include captions on the videos? Not only for deaf but for people that does not speak a fluently english and need to follow the words? Thanks

[@mckenziekorhorn8272]

Can you upload a Spanish Version of the video please?

[@tritondriver1]

I'm a nurse and my hospital is hardcore over the top Mag Mile customer service.'

[@sachinfokane6802]

Thanks

[@6ossTr3LL]

Is this a video on how to Milly rock

[@captaincrete3433]

Henry Paz vibe tho?

[@manirhossain4405]

I’m interested sir

[@sachinfokane6802]

I'm apply to job in Steward

[@jjns3991624]

Yeah but after any significant time working for the Ritz you realize that it’s just a philosophy and much harder to actually practice. After busting by butt for years being understaffed and unsupported by the leadership team they brought us all in and told us in one week our whole department would be let go. They figured out a way to do it cheaper by outsourcing the work.

[@504gaming4]

You aren't ritz carlton.... that's why YOU were let go!!

[@jjns3991624]

@@504gaming4 go back to your video games

[@MisterMikeTexas]

Well the chain is currently owned by Marriott. And I've had mixed experience with their hotel chains.

[@tab1356]

👍👌

[@kimontheholisticrealm130]

They only created an entrance for the employees because they didn’t want the employees walking in the same entrance with the guests looking all tacky, duhhh🙄

[@lilaazul1327]

I guess all hotels has a separate staff entrance.

[@504gaming4]

"We're Ladies and Gentlemen Serving Ladies and Gentlemen" is actually "NOT" the ritz carlton credo!!

[@ThomFord-i5g]

That is true. I worked at a Ritz Carlton 30 years ago and it was the best job of my life. While "ladies and gentlemen serving ladies and gentlemen" was our mantra, the credo (which we all knew by heart) is "The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests."

[@overloadn_3681]

What if a nigga twerk on the ritz carlton??

[@drgustaf2450]

Incredibly boring