Human Rights Act 2019 (Qld) - The benefits and challenges of complaints processes

QCOSS Principal Advisor Monica Taylor and QCOSS Human Rights Project Officer Sally Faux examine the elements of a human rights aligned complaints process in Queensland - the legislative requirements, process refinements, and the benefits and challenges.
This video was adapted from a capacity-building workshop as part of the QCOSS Human Rights, Housing and Homelessness project. It is not legal advice and should not be relied on as such. The resources were created in June 2021.