Worst Customers We've Ever Had! - Hunters Mobile Detailing

[@FilthUD]

I’m so glad they’re all collaborating. Been been watching hunter’s, top class, h2o AND RTE. Should throw Tony’s and Details in the mix. They seem like really solid guys

[@ethantownsend695]

Don’t forget about Auto Detailz tho

[@Raulm96]

Crazy thing is Reyes usually helps them film their videos. Nobody movin’ like Reyes

[@DoubleTripleOGfromtheset]

Go outside more often. You need vitamin D

[@junioraroni4019]

Don’t forget Joel!!!!

[@FilthUD]

@@DoubleTripleOGfromtheset You get enough Vitamin This D for everyone. Thx tho

[@tombarnes3961]

From an old guy in Chicago, you three compose yourself very well and present professionalism in your own words. Well done guys. Road trip to Illinois and we can work on my cars. Continued Success

[@JohnDoe-zo2yq]

I’ve spent 5 hour full detailing and he wanted hand wax so I did it I went as low as $350 he offered $ 100 we went back and forth and he ended up giving $150 I took it because I was just staring and he was a one of the first customers I was afraid because he was related to a customer that had 3 cars so from now on I negotiate the price before I start I recommend any extra work and if they agree I do it sometimes I do a little extra but it’s on my own! Thanks for sharing your experience with us

[@timperez9805]

This is why I got Zippity and started using the Multi Point Inspection tool. I’m not leaving anything to chance anymore. I’ve have plenty of experiences where It’s my word versus the client’s, where I’ve had to forfeit time and money. I love detailing and my business wouldn’t survive if I let people walk all over me. Thanks for sharing, Hunter! It sucks what happened to you and your employee, but we learn to use our tools to prevent and protect ourselves. Much Love from SoCal!

[@HuntersMobileDetailing]

That’s what I’m rocking with right now is Zippity 🔥 tell them to tap in !!

[@barrycook8116]

Most pro detailers I know would not release the car to the owner until they pay. I have seen that happen at my buddies shop here in Florida. The guy said he wasn’t paying so he kept his car until the full payment was rendered. You have enough great ratings where taken this guy to court would have been worth it but I get why you didn’t.

[@thatguyjimbo]

i think i personally gave off that attitude a few times in my life where I was just having a bad day and anything someone did would just annoy me. props to you guys and you business brothaaaaa.

[@yaobfishin9408]

Glad to see a sac town dude pushing it. I’m just looking into the detail stuff and man, people that say you’re over charging or that you’re expensive, don’t know the struggle and how hard it is on your body and how time consuming it is. I started with just engine details and that alone ain’t no walk in the park. Keep grinding my man!

[@ddautodetailing]

Great advice, always keep your cool because you never know who's recording you these days. Having some sort of contract in place, whether digital or hard copy, could be a good thing to have in place for those customers who don't want to pay.

[@jujubeesknees4498]

Yeah, that's a mechanic's lien plain and simple. Here at our shop we've never had a payment issue. We would hold the vehicle against payment and file a lien against the property. Depending upon how long ago it's been, and your local laws you might still be able to put a lien against the title.

[@NocturnalJag]

👍🏼

[@daltoncrawford4849]

I heard if you have the vehicle for more then 3 months you can apply for a lost title for it and you got the car now

[@jujubeesknees4498]

@@daltoncrawford4849 yes it's like 90 days but there's appropriate steps to take.

[@daltoncrawford4849]

@@jujubeesknees4498 yeah because i heard a mechanic did all this work on a fox body and they never payed for it after so long and just like that the mechanic got the car

[@n1ggawithaclappedaltima8402]

Free game real one

[@toddk1479]

I feel like yall are my dudes and I don't even know ya lol... Keep on the grind fellas. Much love from New Orleans. The only advise I can give is to keep it simple. Find what works for you and use it. Try not to overthink things. It's only detailing.

[@DavidOldenburg1]

I had no idea you are in the Sacramento area... I live in the Roseville area and have been watching your videos for a while. It's great to see the success you are having!

[@njco4life]

True on advice .... have a happy and safe holiday thank for keeping it real

[@Jgurule35]

Both of you guys are quality man!

[@fiveguysatruck9307]

Thank for all the info.

[@Jayfighter08]

All learning together, all growing together 💪🏽

[@HollywoodStan]

Daaayum…$300. I don’t know how I would have handled that. 2 cars for 9 hrs. Wooooooow! Judge Judy On speed dial fam! Respect to how u dealt with it.

[@jesusgaona5189]

A good practice is always to have the client sign off on the price

[@Raulm96]

Lmaoo that boy James spittin’ on the intro

[@HuntersMobileDetailing]

That man always spittin 🔥🔥

[@SpringMtnHiker]

Keep up the collabs. I'm subscribed to both channels and loving the content!

[@washpro772]

We used to do verbal agreements for 17 years. For the past 7 years we will only provide service with a signed contract agreeing to scope of work and price.

[@TheRealSkiMask]

Nah I would’ve fucked up their car if they gave me 300 for 2 cars idgaf

[@dizk5283]

That dude that screwed you over, I would of straight up called the cops & saying I just got robbed.

[@zonloe3268]

Cops won’t do shit.

[@tfg_13]

All cops do is right a report for you lol

[@daltoncrawford4849]

Cops can’t get involved with business wise you’ll need a lawyer for that civil issue

[@shaniya3847]

That’s wasting their time they can’t do anything

[@startingtech3900]

They will just say it’s a civil matter not enough $$$

[@taylormobiledetail]

Are y’all using urable scheduling app ?

[@calvin7716]

Wayne how do you go about applying for a business license

[@Mathewlarge]

After having a conversation or message I always send them an invoice and I let them know that I’m sending it for approval. This would have prevented the snare you walked into.

[@xSavageN1njax]

The last time someone had an issue with my prices, I told him that I value my time/work, and 50 bucks doesnt go far anymore. He was like: thats a good point. Ill call back in the spring.

[@BroadBillHunter]

I am a detailer in south Florida. I feel the struggle on this , definitely frustrating expecting the person to be able to pay the price and they don't even give you a fraction of it and disrespect you while doing it. My main thing is ceramic coatings and paint correction. I like to make it clear as day the price before business starts especially since all the jobs are 500-1000$+ jobs I don't want to have a disagreement on a number like that after the work is done. Because im so clear on it ive never had an issue so far. if the work was more than you expected you should have probably stopped the job completly and been like look sir this is going to be an upcharge etc. keep up the good work brotha

[@jujubeesknees4498]

If you're having those problems take half upfront.. detailed receipt memo.. half of total due remaining due on completion.

[@abbyb764]

when you started detailing cars, did you get a license first?

[@rudygarcia7981]

Sucks that you didn't get the $1100 for the hard work. At the end of the day you were the better man. Keep up the great work 👍🏼.

[@as680783]

In Hunter's Detailing first example, I'd have got the shit out of the Mightee extractor and poured it over the carpets and seats, and emptied the rest over his nice clean paint.

[@BigMyke203]

Both my guys together 🤣🤣🎯🎯🎯🎯🎯

[@lezamaproductions5997]

Thank you top class & hunter mobile detail amazing advice always!!

[@HuntersMobileDetailing]

🙏🏾🙏🏾

[@coolgamers2794]

Lesson here is always do a contract or a estimated quote. Always attempt to call the customer or leave a message if you feel like it ain't going to work out with a crappy customer.

[@George-vb2uh]

Jose is very talented at talking to the camera.

[@abramians1]

Great video!!! Keep up the great work!!!

[@michaelcrabtree2939]

They (the customers) need to appreciate what you do for them....because your doing them a service and your good at It. If it wasnt for you guys their car would look like a mess.

[@p_ngaluafejr808]

Liking the collab a lot of real talk.

[@sixthscentsfragrances2140]

Man I was getting heated just listening to this. I think I would have taken the same route you did. At first I was thinking he was calling your bluff and maybe send them court papers anyways. Make him sweat it a bit. Keep doing what you’re doing champ. I don’t detail but watch your channel just for the business aspects.

[@92rellab]

I remember a couple came in for a full detail they were really chill when they dropped it off n i spent all day and when they came to pick it they immediately started with " oh we paying for this " and they havent even looked at it and the car was destroyed before and it looked new again and they called my boss complaining so he told him dont worry its free... man i lost it cus they totally got us and i busted my ass off 🤦‍♂️

[@fatnigga9345]

Shoutout hector dropping gems

[@fastxsam]

First story: you messed up big time. I do electrical and I always let them know ahead of time. Make sure you have some proof as well, even a text message. Then if they try to be cheap goto court and charge higher for lawyer fees.

[@curtisharper7042]

Merry Christmas 🎄🎁

[@SantiagoMAXIMOleon]

Times like these It’s always good to have an enforcer .

[@DEV1v1]

Hunter maybe do another colb and give tips on local marketing for mobile detailers

[@heighbabe40]

Taking them to court would have been a waste of your $$ time...if you win, you still have to go after them for payment because the court won't make them pay the judgement. You have the experience to look at a detailing job and know how much time and product you will need to complete the job. Unless, you just had pictures to go by. Whatever the case, this should have never happened to you or anyone with sufficient experience. I think that the idea of a "blank check" was too good for you to pass up. Next time, quote your price before you begin, and ask for a text confirmation.

[@HuntersMobileDetailing]

💯

[@arealmaintenanceandrepairl1103]

i do home repairs i started with free estimates drive out and look and send estimates 90 percent dont want the work they know somone or its not a priority i just started charging for estimates and its a struggle on asking for money just to walk and talk but my time and fuel needs to be payed for so this way it filters out the window shopers and who ever pays for estimate pretty much wants the work noone wants to pay and not get the job done

[@startingtech3900]

Got it bro. Too many people say “I know someone cheaper” then go cheap those aren’t our customers

[@frontyarddetail1488]

Doin numbers!! Keep it up🏄‍♂️🏄‍♂️

[@glyndonsprofessionaldetail7429]

there's been a few times where someone had said "do everything" then i tell them the price of "everything" and they quickly retracted that statement

[@User24274]

Best duo 💪🏽

[@HuntersMobileDetailing]

🙏🏾

[@hawkgang503]

This collab go crazy

[@iosgaminggeek5395]

Dude I’m doing something wrong…. Smh. I charge 80$ for interior full detail including complete carpet and seat shampooing and headliner….. I need to get my prices up smh. I be working 4 hours on just interior. And I do a good job. Got pics to prove it. And some still have the audacity to tell me I need to do more bc 80$ too much.

[@pandoraaaraseth1040]

If that's the worst of the worst y'all, you guys gotta thank your golden stars. I have dealt with so many irate and unmovable customers over the years that I would be willing to work in airport customer service. As long as I know what my full range of options are to resolve the possible conflict, I am as cool as an Arctic penguin CONSISTENTLY. I have been punched/attacked, stalked, threatened and a victim of gross libel. People can be ugly whenever money is involved especially. But I can't find a job capable of supporting me right now bc of disability on the back of abuse I received doing the job. Ironic huh? lol

[@JaidenRex]

My worst customer when I was selling new cars, I would regularly go above and beyond. I had one guy come in and test drive 4 cars over like 2 or 3 days, I took each car to his home to see how it fit in garage and a heap of stuff, not just a quick lap around the block. I gave him my price and he went home and called another dealer, told them my price and the other dealer gave him an extra $100 off a $30,000 car and he bought it off them. I asked him what I could have done better, or what set them apart, he said nothing, I just called them and they said they would do it $100 less so I bought it. He then came in to give me a bottle of $10 wine to say thank you for a great experience and it was so hard not to lose my shit and be like, man, that doesn't put food on my table, why would you put me through all that and not at least ask if I can match the price why have someone give you all that service and go elsewhere over $100 on a $30,000 purchase with someone you've never spoke to. I did all the work for the other dealer.

[@vickram5492]

My 2 favorite detailers!! Let’s go!!

[@user-so2rh9om6y]

James and hunter how I miss this video

[@jacquan_g]

Hunter, GBU my brother! Wanted to ask what are the tools your using now to prevent this from happening? How are you charging? An app? Are you using contracts? Etc.

[@HuntersMobileDetailing]

If you look in the description below you will see all the platform I use. It’s called Zippity and I also use GoSite. And I have a detailing app

[@HuntersMobileDetailing]

Website below also

[@jacquan_g]

Thank you my brother

[@DialedInAutoDetailing]

You could have sent it to collections there was no need to handle it through court.. theres collection agency that will take the remainder balance of what the customers owe and will go after them for not paying it while you ate stress free about it.

[@FlyingStuff]

Luckily I have never had to deal with this, always take the keys and don’t release them until they pay. Turn it on them to threaten court action. Almost Nobody is going to actually go through with taking you to small claims and if they do you’ll probably win the case anyways

[@avenueslim6432]

"iHad to say a lil prayer b/c either this is gonna be a fight...., b/c iKnow where he stays..." 😂😂😂😂😂😂😂😂 I'm rollin😂.. I know how u feel Bro lol

[@avenueslim6432]

Salute u for keepin your cool homie

[@brianramirez3000]

All Glory to God awesome vid lets get Top Class keepin it professional

[@en1254]

This Loser just took advantage of a nice guy... Wayne sorry you got ripped off but don't you worry... KARMA will take care of this thief... In do time...

[@dancee1007]

How do you look down a deposit 💵? Just ask or tru a app

[@aquaticamigo6439]

What’s the percentage deposit you guys take for jobs ????

[@ralphnewman2479]

I would absolutely record ANY verbal agreements like that first story! Also, I would have hit him with the "We are not a car washing service: we are detailers and your looking at a cost of around $1100-?? dollars...are you prepared for a bill like that"? That would have softened the blow on his end a bit, and warned him what to expect. Also, get it in writing wherever possible. Can detailers do "Mechanics Liens" on non-payers? I could see a jerk like that calling the cops and them making you give him the keys with minimal payment. Cant sell or trade the car if there is a mechanics lien on it. One way or the other....you get paid!

[@stirilm2817]

You gotta have people sign off on an agreed upon price. Literally. If you don't then they have a strong case against you for not paying it.

[@futuremotoringdetailcaraud7193]

I did a mechanics lien and some customers some paid in full and some I kept there car keys until they paid in full one I did take them to court and won

[@viewsbynoe]

ay keep it playa!!!

[@yusufgetsit]

I don't understand why people have to make an issue out of nothing, just wasting time 🙄

[@Bizzy10064]

Bro should be on the radio he can talk 😂

[@monydoc]

Hey Wayne, sorry to hear. Thanks for sharing the sour. Just some thoughts and suggestions. Get connected with a business attorney and discuss these types of situations. No need to pay for initial consultation most time. Also, contact SBA (small business administration) and discuss. I count you as a brother in Christ Jesus. Merry Christmas to you and yours. Continued Peace, Health, and Prosperity in the coming New Year. Remember Psalm 55:22, 1 Corinthians 16:13, Proverbs 3: 5-6, Philippians 4:6-7 ✌️👑

[@frankd.b.9233]

If you have a business you make a contract with your customers, do's and don'ts, make a list with your computer in double print, such as engine, engine compartment, inside, outside, wheels, trunk, etc, and send those profiteers back on the street, simple

[@chrisbond6056]

There's one way to get the guy back though 4 cut ✂️ tires is how we do that

[@albertobarichovich782]

Bro.... 1100 to 300...... u a good man bro

[@albertobarichovich782]

Shit u got my blood boiling with that story

[@nunezj8950]

I like that last part. Don't act a foo represent your brand. I gave my partner a little warning about that

[@m.r.baldwin4002]

Tactics like that are how the rich stay rich. Good man for handling your business the way you do...

[@Chuckie831]

You should make customer pay a 20% deposit before starting

[@jeremykvigil1]

Hunter I watch your videos and stuff, and man bro sometimes your prices are outta this world bro. $1100 for 2 full details thats insane bro omg. I honestly about pooped myself when you said that. I could see about 350 each vehicle. But omg man your pricing sometimes blows me away.

[@HuntersMobileDetailing]

You must not be a detailer? Paint correction alone could cost that much are you serious? It’s a full detail brotha that means Everything is getting done! That’s actually way to cheap!

[@BankrollinFernando214]

L

[@vincentmahonie5300]

The price should had been more if you ask me,

[@vincentmahonie5300]

@@HuntersMobileDetailing price should have been more then 1100 if you ask me , 9 hours is a lot

[@shaniya3847]

His work is good but I see he’s a bit greedy. For someone who’s still learning, prices should not be that high. I would not have paid for that that’s why prices needed to be stated beforehand.

[@SwankyDetailer]

I would have dumped my dirty water back onto his car:) didn’t pay for the work so I’ll just put back to the way t was before

[@stangy007]

*into 😂

[@SwankyDetailer]

@@stangy007 you changed one word and made this sentence 1000 times better

[@ApexPredator23]

Agreements need to be signed

[@HuntersMobileDetailing]

Truth lesson learned def doing that now

[@angelmontiel3186]

I give you guys props I can’t take people bull

[@Mahkoxlong]

my man James!!!!!!!

[@ct181]

Try the reverse psychology of what would you do if you worked and your employer or customer only wanted to pay you half.

[@SittingWithDogs]

People that do this sort of thing know exactly what they are doing unfortunately. ALL JOBS need to have a written ok on the service and pricing and before touching each car you should do a video inspection of each vehicle

[@brandonfoster437]

I deal with that same stuff this some good stuff

[@ryanneubert8514]

Lol thought that was Tyron Woodley in the thumbnail

[@HuntersMobileDetailing]

Sheesh I really do 😂😂

[@felipeybarra7426]

Regardless You Didn’t Quote Them There Are Still Bad People. There Day Will Come! 👍Continue Your Hard Work.

[@martinkostov6981]

Top class is better detailer for sure

[@fattidduh]

Bro I started a hauling buisness an no cap. People with the nice houses an cars are the cheapest man I’m telling you. No cap

[@bet]

Good info

[@Knasern]

Those customers are the worst, but you can sniff em out from a mile though. Thats why i always tell big jobs over 250USD to pay in a way where its reserved.. idk if you guys have that option. But we do.. We can reserve a certain fixed amount until the job is done, then if its lower then that fixed amount..then that amount is the only thing that gets withrawed.. Else they will need to pay over the fixed price, and the reservation will be canceled. If they refuse to pay, i just keep the reservation. The reservation is fixed at 150, which is whatever i do..is my cost at break even unless its super big job.. Then i have contracts signed first. Even at 300 i have a contract, which they easily sign off on whenever they make a booking. Id search for something like that.

[@Malkav]

I would've dumped all that crap back inside that car after he said $300.

[@b_dub8414]

Hunter, I woulda found a bucket of mud..threw it on the car, stain them seats so he back at square 1. Hate people like that. My lawn service was like that. I'm cutting in the city catching minimum $40. Get outside the city people don't want to pay more than $30 for bigger yards or bagging...No thanks

[@voltskrafty8936]

1,100 for 2 full details? I don’t understand how even just wax itself is 300 applied on a whole car. Ur doing these Cali people grimey as fuck. Max id charge is 450-600. I do full exterior details in nyc for $90 same exact shit you do. So idk where the fuck you getting $1100 from

[@HuntersMobileDetailing]

You mad ?

[@royceflc]

Maybe could've made sure to get the key to the car before starting, then hold it until he paid. I dunno.

[@eXBall211]

I always hold the keys. If they don't want to pay I make a police report and hand them to the cops.

[@jaysmobileautodetail3792]

Would have took him to a small court. You dont beed a lawyer, you and him had a contract and blew off 700.

[@sinjb6206]

Why did you release the car back ? Most ppl would of held the cars as colateral 🤷🏻‍♂️

[@spacejumper4115]

1 I would have kept his keys. 2 I would have poured all the dirty shampoo water back In his car. 3 grabbed a cup full of dirt and threw it all over the inside. Bottom line that's ur money if they don't pay they will pay!

[@sammatsusaka823]

I would have took the $300 and did $1,100 worth of damage to his cars. Give it back to him the way you got his cars.

[@f8widescat392]

I mean, $1,100 for two cars is pretty crazy, I don't care if I could eat off it ain't worth that lmao.