Husqvarna 550XP Mark II Won't Start-Part Two

[@marriedwithsmallengines]

Great work, Scott! I really enjoy your videos.

[@TheGreasyShopRag]

Thank You, its much appreciated!

[@tomasznumrych7187]

Scott. I think you're not giving yourself enough credit, the fact you've had good success with Husqvarna warranty claims is a testament to your thoroughness and quality of work. I always leave knowing that I learned something from your video. Excellent job

[@TheGreasyShopRag]

Thanks, and Thanks for watching!

[@richardflagg3084]

Damn fine work and explanation. The flat rate time barely covers the diagnostics, teardown and build IF everything goes to plan. I find the warranty process to chew up more time than I'd like. I have had Husqvarna add some time to the claim if we've been on the phone a while or additional pics are necessary.

[@TheGreasyShopRag]

I guess the good news is that they always pay.

[@glpf5]

Back in 2015 I bought a 550XP and within a couple of months a crank bearing got eaten. I took it to the shop, they tore it down, contacted Husky and within about 10 days provided me with a full credit which I put towards a 562XP which I've put between 10-15 gallons of fuel through over the last 9 years and it's been great (knock on my head/wood). Thanks for the video and for assisting your customers!

[@TheGreasyShopRag]

You're welcome and thanks for watching!

[@TheVespap200e]

Its nice to see that Husqvarna stands behind their products even though they did not manufacture that bearing themselves. Great video Scott.Thanks for the explanation on how the warranty system works! 👍

[@TheGreasyShopRag]

Thanks for watching!

[@joesixpack8305]

That was a complete enema there. Always nice to know companies standing behind their stuff. Helps make a bad situation not as bad. Can't ask for much more. Fix it and move on as you say.

[@TheGreasyShopRag]

Ya I would hate to be doing videos about people getting screwed.

[@johnclarke8180]

Awesome job Scott, we appreciate your knowledge and insight!!

[@TheGreasyShopRag]

And I appreciate you taking the time to watch!

[@williamemerson1799]

Customer relations are a BIG deal with dealerships. American Honda was outstanding back in the day, whenever the hello that was. We used to replace rusted out axel beams on cars that looked like the body had been hosed down in salt water about once a week. And blown head gaskets on engines, many of which required a new set of rings and bearings. It was almost like an assembly line for a while. Great job on the Hoosky. I'd have to video the whole disassembly process to get it back together properly. Gettin old's a b-atch. 👍🍻

[@TheGreasyShopRag]

The sad truth is that I've had a lot of these apart and it just keeps getting easier.

[@darrenpierce9903]

Enjoyed this one Scott. Great work as always. Nice to know husqvarna stands by their equipment. However,I think it would be fairer that they pay warranty work according to "time on the clock" or a "fair rate" rather than a " flat rate"allowance. They should allow some degree flexibility to allow for idiosyncrasies of saws and the like.

[@TheGreasyShopRag]

I'm under the impression they've made exceptions if you request it and have a valid reason, although I've never tried it.

[@steveriggenbach90]

Yes, shoot happens. Not always fun, but if they fix without a hassle that to me is great. Great explanation of the process.

[@TheGreasyShopRag]

Thanks, and you're right, stuff happens.

[@PelicanIslandLabs]

Fabulous detailed video/explanation about this type of warranty repair. It's a real pleasure watching and learning from a master tech! 👍

[@TheGreasyShopRag]

I appreciate you tuning in!

[@DeLaLosPedros]

Huge job, that's all i can say. It's like being in the assembly line but more job as finding what's the issue. And yes, it's tje best customer service when all goes smoothly and the fault isn't the owner. Great video and as i have said before when i had to do some oil channel repair it took 4 days and total action time was about 6 hours. I have some issues in my physics so that's why 4 days and i know a little bit tools so as what comes to pro league specialist as Scott is Husqvarna should extend the fix estimate at least one hour more. Take care 💪👍

[@albertkropp]

Glad to hear that the reason for the seal/bearing failures appears to have been related to faulty assembly by the supplier of bearings. Hopefully that won't continue to be an issue with new production units.

[@TheGreasyShopRag]

I'm sure the engineers at Husqvarna want that even more than we do!

[@J.Manuel.]

Gracias por subir la segunda parte de esta 550! Sin duda una gran repuesta por Husqvarna y aún mejor reparación por el técnico del concesionario ! Una lastima lo de estos rodamientos que al final afectan deficientemente a una gran marca ! Un saludo ,y de nuevo gracias,por enseñarnos tus reparaciones 👍👍👍

[@TheGreasyShopRag]

You're welcome and thanks for watching!

[@jimhancock5047]

Thanks for the back story! Lots of skill because you make it look so easy!

[@TheGreasyShopRag]

Thanks!

[@dougkubash8673]

You sure do some great work! I like your narration and skills!

[@TheGreasyShopRag]

Thank You and thanks for watching!

[@dougkubash8673]

@@TheGreasyShopRag You are welcome!

[@rcf8367]

👍 Thanks for taking the time to explain the process, another well done repair & video. Be nice to know if the HQW bearings use the dreaded nylon ball carriers.

[@TheGreasyShopRag]

Hopefully I'll never find out 🙂

[@davesherron5665]

Thank You for all the great videos you shared of your diagnostic and repair tasks. It's beyond helpful. Could you possibly do a video on the factory break in process when a new top end is installed? Thanks again. LATER...😎

[@TheGreasyShopRag]

I'll try to work it into a video. Thanks for watching!

[@justinstclair5707]

I'm loving the new videos you're putting out. Like your new tool area. That one was great as well. Thanks bro

[@TheGreasyShopRag]

You're welcome and thanks for watching!

[@dougkubash8673]

Enjoyed the video as always! I own a Husqvarna #235R brush cutter that is still running strong after 28 yrs. or so, a model 36 chain saw and i just bought a 580BTS leaf blower. Always had great luck with Husqvarna products!

[@TheGreasyShopRag]

Its nice to see those older units still working.

[@dougkubash8673]

@@TheGreasyShopRag The biggest problem i've had with the 235R is the muffler bolts coming loose. I had to heli-coil one of the holes. It is one powerful cutter! You can tell you have been fixing hand-held tools for a long time! Very skilled!!

[@TheGreasyShopRag]

@@dougkubash8673 Thanks and Thanks for watching!

[@NiallFC]

Thanks, Interesting Video, great work as always.

[@TheGreasyShopRag]

Thank You! And thanks for supporting the channel!

[@MarkOxley-vo3kq]

Great video this will be one I watch over and over

[@TheGreasyShopRag]

Thanks for watching!

[@larryvankirk7423]

Nice diagnosis/claim/repair. Laaaaaaater

[@TheGreasyShopRag]

Thanks for watching!

[@Dan_Akins]

Nifty, good video.

[@TheGreasyShopRag]

Thanks for watching!

[@tedneitzel]

Sweet work as always

[@TheGreasyShopRag]

Thanks. Later.

[@chrischiampo7647]

Nice Job Brother 😀😊

[@TheGreasyShopRag]

Good morning. Have a great day!

[@richardf9137]

Top Shelf Right There!!

[@TheGreasyShopRag]

Thanks for watching!

[@larrywarner9314]

The new Husqvarna dealership I deal with just replace the entire saw , it's cheaper for them in the long run to replace the entire unit that pay a technician to take the saw apart and replace the entire short block, I've seen the saws have other issues after the new short block was installed,

[@TheGreasyShopRag]

The choice to repair or replace isn't usually the decision of the dealer, rather husqvarna. If its a new dealer there may be consideration taken if the techs are all new. It also depends if there are new complete saws available. If not then I suppose a short block is the next option.

[@larrywarner9314]

Scott not all Husqvarna dealers are like the one your talking about, cus I had to purchase a new short block out of pocket to fix my saw and send Husqvarna my short block so they could determine if it was under warranty, and yes my saw was registered with Husqvarna I didn't understand why that happened, but I went to a different dealership and they told me I shouldn't have had to buy anything out of pocket, so make sure your dealing with a reliable dealership cus there not all the same.

[@TheGreasyShopRag]

@@larrywarner9314 I've never heard of someone having to do that. I'm gonna ask my dealer rep about that one and see if it's common practice.

[@timewa851]

that's a semi-new saw. Zero hour bottom end. But I understand H wants it keeping the original serial #.

[@TheGreasyShopRag]

The bottom end may be new but the warranty started when he first bought it so we transfer the tag to identify it.

[@mikepratt1632]

Great sequel Scott, really enjoyed as in all your vids, methodical approach in this rebuild. Always an education for me. Please can you tell me what type of lube you use in the bore and on the piston to help the assembly, thanks

[@TheGreasyShopRag]

I just use Husqvarna 2 cycle mix oil the same as in my gas can.

[@dujeamizic3588]

After starting computer analysis?

[@TheGreasyShopRag]

Are you asking if I put it on the computer after the repair? No.

[@themowershop5373]

Scott I was hoping you'd split the case and replace the bearing.

[@TheGreasyShopRag]

Husqvarna had different plans for me. Thanks for watching!

[@larrywarner9314]

Hopefully you cleaned out that muffler also Scott ? I know from experience if you leave any debris in those mufflers it'll fail almost amediatly

[@TheGreasyShopRag]

@larrywarner9314 It was inspected but I don't remember having to clean this one. Thanks for sharing.!

[@wizardsofwisconsin7400]

Did we find out what caused the bearing failure? Dirt intrusion? Water? Oil quality?

[@wizardsofwisconsin7400]

Ohhhp…never mind. Dirt. Ever seen a specific oil kill bearings?

[@TheGreasyShopRag]

I think dirt is getting past the incorrectly installed seal and destroying the bearing cage.

[@williameichhorn2686]

Thanks again Scott nice nice job very thorough. Any recall on those sauce at anytime? 550 XP mark two.

[@TheGreasyShopRag]

They're just fixing the ones that break if under warranty. I should say that they don't all break. Must be a certain serial number range but I don't know what it is.

[@julianhoare9722]

Great vid as always . Is the block off plate available on the intake . For the leak down testing available to buy or is it a dealer part only . Thank in advance 👍👍

[@TheGreasyShopRag]

Your local dealer should be able to look up and order specialty tools. The only ones they can't sell you are carb adjustment tools and scan tools.

[@julianhoare9722]

Thank you I'll get in contact with them 👍👍😊

[@skrompf]

Great and informative video! Thanks. Do the buletin say anything about production date range/ serialno range that had this bearing issue?

[@TheGreasyShopRag]

All I know is that sometime in 2023 they got the new HQW bearings.

[@skrompf]

@@TheGreasyShopRag Serial on mine starts with 20221000. so that is a bit scary. It is basically as new, and i add anoter 0,5% in the premix aspen. It is ported and my guy was happy to see extra oil in the case. What is your suggestion? Send it in for new bearings?

[@TheGreasyShopRag]

@@skrompf It may never fail. They all don't fail.

[@harryharry3193]

can you tell us WHEN the new bearings were being installed at the factory? 2. what is your opinion on mix ratios and is there any benfit to running 40 to 1? thanks in advance

[@TheGreasyShopRag]

Those types of details aren't available to me. Some time in 2023 I guess. As for the mix ratios, I feel running 40:1 isn't a bad idea. Most manufacturers want 50:1 but from my informal research many people running 40:1 are having less wear issues.

[@harryharry3193]

@@TheGreasyShopRag feels real good when you say they stand behind their products with the warranty. I LOVE MY 545..I keep good care of it and want it to last. I got to give it to ya, you speak with a soft tone and not rushed. Your channel is going to explode if you continue this. Laterrrrrr

[@TheGreasyShopRag]

@@harryharry3193 I'm not a big fan of all that hype I see on some channels. Mellow seems to work for me.

[@brucemadden1626]

wow--really surprised SKF bearings were/are at fault. They used to be the best and most expensive in the world. Are they possibly made in China now(like so many other previously high quality products)

[@TheGreasyShopRag]

Ya you can't blame husqvarna for installing junk parts from sketchy vendors.

[@bumpkinrocks]

With the 5 series it's not a case of if it'll going to fail it's but when! Appalling quality bearings you'd be crazy to buy one in my opinion, if you're lucky enough it'll fail in the warranty period 😂👍

[@TheGreasyShopRag]

They've switched bearing manufacturers so that may no longer be the case...but time will tell.

[@nocoolnamedave408]

Damn where are you located because I think this just happens to my 550 would love to bring it to you

[@TheGreasyShopRag]

Central Wisconsin

[@nocoolnamedave408]

@ thanks for the reply but damn I'm in Washington st

[@christianh5839]

Mine is build 06.2024 am I‘m having the new bearings or the old ones that fail?

[@TheGreasyShopRag]

2024 models have the updated bearings.

[@christianh5839]

@ awesome! Thanks Hope they won’t fail like the older ones!

[@heavysnow8616]

Good, honest work, great job scott! Love the vids, laaaaaater!

[@TheGreasyShopRag]

Thanks for watching!

[@jacquescote2585]

Damn as a home owner I hope that this bearing doesn’t go tits up on me I chose a professional saw 3 years ago to make sure it is robust enough so it can outlive me!! If that happens to me the fees to get it fixed must be quite high, most likely it will serve as a boat anchor, What do you think Scott? Signed a french Canadian friend of greasy shop rag

[@TheGreasyShopRag]

If it fails we can only hope it happens under warranty. Yes repair costs are high.

[@larrywarner9314]

I bought a 500i last year from the local Stihl dealer up the street from my house and that $1600 saw only comes with a 1 year warranty !! Now I've hardly used that saw and recently I started having issues and those MF's wouldn't even look at the saw , so I sent it to a company that builds ported saws and they told me that the ECU module has failed, they build my saw and installed a new updated ECU at not charge for the ECU .

[@TheGreasyShopRag]

That sounds like a good place to do business with.

[@Trolldaddy5]

Seems like every 5 series husky has bearing problems.

[@TheGreasyShopRag]

It seems that way because we only talk about the broken ones.

[@Trolldaddy5]

@TheGreasyShopRag idk i personally have 2 572, 1 550, and 1 562 that all had bearings go. Then again their used daily so I guess it happens

[@TheGreasyShopRag]

@@Trolldaddy5 Wow. I was basing my answer on what we've sold and what we've seen come back. Were they repaired under warranty?

[@Trolldaddy5]

@TheGreasyShopRag no and it's not like they all happened at the same time. The 550 was a mark 1 and it actually took a hell of a beating. It had a tree dropped on it, fell out of truck at 45 mph, dropped from bucket truck, etc. Only one 572 would have probably been covered but we didn't even try. Just kept it for parts. The guys abuse the heck out of them even if I try to take care of it

[@TheGreasyShopRag]

@@Trolldaddy5 Sadly we see that abuse a lot.

[@anthonyeastham7960]

Thank you, Scott, for another instructive video! Yours is about the most concise and well-explained format going. It sounds as if Husqvarna does listen to what technicians are saying. They must take PR seriously. Awhile back, Bre at the Chickanic channel had an interesting video about her interaction with the company execs regarding pricing. She cops to being a possible influencer in Walbro's price jump, as well. kzbin.info/www/bejne/jaK5dJKJjc6Lm9k

[@TheGreasyShopRag]

Husqvarna follows social media for sure...at least the big channels. I saw her video, I saw Buckin Billy Rays video when they sent him a saw. I know Chris from In The Woodyard got at least one saw from them because it came through our shop. It only makes sense to offer the people buying saws what they want.

[@peterjiran7652]

550, 560? Send all of them to Husqvarna for replacing. They must be pushed to do something about that because frankly ALL of them will have this issue or even worse… ALL of them. Bigger saws are great but these are frankly disapointment.

[@TheGreasyShopRag]

Can't argue with that. Happy new year!

[@peterjiran7652]

@ thx mate, happy new year!

[@Sethhaun78]

Must be buisy store.they make mechanics do ,😂mulch and thhings.never seen that..but

[@TheGreasyShopRag]

Ya everybody wears a lot of different hats.

[@Sethhaun78]

@@TheGreasyShopRag I run them fir the weight to power use.being 155 to 160 pounds when I'm healthy with I've been sick liver so got down to bones..literally. wich has been devastating to guy depends on 💪..run baby echo with 500i..generally 2 punch 👊 combo daily removals..or462....I've never ran the 572 just handed one at the shop.used to run 562xp but it weights same as 462 basically so I swapped.it.made no sense to loose 12cc or so..but liked it alot..the new t540xp 2 or whatever its called is great

[@larrywarner9314]

Scott not all Husqvarna dealers are like the one your talking about, cus I had to purchase a new short block out of pocket to fix my saw and send Husqvarna my short block so they could determine if it was under warranty, and yes my saw was registered with Husqvarna I didn't understand why that happened, but I went to a different dealership and they told me I shouldn't have had to buy anything out of pocket, so make sure your dealing with a reliable dealership cus there not all the same.

[@larrywarner9314]

Scott not all Husqvarna dealers are like the one your talking about, cus I had to purchase a new short block out of pocket to fix my saw and send Husqvarna my short block so they could determine if it was under warranty, and yes my saw was registered with Husqvarna I didn't understand why that happened, but I went to a different dealership and they told me I shouldn't have had to buy anything out of pocket, so make sure your dealing with a reliable dealership cus there not all the same.