I Bought a Chain of Coffee Shops - Week In The Life of a Business Owner

In this episode we go behind the scenes on a new business I bought, a chain of coffee shops! We visit some sites and learn where we need to improve. This a week in the life of a business owner.
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Who am I?
My name is James Sinclair and I'm the founder and CEO of The Partyman Group of Companies. I started building my business when I was just 16 as a family entertainer after that I built up an entertainment agency, then moved into building a leisure and day nursery businesses. Today we operate a £30 million business which includes leisure, childcare, outdoor attractions, commercial property, arts and crafts manufacturing as well as one of the UK’s oldest Ice cream companies; The Rossi Ice Cream Company.
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#business #entrepreneur #businessowner

[@ashleyjenny186]

Investing in alternate income streams should be the top priority for everyone right now. especially given the global economic crisis we are currently experiencing. stocks, gold, silver, and virtual currencies are still attractive investments at the moment.

[@maxiecharles2842]

If you don't find a means of multiplying your money, you will wake up one day and realize that the money you thought you had, had been exhausted. Investment is a ladder to climb the financial wall.

[@ashleyjenny186]

Cryptocurrency investment, but you will need a professional guide on that.

[@ashleyjenny186]

Facebook 👇

[@ashleyjenny186]

Evelyn C. Sanders

[@ashleyjenny186]

Telgrm ✍️

[@chrisdavies6633]

It would be a struggle to turn that shop round Not enough footfall Costa left for one reason This channel is fantastic and what a inspiration you are Your like a machine just keep going and going with new ventures I wish I had half your motivation 👍

[@Linshark]

You might need some more data about activity there, but yes it looked quiet. Maybe try to reduce the rent?

[@peaclock1439]

If Costa couldn’t make it work probably not a good sign

[@Bari_Khan_CEng_CMarEng]

It was a franchise...

[@marcevans1284]

The strength James has is the other complimentary businesses in the portfolio. This reduces pressure on a single business model.

[@Bari_Khan_CEng_CMarEng]

@@marcevans1284 yes for sure, vertical and horizontal integration

[@juha7830]

Agree. sad looking place with astronomical lease price. Thank you James for this ATV idea, rhat was a gold nugget.. I will start using it

[@messagesfromlife]

Best and most authentic entrepreneur - i slways wished for a channel like this. So glad I found you. ps. I sent you an e-mail regarding meals for day nurseries. I think that would fold nicely into your empire

[@JamesSinclairEntrepreneur]

Where did you send it?

[@yizchaklazarus8637]

@@JamesSinclairEntrepreneur I own a wholesale drinks company I stock brands such as coca cola would you be interested in a price list

[@JamesSinclairEntrepreneur]

@@yizchaklazarus8637 please send to our buying manager [e-mail]

[@messagesfromlife]

@@JamesSinclairEntrepreneur here is my message again. I hope this is of interest to you Hi James. (I know it is probably not you reading these messages. Hi kind person who is reading this. If this is of any interest to James , please be so kind and forward it to him) My name is Mathias. I am from Vienna, Austria. Here is my question: Do you cook meals for your day nurseries? We run a business catering to day nurseries and schools here in Austria. It ticks all the boxes for you 1. folds in your current business 2. you get long-term customers that pay you on a monthly basis We cook around 7000 meals a day, a portion costs around €4,20 so that is nearly 6000 000 in revenue every year (I am assuming 20 days a month, 10 months a year) and the beautiful part is that my customers have an average life span of 5+ years. You are close to a major metropolitan area. This would be a massive business opportunity for you. You would do double or triple my numbers. I am more than happy to help if you need to know more about the business. I have 10+ years experience and I am happy to help.. Greetings from Austria, Mathias

[@Ben_conduit]

Definitely not a good shop to rent out, no foot fall and no parking, also very expensive. That would be a no if it was me. Great video as always mate, keep it up man!! 🔥🔥

[@kafakir]

thanks James for sharing your business activities and how you deal with workloads etc etc No one else does what you do, transparent, helping us understand and gain experience

[@CraigsAllotment]

Hi, just to say a quick thanks for your content! 3 years ago I set up a commercial floor cleaning business as a so called side hustle. Fast forward a couple of years and my job became the side hustle and at the end of September I'm actually about to meet my lifelong ambition and sack my boss!!! I intend on putting out some content with my niche being about the diary of a small business owner. Your content has been very inspiring since I discovered it a year or so ago. Anyway, have a great week and thanks again.

[@CinematographyLischka]

£43,000 appears rather steep to me. Prioritising the asking price so highly suggests that the landlord may have concerns about its true value. Perhaps it would be more prudent to opt for a smaller store in a more favourable location.

[@dr.kawasaki7380]

⭐ *9:55** Literally her job to know basic shit like that(Business rates)* . MAN people are coasting! I'm guessing that was the agent?

[@TAS_CNX]

Exactly what I thought! You’d expect agents to know that kind of information when showing a property

[@bjmaston]

You mean "woman".

[@dylankirton1150]

I've revived a pizzeria, started a burger take-out and I'm busy with a Cafe start-up at the moment - what you've said is so relatable! I'd take the store but try to beat them down on the rental a little, you can leverage a site like that over the long term.

[@Tabac-en-paris]

First: as usual nobody comes close to how informative and instructional James is with this content - real practical detail on the pitfalls of dealing with business leases. So many people end up in trouble with these especially as new businesses. Secondly: yeah the location is too quiet - you can make and improve as much as you like but if there is no footfall it simply won’t work. Agree that the destination store in central London could be the strategy, although the maths will look frightening!

[@JamesSinclairEntrepreneur]

Thanks for your lovely words! Thanks for watching

[@LukeWilsonACA]

Just came across your channel. Great insight into how you run an actual business. It is so important to fully understand the lease. Think you done a great job in explaining it. Hope the coffee shops are a success.

[@Cablesmith]

Here’s my average joe opinion on the coffee shops. The black theme looks higher class and in turn… expensive, so I would walk right past without even looking further than that.

[@ThorMotorWerks]

There’s a reason Costa use magnolia and a warm dark red.

[@MeiinUK]

@@ThorMotorWerks: Everybody goes to Pret's.... Even Gregg's is now popular too. Light and airy. As Gregg's expand their prices.. people will stop going. And find a new competitor... that is how it goes. But if you have something for the different price point and budgets, people will always come back again and again... That is just the nature of business.

[@stuartbuxton4316]

Mate, it's so refreshing that you ask the staff, "what's wrong"?? So many managers/ directors think they know more than the staff on the floor. Good work!

[@markanthonyharrison5153]

Brilliant advice. I rented a shop near to where I live and not only did I pay a rent deposit, I also had to sign up to a dilapidation clause which meant after I exercised my break clause after 3 years (but 9 months of me paying no rent as I had cancer and had to close the business), I had to repaint the whole shop and put new flooring in. I was so naive. However, even worse was the personal guarantee I had to give…it nearly wiped me out.

[@doveandlyre259]

Black is the worst colour for this type of business. Not only does it look closed from a distance up close it just looks dark, dismal, morbid. You need bright happy colours adds excitement to the potential customer and invites them in. I like watching your videos as it explains everything in detail not superficial leaving questions. NO to taking the shop it is full of potential problems with a 1/2 million expense.

[@simong7735]

James in the shop where you were wearing your pink jacket and sitting down the large looking chalkboards behind you look ripe for menus in a big white type marker…chalk too messy but acts as advertising for down below as they could see large MENU written at top! My 2p 🤗🙂

[@nigelharris1623]

Love the show, learn a lot. Have you considered differential pricing? I’m thinking 75% off for folk who live up north - otherwise it’s just workshops for southerners....

[@NoNonsenseJohnson]

Would never take that shop, coffee shops are 90% Location Location Location. If you go London go Big, That dilapidation tip alone is worth this video being watched, absolute goldmine of info for commercial renting.

[@MRW515]

I would choose a savory sandwich over cake to go with my coffee 👍

[@24sumo]

If you need any suspended ceiling tiles I’m your man. Lowest price you will find and more importantly. White coloured lol

[@flabbybum9562]

I would hesitate before taking it on James. It looked quiet as an area. Maybe scope it out to see if it picks up at different times? You could have a great little eatery, but if the traffic isn't there, you're sailing against the wind.

[@seculartalk9567]

Take it from me mate , even with great walking footfall don’t take it. If a costa franchise can’t make it work it will be hard

[@FigaroHey]

Costa made it work for 11 years. What changed? Pandemic? Fewer commuters in and out of the station, because working from home? Franchise owner got sick or retired? Eleven years is a long time for that location to work as a coffee shop. He needs to contact the previous tenant and ask him why he got out. Could have died of covid or had a family tragedy. Might be he got a chance for an even better location. All kinds of reasons that have NOTHING to do with that location could be behind it. People commenting here are not thinking. Yes, coffee next to the train station or next to a zebra crossing or a local bus stop would be better. But if that's the only place for commuters to get a coffee when they get off the train to walk to work or get on the train to go to work, then probably the shift to working from home during the pandemic was a factor and that could change. If there's NOWHERE else for commuters to get a coffee to sip on the train or to take to the office, and the station still gets loads of commuters, they will cross the street and get a coffee. Stand outside the station at rush hour and see how many people come out that exit. Ask them where in the area you can get a takeaway coffee. Ask station employees if the station is quieter since the pandemic. Ask businesses nearby if walk-in business fell off during the pandemic. If you don't ask the right questions, you don't get helpful answers.

[@CommissionerLofi]

Dang you'll have so many rules in the UK that slow business down.

[@DH-zp7bc]

I like how you rinsed those agents. Property management is usually their sole job, but they are always hesitant and never have any figures to hand. Jokers. Why would you paint the interior of a cafe black? How morbid can you get. I agree, I think music ruins it. I get sick of this in these budget gyms.

[@matty506]

Really enjoyed this episode, very informative.

[@xxNeg]

You said this is one of the worst businesses to get into, and you’ve done right that?!? 😂

[@thomasgibbons1198]

I think rebranding to Rossi and pushing the coffee would be good. I’m a massive coffee lover and haven’t been into the Southend store yet. Will need to give it a try after see this!

[@CarlHancock]

Is this a chain of coffee shops? Seems more like a chain of ice cream/gelato/milkshakes/desert shops. Your video positions it as a coffee shop but the actual menu of the place says the opposite. A good coffee shop is 2) Going to have good... coffee. 2) A variety of ways of making that coffee... espresso, pour over, etc. and 3) Pastries, croissants and time of day specific bites to eat (breakfast sandwiches, lunch sandwiches), etc. Taking a look at the menu for Cookies and Cones it looks like coffee is a complete afterthought and it's all about ice cream, milkshakes, sundaes, waffles, etc. Don't you already own an ice cream parlor? If you want a successful chain of coffee shops... maybe start with actually making them coffee shops. Somewhere focused on ice cream and deserts and oh yea... some coffee... isn't where people who actually want coffee and pastries or coffee and a breakfast croissant or a lunch croissant would go. I would NEVER see a shop called "Cookes and Cones" while checking Apple or Google Maps for a place to grab a coffee and think to myself "Thats where I can grab some good coffee". All this begs the question... if it's going to stay so ice cream focused why aren't you leveraging the Rossi name? And if it's going to become a legitimate chain of "coffee shops" maybe rebrand completely.

[@JayTG123]

Another great video James ! Gut instinct kicked in as soon as you were stood outside the train station looking over at the old Costa… big no no. Too much traffic, not enough footfall.

[@FigaroHey]

You were standing, not you were stood. Bad grammar marks you down as a probable failure.

[@danielwillow1979]

You need someone walking around collecting rubbish in the farm. Behind you was a water bottle on the floor and some rubbish. It may have only been there a bit but someone just doing the rounds makes a difference. I wouldn’t go after that shop. Looked quiet but might have been the wrong time of day. I used to count footfall for Sayers Bakers when I was in uni. 👍

[@FigaroHey]

Floors are manmade and inside buildings. The ground is outside and part of nature. Why can't the English learn to speak?

[@Shauntipson]

Question the sites in Primark are they long term agreements. What if they decided to end the contract early.

[@Mansmatters]

Excellent video. Business strategy made simple.

[@topgazza]

Impressive approach I can see why you’re a success One plead is to NOT PLAY MUSIC. It’s my pet hate. Nobody listens and it’s often too loud and irritating. Create a light, comfortable atmosphere with decorations and quality product and I’d be in every day But in terms of that ex Costa shop then for me it’s a no. The franchise closed for a reason and I’d wager, if I was a betting man, that it was a lack of trade

[@davewordsworth1251]

What with all the WEIRD face expressions? Just talk normal! Weird. Just weird.

[@nickjerrat]

This was great content, please keep the walk and talk and site visits coming

[@yizchaklazarus8637]

Hi James i own a wholesale company for food and drink is there some where I can send a price list to

[@carlosr192]

I learn a lot here...BUT the basics can fix any business. The basic is: 1 Big Brand...is expensive because it work. 2 More volume of sales...internet, marketing, partnerships etc. 3 Quality and good prices...it works because is difficult and the costumers know that. 4 Never sales in 0 profit. 5 Big places is a good...not too big. Not too luxury. 6 The next big thing...is good for a already big business man. Don't put all' in.

[@face2much]

closing at 6 as an ice cream shop? parents take kids for ice cream BEFORE dinner in the UK? Serious question I'm from the US

[@IverKnackerov]

It’s a concession …a store within a store. If main shop shuts, they have to

[@face2much]

@@IverKnackerov O ok that makes sense then.

[@mathewlisett]

as a consumer, the way its been designed, ie the black and white is awful, its not welcoming, it tells me the product and service is bland. which then leads ironically to the fact theres no sales, no food, no variation, and you have a drinks display thats shoved into the corner of a area thats BLACK AND WHITE, yep lets get some attention on something we need to sell by making sure people will literally not spot it, and what makes it worse is that the on the top it says COOKIES AND CONES, yet all you are displaying are some drinks, and most of it is bottled water., cans and frankly basic shit anybody could get anywhere else. when that lady said "FOOD", instead of reacting like you did, what you could and should have said is something like " and what food were you after, and what food could or should we be doing ?.

[@sarahb8606]

Matt was a classic example of growing too big too quickly! He should have just concentrated on one or 2 shops and built his core foundation instead he completely got carried away with expansion and getting ahead of the rest! Quite a sad story really as the products are actually good!!

[@waywardmedia4491]

I personally wouldn’t be renting that particular shop, not enough footfall, especially considering it’s in London, I think you have a good thing going on with the Primark locations once the ATV rate is increased, and would try get into a few more stores, let them do the hard work getting the people into the stores, and you just provide the refreshments. Definitely get rid of the black, I don’t think pastries look too trendy, people want something a bit different.

[@SavvyMoneyShow]

I would put the money towards an app and deliver the food/ cakes and coffee to your loyal customers have a reward scheme that gives you data which is new gold and possibly use just eat and deliveroo you have a good base cake business problem is customers maybe do a referral bonus on the reward scheme

[@steveharman8907]

Not getting a vote from me James...too quiet on footfall...see you in WEstcliff soon....brilliant to learn from you sir.

[@robbit2]

I was impressed how u stopped video to explain legal jargon. Im hooked now what else i can learn from you😅🎉

[@richardhaigh3381]

The agent should have just given you the guys. It amazes me how they never even know the basics such as the rateable value, electric connection size & broadband speeds! It wouldn't take much for them to spend 5 minutes to really try and properly sell the property to a serious prospective tenant! This is why your always better off by putting your own businesses in your own property.

[@randykubick]

no - vpd (vehicles per day) and fpd (feet per day) is decreasing because of work at home and home delivery services. pull gov appraisals and real estate comps then make an informed offer. Commercial real estate values are going to drop by half over the next ten years before flattening out. Play the radius math game because the magnitude drop will be greater the further the radius out from natural foot traffic - like bus stations, sporting events, factories, etc., math never lies - in real estate it's never about quality - only location.

[@coderider3022]

Primark, they want to fill a basket for £10 ! They won’t be buying expensive things in the shop, way to premium for a budget shop. Greggs would do well there but not this.

[@RM12378]

Stay away from the Costa shop. There's not enough footfall, and you can't park anywhere in London. It's directly opposite the train station. Costa knew it wasn't profitable and left for that reason. Costa is a multi national organisation, and they won't jump ship for no reason.

[@chuckmaddison2924]

Years ago, I worked for a company and they changed the name. The original name gave customers the impression we only did one thing. What really made the company take off was when we franchised.

[@Professional_Youtube_Commenter]

9:30 she heard you fine, she just repeated to question to give herself time to come up with an eexcuse.. the reason is the property wasn't profitable. too much rent and rates - no customers.

[@mjpm2409]

I wouldn't take that on. Marginal. Not enough footfall for a business that relies so much on impulse trade.

[@elelegidosf9707]

That black colour scheme looks very uninviting - going in there would feel like stepping into a dark cave!

[@christianhartley5228]

Typical agent..doesnt know the rates etc, why wouldnt you go to the meeting knowing that and try and encourage an offer

[@FredSimpson]

as to the shop you showed the rent is to much for what it is and you would have a hard time covering that alone with out setup costs running cost and wages . Car dont buy anything and there was no parking on the road and as ppointed out not footfall at all.

[@coderider3022]

Nope, avoid. His gut is right that’s a loss maker and at 40k, bit expensive.

[@VincentRE79]

I would not take the risk on that shop, if Costa can't make it work you will struggle.

[@db1019]

Is Primark the right store to have a nice coffee hub in? Traditionally Primark attracts a people who want to spend a little, they look for t-shirts for £3 so would they really be the target audience for £4 coffees and £4 cakes? You are the expert but the Primark struck me as a strange choice

[@williebobs3830]

There's a coffee shop in a Primark In Manchester. Right at the back of the store. It's permanantly busy.

[@gibbson130]

Exactly what I was thinking. I don't think your average Primark shopper is into £4 coffees. Still worth having a coffee machine though and in some areas Primark is literally the only reason why some people go into a shopping area so it's an excellent location. The original cookies and cones idea is still good I reckon just probably needs to be ran correctly and get more Greggs type products in. Actually aren't there Greggs already in some Primarks? Get some cheap pastries in and you're laughing.

[@FigaroHey]

​@@gibbson130Needs to be run, not needs to be ran. Why can't the English learn to speak English?

[@londonEnglishVideos]

Possibly the more upmarket retail stores either don't want distractions, or they run their own cafe operation eg M&S or Sainsburys. Could there be a shoe/trainer shop that would benefit from a coffee hub?

[@MeiinUK]

@@williebobs3830: Do you know how big the Primark in Manchester really is ? It has been there for years, and one of the largest in the North. I remember this one, as well as the large one in London. So yes... a Primark "ought" to be profitable. But as with anything, logic and theories.. and on paper sounds great.. it is the tiny details.. and the execution that matters the most, don't you think ? And to be frank.. under this current climate.. if people don't stay or hold on tight... Then they are just as destructive to the actual market themselves than anything, in all honesty. And I mean.. how many people are there in the UK any way ??? How many of us, have not worked in these kind of sectors at one point in our life time ??? Whether it is when we were students or when we were working or inbetween jobs etc... A lot of people keep saying that they are "investors" but frankly, they are just "robbing Jane to pay for Tim".. kind of scenario. And when you see wealthy individuals who rather build a new house, out of these businesses... Then... you kind of know that, "this is the end of the game". And the fact that these landlords refuses to budge on the rates... Says a lot, don't you think ? Everybody is holding on for that "big fish"... Well... When people are dying and leaving.. and working from home. It is the end of that tea dance. Nothing to it really.

[@paulfri1569]

Invest in Australia mate 🤠 its the future and we have endless opportunities here..

[@richardwomersley9761]

What app do you use to track those KPI's so well?

[@tarmaralyndsey]

No, don't take on that old Costa property! The street looked dead, even in the sunshine!

[@Quotenations]

I wouldn’t take that shop on but I’m not a successful businessman lol

[@jordengrant8099]

😂😂

[@mrpaul5726]

Pass on the shop, to little footfall.

[@MegaCityPatrol]

I do have to ask - *are you dyslexic?* Because I see spelling mistakes in your videos like "boarder product range" "whoelsale" No criticism just want to know (and credit to you if you have it and are very successful)

[@JamesSinclairEntrepreneur]

Hi No, I’m not but I’m no Shakespeare either, I don’t edit the videos, my team does , we put so much out that every now and then we miss spell things. We will try and get better at that for you.

[@Boostly]

I love these videos

[@RichardArblaster]

13:48 as you said when you were standing outside of the station, not enough footfall and possibly the franschisee saw a decline over the years and thought it wasn't worth renewing the lease. Also the landlord could've hiked up the rent.

[@mohammedpatel3537]

Not enough passing trade, is there no space inside the train station.

[@hollywoodactress]

What what I learnt from your business videos. I would say don’t take on that shop. Footfall looks low, too far away from where you ideally want to be located. Lease only too, see if you can buy a shop instead. Focus on cookies and cones first and keep looking for that shop and location. Btw it would be good to hear and see rough cost of rent in and around Covent Garden and how many customer that would translate to be profitable. I expect buying in and close to convent garden is non existent as it is a prime location.

[@ruk2023--]

If a brand as well known as Costa can't attract enough people in then I wouldn't touch it with a barge pole. It has been a coffee shop too long.

[@MeiinUK]

A lot of people in the UK are doing ecommerce for food now... so that is why they won't get the turnovers in at all... And even when you shouldn't actually have that at all. People are still doing it.

[@philbridalfactoryoutlet6513]

Costa moving out says it all!!

[@londonman8688]

covent garden store to make the rossi name national

[@MeiinUK]

I like Italian Ice Creams.... and I love Italian food. I think that 1) you need to focus on keeping the original name. Dump the bakery part. Just call it Rossi's. Also.. I would definitely have a look at how an actual Italian cafe or Italian ice cream parlour works out. I think you will find that they are really nice.. and the flavours are so different as well ? I would also consider holding onto their gelato factory part. Cos frankly, there is a need for this in the UK, still. Light airy ice cream does sell. Again at the end of the day it is all down to execution and price point as well. Since we're supposed to be in a recession.. then surely, something to bridge the gap is a must here? Would also consider selling 1 litre tubs or 5 litre tubs towards actual social enterprises too. Or to even the food banks. And let the labels remain on it. People aren't behaving like they used to... and there is nothing to say that you shouldn't reraise back up that spending powers and to find the people too. And I also don't believe in actually that we don't have the spending powers. Breaking even.. or holding on to break even.. to uplift.. even a small gap.. is kind of what is necessary or needed mostly.

[@spacemanwho]

I got caught out on the dilapidation clause when I opened my first office after using a serviced office for a year. Man that clause really screws you over. After spending insane amount of money improving the building...

[@L3Harris]

The strategy of actually going into the shops and asking the people there why it's not performing well is mind-blowingly overlooked by most businesses. Great move. Amazing how you instantly get right down to the crux of the issues if you just ask the people that ought to be familiar with them?? 😂 Others need to learn here!

[@andy_xtr3861]

Look at the customers who shop in Primark, they're shopping there for a reason, probably dont have much money, and could buy a t-shirt for the price of a coffee. Needs to be reasonably priced to attract people.

[@lachlanmcneill]

Great insight into real business. I think you've revitalized my interest in the cut and thrust. Seriously, appreciate your detail, table chat format and honesty. Like others, my spidey sense is a definite no for the Costa site. Narrow footpaths also tend to make people want to walk past quickly.

[@endi4654]

I personally would do a market research to see if people are spending in this economic climate. If the popular cafes are getting half the patrons there used to be, clearly it's a red flag. Problem with cafe, it's highly reliant on footfall traffic. Platform for food delivery apps don't fare well for cafe. Novelty of cafe is to sit down and enjoy the ambience

[@flytronica]

Feels like you’re someone who follows their gut, and if your gut is making you question it then I’d avoid. The lack of footfall there would definitely be a worry.

[@sarahb8606]

Came here to watch this to see what your answer was about the closed down bingo hall on Canvey….🤦🏼‍♀️🤦🏼‍♀️

[@steveharman8907]

Great changes to come James..will be in Rossi westcliff at the weekend...brand loyalty is we have not ever eaten in any other place along that front.!

[@duncanikiara9089]

Stategic site is the most important part of business, if the london street is not busy, you cannot change the flow.. coffee 101☕ great infos✔️

[@MrJeffHead]

Must be due a 12 month update soon?

[@andybrown7575]

I'd go back when the school holidays have finished, is there schools nearby? Maybe the footfall would look better when kids are back at school

[@darrencampbell638]

Really enjoyed this one. Thank you for taking the time to make it. Very insightful. I wouldn't buy that costa spot.

[@barriedear5990]

Great how you dictate terms to landlords, and just ask what they want, ie the rent paid. Dilapidations is the biggest con going. Stick it to them!

[@christodd7089]

Love the videos. Keep them coming please! Wouldn't average spend be revenue divided by transactions?

[@Holdeenio]

I've been waiting for this video, thanks for sharing James. I recall seeing a video with Matt some time ago and have visited their Chelmsford store before - a great location.

[@john-robinson-content-creator]

Videos are getting better James. BTW, did I hear you say you print your own signs? Agree, as does everyone else it seems, that there's insufficient footfall around that shop. Given the Costa franchise was there for 11 years something has changed, maybe post Covid working from home?

[@hellalmiah728]

We need a follow up!

[@Neddie2k]

Street is too quiet as you mentioned.

[@chris6796]

I work in an office near Kensal Rise and use that tube station when I arrive to work - No, don't take the lease, that area is very quiet.

[@EmmaWharrie]

Absolutely love cookies and cones and glad to here you have taken this on! Would you be incorporating some of the flavours and sorbets into the Rossi brand as would hate to loose some of the fantastic flavours and cakes! our local is Wickford C&C and always super busy especially with services like deliveroo

[@JamesSinclairEntrepreneur]

Yep. It’s already fully integrated. All cookies baked and ice cream flavours have been put into Rossi range now.

[@WintuhLiving]

Not that it’s the point of the video but how can the agent not know the answer to the most basic of questions such as rateable value etc!

[@YoYoZamolo]

Could you see a business need for cardboard boxes, like packaging for products that fit exactly the size of the product so no fillers needed and not getting charged extra in postage for using boxes bigger than needed?

[@zenzo23travel52]

Costa leaving is a red flag 🚩

[@N0Nam3game]

The manager really passionate and cares about the business. Well done what does he have left over after working for 160 hours a month😂 £100/£300 a month. Why don’t you help him but you won’t cos he’s working for you to help bring in more money for you greedy 😂

[@philippedelemarle3076]

Are you not running after several bunnies in the same time?. It s a grear idea to invest in a coffe shp chain, but the investment is huge .

[@drb1652]

seems way too quiet to invest in.

[@paulfri1569]

Modern day Rockerfeller 🪙

[@londonman8688]

that real estate agent was useless