I Got to Interview the Marketing VP of Mercari

[@macosta2726]

I 💯 agree that the minimum 10% off for each offer does not work! People want 20 to 30 percent off but if we send that the first time we can’t send it again. I absolutely hate this about Mercari

[@heatherhull1009]

Wow, what an opportunity, thanks for doing this!! Thanks for addressing the 'offers' limitations. If they ever want more specifics, would be happy to send a few ideas for expanding the categories, brands, some sizing options, & maybe some flexibility to write in color & other options if what's offered isn't in the menu. Appreciate that this happened and You were the one!

[@ltac8194]

Thank you for this interview. Those were really good questions that he masterfully circumvented. Hopefully he can answer some of those questions moving forward.

[@NightOwlinNewOrleans]

WOW! His way of not answering anything explains a lot about Mercari. You were on point as always and asked great questions but he was masterful at dodging and word salad non answers.

[@dana44ism]

Like a Dem. I left when they made the change. Also, I always had a hard time signing in to their server...

[@NightOwlinNewOrleans]

@@dana44ism “like a dem” is a ridiculously shallow generalization that encompasses over 1/2 of Americans. Independent thought is important concept. Try it.

[@beckyparkco]

@@NightOwlinNewOrleans I appreciate you saying I asked great questions. I always assume I’m going to suck when I am the interviewer lol. I do think I asked some questions that he probably just couldn’t answer directly, but I definitely get what you’re saying.

[@elissawhorton9947]

​@dana44ism I'm sure you'd prefer him to just tell you to stay in the kitchen and have babies? To tell you (and everyone listening) that anything you've achieved in life is because of how much time you spent on your knees?

[@daniellelee4618]

@@beckyparkco you did a great job

[@runnerc2911]

He did dance around the answers, but hey, I fully appreciate that he put himself out there as the "face" of Mercari (a real live human being!), which is more than I can say for Poshmark. I've not had to deal with Mercari's customer service yet - knock wood - but it CANNOT be worse than Posh. Thanks for being a great interviewer!

[@Dawnrohde1014]

After watching this I’m going to give Mercari another chance! Thanks for sharing this with all of us! ❤

[@Meekavintage]

appreciate you becky & him actually being a live person talking about mercari even though seems like he avoided the questions ,maybe in the future he will be a lil more forthcoming.i havent done much with mercari i do ebay i think they finally got it down.but it took a lot of years.hopefully mercari keeps listening

[@ljmonelli445]

Bra sizes very limited. I can’t list bikini tops or certain size bras due to the lack of options. Add “multicolor”

[@JBLoveisLove]

Yes, I Hope They Do Add Multicolor!!!

[@Lebron23to6]

They charge to withdraw $$$. That wasn’t the case in the past. So there is sellers’ charge in a way.

[@jadajohnson5733]

Honestly, personally I'd rather have a seller's fee vs paying to withdraw my money every time

[@beckyparkco]

I can see your point of view. I know some people feel very nervous about leaving their money in Mercari, but that's what I personally do - I just leave it alone until I have a lot of money in there.

[@beckyparkco]

@@jadajohnson5733 interesting! I pull my money out a lot less frequently, which is why I love the $0 sellers fees and paying $2 every once in awhile.

[@pnw-coast]

@@beckyparkco Yeah, the $2 fee isn't so bad if it's not withdrawn after every sale. If a seller waits until 5 sales, then that's 40-cents per sale. If a seller waits until 10 sales, then that's 20-cents per sale.

[@sophiayang1712]

This is very informative. I found it very helpful. Thank you!!

[@jennkattz]

I have always been pro Mercari. It was the first and only platform I sold on for the first 2-3 months when I started reselling. However, I am halfway through and this is painful to watch. It’s easy to say “sure I’m open to answer any of your questions” when you then proceed to deflect, go on tangents etc. For example, you straight up asked how, as sellers, we can increase sales on Mercari. He had a fantastic opportunity to say “We value daily listing, 80% of our sales are priced under $25, our buyers value free shipping”…anything! Instead he rambled on for 4 minutes about watching Becky’s videos (great advice but a strange reply), pricing, inventory and descriptions without any information on what Mercari values in those items. His tangent about selling his Kindle, while a relatable side story, did not in any way help me have a better understanding of how to increase sales on Mercari.

[@theskithouse5172]

Thank you Becky for ATTEMPTING to get questions answered & more info about WHAT THE HECK is up with Mercari. Sorry to say, that interview was pointless. August was my lowest selling month since I started selling on Mercari in 2020. And I'm talking PATHETICALLY low. I crosslist everything over there, and CRICKETS. Thank God for Poshmark (even tho Posh has slowed down immensely since lives) and Ebay. Regardless, I REALLY appreciate you Becky, and what you are doing for the reselling community. :-) -- La Rue

[@peddlinpatricks]

It's crickets for me too since the change. I was doing great when I started selling there in December. I was selling stuff that sat on eBay and Posh. Now nothing. I literally have $7 sitting there waiting for another sale so I don't end up with $5. Lol

[@peddlinpatricks]

Congratulations Becky on a huge interview. Thank you for covering some things that I was thinking too. I can't stand that I can't send the same offer to each person as a new liker shows up. It makes me delay until I have more than one like. Which essentially could cost a sale. Since the changes I haven't sold hardly anything no matter how much I discount. The biggest question I get is can I lower the shipping. I can't because I weigh everything as I list. Also, the unisex request was great! Thanks for all the great info. I am not done watching yet.

[@sabrinadean7960]

Thanks to both of you, this was awesome, Becky look at you, well alright now!!!!

[@beckyparkco]

I'm glad you found it helpful!

[@lizr9765]

Omg thank so much for bringing up that lack of communication I had an issue and I felt like deleting the app bcz of it. They didn’t side with me when I had so much proof and the buyer even admitted of her ill intentions to what she did in the thread tysm really hope they do something about it.

[@LawonneWatson-k1g]

Thank you for this Becky! Mercari was my first selling platform. I started selling on the platform in 2016.

[@lizr9765]

Congrats Becky thank you for bringing this information to us, wish I caught the live

[@beckyparkco]

Well, I'm glad you got to watch it here!

[@StepheniewithanE]

I haven’t been a fan since I had an issue and the communication was terrible and the eventual resolution only benefited Mercari. I feel like this confirmed those feelings. Did he actually answer a question directly without making the question disappear?

[@Kitty.CastleStore]

He's giving strong politician vibes, lol.

[@StepheniewithanE]

@@Kitty.CastleStore I also noticed he kept recommending that the seller should create trust but did not really address how they will create a trustworthy platform for us to be confident in. It’s not just about the reseller. I have noticed the buyer fees are almost equal to the item being purchased. That’s a turn off to me. If we don’t have buyers there won’t be a need for resellers. There has to be a balance. I would personally rather pay/split fees to have more consistent profits and have everyone win. I’m not trusting that is evident enough to put our valuable time and inventory into a platform that isn’t working for us. And if it’s not working for all of us…we are just working for them. It takes the same amount of time to list an item that profits $5 as it does a $30 item on most every platform so why spend time on a platform that isn’t at minimum working to gain our trust by providing better customer service to the people who are making them money. Great customer service is essential to growth and success. This should have given us more assurance. I’m not sure it hit that target. However, I am very thankful for this content and super kudos to Becky for being so politely candid in asking such important questions and handling the blah blah responses with such patience and grace. She is top notch for sure.

[@reneef3222]

Yeah he did a lot of talking around in a nice way he is likeable don't get me wrong but what did I really actually learn from this😅

[@NightOwlinNewOrleans]

That, he did not. I see why Mercari is dying.

[@NightOwlinNewOrleans]

@@Kitty.CastleStoreI thought so too. LOL

[@Kitty.CastleStore]

Thank you for this, I literally stopped selling on Mercari for years due to the poor customer service. I only started again once they went fee free, also I still will NEVER list anything worth a lot of money on there, due to the lack of service. Ohh and I've also had my account suspended by cs due to my name being inappropriate, (my Mercari account is literally the same as my YT) I honestly believe that happened because I was EXTREAMLY frustrated with the poo customer service. I kept asking to speak with a person and I continually received robo responses.

[@Kim-cq5gk]

Please say they won't do Live on Mercari. Reserve something for those of us that don't want to do Live 😅

[@burktra]

Hmmm… I really wanted a good, solid answer about what we could do to increase our sales, because mine are ALWAYS minimal on Mercari. I don’t feel like we got that, which is a bummer. We know how to price and write a description… obviously. What can we do outside the box to increase our sales on this platform?

[@la6136]

You have to use smart pricing and you have to constantly relist. When I don't do those two things I notice my sales fall off a cliff on Mercari

[@grabzndealz8213]

I wish Mercari will allow for longer descriptions of items

[@peggys696]

Great job, Becky! Well done. His last answer about vintage and items from Japan?? I just want to sell the nice clothes my family no longer wears.

[@BelleResells]

Ive always liked mercari never understood the bad rep it got amongst ebay sellers, and imo i like the interface more than poshmark and depop. I was selling books before there was an official category for it 😅 i thought this was a very good interview it was nice to feel like they care about sellers

[@jadajohnson5733]

I really do hope they open international shipping. I don't sell on ebay anymore and miss shipping around the world.

[@beckyparkco]

That would be pretty cool.

[@reneef3222]

I can't tell you how much time I've spent relisting because I'm a new seller so I'm hitting everybody with a like with a offer. Two or three offers in and the listing is spent I do wonder if we're all missing out because as soon as the window for the second offer is over I have to delete it and relist😅

[@mayakoyama9130]

Yeah when I used to sell on mercari, I used to use a program like Flyp to bulk delist/relist around 20 items per day. So I didn't have to just keep offering lower.

[@KatieW228]

Thanks to doing this video, Becky. I'd love to know if/when Mercari ever plans on allowing more than 1 lb for USPS ground advantage shipping. I'm quite sure we're losing sales because people don't want to pay Priority shipping.

[@uhohmomo7685]

Congratulations

[@monicapwilson]

He never answered her question about why people’s accounts have disappeared.

[@hausofdezi]

If Mercari is checking up on these comments at all, I’d like to suggest moving over 1lb priority shipping to ground advantage. The $13+ shipping is definitely a pain point for buyers for heavier items.

[@mariah660]

My Mercari sales have been so much better since they got rid of seller fees

[@uhohmomo7685]

Wait. What???? Do tell !

[@kristahamann6671]

My sales took a dip for a few months but now they are back at their original level before the change in fee structure! So I'm making the same amount of sales but making more money off them. Took a bit though

[@beckyparkco]

nice!

[@beckyparkco]

@@kristahamann6671 good to know!!! Mine are pretty much the same as well.

[@taraquo]

Did you change your process any for this result? ​@@kristahamann6671

[@AnyaLevine]

If Poshmark change fees to 10-15% by ranking sellers (more you list and sell less fees you pay) they will be platform # 1 for resale market!

[@pnw-coast]

One piece of feedback that I didn't see already mentioned would be a request to allow more than 12 photos. People complaining about him not giving direct answers for "how to increase sales" don't seem to understand the reality. Mercari can't force buyers to buy. They can't guarantee increased sales no matter what sellers do. If he said "offer free shipping" or "keep your price under $20" then some sellers would do that and then complain if their sales don't increase. They'll say that they did what Mercari said to do and didn't get more sales, so Mercari owes them or some such nonsense. They'd probably say "there should be a class action lawsuit." The reality is that the only way to increase sales is to offer things that buyers are looking for, with good photos and info, at a price point that appeals to buyers. No platform can guarantee sales. There are both internal and external factors at play in reselling.

[@VoidedMirror]

Please give us a bulk offer to likers option! 😩

[@aim7287]

It would be nice to get updates on likes when closer to when they are made. I get notifications on my cell like 3 hrs later. I can't make the offer on the site but only on cell phone. I don't know about others but I can't use the messages on the website. I am told to go to the app

[@ladivafashion]

I used to be a fan, but about a month ago a scam buyer opened a case for a set of 3 votive candles I sold her. She said that one of the candles had no odor, which was not true. She rambled on in the messaging with untrue nonsense about the candles, trying to build a case. She knew there was no way for me to disprove the case. Mercari approved the return. Then when I got the candles back, she had damaged one of the them (maybe this was a switcharoo, these are popular, expensive candles sold on Amazon). I let Mercari know, and for the 2nd time they sided with the buyer. They literally told me that I sent the candle to her damaged. I took down all of my 400+ listings, I was so P.O.'d. I'm not sure I'm ever going to list on the site again. They do not have my back.

[@beckyparkco]

@@ladivafashion oh man. I’m so sorry to hear that. It must have been so frustrating. I experienced something similar where I just felt like I wasn’t being listened to, although the case ended differently for me after a LOT of back and forth. Unfortunately, I’ve heard of this kind of stuff happening on all platforms. It’s almost like it depends on who get on the other side.

[@ladivafashion]

@@beckyparkco I rarely have issues with buyers on any of my platforms because I have been selling online for 18 years and am meticulous about my listings. I have a 5 star rating on Poshmark and 100% feedback on Ebay. If they had looked at my customer feedback on Mercari, they would have seen that it is stellar. I work hard to be the best I can be, but it seemed that Mercari did not care. Not to make this all about me, your interview with Mercari was so valuable since we don't see them on social media very often. Kudos!

[@HKim28-jz1qn]

Great questions but his answers were just a bunch of word salad. Honestly, I still have Mercari but I don’t think it’s a “vibrant” marketplace

[@samih4568]

The fact that Mercari limits peoples accounts without answers and never responds to them and keeps all their funds should be a major discussion topic. They have a whole reddit page full of angry sellers due to this and a ridiculously low BBB score.

[@loisthelibrarian]

So much jargon… he didn’t directly answer anything.

[@reneef3222]

Please please help me mercari has closed my account over 200 listings five stars I log in to do my nightly listings and they closed my account I didn't do anything I sell brand new Beauty items I'm so shocked somebody please help

[@marilyncordell4687]

This guy should be a politician. Didn’t answer any of the questions!

[@daniellelee4618]

Having been on the corporate side of reselling companies and as a reseller, these companies speak corporate jargon and have a disconnection to their actual platforms. Sadly I'm not surprised by the political correctness and dodging answers. It just feels like as usual, he's protecting his job and the company image.

[@icee1024]

7 minutes in and sooo slow is is just me?

[@HolyDiverDio928]

Charging fees to the Buyer is a negative customer experience. The platform is on life support. Laid off 1/2 their US workforce. Mercari is going to close shop in the US by the end of 2025.

[@FloridaNative59]

Useless interview, resellers don't waste the hour of your life. Politicians this is a must watch for you.