I Missed My Malaysia Airlines Flight - Chaos Day in Kuala Lumpur

[@NonstopDanVlogs]

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[@retr0gaminghub]

The Aisa country special in India and China ?

[@i86ij99]

It's the same for non-EU passports at many major European airports, especially during peak holidays. Queue up to 1 hour is not unheard of. Not saying that KLIA has nothing to improve, but you are probably too used to the privileges of an EU passport (fast immigration in Europe due to automated gates or immigration officers not asking many questions) that you become unprepared in other parts of the world.

[@oraza66]

This is a fair comment..speaking of which KLIA must seriously improve immigration speed especially KUL and SIN sector since it's if of the busiest international routes in the world!

[@Jsmylles]

You can go through the automatic gates in KLIA now with a passport from Australia, Brunei, Germany, Japan, Korea, New Zealand, Saudi Arabia, Singapore, United States and United Kingdom

[@gutch2000]

The moral of the story is to come to the airport more than 2 hours before flight. KLIA can be inefficient sometimes but in this case, the fault was your's. Malaysian Airlines is fine. I'm from Spore and always had pleasant experiences with them.

[@keangwooichoo6138]

Many situations can accumulate to unpleasant experience. It is not singular. 1. Arrive late to airport 2. Unhelpful staff at counter 3. Too many tourists (airport facilities cannot handle it)

[@ahmadrafizi]

Sorry about the ordeal you guys went through. If this was filmed anytime during the past 4 weeks then it would have been during the long Chinese New Year/school holidays period. The airport authority does remind passengers to come at least 3 hours in advance during busy periods. Happy to see you guys made it in the end

[@customersupport-v9h]

I think a good rule of thumb is get to airport 3 hours before flight for international. Unless you are at a very efficient airport like Changi

[@the.mystictraveller]

And look at the dates...whether it's school holidays, Lunar New Year etc. You should see the queues at Bangkok airport around Christmas. Makes KLIA seem trivial.

[@petek5523]

Get to airport 1.5 hours before your flight and expect Royal treatment through security? 😅 Moral of the story, don’t think your airline status will magically open gates for you 😂. #firstworldproblems

[@spinalcrackerbox]

I fly out of KUL frequently and it's a mess during peak hours. Malaysian has exactly one counter bank (H) for bag drop for all economy class passengers, then immigration seems to have a rule that there will only be 3 agents working your section (at both terminals). At busy times, you will be waiting over 30 minutes to drop your bag and then probably another 20 mins. to an hour possibly, if you're unlucky, in the Immigration line. Plus, the train to the satellite terminal is still out of order, so better arrive at least two hours before your flight.

[@Presyden]

I flew through KL yesterday, and the queues were exactly the same for me. It's a good thing I gave myself plenty of time.

[@aeroAdvocate]

Since when does it matter how long the flight takes? You should always go there at least 2 hours before. KLIA is a complete mess and the connector train is broken as well.

[@christianson2012]

I came to Malaysia end of February, landed at KLIA 1 10.45PM, took the bus to Main terminal qued at the immigration, and got out of the airport at 12AM. KLIA 1 immigration que is nuts, standing for 45min just to get stamp that is less then few minutes.

[@JoeChanTV]

The next time, similar situation happen in Malaysia: is since there were two of you, one person stay in the original position in the queue while the other move out to investigate the option, never fully trust what anyone who tell you otherwise. This way if you need to abort the plan, you still have your original standing in the queue, that way maybe you could've made it for boarding.

[@clifbradley]

Sounds like nobody there knows what they are talking about. Like going to Heathrow with a British Airways flight that gets canceled but they don't tell you. Total hassle and they send you to 3 different places and you get blank stares, no apologies and a nonchalant clerk who acts like you're the most annoying person they've dealt with that day and the flight getting canceled was somehow your fault.

[@ewanmcintosh]

My colleague and I arrived 3 hrs before our flights last month. We nearly missed boarding even with immediately joining the priority queue. The refrain of “ask the passengers in front of you if you can skip” is what I heard many times. It means that everyone ends up running. KLIA opened up massively to the Chinese market recently and nearly doubled their arrival desks. They’ve not visibly added to the departures yet. Plus their new e-visa conditions for automated gates isn’t clear.

[@k9krolY]

Dan, the lesson here isn’t ’check business class and pay extra so you can have priority immigration’ The lesson here is: get to the airport earlier so that you don’t have to worry about this. I fully understand that maybe KLIA hasn’t caught up with Changi in terms of biometric immigration for international travelers, but the onus still lies on the traveler to show up for their flight in a timely fashion, just in case things like this happen. It’s not that MAS wants you to miss your flight - in fact, MAS has been the most lenient airline I’ve experienced, and that’s also because KLIA is their hub. Honestly, just… just show up earlier in the future.

[@jonolacala1]

We arrived into KL Tuesday last week and was 2 hours in immigration line ! Only 6 desks open, arrived into Danang on Friday and it took 10 minutes!!

[@RayMak]

That is crazy long queue!!! Usually we go to airport 3 hours earlier to be very safe. Then chill in lounge, after check in

[@azrainazlan]

Hi Dan! Sorry to hear you experienced this. I’m Malaysian and know some people higher ups in immigration! I’ll be sharing this video so they’re aware of the gaps in their system and how service can be improved! At the bare minimum some compassion should be shown by immigration officers on those whose flights depart in less than 30 mins….

[@al16899]

No wonder KLIA’s ranking keep going down year after year. No thanks to the immigration people who don’t care about their terrible service.

[@keangwooichoo6138]

Thanks for such helpful assistance but it is a common issue at klia.

[@chieftanke]

Sigh.... this has been such an issues for years now, if they're not aware by now, they never will be. KLIA has deteriorated so much behind the regional peers, it is getting embarrassing

[@karlheinz8241]

I had a similar experience with Malaysia Airlines during check-in. Since I didn't feel like waiting for hours, I chose self-check-in and printed out my boarding pass. I just wanted to quickly go to the baggage drop and be done with it. Unfortunately, Malaysia Airlines also checked in passengers at the baggage drop counter, which took a very long time. Had to wait in line for an hour just for the baggage drop. Luckily I'm always a few hours early because I wanted to fly to London

[@Aircoops]

I found this so entertaining, most of the vlogging nowadays is following the same pattern, hence so cool to see a little more of these unplanned scenarios. Very refreshing

[@delta_cosmic]

6:44 that guy at the back though

[@IqbalN-y9t]

Had my flight out of KUL last february and i can confirm the immigration queue was really frustating. Got myself at the airport 2 hour before departure and still almost not make it. At the end i was still lucky enough to finally arrived at the gate on the very last minute (ofc need to take the bus to the satelite terminal too) with my shirt full of sweats!

[@NANICU]

Going through security at Singapore after getting off the plane is one of the most inane things to go through. This usually happens If you're flying from KUL or DMK on a budget airline. I'm guessing they're checking for vapes and CBD products, both of which are illegal in Singapore, but easily obtainable in those 2 countries. But for some reason, full service airlines like SQ, MH and TG are never targeted.

[@IseiNabuka]

U should have at least be at the airport 3 hours b4 or 2 hours b4. Used to work for Travel agency and airline, I usually inform customers if they can be at the airport at least 3 hours before the flight if they flying international especially during rush hours or holiday season

[@roelvillamor1471]

That is one flaw of KLIA, the immigration officers are quite rude and they are too slow. I almost missed my KLM flight from KL to Jakarta. I dashed like hell!!!!!

[@micheleandreacomaschi6250]

Living in KL I know that for international flight you HAVE to be at KLIA at least 2.5 hours before your fight! "When you know you know"!

[@Nobodyknowsmeanymore-n4f]

341kms from KL to Singapore, 4 hours door-to-door. On the bus. Slightly more environmentally friendly but would remove your opportunity to moan.

[@clarenceleekasiangscss6507]

Honestly you could have taken a luxury bus ride to Singapore with just 60 SGD. 😅

[@Coilylady]

Did you notice the story about both Batik pilots falling asleep at the same time for about 28 minutes on January 5th flight? 😬

[@Adnan71584]

My experience at KLIA wasn't great either. Had an issue with my bag. The airport staff weren't that helpful. Finally spoke to a Singapore Airlines rep, who sorted things out

[@georgegrimes499]

KUL do need to sort themselves out. It’s one of the most convoluted airports in the world. The queues for all immigration are daunting

[@transportromania]

First time ever I took a flight (2012), I arrived at the airport 2h15min before the scheduled plane departure. I had only carry-on luggage, on-line check-in and a printed boarding pass... so I directly went to the security control. It took 3 hours (to control passengers for 2 regular sized planes, so less than 400 people)... there was only one control point and as we were in February, they were asking everybody to get their boots down. Than about 30 min for passport control, another 10 min for the bus... and when I got in the plane, there were 10 people in it... already almost 2 hours after the scheduled departure. Fortunatelly, the company (WizzAir) just waited about 30 min more so everybody can get to the plane (which was fully booked). At that time, Wizz didn't sell seat reservations (except extra space seats), so everybody was sitting wherever they wanted. I thought that was standard procedure (to wait all check passengers to get to the plane), but I was just lucky.

[@melw3518]

Unfortunately this is a regular occurrence within Malaysia. They are very slow with everything, no sense of urgency at all.

[@mehulpatel178]

Your best vlog in ages 😉! Experienced the same with international to domestic connecting flight at JFK with ridiculous long security line (2 hours+) and unhelpful staff - just managed to get the flight as it was delayed. Worst experience ever! Glad you made it in the end.

[@tessa4883]

This is quite a helpful cautionary tale. Thank you.

[@keithsimpson4795]

I waited 90mins at immigration at Honolulu airport , just saying

[@kennethchongweithart7905]

I'm a Malaysian living in Kuching, and I avoid KLIA whenever I can. It's so stressful...

[@Jordan-gu3uu]

Scoot has this issue too. They did not have anyone calling out to help the miss out passengers. Literally missed the flight and didn't manage to get in the plane. I was right outside the departure gate before the plane was leaving. But the plane manage to get out the lugguage. Best budget air ever.

[@happycamper4329]

Word of warning for anyone travelling to, from or within South East Asia, including Australia. ALWAYS ARRIVE AT LEAST 4 HOURS PRIOR TO DEPARTURE. Even more important if you are travelling 2 weeks either side of, or during, the Chinese New Year.

[@wongchonyew8726]

OW gosh. Me and three of my friends experienced flight reschedule with this Batik/ Malindo. Ruin their travel plan. Connecting flights etc. even have to book extra hotel. We complained to the airline. Asking if they purposely put two days passages into one flight. Date selection was actually a scam. We complained and they way they handle it totally bad.

[@carolinelane9599]

Maybe there was something going on at that time. 1st Feb we were flying out of Singapore to Europe. We had checked in 6 hrs early after a earlier flight. We went into Chinatown like we always do for dinner. After 2hrs of trying to get a taxi we were in middle of Singapore 50 mins before boarding. We found the MRT, then had to get from T2 to T1. Get through Immigration and security. Ran all the way through Singapore Airport and got to the gate 5 mins before they closed boarding. Never been so stressed. We fly BC. In future we will stay at airport and use the lounge. Munich Airport security in T1 is slow as too. We were in BC line for nearly an hour. Most inefficent screening and checking anywhere in the world i have ever seen. Lucky we had heaps of time.

[@seangoh1206]

Hi Dan, I used to fly 3 times on MH on the SIN-KUL-SIN last year. They have this Economy Shuttle which allows Priority Check-in, Priority Boarding & Priority Baggage. It is akin to Premium Economy. Yup.

[@michaelmarmion648]

I hope you learned your lesson, a serious rookie mistake arriving 90min before an International flight. Painful to watch your nonstop whinging when it was 100% your own fault.

[@blurblobs88]

Why not take the flight from subang airport to Singapore? KLIA is a nightmare. They don't even give priority to wheelchair passengers

[@jefri4176]

Yupz,klia immigration is bad,nothing new. They probably doesnt know how to anticipate the rush when many planes landing and man more immigration booth. I waited 2 hours once when i land on weekday at 2pm.

[@AndrewEnglish-pf3nm]

Gosh...what a bad experience with Malaysia Airlines. I got a flight book with MA with just 1.25 hours transit at KL and now worrying about it and the transit flight is the last flight of the day to my destination. Should I cancel and go via Singapore?

[@_Tripsandtips101]

Business class ticket prices from Malaysia are not that expensive. I arrived at a similar time in May for a KUL-BKK flight and the queues weren't too bad, not even in the economy class lanes. I don't know what was up with that.

[@sharifahabidahsyedmuhammad4649]

I’ve never come an hour before flight time even for a 30 minute flight 😂😂 maybe that’s the asian in me 🤣🤣🤣

[@pearlhorse2652]

Did you know one of Batik Air flight the pilot and co pilot falls sleep for 30 minutes during their flight 🤦🏼‍♂️

[@liloliloll]

KLIA gives me the fear now, i nearly had a meltdown for three separate reasons there last april. top reason was the long wait between terminal shuttle ("ekpres"? i think NOT 😱) and the machine not printing my ticket, so missing a train, and the woman behind the counter being in no rush at all to help out.

[@stefanl4087]

Well, the trick in Kuala Lumpur,i f you want to got to Singapore, is to fly from SZB with Firefly to SIN or Berjaya to XSP

[@gregneil612]

Hey Dan. I’m sorry you had such a bad time at KLIA but at the end of the day, it was your responsibility to arrive at the airport allowing the normal window of time for an International flight. Regardless of the flight duration, KLIA is a busy hub which you should have been aware of.

[@tracyokuno2120]

I ❤ how you guys travel in style! Thank you for your feedback on airlines that you guys travel on. It really helps a lot 😊

[@sainnt]

The Sky interior was a 787 design, which Airbus conveniently 'borrowed' and named Airspace. That Sky interior is going to be even more amazing on the 777X.

[@Peteliao]

I missed my connection as well, now I need to wait 4 hours for the next one. Im glad this video released, made me feel better.

[@esentially_tee]

Glad your travel plans worked out..but just saying and hour and half before an international flight is cutting it close,even the US TSA recommends being at the airport 3hrs before an international flight....jus sayin🤷🏾‍♀️

[@chabiretung]

Hi Dan & Oscar! I’m sorry that you had to go through these ordeal. I have a suggestion that you guys can check out. Try to check if your passport is eligible for KLIA autogate as it may help you guys to go through the immigration checks quicker, especially during the peak period, and it can be a plus for frequent travellers. The autogate was available only for Malaysian passport, but they have since opened it for a few other nationalities too. Have an awesome day!

[@spinalcrackerbox]

Thank you for this most valuable tip.

[@tw25rw]

I flew Malindo business from BKK to MEL before COVID. It was great. Flew back in Scoot Biz which was less great. People are telling you it's your own fault, which you know already. But the way the immigration officer dumped on you is really poor.

[@ryanofficialyt4998]

Sometimes it sucks that it happens. Even sucks more that it happens in my home country. I hope it never happens again.

[@rizwanmiri7]

Same goes to me…heatrow terminal 3 wait for 3 hour lines up for immigration in dec 2022…🙄🙄🙄🙄🙄where to improveddd

[@sherrjo]

I've missed loads of flights over the years usually my fault sleeping in or reading the landing time as the take off time before tickets on the phone.

[@ChrisSmith-sd4pw]

Oh no!! Our flight crew was an our late on our last flight and we missed our connection in Dallas...then weather cancelled it the next day...and no flights the following day so 3 days in Dallas with no clothes as our checked bags got home before we did..ugh..so frustrating!!!

[@the.mystictraveller]

As someone with Oneworld Emerald status too, i come to the airport early, and have no issues because I am prepared. Stop blaming Malaysia Airlines and Malaysian Immigration for your inept experience. Point in case .. the Malaysian government can actually ban people from entering Malaysia based on what youve complained about on social media. Same thing for people going through China or North Korea. Just smile and carry on. Just saying..

[@itspaul3792]

I've also missed my flight at BKK because there was too many people and immigration toooo slowwwww 😭 but Bangkok Airways didn't make me pay when rebooking me on the next flight 😺

[@sammiebanana]

Flew with Malaysian many years ago and staff were not helpful at all, and actually rude, when I had a boarding pass issue caused by THEIR OWN STAFF. Inflight service wasn’t much better either.

[@ardentblue7493]

Try flying with any US airlines and going through any US airports.. you will see what kind of customer service you will get

[@juniorcampbell2980]

That was a rookie mistake, with 2 of you travelling 1 of you should have stayed in one line and the other go to the priority line. Then depending on which line moves ahead the other joins

[@coopa2002]

You arrived too late, I completely sympathise with immigration being so rude but it’s no one else’s fault but your own. This is why they tell you arrive at the airport 2 hours early for domestic or 3 hours international, a lot of FF make the same mistake, moral of the story, turn up on time.

[@al16899]

Their immIgration and airport service is still bad and inefficient and they are unable to anticipate or manage crowds well. Stop trying to conceal or downplay the airport/immigration authorities’ inept services.

[@aertuy123]

Love this channel. I miss this type of content from Dan. Please keep it up!!! Don't let this channel die.

[@limok6001]

KLIA immigration clearance is truly horrible on arrival and departure most of the time. Thats why KLIA is voted the worst airport in Asean recently.

[@markwen7249]

This must have been one of the very rare occasions of MH flight departing on time. I haven’t had a single MH flight being on time on ~15 MH flights in the last 18 months.

[@gregb1599]

Many airports have paid fast track, with guilded or self waking. That's an option as well for both arrival and departure.

[@Argonaut04]

I’m sorry… did y’all say WEDDING SPEECH?!? Congratulations! That’s so exciting!

[@alfchuah]

Not theirs. Their Singaporean friend was getting married.

[@FirstTravelService]

Big D, Big O - - sorry for your day from h-e-l-l, but you handled it smoothly and discovering Batik Air was a nice treat. What a nice product for the price. Hope/expect the wedding went great. You're the best.

[@soothingmusicworld2161]

Delhi Airport once took me 4+ hours. BA even emailed in advance to suggest you turn up 6 hours before departure. Never again

[@crispysoupdumpling]

As a malaysian i flew malindo aka batik air and the flight was supposed to take off at 6pm but ended up taking off at 3 am

[@oscarm.uchimasoto4885]

Great job making it to SIN! I am honestly loving these type of casual blogs!😊

[@chrismatanle]

Most importantly, did you get the food you wanted from that menu?! ❤

[@kian_zac]

Question for ya .. when was this ..? I gotta make sure I’m prepared for the long line up.

[@jackwai8930]

Compare to changi Airport, 100% different

[@chrisw3711]

There is a nickname that you revealed on the podcast with Alex (which I won't reveal 🙂) but this time the abbreviation was actually approved by (one) of the officials. But it's almost more annoying that the official who originally asked first said go to the business line and then said you should have asked the people waiting in front of you?

[@yiannis93101]

Oh…you do have travel insurance right? This would probably cover your new ticket cost

[@sharifahabidahsyedmuhammad4649]

My mom accidentally booked a flight a day after school holiday, she arrived at KLIA 4 hours before flight time. You unfortunately, arrive an hour before flight, on the day where kids are flying back from school holidays 😂 so sorry for the inconveniences

[@michaeljohndennis2231]

It’s great to see the handsome Oscar in your video ❤❤❤❤❤❤

[@michaeljohndennis2231]

All of these travel disruptions are both deliberate and by design - even when travelling by train between Manchester via Chester, Crewe and Lladnuo and Holyhead for the ferry to Dublin, I’ve encountered the same problems due to a rail strike, where I ended up being stranded in Holyhead for 2 days in October 2022, unable to return to Manchester after visiting family in Ireland - flights to and from both Manchester and Liverpool airports were either delayed and/or cancelled at the same time as well

[@ramzi3146]

You should give those Airport Surveys and tell them of your experience

[@lesleyblackburn3662]

Do you have to go through passport if you’re getting a connecting flight?

[@NonstopDanVlogs]

No, you don't have to if you are booked on the same ticket the whole way!

[@madaboutsnooker147]

before i get that course , i live in denmark, what sort of chances are there for cards and points here ?

[@NamaskarShanti]

I learned years ago to avoid KL airport because of the massive immigration lines!!

[@lawrenceakini4981]

Both take care. Fly healthy! Have an amazing weekend. Cheers.

[@SuperKayraz]

so much for malaysian hospitality . immigration dept should review their KPI

[@imjuzsayin..5017]

Immigration dept should not advise for airlines tickets. It's out of their range. But yeah, we just heard only from one side. So we don't know the real story

[@martip2736]

Malaysia Airlines... 737 MAX... 😵‍💫😵😱😱😱

[@fared___3409]

But when a minister and upper tier officers came to check the immigration counter, suddenly every counter is open and available. Every staff will magically appear and working hard. 😅😅😅

[@the.mystictraveller]

Queue what queue? Malaysians and some passport holders can go to the e-Gates. You didn't. Your problem.

[@LizS-dm5rw]

You all are tying the knot? Congratulations 🎉🎉🎉

[@HDjeff]

I’m sure that was a complete nightmare but it was a lot of fun to watch! 🤣 Incredible business class for $100 too, that was awesome.

[@fanficrocks]

For an airline not to have expedited security and immigration at their home hub airport, for those in the highest available alliance status, is a terrible move on their part. I would think that it would be a minimum in terms of service.

[@yiannis93101]

Complain? Complain about what? This happens all the time, now you’re just getting a taste of it. Start off my arriving earlier, a travel writer should know this! I thought you were stopping doing these vlogs anyway.

[@WarlockofSF]

UH OH!!! I once missed a business class flight BIA - MIA by whole day (the roots are blond)! Now I get to the airport EARLY EARLY EARLY !!!!⏰⏰⏰⏰⏰⏰⏰⏰

[@fauzanriez9472]

Thank you Malaysia Airlines for promoting us! -Batik Air