THIS IS A TYPICAL REVIEW I received approval from Jafrum to return a grossly mis-sized jacket for full refund. It has been now 3 months since I returned the jacket, but they are still saying they never received the returned jacket, even though I provided the exact ship date, and included the return slip in the returned package. If only I had taken the time to search for other reviews of this company, I would have known how dishonest their customer service and return policy is. Now I don't have the jacket, the money I spent for it, nor the additional shipping expense I incurred. I'd never buy from these crooks again. They should be shut down by authorities, but I suspect they will be out of business soon on their own as word spreads. Reason of review: Poor customer service. Monetary Loss: $80. Preferred solution: Full refund. Jafrum Cons: Every encounter.