How Do You Communicate a Disappointing Outcome?

Even though providers do their best to avoid negative outcomes, sometimes things don’t go as planned. How should providers communicate with patients and families when the outcome is not what they hoped for?
In this video, Dr. Michael Haglund, a Professor of Surgery at Duke University Medical Center, demonstrates how providers should and shouldn’t communicate a disappointing outcome, based on the work of Dr. Neil Prose. Watch two versions of the same scene, in which an actor playing the wife of a patient who had surgery to remove a brain tumor experiences the impact of a provider’s verbal and nonverbal communication.
This video was produced by Firestream Media with a grant from the Duke Graduate Medical Education Innovation Fund. For more on how the creators used this video as part of a program on physician-patient communication, read this article in the Journal of Surgical Education. www.jsurged.org/article/S1931-...

[@tuni31]

What I love about this channel is that the "wrong way" is always so believable! I've seen so many Healthcare professionals behave that way! And that sarcasm.. "usually they're temporary. But we won't know until they're not temporary that they're temporary." xD

[@Mbeepyd]

Lol it's pretty comical!

[@lynnehaglundbaker4144]

Watching my big brother be such a horrible doctor...weird! Love that he showed how not to do this, because he is the best at communicating and taking care of the patient and their families.

[@jesteranonisgamegameover2321]

Ppl like your brother are angels of God.

[@rachaelanton941]

@@jesteranonisgamegameover2321 especially now

[@marina668]

I needed to watch him be the nice doctor so I can feel better from watching the first part of it. I know it's just acting but I feel the stress this mom is feeling. haha. He did such a good job on these videos!

[@mariamrnr]

@@marina668 I swear the anxiety I got from watching the first part is insane

[@renatoclemens9554]

he is a natural actor

[@samshineonacloudyday]

5:15 - proper way to give disappointing outcome

[@belencita9526]

i’m wheezing 😂 he’s such a great actor

[@spking4149]

And been around tons of shitty doctors

[@MissouriBirds]

This is hilarious lol. "He needs to go to vacation to the Bahamas." "Yea that's likely not going happen" . "What is aspiration pneumonia?" lolll

[@wayniac917]

It's not my fault they didn't call you. What don't you understand? Lmfao!!!

[@74Spirit1]

Comfort, walk the person through the procedure is the best way to go. Explain, but the person should study what the doctor is saying too.

[@crossfitjohnathan9032]

The first part stressed me out so much😷😤😱

[@angelavitulli6994]

Me too

[@saraflint2982]

She looked like she was about ready to shoot him at 5:04. Like, "Don't you tell me to calm down!" LOL.

[@hanano2277]

2:24

[@theassening4563]

it's called "IHI" open school, you can't tell me Im not supposed to laugh at this

[@tutsiraimwanaka780]

OMG. Is this a how not to do it video.

[@RionPhotography]

Yea, that's not gonna happen... lmao

[@eagle7757]

For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life. John 3:16 KJV, Jesus Christ is the only way..

[@rtx_____]

Ok bro