iLok Universe! | Redemption/Activation Issues & How to resolve them

[@badmo100]

ilok is a scam. It's 2021 and you can't reset your own licensees. Incompetence.

[@darkh3lm3t34]

This is why there are pirates. Locked out of two computers that are long gone and have to deal with this nonsense. Jeebus....

[@trevord4243]

It's quicker buying all the stuff again, (which I won't be doing), than to fill out a support ticket for each product owned. Would be easier to just send a screenshot of iLok with the two machines on it and the message that the old installs can't be accesses error. Then ask them to move them all over! Well they were nice when I owned them... and could use them!

[@RobertSWilson]

It's easier to illegally download it. I'm so sick of being treated like a criminal when I BUY A COMPANY'S SOFTWARE!

[@bluch251]

Here I was trying to be an honest person. but now Im stuck thinking I paid for this stuff that dont work now because of your gate keeper BS. I guess its back to hacked versions.

[@sjgreaves]

The support link returns a 404 (not found). If I go to the home page there is a suppot pop up thing and I filled it in but the submit button does nothing. I did find a way to get to their support page and submitted a ticket but then when later trying to check the status it asks for a login and thyere is no obvious way to create an account. What a pile of poo! My system crashed and now Ilok thinks I am using a different computer so I need to reset them.

[@ibi_sum]

you can resolve the problem? i have the same problem...

[@sjgreaves]

@@ibi_sum It was ages ago but IIRC I contacted the vendor of the affected software who had to talk to iLok and they reset the licences and I could then re-register them - something like that. I suggest you contact the customer support for the software that uses iLok and see if they can help. Good luck!

[@stevearcher4673]

I've made 3 requests for a location reset to no avail... What gives??

[@joeschievano3912]

It's a shame. I have formatted my computer and now the Riser isn't avaiable..never more. We have to spend hours for nothing..

[@RedMartyr]

I bought the MPK-mini and the next day had my PC crash. my licenses are locked on my old instance on the PC. i find it to be overly difficult to retrieve my activation licenses. I submitted a request with Akai (wrong contact) and they just sent me an email asking me how my experience was even though i never received a reply in the first place. my keyboard has the word *professional* on it but that must be a misnomer lol

[@YTOnceAgain]

Pretty much the same here, just that the PC died two months later and I didn't get the experience email. But no answer either, and filling out the support form is a PITA, really. I have a f*cking accout. All details that are needed are there. Yeah, as you implied: Very professional.

[@Vampbloodskii]

How to I submit a ticket

[@adanvillarreal8157]

No matter what I do it says captcha not valid but no captca appears

[@ibi_sum]

SIGO ESPERANDO POR SOPORTE!!!!!

[@mynesthemindmen7]

I lost my ilok in 2015 and is 2022 and i cant still open my protools 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

[@kingnemesisgabelstapler6759]

Why would you even produce this video, it literally just says "contact support", thanks for nothing.

[@rickyentertainment9405]

I need help

[@brandonplank]

ILok is trash. On a brand new, Windows 10 pc, this software corrupted one of the boot sectors, so I had to completely wipe windows and reinstall. How can an anti-piracy software fuxx up windows boot partitions!? Trash.

[@antoniodejesus8977]

NOT A SINGLE COMMENTO THA BRINGSME ANY HOPE.

[@elivilen]

Absolut trash,! formatted my pc and cant get the license to activate