Increasing NRR (NET RETENTION RATE) for SaaS

#NetRetentionRate #customersuccess
Do you think that having a great product or service automatically guarantees a high net retention rate? That’s not how it works! It’s all about building a powerful understanding of your customers through data analytics. Do you want to know how to crush Net Retention Rate for SaaS?
In our exclusive interview with Michael Taylor, Chief Customer Officer at ClickDimensions, he shares how his team championed an incredible success story in net retention through tracking customer data. Michael discusses retention rate and why it is a critical metric to delivering value to your customers and your bottom line.
Hear Michael’s team’s success story and gain new insights into how you can improve user journeys and increase your retention rate from the man himself. Watch the full video now!
00:00 Intro
01:23 What is Net Retention Rate?
02:45 How to calculate Net Retention Rate?
03:13 Increasing NRR Accountability
05:43 Leveraging NRR for Health Scores
08:59 Customer Health and Net Retention Rate
13:29 Increase NRR with Tools & Data
19:00 NRR Improvement plans
Here are the tools Michael mentioned in the video:
Salesdirector.AI : www.salesdirec...
PowerBI : powerbi.micros...
BONUS RESOURCES:
📑 Read this blog: Achieving 100% Customer Retention
www.csmpractic...
🎥 Watch this video: The Secrets to High Net Retention Rate
• The Secret to Amazing ...
⏬ Download Infographic: Customer Health Score Industry Trends
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READY TO CRUSH YOUR NET RETENTION RATES?
Our programs are designed to help our clients win more referrals, sell more upgrades, and increase net retention rates. Whether you need gap assessment, strategy design, or strategy development, we have the right solution that matches your unique needs.
Sign up for a comprehensive Customer Success Strategy Session with one of our experts!
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
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[@fernandaprice6456]

Great content and tips, thank you for sharing!

[@CSMPractice]

Hey Fernanda, Thank you so much!