6 Tips For Improving Your Customer Service Skills | Indeed Career Tips

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Effective customer service is vital to any successful company. Active listening, empathy, and problem-solving skills are the foundation of good customer service. We’re breaking down the basics of customer service. Whether you’re a novice customer service rep or you’ve been in the field for years, you’ll be solving problems and wowing your manager in no time.
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00:00 Introduction
00:40 Customer service for beginners
01:13 Lesson 1: Practice active listening
02:50 Lesson 2: Lead with empathy
03:32 Lesson 3: Focus on problem-solving
04:29 Lesson 4: Communicate clearly
05:24 Lesson 5: Follow internal procedures
06:20 Lesson 6: Know your company’s products & services
06:50 Improving customer service skills
Want to get insight into the day in the life of a customer service rep? Check out this video: • A Day in the Life of a...
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#customerserviceskills #careercourse #Indeed

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Did you find this video helpful? Let us know in the comments below! If you enjoyed this episode and need more tips, check out our career tips playlist here!: kzbin.info/aero/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax

[@AriyikeBukola]

Yes I do find it helpful 😊 thanks for sharing. Am a receptionist in a spa and want to be more better In my career 💐

[@elainedoremus2688]

I've been in customer service for many years. I'm now older than 60! My concern is with certain words and phrases, such as "I got you", or "no problem". The elderly may not understand. You may lose these customers if you don't use basic English. In addition, English purists like me (both my parents were teachers), may not like words and phrases that are not basic English. I think people in customer service need to work on reducing non basic English. Like anything, it takes practice.

[@ameliacrisp8482]

Thank you for this advice! Do you think changing some of the words I use to match the age range of the customer (if I know roughly how old they are) may even improve my services?

[@hyacinth1997]

My call center training is next week, wish me luck!

[@user-dm8od4gq2d]

Me too😂

[@mariatrav]

Me too 😂

[@arnulfovasquez7583]

The thing about problem-solving is that it might take time to develop solutions. For any beginner, don't worry about learning every solution to a problem. Over time, you'll develop a toolbox of solutions.

[@carlostorres656]

Great video, the person that gives the talk is AMAZING!!! This is a great example of great customer service skills.

[@abikeshobajo6485]

Thank you for a well explanatory video of a good customer service. I find this very helpful as a beginner .

[@irenewest6225]

Very explanatory for beginners like me.. thanks

[@user-zo1ov5wj9x]

That's great! Thanks a lot!

[@YidanHu-zv8wz]

Great video! Love the tips on improving customer service skills. They're spot on! As a company that prides itself on delivering excellent customer service through our product, we can't agree more.

[@Empressviq]

Full of insight and easy to understand 👌 Good job 👏 👍

[@Indeed]

Glad you liked it!

[@jDelestal94]

Thanks. It was really useful and nice smile !

[@share.theworld]

Thank you Indeed this is helpful!

[@5spacesamazonialagos651]

Thanks❤

[@markphoenix7764]

first class you're a genius :)

[@yaasafowaa7408]

Well noted 😊

[@brendamartinez6955]

thanks indeed

[@Indeed]

Happy that we could help! If you need more career tips check out our playlist here: kzbin.info/aero/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax

[@waltermkhize3896]

Most companies spend fortunes on adverts that communicate messages they just not willing to deliver on. Amazaing

[@way_truth_life_of_love]

Excellent!

[@azilacap8498]

Thanks miss aira

[@DefinitelyNotAFerret]

I really have to get better at taking criticism… definitely my weak spot yet it’s nearly impossible to fix since I’m starting to feel it’s routed in trauma 😂 maybe that’s something I have to pay a psychologist for and not something an online class will fix

[@alesso_diloreto]

Fool

[@dreamcast8430]

Not cool

[@FocusBeDrifting]

Ver y informativo vídeo for litterally anyone

[@Indeed]

Glad to hear that you enjoyed it! If you want to see more career tips check out our playlist here: kzbin.info/aero/PL6qIzGkkiXFEzWqldP9rGSi6pp1VGDl-1

[@harveysp5899]

❤

[@psiverts]

This is crazy I literally work at a tile company

[@vicamaya5413]

Great video! What's the name of the presenter?

[@raytharude7670]

ughh people too hard