Inside PBX at Hillcrest Medical Center

[@iAmShenaG]

Thank you for this very insightful video. I have no PBX experience, but recently interviewed and got hired for this exact position. I do however, have over 20 years in customer service/call center support so this helped with me being chosen for this position. I start in 2 weeks and am so excited!

[@sabrinavallejo9111]

How is it so far?

[@iAmShenaG]

@@sabrinavallejo9111 I absolutely LOVE it! I score 97-100% on my monthly calls each month. I’ve been working as a PBX Operator at a level 1 trauma hospital for 4 months and it’s the best job I’ve ever had.

[@AVEXentSUCKS]

The PBX at my previous job just watched Netflix on the job while occasionally making an announcement.

[@900milesfromnormal3]

I am a PBX operator in North Charleston SC--over night shift. I don't know how many times I get callers from the outside, that launch into their symptoms. I may have to interrupt and say: "Let me transfer you to..."

[@maxdutiel]

That is a nice Nortel Meridian 1 system

[@amy4291]

Thank you for such a helpful video! I'm looking at applying for a Switchboard Operator position, and this gives me a real world look at the job.

[@JessieMHadaller]

Should do an updated video as to what it's like now..

[@mattmgeorge]

Meridian 1 is the best!

[@maxravnaas1719]

Amen

[@johnpanzer2034]

I’m a network and telecom engineer. Nortel Meridian1 was the most reliable PBX I ever worked on and administered.

[@billybassman21]

Our hospital uses Cisco Finesse and Jabber, all done from a Windows 10 Computer, makes it so much easier for our operators.

[@cblodg1]

Where I work I used to operate a switchboard just like these. About five years ago we switched to the board being on the PC. I actually miss my physical switchboard.

[@lohphat]

Dedicated equipment and switchboards are usually more efficient because there are fewer key-presses needed to complete a call.

[@compu85]

I hear an APC with an unhappy battery background :) Sounds like these ladies enjoy their work, and take it seriously.

[@MalikTariqAwan]

Meridian 1

[@mayte8018]

Any operator achievements???

[@Lismarie33]

I work in a hospital call center, too much micro-mangement for not enough pay.

[@fiziwee386]

Wow

[@x3katsu]

How much was your pay? I just got hired and it’s $18/hr, graveyard shift.

[@SwiftBrady-i3g]

Botsford Passage

[@Dom1986]

Do someone know how much they usually start them hourly pay?

[@QueenAshonti]

Dominique Applewhite on average you can start anywhere from $9 to $14. It just depend on the company you're applying to, the regional area and of course, your experience.

[@iAmShenaG]

I know I’m responding to your message years later, but I recently was offered $24 per hour based off of my previous call center experience. I start in 2 weeks.

[@BenjaminSmith-c4d]

Pearlie Stravenue

[@JohnGrant-e4b]

Ernser Loop