Inside TfL's Lost Property Office

[@TheSheepKnowThings]

That guy seemed genuinely really happy with his job and the ability to talk about it with you.

[@Londonistvids]

+TheSheepKnowThings yup, Paul was very friendly and was happy to show us around!

[@Lisa-Butcher87]

My nan was the manager for the lost property office for 34 years I went into this office a few times as a kid and loved it the stuff people lost is amazing. Also my nan was the person who named the software Sherlock

[@Lisa-Butcher87]

@Cringeyness Expressway yes their is another video on here that is a copy of one of many interviews she did including blue peter. The system Sherlock stands for something which I can't remember bit I can find out for you if you are interested as I can just ask her

[@bricksandstuff2631]

@@Lisa-Butcher87 Searched Hard Everywhere-Rescued Lost-items Over Commute Kept-safe?

[@Lisa-Butcher87]

@@bricksandstuff2631 close it's System handling electronically recorded lost objects carefully kept sorry in the delay in replying I had to ask her 😂

[@bricksandstuff2631]

@@Lisa-Butcher87 that's brilliant thanks

[@archiefarrer6983]

Got my backpack back through TFL lost property with all it's contents after i left it on a night bus Excellent service

[@benshepherd2076]

Is there somebody whose job it is to pick up the mobile phones that ring in the office?

[@rareopal]

I've heard that it can sound manic at certain times of the morning in the Lost Property office when peoples alarms all start going off!

[@mobiletransportvideo]

+midgetflynn one of the rail behind the scenes shows that was on recently (the tube, the underground....) there was a segment on the lost property and a phone had rung.

[@matthewrobertson95]

+mobiletransportvideo i remember watching that program! it was called "The Tube".

[@minionhug2622]

Thank you tfl lost property office. U made our day when u returned our lost property!

[@saraswatkin9226]

Looking at such enthusiasm of this man restores my faith in the human race.

[@Leanne-Lea]

Omg I never knew about the *#06# thing for a phone till now 🤦‍♀️ I definitely made a note of mine now so thank you

[@HenrysAdventures]

I've never had to use the TFL Lost Property Office but I've used the National Rail Lost Property offices at Marylebone and Paddington.

[@FredBloggsTheThird]

Great stuff, more videos on the behind the scenes stuff please! My personal wish would be an ongoing series of videos filmed at night at different stations following all the work that goes on... not just the obvious maintenance either but all the really unexpected stuff you'd have no idea goes on to keep everything running.

[@100SteveB]

You never used to have to pay, i lost a pair of glasses when i was a kid - late 70's. Sure enough they found their way to the lost property office and i picked them up free of charge the following week. I wonder how much they charge for items these days?

[@everytechtube7056]

When I was in year 7 I lost my games kit on the bus 2 or 3 times and each time I would go to Croydon bus station and it was there. Amazing!

[@welshsasquatch6093]

This is SO cool! I want to work at this office! Much better than my current job where I have lost.......my will to carry on living...

[@winni223]

Another interesting video :) Thanks a lot from a non-native speaker, apart from learning new facts about London, it's nice for listening experience.

[@Ed-n-Hats]

that was amazing geoff you are the best

[@K1W1fly]

Sounds like a kiwi there! (Can tell from the "Sacks and Kit")

[@JustSomeBloke1]

Oops! Typo at 3'35 where it says "the first mobile phone was was (and recovered) in 1998". Glad it's not just me who does things like that!

[@FateBoost]

Eric Lund Good spot, I was about to comment it as well.

[@Nick-fe9gv]

What you didn't talk about was that the law states ALL property must be kept for 3 months and this includes ANYTHING and EVERYTHING, there was a documentary a couple months back about it and they were saying they had to keep packets of crisps, lost receipts and even buttons!

[@mckenziejamesroywelsh8626]

Zachary Prince hi

[@archstanton8421]

Can I ask what camera you used? Great picture :)

[@Gebo39]

Seems like a great job. Would love to do something like that.

[@Katiesaysstuff]

I'd love to work there

[@lkpadventures]

i also would love too work here toooooo!!!!

[@joshuahodges4280]

same!

[@lbsiuk]

Nice job... Might do it when I am older.

[@healthbeauty7853]

Most people that lose property, don't want to pay a admin charge to get their property back, and would rather Replace it. Holding someone's personal belongings for ransom is a crime.

[@hairyairey]

It's so handy for Sherlock Holmes that this is so close to his house. Must help in solving so many crimes!

[@Vizorgz]

Where does this stuff get auctioned off to?

[@lbsiuk]

Probably eBay.

[@megasabri173]

A few months ago I lost £20 of tea, never saw it again lol

[@Nilguiri]

How do you type in *#06# if the phone is locked? It doesn't work using the "emergency dialler".

[@danwade3597]

+Nilguiri You probably can't, mainly because the emergency dialler is for, you guessed it, emergencies. Most phones will also physically have the IMEI number on the phone, I know mine has it on a sticker under where the battery is.

[@Nilguiri]

+Dan Wade (DanWadeGaming) OK, thanks.

[@erkinalp]

*#06# is not an emergency call. It is an internal query code.

[@mixbadger]

I lost my marbles years ago on the underground. I never got them back

[@mrnoodles100]

what happened to secrets of tramlink??

[@arfski]

+Geofftech Meh, they're still on rails, train snob! ;)

[@waltrr8984]

Imagine how much money they would make if they sold all that

[@JaTomJoseph]

Eventually they do! After the claim period they sell if and use the money to run the office and pay employees

[@waltrr8984]

Thanks for reply

[@CourtneyBonnick060789]

My friend is in this video. I went to TfL's Lost Property Office yesterday for a job interview.

[@JaTomJoseph]

How did it turn out? Did ya get a position?

[@CourtneyBonnick060789]

JaTomJoseph No they don't have any vacancies for me but when they do have vacancies they will ring.

[@JaTomJoseph]

Courtney Bonnick The upside to that is that didn't get rejected, just wait listed! Good on ya for giving it a shot!

[@MrGyges]

Life affirming

[@jsma9999]

Did you Lose something.

[@anhtran-on4ou]

Ilost my i phone 5 in the metro bus what can i do?

[@gjinkalla7121]

forget about it

[@erkinalp]

They should require Oyster to buy one of these, buying one lost property should break daily transfer fare limit.

[@kieranhughes4090]

I saw a box of condoms left on a train once...

[@olivermansfield8341]

Kieran Hughes is that as bad as one used one

[@benarthur3517]

Awesome

[@50ShadesofFraserGray]

2 mins 12 "Was" is repeated

[@cliveramsbotty6077]

The fuckers charge you. I learnt this because I got an unexpected note in the post from them. They had my driving licence. But I already had a driving licence, a new one sent through from the DVLA some months before, as I had to surrender my licence to my local police sation in order to have 3 points put on it. So my old licence, somehow it went from police custody and on to a bus where it got dropped on the floor, found by the driver at the end of the route, and sent to lost property.

[@runarandersen878]

clive ramsbotty : How much did they charge you for it?

[@cliveramsbotty6077]

-.About £5 I think. This was back in 2013...

[@surreytrainfilms5688]

Whoah!

[@EinkOLED]

Is there porn being played in the background?

[@edss]

wait... there's a fee to pick up lost properties? isn't that kind of a ransom?

[@Londonistvids]

+Edmond Siu "Any revenue generated from unclaimed items contributes towards the cost of running the Lost Property Office."

[@edss]

+Londonist Ltd I appreciate the fact that they're running this service at cost, but I'm questioning more of the legality of demanding payment for something TfL does not own. Someone losing their property on the tube does not automatically transfer ownership of the item to TfL, as long as the owner has turned up and made TfL aware of it's ownership. If TfL put up a sign with suggested donation I wouldn't have any problem contributing, considering they've made the effort and I would love to reward the honesty. But not returning the property to the rightful owner and demanded payment? That's by definition ransom.

[@linzherdscats]

+Edmond Siu Fair enough to charge an administration fee for handling and looking after the stuff you lost.

[@webrarian]

+Edmond Siu They're not demanding payment for something they don't own. They are charging for running the service - "We charge a fee to cover administration costs".

[@edss]

Chris Goddard Lindsey Berthoud I understand there's cost involved in running this service, but shouldn't this be considered an essential service for running the network? To me this is the same as having station assistants, or building accessible stations for less able persons. Those services equally don't make TfL money, and I wouldn't expect TfL to start charging people money for the same reason. I know I'm being very pedantic here but I just want someone to help me understand why everyone seems to think it's OK to charge people money on reclaiming lost properties.

[@georgewalsh4021]

One of them are mine

[@unstoppablefalse]

Can I get Paul's phone number? That's a lovely accent

[@davidbelgrave1971]

Us Kiwis all sound like that. :-)

[@unstoppablefalse]

Maybe I can have your number the :P

[@jonnyeaton]

Shouldn't have to pay to recover items from lost property

[@unknownguy3345]

jonnyeaton have to get payed somehow

[@sanitysoldout7871]

Shouldn't lose your shit

[@bushyconn]

{erha[s the tel service should be offered to the various railway companies who have their Operations HQ in London.