Internet Troubleshooting - Pathping Packet Loss

A few steps in figuring out networking issues. Packet loss, where is it happening and how bad? Here's how to find out.

[@BackNTheGameRetro]

This is such a gem. I’ve had this issue at my location for quite sometime, the tech and company blame everything else. Now I can see it’s not coming from anywhere in my private network it’s theirs!!! Thanks man! You’re the 🐐

[@patriotir]

Theres a tool called pingplotter that does all of the analysis for you in realtime with graphs and everything to pinpoint your network issues without having to run all these commands

[@Monkofmagnesia]

Six and a half years later and this still works and is of help.

[@LuliLulu]

you're a really good teacher and explained things well. thank you

[@richwillis8794]

Great video. Clear description with easy to follow demonstrations. Made more enjoyable by your vocal idiosyncrasies.

[@javierponce3097]

i saw this and saw no one left a comment. Thanks for the vid. It helped some..I'm having packet loss and trying to figure it out

[@dagcar7960]

Javier Ponce yo bro did u fixed it... i have samo issuses

[@gustavoalvesbrandao6057]

@xox hvh 1 day later lol

[@ozzman530]

Great video. In your example having loss on one node typically means the service provider owning that node is choosing not to respond to the ping or ICMP requests. If the loss is not persistent for the rest of the trace till the end then it's likely you are not having packet loss causing end host issues. For example 10 percent on hop 5 would need to be persistent for every hop till the end.

[@JimMcTavish]

Can't believe I've never seen pathping before. Thanks!

[@rodneypoulson1664]

So helpful! My internet provider denies any issues yet 100% packet loss every time on one piece of their hardware. Will they fix it? I doubt it.

[@shivertron]

at that point, get a different ISP!

[@MrSunglxzz]

Great Video, easy to pick up hopefully my isp will take the faulty hop server out of the routing, whenever that particular server is involved I get packet loss, when I ping that one directly it gives me four times a "Request timed out", any other server in that "hop chain" response with a ping around 10ms without any loss. Thx for your help mate.

[@MrSunglxzz]

Update: My ISP called me 1hour ago, and asked about the screenshot of the pathping route ... quite fast consindering I just contacted them about that yesterday, fingers crossed they can fix that asap.

[@dejanmarkovic7027]

MrSunglaZZ did they fix it ?

[@DrtRidr3256]

@@MrSunglxzzany update on this??

[@Afrecta]

Really good video, good info, nice quality, and good editing.

[@train4905]

Exellent sir ,thanku,steve from the uk

[@salmandhamani1]

great video, thanks for explaining so well

[@nekoanomalous2781]

thx for the video but how can i solve the problem?(the missing packs

[@azzay2647]

lol yeah, I was hoping there was a fix..

[@chocolatestarfish101]

just look for them on the interwebs, i usually find them on bing or yahoo ;)

[@iog5906]

Good video! very informative, thank you.

[@TheMasterTMTheMaster1507]

man you got be trippin when you opened up the CMD 😂 my name is Brian and I was like a hell nah what magic is this now 😂

[@Arthemesia]

jw how would you test this on lets say a video game?

[@nasrbue]

Request timed out appears each packet or two, about more than 20 % loss, Is is related to the phone line? router?

[@UnknownHenwy]

mate i get 100% loss and you have it bad

[@antorico2gaming774]

@@UnknownHenwy nigga how?

[@corradoscire5647]

Mine says request timed out

[@nishantpratap99]

Yaa that means packet loss

[@natetolbert3671]

You're ping timed out? Your post says "1 year ago" for me. What year did you send it?

[@corradoscire5647]

@@natetolbert3671 shii like 2018

[@Izdl_]

@@corradoscire5647 💀

[@dinogt8477]

same

[@ClaftsC]

You are a good explanator

[@The_peppercat]

Thank you so much! This helped a lot!

[@schellman2]

So I have a question. I ran into an issue where I would pathping on my dad's computer because he was having some issues. Well I pathping google and it didn't seem like it was leaving the network? It showed one or two ip addresses then like the third line it did "* * *" and completed. What does that mean?

[@ar1769]

Thanks man .its really helpful

[@w00xDS]

I get random lag spikes with a low ping in every game i play, Done all this and i have 0% packet loss, Any suggestions?

[@brendanlow5210]

did u watch any tutorial and it get worst cause u did something wrong?

[@oswaldojimenez5683]

Loved your explanation thank you

[@robledoangel]

Awesome explanation. Thanks amigo.

[@shawndietel]

This was so helpful time warner cable has been throwing me around like a football for the past 2 weeks now i can shove something in there face! +1 man

[@Films128]

Awesome. What's funny is TWC is exactly the reason I needed to do this in the first place.

[@jasnoorish]

Is There something we can do to fix this ? (The People who come to resolve the issue have no idea what packet loss is and They Just open speedtest.net and say that everything is fine ) :(

[@South_0f_Heaven_]

Thank you gave me a lot of info.

[@alexandreadam1957]

Awsome video btw. Helped me alot.

[@SundaySun21]

Wow! This is so interesting! You really are a great teacher, Thank you for the video. What type of field would this information be useful in?

[@luke-7553]

SundaySunRise yes!

[@natetolbert3671]

I.T., Network admin., security, development, + more...

[@artardkiza]

thanks for the vid. but when i try to pathping to www.google.com or www.youtube.com like you did, it goes from my pc(hop 0)->router(hop 1)-> and then at hop 2 i just get "***" and the test runs and computes. not sure what to make of it..

[@ipaput]

Hop 2 was just filtered packet. Packet loss is different from filtered packets.

[@Umishrestha]

can u plzz help me u are a good teacher

[@christopherpaan]

What if the address I am trying to ping just returns with "Request timed out."? If I run pathping to this address, hop 3 shows 100/100 lost/sent ... :/ Do I have to turn off firewalls/antivirus? The game runs perfectly fine most of the time.

[@tracker001]

So pathping -4 will so which "hop" is causing an issue . This can be done with -6 ??

[@DUKE-M]

Very informative video - THANKS!

[@roseamos7359]

Very helpful. Thanks a lot

[@gamerkid1934]

I still have a lot of ping but i have no packet loss, what do I do?

[@natetolbert3671]

Wasn't it still dos n Windows 95? In fact, I know it was, because that is the system we had when I was a kid. I remember typing the Windows command into dos to play Doom in winbrick. I doubt they had a terminal$ shell built in to an operating system that ran inside of terminal/shell, did they?

[@BlackoutYT]

my task manager is receiving loads of packets but my cmd says its not

[@michaelakinyomitgod4961]

thank you much, it really help!!!

[@Chrodx]

Man thanks for this.

[@GamerTNGTY]

can u just show us how to fix it?

[@schlo9358]

thx for the pathping command helped me!

[@jibronigibironi8959]

When you say call tech support, which one exactly? The Internet Service Provider or the tech support for the website you pathpinged?

[@VictorTorres-co8zf]

Internet service provider of course

[@VitalGlory]

So my problem is... when I ping my router, the time can be 32 ms, 32 ms, 32 ms, 2160 ms, 32ms..... this causes massive lag spikes in games, and makes people voices and mine cut out randomly... no idea what can cause this or how to fix it (there's no packet loss)

[@respect2urespectal]

are you using wireless connection?

[@VitalGlory]

so i found the issue. the router was updating and looking for other networks on its own without me asking it to. All i had to do was type in the CMD "netsh wlan show settings", one of the last things might say Wireless Network Connection or Wi-FI. Mine said Wi-FI so after no interface+= i put Wi-Fi. then you type this in - "netsh wlan set autoconfig enabled=no interface="Wi-Fi". basically this disabled auto configuration, and it should respond that it has been disabled.

[@Nashy___]

Dude i actually love you, spent the whole day looking at this crap only for you to have the answer.

[@connorwilkinson1225]

MY MAN. This worked for me too!

[@demyzix1770]

Vital Glory when I did this it disabled my Internet entirely. I tried to fix it for 3 hours but it kinda fixed itself about 2 minutes ago. Not sure if glitch or my amazing luck at having technology s*** on me on an hourly basis.

[@Medicat-ED]

Got a question if anyone can help Ran a path ping and it showing 100% loss on hop 2 not even making it to Google. My Internet works but I do get a lot of random disconnects. Trying to get to bottom of it as ISP says no issue is there

[@monkeyboy78692]

it says i have 0% packet loss but my xbox says it's has 100% packet loss

[@goldenfiremonkey96]

really good informative video . tnx for sharing

[@noorarafid27]

what is instruction i can use it to send 300 packet .i use 2 pc one as servier and one as client

[@roymoch8559]

i have 4/100= 4% packet loss. how do i fix

[@oranda1603]

Awesome. Thank you.

[@mustafarashad7353]

How do you change your Packet loss value if you have 100 percent loss?

[@gucky4717]

100% is usually normal, some ips don't respond to your packets

[@captainspaulding7612]

100% packet loss you won't be able to connect to the internet then it your isp blocking icmp replay on their ip

[@carlolcesky9507]

normalne

[@Ironexxxxxx]

Thank you for the video! I have one question though, when i test the packet loss for google it tells me i have 100% loss. How is that possible? i've tried it multiple times and it keeps showing that, but google works fine for me.

[@temporaldeicide9558]

Thank you so much dude.

[@VerzatileDev]

OMG im also Brian i was like wtf :D

[@ka1zenn]

Thanks! I've found out the ms to my router is 200 max and average is 50ms minimum is 1ms. No wonder it was so slow

[@nikng355]

what is the use of pathping different from ping??

[@bobsander4739]

great instruction thank you

[@brendanlow5210]

i did something in my internet , i just watch tutorial and now i just did wrong ,my problem right now is high packet loss i dont know what to do can u help me ,pelase respond

[@iamhuffman]

good clear tutorial ty sir

[@avilesjexiel]

Damn, if ping your router it should be 1ms.

[@SonicSP]

Good tutorial bro.

[@grimreaper3515]

Kudos!

[@TheBlackTownmateXCrypton]

On my games i have 26-36% packet loss how i fix it???!

[@Alabaster1]

Why did you straight up show your ip?

[@saulhidalgo1345]

Because it changes in some days, so it doesn't really matters

[@hazard685]

Because he has private IP

[@kingsamm4050]

if u says 100% packet loss what does that mean?

[@Films128]

It means you connection is dead. If you're getting 100% loss, even to the router, you're not connected right. If you get to the router fine, then see the loss, your router is okay with your computer, but not connecting to the internet.

[@brendanlow5210]

i did the cmd , and it shows my packet loss 0% ,but when i log in to the games theres like 45% packet loss , i think i did something wrong to my internet after watching some tutorial , please respond

[@seanduncan9722]

change size of packets being sent in cmd

[@taiyoutamaki1872]

Thank you so much

[@amorgan5844]

Great vid

[@SwordM42]

very useful tutorial. thank you for sharing :)

[@dinogt8477]

mine just says connection timed out

[@saifullahkhan-lb9jn]

i am getting timeout what that means?

[@sh1fty725]

well seems its not packet loss then. 0% packetloss. still i dont understand why i randomly get like 600-1000 ping when playing games. still the internet is slow af sometimes and after midnight att like 04:00 i can watch videos with 720p but on the day i can only watch with 480p or 360p.

[@Quiet_Steps]

I did pathping to my router and it returned 17ips (16 and two "*") Could you please explain this to me?

[@DjUnborn]

same for mei got some of those what is that

[@dunsen772]

why did my router get spikes to 1000 once in a while

[@owlfinn]

did u fix it, i'm having the same issue

[@dunsen772]

@@owlfinn First i moved home, then i bought a booster to the wifi

[@ruffneck718]

Thank you.

[@HollywoodUndeadbg]

what if i get no packet lose and i still have lag in game i play wow on pirate server and i lagg at the exact same time every single day for about 30 mins ive checked for packet lose but i have 0 % packet lose waht can the problem be

[@adriandeveraaa]

sounds like it could be your configuration via router

[@ImSweezzY]

great vid

[@Gben1541]

hellow sir, i have pocket loss on my game on dota 2. and it showing pocket loss 88% i cant even play bcuz its freezing time to time. how i can fixed that problem?

[@jesusalfonso1528]

no man you dont have pocket loss you are just a noob

[@romartgutierrez6729]

wtf , hes asking nicely ,

[@sebakoli6781]

same problem here but nowhere is solution

[@ibrahemabujamous9608]

i hope some one help i have same problem

[@jayjhaveri1906]

@@jesusalfonso1528 younub lul

[@TheBlackTownmateXCrypton]

Its not stoping in Reply from

[@invertedv12powerhouse77]

well, from my stats doing this, average ping was 528ms. mostly 12 ms but it sometimes spiked to 3000+ms. packet loss 13%

[@lkmei1524]

is this works in gta v?

[@captainspaulding7612]

dude i run a packet loss test on cmd on google website it says you have 0 packet loss then i run another one using tcp optimzer it says i have 17 percent packet loss 18 sent 15 received who should i believe

[@Films128]

hey that is really strange. if it were me, i'd run as many tests as I could find, and then see what they're averaging. crazy though to see a zero in one test and 17% elsewhere.

[@captainspaulding7612]

films128 i found out that tcp optimzer was sending 3 packets to each domain on test and when it comes to a specific website it blocks the icmp ping replay so it's not in google it was in that site only that gives me packet loss (*SOLOVED*)

[@Alon915]

i have 100 download and 3 upload and i still have 10% loss..

[@shadowdash7507]

Really thx man

[@green4503]

Nice vid i have 250+ ping ms

[@Ghost_Duchowny]

I have packet loss help :(

[@TheBlackTownmateXCrypton]

I have some 250ms and 580ms all other 1ms wtf..

[@christophorusbrian7760]

wow i thought u did some hacking shit by putting my name 'brian' there on the cmd

[@TheMasterTMTheMaster1507]

Same dude I was trippin 😂

[@trounce1303]

When i did all these things on my PC and showed isp, he asked me....... Yea okay, but what is packet? and i see you are getting proper download speed.....

[@Films128]

That would piss me off so bad. Yeah, your download might be fast, but it info is being lost and having to be resent, what good is it?!

[@trounce1303]

@@Films128 EXACTLY BRO, AND GUESS WHAT?! MY ENTIRE FUCKING CITY HAS ONLY 3 ISPS AND ALL OF THEM GOT 40% CONSTANT LOSS😭 fuck my life dude

[@treyeast6964]

Everyone from 3 to 12 has packet loss, what do i do

[@isaiah-wj2zj]

Trey East idk but I have 2-90 packet loss

[@rustyburrito5912]

I've had constant packet loss for 4 months. Constant lag spikes, slow speeds, and internet drops. Just bought a new router and still nothing. Super frustrating

[@n3yu649]

fixed yet ?

[@rustyburrito5912]

@@n3yu649 It’s been better ever since there was an outage for an entire day in my town about 2 weeks ago. ISP fixed outage, and my internet packet loss drops have been fewer, but not gone

[@inadaizz]

Unfortunately outdated. Pingtest.net is no longer a thing. CMD ping is still just fine though. Didn't know -t and didn't want to boot kali thanks.

[@delar86rm]

in Italy if you call your provider and point out that you have packet loss, they answer you like this: uhm ... I understand ... I make some checks ... ok now I will restart the router and should resolve otherwise calls after 72 hours

[@kirito9843]

In Egypt they ask me to change the dns it helps me sometimes but it getting back after a couple of days

[@TheMasterTMTheMaster1507]

In Germany they have no idea what I am talking about… I have been calling them for 2 years now. The last time they told me to restart my router… I can’t switch ISP because there is only this one otherwise I have 16mbs download and 0.5 upload :(

[@Listhp1337]

Im doing pathping www.google.com it is not going anywhere. Tracing route to www.google.com [173.194.67.105] over a maximum of 30 hops: 0 DESKTOP-052OIPK [hidden] 1 router.asus.com [hidden] 2 * * *

[@AbdulHannan-zk2pg]

im getting 100% loss but my internet is working fine ;-;

[@MoneyBrozYT]

Laraib Ali AUTECHNOLOGIES working on 20 percent

[@amlanpanda8227]

my packet loss is 100% how to solve it

[@pascaldota]

How to fix it so ? :D can we do anything bro ?

[@natetolbert3671]

Yeah, pay someone who knows how... then make sure they didn't steal your data / credit card number. XD

[@harunhfj3299]

I had packet loss in my own ip tf

[@mosachocha3700]

i have 29% packet loss