🤬 Irate customer yells at Joshua... Again 🤣

[@josemontoya24]

wow, Joshua you have a really strong personality when you face this kind of situations and is obvious that you really know how to deal with tough customers and because of that I admire you.

[@JoshuaTheSion]

Thanks a million Jose. I highly appreciate your support and nice words towards me. That means the world to me.

[@aaronparodipaez7085]

Que miedo que me toque un ingles enojado jaja

[@frionelmessi4969]

Demasiado bueno este video. This is an amazing video and scenario, and as always that time you took to explain the vocabulary it's priceless. I appreciate it so much Joshua.

[@madaize4381]

You're so very kind to your customer Joshua. Good job!

[@vanessamontoyadiaz7778]

Simply the best content. Never disappointed of your amazing work Joshua. 🙆🏻‍♀️❤️

[@ernestceron810]

You are the best guys, you videos are more than amazing. Thanks a bunch for all you hard work.

[@JoshuaTheSion]

Glad to hear that Ernesto. I'm convinced you're going to find this video remarkable. The vocabulary, and difficulty of the call will help you a lot. Thanks a lot for commenting.

[@aprendeespanolcongabi1920]

That’s so irritating this kind of customer ! It’s a night mare

[@milekaxnarvaez2264]

hi joshua im so happy you have this channel because you have helped me a lot in learning new vocabulary and to let me know how it is to work in a call center

[@JefersonSuruy]

Thanks a lot for your time guys I appreciate it.

[@alejandrocastillo-ib3oz]

What a wonderful video guys, I felt identified, and I adore that you explained the vocabulary. Take care guys.

[@technologyIArtificial]

I've seen 4BT engineers about a mile from my house 🤣🤣🤣🤣😂 Oh my gosh, I'm going crazy on that guy.

[@tanieru6283]

Yo I'm very thankful I found your channel 🙏♥️

[@danielrosales1448]

My goodness! That is true. They love to say "what was that? Or " Say it again". I hate when that happens, I swear.

[@raelsanchez6262]

Or when they say, i'm not understanding you🤣

[@HipronarySchool]

I want to speak to someone who speaks English lol.

[@kendiadaphinis938]

But somewhere else would tell Joshua not in control. Yes I love how he handle it

[@emmanuelquerol]

My god, i got really tired after listening to that furious customoron.

[@derinden15]

The customer has every right to be angry. He has been waiting for 24 days.

[@mrbrandonbrown7072]

Still doesn't have the right to yell at the agent.

[@oknot4368]

if the agent is not allowed to transfer and he does, he will be transferred to hell like where you are!

[@oknot4368]

If the agent cannot do it, it means he cannot do it!! ducking hell!!!! we also have had customers awaiting overnight replacement orders waiting for 1month due to the manager at warehouse leaving (&destroying the cabinets/section for products) and we were only given the excuse 'we cannot escalate anything because if we do it will become a back log, so in a polite way a SHUTUP CALL TO ESCALATE on behlaf of customer's inconvenienec, NOW YOU BASTARD REPLY TO THIS COMMENT!

[@IronSide01]

I want to learn as much as possible about this content because I'm going to work on it one day 😅

[@yefersonrenteriacastillo3178]

Thanks you joshua and emmanuel for your Hard work in this channel🤗, i am the first one in the commentary😁

[@JoshuaTheSion]

Hi Yeferson, You were the first one indeed, and you deserve not the world... The next!! We appreciate enormously your support to our channel. I'm pretty sure you're going to find this video outstanding.

[@KelsieRyder-qe2jz]

His British accent makes it even more hilarious

[@ernestokettle8708]

Brother let me tell You my congratulations For being patiente. Ironically this video conversation helps me to learn vocabulary. Thanks

[@eddyjr6579]

Omg this customer is really stupidly crazy ! He’s been explaining to the customer the same thing during all the video 😂😂😂😂

[@eduardomatamoros240]

Great video bro! God bless you.

[@martinparro6683]

Excelente video y excelente operador.

[@juanarosas6581]

Poor Josh

[@dannyg3101]

How can you bear people like that one all day every day?

[@technologyIArtificial]

it's just too sad to let you leave, Oh my feelings 🤣🤣🤣🤣🤣 so anyone can fall. Blessing CRACK.

[@yasserhernandez7540]

i had tried to apply in a call center in my country but i haven't been able to get it but now with these videos i'm gonna get it

[@marcoluque3944]

give him a boh oh wa ah

[@rogelio97]

Oh sheet what an endurece from your part jos

[@mikerodriguez4526]

I don’t suggest you to say “” unfortunately sir “”. To much because that is going to make the customer thinking that you don’t want to help him and making him angrier

[@HipronarySchool]

Excellent advice Pracacaca, We also recommend keeping the composure and control these negative words. That's obviously what you have to do in a professional company. Nonetheless, this isn't the case. Our channel is not customer-service-oriented, because we don't teach customer service. Our channel is focused on real scenarios, so people can build enough experience and vocabulary to face this kind of situations. Unfortunately 😂 most of the jobs out there don't support agents, let alone provide good customer service. And that's not agents' problem, it's a company's problem. You can take this conversation as the best example. The agent tries to help within his possibilities, but he's limited by the company infrastructure. (resources, assets, staff, time, availability) So, how would you feel if you were in this agent's shoes? So, in a situation like this, you don't have neither the time nor the willing to mind your vocabulary in terms of protecting your company. You only want to let the customer knows that there is nothing you can do at the moment, and it's not your fault. Bear in mind that the customer won't let you speak, will treat you bad, will belittle you, and nobody can deal with that. Even if it is something you were taught and goes in accordance with the trainings companies usually offer and sell as something "unbreakable and professional" . If companies don't want to lose customers, they need to offer best customer service, and don't simply expect that their agents will be careful about the vocabulary used. If you have the professionalism to keep up with this kind of situations minding the proper vocabulary in order to respect the "best-golden-rule"... You won't probably have to use your professionalism since you would be working for one of the top-notch companies that offer superb customer service and pay you good enough to deal with prestigious customers that never face such bad customer service. Thanks for dropping a comment.

[@maureenavilaz.9586]

Well said! It's not about being professional or not. At the end we have to say no, because the company don't want to be flexible, so why do I have to mind my words deceiving the customer?

[@leonelmarroquin7177]

Que emocion ya me veo tomando estas llamadas.

[@maddog9793]

Te va a llevar el diablo tomando llamadas 😂😂

[@leonelmarroquin7177]

@@maddog9793 Hahaha.

[@Blacktd-h1d]

Bloody problem😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂

[@yashua8383]

Very fast this guy

[@monixtravelvlog]

I"m scared of just taking conversation with an irate customer just because of lack of vocabulary and confidents when it come to spoken english..I" ve been applying call center manytime many company have not accepted because of my pronounciation skill ..aside from that I have gotten nervous when the interviewer started initiating a question which make me nerve wracking and then got stacked

[@michaeladom-fj6td]

Where did you apply

[@Sabs761010]

What a horrible job, no one should work in this type of activity (call center) it is inhumane, no one should put up with so much arrogance from anyone.

[@ClasesdeGuitarraYT]

To be honest, I didn't get the customer's thoughts. 😅😅😬😬😬😬

[@guillermoj.rivera1825]

yo si

[@efraintorres9468]

Does someone work at bilingual call center in Mexico? I would like to know your experiences

[@eurovancrazy]

On facebook there are many groups about call centers bilingual

[@josedejesusvasquezluis5847]

Very stressful job. Do not recommend anyone to work as customer service unless that is the only option you have now

[@elkinflautero7638]

Honestly I have watched this video many times, and this is the moment that I can't understand it. What accent is it? Indian, UK??? Could somebody tell me? Thanks a lot.

[@HipronarySchool]

It's a British accent

[@elkinflautero7638]

@@HipronarySchool thank you so much, I gonna get troubles with that.

[@juanriveragarcia4371]

Idk, but I really I would like to work in a call center Lol, maybe cause here en Tijuana , the call centers pay us very good Lol jajajajajajaa

[@charlesowens2971]

I would have hung up on that moron customer as soon as he started yelling…

[@mauriciomendez1566]

Hi Joshua how áre you doing? I like like Your videos a lot , and by the way where is Emannuel I have Not seen him from a long time ago...I like your Videos for working in Call Center....🤓👏👏. Nice... From COLOMBIA....🇨🇴🇨🇴

[@JoshuaTheSion]

Hi there Mauricio. First and foremost thanks a million for the support and nice words towards our work. And about Emmanuel... Well, nobody actually knows his whereabouts 😂 Our theory is that he's having a Piña-colada, lying on a hammock somewhere in Hawaii. 😂 Jokes aside... He's been very busy Mau. And since I'm working from home, so I am the one who has more availability to create this kind of content.

[@mauriciomendez1566]

@@JoshuaTheSion jajaja...so Nice thats a good Life just what You deserve...☺️... imagine with a good girl drinking a Piña Colada jejeje ...in a shore ....🏖️... Nice guys...thanks for Your videos ...I Learn a lot....👏🙏..

[@paulnaranjo3253]

Thanks to god im on Digital Services and dont need to hear people like the sir!

[@paolarose3502]

this gives me a headache xd

[@lincyarevalo]

Are these real calls? :0

[@KelsieRyder-qe2jz]

Unfortunately

[@Liftercode]

I hate that type of customer... If i were u i would repeat " i apology, now nothing to do about it" like 100 times.

[@eltemadehoy4415]

I am the first Watchin this

[@JoshuaTheSion]

I love your profile's pic.

[@anak_kucing101]

BTS LOL

[@zuevenahhaneveuz453]

Hi , Crush 😘