Audi SOS Error - Follow-Up After Taking to Audi Dealership for Service

[@zweiradeskapade]

I have had that SOS Error on my A4 modell 2020. I let the local audi dealer (Germany) analyse and fix it. It turned out that the SOS related antenna, located somewhere behind the back bumper cover was defect. It was said that an water inleakage caused the antenna defect. SOS Error was indicated by a red instead of the green light in the roof area and same error message as yours in mmi. Bluetooth was continiously working, and I was able to reach SOS operator by seting up a call via the SOS button. Finally the antenna and appropriate cables were exchanged. Now its working.

[@IrixGuy]

Happy to hear! I actually got out of this car when used car prices surged. I drive an Acura Integra now. It's super reliable and handles great! The Audi did a better job of cancelling out road noise and wind noise while driving though.

[@lukegoodwin2160]

Do you by chance have the work order or know what the part number is they replaced at the back bumper? I am having the same issue in my 2021 q5

[@andrewshoot4504]

Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.

[@IrixGuy]

I ended up getting out of the lemon when used car prices surged. I have a 2021 Jetta now and so far ZERO electronics or mechanical issues after 10,000+ miles. I’m going to see where Audi stands with quality in a few years or maybe get a BMW without run-flat tires.

[@andrewshoot4504]

@@IrixGuy Volkswagen group owns dozens of high-performance automakers, including Lamborghini, Bugatti, Porsche, and Bentley. It has owned 50% + Audi since 1965. My guess is that most of these brands share the same internal components. Take care of your car give it regular maintenance and it should do fine.

[@andrewshoot4504]

You may not realize this, but the parts that make up your Audi are not necessarily manufactured by Audi. No cause for concern, as Audi designs the part, hires a manufacturer, and ensures its quality to you. In fact, many of these manufacturers have been making parts for Audi for decades. In our industry these manufacturers are called OEM (Original Equipment Manufacturers), and these are often brands you recognize, including Lemforder, ZF, Sachs, Bosch, Valeo, Zimmermann, Siemens VDO, Corteco, and more. Don’t be surprised to open that Genuine Audi parts box and find an OEM branded part inside, simply with the addition of an Audi logo.

[@davidandronic3590]

If you want to get rid of that thing press 50 seconds on the sos button.The car is going to call the Audi emergensy service. When the audi calls the sos just tell them that your car is stupid and then the sos thing will be goone

[@IrixGuy]

Thanks for the tip but i already got rid of this electronics nightmare on wheels several years ago when used car prices spiked.

[@jaimechristoff5710]

I am not sure which year or models this impacts but I also have an SOS error. Audi dealer said it is part of a recall so I could elect to have them disable the message or do a retro fix. They advised the root cause is because the SOS SIM is 3G AT&T and AT&T turned off their 3G service. The fix is Audi will provide a device that gets plugged into the car dataport (OBD) that then syncs with the Audi Motion App you install on your phone. I had to make a decision then and there or forfeit the fix. I took the fix but looking into it now and may decide against it. Seems like a cheap fix to the problem and I am not sure if the SOS button would even work on the car after. I think you have to use the app at that point.

[@brianmuir9059]

This issue is across all of VAG, I have the same fault with 2021 ŠKODA Enyaq but I can use all the systems and the emergency call does actually work. My SOS module was replaced and it’s worked for a couple of months now it’s back again and won’t go away. 3 weeks wait for diagnostic with local dealer.

[@IrixGuy]

Yikes! I drive a 2021 Jetta SEL now with wireless Apple CarPlay. It even downloads over-the-air firmware updates. 1,500 miles so far and ZERO issues (fingers crossed). Maybe VAG has finally fixed their electronics issues? TBD. How do you like Skoda BTW? We don’t have those VAG vehicles in North America.

[@mirelurkhomevideos]

The reason why this error appeared is because AT&T shut off 3G and theses cars were still using 3G modems. The same issues happens on bmws too

[@IrixGuy]

AHA! Root cause! Thank you so much for sharing. I thought that I had “bumped something loose” when I folded my back seats to haul stuff.

[@mirelurkhomevideos]

@@IrixGuy yea alot of these german automakers didnt switch to 4G and 5G modems till 2021. now theres a criminal investigation into bmw and audi now for giving people false sense of security

[@christanner8104]

Must be a major issue across the VAG group as I'm having this on my UK spec Skoda Octavia (for all in the US and Canada this is based on the Golf platform). Noticed this about a week ago so will ring the dealer next week. To to add, re the bankorder for parts, I've had to wait six weeks for an O2 sensor!!!!! Car has travelled only 8500 miles, loads of software faults.

[@IrixGuy]

Yikes! I got out of my 2020 Audi A4 when used cars were selling for more than new ones. I drive a 2021 VW Jetta SEL now and ZERO issues so far. What year is your Skoda?

[@ahc142]

My local VW dealer in Danvers, MA said they have had 14 failures within the last month

[@IrixGuy]

I've owned Audi A3, Audi A4, VW Passat & VW Jetta. I purchased all of them brand new and all were riddled with electronics issues. Great performance, handling and MPG but the electronics issues kill it. I've switched to Acura and have had zero issues. I used to hate the look of Acura but admittedly Acura vehicles look great now. My 2024 Acura Integra was manufactured in Ohio.

[@StardustVinyl]

So this has happened to me 3 times now in a year. Each time they replaced the part that manages this. Last time was in Jan '22. This is clearly an issue that is with many of their models and they don't want to do a recall so instead deny there is a pattern. Unfortunately, these cars are all effectively lemons. There appears to be no long term fix here. Shame on Audi!

[@IrixGuy]

I finally got rid of my 2020 Audi A4 because used car prices went through the roof. I drive a 2021 VW Jetta now and so far (fingers crossed) ZERO electronics issues AND it has already downloaded an over-the-air firmware update. Maybe VAG has fixed their tech 2021. I’m sticking to VW until Audi gets their act together. Best of luck!

[@darfirstguy2758]

If the SOS button up above, there is a led on the cover when it is closed, if it is green, thats good, if red, very bad.

[@darfirstguy2758]

@@IrixGuy Now Audi cars are better now at least for now, the best bet is to get an Audi next year if your gonna get one so everything is refined.

[@annegeary8129]

Hi There, I have the same problem, has your part come in?

[@IrixGuy]

I still hasn’t and I traded this 2020 Audi A4 in for a 2021 Jetta when used car prices surged. So far I’ve had zero issues with the Jetta’s electronics. Hopefully VW electronics make it into future Audi models soon.

[@annegeary8129]

@@IrixGuy Thanks for the update!

[@chrisfenn3189]

Hi, I had the same problem. I pushed the sos button at the top for 50 seconds it then the car made an emergency call which I cancelled then it went away.

[@IrixGuy]

Awesome, you got lucky :)

[@ahc142]

Having the same issue with my VW Tiguan! There’s a 6 month waiting list for the module. It’s $1000 with labor. Computer is only $250! Wtf?!???

[@IrixGuy]

I've owned Audi A3, Audi A4, VW Passat & VW Jetta. I purchased all of them brand new and all were riddled with electronics issues. Great performance, handling and MPG but the electronics issues kill it. I've switched to Acura and have had zero issues. I used to hate the look of Acura but admittedly Acura vehicles look great now. My 2024 Acura Integra was manufactured in Ohio.

[@ahc142]

I’m at 69,000 miles in a two year old car. Had issues from the get go with this car. Not under warranty. So angry with VW

[@IrixGuy]

I've owned Audi A3, Audi A4, VW Passat & VW Jetta. I purchased all of them brand new and all were riddled with electronics issues. Great performance, handling and MPG but the electronics issues kill it. I've switched to Acura and have had zero issues. I used to hate the look of Acura but admittedly Acura vehicles look great now. My 2024 Acura Integra was manufactured in Ohio.

[@mikem2302]

I’m having that same problem do you happen to have the past name and number? I have no warranty as it is rebuilt :(

[@IrixGuy]

I do not, unfortunately. I actually sold the Audi because of insane used car prices and purchased a Jetta.

[@mikem2302]

@@IrixGuy Oh no!!! I have been searching everywhere to try and get a Diagnostic. It’s driving me crazy. Should have bought a Honda lol

[@IrixGuy]

@@mikem2302 If it makes you feel better, my VW Passat had electronics issues with the driver assistance features also. My Audi A3 was flawless electronically but developed brake noise. My Audi A4 was riddled with these electronics issues. My 2021 Jetta SEL has 200 miles on it so far and ZERO electronics issues. I never had electronics issues with my BMWs. My Mercedes had mechanical issue. My GMC Sierra truck had ZERO issues. LOL. Japanese cars are super reliable but the ride feels spongy.

[@jackienoble364]

I just bought a used A4 Allroad and it has this issue. I didn't know that when I purchased it. Audi told me the part # is 4KE035283B. They also told me that a used one wouldn't work as they're configured at the factory to go with the VIN on the car. I'm not sure that's the case but trying to fact-check it. The module is available to purchase online but whether it's used or new, I'm worried it may be from the original manufacturer and may not work again. Ugh. Not sure what to do next. Sounds like there are a lot of us waiting on these and my Audi guys won't give me a date. Always a bad sign.

[@mikem2302]

@@jackienoble364 I actually went to Audi and was told there was a recall on it. they replaced it for free. Hope this helps.

[@danielbarichello3030]

I hove 2022 Audi A6 form my work the light come on :(

[@IrixGuy]

Yikes! That’s an even more expensive vehicle with electronics issues :( You should check out my Acura Integra videos! It’s a sick ride with reliable electronics and excellent MPG!!!

[@cristim2569]

my error magically appeared after a dealer visit. they said it's coincidence.....i doubt it!

[@IrixGuy]

LOL VAG lost me as a customer. Two VWs and two Audis….all four encountered electronics issues now. I switched to Japanese and drive an Acura Integra now.