Is Baerskin a Scam? The Truth Revealed!

[@fredberles1171]

avoid anything that calls itself "Tactical'

[@eighteenin78]

I have a tactical finger that can shoot bullet holes through the inside of your screen.

[@shoktroop]

When you advertise that hard.. it's a scam

[@crazaceinc]

you obviously clueless.

[@elizabethcole5582]

I bought the 4.0 jacket and rain jacket combo for my brother and he really likes it. He said it's very warm and he does a lot of walking and hiking with it. The rain shell really keeps out the wind and rain. So we'll see how it holds up in the long run.

[@LK-jr5yh]

TOTALLY UNACCEPTABLE. horrible customer service. The credit card charged six weeks ago. No phone number. Only empty promises by email. THIS IS A SCAM.

[@williamgidrewicz4775]

Here is a crucial note Baerskin did reply finally to my email stating that it is on its way, BUT THE TRACKING NUMBER PREFIX UJ OR "UG" IS A CHINA POST TRACKING AND IS SENT "UNREGISTERED" IN THE U.S. WHICH MEANS OVER HERE YOU CAN NOT TRACK YOUR PACKAGE. THIS SAVES BAERSKIN SOME MONEY!!! THAT SOUNDS OFF KEY TO ME. CHINA POST IS NOTORIOUSLY SLOW! NOT GOOD AS I MAY NOT GET MY HOODIES UNTIL JULY😢!

[@elizabethcole5582]

That was my biggest beef with this company, there is no way to track your package so you have no idea if it is on the way, in a warehouse, on a truck, or on a ship. But honestly, that was the only thing that pissed me off about the whole thing. I DID take about a month to get here.

[@eetoved1758]

Unfortunately, your hoodies might only be appropriate for July weather (if they are like the ones my dad is complaining about. Super light and don't even block a 45-degree cold day.) customer service won't get back to him. I'm trying to get him to threaten calling the better business bureau on this co.

[@ronalddavis6430]

Baerskin has just added a phone number and a chat box. It's at the bottom of their website. Trying to get a return authorization (see my previous comment). I was able to get a case number and they said I would be contacted by email. We'll see. I'm sure there are a lot of similar cases but the Harvard School of Business could sure use this as a case study for how not to run and how to total screw up a business Wonder what would have happened if Apple had started like this when they first introduced the iPhone?

[@sroy5993]

I’m on my fifth week of waiting on the 4.0 and I am feeling a bit scammed. The shipping info they provide you is completely bogus. If they are truly backlogged let people know.

[@nancyferry6863]

They have had my money since 12/7/24. Only rec'd jackets last week. And size was too big. Customer service is TERRIBLE

[@LK-jr5yh]

MET OO

[@ritamcmaster5437]

Thanks for the update. I am trying to return one I bought for my husband but does not fit. There is no phone or email, only a form which I have sent repeatedly with no response. They should set up an auto-reply that explains what's going on. I guess I could send them a letter. Not a bad jacket but not worth what they charge, even with the 60% "discount". Also, his height is 5'6" and he wears a size medium. The Bearskin fits him in the chest but is very long, like a trench coat. The sleeves are about 6" too long. They seem to for designed for people 6' and taller.

[@supernova7754]

Yes, me too. Need to send it back, dont like the fit. No one answers emails or phone calls!! for weeks now. Im done. How did you send it back. What address.

[@ronalddavis6430]

@@supernova7754 Supernova, I have not yet returned the jacket and hoodie. There was an address for the company at the bottom of their website, but on Google Maps it appears to be just an office in a strip mall. However, there is potentially good news: this morning when I went to the bottom of their website, the address was gone but now there is a phone number. Ever better there was a chat box (probably AI) After I explained my problem, they gave me a case number and said they would contact me by email. We'll see what happens. PS: I found the address with a caveat at another place on their website. "16192 Coastal Highway 19958 DE-Lewes. Please note that the above-mentioned address is NOT a return address". Good luck to all of you out there.

[@joesz8325]

Amazon has a bunch that LOOK identical. For 50 to 80 bux. Are they the same? We bought the waterproof siftshell and microfiber hoodie. So far, very happy with it. Did take 3 months to arrive. Lol

[@mattiederian6073]

Thank you for your video. I am so disappointed with their customer service. Like you said, don’t charge our credit cards until you ship. They’ve had my money since November 2nd. I wanted to return the jacket and liner I purchased. They were still in the clear bags that I received them in. I followed all the return instructions and sent my items back. I waited the 7-10 days and then emailed for an update. I included a screenshot of the USPS site showing my package was picked up from the Russellville post office. I then tracked down a ph# and called to only have to leave a message. No return phone call. I finally received a reply email from Jason asking me to send a copy of my USPS receipt showing the tracking # and address the return was sent to. I feel like they are prolonging the return because they don’t have cash flow. They’ve probably already resold the items I’ve returned. Will never shop from them again or recommend to anyone. Mad in Michigan 😡

[@WHBJr]

I always appreciate people's honest review of things I consider buying BEFORE I buy it and it's crap! I'm not wealthy, so when I buy a thing I need it to last for at least 60 years! Keep up the good work & thanks!

[@briar35981]

Glad you enlightened us on this issue. Long wait times for Chinese products is common in the outdoor industry. Not anticipating the demand after having it advertised all over the internet AND multiple KZbin channels is on them. Lack of communication is on them. Charging a credit card before shipping is an absolute NO NO. When things like this happens. People by nature will begin to call "Scam" so all the momentum of the marketing is gone. It's bad business practice. 3.0 vs. 4.0 is a typical upgrade issue with goods. 3.0 is a good product but probably had a lower profit margin. Someone decided to have less features with a poorer quality material to decrease production costs and increase profits. Then add an additional Chinese made product with a lower production cost to counter the lowered quality. If some company produces a new version BLAH BLAH BLAH .0 the consumer expects the same quality as the older version PLUS additional well thought out features. If you can do this and it's legit. The company is good to go. Rarely does this ever happen. Higher costs to the consumer. Lower quality. Higher profits.

[@eerboe]

excellent write up

[@BloodymonkeyWilliam]

Yeah, I ordered 2 of these hoodies and I waited for about 6 weeks. I never got them. I just decided to cancel the order. screw this company...

[@DaisyMaybee1723]

Did you receive your refund? I am thinking of canceling my order also.

[@eetoved1758]

​@@DaisyMaybee1723 cancel it. But don't hold your breath on a refund. Customer service won't even contact my dad back about his. The hoodies don't even stand out to a 45° day. Think of it as a light summer hoodie. I'm trying to get him to contact the better Business bureau.

[@DaisyMaybee1723]

@@eetoved1758 I have requested a cancellation and refund repeatedly and am having the same experience as your dad. I will contact the BBB for sure. Sadly, in this day and age, scams and sub-par products abound and hardly anyone pays attention to things like the BBB. I am mad at myself for not doing my usual due diligence in reading reviews, etc. They took my money instantly (naturally) and didn’t even send me an order confirmation but later sent an email apologizing for the delay and telling me they would include a “free gift” with my order due to the delay but I have heard NOTHING about my repeated requests for cancellation and refund. AWFUL (non-existent???) customerservice. NEVER AGAIN! I thought these were American made (again, failure on my part to do my usual due diligence) and that was part of the appeal. Ugh! 😣

[@jamespickard8088]

What you just said is EXACTLY what happened to my order. Prior to watching your video, I called my bank and reported the transaction as fraud. If and when I receive this hoodie, I will most likely return it to Baerskin regardless of the quality. China = strike 1. No customer service = strike 2, cold weather has passed = strike 3.

[@buckman840]

Funny their advertising is running on this video.

[@supernova7754]

But their customer service is HORRENDOUS! For returns, NO ONE answers my emails and phone calls! No human on phone, just leave a message. Ive done this for weeks. Im done!!!!

[@eetoved1758]

My dad has the same prob and I'm trying to get him to contact the better business bureau.

[@oldunion]

Glad you were able to withstand Turd Furguson 149's smelly criticism. Baerskin has this one ad that says, "you're not a child youre a man, stop wearing all those layers!" I'm like, layers saves lives bro! #1 rule of active outdoors, layer up. I'd pick a thick hoodie with 2 dozen pockets for working around outside close to home, in a shop, etc with minimal exertion or risk to adverse exposure to the elements.

[@Snodgrass.Elkheart]

☝🏼 this

[@fdodmanmunad5534]

As they layer up with their own shit in the ad. Baerskin….for like Feorskin

[@jborray24]

Thanks for your video Rob, I cancelled the order but they haven’t return the money. Hopefully they will respond someday and I’ll not lose my money. Only thing that I can say worse customer service.

[@karlamoreno2886]

Call your bank and explain them about this scam purchase. They will definitely help you out to recuperate your money.

[@fdodmanmunad5534]

Dude, rob, you’re legit for this video man. Thank you

[@RobDigital_OutDoors]

DONT BUY. i have the 3.0 not great in the wind. If it was $100.00 cheaper i would recommend.

[@eetoved1758]

Yeah my dad has a hoodie that won't even stand up to 45 degree days.

[@JLHammer00]

It is mass advertised on KZbin. Enough for me to know it is a scam. I have yet to be proven wrong with that logic.

[@Snodgrass.Elkheart]

I too was inundated with those Baerskin ads ripping on layering, equating layering to what kids do. That type of marketing told me everything I need to know about that company. Hard pass. Layering is where it's at. Anyways, I'm new to your channel, Rob. So far, so good. Keep up the good work. I just bought a WBRR (coming from the Chameleon), and your videos on it have been great. Thanks! Cheers from MN!

[@eighteenin78]

I made my mind up when these "Adults" shot up the inside of my computer screen from their finger guns with their tactical fingers.

[@fotoajojo]

Have exactly same issue right now. I have sent items back for exchange and nothing but crickets. They sent me prepaid USPS labels, the tracking says that they were delivered to the Russellville, KY return facility, but I have heard nothing since and zero responses to emails sent through contact form. They have no call center to address issues. I will wait another two weeks and then I am having the bank deny the charge and get after them. Another issue is that the sizing chart is completely wrong. Everything I ordered was cut WAY to big for the measurements on the chart.

[@crazaceinc]

I have the 3.0 and love it. Ordered the combo 4.0 and rain jacket. It will get here when it gets here. Hopefully sooner then later so I can see how well I like it. Supply and demand people. If they are low on stock they can only get them to you when they have them in stock. This isnt amazon 2 day shipping people. RELAX!

[@DaisyMaybee1723]

@@crazaceinc Not two day shipping! 😂 I guess not! Did you read the comment by someone above saying the company has had their money since NOVEMBER 2nd??? Don’t tell other people to chill. For real, dude. Your experience isn’t the same as others. I requested cancellation and refund SEVERAL times and have been ignored completely. I didn’t even receive an order confirmation but I did receive an email apologizing for the lengthy wait and telling me that they would throw an additional item in with the order. Of course, ignoring completely that I requested cancellation and refund. Never, ever again.

[@jimball226]

All they're doing is giving an artificial 60% discount to bring the price down to an extremely overinflated sales price. The fact that KZbin assists some of their scam artist advertisers makes them as dispicable as the scammers themselves. My favorite one was the lowly Japanese bladesmith that made 200,000 painstakingly hand crafted knives a year and sold his wares for twice the price of the same exact knife available on Amazon.

[@christinedean68]

I ordered the jacket 2 weeks before Christmas with the promise to arrive before Christmas. I didn't receive it. i also paid for the gift wrapping. I emailed them multiple times before they finally told me that I would receive it until after or around Jan 20th. They also said in email, which I still have, that they would give us $100 gift card towards future purchase. Well, I finally received the package. It was not gift wrapped. A dust bag is the gift wrapping. Which i didn't even use since it's no longer Christmas. Also the $100 gift card they promised did not come with it. They sent a $20 gift card instead. I emailed them the same day I received the package and have yet to hear back. The customer service is seriously lacking.

[@martinkasemsan9099]

The premise of the jacket in their advertising was sus from the start so I would have never bought their product. I appreciate this video! It's interesting to see behind the curtain.

[@jdet1-n5o]

In addition to the delay in shipping that you describe, I have another problem. They finally shipped almost 2 months after order was placed, but tracking information tells me that product was delivered yesterday afternoon. It was not received, surveillance video shows there was no delivery in the timeframe surrounding the indicated delivery time, and there is no issue with porch pirates here. The tracking information is useless - carrier is not identified and no carrier POC info is provided. Customer service response to my email & chat inputs re: non-receipt/non-delivery is to repeat trite AI message that tracking shows package as delivered regardless of the wording of my request. Very frustrating and, at this point, I wonder if I will ever see the product.

[@BackpackingwithBuckley]

Good honest update dude. I never did do a video for these folks. Dodged a bullet i guess.

[@future_me_6067]

A Facebook ad for something too good to be true AND they charge your card immediately to purchase the supplies to make it.

[@gagecarty4290]

The company should pay you for protecting their reputation, the company has terrible customers relationships and no product disclosure, the excuses are weak because they can't be taken to court being in China 😮😮😮😢

[@sarufal8069]

No Dorkskin for me. The advertisement did the opposite of making me want to buy it.

[@marcreeves5980]

Same here, I got fucking sick of their advertisement saturation and it completely turned me off

[@rotaman8555]

I did my research and heard enough positive that I went ahead and ordered one. But after a few weeks, Baerskin canceled my order and refunded my money. I asked why they canceled it and never got a reply. I think they just started shedding later orders knowing they cannot fill them. At least I got my money back.

[@Hawke1422]

The shipping tracking they give you ise useless for US tracking. So if there are any problems you cant even contact the carrier to get it sorted.

[@tonyj99999]

Haha I ordered back in early December from the UK and I have all these issues. Still not arrived but I am actually pretty chilled about it, hopefully the two I ordered will arrive before the NEXT winter arrives..... 😂😂😂😂

[@paulb1915]

If they charge the card when it ships they lose mega orders from cancelations. That wasn't in their budget forecast. They missed the boat on stocking up, and got a PR nightmare as a result. Their ad campaigns were shady to begin with. Did you buy into the Hawk Tuah coin too? :)

[@schuberthunt2]

I bought one and think it's okay. However, I got it off amazon before it was advertised or even called the Bearskin. $20 and some change.

[@hunterparks8242]

I ordered 1 two weeks ago and mines apparently in china still

[@tomfranta5495]

I always assume that when I order from China it's going to take 2-3 months. People are so quick to scream Scam. I wear my 2.0 almost every day. It took about 6-7 weeks to get mine even back then.

[@dalephillips2448]

My wife ordered me the 4.0 combo of Fleece jacket zip-in Rain Jacket back in November of 2024. Very poor communication, although she has emailed them multiple times. Still haven’t received the jackets as of Jan 25, 2025! She has filed a complaint with her CC company, which was charged immediately upon Baerskin taking her order. Very bad optics for this company!!!

[@dalephillips2448]

Also, if they’re so far behind, why keep pushing the ads?

[@eighteenin78]

I thought you were wearing a jacket you designed and made out of the material from the 3.0 and 4.0 in this video.

[@robpelton]

Ha! Now that you mention it, it really does look like that! Thanks for watching!

[@WallowaHikes]

You're a good guy, Rob.

[@rungavagairun]

Geez people. Go easy on Rob.

[@donaldwalentiny3633]

I mean I don't want to be a copycat but I think I might have to get one😂

[@richardjohnson4696]

It shows how stupid society has become and people buying crap products. I mountain climb, Sea kayak and do most of my outdoor adventures in bad weather. I have looked at the commercials and I have done research into the Bearskin BS and I have zero desire to waste my money on the product. To me, it is how I can spot a poser and someone who has no clue what they are doing out in the elements. Whether I was fishing out of Dutch, or when I am on the job site and see newbs show up and what they are wearing, it is dead giveaway in them not knowing what they are doing and have zero experience. I see it with mountain climbing too, also with hunting and fishing. If you buy this crap, yeah, you have joined a club of people who all look just like you and tell the world they have no clue what they are doing.

[@knicksfan46]

nice Melly.

[@jeffk464]

I hate hoodies so no worries

[@rageoid]

European humor ads ? I got one last year out of curiosity - it's okay quality, not amazing - do like the many pockets.

[@Advokat_]

People actually buy that thing? haha. Nope. The ads I was inundated with over the past few months are so obnoxious, I skip every time. But this video too - I only clicked on it because this is the nonsense I'm fed. Maybe not paid by them, but they are going to be in touch with you real soon with new "gear". So maybe you want to keep that "gear" coming? Nothing but a somewhat laughable tactical fashion statement for the bushcraft prepper crowd.

[@selder03]

Same googans behind Sasquatch soap.

[@Evcarlson]

Good video, reminder the 3.0 does not adapt to the rain jacket . The 4.0 does

[@leonfisher]

Baerscam.

[@Jim-kx9ru]

Sootch00 did a review on it awhile back and gave it a thumbs up👍🏻