Is Gazelle a SCAM?

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Chapter Titles:
0:00 Trade In
1:24 Ordering
3:21 Order Issues
4:32 Trade In Results
5:39 Galaxy Z Fold 3
8:23 iPad Mini 4
11:48 iPhone XR
14:31 Pixel 7a

[@TheSlothNerd64]

I bought my Z Fold 3 off ebay in 2022 for under $300 and it is basically in the same condition as the one Austin got. You got robbed, man.

[@user-dv4jt9kw2m]

Ye same but I got mine for a really low price of 189.99 and it was the last one he defo got robbed

[@LubomirGeorgiev]

Off a private seller or a company?

[@pcorn4581]

The thing with paying extra from these services is the benefits like a warranty/returns/etc. But its not really worth it if you know what your buying exactly

[@TheSlothNerd64]

​@@LubomirGeorgiev mine was from a private seller.

[@xXVibrantSnowXx]

Technically he didn't get robbed, cuz he is doing this vid by his own will to pay for that Shady website

[@bizybee8192]

64 $, dude I would rather give it to a random on the streets who is rocking something older.

[@ShockingPikachu]

$62 is an insultingly low price for an s22

[@jerrysanchez5453]

Facts

[@phanthelia]

5 minutes in, the answer is yes, Gazelle are perhaps the worst excuse of "Refurbished Tech" I've seen in a while, charge you a premium for scuffed up devices in a ziplock bag in a cardboard box you could get at Staples for a dollar

[@alfredanto05]

well well lets not get ahead of ourselves here you can not get any of these phones for one whole dollar anywhere

[@xXVibrantSnowXx]

There are far worse websites than Gazelle, personally i never had problems with them, got my iphone 11 at great deal, it just depend on you, getting the right thing & deal

[@thatsanaurnaur]

@@alfredanto05one dollar for the boxes or the ziplock bags. not the phones lmao

[@michaeleggers5539]

Yeah I’d also check the serial numbers to make sure they are the right phones.

[@ynglingen-qd1iw]

My drug dealer packs better than this shit. Damn robbers, Avoid that scam.

[@arguekayes]

4:45 Literally a Scam. You can see other people’s experiences with Gazelle and they always say the exact same response. Same excuses on why their offer price dropped and that it’s not “unlocked”. It really seems like a copy paste response to everyone no matter the phones condition.

[@saintriley6702]

They undervalue what you sell and overvalue what you purchase. Backmarket and eBay are much better options.

[@drueckglueck9918]

No. If you put all cost together gazelle is way cheaper.

[@compunerd]

@@drueckglueck9918 LOL

[@ru2225]

​@@drueckglueck9918you blind?

[@xXVibrantSnowXx]

I don't trust Ebay

[@Josmersuero]

eBay is much better

[@Sathish_90]

they scammed you, you should not sell the phone when they quoted less. you should ask for return and check your phone condition when it returns.

[@Cool-Spot]

I bet this happens a lot. They already have your phone and betting you don't want it back.

[@ALI.x]

​@@Cool-Spotyep and I wonder if say you send your device in B condition, they say it's worth less with C condition, you accept then they go ahead and sell it as B

[@KontrolStyle]

Yeah the company is betting on lazy people who don't want to have to send it back for $12 dollars. This company seems awful just like most companies.

[@AlanZeino]

I don’t know why he didn’t ask for the ‘locked’ phone back if he wasn’t sure, wouldn’t you ask for it back and see if they were lying about it being locked if you were making content on Gazelle’s business practises?

[@bh6293]

yep! had this happen to me. they said there was "image burns" on the screen. i declined their offer and got it back. and i took it to get checked and the phone repair guys said there is no image burn. So basically gazelle lied to underpay

[@mindeeloo]

What you didn’t realize is that the backmarket one is double the storage.

[@stormix5755]

lol, how did austin miss that. Its clearly a scam price from gazelle

[@hermdude]

Should've gotten the phones back and see if they added extra scratches or swapped the phones from unlocked to locked.

[@monkstandinglast]

Exactly

[@marcusellby]

I'm sure they didn't do that, too much work. They just lied and bet the person just accepts it

[@AmbroseOh]

But Austin, that iphone xr from Gazelle was 64gb for more than that 128gb on backmarket.

[@spencerbair1137]

yup, saw that too, went looking in the comments. Very badly priced phone from gazelle

[@Alexander0189]

The comment I was looking for 😅

[@joelofficial1810]

I just bought one for like 160 bucks 128gb battery health 78percentage😀

[@dvsur]

Gazelle belongs to EcoATM... That's says it all! Everything is scam!

[@josesimoes106]

So now, you need to create a new persona and sell these devices back to them, in the "condition" that you purchased. When they inevitably lower their offer due to the devices not matching "your" evaluation, you can then call them out on their bullshit. But as many others have said, I would not have accepted either offer and asked for my devices back.

[@radford_0731]

Another video idea is to buy from gazelle and send the items back stating the exact condition you bought them in. See how much they offer and their true thoughts on the condition. That’ll show exactly how scammy they are

[@JasonRetribution]

You shoulda emailed them back saying "there are more scratches than anticipated thus I'm requesting a $30 refund or prepaid label back"

[@LChineze]

gazelle has an easy return policy, so i definitely would return the iPhone XR.

[@SilentlyMysterius1]

Should've sold the phones back to see if they valued them the same

[@davidpantoja676]

Would never sell phones to places like this or Eco ATM.

[@carstuff4u942]

Fact, ECO ATM gave me a quote for a Galaxy s22 4mo after that phone came out, and it was 91.00 in excellent condition. Nope.

[@YabbaDabba42O]

Atleast with eco atm you can choose to get the money right away or get your item back right away. This place just sucks. Overpriced and they want to pay you less.

[@gbresaleking]

My friend used to sell cardboard iPhones to eco atm that was funny

[@deeko_z86]

My local mall used to had one. One time I checked how much it would take my Honor phone and confused it as a Sony Xperia one and asked $50 for it when I bought it for $200.

[@colt5189]

I only sell on eBay.

[@THEJake829]

Their trade in values make GameStop look generous. $50 for an S21? Even for a video I would've backed out of that deal.

[@wyterabitt2149]

What do you expect them to pay? You don't get market price for trade-in. And you can get an s21 for 160-170 easily unlocked. The price difference that they will then sell it for has to cover a lot of things, and cover the risk that they don't sell it at all until it's either worth no more than they paid or even becomes dead stock that will never be bought.

[@randipoling635]

I sold my iPhone 4S to Gazelle back in 2013 and they ended up paying me more than what I was quoted. They were decent back in the day and was paid through PayPal and it was fairly quick.

[@LubomirGeorgiev]

Yeah. I did a similar thing back in the day. It was still a little less than If I sold it privately but still worth it.

[@tobiasbuhl2037]

so like a lot of companies started out with decent business practices, but i guess due to profit optimization and shareholder demands succumbed to horribly exploitative business practices.

[@Dan-Simms]

Start off good to get a better reputation, then nickel and dime everything to heck after a couple years.

[@The313dash]

Yeah when the store was on eBay they were okay but now is a different story.

[@beckamsalvatore1422]

$50 FOR AN S21 IS CRIMINALLLLLLL

[@weiSane]

Whoever does the studio design and lighting needs a raise.

[@BonJoviBeatlesLedZep]

Matt mentioned her name once on This Is but I forgot. She also hunts bigfoot

[@nomic655]

Trade ins in perfect condition that had incredibly low prices to begin with, just to have them slashed even more on arrival. ZFold 3 with the screen protector removed, the screen itself in bad condition and the hinge sounding like it's been through JerryRig's hands. iPad mini that's 9 years old at the price of a 5 year old model. iPhone XR for 165$, but Backmarket has the same thing for 10$ cheaper, with double the memory AND a whole 1 year warranty. Google Pixel 7a branded "excellent condition" but it was noticeably scratched AND Google themselves sell it for cheaper. No Austin, Gazelle is a proper scam. You should've asked for your trade ins to be returned and checked their condition. It would've been a lot better to see if Gazelle ACTUALLY takes care of your trade ins or if they just give you a terrible price for nothing.

[@masoncollins6714]

I use to work for Gazelle couple years ago and all i did was grade phones based on how use able it is and heres another thing we were the only warehouse they used but ill say this everything there they overprice it and half of the phones arent always clear but they just send it anyways

[@phr3dmcc0y]

IS GAZELLE A SCAM? @2:00 yes. thanks. moving on.

[@uhm175]

Not really a scam

[@novelezra]

That scrape down the back is not worth $500. What the hell is going on.

[@DeadHawk23]

I kind of wish you'd asked for the phones back to see if they were the same phones AND if the one was actually not unlocked.

[@lordcorgi6481]

You should sell them back to them and when they say that "excellent" pixel is actually good and they reduce your pay, you tell them the story.

[@belgianstar]

I really thought he was gonna buy a bicycle

[@zevab3178]

Yeah me too Gazelle is a dutch bicycle factory haha. I was wth does he need a bicycle for.

[@GreenAppelPie]

Resellers markup stuff 100 to 150% normally

[@e-ric3052]

I'm glad you make these types of videos. It's interesting to see how secondary sellers operate. Some better than others apparently. Thanks !

[@squaretek6801]

Thank you for you videos - I struggle daily to find peace at lunch. And this is my only out.

[@aurorablaize]

I remember checking Gazelle out waaaay back when they first launched and thinking that while it was a good idea, their prices were laughable. Seems like that's still the case. I figure they would be more competitive with their prices but...nope.

[@Minny_Paul]

5:02 Love that product placement on the phone! Lol

[@watercannonscollaboration2281]

Watched until the end, Austin how did you now know if your S21 was unlocked or not

[@22ludicrous3]

Do marketplace next!

[@Vaxgaming89]

Future me, are they a scam?

[@Vaxgaming89]

Probably

[@Nobachu]

why dont you watch the video instead of trying to be first to comment

[@avengersnewbie2348]

​@@Nobachu😮

[@Vaxgaming89]

@@Nobachu cope

[@iliasdouk]

@@Nobachu It's not that deep

[@iohellemans3280]

I love these video's Austin. Making it easier for people to buy their refurbished tech from reviewed places.

[@Steve30x]

Whoever edits the this is and Austin Evans videos must have great fun doing the audio balancing with Austin shouting so much 😂

[@SiegfriedM]

Austin, 14:00 the Iphone XR on BM is 128 gb. Yours was 64

[@BladeScraper]

The Coral joke gave me a good chuckle

[@gitesh9100]

Is austin evans a scam?

[@wateriver]

I’ve honestly had good luck with eBay refurbished. I’ve bought several phones from them and they all came with one year warranties. Never had to use them but great to know I’m covered. Would love to see a video of you actually using the included one year warranty from places that offer it.

[@stephanieamare]

Grade A in the UK at least is usually defined as mint; no scratches, no scuffs--basically like brand new. Box will/may have been opened, all accessories and whatnot included. It could be something that someone bought and returned within a super short timespan. Amazon's "Used - Like New" might fall under this too. But that Pixel in this video--yeah, no way. That should've been a Grade B...and even I've had Grade B items that have been more so Grade A. Heck, I got a Grade B+ S23 FE recently from eBay, and the box was still sealed.

[@brokentoothstudio4929]

Gazelle seems to be a rip off

[@Whang_Chan]

the iphone XR on back market was also double the storage of that on the gazelle one.

[@alexanderminev]

14:05 think again. That cheaper price is for twice the storage of what you got.

[@aanntt1212g]

You should do macofalltrades next!!

[@OutsideDuhBox]

Yo that sound track around 9:20 ...im not gonna say much but it's used on a lot of ...ahem...xxx video games 😅

[@TheRESOLUTEx]

Would love to see these traded back in where you select the option for the condition they sold them to you in. Wouldn’t surprise me if they say they are a grade lower.

[@TrixiesWrld]

omg finally someone doing an actual review on gazelle, i seen this ad on tiktok and was wondering if it was a scam or not

[@adamkury8643]

Radio crackle has become SOMEone’s favorite sound in the studio

[@danielgartin-oh9ik]

My dad bought me an iPhone SE 2 from Gazelle and it works well except for the battery, but I can get that replaced

[@jamiem2494]

Here in the UK we have a big issue with these scams where they adjust the price for BS reasons and get away with it because there's nothing illegal about it. The same happened to you.

[@445588997]

Trade in is the biggest literal scam ever imo. I'd either sell it on FB market place or other 2nd hand site, or just throw the phone away, than letting these scammy sites/vendor getting phones.

[@SwarrrleyTV]

Do a video on Swappa?

[@CombatSloth]

If you purchased your device from att it does not automatically become unlocked even if you purchase it outright or complete your payments on it. You need to get them to unlock it

[@dylanrobinson2753]

Would love to see you sell them back and see what conditions they say they are

[@grayblanchard]

I had the same situation with Gazelle where my unlocked phone was flagged, then I ordered an unlocked phone - which was delivered locked.

[@ficik]

Joanna makes these videos so much better

[@SanzSplitStream]

What is the name if the song used for the iPad mini 4 segment?

[@AM562]

12:43 with that iPhone XR I think given that scratch anything scratch on the camera bump it was in someone’s pocket with their keys. I don’t know, but that’s my best guess

[@xXVibrantSnowXx]

I like all your videos, keep it up and stay healthy

[@BloodMoonBall]

I sent a MacBook in and got a decent price, but when I tried to sell my Galaxy Note 8, they told me that the display didn't function properly and minor scratches on the body. I asked for a recheck, but they had already shipped it back to me. I was so confused when they told me the screen didn't function properly because I knew they were wrong because that phone was always in a case.

[@GustavoGomez-dw4or]

I have the 6a since it came out and has less scuffs or scratches then that

[@jdmahle]

Also you should have seen how my MIG switch came in the mail. 😂😂 the packaging was so bad

[@xXVibrantSnowXx]

I'm just going to get the Vivo X fold pro 3, The Fold 6 Samsung doesn't seems worth it

[@NightFoxZero]

For around the price of that iPad mini you could get a Samsung S6 lite when it's on sale AND get a pen included

[@NickCharles]

You know what might be a good idea with some of these sketchier used phone outlets? Buy one of the phones in "excellent" condition then trade it back and see if they ding you when you try to trade it in. Curious if their trade in grading is not the same as their selling grades.

[@coinboy_coin]

Also, the XR you saw on backmarket was 128 gb...

[@Keither754]

10:42 Austin…did you just call the home button the “power button”?

[@neorick27]

SO. Who would you recommend as the best site to buy used electronics?

[@itsOBJT]

whats crazy at least in canada all samsung phones are unlocked when the plan is over also some don't even need to be paid off a plan

[@ScottWallace5]

Gazelle's pricing and trade-in pricing is crazzyyy! For used phones, I prefer to use Swappa, good prices and actual photos of the product. Hopefully Austin can do a video on Swappa sometime.

[@theblackmaskss]

I’m using my iPad Air from 2014 and it’s still going, granted they stopped supporting it and it won’t allow me to update apps anymore unfortunately 😂

[@ignaciomaldonado3502]

You've been hittin' the gym. Forearms starting to look swole 💪🏽 keep the good job!

[@8tonystark8]

Or maybe the wife is on strike

[@metaldemonseanknels]

He’s actually just been crankin his hog like it’s the day before shipping off to bootcamp

[@tba1990]

that iphone price is garbage compared to the backmarket one, since the backmarket one is 128gb compared to only 64gb

[@thranax]

So I got an old iphone from Walmart and it came cloud locked. I had to return it and I got the same one on Gazelle for about $5 more but it came ready to work and with a charger (the Walmart one said it had a charger and didn't). I think if you don't mind spending like $5-15 more the products you get at least always work and tend to come with what they say they will.

[@goatmaster3387]

Tip - A good liquid adhesive screen protector will fill in that deep scratch.

[@stevegonzales527]

gazelle has bad customer support. 4/4 times ive had bad support with returns as theyve never been as described. 2/2 flawless had deep screen scratches. why i endured this 4 times.....? 0 clue

[@ogerome32]

Should sell it back and see if the grades remain the same or if they just make them up.

[@baoquoc3710]

The moment I saw the Galaxy's ridiculously low trade in value, I got putoff really quick. Not because I'm behaving like the last bastion of Android, but the place that they straight up trashing Android like the whole Apple elitist mentality is a huge red flag for me. iPhones are fine, though.

[@Gravage]

Anything with scratches on the screen is not in “excellent” condition.

[@Jiiu27]

Great Video Austin ✌🏻👌🏻👍🏻💜💜💜

[@bligabliga]

15:05 - "the best condition Gazelle has to offer." with wording like that they could sell all their "fair" items as "excellent". which im now realizing is what they probably do

[@johnbowen4222]

I have a zfold 5 and love it I started with the zfold 3 and that phone did not disappoint either

[@uhm175]

It's been the same phone all over the years, the Fold 6 won't be worth it, i'm switching from Samsung to Vivo X Fold 3 pro when it goes globally

[@walethegreat]

Companies like gazelle would low ball you then proceed to sell your device that you sold to them for 150% over what they bought it for from you. Went to sell one of my x at a store near where I live and they told me that they’d buy it for 62 bucks where as on their website they sold that shut for like 180 bucks.

[@Puntun0]

Austin try Reebelo to see if they are also a scam

[@russ9740]

You should try selling items you bought back to them at same condition, and see if they downgrade.

[@K0NVICTx]

I used to sell to Gazelle years ago and they gave me very fair offers. But they started offering less and haven’t used them since.

[@weird0pe]

Any chance geek squad refurbished requires a video?

[@apgrenus]

How many foldable phones do you have now?

[@yep_itsmeagain]

While no a scam, they heavily undervalued stuff they buy and overcharge what they sell. Bought a old iPhone 12 from them years ago and it was suppose to be excellent condition but they gave me a good condition phone. They worked with me to swap them out and it went smooth.

[@lisagibson2975]

Regular zoom: Austin, looking good 2x Zoom: boy, you need a shave!

[@kswaes]

I love your slowpoke shirt

[@pokeranger8392]

should resell the phones that are bought from them to see if they appraise them to be the same or similar value

[@TetraSky]

I never would've known about gazelle if not for tech tubers like Austin making these type of videos. We didn't need a webstore like that to exist, Ebay does the same. And cheaper.

[@Thomas-VA]

question is did you downgrade the device enough to challenge them to return the difference between excellent and good, especially if they lowered your selling price on your goods that they found had issues enough to lower the proposed money they offered.

[@pspblows99]

Should have sent back all the stuff you got to see if they would give you the same condition you bought it at

[@gabycashy5]

isnt 150 good for a ipad mini 4 i only see offer for around 300 on different websites

[@txcforever]

Austin ignored that the one in Back Market iphone was the 128GB version and his Gazelle one was the 64 one. So it's still too expensive given the condition of the screen.

[@Cesar-jh1ho]

Best follow-up he could do is trade it in and see if they grade it at the same level when it was sold and if they say its not up the same grade tell them what he did and why are they selling it at that grade if they know its not.because i bet you they won't grade it at the same grade.

[@maxbricker4186]

What im learning from just the first two devices, backmarket is a better deal

[@nabeelsha3967]

Should’ve sold the bought phones back to them and see what they offer