Is Salesforce's Agentforce *Actually* Game-Changing?

Now you know what Agentforce is… but how game-changing can it actually be?
Of course, like every year, this year’s Dreamforce came with promises of game-changing new technology set to change the way we work forever.
Salesforce's latest and greatest announcement is of course Agentforce, and could it actually be the tool that pulls Salesforce out of the weeds and back into the running of the AI revolution?
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[@mamarshall01]

As a consultant that works on a lot of change projects I really don’t see this being implemented outside of the enterprise level, or an org that is mature and maintained. It’s really hard to see the future with AI when a lot of customers are still on classic.

[@OfficialSFBen]

This is a really interesting viewpoint!

[@Anon92.46]

What percent do you come across still on classic?

[@oleonardodemacedo]

Let's see how it will works... Until now so much hype.

[@OfficialSFBen]

Be sure to keep your eye on the channel over the next few months for more info!

[@ahmetarikan8127]

It is so much complex. You need many tools in order AI capabilities to work in my Salesforce CRM. Also, $2/conversion is huge.

[@rayman991]

End of Salesforce era already started and AI will help this process..

[@corneliacannon]

This feels honest and not like just another sales pitch - BRAVA!

[@OfficialSFBen]

🫡

[@shreyaspawar2223]

Agentforce agents seem to be acting like an additional layer taking in customers queries, enrich the prompts with SF field values and calling LLMs like ChatGPT underneath, collecting the response and returning back to customers. Maybe need to spend more time understanding it but did not fascinate much given the hype around it!

[@OfficialSFBen]

We'll definitely be keeping a close eye on this one!

[@kylem8117]

This is huge! It will take some time for the adoption and most large scale enterprises will be early adopters. Customer service tier 1 support department is probably the most impacted by AI Agents in the near term. I see Salesforce holding the AI Agent trophy for enterprise efficiency in the next 2 years. Great vision and strategy. 95% of companies cant build those on thier own by hiring AI engineers. Way to go Marc! Huge win for Salesforce, Investors, and customers.

[@OfficialSFBen]

🙌

[@waylonjenninz]

You’re good.