Is there a meaningful solution to stopping scammers and financial fraud? | 60 Minutes Australia

Subscribe here: 9Soci.al/chmP50... Full Episodes: 9now.app.link/... | Scamdemic (2023)
Falling victim to a scammer is an awful feeling. It’s not only the theft of money or personal information that stings, the thought of being tricked by lowlife crooks is enough to enrage anyone. Statistics show more than 95 per cent of Australians are exposed to telephone, text and internet scams each year. Even more alarming is the amount of money these thieves are stealing from us. Last year it exceeded three billion dollars.
But on 60 MINUTES, Amelia Adams reports there is finally some positive news. A major fightback is underway and it’s one that aims to turn Australia from an easy target into an impenetrable fortress.
WATCH more of 60 Minutes Australia: www.60minutes....
LIKE 60 Minutes Australia on Facebook: / 60minutes9
FOLLOW 60 Minutes Australia on Twitter: / 60mins
FOLLOW 60 Minutes Australia on Instagram: / 60minutes9
For over forty years, 60 Minutes have been telling Australians the world’s greatest stories. Tales that changed history, our nation and our lives. Reporters Liz Hayes, Tom Steinfort, Tara Brown, Nick McKenzie and Amelia Adams look past the headlines because there is always a bigger picture. Sundays are for 60 Minutes.
#60MinutesAustralia

[@hatjodelka]

My approach is just to assume everything is a scam! Sometimes I bait scammers if I have enough time and I'm bored. I once made a scammer cry after stringing them along for about ten minutes and then gently asking whether their mother knew they were working for an organised crime gang.

[@mariaevans5793]

Good on you !!!!

[@playlisttarmac]

Me too. I once even hung up on my real bank several times. I thought they were scammers. Better to be too suspicious.

[@hatjodelka]

@@playlisttarmac I think I got one today, but it was hard to tell, maybe just very rude... I picked up the phone upstairs as my other half simultaneously picked it up downstairs and a chatty older woman started prattling on to my husband about an energy-saving and insulation audit. She then said, "Sir, are you the home-owner?" and I just butted in and said "This is a rented property" Without another word she hung up on us! We were shrieking with laughter. It's always nice to start the day with a good laugh!

[@haddingtoniangcp2464]

I do it too. Go through my spam emails and reply to one and engage them. One wanted me to deposit money in an account that was looks legit. I backed out. One was going to get me a refund of 250k but I need to send money for legal fees. The name he gave me wasn't the name we started out with and I said I won't as I'll use the first name. He got mad and told me to come get the refund myself 😂

[@meplife7313]

I will not believe or respond to callers, emails, or texts. I call the company directly myself if I'm curious to know more. Although I mostly ignore things. The last one was getting an email from my health fund saying they needed my bank account number. I called them directly (not using email info) and it turned out not to be a scam. But then you have to play it safe.

[@cleoxo2566]

We had a scam caller a couple of weeks ago. They claimed to be our bank calling, and wanted us to confirm our passcodes. We claimed that the connection was bad and would call them back. They hung up and we called our bank. They confirmed that they did not call us, and they would never ask us to confirm any passcodes over the phone. Our bank asked us for all the information we could remember about the call and the phone number that was used. They told us to NEVER trust a random caller, and be suspicious about anyone that sounds like a friend or family member, just contact them directly. It's really sad that we have to be so mistrustful, but this is the reality of the world we live in.

[@jeanmyers1787]

I’m a member of a bank owned by HSBC so my first two numbers of my sort code is same as HSBC. I was contacted by someone claiming to be from HSBC fraud department re my account. I told them they were wrong, that I didn’t have an account with HSBC so no point in talking to me, I knew they were scammers as my bank would not casually ring my mobile number to discuss anything, they would ask me to contact me & then take me through security before having any conversation about my account.

[@amandahugenkiss]

You're the real MVP!! Keep spreading the word!!

[@djvillan]

A rogue bank employee could call you, successfully get that info out of 1 in 10 cold calls to their banks customers then pass it on to the scammers. I've worked in various banks fraud investigations dept for over 30 years and have seen this done many times. The lesson is call your bank yourself every time.

[@atomicoy6173]

CORRECT!!!!!!!

[@travelnomad2128]

Whenever I get a suspicious SMS message supposedly from my bank on my phone, I take a picture & send it to my bank for their investigation.

[@kzoll3546]

Always call your bank, never the number that is supplied.

[@M_SC]

So here’s a scam you might not know since you said that:if someone calls you and you think it’s a bit dodgy so you end the call and then call your bank, if they didn’t hang up, then you’re not calling the bank, it’s just still them. They pretend to be other people. At least on a landline.

[@Buttersausage]

Hang up especially if the other person talks horrible English lol

[@bkm2797]

Yep, make sure you have a dial tone before pressing any numbers.

[@itsumotanoshimi]

Anything you need to do at the bank go back to physically walking into the bank and get your issue sorted in person. The more people that go back in to the banks to do business will force them backwards. When you're doing the banking on the phone or internet, you're doing their job and not being paid for it, you're paying them to but your doing their job, you're being placed at risk. It's the same at self serve checkouts your doing their job and you're paying them for you to do that...

[@yveeriksson7437]

Correct! The best advice.

[@salmansadozai5500]

I know how they are feeling, i am Pakistani and i lost my one month salary to a scammer. He created a clone Facebook id of one of my old acquaintance and started communication over text messages. He asked for money by stating that his "mother was in very critical condition in the hospital" and he would return the money after two days. I became anxious and felt an urge to immediately help him and then i sent an amount equivalent to my one month salary. Later, it was revealed that it was not my acquaintance or actual facebook friend but a scammer with a clone id.

[@cuongnguyencuocsongcanada9881]

Hi , I got online scammed, I lost some money, very sad. This must be stopped, I reported and called police, they are working on it .

[@createone100]

@@cuongnguyencuocsongcanada9881pffft. Police will do nothing. They won’t even try.

[@lenitaa7938]

Geesh, that is terrible! So sorry it happened to u! Some FB messenger accounts get hijacked! I have not been able to retrieve my old FB accnt!

[@Tina06019]

I am sorry you were scammed - some of these scammers are very clever and convincing. But I just want to say that I admire your willingness to help a friend - and hope that next time it will be an actual friend of yours. I am sure you have heard a lot of ways to be sure of that in the future.

[@dddtrump]

If thieves received the death penalty there will be much less of these scams.

[@KevinJohnson-er9xt]

Introduce the Shariah Law

[@matt-eu-poland]

We don't need a religious idiocy in order to improve scientific process and systems. No thanks.

[@atifkhanthegreat]

How can you threat someone in India with Australian law?

[@tyvid]

Indian cops are severely corrupt. There are scam call centres everywhere and police are paid off too look the other way. Also victims of scams from India need to fly to India to give evidence if a case is created. So often there is therefore insufficient evidence to proceed.

[@terceldude]

If conservatives didn't exist, these scams would go bye bye

[@peterbradshaw8018]

Never accept any calls claiming to be from a financial institution.

[@EllieChristine744]

You are so right... I received a call from someone claiming to work for microsoft ha ha ha... there was a problem with my computer she said... I said, thanks, but my computer is just fine, and you are a scammer, and do not work for Microsoft... she said she could prove it... but I just said: f. off - she spoke and I said, louder F off - and by the third time she cut the line.... It makes me so mad! I just block the number.... It sais a number from Belgium, but could come from anywhere.... we live in Sweden - I have blocked two of their numbers now.... I hope they rot in HHHHHHH

[@voulafisentzidis8830]

​@@EllieChristine744I've lied by telling them I don't have a computer or broadband but have also told them they're scammers and to get off my f...en line or I'll call the police. They're low-lifes with no morals and it's sad that we have to speak so rudely to unknown callers. Having watched a few scam-baiter videos, I keep reminding myself that it's justfied because they'd steal, given half a chance.

[@mariatorres9789]

I've always said, I'll call the bank directly, and hang up. Every single time, the bank has told me, they didn't call.

[@MrNickpeck36]

@@EllieChristine744 I have had a few with the person saying they worked for google, so I say I work for microsoft and that they were full of shit. It's hilarious how long some of them will stick with it, but when it stops being funny, I just unload every vile thing I can say and boom, they are gone.

[@adrianjeffreys1238]

Cloning of your card is also real. South Africa.

[@duelenigma7732]

I'm a 71 year old Canadian . I would say 80% of the calls I receive are by South Asian scammer dirt bags . They and the country make me sick My phone providers are about as popular with me as well . No punishment available would satisfy my disgust and anger .

[@jonfreeman9682]

You know they're scammers if they can't speak good English like a native. True Aussies and Americans and Europeans speak perfect English. If not hang up now.

[@அவானிஉயர்ந்தது]

My Canadian boss used to get scammed despite all our warnings and pleads for him to be aware of them. Nothing worked. He passed away since then and his widow is so scared of those phone calls now that she doesn’t even listen and hang up the phone saying “I don’t want “ 😂 She might even curse at them depending on her mood.

[@SimonFranck100]

Specifically, India, with the blessings of the federal government

[@kllam9116]

I was told by the bank that they work as a very big organisation such in Sri- Lanka, India, North Korea ...

[@Wog68]

@@SimonFranck100by blessings of state government (police force is administered by states.

[@jdr5445]

I feel so much for these poor people. These scammer demons deserve the harshest punishment possible! 😢

[@jonfreeman9682]

They need to suffer the same financial loss themselves.

[@FreeRadicals305]

As long as the Australian banks can deny any responsibility, there's NO impetus for them to put an end to it. A simple text to release any large funds is all. They couldn't/woudn't do that. Shame on NAB!

[@christinecatt8039]

These financial scammers would quickly go out of business..it there weren't so many gullible people willing and able to give their money in hopes of a big cash windfall... Greed, plain and simple..🤔

[@melaniejones7335]

I got scammed once. My bank paid me back the same day and reported it to the police before launching an investigation and cancelling my card for me. It was terrifying and I felt helpless I am so glad I am covered by English law. The banks here take it very seriously

[@PurplePeopleEater00.00.7]

why don't you guys keep all your accounts blocked/disabled until the short times when you actually make online payments

[@MartintheTinman]

As an English Prison we're so full of criminals that even the Banks steal from us

[@NIX5s]

@ScammerPayback, & @Kitboga on KZbin does a great job taking down these scammers

[@Always_Thinking]

Thanks for the suggestion. I enjoy these stories! I am a CPA so new scams always interest me!

[@aislingsibeallyons3416]

And Jim browning ❤

[@panamaJ]

Exactly. And if KZbinrs funded by patron can do it then the banks with multimillion dollar security budgets should be able to shut the whole scam industry down.

[@patmcgillivray1926]

Yes..scammer patback is good to watch

[@CherylBalicki]

Thank-you, my ears are hearing, and my eyes are open😮😮😮😮😮

[@marilynvallance]

Never give out any personal information online or by phone.

[@sr2291]

Unless you know who you are calling and you call first.

[@Feathersongwolf]

@@sr2291 and that being said, all info that banks/govt need to identify you are your name, DOB, debit number and possibly an email address. NEVER give out any other information.

[@MrBibi86]

it's easier said than done. especially when they are pretending to be from your financial institution or your phone company

[@sheilaboston7051]

@@MrBibi86 So, don't take their word for it. Hang up and call the institution in question.

[@stephenbanks5952]

Also don't install any unusual apps on your phone if you are asked to by your 'bank'.

[@vsrump]

Omg , I am having heart palpitations , just LISTENING to these victims . I have received so many of these scam texts , Phone calls , etc .myself

[@Heidi_137]

The latest scam is email receipt for a purchase with an image of the paid bill with info and phone to call back.

[@xoox7469]

Me Too. I get many calls from scammer. My phone tells me that this a scam call, I don't answer. Hahaha

[@Ausf]

Yes, but you're not falling for it. These people gave their money away, and then expect the bank to cover it.

[@Lilygirl283]

​@@Ausfdickhead..

[@sheilaboston7051]

@@Lilygirl283 @Ausf is partly correct. Different if you're a business that gets an invoice, you pay it and then the funds get re-routed. That is hard to combat. However, the average person should, by now, know not to answer unsolicited texts and emails, or, at least, to check first. Our problem is that humans are programmed to believe that most people are trustworthy - it's unfortunate that is no longer true.

[@babyboomerinc]

This happened to me this year too with NAB. I felt bad losing $5,500.00 that I've been told they're not able to collect for me! I felt so sick to my stomach and I had no access to my a/c instantly!

[@FLEABONE]

My Dad is still traumatized 2 years later after a scammer almost got him. Luckily my English Mum phoned the bank and me. The scam, a Norton email about a refund, was timed at the same time my dad was expecting a Norton refund. The email had a link that connected the scammer right into my dads computer. He ended up on the phone with the scammer who was going to "walk him through" the process. The scammer told my dad to enter the refund amount of $250 the scammer added zeros making the amount $25,000 and blamed my dad. At some point cookies from my dad's bank were edited to show a deposit of $25,000. The man had my dad convinced he was going to gonto jail if the money wasn't returned. The scammer played upbthe pity too saying his family would starve.when my mum called me to say "I thinknyour Dad is being scammed I rushed to my parent's home. I gotnthere just as my dad was giving the man a credit card. I had to snatch the phone and when I asked the man for credentials. He threatened me with jail. I laughed and told him he would be giving me his credentials and not threatening me if he was legit. He told me "F #(《 you." and hung up. We had to close all my parent's accounts, credit cards, bank accounts. Change all auto pay for everything. The scammer also opened a Coinbase account in my dad's name and Coinbase employees were horrible and useless. My dad was in tears. He was a flight engineer and then a systems administrator in the US Air Force and for the federal government as a civil servant and suddenly he was gullible. Even now I have to screen emails, he almost got caught up by the same type of scam again. He doesn't trust himself about any major decisions anymore and took a huge hit to his health. Already in heart failure when this happen he has lost another 15% of heart function and had multiple mini strokes. I hate these scammers. I especially hate that they take our attempts at not being racist and use it to their advantage. I admit when I get an incoming call where the person has an Indian accent I am immediately suspicious. When it is a scammer pretending to be Social Security I tell them their next life will be as a boil on the ass of 1000lb pig. I hate them with a passion that makes me grateful they are 1000s of mile away. I feel this was a personal attack on my family and harmed my father irreparably. Someone should pay.

[@KiwiCatherineJemma]

Wow thanks for being such a great daughter and catching it, just in the nick of time. Sad to say, but your dad perhaps needs to NOT be an authorised user on those bank accounts. (The local bank enabled me as an authorised agent for my elderly Mum's account). And if possible have his computer setup so he is just a "user" but cannot download or enable new software without an "Administrator" login (which you can have).

[@djvillan]

Sorry to hear what happened but what you described is classic scambaiter channel content. Every detail is the same. The scams are all the same, just tweaked slightly as they get caught.

[@travelnomad2128]

Be as racist with them as you want, they're scammers anyway!! I'm of brown race and I'm enraged & hate scammers with a passion too!!

[@ManiyaVinas]

be rightfully suspicious, I honestly doubt that my banks would every hire someone with a strong accent

[@sTraYa249]

I've had Indian & Nigerian peeps try scamming me & I don't care if I'm actually accused of being a racist because these days it barely has any meaningfulness.....& they're the one's calling me. Of course it's not all, but unfortunately a stereotype has emerged.

[@splint3048]

I'm baffled as to how a bank can allow multiple transactions to an account which has never been used before. Particularly large sums. Surely there is some limit where the bank must halt transactions and call the account holder. It's ridiculous that they claim to be working hard to prevent fraud but some simple steps like this would make a big difference.

[@sheilaboston7051]

My bank has an option to limit transaction levels - mine is set at $3,000. Anything over that and I would be notified. There needs to be a lot more education on how to safeguard yourself - people can't just blame the banks unless they really are at fault. Also more education for the technologically-challenged, as well as on the types of scams in operation. Humans are pre-programmed to trust, but people need to be more aware also.

[@rlkinnard]

The scammer gets all the information necessary to change all passwords and change te two step notification that allows her to take control of the account.

[@rlkinnard]

@@sheilaboston7051 I would set it at 100 dollars.

[@antonmoller624]

They only like to prevent fraud against themselves. Banks are criminal organisations and they want your money.

[@DamonsMistrisVampire]

Hell when I wanna buy shit from overseas I have to call my bank get them to unblock the transaction as they flag it like it’s only for 180😂 multiple times I’ve had to do this to buy something I wanted

[@krab1791]

No company will ever contact you an say “our service was bad so we want to give you a refund” unless you prompted them with a ton of calls/emails.

[@aislingsibeallyons3416]

Yeah that's common sense no internet company ever gives anybody a refund ever ! Huge red flag !!!!!!!!!!!!!!!

[@Nocturnalux]

Really? I’ve gotten refunds on the rare occasions items did not arrive. Online bookstores, in particular, are very accommodating. I once bought a book in Dutch, thinking it was in English, and wanted to know if I could return it. It was my fault, too. Since this happened during the pandemic, they were not accepting returns but gave me a refund anyway. Another one told consumers to inform them when a book was taking too long to arrive, I did so, and got a refund on the spot. The books turned out anyway and I contacted them and paid again.

[@angeladawn805]

What sort of Internet company refunds 500 bucks? That's a red flag. I had an email urging me to claim 200 bucks voucher because I bought a certain product from a supermarket, when they sent a second email, i called the loyalty card provider to lodge a complaint. All the emails pertaining to this goes in the bin :/ The same with receiving unknown phone numbers. Don't pick up, call them back on the work phone!

[@krab1791]

@@Nocturnalux they contacted YOU and told you that you never received the books? then they asked you for your bank info to give you a refund? I highly doubt that. Of course companies are going to refund for purchases that were never received when you call them. If I get an email from Amazon stating they need my bank or credit card info so they can make a refund, I know that it’s a fake because Amazon already has that information.

[@Balanced3645]

Scammers are in the midst of this chat🔥☄🌋⚡

[@OdogExpo]

As a Canadian living in Scotland, 60 minutes Australia is one of my favorite sources, well produced! Keep it going!!!

[@NinoPrez007]

Mine also

[@Jrld87]

All I wanted know on this episode was how NAB did allow those huge transactions without notifying her in some way?

[@tamrix]

They transfer under the alert limit over a period of time.

[@uwiblue]

9:24 This was a very powerful question, a punch straight to the face. The bank man interviewed stuttered all the way through his vague, unremarkable and insincere answer. That reassures me once again that banks are never ever my “friends”(as they usually portray themselves in their sugar-coated ad campaigns): all they want is my money. 🤑

[@pinkdiamonds9137]

My mother who has many disabling health issues just started working again after 10 years, we were all so proud of her and she has been doing so well. 2 days ago, she was Called by scammers who got remote access to her phone and drained both of her bank accounts, $3,700 gone! She pleaded and begged on the phone with them, crying to please give it back as that is all of her money and she needs to pay bills, the piece of shit laughed at her crying and pleading and hung up. She called me hysterically crying and commonwealth and ING both said they can’t do anything and won’t try to trace where the money went; Centrelink also wouldn’t help. This is sickening and infuriating!

[@andreawallenberger2668]

"Every Australian helped bail out your bank, now you're saying they're on their own. It sounds like you're privatizing your profits and socializing your losses..."

[@linpalumbo2099]

Jon Stewart said these exact words first, and it can be applied to every industry that received a government bailout during hard times.

[@judithcampbell1705]

I was a victim of a group of scammers. Was able to get most of my money back but not all. My bank was sympathetic but couldn't do much to help. I still get phone calls, but I hang up on them. What a world now.

[@djvillan]

Simple solution. Change your phone number everytime it happens. Most times they won't get your new number for at least a year.

[@davenone7312]

Victim? Or a simple idiot? Not much difference these days is it?

[@GypsyGirl317]

Keep a loud whistle on your person at all times, and when the scammers ring your phone 📱 blow it long and hard in their ear 👂.

[@jonfreeman9682]

Never answer unknown callers. It's that simple.

[@cjp592]

This may have happened to a very very good friend of mine who is elderly. He lived in Europe-away from me. And he would get a lot of phone calls. One phone call he said to me was from Microsoft support telling him that they know he was having issues with his Microsoft etc and they could offer support. By the time we spoke, this had already happened. So, I asked him if he hung up on them and if he divulged any information. He said he didn’t. But his computer was really slow. The elderly are especially vulnerable to this because they’re not much in the know. But those who work and go through security trainings, this is one of the things one is trained on. The scammers are relentless. I suspect it will get more relentless as tough times worsen. Families, try to look after your elderly. It came to a point where I ended up buying him a new desktop and shipped it to him. What made it worse was that unbeknownst to me until shortly before he passed was that he was already experiencing dementia. This happens too on Google Jobs. You think it’s a job ad but really scammers posing as recruiters. So, be careful because not all job ads are legitimate.

[@MsPea]

My elderly neighbor also fell for the Microsoft scam. He ended up giving them his back account info so they could "fix the problem" and he had a couple thousand taken from his account for "support."

[@Wavelover33]

So he was elderly but wasn’t scammed but your trying to say the elderly are scammed more? Your post is contradictory

[@weird-guy]

in my country theres job offerings that are money laundering operations and some people dont know that they are participating in a crime, also do to high elderly population, most elders are still scammed in person, i would say the 40-60+ population is more prone to phone/email/message scammers and the younger population is scammers from second hand market or fake websites offering cheap prices, at least this is my anectorial evidence.

[@sidstovell2177]

I'm a retiree living in Mexico. We were hit, in the early 2000's, by Nigerian scamming over landlines, who knew the names of distant nephews, who were coming to visit, but were broken down on the road to our city. Seems strange, but some people sent money. Yes, the elderly are vulnerable.

[@j.h.d.2153]

Thank you for trying to help. Your comment about dementia is so true. Many don't realize that someone is in beginning stages of dementia...heck, the person themselves possibly, won't realize?!! It's frightening, and yes people need to help their family. Dementia is getting worse as population ages. God bless you for trying to help a friend from afar. 🕊🙏🐾🐣

[@FatGayandTired]

This response from the bank is DISGUSTING. How can a bank allow that large of a transfer in such a short time? That pretty despicable.

[@SueRosalie]

banks need to have tougher barriers to transfers, even if it upsets a few people.

[@christurner68]

To help fight this problem, have all customer support call centres back in australia !

[@alexdeliperi4328]

I simply do not answer calls or open any correspondence relating to a anything related. Am 78 and never been scammed.

[@peterbradshaw8018]

Give customers an option to delay payments. Rememb that three day thing.

[@yveeriksson7437]

And set a limit on how much to withdraw

[@31nattyb]

What a fab idea!

[@attomicchicken]

@@yveeriksson7437 What do you mean? This has been a standard for ages now. You can easily change the limits in the apps / website. You can do it at the branch. Is this a tongue-in-cheek response or something?

[@jojobee228]

Banks need a 3 day cool down period for all international transfers, and must get another confirmation before it leaves the country.

[@canaans1]

Quite often they aren't. Someone will just straight uo withdraw the cash from the account in aus and move it overseas via other methods. Or use card transactions in aus to purchase untraceable assets such as bitcoin. International payments are deff scrutinised a decent amount and are avoided by scammers

[@SueRosalie]

@@canaans1 yes scammers use gift cards and bitcoin because they are untraceable

[@Michael.Chapman]

I hope Angela and the other victims might receive some help now they’ve been able to tell their stories publicly via 60 Minutes.

[@bjbear5202]

My bank denies suspicious charges and contacts me before letting them go through. Not big charges, just weird ones, like one in North Carolina at 145pm followed by one in California at 147pm. If my little local bank can pick up on that, what's this bank's issue?

[@takatamiyagawa5688]

That's great for transactions that have a location attached, but pure online transactions don't really have a location.

[@sociologica4247]

very well said: privatizing profits and socializing loses... in every country is the same problem

[@angelam886]

Think you mean losses lol

[@jonfreeman9682]

What's that got to with fraud?

[@Wog68]

Add the guilt trip, the narratives of trickle down economy, the pomp of self decorating as “job creators” and looking down because you work as employee (means you are dumb and open to welfare unless someone get you a job).

[@lalah9481]

Here in the US, our bank gave us back the $800 that was stolen by someone who copied our atm/debit info. This was a huge relief, however, I was appalled to find out they don’t go after the person/people who did it. There were transactions accomplished in another state at an in network (STAR) bank, so they have the persons photo from there. It’s probably the third party who purchased our info and the bank said they just write it off; too expensive and time consuming to follow up on. Why would thieves stop if they’re never pursued??🤬

[@ingridakerblom7577]

Other countries can't go after someone in different countries & esp citizens.. The US police don't have jurisdictions to act in other country. And scammers operate in countries where the law is weak & police are corrupt or don't care. Or they simply don't have the recourses to do so. Then it's better to not give you false hope that they could get them in any way. Or that there would be any chance that they were held responsible in court. ESPECIALLY when the victim is in another country.. think about it a bit further..

[@lot5953]

Maybe it's too much cost to go after the person

[@orawancarlile6192]

​@@ingridakerblom7577: They can use interpol just the same as narcotics, human trafficking, or other criminals.

[@ghilbzvilgadz8816]

This is nothing new to me as I've been hearing a lot of these type of complains from customers when I worked before as a complaint manager in one of Telcos in Australia. Most of these victims are elderly and living alone that's why they are so vulnerable to any type of scams. The only way not to fall to scam is never entertain any link or incoming call from unknown number, instead call directly your bank or telco to verify if the call you received inquiring about your account is indeed coming from them

[@ingridakerblom7577]

@@orawancarlile6192 interpol won't help if the country where the crime is comitted DON'T care and if the police there don't have the recorces.

[@teschchr122]

Privatizing your profits and socializing your losses, indeed! My bank, if any large withdrawals are made, immediately freeze my account until I verify that it was legitimate. It’s outrageous that most of these transactions were multiple withdrawals in large amounts.

[@tanyamiller6275]

Wondered if anyone has noticed since our corporations have been using offshore call centres that scamming has become rife

[@maginot2u]

A company with whom you have a contract and who provides services to you., be it internet, cable TV, cell phone etc, will NEVER ask to credit your bank account directly. If they owe you money they will credit you via your personal account with them and you will see the credit on your monthly account statement. As far as Amazon is concerned, I regularly get emails containing the Amazon logo and saying Amazon is attempting to deliver a package to me but first I must verify some information. The email asks me to call a phone number or click on a link. As I never shop on Amazon, I know the emails are scams and I immediately delele them. I also get frequent emails saying Home Depot, CVS, Ebay is sending me a gift. Again they ask me to verify certain informaion. Don't fall for this Gift Scam!! Don't verify or respond to their requests for information.

[@CodexIndia1]

It's terribly problematic and I think it requires a diplomatic solution. We know through the work of people like Jim Browning and Perogi that the majority of these call centres are located in India, Pakistan and Bangladesh. If the Indian, Pakistani and Bangladeshi governments refuse to take action on the scammers then they should have political pressure applied to them and be given less favorable treatment in trade and finance or have sanctions applied against them until they do take concrete action. Limit their ability to travel or do business or study in our countries until they stop the crime. Not a day passes where my stolen information isn't used to bombard my email and phone number with fake scams pretending to be the Australia Tax Office, or Medicare or Centrelink or any of the Big 4 banks here in Australia. It needs to be stopped.

[@djvillan]

The only one that seems genuine is Jim Browning. Most of the other so called KZbin scambaiters/scambusters are only posting their content to get views and get paid, especially that Perogi clown. Notice most of them appear in each others videos and the scammers they bust don't really care that they're caught out. If they were serious about deterring these scammers they would ignore the so called privacy laws they hide behind that supposedly prevents them form disclosing the scammers personal details.

[@jeanmyers1787]

In India certainly & I presume Pakistan & Bangladesh the police are corrupt. Restaurants can’t sell alcohol without a license which is very expensive so only hotels such as Taj have them. Local restaurants pay police weekly to turn a blind eye so I’m sure scammers will do the same thing.

[@gailhickman743]

Not forgetting the African scammers as well.

[@ManiyaVinas]

@@gailhickman743 which countries?

[@jrmichel1975]

@@ManiyaVinasa few, but mainly Nigeria.

[@Recon6delta]

I really feel bad for the people who got scammed! I was scammed a couple years ago. It’s embarrassing and makes you so mad 😡!

[@Kwesekara1672]

What a horrible thing to happen to you. It would mortify me. Can’t seem to be able to trust anyone anymore.

[@andrewmcrorie3096]

haha I dont

[@jonfreeman9682]

You should never be scammed. Just hang up on anyone you don't know. Stop answering calls from people you don't know.

[@Kwesekara1672]

@@jonfreeman9682 Unfortunately the scammers are getting more & more sophisticated in their methods to suck people in. You have to be so careful.

[@SueRosalie]

anyone contacting you out of the blue and asking for sensitive information is guaranteed a scammer.

[@abbypovetz1560]

I worked for a bank and i resigned due to stress and i get affected with the emotions specially elderlies who got scammed cleaned of their savings by scammers and fraudsters Its so hard to recall the money. I think all banks should cooperate . All banks must be Vigilant with unusual transactions.

[@SueRosalie]

it needs to be harder for older people to withdraw large sums of money. If you watch a bunch of the romance scam videos, it's astonishing the lengths old ladies go to in order to send their life savings to their new fiance 'Johnny Depp' or 'Barry Gibb'. Some of them even take out loans and don't even have enough money left to buy groceries. It's shocking.

[@sbam4881]

Just dropping by to say that this host/reporter is pretty fantastic. e.g. The grilling of the NAB head of security "sounds like you are privatizing the profits and socializing your losses the problem" etc. really had him squirming. Well done.

[@CriticalityIncident]

The biggest issue is that most scams originates from call centres in India, and that the Indian police for the most part is in on it and therefore choose to turn a blind eye.

[@MsPea]

On the phone, you can always tell from the accent that it's a scam.

[@Peekaboo-Kitty]

They turn a blind eye because they are "bribed" to do so.

[@billg7205]

Jim Browning hacked a call center and turned all the info over to the police. He had the phone system hacked as well as the cams and watched a conversation between the police chief and the scam call center owner. The call basically said "Ok we're going to meet up now and make sure to BRING IT". We all know what it is.

[@billg7205]

@@permanentfrown4766 ​ @permanentfrown4766 There's a few others doing scams, but the scams looking to take people's entire bank accounts mostly come from one country. There's something seriously wrong with them. I can't see any other reason that makes any rational sense. Over half the world is English speaking with many of those areas impoverished, but they don't make these calls looking to use connect software to take all your money.

[@reecewoods1775]

@@Peekaboo-Kitty yeah exactly. Which means they are in on it

[@dwuagneux]

Truly sobering. We have been lucky so far with our bank, contacting us on several occasions when things look hinky. And each time they were right. It was well worth the inconvenience of having to change passwords and cut up debit cards to prevent the staggering losses that have hit others. I did not know about the AI voices. I have recently been getting voicemails saying that they’re contacting me about my financing for something vague. I am now wondering if they are actual voices at all. Thank you so much for all of the hard work that 60 minutes Australia does to help the rest of us.

[@bravewarrior1218]

Beware... Gen AI is very good at spreading disinformation and fake news.

[@RM_VFX]

I mean if strangers show up at your door saying that they're inspectors checking for defective home products, and you let them walk away with your TV, PC and a safe full of cash, your insurance probably isn't gonna pay for that either... You need at least a healthy amount of suspicion about people, and a minimum of due diligence.

[@L9MN4sTCUk]

He knows never to share his password but then shares the one time code. The one time code is more sensitive than your password. Why do people think the one time code is alright to share?

[@Heidi_137]

Always hang up and if in doubt call your bank directly, the number on your card or statement, nothing else.

[@lot5953]

​@@Heidi_137I have so many phone calls with unfamiliar numbers so I never pick up because I don't expect any call

[@KiwiCatherineJemma]

@@L9MN4sTCUk I blame, in large part, the "one time codes" that a bank will text out. Yes it will say somewhere in that text "Do not share this code". Personally I think that one time code texts should start "... Only SCAMMERS will ask for this code. DO NOT TELL ANYONE, INCLUDING BANK SECURITY STAFF. If anyone asks for the one time code, please recite the following message in a loud voice "Get a phucc up you, you utter kunt" and then hang up the phone. Here follows your one time code. 9876 . Do not share the above code with anyone. " (Thanks Catherine, you've just stopped every single scam, of the type that uses the texted one-time-codes. ) Oh but some people might be offended by the wording, I can hear the bleeding hearts from here. Yeah but many people will not lose their $100,000 or more !

[@tonnguyen2670]

Heart breaking and devastating for these people. Definitely not going to bank with NAB

[@khale7180]

In this day and age I don't understand how our bank system can't track the money down and take it back.

[@ratbatnufftime2861]

The important thing to remember is that as long as there are people out there looking to get rich quickly or get something for nothing, scammers will always have a job.

[@M_SC]

That’s not very important

[@ratbatnufftime2861]

@@M_SC lol, of course it isn't, until it happens to you or someone you know. too many of us humans are like this, that's why we'll always be vulnerable to these tricksters and thieves, who are constantly upgrading and changing their tactics.

[@ryanreedgibson]

No, if there are people who are dumb enough to get scammed there will be scammers.

[@ratbatnufftime2861]

@@ryanreedgibson there will always be people like that because people will always try to get something for nothing, which is exactly what scammers promise.

[@Wavelover33]

Thanks for stating the obvious ratbatnufftime2861

[@Rose-inspirations]

The problem with giving everyone back their money from scams, is that they will charge more fees to the people to replace their loss. If your credit card company can stop transactions if you forget to tell them that you are going on vacation or if they see more movement then normal..then I don't see why your bank can't do the same.

[@weird-guy]

someone i know brought an item thru a seller from a second hand market paying with a bank tranfer he didnt received anything,so he called the bank toask for the money back, they said you need to pay the bank i think 20€ and said that the scammer needed to acepted to return the money, so he cut his loss because instead of losing 40€ he would probabilly lose 60€.

[@eduardantonovich9791]

When all banks reimburse all customers then the scammers will move to opening accounts, setting up a scam, plead being scammed, get a refund and on and on...sad

[@xana5649]

Sooooo true. They would scam banks too!

[@TerenceHiggins-ji6st]

*AstraTrustHQ* videos? Ah, yes...making scammers cry. So satisfying. Keep up the fantastic work, sir. I get at least 20 calls per day from the cowards. I've probably blocked close to 500 numbers (if not more). All I have to do (if I want to have fun) is say I live in Kolkata, and they hang up faster than a baseball pitcher releasing a 100 mph fastball! Word is getting around, and you are in the minds of many scammers! Superior work! You exhibited excellent in your undertaking, and we are highly thankful for that!👏

[@rebapuck5061]

First step...Make it illegal to sell phone numbers and email addresses.

[@hahahehe1988]

For YEARS, Indian call centres with whom we have no contracts have excess to our data thru so many companies we trusted to protect our private info. How can we trust authorities to be hardworking, responsible and INTELLIGENT going cashless? We are crazy to allow them( Biz & banks) to do this so easily to us.

[@arbjful]

Most of the data is onshore now

[@mg79277]

You are 100% right. A cashless society will wreak havoc. The digital age has brought some good but ultimately has also changed society, people, not for the best.

[@patrickcannell2258]

666 beast system. Described in Revelation 13 in the Bible. ​@mg79277

[@dorientjewoller113]

Best point is made in this: We have bailed out the banks when they got hit with the international financial crisis, caused by a bank that scammed, yet they refuse to bail out people that are getting scammed.

[@11killer30]

Did you watch the whole video?

[@canaans1]

Simply not true. They reimburse a lot of people out of pocket. They can't reimburse everyone it just doesn't make sense. Customers go in making withdrawals saying it's to buy a car, go use the cash to buy gift cards and provide the codes to someone on the phone and expect the bank to wear it. Sometimes there is literally nothing the bank can do. I think the ANZ ceo attitude is best. Did we contribute and therefore need to wear some of it or all of it? This is actually the attitude a lot of banks have, but of course they also need to be better as well. They email and text people literally on the reg with information on how to protect yourself against these really basic scams and those codes the victims read to a scammer literally say in caps not to provide it to anyone INCLUDING nab and also the code is to reset your password. She read a text that's literally screamed not to share the code and that its to change your password. In today's world where this has been prevalent for years didn't take the time to learn any basic ways to protect herself then went to 60mins complaining that the bank should fully pay for her mistake. It's only when a customer compromises their own information or authorises a transaction themselves that there is a chance they cannot be reimbursed. Even then they are often partially or fully. There is so much more in the issue with scams than 'the banks need to fix it'. Our own ATO has been scammed 10s of millions in fraudulent tax returns in the most embarrassing way possible repeatedly, telcos let people port your phone with minimal information and people just don't take the time they should to understand how scams work. The Indian government as mentioned do very little and the pressure could be turned up there I'm sure. There are known scam center owners fully identified with all the proof in the world and they drive around in their Lamborghini's and don't even need to look over their shoulder. Also comming down a bit harder on the Australian accomplices which are a required piece of the chain often getting paid to withdraw scam funds and flip it into another form to get some back to India while keeping some for themselves - often when looked at they play the victim of a romance scam, however often are not and are just straight up on the books but looked at as a victim. It's a complex issue with a lot of moving parts, but expecting banks to wear the billions every year which at the current trajectory Aussies are loosing more and more to scams will be more than the banks even even make in a few years just doesn't make any sense.

[@LeGrandeCappucinna]

There wouldn’t be any banks left to stash your cash, if they reimbursed every person who lost money out there, think about it. Without banks, our economy doesn’t turn. This is not something you should hope for. How about, people start using common sense and sensibility. Homo Sapiens developed very advanced brains, and they’re just not using it.

[@traceykitchin9722]

I've lost around $350,000, yes $350,000. This happened to me 3 years ago and I've been told that there's nothing that l can do. I was trying to build a new life for myself and my 2 children and now l have nothing, renting and unable to afford to live, $46 is what l live on per week after l pay my rent. Im devastated.

[@tyvid]

Very sad. Sorry for your terrible experience. Bastards

[@terceldude]

That sucks

[@xana5649]

Wow, sad!

[@feliciamapossa9113]

I'm so sorry

[@traceykitchin9722]

@@feliciamapossa9113 Thankyou

[@AnnaH74]

I'm constantly getting scam calls. And constantly telling the scammers that I work for the companies that they're pretending to be. Plus I've got no money anyway. My phone comes out with suspected scam call on the screen also.

[@gaynor_goldcoast]

I had scam happen, thru westpac- which I left as they wouldn’t protect me. As a real estate agent my info is available and although I could prove my case, they ignored me and gave me late charges. Thank you banks for being dummer than scammers.

[@alileevil]

It is simple. Have the banks stop outsourcing all their work to countries like India which is leading to data leaks.

[@canaans1]

Lol no data leak required for either of the scams these people fell for. Literally just dial a random number and make up a transaction and ask customer to help you rest their password. Eventually you will get a hit with the right bank. And if you text everyone some of those people will have the right bank. It's a numbers game - throw a big enough net and you will catch some fish. I do agree they shouldn't outsource as much for cheap labour, but for different reasons.

[@MrMRW14]

You thinks that’s banks? No it’s the 40 apps you have and the 20 porn sites you visit. Get real!

[@tamrix]

It’s all onshore. Truthfully.

[@user-ijh7tl5ie3]

You nailed it! Data leak from within👍🏻💪🏻🎯🎯🎯

[@alileevil]

@@canaans1 Scammers don't go fishing blind. They are not some street thugs who do not know what they are doing. Scamming is a highly lucrative business and the scammers follow a methodology. They exactly know the phone numbers of the elderly. They know which banks they have money deposited in, and they know how these banks operate because they use ways to get the money without alerting the bank. Many insurance, banks, and even pension-related companies are all outsourced to third parties in India with questionable or poor cybersecurity policies. Since then, its been scam-haven.

[@albertowen1025]

Greetings from the United States! We too (including me personally) have been victimised by a scammer, and I am sorry (you, the reader) have been placed in a dark corner with all their false promises and actions these scum have done. I am working now on my Master's degree in Cybersecurity and work with an elite group of people who are dead-set on catching these criminals. I would love to share more with you, but for the reasons of privacy and personal security, just remember you will ALWAYS have an ally in your fight!

[@irma_inyt]

May the good force be with you and your undertaking.

[@notimetodienttd1115]

Thats good to know. But due to your secrecy how can anyone tell if you are legit and not a scammer offering help? Please enlighten us..🙏

[@bbyrd500]

may the 4th be wif ya

[@gracy2626]

I recently joint the platform trading , I deposited 250euro for the beginning,and after a 3 weeks for my curiosity I tried to withdraw from my investment 50 euros and to my surprise I can’t withdraw it takes 2 weeks already but still I can’t,a woman name Alison called me that I can’t withdraw because that’s is investment money:and told me to make more investments 5,000 euros and she promised me after a month I will get thousand of profit; I don’t have than big money so still I didn’t agree with her proposal:so please tell me is this also a scam.

[@samcart2861]

​@gracy2626 😂😂😂 you will get ONE thousand back but first you need to give us another FIVE thousand on top of what you already deposited and can't get back 😂😂😂 do you think it's a scam?

[@Crazymummyp]

Bottom line: no organisation will ask you to hand over personal security information over the phone, by text or email. No matter how 'legit.' Falling victim to a scam is awful no doubt. But I can't really see how the banks should be responsible for reimbursement. It's one thing where the fraud happens because the criminal/s have stolen an identity &/or unlawfully accessed a bank account and taken from it; banks then have some culpability. But it's really quite another IMHO when the owner of the bank account willingly hands over their ID or information. It's awful and criminal; but not sure how it's the bank's or their shareholder's responsibility to make good. Certainly not 100% responsibility.

[@wynnkidsnannylorivance4111]

It sounds like NAB is looking for any excuse to abandon the customer. Customers who have been with them for years.

[@OfficialBigDaddyBC]

My accounts in Canada are protected by the CDIC (Canadian Deposit Insurance Corporation). I also have a daily limit of bank transfers (mine is $5,000). Why aren’t banks required to do something like this?

[@canaans1]

We do? 250k guarantee for Aussie and we can also set limits.

[@MrNickpeck36]

I saved my dad's butt a few months ago with the, "hey something is wrong with your computer" scam where they were trying to remote into his PC. Luckily my mom called me and told me what was going on and I was like, pull the plug... NOW. Thankfully that happened before he started handing over bank info... I have always told them not to listen to that garbage, but my dad loves to click on things evidentially...

[@SueRosalie]

those scams are horrible, they can indeed hack into your bank accounts and empty them. We've all had those phone calls. I ask them "how do you know if I've got a computer" or tell them "that's funny, I don't have one" and they hang up. Or you can string them along for laughs and waste their time for a while.

[@Reed-2big]

My dad got caught and he was once quick enough to know better. He did however, at one time, really get calls from Microsoft. He was luck, he called the bank who froze the card and then Microsoft who connected and watched and tracked the offender and then cleaned up the damaged. I know because his wife quickly said are you sure and he called me to know how to block his financial info …. They only had one credit card. One of the things he did right was admit what had happened, quickly, and notify people for help. Dad was still pretty alert at the time so it surprised us that he did something he would have stopped us from doing.

[@david-reason]

The UK example is only a small bank. The big Banks (RBS, HBOS, Barclays, HSBC, Lloyds etc.) love selling insurance. It's simple, the banks need to insure (against being Scammed) the deposits they hold are insured already. The banks in the past have always gone for the cheap, easy, options like Chip & Pin technology which is why we have this growing scamming trends now! The banks can not be trusted. Plus if you trust your Govt after the Pandemic . . . enough said.

[@user-wickedflower]

When someone frames that question with “it’s a great question “ what they actually mean is, this is a question we anticipated & this is our rehearsed answer ,aren’t we all so clever 😅

[@sdedes2654]

I work in a bank and these scams are very frustrating for us. This is in no way the banks fault! We know the red flags when someone is being scammed and we try hard to talk to the customer but instead of trusting us (who they've been doing business with for years) they will trust someone they've talked to on the phone for just a little while. The customers get very upset with us if we don't release their money. Then when they lose it and realize they've been scammed they expect the bank to reimburse them. People need to have more common sense and stop trusting people they don't know who are asking for their information and money. If the banks reimbursed everyone they would go bankrupt.

[@robbiebob6267]

Totally agree with you..... I feel greatly for these people who have lost a lot of $$$$. Now.... I don't want to be heartless here It always intrigues me that these folks who have been tricked & all of a sudden it's the banks fault & not their own...... Duty of care seems to be the buzz word these days of ducking & weaving from our own responsibility & accountability of our actions.

[@theophiluschambers3628]

the scammers using NAB to collect funds then using NAB account to buy crypto ?? its 100% the banks fault and their useless KYC procedures.

[@josephj6521]

Banks should NOT allow withdrawals without sending out confirmation codes plus double-check with the account owner that they want to withdrawal thousands. It seems security is too lacking.

[@philipmullins5185]

Two transactions of $40,000 should have been a red flag for the bank , was the money sent to a corporation or an individual ? why was the customer not informed that the money was transferred also if the receiving bank kept the money on hold until the customers was informed then the scammers would not have got the money , the lady who was scammed contacted the bank , why did they do nothing to stop the payment , why was the transfer done in hours when often it can take days .

[@lot5953]

​@@permanentfrown4766yes you are right. I put the limit in my account so I get email whenever it goes over the limit

[@rickynaidoo8629]

It’s always the middle aged or older people getting scammed this way. Bank’s should always flag huge transactions with customers who fall within this group of people.

[@adc2327]

I hate to say this but, the bank can't be babysitters. They have thousands of customers. I am a senior myself. If anyone calls, texts or emails anything having to do with my money I call the bank directly to verify. It's a voice in the phone. It could be anyone. I have gotten plenty calls, texts, etc. Some are so obvious. If not I call the bank, electronic company, etc. directly to find out if they are trying to get in touch.

[@penultimatename6677]

​@@adc2327Slowing down a transfer request is not babysitting. 2nd factor authentication is one way to slow down a transaction but has flaws.

[@hatjodelka]

Young people get their bank accounts emptied too. I've certainly read about cases in the UK where this has happened. A lot of these scams are very sophisticated and they change all the time.

[@rickynaidoo8629]

@@adc2327 Not all seniors are clued up when it comes to these scammers, hence they are taken for a ride.

[@a.jlondon9039]

You don't think young people don't get scammed? You are naive.

[@manamichan100]

It seems like I get flagged for suspicious purchases done by myself more than these poor people. I can’t imagine losing that much money

[@cissymckinley3154]

At age 61 I remember having A party line. Now they can use your voice , mind blowing.

[@baharpiena9246]

Not only banks in Australia, but all banks in the world must fight the scamming system. Time that the biggest banks in the world colab togheter.

[@MrNickpeck36]

Want to see real change with the banks? Have it cost them money every time something happens, then they will change. I have been saying this for years, start letting these companies that get hacked and lose peoples info, get sued by said people EVERY time intrusions happen, only then will they take security as seriously as they should. But as long as companies and banks are shielded by a trash government (all of them pretty much), they will never strive to do any better because no one is forcing them to do so.

[@notimetodienttd1115]

Problem is it might be insider job that cohorts with the crime syndicate.

[@Ercan-cy3we]

The banks are the scam 😂

[@bissetttom1738]

but all the big banks run their own scams. if you look back over the last 20 years all the money laudring they have been caught doing. it is hard to trust them especially when they won't help.

[@primrosewalcott7008]

​@@notimetodienttd1115 True.

[@monicakieck7501]

I think these scammers are paying criminals working in the bank; how else would they get the information 🤔

[@M_SC]

They got a tiny piece of info from the victims and they can somehow take all your money with that and technology. Even though there supposed to be various limits on how much you can withdraw etc

[@user-luminlush999]

No. The bank sells off it's acct servicing to India. The legit centers and scam centers share reps and data for increased pay. The banks need to be there own service agents!! Period!! It's irresponsible to outsource service to save millions and force the client whose assets are in their care to assume all the risk of their irresponsible choices!! They need to be sued in that basically the scammers are low balling charges in exchange for data access!! There are poverty stricken towns that have fully regenerated the city centers from scammed funds!!! 3/4 of the victims are elderly lonely women and that's why no one is doing anything about it!!!!

[@aislingsibeallyons3416]

No the victims give out passwords and download apps then scammers easily hack in very easily.

[@RM_VFX]

There's a lot of personal info on the dark web. Combine that with what we voluntarily put online, photos, videos, names of family members, and it becomes pretty easy to trick someone if they're too trusting.

[@breakingbadheisenberg9703]

They take over your computer and set up what looks like a real web site, by the time it's discovered the money is gone.

[@Rose-inspirations]

I almost got scammed by a text message that I thought was my daughter. In the message she wanted me to send a "friend" money, which I thought right away was odd. In my case, my daughter would never borrow money from a friend since she lives with 2 other sisters. My point here is think about what the text is saying... So I called my other daughter. The one who I thought was texting me, was sitting next to her on the sofa... Bingo! It's a Scam!!

[@attomicchicken]

Guess I'm thankful for communicating with my family in a different language. I'm with Boost and Telstra's scam filter is brilliant. I would use a code word with your children when it comes to money.

[@AnnaH74]

I always reply back to those with go call your father. Lol

[@garyclarke9685]

I'm no fan of banks myself but how can people expect banks to protect their money if people are going to give out personal information over the phone. It is out of the banks hands.

[@CopelandOliver]

Keep going, friend! What you do is awesome *ASTRATRUSTHQ* !! I hate how these scumbags prey on people, especially the elderly. The older people work hard for their money all of their lives and these heartless pieces of trash scare them and take their retirement savings. I'll throw a couple bucks your way! Cheers!! 💫E

[@pixelmonkey9792]

This is a consumer education issue. In most cases, the banks have not been hacked or compromised in anyway. There needs to be a focus on simple tactics like not responding to unsolicited messages, clicking on links in emails, and phone calls, and if in doubt, hang up and call the bank or visit the bank website directly. That would stop 90% of the least sophisticated scams. The remaining 10% of more sophisticated scams such as AI voice cloning can be overcome using alternate solutions.

[@takatamiyagawa5688]

Could be a rules issue. It's like the accounts are set up for power users - with sufficient authorization provided over the internet, the customer is able to drain their account in days, or quicker. -but the average customer is better off without this power. Set low transfer limits in the hundreds or thousands per day, and if that's not enough, the customer can consider themselves rich to even have such a problem.

[@aislingsibeallyons3416]

How can anybody believe these scammers ??????????????? How??????????? Always call your real bank first!!!!!!!!!!!!!!!!!!!!!!!!!!

[@mrsweeves7035]

The banks should have alarms that go off and halt all transactions outside usual transaction activity and require the banks to call the customer or visit the banks to verify. It"s really not that hard for the banks to stop this happening IF they have the will to do so. Really shockingly poor security at NAB. I wish a big bank run on them.

[@Misshughestrm]

The good ones already do

[@TheCatherineCC]

which is why they are using gift cards, the issuers of which are complicit.

[@sr2291]

Especially like 100000.

[@RM_VFX]

You can usually set a maximum daily transaction amount right in your web account.

[@breakingbadheisenberg9703]

You would think huh ? Someone who lives in California suddenly spending thousands across the world .

[@westbccoast]

Never answer a call if not in your contacts, if it is just a number, let it go to voicemail. If it is a legit caller, they will leave a VM. If it is from your bank, never call back on the number that calls you, go to your bank website and use the number from the website. Most scams work because they get hold of people. If people don't engage or talk to you anyone, you minimize been scammed. Don't talk to strangers ever. You always make a call if you need something.

[@rachalperry190]

I don’t understand why banks and other companies don’t implement the simplest of solutions; educate customers on scamming, inform customers of the bank’s (or whatever company) process of contacting customers and what you ask, and probably more importantly, have a safe word that is only known to the bank and the customer, and use this safe word to verify who the customer is talking too. These are instant actions that can be put in place immediately. And you don’t need 86 million dollars to implement it. I don’t think anyone should be blaming the banks for people getting scammed, but it’s what they do after learning of the scam that holds them accountable.

[@leighleigh747]

The bank should have realized that ten transactions between two accounts in 23 minutes to the tune of $220,000 out of the blue was probably not something that the customer was doing after the first transaction out of the accounts they should have locked it put a hold on the account made him come in person with identification to authorize any other transactions

[@mellie4174]

Exactly!

[@Heidi_137]

Sounds like an inside job, no way would a bank allow even one transaction of that amount when the client doesn't make such a transaction on a regular basis. Even then, it should be verified anything over 1K really.

[@jamesdick2580]

is one reason why i dont have an app for my banking. and you'd think that if transactions are made over a certain amount, the bank would flag it and contact that client immediately. people need to do better at keeping an eye on their accounts more. seeing stuff like this makes me glad that i check on my accounts pretty regularly to make sure that there's no suspicious activity.

[@mateodeleon1185]

Banks should be at least 2 steps ahead of these crooks in terms of security. The fact that these scammers can mimic emails and text messages or even use the same pathways that banks use (ie platforms), means that the tech that scammers have access to is at the same level of tech the banks use. if banks do not want to pay up.....then they should Level Up!.

[@ingridakerblom7577]

In Europe they have to..

[@bernstock]

@mateodeleon1185 You're absolutely right - if anyone has the budget so get that sorted it's the banks

[@Jams90.]

You can’t fix stupid.

[@bradleymyers5030]

Imagine if you are a computer genius and you have somewhat no values or conscience and money is the Devine towards your happiness, which way do you go?

[@ivareskesner2019]

They don't mimick emails and text messages. That's the thing. Their efforts are always suspect and sloppy if your brain is firing on at least a single cylinder. Apart from the fact that you should always contact the institution directly when dealing with financial matters, these sms and emails always have tell-tale signs if you pay attention. My biggest question is how can somebody so thick accumulate that much money to have stolen from them in the first place? How do you run a business and save 200k and then are so financially irresponsible as to fall for a scam my little brother sees through?

[@leeprosser4682]

Public awareness definitely needs to be raised regarding these scams. But also, people do need to take responsibility for their own actions. If people chose to download “apps” onto their device at the urging of an unverified stranger or give out a one time passcode (that banks categorically state they’ll never ask for), without calling that organisation back on one of its officially listed numbers then on their heads be it

[@jeanmyers1787]

I think this bank is ridiculous. I’m in England & bank with First Direct which is owned by HSBC. If I make any unusual payment my bank texts me & waits for my answer before transferring any money from my accounts.

[@Phumelela_X]

Never call number provided on the text /email

[@josephyeo6966]

Time and time again, moral of these stories is "Never use your phone for any financial transactions". That to me, includes digital wallets.

[@sheilaboston7051]

I use only my laptop to access my bank account. Not so a friend of mine, who actually has her bank password lodged somewhere in her phone. Even though I tried to gently point out that it was a bit dangerous to do that, she got very defensive. The problem is, she's quite muddle-headed sometimes and one day she's more than likely going to leave that phone somewhere ...

[@joneslo5572]

Bank are cutting person maned counter and encourage people people to use automated e transactions. This easily open for more scams.

[@WilburBalderas-cx4st]

*ASTRATRUSTHQ* i am SO happy to see and hear that there are people like you out there to mess back With these scammers and waste their time like they do ours. - am a big fan, and would love to do what you do, Rock on, keep it on, and on, and on! -❤-;

[@rickydee5863]

When some one robs a bank through the front door with a gun the bank stands the loss.that they are are either unable or unwilling to provide security for the funds deposited speaks volumes about the trust we should place with them

[@sctl]

The best way to protect yourself from online fraud is to not bank online. Hackers can be from anywhere on the planet, and the police cannot do anything meaningful to respond.

[@associatedblacksheepandmisfits]

Critical thinking is key.😊

[@bobjames6622]

The last three years has conclusively proven that 99% of the public are entirely INCAPABLE of critical thought. About ANYTHING.

[@everdreamer5112]

And they are stopping peoples access to cash? Sick

[@bonniehalf-elven]

I think it would be prudent for banks to flag any transaction over $10,000 that is not done in person. This could easily be an automatic flag and hold. I wrote a check for $14K a few years ago, but I had gone in person a few days before to fund the account and tell them I was paying for a car by check.

[@williamjimmie6781]

My exact thoughts like why did the bank not stop the transaction for such a huge amount and verify with the customer before processing? My bank always asks for verification for any suspicious transaction for as low as $200, and these blokes could not pause a 40k transaction. Bonkers!!!!!

[@djvillan]

The $10K transaction policy has been in place for over 30 years. Banks are mandated by law to report any transactions over $10K and there are processes in place to flag and check them. Clearly NAB f'ed up and rather than admitting their mistake they tried to cover it up and blame their customer.

[@donna25871]

Then you would be flagging and holding plenty of legitimate transactions (which would annoy people). My mother worked in the fraud department of an Australian bank, and according to her, people are just too blasé with personal banking details. She was always incredulous at how stupid people are about this.

[@attomicchicken]

I hate CBA for this very thing. They put a 24 hour hold on all new payid transfers. I'm not with the Commonwealth and had money transfered to me that took that long to clear. To me; it's an inconvenience (especially when timeliness is paramount) given that Osko payments are meant to be in realtime. Maybe for others, it's something that may be a plus.

[@robertcurry6413]

Banks should hire investigators & enforcement

[@Bonobos922]

I am so sorry for these people who lost their hard earned money. I pray God will bless them.

[@MrBibi86]

God made them get scammed in the first place.

[@bazzer124]

That guy from NAB cyber security (Sheehan?) is fluent in double speak. Question: why haven't you used some of your billions in profit to pay for customer losses from scams? Answer: we're reinvesting part of that money to protect our bank, community and customers. In other words, they haven't and apparently won't moving forward. Cheers....

[@angelesharriott6264]

Never give your password to anyone specially over the phone

[@JJRed888]

How come the banks do not know who their account holders are? Isn't there KYC procedures? Why didn't the banks send password in a 2-step verification procedure for such large amounts? The banks need to be responsible. This is negligence on their part.

[@gabe-po9yi]

The NAB security head was correct when he said the government has to get involved, too, but what he didn’t say is that they’ve asked it to. I guarantee you they and other banks haven’t. He knows as well as most people that financial institutions call the shots in free-economy countries and, therefore, all they have to do is say the word and it will be done.

[@JustinMcNabbIreland]

Hard thing to stop but being able to transfer large sums of money so easily needs to be looked at.

[@itsumotanoshimi]

@JustinMcNabbIreland It's very strange isn't it, if you go into a bank and deposit or withdraw Ten Thousand dollars cash and above the Australian Federal Police are notified, but when an extremely large transaction is made its not immediately looked at and/or placed in a holding pattern before transfer and is not reported to the Australian Federal Police. Didn't the old Cheque system work to this extent of ensure money wasn't transferred until it was verified so it wasn't transferred incorrectly and we waited until the cheque cleared, why aren't we doing that with money transactions? There must be a way of just holding any major transactions like this until they are confirmed a 3 day grace period before any money is actually transferred, thus the money doesn't leave the country and gives the victim a chance to challenge the transaction and the money can be placed back to the victims account with no money loss. Is this too simple or am I missing something?

[@sr2291]

@@itsumotanoshimi They obviously found a loophole.

[@itsumotanoshimi]

@@sr2291 The loophole is the immediate direct transfer of funds from one account to another, place these transfers on a 3 day holding pattern and it will stop a lot of people losing their money. It won't stop all, but this would place a large divot in the scammers pockets. edit: The banks can send immediate messages to the account holder notifying them to approve a transfer, you didn't make the transaction you stop the transfer...no money lost. Banks are responsible for protecting our money, long before the internet Banks would take the time to verify large money transactions so the bank themselves wouldn't lose out, but with technology and so many people doing banking over the internet has placed customers at high risk, the bank doesn't care they make money on the transactions whether a real transaction or a scam transaction they get a % in the money transfer. When you do your banking online, you're doing their job and you pay for it, and you are the one doing the work for them.

[@itsumotanoshimi]

@@cristibaluta The person making the transaction only requires their security code or password to enter their bank via the internet. What security code are you talking about? When you purchase something anything you 'YOUR" code and you make the transaction and the money transfer to the account details you have selected,. There is no one or the bank the can place a security code on that transaction, it is a DIRECT money transfer, you the PURCHURSER is thee only ERSON with a code/password for your account. What security code are you talking about? There is none, otherwise I would ring my bank tell them I'm making a transfer please provide me with the bank security code so I can purchase/transfer 'MY' money. I don't know what country and your banking methods are. So I wont comment on this. I will say, I don't believe you have had an education, or you would know any transaction/transfer is not held on a security code so it can be transferred, imagine the cost of this and the confusion, I send money in one country with a security code from my country but the other country doesn't acknowledge my countries security code and it becomes days, months, weeks for the complete fuck up to be sorted whilst I wait with no money... this is logical. No bank places a security code on a transaction a code is place on access of your account. There are no security codes on money transfer. I got to the shop for a stick of gum and bought a box for $3.00, I made the transaction with my card, but I'm at the shop I don't have the Banks security code for that transaction that you're implying is needed to make a transaction...oh no they wont sell to me or I stand there phoning the bank for and spend up to an hour on hold to a get the code, how stupid is all that...very stupid. A code system you speak of would be a great solution if it could be implemented world wide system for all banking...but this is not possible due to politics, culture and how a society runs, Japan loves cash the codes would create problems and confusion, as it will then enable money transferred to be immediately traced and then can be returned, but its not the money you are tracing its only the transaction.

[@itsumotanoshimi]

@@cristibaluta Police can not get involved in 'Civil' matters, they have no authority to interfere with civil matters. The purchase or transaction of money is not a crime. Again this depends on the country, I am only speaking of Australia. However, legitimate countries don't allow police to get involved in any civil dispute. Civil dispute = disagreement between two parties who have performed a money transaction or a disagreement on a product or service. This is not a crime police can't be involved. Only you and the Bank or Financial institute you have your money with are legally allowed to access your financial accounts. Even then the bank NEEDS your authority, they cant just go and look in your account without you giving authority. ONLY YOU HAVE ACCES TO YOUR ACCOUNT ... NO one else is allowed to access your accounts, police have no right to access your account and follow the money, a corrupt cop wouldn't blink to take you money.

[@annettehellingrath8288]

I remember a time when your bank manager knew you by name. I remember a time when I could call my bank manager and talk to them about my needs, that's because bank managers stuck around for longer than a few months back then. I remember a time when my bank manager called me to tell me that I needed to top up my account because a cheque was coming through that day. I remember a time when a teller messed up my account and the bank manager fired her because of it. I also remember a time when bank employees knew how to do their job. Just last week I was informed that my bank would require me to bring ID, which in my case is a passport, each time I come to the bank. I've only been a customer with a personal and business account for more than forty years. Last year the branch I deal with refused to give me any of my money, or do any work for me because they had a turnover of all their employees so nobody there knew me. I hardly think that it is up to us to constantly prove who we are all the time because new bank employees don't know us. I always say, "I'm not new to this bank - you are." What's the point of all our official bank cards when they mean nothing. When I wasn't given a dime of my money that time I got mad and ended up having four women tell me to go away. I complained to head office and eventually found out that on a call I made more than a year ago to telephone banking, to ask a simple question, that this rep put a note on my account that I had been a victim of identity fraud, which was never the case. So every time, for a year and a half, every time I went to my bank, the tellers would see this message and give me the evil eye. I asked to have this message taken off my account, was told that it was done, but found out a month later that this was a lie. It took me many phone calls, letters and emails to get this message removed. Banks are concerned about seeing ID from customers they've dealt with for years, yet they do nothing when an odd, or large purchase comes through, which deserves a quick call to the customer. I protected my account by having an override put on my savings account many years ago, which only seems to make tellers suspicious. When I wanted to order cheques on the telephone, I was unable to because of the override on my savings account, regardless of the fact that I was paying for these cheques with my chequing account. I had to go to the bank to order these cheques. I was told that the override would be put back once I received the cheques. Some sort of policy I was told. When I went in to put the override back on my savings account I was told by the teller that she didn't know how to do that and for me to come back some other time. I insisted, and a woman I didn't know put the override back on. By the way the teller who couldn't help me was covered in tattoos, neck and hands, and kept me waiting because she had to make a personal phone call. Banks have changed for the worst, just when we need them to have our backs more than ever. I remember a time when tellers not only knew their jobs, they dressed well, had manners and were pleasant to deal with. Earlier this year I went in to my branch to get cash out for an electronics purchase and was told that without ID that I wasn't getting a dime because she didn't know me. She offered to call me to prove who I was. I told her that I wouldn't be answering that call because I was standing in front of her. It's called a landline. When I said that I didn't need ID to get the money out of the machine she said, "So why don't you do that?" In future that is exactly what I will be doing, avoiding tellers as much as possible.

[@cristibaluta]

You must be nuts if you want the bank employees to remember the customers, what if someone goes discuised as being you and withdraws all your money?

[@granmabern5283]

@@cristibalutapopulations are increasing, people get old and retire,,, it’s to be expected that things change.

[@realamerican5016]

You said it and need to keep saying it. Privatize profits in socialized losses

[@MishaMishaSoprano]

Bingo

[@stormont666]

As a Canadian I am constantly getting emails, text messages and phone calls from scammers. There is nothing the government can do, unless if you are a protester, withdraw your own money, or receive over a small amount from a friend or relative…..

[@cyberspelunker1980]

It’s disgusting how easy it is world wide and how there’s no repercussions. Half this stuff is inside jobs.