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Even large and sophisticated organizations struggle with their processes and a large part of the problem is lack of documentation. It’s hard to create it, to keep it up to date and to get people to actually use it.
Equally, a lack of documentation gives you all sorts of headaches. For a start, you can’t improve a process without defining it as it stands now. Without a map of where you are, how can you plot a course to where you want to go?