Bose SoundDock 10 Basic Diagnostics Troubleshooting and Disassembly

This how to take SoundDock 10 apart and how to check the ribbon cables, dock connector and power modules..

[@Capalmer01]

Absolutely brilliant video !!! I live across the pond in the US. I've got a Bose SounDock 10 that has worked GREAT for a number of years, and just stopped working, and I do believe its the power module as I get no beeps !!! I may very well be sending it to you guys. Thanks for a GREAT tutorial !!!!

[@sunnohh]

I own one of these and had to had bose repair mine once (it was lame 100 bucks to fix the aux jack.......) anyway I love mine and always wanted to see the guts. Cheers!

[@Ivanovitch24]

Very useful video, thank you! Now, I have the exact system as shown, now 11 years old, I live in Canada. I ran all the tests: remote ok but no beeps with the AC plugged in. Power Supply failure. Question: Do you sell alternative power modules for this unit? If yes at what cost? If not, do you sell originals? How much? Thanks.

[@omarjose06]

Hi, for me, some liquid got into the 30 pin conector, I think it did not got in the 30 conector on the base. So, now if I conect the stock adapter, both dock and Aux lights will blink erratically, until I unplug the 30 pin dock. Everything works great with Aux still sound big and loud and great. With this simptoms could it be only the dock and I will have to replace with the Bluetooth? I don’t want to buy the adapter without knowing something inside is broken. What do you think? And thanks for your comments

[@mohammedmugerwa6029]

Hi I have the exact system with a 100 -120v AC power configuration. Not used it for several years. Can’t tell if it is on or not. I also need the Bluetooth receptor/adapter

[@brayhanluque2949]

Amigo saludos excelentes videos, tengo un Bosé SoundDock 10. Y no enciende, la desarme y lo único que pude notar en la tarjeta de circuitos es que el integrado PTA3100D2 98T CJZ2. Está quemado, quisiera saber si este componente me podría estar causando la falla, y si la única solución es cambiarlo, Espero me pueda ayudar, saludos desde Venezuela.

[@superpedro4691]

Hello Thank you for the video!!! MI SD10 wont turn up or make any sound, I check the remote control and is working fine, What do I have to take out and send it to you??? Thank you

[@marianzsigo4261]

I watched your video and started with the basics. The remote needs a new battery. I took a soft toothbrush and dry cleaned the iPod and base.

[@marianzsigo4261]

It works great.

[@sahnounbachir5237]

Hello This power audio unit is similar to the one used in bose soundtouch30 . Do you repair this last one . Mine the sound is weak and unclear at all . I found out the Audi amp tpa3100d2 burnt ( 3 legs at least) Do you think replacing this ic fix the problem Many thanks

[@JasonTylerRicci]

I'm looking at buying one for $20 USD and the seller stated the ipod dock doesn't have sound, but the speaker itself has sound when using the input on the back. Trying to figure out if I can fix it or even find the necessary parts here in the States

[@xoxorick]

My Sounddock 10 does a 2 beeps fine on the left and right but while playing in my aux it works only one sided left side and i am wondering if the aux cable could be a problem or the aux it self, i won't bother the bluetooth cos it not working.

[@SoOlFeReyes]

Thank you for the video, it is very interesting. I'm looking for a way on how to solve an issue with my Bose SounDock 10. One night I was listening to music on it and suddenly in the morning when I tried to turn on, it won't turn on. I've disconnected from power and left the speaker without connecting for around one hour, when I connected to power I hear a beep sound but there are no lights. First thoughs were that probably my remote was broken but I check the IR Led and looks good. Any suggestions on what should I look further? Thanks in advance.

[@ispens]

Have a look at the diagnostic video at www.invebo.com

[@kevinsquadforever1]

@@ispens how do you repair? A damage aux plug-in

[@marshallhealthcareltd3469]

Thank you, great video ... My issue is the that the Bose starts up fine, the happy double beep ... it connects to the Bluetooth (no sound) and won’t play .. Nothing wrong with the adapter as it works fine in a smaller device ..

[@ispens]

Most likely a fault in the front section of the dock - usually the docking connector. Can you make it play by feeding an AUX audio signal in the back.? email [e-mail]

[@rpborja]

i have same unit 110volts and plugged to 220V, can you repair or can be converted to 220V.?

[@gview43212]

Is It Possible To Replace A Bad Bluetooth Module With A Dock, Or Would Reparation Of The Module Be More Likely.

[@taufiqulumam5476]

my SD 10 had a problem , the indicator blinking are u have any suggestion what should i do ?

[@brendon6589]

Had a strange problem with mine. Should mention it was in a boat that had a fire on board and may have had some water/ fire extinguisher powder sprayed on and near it. It has the Bluetooth adapter in already. The last day or two it kept shutting down while playing music, rather sporadically, sometimes after a couple of minutes, sometimes after 20/30 minutes. It would just shut down. Never had a problem before. First thing I tried was a new cable which didn’t do anything to help. Then I unscrewed the case and found some corrosion on the circuit board on the other side (not the covered power one) I used some alcohol to clean the board. Put it all back together and then nothing would work. It was just flashing the iPod and aux icons but would respond to the remote but changing the flashing speed. Then I jumped down the google wormhole and found this and got to the part where you removed the tape connecting the front and realised I may have bumped it. So pulled it apart again and cleaned and reconnected it. Turned it on and now it will make two beeps but the Bluetooth connection won’t light up 🤷🏼‍♀️. It will play music through an aux cable and it hasn’t cut out yet... I’m on about 3 songs so far while I type this. I have cleaned the gold connections and still doesn’t work. I guess aux is better than nothing 🤷🏼‍♀️. Also couldn’t find the Bluetooth adapter on eBay to try replace it. Anyway, that’s my story.. so sad because I use this thing all day, everyday and a new one is far from my budget at this stage

[@tagurotenpercent2707]

Hi may i know where is it located? The tape i mean

[@heyitsmephil5]

Hi, my SD10 has an issue with the bluetooth where it makes a hissing/static noise when connected---any idea what the reason for this is? I have a secondary/backup bluetooth adapter and it does the same thing. Please help!

[@StephSa_92]

I have a question , i hear the 2 bips and after plugging my bluetooth module the sound come out only when i plugged my headphone on my aux jack ... at first i thought my speakers were faulty but they're good , so where on the board should i look ? Plz help

[@johnnydelgado5459]

Hi, are you still doing this type of repair?

[@thisisandres]

Do you have a link for the Bluetooth adapter?

[@Lesjos1221]

HI guys mine is 100-120v , if i plug it with 220v will it work or i need a stepdown?

[@1984Beau]

I have the same unit and When I hit a base line the unit sounds go down as though module issue. Where can I please find parts for My unit I want to keep it

[@chuckychuck]

My Bose Sound Dock 10 Bluetooth Digital Music System won't turn on, I know it the male plugin wear the female core plug into to give it power is that fixable or can be replace?? I live in the USA. I get no beeps at all.

[@kenildosouza5441]

Preciso de uma placa principal dessa caixa vc poderia me ajudar Onde encontro para comprar??

[@stuartdolittle992]

I have a sound dock system that has bluetooth capabilities. I have been using this for years but suddenly now makes a muffling sound. I could hardly hear the words ad the volume is too low even if I max it up. Is this repairable?

[@sergioast2]

Hi - My Bose sounddock 10 is not turning on. It doesn’t make the sound when plugging it. I live in australia , where are you located?

[@shedboy18]

I cannot believe how clever the engineer is. I would not attempt anything he does. So my soundick 10 Bose never going to play again 😢

[@gauravkaushal7551]

Hey i have same model. But does not sound the same. Bass is very mushy. Its not pounding. Vocals are clear. Please help

[@samd3231]

Hello very interesting video... I went to the site and I see almost everywhere hanging in the catalog...? Does this mean that you no longer do repairs or send Bluetooth modules for example? because I have a proposal to have 1 Bose Sounddock 10 broken down... So I'm wondering if it's still interesting... Thank you for your advice Bonjour vidéo très intéressante... je suis allé sur le site et je vois à peu près partout suspendu au catalogue...? est-ce que cela veut dire que vous ne faites plus les réparations où les envois de module Bluetooth par exemple ? car j'ai une proposition pour avoir 1 Bose Sounddock 10 en panne... Alors je me pose la question de savoir si c'est encore intéressant... Merci pour vos conseils

[@johnhalloran2092]

where do i mail my power component and how much to repair

[@jaygonzales9469]

Mine is 110v and works fine until I used a new step down transformer (220v to 110v) i don’t know what happen but now when you turn it on, it works but after few seconds it turns off. Even if i use a different step down transformer. What is the possible problem? Thanks

[@ispens]

Not sure - most likely a problem on the power board.

[@harryhimpson5663]

i have the same dock but the issue i have is the volume goes to max and i can't turn it down not even via the ipod i dont have the remote so using with no remote dock connector seems good

[@harryhimpson5663]

could this issue just be the fact i need to get the remote replaced

[@tagurotenpercent2707]

Do u still fix? Im from saudi

[@vq_tyler_nyc4054]

Do you fix motherboards for the Bose sound dock 10

[@ispens]

Tes , sometimes.. but not if they are burned or liquid damaged.

[@pchooft1]

I need a 30 pin universal adapter for my Sounddock 10!! Please partnumber?

[@hewlettpackard3310]

I have a question my sounddock 10 aux and ipad icon lights are keep flashing what must be the problem..thanks in advance for helping 😊😊😊😊

[@ispens]

See diagnostics and repair services at www.invebo.com

[@rubendw]

What is the average cost to fix the module? My equipment doesnt make any sounds when I plug it in.

[@ispens]

Fixed price as displayed on the invebo website.

[@rinopasamonte658]

My sound dock 10 has no bass sound and only 1 speaker is more sound than the other speaker. Please advise me what might be a problem, the Power amplifier or sound processor, can I send this PCB module to your shop so you can diagnose and repair if damage the module. Please let me know your shop address. I am staying here in UAE.

[@garywest2326]

Hello, I’ve got a faulty Bose SoundDock10 Bluetooth adapter, randomly keeps dropping the music for a nanosecond, is this something you could repair for me?

[@ispens]

Gary We replace the docking connector on the SD10 module. Is sensitive to this problem when you slightly move the docked ipod?

[@luthiao]

My sounddock 10 (120v power) equivocate (220v) this components normal danified ?

[@ispens]

I think you might be asking about the power supply voltage. There are 3 model: 230V, 110V and a more rare universal input version 100 - 230V. If you want to change your power supply voltage the Sounddock 10 is easy to convert to a different voltage.

[@luthiao]

No ,my model 110 v ..equivocate 220 power accidental...understand?

[@razenby]

Yes, the power Board will need to be repaired. We can also convert to 220 power if necessary. Email us at [e-mail]

[@nasolothompson5800]

HI is there anyway to control this without a remote control?

[@razenby]

You need a remote. A remote controls for a SoundDock Portable and SoundDock Series 2 are easy to buy. They have less buttons but work most of the functions. (I use a remote from a SoundDock series II for testing SoundDock 10). User manual is here: products.bose.com/pdf/customer_service/owners/og_sounddock10.pdf .

[@qurdina1]

Where to send please?

[@chineloezeobi2813]

Hello. When I plug my sounddock it doesn't make a beep but comes on. The indicator flashes the dock and Aux at the same time and won't respond to the remote control

[@jasoncashmore6675]

Mine has same problem?

[@allankennethmontalban8467]

same problem here. blinking aux and dock icon

[@ispens]

Likely (common) Power board failure see diagnostic video at www.invebo.com

[@KAMSrap]

Hi, i have my sounddock 10 for around 9 years and never had a problem but now it just wont switch on. I used it last time 4 days ago and switched it off normally no problems but now it just doesnt react to anything. Checked the cable/socket and remote so its not the problems. Any suggestions please? Also my laptop doesnt see it after connecting to usb via update port on bose. Thanks!

[@ispens]

If you don't hear the 2 beeps when you plug in the power then the Power module has failed. We repair for you - just contact us [e-mail]. The service is international.

[@luthiao]

how much?

[@KAMSrap]

@@luthiao 79 pounds

[@luthiao]

I do not understand the language much, you said in the video that repairs how to replace the tdf8599 chip do not you? What kind of repair do not you do??Are there any discounts to repair two pci boards?

[@razenby]

tdf8599 Chip failure is very unusual. WHat symtoms do you see? We can change the chip and repair for you. I am Ed the Invebo senior tech.

[@hamzathasan4748]

ركز صيانه Bose SoundDock 10

[@jorgeromero7506]

Aun reparan este tipo de bocina ?

[@lc4295]

Si

[@misterpuncherd1321]

Hello, my bose fell, so no sound come from the speaker left but the speaker it self is not broken, is it the power module ?

[@razenby]

If you had an iPod in the dock at the time it could have just broken the dock connector. Do you get the beeps when you power up the dock? Can you play music via the aux input socket? If so the docking connector is damaged.

[@misterpuncherd1321]

No, i tried via Bluetooth or aux but it sound the same

[@misterpuncherd1321]

Magic Smoke I think my power module is broken, i will change it

[@bdrbdr583]

i have thish bose bluetooth sounddock sir im here in macau china but i need to repaer thish where can i go do have any where in macau ur office

[@ispens]

We do worldwide repairs for Bose & JBL modules but it would be necessary to send it to our office in the UK

[@yawamou7001]

Hi, I need your address so I can send my power module for testing. Thank

[@johnger850305]

BRO, I DID RECEIVE MY SOUNDDOCK 10 TODAY, AND WHEN I PLUGGED IN THE AC POWER NOTHING HAPPENED. NO BEEP, NO FRONT PANEL INDICATING ANYTHING. AS I SUSPECTED AFTER WATCHING THIS VIDEO THE PROBLEM IS VERY LIKELY TO BE THE POWER MODULE??? OR IS THERE ANYWAY I AS A "NOT PROFESSIONAL" COULD FURTHER TRY BEFORE I TAKE IT APART AND GET THE MODULE OUT?? BTW I LIVE IN TAIWAN, SO THE SHIPPING FEE SHOULD BE TERRIFYING://

[@ispens]

Shipping fee isn't bad by EMS. Around US$15. On the power boards You can see a small brown capacitor next to the ribbon cable - no need to remove the power board. Just measure across that capacitor and it should give 24 volts DC.

[@jasoncashmore6675]

Hello, mine has no noises when turned on then will still charge ipods & has aux & ipod symbols flashing, remote does not work? Any assistance much appreciated 👍

[@ispens]

Does it work when you feed AUX audio in the back by cable? See diagnostics at www.invebo.com

[@jasoncashmore6675]

@@ispens had fixed now thanks anyway👍

[@-SachinSingh-nc1zh]

@@jasoncashmore6675 fixed how?

[@paulszpara6536]

Mine stopped working on AUX. The power comes on and then quickly turns off. Not the whole unit just the Aux.

[@elmiradordecastilla5886]

Turn on only for a 1 second and after turn off

[@razenby]

Issue with the Power board. Can be caused by several issues.

[@winstonguppy2254]

How do I get information on your address? To send Bose Sound Dock 10 Power Supply for repair. Canada

[@levikender4820]

Hi guys, I haven’t used my Bose sound dock in years and recently pulled it out of storage. The remote is long gone and when I connect my phone via BT (I have the BT dock connector) the sound is much lower than normal. Do I need a remote to control the volume or is something else wrong? With iPhone volume at max both speakers work but the volume level is barely above a normal inside voice. Should I just get a remote or send it to you guys for repair? Thanks in advance

[@omarjose06]

Hi levinkender, I think that is normal, I always have to used the remote to pull up the volume on the unit, definitely you need the remote, by default volume is at 20% every time you turn it on.

[@tammymiller6995]

my bose dock 10 when plugged in does not beap. i would like for you to test the power connector and the bluetooth connector. What is your address and email address. I have watched the video and pull the portion out that is requested.

[@andrescastro4971]

Hello I had a question music comes out when I connect the aux but when I connect the bluetooth on the dock no volume comes out, can you help me?

[@ispens]

Which Bluetooth adapter do you have? - a 3rd party one that plugs into the 30-pin or an original Bose BT module that engages in the SD10 cradle?

[@andrescastro4971]

@@ispens I have a 3rd party one, it's my moms bc she has the same speaker and it works for her. When she plugs it in it makes a noise to let you know it's on but with mine it makes no noise and my phone connects to it but no sound comes out

[@ispens]

Well it could be the Bluetooth device faulty. Does you dock beep when you give it power? You need to try an apple device in the dock.

[@andrescastro4971]

@@ispens I have tried putting an ipod on the dock and it does.not play the music

[@andrescastro4971]

When I plug the ipod in the dock it charges it but still no sound

[@karadiaessa]

I have sound dock 10 and it turn off and restarts again, this happens over and over again, please help

[@ispens]

Probably the power module is failing. Quite a common fault. You can get it serviced at www.invebo.com

[@stewartbaloi7709]

Hi i'm from Africa how can I send to you?

[@ispens]

Buy the repair service on www.invebo.com

[@HinataWinry]

everything works, connect and can hear the music the only problem is that my remote does not work, whyyyyy

[@razenby]

If the volume control woks but you cant navigate tracks on the docked device then the dock connector is faulty. If you cant control the volume then look at the remote control in the dark with a cellphone camera. If you see white dot then the remote is OK and it is something inside the dock.

[@HinataWinry]

@@razenby hi thanks for getting back to me. I have tried that and nothing works, nothing on the camera, the buttons don't function at all. New batteries and all, could it just be broken?

[@razenby]

If you don't see the remote white dot with your camera in the dark then the remote is not working. If you have fitted a new battery then try bending the battery contacts so they make better contact with the battery, This often works on a dead remote. The SoundDock Series II and SoundDock Portable remotes are plentiful and they work on the SoundDock 10.

[@ronaldmorris6076]

My dock system doesn't have a button to pull the docking module out

[@dogstuff8337]

On mine the docking module comprises two parts. An upper small cover which can be pried out with care. Small screwdriver lifts front edge and it can then be turned slightly upward as if hinged at the back and then lifted off. That will reveal a button in the docking module, to the right, which needs to be pressed to release the module from the base.

[@rijocharuvilla4724]

Lost remote how to rase volume now

[@razenby]

You need a remote. A remote controls for a SoundDock Portable and SoundDock Series 2 are easy to buy. They have less buttons but work most of the functions. (I use a remote from a SoundDock series II for testing SoundDock 10). User manual is here: products.bose.com/pdf/customer_service/owners/og_sounddock10.pdf .

[@rijocharuvilla4724]

@@razenby from where should I buy this

[@ispens]

ebay or Amazon

[@elmiradordecastilla5886]

Hello I don't speak good English. I'm from Peru . I have the same dock 10 but now I can to get turn

[@razenby]

A very common issue. Do you have a local engineer that can fix this?

[@ronnieestrella6148]

What's your email address? I'm planning to send my power module for my sound dock 10 for repair.