The Hair Bleach That SCALPED Clients - Unique Boutique Lawsuit - When Beauty Turns Ugly

[@ChlorineVincent]

I get my hair colored red and asked my colorist if she could help me go blonde and she refused. She actually won’t use bleach on anyone. She’s not confident in herself with bleach so it’s not a service she even offers. She recommended someone else to me and lightening is her strong suit. I respected her soo much for being honest with me!!

[@GOLDENEstate41234]

exactly if you're not confident or skilled in something just don't do it

[@myra9385]

This is a very responsible and professional behaviour!

[@myownfan]

She sounds fantastic!

[@SaigesArstgo1031]

your stylist is smart lol

[@mmmmmmmmaria]

no offence but how is a COLORIST not confident in using bleach? like 80% of their job would be different types of blonde

[@jk-qj2qz]

I had my hair melted off when my stylist ignored me when I said it was hot. Not just warm. Not just tingly. Hot. Like, felt like a bowl fresh out of the microwave, making me sweat, hot. She said "that's normal", was super dismissive, and I was young so I didn't want to be rude. And she made me anxious. My hair was falling out in clumps when she was drying it. I couldn't see how bad it was because my glasses weren't on, but I could see her like, pulling hair out and throwing it on the floor.She said it was normal hair fall. Instead of saying "I messed up, here's a refund, let me try to make it better" anything like that, she gave me this giant bag of deep conditioner packets and sent me out. I had hair down to my butt, long black virgin hair that she swore she could make silver in one setting because they had olaplex. (And she blamed me later saying my hair wasn't virgin and I lied. Um. It melted my hair to my scalp. Sure.) I had to get my hair cut to my chin and shaved at the nape. Apparently she got fired a few months later for repeated similar behavioral issues. 🤷🏻‍♀️

[@hauntedshadowslegacy2826]

Glad she got fired, but seriously? Did the salon not even give your money back?

[@honeymilktea6651]

I had this happened to me two days ago! I’ve been crying my eyes out these past two days because my scalp is burning and some of my hair strands feel like hay! I’ve come to the conclusion that once my scalp heals i will have to shave off my hair as there is no way any amount of product can fix it. Like you i also told her it burns and itches and she said it was normal and when she applied the toner it hurt so much more like i could feel my scalp burning and throbbing 😭 and she kept telling me if i dyed my hair because it wasn’t lighting up and she was in such a rush I’ve never felt so humiliated in my life and im just praying that my hair will grow back 😭

[@jk-qj2qz]

@@hauntedshadowslegacy2826 lol no. But another salon fixed my hair as much as they could for free since it was so bad, (trimmed off all the matting, plus the undercut) but I still tipped him like $70 cos I wasn't not gonna pay.

[@jk-qj2qz]

@@honeymilktea6651 it should unless your scalp is literally burned. If it is you need to go to a doctor. My hair is longer than shoulder length now, but I kept it chin length for a few years after that incident. It is humiliating and frustrating, especially when they treat you poorly when you try to stick up for yourself. Best thing to do is protective styles or fun short looks that you may have not had the confidence to do before. The best thing that came from it was I learned it really is just hair and it does grow back. Embrace the suck and try to have fun while you're getting your hair back to healthy.

[@jk-qj2qz]

@@doyouliketacosiliketacos5139 oh yeah I also need to use special lightener on my hair cos it's almost a proper level 2 , it's a LOT of porous curly and fine hair so it's both stubborn and fragile. My new stylist is great and really tries her best to keep my curl pattern in tact with whatever fun stuff I'm doing. I recommend an ACV shampoo and a post biotic conditioner for the oily scalp. It sounds like your PH balance is out of whack from the bleach. Also IDK how much you wash your hair to begin with but if you can manage, wash your hair less. It should become less oily in the process. It'll be weird for a while though. I recommend dry shampoo mousse cos it absorbs oil but won't coat your scalp and cause build up.

[@tashavargas1514]

I'm a licensed cosmetologist I'd never let a client leave the salon with foils in . I'm sorry it's just not happening. I would suggest have someone bring the child to the salon or make other arrangements. Worst case scenario rinse the bleach out and have her pay for the service got and have her come back another day , but no chemicals go unsupervised. I'd sooner have a angry client with hair still on her head than one with that degree of chemical burns.

[@acmaeve8269]

Yeah I agree with you Love...imo it just seems like bad business procedure...aka none in place. 🤔

[@MaryJane-tp3qd]

I was young and was in the chair for hours but it was a really close friend, I asked to step out for a smoke and she said absolutely not 😂. She treated me like a customer and was so sweet but it was definitely not a worry on my end, she was so kind for the service and I understood after she explained why I really couldn’t just step outside for a minute.

[@Diego55fs]

My childhood hairstylist did my highlights with drugstore bleach, wrapped them up in foil and told me that's it, go home and wash it with shampoo and conditioner. I was barely 14 and didn't have a conditioner, so I waited 30mins for my mom to get one from some drugstore. Guess what happened?

[@Diego55fs]

@Mademoiselle all off it burned off, it was dry like hay and frizzy, all broken and fell out over the next few weeks. I had the thickest hair, you could barely grasp it with an adult hand, but since then it never fully recovered...

[@maybelikealittlebit]

Omg my boss forced my client to leave due to lice (there were maybe 5 live ones and no eggs, but vI was new to being a stylist so I wasn’t sure what to do) with partial foils on her top of head…. She came back a week later and thankfully it wasn’t very damaged surprisingly. I also got to tone it and make it work for her so! But definitely learned NEVER let them leave with product in… I wish I rinsed her and then mentioned the lice but was halfway thru the service. Ahhh god you definitely live and learn!

[@lostandfound5145]

I’m going bald and hair is so much more than “just hair”. It is a huge part of our identity, I think especially as a woman with coarse, curly hair. It took me forever to love my hair and learn to tame it and now it comes out in handfuls. It’s a part of our face and what we present to the world. Hair is a big deal. I feel so badly for these people that suffered this way. And for all those who suffer hair loss and other disfiguring conditions. It’s definitely not a small thing to go through. It can be legitimately life changing.

[@lid2966]

My heart goes out to you, I'm sure this is incredibly difficult

[@emyf9197]

Agree, I was losing for what felt like years. Then in December I started taking supplement and turned out I was Deffecient in iron. And thank god I don't lose as much now.. It's just few strands which is normal. Maybe u should get a blos test done to see if you're lacking vitamins or even hormonal?

[@lostandfound5145]

@@emyf9197 I’m sending off some lab work this week. Unfortunately, I was in an abusive marriage and left during the pandemic, so doctors kept dismissing me, telling me it was all stress related. And it could be, but I feel like handfuls of hair loss could be something worse. So finally I just ordered hormone and vitamin panels off an online lab site that does them. And I can bring the results in to the Dr if anything is abnormal. I’ve been using “Regular Girl” vitamins for months, really love them, and a handful of other supplements. I definitely think I’ve got something hormonal going on. But who knows? I did go through something horrible and traumatic a little over year ago, it just seems like so long ago to still be losing so much hair. First time I went to the Dr he just told me to try losing weight. I gained about 10 pounds because when I was stressed I wasn’t eating so when I left the abuse I gained weight because I was healthier, and I’m a very healthy weight. It’s so frustrating. Doctors haven’t listened and now I don’t have health insurance. Hopefully I get answers soon! It feels ridiculous to have this problem in todays day and age!

[@maya-yf7nr]

@@lostandfound5145 speak for yourself. At the end of the day hair will always be just hair. Stop putting these delusional thoughts into young kids especially young girls head. Buzz cuts are beautiful and so is short hair hair does not define you

[@phangirlable]

@@maya-yf7nr lol No one agrees with you and it's you who is delusional here.

[@adafihj6439]

While I'm excited that this is a weekly series now, I'm also horrified that there's enough material for it to be a weekly series

[@JamesWelsh]

Unfortunately there is TOO MUCH material 😭 good for me but bad for the victims!

[@adafihj6439]

@@JamesWelsh there are no words

[@AKbaby89]

I couldn't agree more😶

[@christinescott5002]

Right? YIKES!

[@laura121684]

@@JamesWelsh But awareness is a good thing, right?

[@TheMoonLily]

I experienced bleach burns from getting my hair done, I was going full platinum blonde from having midnight black hair. I was 16 and I had never bleached my hair to that degree before so I asked and double checked with the stylist if it was possible to do it and she said that it was no problem, I trusted her judgement as a professional and I regret it. So on came the bleach, she kept an eye on it BUT was not checking the state of my scalp during the process, the bleach was on my head for 1hr 30 mins I complained that my head was itching and burning ALOT and the stylist said it was normal and to hold out as much as possible and those last 30mins were agony, that I threw the towel and told her to wash it out because the itching was triggering a migraine and I knew then that things were bad when the pounding in my head got progressively worse. My hair was so damaged that it was impossible to untangle it and dry it, not that I cared at that point because of the pain. I just told her it’s okay don’t dry it leave it alone by that time my mom got to the salon to pick me up and as soon as she saw my face she knew something was wrong. I told her what happened and she immediately checked my scalp, I had cuts/sores that were bleeding and oozing and some of these cuts were big. As you can imagine my mom freaked out, she immediately called the owner (family friend) and told him to come and see what the stylist had done to me. He was completely shocked and angry at the negligence of the staff especially when he asked me what my original hair color was, he told my mom to take me to the hospital immediately because of the damage. She did I had 3rd degree burns and cuts all over my scalp, the doctor was shocked this damage was done at a professional salon. I was given antibiotics and ointments to fight off infection that was already setting in, doctor said that if the chemicals had been kept in my hair longer the damage may have been too severe and I would’ve been taken to a burn unit. It took 4 months of an array of antibiotics and ointments + painkillers for my scalp to heal and even after the skin healed my scalp was incredibly sensitive for a whole year after. I became incredibly afraid of getting my hair done that my mom would have to get hers done before me to reassure me that everything would be okay. I’ve lost my fear since but I don’t trust random stylist anymore, I have to have at least 3 recommendations and stew on the idea for months before I do anything. It goes without saying that the stylist lost her job, the owner was so angry that his employees were so negligent in his absence that he made it a point to always be there after this whole incident happened. I think he was hyper aware that this incident could’ve ruined his business and that he was very lucky that my mom was his friend for so long that she didn’t pursue any legal actions against him.

[@triforce_majora]

That is so messed up! I'm really glad the salon owner took it seriously and took steps to correct the issues in his salon rather than try to sweep it under the rug. Goes to show he's a responsible business owner! I'm glad you made a full recovery because that just sounds so horrific...I'm fuming that the stylist thought that was okay! Any sane stylist would've done multiple sessions to go platinum from hair that dark.

[@robin6781]

So sorry that happened to you!

[@xakirax_8864]

Holy shit that's terrible I'm glad ur okay now

[@meirin5316]

that sounds horrible. i bleached my siblings hair before but i always used it half of the time it said on the package. we decided rather slow within a few weeks in between cuz we were paranoid. hahaha. worked tho

[@Weirdkauz]

@@meirin5316that's not paranoid, that is smart!

[@sophdoeslife]

My first ever big paid job from KZbin was with a hair brand, and I told them I didn't want to bleach my roots as I was growing out my damaged hair, but was happy to use their semi permanent bright colours, they said okay fine- I showed up to the event and they just started slapping bleach on my roots, and at the time I was too awkward and shy to say anything and it all happened so quickly I just let them do it, they ended up having to run to a shop to buy some milk to pour over my head because my scalp started burning, and it flaked off in chunks for the next couple of weeks 😅 No bad feeling towards the brand directly, I think there was a miscommunication between the brands PR and the hairstylists.. but you live and learn huh 😂

[@mkaa24]

Omg sophh😍😍

[@jilla8503]

Oh no Soph that’s horrible 😳😬❤️

[@TIpa-dz3nz]

I hope your hair growth was not badly affected by this. I bleached my hair to stretchy spaghetti so I’m now super duper careful with hair coloring and lightening.

[@themelonsoup]

For future reference, water is the way to go with burns. Milk isn't good food burns. I'm sorry they did that to you

[@darkydoom]

Terrible ah :-(

[@RedPanda79]

The last case is mixed, they should have never had her leave and if she insisted then a waiver should be signed. She should not have left. You know beauty appts can run long, have someone else pick your child up

[@lilscenechick1995]

It's the responsibility of the so-called professional to advise clients and ensure their products/services don't cause harm to their client. Imagine if you're bleeding from a gut wound but insist on leaving the hospital. Yes, it's an error in the patient's judgement, but staff won't (or, shouldn't) allow you to just walk out, your butt is getting sedated. Obviously these are different circumstances, but chemicals are dangerous and it was entirely irresponsible to allow her to leave without rinsing her scalp.

[@TaureanTruth]

@@lilscenechick1995 salons don’t have sedatives so what exactly was the hairstylist supposed to do? physically restrain the customer and risk getting sued or going to jail?

[@boobies5947]

@@TaureanTruth they were supposed to advise her not to leave instead of just letting her go… if she ignored their suggestions then it wouldn’t be the salon’s fault

[@puppiekit]

@@lilscenechick1995 I'm sorry but hospitals can't force you to recieve medical treatment. It a hospital was stupid enough to sedate a patient just to treat them they would 100% have their ass sued. Hospitals are for profit. People PAT for treatment. You cannot FORCE someone to recieve a treatment they have to PAY for.

[@princessofjedi]

@@lilscenechick1995you absolutely can leave the hospital. They make you sign a waiver after making a shrink come down to make sure you are mentally sound.

[@madstheghost4130]

My girl used Pravana on me for like five years and this NEVER happened. They never should have allowed her to leave the salon with bleach on her head. You always have to assume the client knows nothing until you tell them.

[@chelseadickinson42]

I wish we knew how that situation went down when the lady left. I have to wonder if she was told no don't leave and essentially flipped out until they let her leave to get her child. Who knows? Maybe they didn't say anything but retail life has made me see the worst in customers 😂

[@kmatayka]

@@chelseadickinson42 exactly, she never should have made the appt without securing proper child care. She has some responsibility in this too.

[@leahvogelsimpson]

@@kmatayka exactly. Who does that?

[@linnyroro3177]

I had Pravana bleach and color used on my hair from the time it was released on the market til I stopped coloring my hair in late 2019, never once did I have damage but my friend who was the stylist had gone through the Pravana certifications and continued education classes and she always did olaplex treatments and had me do exact hair care at home for the 6-8 weeks in between my appointments. Now I’ve gone back to my natural hair and if I want the more wilder hair colors, I buy real human hair blonde wigs and dye them the color I want. No damage and I can change it daily if I would like. Currently I have one I colored 2 weeks ago that is midnight blue at the roots melted into a deep royal blue in the bottom 6-8” of a 24” wig. No one knows it’s a wig, they just know I’m a MUA and that I must constantly change my hair color every few weeks to months

[@lexjude]

I absolutely love this! Thank you so much please don't ever stop being you.

[@thewheekshow5537]

Letting the client leave the salon actually sounds like a major liability. A dishonest person could come in, leave mid service, and then put ANY reactive substance on top of the bleach and cause a disaster.

[@blueismylove3128]

Tbf, they couldn't force her to stay. Perhaps they should have washed the bleach out first, but really it's on the mom.

[@nollypolly]

​@@blueismylove3128that was my first thought. How would they make her stay? Surely that would bring a lawsuit as well? Ofc today you could just pull out your phone and record you advising against it but how TF is the salon responsible if she was insistant on leaving? And tbh her leaving was bc of her child, so it's not unreasonable to think she was adamant

[@malloryknox6802]

Were they supposed to tie her to the chair? They told her it wasn't a good idea to leave, and she still did it anyways

[@CreekSideLagotto]

I worked w cosmetology students in an academy for several yrs. It’s absolutely critical for stylists to learn early on the absolute importance of a clear concise consult. But it’s a real fear that you could offend a person, lose a client, lose future clients. Not every client can handle hearing they’re not the right candidate for a service. Especially when they thing they’re going to magically turn into Kim K.

[@JamesWelsh]

Yessss some people would get so angry with us. And tell us they would never come back and would just go somewhere else instead. Usually after explaining why it’s so important, they’d understand but a lot of people would be offended by it!

[@ThatGirlJD]

Oh wow, my hairstylist has no problem telling me no and the reason why they won't provide me a specific service. Some of the services I've requested are services that are expensive but have been told no, instead of the just making some money and damaging my hair or styling it in a way that would be hard for me to maintain. I would be upset if they were a "yes anything you want, it's your money" person.

[@TaterKakez]

@@ThatGirlJD you have a good salon and stylist 💜

[@havenprice]

Blisters are normal?! Omg... that colourist Also, the first time doing my hair changed my life. My mum was crazy and controlled my life. Choosing my hairstyle (from long to short) was the first time i did something against the will of my mother, that could be seen physically It was powerful for me

[@bicyclegirl1616]

That reminds me of Lane from Gilmore Girls lol

[@0.-.0]

Congrats love!

[@cassidybrewer]

I’m a hairstylist and I’ve seen another stylist send a client to the ER before for severe chemical burns. The client’s neck had boils on it that popped open. My colleague got sued. Pretty sure they settled everything now but holy shit. It was scary.

[@systemiclizard3101]

I sometimes go to work with my mom and help her in the salon. If I’m hungry, I usually ask her clients if they want anything while I’m out. They’re not allowed to move a SINGLE muscle to where my mom or I can’t see them. My mom also mentioned that the sunlight and heat of being outside can mess with the bleaching process. And we live in New York. I don’t even wanna know how bad it must’ve been in T E X A S.

[@jessdolle4479]

Live in Texas. And girl they sit us under heat dryers 🤣 they want a specific temperature, and they’ll have like humidifiers and shit going

[@yvettebasson1243]

Grew up in a culture where blond was the ideal. I bleached my hair time and time again, it eventually felt like doll's hair. Now I embrace my natural brunette hair and the greys peeking through. I sincerely hope these people healed well and didn't have lasting trauma.

[@karlacristina777]

As a fellow brunette with greys peeking through, I just say that my hair is being dyed by nature with the color of the stars! Love from Brazil!

[@randomhuman5374]

@@karlacristina777 Would you mind if I use that line? I'm also a brunette, but I have two white hairs.

[@Sallimyra]

I've had this happen to me. I was 15 yo and was going from light brown to blonde. The bleach had been on my hair for maybe 40 minutes before the nape of my head started burning and I ended up in tears. They got out some milk to put on it to calm it down. The salon was really apologetic and didn't ask for any payment and gave me a free three piece treatment product box. They also rang me a few days later to check on me and offered to finish the process at no extra charge. They even fired the hairdresser who did my hair because he had apparently had issues doing other people's hair before mine. I never went back there to get my hair fixed, it was just too traumatizing.😣

[@theresaadams7074]

My sons ex used to bleach her own hair and ruin every towel in the house and deny it was the bleach lol 😂. When she moved out it just magically stopped happening and was definitely not my ‘defective washing machine😁

[@hauntedshadowslegacy2826]

Di- ... Did she not know what bleach does?????

[@MaryJane-tp3qd]

I dropped some activated bleach and days later mom put a wet shirt on it, I swear bleach couldn’t reactivate like that but I couldn’t see how it WASNT me! So I said it was me ! Sorry mom :)

[@estherstreet4582]

When I started messing with my own hair I just picked a towel and designated it "the bleach towel". My mum was only *mildly* annoyed that I picked one of the nicest towels when there were a bunch of old towels that I could have used :P

[@tiner8414]

@@estherstreet4582 Ahhhh the joy of living with a teenager🤣 I drove my mum absolutely insane. Like when leg warmers became modern and I decided to just cut the sleeves of a sweater, instead of asking her to buy me some. It was her sweater, that I just assumed I could take, since she had not worn it for a while... Very expensive wool sweater... But the leg warmers looked nice at least🤣

[@91Vault]

I have my set of "bleach towels" yet sometimes it shows up on the "good towels"

[@muuuune]

Hey fiancé not believing her when she described her pain is so damn relatable. I haven't had this exact experience but having my pain dismissed is just...😑😶😒🙄😡

[@delilahjessop9055]

I feel that 😭 Especially during periods too

[@meirin5316]

i feel so lucky w my fiance. my ex was horrible but cried when he felt slightly sick (i wish i was kidding) but my now fiance understands me well or when he cant he tries. he is always understanding

[@samara.morgan]

It's so typical, our pain is rarely considered real.

[@peiithos]

as someone with a chronic pain disorder hearing about people getting their pain dismissed pisses me off. nothng feels worse than people undermining or straight up not believing youre in pain along with the fact i have a tendency to get really mad for others.

[@HighAsHeckPriestess]

Ive had that experience with medical professionals!! Its so discouraging

[@lilithqualcosa5783]

Had a similar thing happen to me. There was smoke coming out of my head and they absolutely destroyed my scalp. I was losing bits of dried blood and dead skin for months. My hair was falling in clumps and it took exactly 5 years to see some growth after that. And all of this was done in a salon! It's just painful, both for the mind and the body ugh

[@minutesofskincare399]

That sounds really sad. I hope you're better mentally and physically now 😥

[@EdgyIntellect]

Oh my goodness I’m so so sorry that this happened to you!!!!!💜

[@JamesWelsh]

Omg I’m so sorry to hear this 😭

[@lilithqualcosa5783]

@@JamesWelsh thank you 💜 and thank you for spreading some awareness about it as well!!

[@lilithqualcosa5783]

@@minutesofskincare399 I do take good care of my hair now and it's gotten pretty healthy but I haven't been to a salon since. That was 9 years ago and sadly I just can't bring myself to trust anyone anymore. I cut my own hair when needed, at least if I mess it up its on me!

[@taylorjones7174]

I wanted to go platinum blonde recently and I have very very dark hair! My stylist I’ve been seeing for years told me that she couldn’t do that. She informed me of the damage it would cause to my hair and I’m SO glad she did!! She’s an absolute wonderful hairstylist and a master with color but she chooses her clients safety and comfort before her own pocket money. Thank you Krista!

[@selbybee]

none of your warnings prepared me for that last one. literally horror movie sh*t. that poor woman. i hope she can get all of the best wigs ever made. also feeling a lot less proud of my various at-home bleach adventures...

[@kaydiglawson7767]

But why isnt her hair blonde? She still had dark hair, so how did bleach do that?

[@hannajung7512]

@@kaydiglawson7767 the most common reason is a reaction with heavy metals in the hair. These can get in there either via food, or more commonly: via plant dye. The latter is generally harmless, unless you try to bleach the hair. Then the bleach reacts with these metals and generates a lot of heat. which can then cause burns etc. Wether or not your hair will bleach depends on your hair type, certain hair structures just do not bleach.

[@MShaiqable]

I've seen a few clients panic and say that the tingling was a burning and when I asked them if it tingles or burns, they'd get confused. Sometimes you get overly panicky clients. And then one that said he was fine and felt nothing but when I washed it off, his scalp was red and I did have to get the milk out. So I get the urge for the stylist to say just try to bear it because you can't tell if the person knows the difference between a bleach tingle and a bleach burn but you would still go and see for yourself if there is irritation happening. And scalp bleach is a pretty quick process. You should not use power lightner on the scalp, only cream because it's slower therefore gentle. I've had very dark brown hair lift to a pale blonde in 45 to 55 mins so leaving scalp bleach for 1h 25m is CRAZY!

[@Stopthisrightnow560]

I'm the latter kind of client. Had my whole head bleached- virgin dark brown to literal white- and it wasn't until the second round of bleaching and toning that it became uncomfortable. That was after nearly 5 hours.

[@annipsy2185]

maybe people are different in this aspect , because in my life ive bleached my hair atleast 50 times. and it either is just slightly itchy or its burning . i dont know what tingle youre talking about 😝

[@estherstreet4582]

@@annipsy2185 people's tolerance to things can vary so much, I know I have a weird pain/uncomfortable threshhold so last time I got my hair bleached I just put up with the slight burn. My scalp was fiiiiine it was just a bit flaky after.

[@SaigesArstgo1031]

my husband's mom is a stylist and tells both me and him to suck it up but I couldn't imagine her telling a new client to suck it up for an hour 🥴

[@MShaiqable]

@@SaigesArstgo1031 Yeah, no way should you. If the tingling lasts or gets stronger, you HAVE to take it off. That feeling is telling you that something is wrong and the stylist needs to listen! Scalp burn from bleach is awful! Aloe vera gel afterwards help to cool and heal also

[@christinescott5002]

OMG. This is just horrifying. Back in I want to say 1978 I was in high school and had a perm. My mom used to always do my perms and they would always turn out really nice, but the home perms back then never lasted long on me so like in a week they'd be a body wave basically and a month later my hair would be straight as a board. So my mom took me to a salon for a professional perm. After a while, I told the lady my scalp was burning. I kept asking the lady to check it but she said it was fine. I seem to remember she was on the phone for a long time and of course, phones back then were attached to the wall! I want to say it was on my hair for over an hour. It wasn't fine and I wound up having blisters and probably 2nd degree burns on the nape of my neck and horribly singed hair. My mom treated it with Penaten cream (basically a German cream with lanolin). It soothed it and it healed in about a week but it was pretty damn uncomfortable. I can't imagine how bad these women hurt, especially the last one.

[@athenatanyimin4035]

I hope the lady got jailed for negligence

[@hauntedshadowslegacy2826]

You were a teen at the time, right? I get that other countries aren't as open to civil litigation as America is, but surely your mom could've gotten some kind of payment/relief from that stylist. Suffering for a week because someone didn't want to leave the phone and do their job? I can't imagine any decently-civilized country allowing that to go unchecked.

[@AprilTheRockStar]

I had fire engine red hair for years and finally was tired of it. I didn't know what I wanted, so I told my stylist to do whatever he wanted. He said, "Okay, you're going blonde." It took almost 8 months to go from red to brown to highlighted brown to fully blonde, and I'd never do it another way. I can't imagine going from dark to blonde in one day 😳 even when I had bad psoriasis on my scalp, I never had color burn like these women are describing.

[@Lil-Dragon]

Those thumbnail photos alone my scalp is terrified. As someone with scalp issues from psoriasis without hair and skin reactions to products I feel for those people and hope they recovered well eventually.

[@JamesWelsh]

I always feel bad for the people in these videos but these were so awful I felt so sad 😭

[@TrappedinSLC]

Weirdly with a highly skilled (and very careful) colorist, bleaching (like highlights) seems to help my scalp psoriasis. Something to do with getting rid of the dead skin build up I think? But I’ve had red raw painful scalp just from a psoriasis flare when it was being really bad so I can imagine how much pain these poor people were in. You find out how much things like facial expressions move your scalp when it’s that sore. :(

[@blue3374]

Same!! I've been struggling with severe seb derm & folliculitis for a while so hearing about these scalp issues kind of hit home for me..beyond horrible

[@chequeplease]

@@TrappedinSLC dude i have the same thing haha, its like an exfoliation 😬

[@paige8916]

About the 3rd story. There's a reason you're not finding out what happened and the numerous holes in the story. 1) both she and the stylist knew and planned on her leaving half way through the appointment to get the daughter from school. (They're both idiots for this) 2) the product wasn't even at the stage of being put on her scalp at the time she left. She planned on going 3 miles but left 40 min before the daughter even needed to be picked up. The salon didn't expect her to be gone that long based on their prior agreement. She said it didn't start to burn until she had left and felt it drip to her scalp. They didn't put it on the scalp yet, but her actions and heat flux she created changed from it sitting an inch from her scalp in a paste consistency to dripping. Humidity, sweat, body heat and closed car windows are likely to blame. 3) her face and neck were swelling. This is an allergic reaction period. However, since the swelling was internal more than external that means the allergen got into the body. Eaten, breathed in, or related to a medication. IN MY OPINION with my medical background and (albite an expired) hair stylist license I believe she was either on a tricyclic medication (yes they make you super sensitive to sunlight and heat... like heat created from lighteners!) or/and she was driving the car with the windows closed causing her yo breath in the chemicals coming off her head. Both the stylist and the ER doctors flat out told her she was having an allergic reaction. 4) they did not go straight to the hospital. They went home 1st to "wait it out". Went to the ER, told it was an allergic reaction went home. Went to the ER again same night, told again it was an allergic reaction, given stronger prescription, went home. A week later they'd had a fever so went to a specialist (that's all the article says) whom said it was because of exess or expired chemicals used. Keep in mind, she even says she was in contact with thr stylist through the entire process of what she was enduring. They continued to check up on her UNTIL she found a doctor who could place blame elsewhere and got a lawyer. The thing about expired bleach is it becomes less acidic and doesn't work as well but the smell gets worse. 5) this was 2019. Case was filed per reports but the salon wasnt served for quite a while. Documentation for the case was filed May 2020... nothing since in English or Spanish (I only found more info in Spanish) reports nor could an actual case be found. About the 2nd lady.... how odd the only spot affected is in the perfect shape of a curling iron? What happened to all of them was horrible but in each one, both parties were to blame. This isn't like the McDonald's coffee thing where the woman was permanently disfigured and debilitated because the company knowingly put people in danger (yes McDonald's admitted they kept the coffee beyond scalding hot so it would still be hot by the time customers got where ever they were going) and just paid off all other complaints. These products are only a danger to people who misuse them, stylist and clients alike. Edit* I think it's great to have an expert opinion on this but please keep in mind schooling and licensing in the UK is way way different than in the US where at least the last case is from. Even state to state has different licensing.

[@hanin_gurl]

Hmm, about the 3rd lady though. Do you have any proof/evidence of it being planned or her not going to the hospital first?? Because i still feel like the person on the other side is the one to blame. Wether it was planned or not, (if it's planned it makes it worse) they still let her go. She's no professional and therefore i have to disagree.

[@YukaAkemi]

Thank u for filling in with all this info!! That was incredibly irresponsible for the stylist to let their client leave the salon with bleach still on their hair !! I think it’s on the stylist to ultimately be the last line of defense, they should have washed the bleach out if the client was insistent on leaving to pick her daughter up. Such a liability

[@TantaleyesMe]

Girl I agree with EVERYTHING you typed!! And the girl with a patch missing. Everyone here knows that ish was self inflicted!

[@TheNerdyVixen]

The different licensing is terrifying. I’m an Esthetician, the hours required for schooling are appalling in some states. I would never get a facial in Florida, for example.

[@annipsy2185]

@@TantaleyesMe so like they left a curling iron just sizzling their scalp on purpose? thats kinda insane idk. cause if youre saying just a normal burn from a curling iron then as soon as it touches your scalp youd be like ow ow and let it go , and it wouldnt do damage to this extend

[@LaceyAnn]

I wouldn't say she was exaggerating just because I have gone to a salon to fix a bleach disaster on my head and I sat with a whole head of bleach from the scalp for over an hour with a hair bag over it while under heat. I was completely fine but I've never in my life had bleach on my head that long until I went to the salon. I don't know what actually happened in that case, this was just my experience. These poor people, I feel so awful for them. I've gotten little sores on my head bleaching my own hair (very incorrectly btw) and it was terrifying. I can't even imagine how they felt. Just awful😪

[@JenniferMo]

Same!

[@evansecencefan1435]

I've had friends go to appointments like that and the colorist would take A LONG TIME to even apply the bleach, like it was their first time doing that. So by the end of the application, theyd be sitting in that chair for over an hour. I don't think she exaggerated unfortunately

[@itscjhey]

Yeah, they can dilute or mix different ratios of bleach to make it weaker and allow it to stay on longer. As was mentioned in the video, they can also do gradual bleaching so bleach isn't on all of the hair for the whole time. Could be a little bit of both in this case, tbh. I've done the same to my scalp (only once in the 5 years I bleached it myself, so I was very lucky really) and even in small amounts, it *hurts*. Can't imagine what full on burns would be like, jesus (or what it would take to get to that point!)

[@Figgatella]

I did become a hairstylist almost 50 years ago and about 5 years after that I purchased some what they had at the time, oil bleach. It was supposed to be gentler on your hair. Well I put it on my regrowth, plastic cap and dryer for 10 minutes. ONLY 10! When I went to wash it off, my hair was completely liquified and melted off the head into the sink! To this day I’m petrified of anyone putting bleach on my hair. I made a huge mistake. First of all I should never have used this bleach like the oil bleach I was used to and second, I should have never applied heat. I’ve had my hair bleached since, but I am constantly questioning the stylist.

[@katie8099]

longer times are appropriate when using lower volume developer!

[@guillermoroque9524]

I used to bleach and dye my own hair by myself since I was 15 years old. Nothing bad ever happened, but it was too time consuming and I didn't really pictured myself as a male adult with "edgy" hair colors so I stopped at 27. My friends kept asking me to bleach theirs though, and I would always turn them down because I wasn't a professional. But one time this friend sort of gaslighted me into dying his hair telling me that if I didn't help him he was going to do it himself (he said that if I could do it myself then it shouldn't be that hard, but I had been doing it for 10 years). So I did it for him, made a medium application for about 15 minutes, then a softer application for 20 more minutes and it was done. It actually looked pretty good and his hair was fine. It was even and the scalp was almost untouched. But I was scared AF, his hair was really weak compared to mine. I have always had strong AF hair. He wanted me to do it again, but I told him to pay a professional to do it. He allegedly went to some salon and got it done, but it was uneven. His hair looked like he was wearing a cheap leopard print dress as a wig so he shaved it off and never did it again. I think he might have done it himself that time but we'll never know. I'm kinda not close with him anymore LOL 😂

[@brittanyjames4429]

Locally my hairdresser has a permission form you had to sign where if your aiming for bleaching over a certain number of levels where you commit to having 2 consultations and having samples taken. Session one; they chat with you about you want. If a big change then in that session they will take between 1 & 3 hair samples and blend the hair to hide the shortened sections. This although not testing for a "on skin" reaction allows the colourist to bleach and tone those segments for different times and through different processes and in the second session literally physically show the samples to the client. It was great to be able to physically see what I would get without actually doing it and I could pick a sample to "copy". Felt so much safer. I'm sad things like this have to happen 😔

[@snakesonaframe2668]

THIS IS BRILLIANT

[@dontbefatuousjeffrey2494]

Thank you so much, James, for binging attention to this. This happened to my (then) teenager around 7 years ago - the salon was well reputed and the procedure was done by the actual owner. But my kid ended up with scalp burns, which led to not one but two courses of antibiotics - the second course really impacted on their gastro health and they actually had to take time off school because of it. The salon refunded the cost of the bleaching, but the woman in charge still had the audacity to say my then... 15 year old? With no experience of this procedure? should have told them about the burning. I know my kid. I know they said something but was reassured and having that lack of experience, thought they were in good hands. Happily, the area affected has grown back. Obviously some are not so lucky. Value good hairdressers, people. They won't make you suffer for 'beauty".

[@Kubulek17]

to be honest they shouldn't have even used lightener. Most systems say "do not use on persons under 16" and they should've insisted you stayed the whole appointment

[@katiac8346]

My mom had always dyed/bleached my hair without any issues for years, until one time we don’t know what happened because she followed the instructions like usual, but my butt-length hair was completely ruined. It burned my scalp, my hair became elastic and came out in chunks. My mom and I cried so much; it took SO long to grow it back healthy. Never again 😓

[@lmamd87]

Sounds like a formula was changed

[@ultraboombean]

Yeah this is why always need a patch test but I don't do that either.

[@poisonedkilljoy9304]

this is why strand tests are important and why i am an idiot (i…haven’t done them in a whole) but like..my friend once put permanent dye on her hair when she was having an eczema flair up on her scalp so i’m not the biggest idiot i know. besides - i am PARANOID about this happening to me but a broke student so i just accept the brassiness and put a bright, semi-permanent creme dye over the top and hope for the best

[@skrittle555]

@@poisonedkilljoy9304 pardon my butting in, but if you're worried about brassiness and you're like maybe a level 7 or darker, l'oreal makes a great new semi-permanent toning gloss for "bronde" hair- it's called "le color gloss." no damage and very conditioning. and it's like under 10$ and i got mine at walmart. highly recommend if you ever want to go a more natural color route. :)

[@paige8916]

Depends on products used but also too many people don't consider their own health charges and how that can affect what you do. I learned the hard way tricyclic medications can make you super sensitive to sunlight and hair lighteners.

[@toothrat1106]

i do at home bleaching, and the "leave it on until you can't" mentality does work, but that should be for itching, never burning. especially with high volume developer, the **second** you start to feel any sort of burn, immediately wash it out

[@vicquesadilla2276]

Exactly ! And make sure to test the strength of your hair throughout bleach being on your hair , so you can watch out for gummy, hair

[@mmmmmmolly]

Oh wow. I bleached my naturally black hair at home to blonde during 2020 lockdown. I bleached it a total 4 times, and i did fry my hair but my scalp was fine. My hair is very damaged, went gooey but I'm so lucky i didn't do permanent damage to my scalp. Edit: my hair is ok now and everyone was so lovely in the comments and eager to help with advice :) that's why i like this community ❤️

[@Comrade_mommy]

I’ve heard k18 is the best restorative hair treatment yet. I saw a girl whose always bleaching and dying her hair have great results, unfortunately a full size bottle is $70-$80 for 15ml. (You can buy a trial size for $15 for 5ml.) But if you’re in the US Ipsy had K18 in some of their sub boxes. (I frustratingly didn’t get it.) But I know there’s a big resell market. I went on various sites like eBay, etc., and picked it up for $34 on Mercari. Im planning on using it after I dye my hair again. But im excited to try it bc ppl are showing some amazing results on very damaged hair. It’s supposed to be a much better option to olaplex which was kind of the best option for years.

[@benbendall9088]

I did the exact same thing to my hair and the way I've gotten it back to health was by, using sulfate and silicone free shampoo and conditioner, using a silicone free leave in after every shower, keeping a silicone free leave in spray on hand, and using a clarifying shampoo once a month. It's good to deep condition weekly I suggest using Garnier one minute masks the damage treat one is my favorite. The Garnier damage treat shampoo and conditioner is also really good, but the shampoo does contain sulfates so you should use a pre shampoo treatment like coconut oil. Rice water treatments once a week can also help to fix those broken bonds and promote hair growth.anything labeled as a protein treatment is so good for bleached hair to help rebuild your hair, Shea moisture has a great one that can be used weekly but it's also important to make sure your other products contain protein as well, like hydralyzed rice,pea,or quinoa protein. Silicones such as Dimethicone can give the false illusion of healthy hair and be hard to remove without sulfates which just dry the hair out way to much and should not be used regularly.

[@mmmmmmolly]

@@HadenBlake thanks for the advice. I'm not bleaching at home anymore, learned my lesson. After the salons reopened, i went for a consultation and did treatments there and at home and once my stylist said my hair was in an acceptable condition we started bleaching again and cut some of the length. I've been going to her since July 2020 for root touch-up and treatments and i get some length taken off every few months. I'm lucky that my stylist knows her stuff and helped repair some of the damage. I know that as long as i want to be blonde my hair will be damaged and i need to do treatments, but now my hair is in a way better condition. Edit: and I'm very lucky I didn't damage my scalp at all. When i bleached at home i put on a good amount of coconut oil before bleaching the previous night so that may have helped

[@mmmmmmolly]

@@benbendall9088 once the salons opened i went to get professional help. I did treatments in the salon and at home with masks before my stylist bleached it, and i still do treatments at the salon. I've used a few masks for damaged hair, i couldn't say one was better than the other, they all work the same way as far as I've seen but i use a combination of protein and hydrating masks. My roots still get oily so i use a gentle clarifying shampoo, then masks, leave in conditioner, argan oil and heat protection. My hair is in a far better state now, I've been going to my stylist since July 202 and she's very knowledgeable.

[@mmmmmmolly]

@@Comrade_mommy @Btch Please i recently heard about that mask, still debating if I'm going to try it, I've read reviews where it worked wonders for some, and didn't really do anything for others. I've never tried olaplex, the treatment i get at the salon is something different, i can't remember the name. My stylist said she prefers to use that instead of olaplex because it doesn't contain paraben and sulphites (but don't quote me on this, the hairdryer was on while she was explaining this so i didn't really hear everything sje said 😂)

[@clarissajones9771]

I went to a hair school for a relaxer they saw that it was getting red they immediately got the instructor asked if it was burning or itchy I said yes they immediately washed it out . I was 14 so I was really disappointed but they said I could have had what happened to this lady.and stopping was the best thing.

[@katelynnorr3513]

Yes relaxers is not something that should cause you pain, there probably is a different formula that could work better for you, but it’s probably to the best they rinsed it

[@BelenTaun]

It was about 10 years ago now, but my Aunt went to a hairdresser that left bleach on her hair for 2 HOURS. She already has a condition that makes her grow very slowly, and this just destroyed her hair for years. Literally broke off in chunks and left her hair all different lengths. Took almost 5 years to grow out the damage. None of the scalp burns tho thankfully.

[@DarkRubberDucky]

I had gone in asking about bleach after I dyes my natural blonde hair red with Artic Fox and it stained my hair pink. The stylist was honest from the get that it could just lighten the pink instead of taking it out. She did a strand test and said "Yeah, it's just gonna be light pink." It would have been around $300 for a full job and I decided against it, as I didn't have that much for it (I had about $200). But I'm glad she didn't BS me about it.

[@MaryJane-tp3qd]

I know it sounds silly but when I was younger I used to stain my hair with Halloween spray and I’m a dirty blonde, came out in a few weeks but it was my virgin hair but it’s wasnt easily identifiable as blonde a lot.

[@kuro7011]

Wtf? Color remover is a thing, you can buy it for like 20 bucks from Sally’s. Arctic fox is semipermanent dye; it comes out with washing, unless you used developer with it…

[@infoManiac-rf5db]

Bleach doesn't remove hair dye color. Color remover does. All stylists should know this. Color remover would have gotten it out. It remained pink because she used bleach, and not color remover.

[@valentinamadison6529]

I can't imagine the PAIN that lady felt. To just be able to lift up your scalp!!😵 This kind of videos are very interesting, and just shows if you use a product wrong it can end terribly..

[@kaivickers166]

I had a “master colorist” bleach my hair until it was grey toned (unintended), gummy, and a complete mess. I had to have my hair entirely cut off, like nearly a foot shorter, and my scalp was fine. I can’t imagine what It would take to ruin the scalp too.

[@charisma-hornum-fries]

After one bad experience I will never let anyone but me bleach my hair. I’ve bleached it on/off for 30 years and I council with my stylist/artist every 6 months. She gets my fear and has taught me to do it right and she understands that it helps me gain control over my fear. And I’m married to a chemist who calls the bluff or fab on every product I use.

[@clockworkqueer7958]

This video made me realise that my reaction to the bleach wasn't my fault. My hairdresser would just paint my head with bleach, leaving it on the scalp for upwards of an hour, it burned so bad, I just assumed it was normal because I didn't know any better. I haven't gone to that hairdresser since 2020 and even now my scalp is itchy and flaky because of those treatments :,/

[@Barbieinawheelchair]

Try putting some coconut oil on your scalp overnight helps a ton

[@lmamd87]

I had to go to two different salons in the past 12 months and after the patch tests on both, they examined my hair thoroughly, asked my hair history and then consulted with more senior stylists to get the correct colour for me and the best for my hair. It wasn't instant and made me feel at ease

[@KylieMackLA]

This is crazy, I've been bleaching my hair for 35years (everything from white to med gold) and have never had a painful scalp, let alone burned and blistered. Not only is "low and slow" (low developer %) the smartest way to go about it, but as your roots develop so much faster (due to scalp heat) - this girl's roots shouldn't have been touched until the rest of her hair was halfway through the process. The only reason to ever bleach out with 40% dev and a 40 min process is when going from very dark to blonde, but only once, then you start the "low and slow" process with 20 dev or even 10 if you have the time to do it a few times over a few days (with conditioning treatments in between). If at home, use a bleach with added bonding like matrix or even cheap crappy Shimmer Lights protective lightening system, or don't do it at all, if at the salon, demand Matrix, Olaplex or the salon's preferred version. Handy hint; IF going very dark to light and needing to first do a 40 dev bleaching process to remove the bulk of dark pigment, add two sachets of sweet'n low, it reacts with the bleach and cools down the heat while not affecting the bleaching process. Sorry that was long but this "scalping" situation really freaked me out! Forgot to add, keep baking soda nearby, baking soda will neutralize the bleach so if you feel burning, wash off the bleach ASAP, and put a paste of baking soda and water on your scalp - this also works if you get bleach under your fingernails etc. (PS: LOVE you, James!)

[@LauralHill77]

Always use nutrasweet on the scalp heh

[@KylieMackLA]

@@LauralHill77 lol I always joke its a trick people "of a certain age" know about - I have stylist friends who've been doing it for years too :) I've received a few messages asking what nutrisweet is, its a good sign its not a food staple anymore, I guess!

[@KylieMackLA]

@@Javajavajav I have absolutely no idea why it works (I'm not science like Robert and James), but I've used it to stop the burning of bleach under my nails since the 80's. I'm not saying to add it to bleach, I'm saying after you've washed it off, a paste of baking soda stops the burning. I keep it next to the sink and grab a handful of it to wash my hands with. I don't recommend people just randomly throw baking soda on their scalp (as it will dry out your hair), but if milk doesn't work and its still burning, baking soda will help. You're also meant to keep baking soda near by when using acid peels etc - espec with acids that you don't feel burning when they're burning, like lactic acid. I use lactic acid on my chest and arms and once I think its washed off, I then do it again with baking soda in case I've missed any.

[@zarlashtstanikzai955]

Does it cause premature greying of hair? Would be grateful for the response. Thanks

[@KylieMackLA]

@@zarlashtstanikzai955 I don't think so, I'm 50 next year and haven't seen any, not even when I grew out my color a couple of years ago.

[@lolamurder1882]

Where I get my hair done, if you are getting any lightening done, they book you by hour. That means the colorist can't double-book someone for like a haircut. They basically sit with you the entire process, constantly checking the progress and making sure you are comfortable. I've had tingling and warmth during a lightening, but never pain. If you tell them you have pain, they immediately stop the process. A professional "colorist" would never, ever leave a client alone during a lightening that amount of time.

[@Hair8Metal8Karen]

Any stylist I've ever had has checked on clients every 5-10 minutes, that's not acceptable to leave someone for over an hour. I feel so sorry for everyone who has had to go through this.

[@emz33]

Bleach on the scalp can definitely burn and be painful if you’ve recently washed your hair because you don’t have the oils to protect your scalp and you get tiny abrasions on the scalp from washing. You generally want 2nd or 3rd day hair before you go in and do any bleach by the root. I almost wonder if there was another product they had used before hand that reacted with the bleach itself

[@divamarvalousoneal2454]

I go to a Dominican Salon. I asked for a full head, bleach. They laughed so hard told me straight up that I was loca. As someone who does not speak spanish I was confused and upset after they laughed and spoke in Spanish to one another and got their giggles out she told me In English that anyone who would take me was out of their mind and that just because the customer asks for it does not mean they should get it I went to another salon and they could do it. Needless to say I lost a lot of hair. And my hair burned badly and my scalp took a huge burn. It's been almost 10 years I still go to this Dominican Salon that is now a franchise owned by Fantastic Sam's. Till this day my hair has grown back longer and healthy my scalp doesn't bleed. I'm glad they gave me a dose of my own medicine. It gave me more respect for Salon's who value people over profit

[@Chubsyboo]

I bleached at home. It was patchy, but I went from dark brown to Marilyn Monroe level blond. I damaged my hair, but my scalp was unhurt and my hair was ok (not healthy) and after a permanent dye it slayed. I’m impressed that a person with experience was so careless

[@vociferonheraldofthewinter2284]

I had been growing my hair out from the age of 17 until 26. Hadn't touched it at all. I went in for a highlight and spiral perm. The highlight was done first and it was stunning. Then came the perm. The hairdresser set the timer for 20 minutes, then told me she was going to take the next client for a quick trim. I didn't question it. I passed the time reading a magazine and waited. The timer went off. The stylist had finished the trim and started another client. Around the thirty minute mark, I interupted and reminded her that I was waiting. She waved me off and told me that it was fine. And hour went back and I was starting to burn bad. Again I asked her how long I was going to wait and she informed me that this solution had a 'timer' built in and it stopped processing on it's own. I was fine. TWO HOURS LATER she finally got around to me. I was quite frazzled as she bent me over the sink and began popping out the perm rods. The funny thing was, my normally dark golden hair that had been highlighted to a beautiful light gold was black. Small chunks of black curls filled the sink. She sat me back in the chair, applied some sort of gel, then told me I was done. I spent almost $300 for this treatment and this was in 1996 money. It had dried when i got home and it was a frazzled, burned mess. There were no 'curls.' The hair zigzagged and stood out in a frizzy halo. I got into the shower to wash it so I could attempt to somehow style my hair and salvage it. To no avail. My shower drain clogged with handfuls of fried hair. I hysterically called another stylist and begged her to help me. She told me to come right in. That poor woman was so compassionate. I'd brought pictures of what I looked like recently and she gave me a hug of compassion. There was only one thing for it. It had to go. All those years of growth had to be chopped off. She saved as much as possible so I could be presentable in the moment, then I had to go back every two weeks to get a tiny trim until all the fried, black hair was gone. Of course I haven't had my hair permed again and I never will. NOBODY has been allowed to color or highlight it in all that time. I dyed it myself for a few years, but even that eventually stopped. Every decade or so I go in for a cut and my 'virgin' hair is donated to make wigs for cancer patients. Just had a bunch lopped off for charity last month. I do enjoy the 'ooohs!' and 'aaahs!' I get when stylists encounter that much virgin hair on an adult. Sometimes it gets to be a bit much when ALL the stylists end up digging through my hair at once, but I get it. I was one of those people who couldn't stop fiddling with my hair - until I got fried. Never again. NEVER, ever again. Trying to get my money back is another story for another time. Let's just say there was intense drama and they attempted lots of manipulation. I stood my ground and prevailed, but it still sucked.

[@k_xxo]

Lightener stops processing after 45min. So leaving it any longer than that is pointless. Also I have a reaaally hard time believing that first lady about doing a patch test for everyone. I’ve RARELY see anyone do that, unless it’s a client who say’s they’re sensitive to lightener/colour. So shocking to see these reactions to lightener!! So terrible. This is why it is important to use ON SCALP bleach, but they must’ve been allergic anyways.

[@JamesWelsh]

Everyone should be patch tested. When I worked in the salon it was a requirement. As was in many salons that staff members had come from. It’s terrifying that you’ve rarely seen people doing it! Every brand will also recommend you do it and should also supply the salon with branded patch test cards that require a signature, time, date and colours used on the client. I’d be wary of going to salons who don’t do this. It’s bad practise!

[@k_xxo]

Being a hairdresser myself it is pretty common for clients to be bothered by bleach. So I can see a hairdresser shrugging it off. Also Pravana is actually a really good brand!! Love their color, never used their lightener though.

[@k_xxo]

@@JamesWelsh Maybe because I’m in Canada it’s just less strict it sounds like! I’ve been hairdressing for 14yrs, and I can’t even think of one hairdresser I’ve seen that does that a religiously does patch tests. And no I have never worked in the cheap salons. I do think it should be strict though, at least with first time color clients.

[@JamesWelsh]

It could be to do with laws. Of course it’s important to check that the client won’t have a reaction but it’s also to cover the salon and colour brand legally. Possibly to do with staff and their contracts also?

[@thehermosahallan]

@@k_xxo Same here in California. I've been going blonde for almost twenty years, always in a salon. From Vidal Sassoon school students to celebrity salons, nobody has ever given me a strand test before my treatment. Consumers are not so protected here, like how James always mentions false advertising laws they have in the UK that we don't have in the US.

[@Darcee.Says.Stuff.]

I had bleached my level 8 hair, including full on-scalp bleaches at home, for 20+ years and have never experienced blisters or "little sores" on my scalp - and I have stupidly sensitive skin and no formal training. A little redness or itching, yes, but that's totally normal and because I followed the instructions exactly. Now I rock the bald life by choice, and 20+ years of bleach on my scalp hasn't left a mark. Read instructions people, because bleach can be safe and effective, but only if its used properly and cautiously.

[@jadeismyname]

James Welsh and Brad Mondo collab is 100% needed in my life 😫

[@XxXshadowXkiddxX]

I’m a hairdresser and know exactly how the blistering feels, however mine wasn’t through bleach but being allergic to the pigment in darker colours. It’s horrible. Every single client we always check if they have any allergies, if they’ve ever reacted to a colour, when the last time they washed their hair was (this can majorly effect colour and reactions too) constantly checking on them while the colour is processing and that if it’s itching too much (especially with bleach) or burning we take it straight off. Consulting/ client comfort/ safety and before abs after care is key

[@kaelynevans1874]

I’ve had bad reactions to PPD, which is in permanent hair colors (it happened to me when I dyed my hair black). The first time or so, I just thought it was box black hair dye, and avoided it for a few years. When I got my hair professionally dyed darker, I chose a permanent hair dye (against my better judgement) thinking a different result, and I had the worst reaction yet. My lymph nodes (forehead/temples, sides of neck, and my under eye) swole up, and were red, and it was from the permanent dye and I had to get steroids. That being said- I don’t blame the hairdresser. She checked in on my hair, and was responsible, and again, I should’ve known better to be honest. The blistering and itchiness sucks.

[@noniefuss]

I suffered a chemical burn from a bleaching gone bad years ago, and I thank my stars that I didn't go bald, but I very well could have. It was a home job, done by a friend who swore she knew how to bleach hair. The twit tried to take me from very dark brown to platinum in one go. When I went from fine to tingle and finally to "this really effing hurts" over the ages she kept the bleach on my hair waiting for it to miraculously lift all the way and presumably tone itself, I ended up with canary yellow hair and weeping sores (literally trickling down my scalp and forehead, ugh) that took weeks to fully recover. Bleach is no joke, and if you take one wrong step you can be left in a world of hurt.

[@TrappedinSLC]

I get a bit of sores on my scalp from highlights sometimes *but* I have psoriasis on my scalp and basically what’s happening is the bleach is removing the excess dead skin on top of the spots and exposing the pink/red skin underneath. It doesn’t really hurt beyond a bit of general tenderness and it actually seems to help clear up the psoriasis, go figure. But my stylist is also a family friend who has been in business for most of my life, so he is *extremely* experienced and won’t let anyone else in the salon do anything on my hair with bleach just because he wants to be so careful about it.

[@lisagiannoumis3816]

When in doubt with your scalp just see a dermatologist. Don't even ask your stylist if it's blistering, or go to an ER or urgent care if you can't get to a specialist right away. But no, I've had highlights for years, other than my eyes burning when they wash the bleach (not touching eye, I'm sure it was the fumes) my scalp was fine, maybe at worst a tad dry for a while.

[@billionair120]

As a hairstylist I absolutely love to hear you talking about the actual dangers of misusing lightner. A lot of these kids on tictok are like today "I'm going to bleach my hair hopefully I still have hair after this"... When it's more like "today I'm going to bleach my hair hopefully my scalp is still intact". Like I said, I do hair and I have fixed many a broken off hair, but I've also had to turn down clients because their scalp is in such bad condition because they went to a shop we have here called Sally, and the employee, who knows nothing about hair, told them to put 50 volume on their head for an hour and a half. I wish I was exaggerating. Just like how people shouldn't be allowed to purchase certain chemicals without a license, the most definitely shouldn't make 50 volume available to just anybody. We don't even use it in our salons and we very rarely go up to 40 volume. Thank you James for opening some people's eyes to the danger of what even professionals aren't always trained with. And it's scary because I went to school for a year and a half and the whole time during school we were allowed to lighten hair on scalp of course with the supervision of licensed professionals, but in my state that's the longest of any state to be in school. Some places in the US you only have to be in school for 7 to 10 months, some places don't even require a license, and others are fighting to abolish licensing for hair stylist. What a hell that would be, hospitals wouldn't know what to do with that many burn patients.

[@kellybrusky8765]

I literally gasped at that last picture! As someone who gets their hair highlighted this is horrifying! So grateful for my careful and attentive stylist.

[@JamesWelsh]

I honestly didn’t believe it was real until I looked into it more. I couldn’t believe that could actually happen 😭

[@pokepawz8334]

I just cannot wrap my head around how lightener could, on its own, penetrate the scalp and remove someone’s skin like that. 😥 my only thought is that she must have had some prior issue with her scalp, a scratch or abrasion or rash or something?? that the peroxide ate away at. But I just don’t know how that could have happened unless she was like.. severely allergic to the pravana bleach formula? Either way, it’s awful and I hope she’s healing and feeling better now. 😓

[@aff77141]

I've had my hair bleached since I was 11... Not once have I had BLISTERS and even redness was rare after bleach formulas started becoming more gentle, and my scalp is so sensitive I sometimes can't have it in a ponytail for more than an hour without pain. I think the stylist either mixed it improperly, or the person was extra sensitive--either way, as soon as something is burning YOU GET IT OFF YOUR SKIN, which is the stylists responsibility!

[@ladyditn1239]

A stylist over processed my hair 20 years ago. I was a kid and was too afraid of making her mad so I just politely told her it was burning a little. She continued to eat and leave the shit on my hair. My hair fell out in chunks and it never grew all the way back in. I have very thin hair especially on the very top of my head. I used to have thick, curly hair and since then I just want to cry every time I try to style my hair.

[@adafihj6439]

This video is convincing me to never bleach my hair. I'm 5 years post relaxer and I'm not even trying to do that again.

[@sydneywilliams4796]

I feel you girl! I only got my black natural hair bleached once and I loved the look. It was only lightened to a honey blonde/brown color, so not super light at all. But I can say, without any of the burn issues, it is super hard to keep my ends nice. I probably won’t bleach again just because of the stunting of my length growth. I recommend only bleaching natural hair if you’re not also trying to grow it out bc you won’t be able to without constant constant work!

[@lid2966]

Lmao same. I'm shaved on the head so all my hair is roots and now I'm not so sure I want to bleach !!

[@Cashious]

Same, I don’t think I even want to use permanent hair color ever again lol

[@Jassyphay]

I was literally thinking the first story sounded like a relaxer. NO THANKS

[@livinlikekayj]

I bleach my hair every month tbh but I’m also natural. And my hair grows back fast I shave it like twice a year all the way off.

[@MadAboutSkin]

This new beauty turns ugly series is amazing and i really hope you make it weekly. Love x

[@kymmv]

I had my hair bleached at an expensive price by a hairdresser I thought I trusted and she completely burned off my scalp, luckily I've had a great recovery but it was so painful for so long, ever since then I've done it at home and had no issues. Make sure you go to someone who SPECIALIZES in bleaching!!

[@Hannah-zw9ow]

My parents (my dad, mostly. My mom would have let me do anything) never let me bleach my hair because of how it could potentially ruin my hair. My dad is black, so my hair is very curly (3c/4a). He also wouldn’t let me relax it. My mom and I used to badger him about it and he stayed adamant that I was NOT allowed to bleach or relax my hair. As much as I wished I could’ve bleached my hair and dyed it fun colors, or relaxed it to make it easier to take care of, now that I wear my hair natural I am SO GLAD he never let me do that. When I started wearing my hair natural all I had to do was stop straightening it. There was no big chop, no haircut at all really. It took about a year for me to fully recover my curl pattern from the heat damage, but I know if I had bleached or relaxed it that would’ve taken so much longer. This is really terrible that this happened to them. Bleach has the potential to harm your hair when used incorrectly or too often of course, but it never should have burned them like this!!! This is insane!!! I hope they all had a full recovery and found better stylists 😭😭😭

[@solomcfc82]

Anytime I get a urge to cut or color my hair at home I get on KZbin and watch a couple of home hair nightmare videos and the urge very quickly disappears!!! These poor people put their trust into so called professionals!

[@bluebirdoz9055]

Just do it 😂

[@RooHue]

My mom has been a licensed hair stylist for 15+ yrs. High paying clients are really hard to tell what to do and often these women think they know more than their stylists. They ignore after care, do diy color and treatments, that could cause serious damage to the scalp and hair and still expect good results. And it wasn’t uncommon for someone to leave the salon with a full head of foils, despite being advised that it was NOT recommended. This is especially true for the regulars! One of my moms best friends, also a licensed stylist, would bleach her hair knowing she was allergic and it would cause a reaction on the scalp. Some people just think the risk is worth the reward. Even then I’ve never seen anything like this in my life.

[@SandraMorris51]

Oh cool.. I used to be a receptionist at an Aveda concept salon. I learned so much. Always happy to see your pretty face! 🥰

[@JamesWelsh]

Ohhhh Avedda salons are faaancy 💜

[@SandraMorris51]

@@JamesWelsh Yeah it was down by the river in a coastal Southern tourist town.. I couldn't afford it lol

[@jen2443]

0

[@SamIAm10262]

I had my hair bleached to platinum a few weeks ago, and it was on for over an hour and a half because it was a low volume and I didn't have any problems with it - but it's my standard beautician and she knows my hair and kept checking on me to see how I was doing, and if I had any irritation. There is so much that goes into coloring, bleaching, etc.

[@Clareypie]

In the 80s when perms were massive, I was about 14 with bum-length hair, I'd have a perm every 10 months or so at a salon my mum trusted as they did a great job with hers and she had psoriasis. The last time I had it permed, I got a burn at the base of my neck and it was awful, I was itching and scratching it and it scabbed over, I've still got a scar 30 years later, perms and bleaching can be dangerous kids!

[@raven4090]

I was once told by a local hairdresser that bleaching my hair would totally fry it and it would all break off. It's very dry. I appreciated her advice and just had it coloured.

[@shannonshaughnessy3989]

Actually this is the reason I dye and bleach my own hair. I know a lit if people think that's not smart but the 2 times I've had a "professional " dye my hair they messed up, once to the point where my scalp scabbed and was peeling... no thank you!

[@infoManiac-rf5db]

For 20 years I did a double process on my own hair at home. Never had any issues other the occasional breaks from over use. The whole time my hair remained long and did look nice. I get it done at the salon now out of convenience. Still no issues. But the reason I started doing it myself was due to stylist incompetence and damage and brassiness and overpriced for the sub-par results. This time I interviewed the stylist. Made it clear at the consultation exactly what I wanted and what I expected and let her know I am perfectly capable of achieving my desired result myself. I showed her pictures of my former color jobs on myself and let her know if she achieves it, with zero issues (as I did for 2 decades) that I'll be a client for life, and if she didn't feel it was possible for her, then we may as well not consider it further. I'm very upfront and vocal with my expectations due to many times paying for disappointment and damage. I've learned the hard way.

[@just2lovable]

Speak up if you feel burn ppl! I had 2nd degree scalp burns that weeped after a salon bleaching! It was horrendously painful and that was after bursting into tears and begging it to be washed off after 10 minutes!

[@MrsMeowMeowWoof]

Ive been dying my hair since I was 13 y.o. so about 14 years. Blonde, pink, red, then black and I finally, last summer, got it lightened (8 hrs at the salon) to grow out my natural colour. This video is keeping my motivation to stay natural alive lmao. Never realized how lucky I was in my salon selections.

[@speelingmistake]

my test for weather I'll trust a salon with my hair is to walk in and ask for them to make it white. my hair is naturally both quite fine and quite dark and every salon that's ended up being good has told me off and I've ended up enjoying their cuts and colours

[@lola.odetola]

omg what a stunning salon! i love the interior design/decor

[@JamesWelsh]

It’s all been newly refurbished! Looks so different from when I worked there! It was just as lovely back then 😝

[@Nicole-rr2sw]

Question for stylists: In the event that a client insists upon leaving the salon before they are finished processing, what are you supposed to do? Would you feel responsible if the last case happened to your client?

[@Dark_Red_Echo]

This one really stuck out to me as being an example of “play stupid games, win stupid prizes”. Almost this exact situation happened to a friend of mine. A woman came in to get her hair dyed, and partway through she insisted she had to go get her kid from school. She tried to say that my friend would be responsible for the money it would cost to get a babysitter to go pick the kid up. My friend didn’t let her leave, but the woman was nasty the rest of the time, didn’t tip, and tried to argue about the price because “I had to pay $50 to my babysitter to go get my kid”. To this day, we both wonder if it was a scam to try to get a cheap dye job. The problem is, a lot of people who go to cheaper salons have this mindset of “the customer is always right” like they’re at the cheesecake factory or something. Not only is that mindset already wrong in food service, but when it comes to your color tech, it’s *way* wrong. I could see where you could end up in a position where you can’t really stop someone. Like, what are you going to do, tackle them and hose them down against their will if they insist on leaving? It just strikes me as strange that you wouldn’t have made sure you had childcare handled before you went to get a long process like a multi step lightning process done to your hair at the salon. So I think that already kind of tells us something about the type of person this happened to. The stylist definitely should not have let her leave, but at the same time, I can see how maybe this woman made it very difficult, or wouldn’t hear “no”, because that can often be the case. If it happened to me, I would basically explain “chemical bleach strips protein out of biological tissue, but it doesn’t differentiate between hair and skin. It’s on your skin right now, do you really want to risk what happens when it starts stripping out your skin’s protein?”. If a customer insisted after that, I would probably just rinse their hair whether or not the process was finished, or film myself yelling “enjoy your chemical scalping!!” after them if they walked out and I couldn’t stop them. (Edited for spelling fix)

[@chloepop102]

I understand looking after a child is a huge responsibility, but if that was my client I would urge her to have someone else pick the child up, or let me finish this bleach process before you leave, I would never let someone leave my eyes if they had bleach on their hair nonetheless their scalp, if my client had this happen to them and I allowed them to leave, i would 100% feel responsible and i would feel terrible, hell I would let them scalp me if thats what they wanted thats how bad I would feel

[@MShaiqable]

I would not let them leave with bleach. That is just too dangerous. All the physical movement will make the scalp heat up even more than just while sitting in the salon so it lift faster and I won't be there to watch it. Just refuse or say I'll wash it off and they pay for the extra effort of having to remix and reapply. With hair colour, I have but it was the owner's relative so she did it at her own risk. Clients need to sort out their other responsibilities before they come to me and that's why I warn them that their service could take 3 to 7 hours depending on the service.

[@MShaiqable]

@@Dark_Red_Echo hahahahah @ tackle them and hose them down. Honestly though, sometimes, it's like arguing with a child than a full grown adult because they just don't listen to us and put us in a strange position.

[@ThatGirlJD]

I'm not a stylist but I don't think you really can stop a grown woman from leaving to pick up their child if they feel like it is necessary. Most salons don't even allow children who aren't getting services, so what happens to the child while the client is getting the service done? The woman in this story was told she could step out for five minutes to pick up her child, but states within an hour she felt burning. That indicates it took her more than five minutes, which was an unreasonable expectation to begin with. She had to walk outside in the Texas sun to her car, get in the car, start the car, (five minutes has already passed), drive to get her child's location, get out of the car/call the child to come to the car, get the child in the car and buckled up, (more than five minutes, children are on a different kind of time that has nothing to do with adult urgency), start the car, drive back to the salon, get out of the car, get the child out of the car, walk into the salon with the child. The quickest this can be done is ( 10 to 15 minutes). The whole time she is outside with UV rays from the sun and the Texas heat cooking her scalp and hair wearing foils and a dangerous chemical. As a client I would have rather they just washed the chemical out of my head, before I left. If my child was in eminent danger I would have accepted the risk and responsibility if I had to leave the shop immediately. Before doing a service like this y'all may want to start having clients sign waivers of liability and forms that explain the process step by step and the dangers involved, including leaving in the middle of a chemical service. I am surprised she didn't get any of the chemicals in her eyes. The stylist should not have let Ms. Rivera leave without at least insisting on rinsing the chemicals out of her head, or having her sign a release of liability or recording her giving a release of liability verbally.

[@aputopia4122012]

I've never felt physically ill watching a video like this. My heart goes out to all of these women, I can't even imagine the emotional pain on top of the physical pain. I'm truly horrified by these stories. It's bad enough that it happened in the first place, but living in a society that tells women, especially, that their worth is entirely based on their appearance, this must be on a whole other level of horror. I just can't even describe how bad I feel for them. I hope they're all doing okay now, physically and mentally. This had to have been an extremely traumatic for all of them

[@JennaGetsCreative]

That last one OMG, can you imagine how much worse that could get, and quickly, if infection set in?! 😱And how the heck would you sleep if your scalp isn't secure on your head? Like if that were a partial degloving injury from force you'd pull it back, stitch it in place, and likely it would heal fine because it only has to repair connections. Chemical burns? The structure of the tissue itself is catastrophically damaged.

[@Basketcase-vu9xp]

I went to a hairdresser once to get my hair bleached from light brown to blonde and they left it on for ages n my head was burning and really really hot and I told the hairdresser and she visibly panicked when she looked at my head and she went to get the manager. I ended up with blisters n scabs and a really sore scalp for months n months. Nightmare...my hair was bright yellow and I still had to pay for the privilege lol

[@sisuguillam5109]

They made you pay? The cheek!

[@hannajung7512]

What? They made you pay? they should have paid YOU...

[@tattooedmomma]

Wow! There's a bleach i used to use on my scalp just fine. I put it on a section of my daughter's hair and she quickly started complaining about how hot it was. Within 5 minutes of applying the bleach, her foil was smoking. I pushed her into the shower, clothes on and all. She had a chemical burn on her neck for a few weeks. I felt like shit. Thankfully, there was no permanent damage.

[@NoxDolore]

I'm thankful that my stylist understands I'm allergic to bleach and always helps me pick out beautiful colors that don't require it.

[@saraalice5244]

i would NEVER let my client leave the building if they had foils or really any color on their head… that’s negligence on the part of the salon. also, the lady who had the worst burns is going to have to spend so much money now on good quality, lifelike looking wigs for the rest of her life! besides the medical bills and other damages, the salon also needs to pay for that.

[@realestofthereals]

I love this When Beauty Turns Ugly series !! Keep it up James !! 💗

[@Oonagh72]

I can almost guarantee I know how the conversation went with that woman that left. « I need to pick up my daughter » « The product has X number of minutes left. » « I’ll be right back » « Then I’ll rinse it out then you can go » « No I don’t have time for that, and I have XYX occasion. I’ll be right back » Grabs her purse and leaves. I’ve seen this. People get to an appointment late and mentions halfway through a service that they are “in a hurry”. I’ve seen stylists go pick up a client’s kid from school. (They were a long time client). Clients are messy. You are also right that clients will go home and eff up their hair and blame it on the stylist. Most people are uncomfortable bringing up issues with the stylist in the salon. The stylist should take it upon themselves to take pictures of the client’s hair and scalp before leaving the salon. That way they can at least say there is evidence in both sides. I know a client who does a “client card” that has the service done and products used for in case something goes sideways, or to take to another stylist.

[@skylarlaing9987]

I was taught in school to ALWAYS have clients cards. It has never failed me.

[@merethelorentzenpaulsen1064]

This video absolutely horrified me. As a teenager I once bleached my hair, including the scalp FIVE times in one week! I got a pretty severe chemical burn on my whole scalp, and it was very painful. Luckily it healed by it self and I didn't loose my hair nor did I get permanent damage. I had no idea it could get this bad, and it makes me so thankful thinking about how it could have gone.

[@LeXyStAr77]

5 colored my own hair since 2007. I know that I have a very sensitive dry almost eczema scalp.. I never put bleach directly onto my scalp. The way I like my hair to be colored doesn't call for light bleach all the way to my route. I've done purple in some way in my hair since 2007. But then decided I wanted to go green 2 years ago. I bought the same brand I always use in green. I decided not to patch test. And the night I colored my hair I had hives all over my entire trunk. My stomach my ribs my back everywhere. Not where the green touched my actual skin, like my arm or neck or face. But everywhere on my midsection was covered in hives. That's when my mom reminded me that I'm allergic to blue and green based laundry detergents and probably had a reaction. And I couldn't even get it out after that.

[@Raithization]

I have dark brown hair and I have to get my hair bleached so I can get the blue/green hair I like. While I don't think my stylist takes all the steps you mentioned (or if she does I haven't noticed) I have literally NEVER had anything like this happen to me. The only reason my scalp feels tender after my 3-4 hour color job is because of all the washing that happens. I also let quite a bit of growth happen between bleach jobs, like I think almost 9 months passed between this color job and the last one, but that's just me.

[@SeeMeRolling]

this all breaks my heart... I have alopecia and psoriasis on my scalp but I can't imagine going through what these ppl went through... having sores on ur scalp is SO painful it is a sensitive area and losing ur hair can literally be traumatizing... especially if it impacts ur career...

[@philippaclarke2844]

I agree on the measure of a quality salon is that crystal honesty, for cuts as much as colour. Especially when clients bring in celeb photos and they have completely different hair type / bone structure / lifestyle /maintenance time or budget.

[@seleneyarrow7651]

Literally when I was in cosmetology school we had the pravana products and did a bleach on an instructor’s friend for her WEDDING, it completely fried her hair and upon shampooing it they had to basically cut all of her hair off.

[@SebastianSeanCrow]

14:18 I do all my hair coloring and bleaching at home. Redness, itching, burning **sensation**, watery eyes, all normal. Sores? Blisters? I’ve NEVER had that at home or the salon. Even when it felt like my scalp was on fire I never got anything more than redness and soreness. Like the feeling of being sore and tender.

[@allybaker3081]

Bleaching your own hair at home is a risk in itself, but you have to do your research, especially when it comes to choosing a stylist. I look at so much when trying a new stylist, their accomplishments, their work, photos, experience, and i always do a consultation. There’s only so much you can do to prevent this from happening, but some people will just want to bleach their hair regardless.

[@Reverie89]

I was young and stupid and I thought I could go from black to red by just putting red on top of the black: as a result, I was of course 3 different colours. I ran to my hairdresser and she had to bleach my hair to make the hair colour uniform but warned me that I would have to cut my hair short to get rid of the ruined blue black hair. She kept the bleach on my root for no longer than 15 minutes and 30 on the rest of my blue black hair, and I left with healthy hair in the colour I wanted. Yes, shorter than I wanted, but my hairdresser was very honest and explained everything before she even started. I really appreciated the honesty and she fixed my mistake in a very graceful way.

[@jaime_lynn]

I just have to say, I LOOOOVE Davines hair products (the products in the cabinet behind Tess in Taylor Taylor). Their deep conditioners are amazing, and their color depositing conditioners have been essential when it comes to extending the life of my color. Love the vid, James! SUCH an important topic!

[@riakendall8610]

I feel so fortunate to have my hairdresser. I had cancer and chemo in 2011, when my hair grew back it was so different, patchy colour, differences in texture ect. My hairdresser gave me a firm no about anything other that cuts until my hair was strong enough, this too almost 10 years! The pain these three ladies went through is just beyond horrific, that alone is bad enough, but to be left with permanent damage... if my hair look cr#ppy, I feel that way! I'm really sorry there is enough content for this to be weekly, but not sorry to see you and listen to you gorgeous chuckle! 😘

[@tonystarksanxieties]

This is why I do my own hair and why I do a lot of research--if I fuck up, it's on me. Can proudly say I've never given myself blisters on my scalp from bleach in the eight years I've been doing it.

[@sourchai]

Bit late to this but when I was 17 I went to a hairstylist and I liked his work on instagram, he said because my hair is in a pixie cut and I wanna go platinum blonde (my hair is dark brown) we don't need to do multiple session in-between days. He bleached my hair TWICE in one sitting and since I wanted all my hair to be platinum blonde my scalp felt AWFUL. afterward I noticed in the crown of my head that there was BLOOD it was quite literally bleeding and I still had to go tone and told me everything was fine. He didn't even get me to platinum blonde I got gray and had to wash that out. The crown in my scalp had been in pain for months before it fully healed.

[@DaniBauerTHEGoddess]

Omg! The heat and sun in Texas would also make a difference to how the bleach reacts on the hair! Nooooo!!!! I can't believe they let her leave! That's crazy. They should have just rescheduled her appointment.

[@lacytaylor1501]

Or they should have set up something to have the kid brought to the salon like a family member.

[@TsoniDoya]

OMG, you think she had the sunroof open or maybe the sunshade was open? It was odd to me how it was that specific stripe across the top of her head

[@DaniBauerTHEGoddess]

@@TsoniDoya That's possible. Even if she had air conditioning, the sun shining on the foil would have intensified the effect of the bleach. I'm a little curious about how she presented this quick errand to the salon. Not that she deserves this. But did she tell them before the appointment or did she tell them after they had all the foils in? I can kind of understand the stylist feeling pressured to let her pick up her kid if she suddenly said it and it seemed like an urgent matter. That's not an excuse. They should have taken the foils out and rescheduled. But I can kind of see how that would make a stylist feel pressured to allow something that they normally wouldn't.

[@Kubulek17]

also with a highlight, the bleach should never be out of the foil in the actual scalp or you'll get spots. She must've moved the foil or the lightener swelled out of the foil onto her scalp

[@TsoniDoya]

@@Kubulek17 that line up with the extra heat from a sunroof theory; the lightener would have swollen. They were probably blasting it with 40vol too

[@pipermangen32]

itching can be normal when lightener is on the scalp because it tends to dry out the skin but it should NEVER burn or cause pain if your scalp is burning it needs to be rinsed immediately

[@kloveandpeace8290]

I’ve been bleaching my hair at home for years with no problem. The key is I got the original recipe from my hairdresser. If it is tingling, that’s ok. But heated itchy horribleness is not normal. And just go ahead and invest in moisturizing repairing hair masks. 😊