The Truth About Buying A McLaren, Part 2: Woking's Response to my Viral Video (And MORE Problems!)

[@cupidstunt22]

I find their lack of customer service disturbing.

[@fredtheted2259]

Inserts Ron Denis breathing heavily in his Woking lair🤣

[@cupidstunt22]

Steve Read yep the farce is strong with this one

[@MrDDawson]

I felt a disturbance in the force, like a thousand McLaren execs cried out in terror and were suddenly silenced.

[@cupidstunt22]

Dick Dawson Apology accepted Mike Flewitt!

[@SPC22]

@@MrDDawson - no, that was the customers...

[@robinsharpley7345]

It's called constructive criticism. Businesses need it to improve .

[@idokwatcher2062]

Businesses need it to figure out who to put on the sh*tlist. JayEmm earned a spot.

[@Rascularvideos]

Idok Watcher Why?

[@Rascularvideos]

DispelTheMyth Then I shall curl up and die along with my sense of humour. Or you’re being too generous. I genuinely don’t know. Either way, happy new year!

[@curvs4me]

@DispelTheMyth Lol, not likely.

[@eagleman8362]

@@dizzy2020 I never respond to them

[@loanshark214]

Sounds like McLaren Manchester needs their franchise pulled.

[@chadderton]

I 100% agree but, as he says, they're pulling in sales so they will go unpunished.

[@johnshaw8013]

Too many highly paid footballers who don't give a fuck living in close proximity! Why do you you think McLaren Manchester is based in Wilmslow.... which is 15 miles away from Manchester .... Because scales higher in average earnings and its chosen footballer territory! They probably only realy care for those customers with 3 or 4 McLaren cars who didn't buy old stock at discount!

[@TheVoiceblast]

Undercover boss episode idea

[@MrFriskyWhiskey]

Or, change their DP - Dealer Principal

[@MrFriskyWhiskey]

@@chadderton I think it's retrospective, i mean, just exactly how many McLaren dealerships are there in the UK? There can't be that many. So it's effectively a one-stop shop.

[@TIPh0enix]

McLaren should pay this man for giving them the advice they so desperately need, but refuses to hear out or accept.

[@CrippleX89]

TIPh0enix McLaren should probably make him CEO because he actually knows what’s going wrong. For a CEO, that’s the most important thing to know!

[@goprojoe7449]

McLaren is the same as early Ferrari. They are interested in engineering and racing, not sales and service. This guy is just speaking common sense on a topic he doesn't understand.... which is they aren't "McLaren customers"

[@Dave5843-d9m]

@@goprojoe7449 However, early Ferrari had no real competition. McClaren compete directly with at least four European supercar manufacturers doing a far better job of making and selling cars.

[@goprojoe7449]

@@Dave5843-d9m Yes but it doesn't matter. They know their passion and are following it. They will likely claim their territory due to their excellent engineering team but even if they fail at least they didn't sell out.

[@israrmohi4080]

@@goprojoe7449 but at least Ferrari were winning races back then and mclaren's not

[@TheGabe92]

"Crazy Bob's discount house of cars" - McLaren Manchester ^^

[@Ade2bee]

The fact that he didn’t spend 30 seconds saying hello and thank you for buying the product, says it all, crap flows from the top down

[@stuartd9741]

I agree Very telling.

[@steveb2893]

Absolutely!! The CEO should be representing the brand.....I guess in this case he is :-)

[@petermabbort456]

That exactly what I was thinking Ade.

[@MrMiss-cp9bw]

I disagree. They were on a tour, and Jay only said _''... he probably knew, because we were on a private little tour, that we bought some cars''_ - That's his own take/guesstimate, and not a fact. The CEO could be busy, had to take a shit or and didn't have time to talk to a random stranger. Imagine running a company like that, and having to talk to every Joe Smuck that enters your facility - You wouldn't be doing anything else at that point. Everything that Jay wanted, is what the tour-guide was giving - In fact, Jay didn't buy one of the cars, so it's even more waste of time 😉

[@yetidh9]

@Anton Zuykov McLaren employees can invite 2 people per year to go on the factory tour. They do tours every day, for both owners and other guests.

[@brianthetrain9283]

The car industry needs MORE people like you. Articulate and knowledgable . Keep up your pressure on McLaren for your friends

[@nottodaybuddy370]

John Cadogen from Auto Expert in Australia, in that case, is probably someone else you will appreciate, albeit it is sometimes over the top sexualising of a point, it comes from industry qualifications and decades of experience.

[@Michael-Madrid]

Keeping the pressure on McLaren for Mclaren, the problems that his friends were having just shone a light on the facts.

[@Jay_the_AV8R]

Interestingly, when Salomondrin's McLaren caught fire, he was accused of manipulation of the facts. I'm starting to build not a great picture of McLarens ownership experience.

[@VeeKaChu]

Well on the one hand, it was the dealership that was essentially accusing him of causing the conflagration, but on the other hand , Woking themselves were also useless in response. That was really disappointing to hear that their response was basically "well, you've got insurance, yeah?", on a nearly million dollar purchase, and not a whiff of contrition or culpability.

[@minten5169]

Dont forget the german guy GERcollector, who's senna also caught fire on track during some f1 event

[@QuavyQua]

And not just any “regular” McLaren! It was their Halo car the Senna! It’s honestly ridiculous!!

[@iaintdonknow]

@Ed Gein this is so true, can't watch him since his Senna caught fire.

[@Maza75]

Ed Gein lol you’re so biased

[@sachamo100]

I worked in Nissan, Jeep and Buick dealerships handling Customer Service and would have been fired if I had handled a customer this way!

[@camillebradbury1741]

A very interesting story. I am a Porsche owner and recently bought a second hand 911 Carrera 2S from Rybook in Solihul. The entire experience was amazing. Great customer service and sense of real care at every stage including fixing a minor issue weeks after purchase. I notice that Mclaren Bristol are a Rybrook dealership so I am not surprised to hear your praise of them. It is so important to call out the bad dealers and also, as you have done, to praise the good ones. Thankyou Jay.

[@marcs990]

Hi Jay, I’m from Bourneville & had a similar experience there 😊🇬🇧

[@Sero12245]

As much as it pains me to hear my favorite supercar brand being shady, I still love how they look. I think they need to up their quality control and maybe invest into a large hanger to park their unsold cars In to avoid wear and rain.

[@KCML82]

A car that cant cope with rain, in England, is never a good combination.

[@djrphotography]

Especially when it was built in the UK. lol

[@neilspencer8079]

It's not faulty knock sensors..it's fuel in the tanks which have gone off .

[@JayEmmOnCars]

No its faulty knock sensors

[@thewaywardgrape3838]

A former Engineer in my team left to work for Mclaren. She said it was the worst mistake of her career, regardless of pay.

[@SilliusSodus]

From where? That’s awful. Most people are better off working at Kia/Hyundai tbh. Better quality and have a good head on their shoulders in terms of management (at least from what I know.)

[@visionist7]

A family friend's wife left him for someone at Woking, not sure his position but he makes enough to break up our friend's marriage lol

[@Dockhead]

@@visionist7 hmm ive seen it happen even with standard jobs like a supervisor in a factory, maybe some of the problems could of been your friends? or was she the problem? well im guessing her if she just fucked off from a marriage.

[@MichaelJP]

@@visionist7 If your friend wasn't the problem, the guy at Mclaren did him a favour. The disloyal gold digger is his problem now, hope his paycheck can keep up with her hypergamy.

[@X8X8X8X8X8X8X8X8X8X]

​@@visionist7 Must be a sh... feeling to know one's current girlfriend left her former husband for somebody who makes more money. Having her in bed is pretty much the equivalent of having a lowered six-owner S65 AMG in your garage.

[@cokeandtwirl]

When I’ve seen a McLaren in the past I’ve thought 'wow, lucky bloke/lady'. Now I’ll think 'poor sod'.

[@regularguy9219]

I didn't know it was possible to taste a lemon over the internet. Until I followed this saga. You've all got to be credited for your patience and professionalism.

[@pd4165]

I'm reminded of the slow death of TVR - millions of versions of essentially the same thing, management that told you how wonderful they were and the built quality issues.

[@WardenOfTerra]

Wrong. TVR went under because of how niché the cars were. They're quirky cars for people that prefer driving over comfort.

[@durrantalan]

I think the OP was right. I loved my Cerbera when it worked (and that wasn’t quirky and had plenty of comfort- it was the most beautiful leather clad interior) but I never bought another because of the laughable reliability. I see a lot of parallels between TVR and McLaren…

[@GT380man]

@@WardenOfTerraNiche AND unreliable.

[@JCDenton95]

You know absolutely nothing.

[@vinniecorleone62]

It all starts at the top, the fact that the CEO you bumped into did not acknowledge you & your party & that Woking shrugged off your video in an email speaks volumes, give it time & that company will have big troubles & they should.

[@joeshmoe7485]

I love my Porsche but I had always told myself that I'd upgrade to a McLaren if I could afford one. Your videos have made me reconsider that. Yikes!! McLaren, wtf??

[@spencerhan7995]

I own a LT and it's beyond epic. It just depends on the dealer.

[@DriverGuy23]

Joe Shmoe Don’t confuse the idea of upgrading with just spending more money. I would consider moving from Porsche to McLaren more of a lateral move, regardless of the money spent.

[@crimsonking8746]

@@DriverGuy23 if you consider the maintenance/quality/repair issues of McLaren products, it's most likely a downgrade. He should keep the Porsche or trade for a Lambo ( new or used). They look great, are incredibly fast and you can hammer on them.They seem to be more reliable than most other "supercars". Depending on the spec they also retain a good resale value.

[@autovlogz]

I’d advise speaking to people who actually own the vehicles, not KZbinrs who borrow/flip them, don’t even have one or other internet know-it-alls who drive Peugeots but seem experts on McLaren’s faults. I’m taking delivery of my second Mac next week and I can say that whilst no car is perfect, drive one and you’ll never look back.

[@joeshmoe7485]

@@autovlogz I'm just happy with my Porsche... 981 GTS, had it since new and not a single problem with it at all. Not as fast as a 570S but that's fine. Cheers on your new Mac!! :)

[@MrJdp1968]

Imagine spending 400K on two suoercars and being treated like that 🤷🏻‍♂️🙈

[@jack14kd]

There b goin back to porsches

[@MrJdp1968]

lee munslow can’t blame them 👍🏻

[@sawspitfire422]

Exactly, I can't believe some people genuinely think Jay is just "bashing" MacLaren, if you're spending that much money it's not acceptable to be treated that way regardless of what company from whatever country

[@MrJdp1968]

[SAW]Spitfire completely agree 👍🏻

[@Rascularvideos]

[SAW]Spitfire It’s not right if you’re buying any car, let alone a supercar.

[@damientaylor1]

Even if I had the money, I wouldn't touch McLaren with a bargepole...

[@bbigrocker1]

LIKEWISE!!!!

[@davidtaylor351]

Whether your'e spending £400,000, £14,000 or £4,000 for a car. Why would anyone want to buy a bag of vexatious woes like this? And along with it, at that price level - the kind of customer support relayed here? I have always kept in mind the sagacious words of a mechanic, who once said. "If you are spending to much time sorting something out. It isn't serving you! You are serving it!"

[@bbigrocker1]

@@davidtaylor351 I certainly agree. When you're spending good money, no matter how much. You expect a decent product

[@damientaylor1]

@@davidtaylor351 Absolutely. There is obviously a cancerous element within McLaren which is a shame, as there are very few British car manufacturers knocking about these days and their Manchester franchise is far from a good advert for the brand. It sounds like the executive branch of McLaren need to get a grip, and quickly. Not only do their cars fall to bits, the manufacturer doesn't seem to care.

[@OGCrypto33]

I'd buy one, if they were shit there wouldn't be an owners club full of happy people. Internet lies and misinformation doesnt help. If ppl look online there are lots of happy owners. Porsche, Ferrari, Lamborghini have big problems too.

[@BarryMakariou]

Salomondrin’s Senna caught fire and he was treated like a criminal...no apology either from Woking.

[@artysanmobile]

The saying “rot starts at the top” is unquestionably valid. It has been my experience in all sorts of business that an organization cannot help but display the ethics of its leader, for better or worse. As the owner and president of my own very tiny business, I know that my mistakes have trickled down directly to my customers, to my great embarrassment and financial loss. I like to think I both remedied those and learned valuable lessons. It is infinitely harder to mitigate a customer’s unhappiness than it is to prevent it in the first place, but the latter requires true humility and serious financial commitment. Every customer experience reflects directly the behavior and ethics of the person at the top of the chain. Good leadership creates a culture of pride; bad actors are repelled by this, good ones are attracted, and the whole organization benefits in an almost organic way. It’s obvious that the exact opposite is occurring at McLaren Manchester, a small business in which the rot proceeds very quickly. The McLaren Cars parent company, though a larger business, is showing all the signs of bad management and the CEO you mentioned betrays all the predictable behavior. It would be gratifying to see him go.

[@OnboardG1]

Peter Yianilos Yeah, I’ve worked for a bad CEO. It really shows throughout the business when the person at the top isn’t trying to create a good culture.

[@paulreichelt3095]

I've been lucky that the two dealerships i worked at here in South Australia had great ceo's and management and created a strong team and family environment.. I can't say the same for the crash repairers I've worked at they have all been clown shows and poorly managed, i expect management to put in and work as hard as i do and when i don't see it i lose confidence and respect.... right now i start on time and i finish on time and go home and I hate the fact thats my attitude because it's not my true work ethic, it's time for me to move on.

[@jameswillard1]

17:10 nailed Mclarens cycle of problems pretty much perfectly

[@LiFEWithAdam]

2019 570S Track pack here. Windshield cracked, called dealer, new glass ordered. Mentioned it on a forum, and within a day McLaren North America emailed me directly to apologize and push my glass order through faster. From EU to USA at my dealer in less than 9 days. I've NEVER had a manufacturer reach out to me personally, it was refreshing. McLaren now uses flexible glue for the windshield to help prevent stress cracks from the carbon Monocell2. So my ownership experience has been fine thus far. Shit happens, they are fixing, improving, and personally reached out. You don't have a McLaren problem, you have a dealer problem.

[@LiFEWithAdam]

@@droge192 Most of these companies exhibit arrogance, Ferrari is the worst. Your percentage of success relies directly in HOW you come across when contacting them. These companies have ego's that need to be fed while getting what you want.

[@tovsteh]

"If we provide a poor service/product, its your fault" - McLaren Manchester

[@klonik79]

Technically this is true. You are supposed not to purchase service or product you see as poor. As long as you purchase it, you give signal you consider it good enough, if you change mind, it is certainly your fault.

[@tovsteh]

@@klonik79 You often dont know if the product or servicr is poor until you have purchased it mate. And this especially goes for expensive and recognized brands.

[@klonik79]

@@tovsteh True. But with McLAren and this dealer in particular there are enough telltale signs for even blind to spot. 1. McLarens are notorious for build quality. Part of that is pushing envelope beyond normal. Part of it is tradition set in stone by British Leyland. So if you like the brand you should be aware of this. 2. Any car dealer that gives you massive discount will have issues. A lot of them. if the difference in discount would be few % everything could see fine. From wording discount was massively better. There are few reasons, dealer can't sell enough cars, but this should only concern cheap car dealers. That means cars are in stock for long time ... For supercar being in sock for year, especially for a brand that rolls out new version every other week? Other reason for dealer to be desperate is bed rep with customers, mostly after sales, in case of expensive car buyers word gets around quickly, everyone knows everyone. You would not believe how small world gets when you start to sell shit worth 200k or more. Some research would highlight this to a certain point. Whether they did research or not, were blind to obvious signs does not matter. They made a choice to consider it good enough to put down 400k for 2 cars. After some time they did sober up, and and do not consider product or service good enough? Well as long as there is not breach of any law it is their fault. I agree with you that, at that price you expect at least good service if product has deficiency. And they have right to be pissed off. But first of all they should consider they are at least partially at fault too. Reasons? They certainly were aware they were issues with cars as built, bigger companies have issues, low volume car makers have ton of issues. As far as I can tell they would be content with that if service Received would be at least professional in behavior if not in technical capability. Any car dealer giving you massive discount more than month before end of fiscal year is big or rather huge warning. Double that with any premium brand. This is something JayEmm as outsider should notice in my opinion, if he was there as a car guru. MAybe they just did not consult before buy only when picking up cars. not 100% sure. Love, they love these cars i get it. But i also know love is blind, deaf and stupid. It takes time to open your eyes, unplug you ears and land on solid ground to sober up. and lastly. If you can only afford car at massive discount you are definitively not that brands customer. Sorry but it is like that. People tend to expect unrealistic things from something they can't afford. And when they get their hands on it they get really really disappointed. Truth is, if you can't afford something at full price you will not be able to afford at discount nor 2nd hand. All of this leads back to statement being true. Whether your expectations (ie you considered it good enough before purchase) were met or not (got sobered up afterwards) does not change rightness of their statement nor it being technically right as i explained. It is similar, You not knowing you are breaching law is not defense against being punished by said law. You not knowing what are you buying does not save you from having too high expectations. It does not really matter from what they arose in 1st place. There are more than enough laws already to protect people from their bad choices. Guess why ... Don't take me wrong. I do hope that both James and John will get their cars and owner experience to a point they want it to be, but at same time I am not going to feel sorry for them very much as partly they are at fault.

[@asumazilla]

@@klonik79 You cant tell your customer that they are not your customer. £££

[@eylonemuskson4177]

McLaren really does sound British as f--k. Owner: This car isn't working properly... McLaren: What did you do to it? Owner: ...wha..bu...I... _drove_ it. What else would I do with it? McLaren: See! That's why it's broken!

[@PeterPorsche1]

hahahahahahaha love the comment!

[@Skirk84]

Sounds like Apple

[@LavenderSystem69]

@@Skirk84 yOu'Re HoLdInG iT wRoNg

[@youxkio]

Pure British comedy.

[@IamtheLordofDoom]

except it's not McLaren doing this, it's the dealership

[@MrFredscrap]

On a second note, the company's current "Track25" business plan calls for: 1. 18 new models in 5 years 2. Over-the-air-software updates (like Tesla) 3. All hybrid line up. 4. 75 percent increase in production capacity (gulp...) Basically it means McD is bleeding cash at the moment. Over production in the inventory makes the balance sheet look better for foreign investors....

[@minimoogle3335]

Mclaren riding on their hype until it dies.. I think the only way you get proper ownership treatment and build quality is when you put in tons of MSO options on whatever car you are buying from them..

[@michaelmartin9022]

18 new models? Are they doing an SUV, an estate, a truck? How can you make that many variants of only supercars?

[@ojosazules8828]

Like Aston Martin whose disastrous year has seen their value fall 75% due to poor sales and other factors although are taking positive steps to turn things around...McLaren is more self imposed failings...

[@timorgano]

McD? We're talking about McLaren not McDonalds

[@dagnut]

Look at the finical reports for Q3 2019..read between the lines

[@MrFredscrap]

Your videos should be compulsory viewing for all the "Chief Customer Experience Officers" (or equivalent... they all have one...) of any organisation, especially car makers. It does make you wonder... Is the "franchise" dealership business model obselete? Would it be better for a manufacturer-direct-to-customer business model? For the direct control of the product and customer experience?

[@zpe1200]

Working appliance sales, we bend over backwards for customers, even swapping a 8 month old washing machine because the lady who was really nice btw didn't like it, for a brand new machine, all because she talked to me on the phone for 5 mins and she was 500 miles away, those guys are selling 250k cars, what a joke.

[@adnaanu]

I believe Tesla do a manufacturer direct to consumer business model. It seems to be working for them.

[@aljowen]

@@adnaanu You could have fooled me. They seem to have a similar situation to McLaren. Tesla owners tend to love their cars, to an almost cult like level. Yet there seems to be a very large amount of problems, and its possible that as competition develops and the "newness" disappears, they could be in for a rough patch. www.bloomberg.com/graphics/2019-tesla-model-3-survey/

[@zzhughesd]

Yes direcr

[@sunnohh]

adnaanu Tesla owners hate the repair experience, especially off warranty

[@WatchGeek]

Well I watched this one in one go just like the first part! Excellent video and I always said a company shows its value and true face when faced with problems! It's easy to be "good" when everything is working perfectly, it's when s***t hits the fan that you find out how good someone is! The best thing is that problems like these are an opportunity for the company to get positive free publicity if they play their cards right

[@alexadelaide]

Gordon Ramsey said it best, he is not interested to talk to the customers that had a great time but the ones that didn’t is where he puts his attention

[@johnshaw8013]

Shameful! Seems like McLaren is being run by accountants, a sure sign of its impending demise!

[@forwardsdrawkcab]

Very bad accountants.

[@royfearn4345]

@@forwardsdrawkcabbean counters, actually.

[@thedarkknight7924]

Like the channel, i live across the pond and i'm still looking for the petrol station that sells filthy dishwater so i can clean the fuel system in my vehicles.

[@michaeloshea7360]

Great insight into the brand....people want this type of review...

[@MylesHSG]

Oh this is going to be good. I'll make a cuppa and settle down

[@gallienus172]

You're much kinder than I am. After being involved in a fiasco like this I'd swear off the brand for life.

[@mrphilbert1]

Disclaimer: Attempting to drive vehicle without certified mechanic in the drivers seat will void the warranty. Driving vehicle more than once every 6 months will void the warranty. Not driving vehicle and circulating fluids at least once a week will void the warranty. Driving vehicle causes damage and will void the warranty.

[@davidfraser9365]

Thank you for producing some of the best car videos: purchase, performance and ownership available on the internet at present February 2023. I enjoy watching those relating to sports cars. I have watched 25 - 27 of them sometimes, viewing circa 3-4 at one sitting. The content and production are very very good. You know what you are doing. Which helps a lot. I need to rest here for now. Back later

[@jellebos6589]

You’ve gained a new fan. Really good vlogs (part 1 & 2).

[@darrenbutler9261]

That's it then I'm keeping my Rover 416

[@MiGujack3]

@Jorn Navarre I'll take Japanese reliability over the English one any day.

[@fbboringstuff]

MiGujack3 living in the 80’s romantic isn’t it.

[@SpitfireFortyFour]

@Jorn Navarre Co-developed. I've driven both, the Rovers were better equipped and the handling was sharper. Both great cars though! By the time of the 416 Rover had turned their quality around! That collaboration produced some great cars, it's a shame BMW ruined everything.

[@SpitfireFortyFour]

@Jorn Navarre Far from the best ever made, that would probably be the P5 or P6. But after what Leyland did to BL designing a range of cars in collaboration with Honda to create a fresh range of cars and work to eliminate their quality issues. It worked pretty well. Had BMW not bought the company to rape it of its assets, Rover would probably still be here.

[@SpitfireFortyFour]

@Jorn Navarre That's wasn't the last good car from Rover. I never said that, just that it was a good car. The Rover 25, 45 and 75 were all pretty great, they still hold up well today. Particularly the 75. So many restrictions were placed on them though to prevent the company from making the profit it was capable of. That range had been designed so they could be sold overseas but BMW barred them from doing that to prevent competition with their cars etc. Rover had also designed a new range to replace the Austin Mini, 25 & 45 in the early 2000s, BMW realised how good these new cars were and took the designs. The R50 Mini was set to replace the 25 and Austin Mini, that was a colossal market success. The Rover 35 was rebadged to become the BMW 1-Series, also a massive success. After stripping away Triumph, Riley and the Land Rover/Range Rover 4WD tech they sold Austin/MG Rover onto Phoenix. A notoriously scummy group of businessmen who funneled all profits from Rover directly into their own pockets, they also had to continue marketing 5 year old cars as they no longer had a new range to release. Obviously that wasn't sustainable so when there was no more money to line their banks they dumped it. JLR grabbed the Rover marque and eveything else disappeared. 7000 people lost their jobs overnight. I think Rover would likley still be here had it not been for BMW. Their joint work with Honda was excellent and the cars produced were rather good.

[@randyhill1492]

You may find this interesting. There are .more Sennas for sale on Dupont Registry than LaFerraris and TDFs combined. Makes you wonder why so many people want out of the Sennas.

[@rare6499]

Awful road car I can imagine from everything I’ve read, lots of people seemed to buy them as a short term investment.

[@mikewalker9238]

Solomondrin definitely wanted out of his when it caught fire..😂😂😂😂

[@randyhill1492]

@@mikewalker9238 it couldn't have happened to a more deserving youtuber (although I'm glad no one was hurt).

[@63Jax]

LaF and TFS were very limited production cars, what are talking about ?

[@randyhill1492]

@@63Jax 799 TDFs, 499 LaFerrais, 500 Sennas. Yet there are more used Sennas for sale than both Ferraris combined. Is that easier for you to understand?

[@futbolplaya07]

I’ve had similar but different experience with my Range Rover dealer in the US. I recommend to everyone now that it doesn’t matter if it’s a Toyota; you can have bad luck and need good customer service. Your relationship with the dealer won’t end after signing and driving off the lot.

[@vegraville]

Picked up my brand new, 2019, Focus ST from Evans Halshaw, Lincoln, three weeks ago and was treated like an absolute king (my 4th car from them). If buying a £250,000 supercar means you're treated like this I'm happy to stick with my Ford.

[@timakimat]

This whole thing resembles the trailer purchasing scene from the movie Snatch.

[@matteightytwo]

Proper f****d?

[@redshovel]

Periwinkle blue buoys

[@youtasteofcherryade]

D'ya like dags?

[@andrewmitchell2313]

What? Proper @#£&ed.

[@keithjackson4985]

Lol 😆 that's hilarious!

[@kevinbisson2808]

I'm on my second McLaren, having bought myself out of warranty issue nightmares with my first. The cars are fabulous, the ownership experience is different increments of crap depending on geography, some dealers are great, others not so much

[@gunner678]

I would love to own one, but I simply could not live with that degree of uncertainty and poor service, it would drive me bonkers. Good luck with your latest car!

[@allenwixted1992]

Kevin Bisson any point of buying one and living in Ireland? (Republic). No dealers here obviously

[@4204-j4x]

Allen Wixted i would just because but depends ofc.

[@4204-j4x]

Kevin Bisson fair play to ownership. i ask why not ferrari ?

[@MrMiss-cp9bw]

@Scott Cooper I agree with your point/standpoint - I, more than likely, have the same mindset as you. I simply think Kevin likes the brand/cars to much to let that stuff interfere with his.. let's call it passion 😊 I'm a grumpy pot myself, and if they/anyone screwed me over on a Warranty deal I'd fucking burn that bridge immediately 😁

[@jimhutton4352]

Jay you’ve just made my day simply by uploading!! Cheers 🍻

[@DeanF]

When selling products in a internet-centric world, and expecting to not see the results posted by many with the same feelings; would be deluding oneself on a massive level.

[@duallydriver2]

Now we know why there are no “Made in England” cars around anymore!!

[@JimBrodie]

There are some still, mostly govt contract, not for public ownership... Same goes with our firearm manufacturers.

[@Thecrazyvaclav]

duallydriver2 apart from Honda, Toyota, Nissan, Jaguar, Land Rover, Caterham, Morgan, Vauxhall, Lotus, Mcclaren, Bentley, Rolls Royce, Aston Martin, Mini Yea no made in England cars anymore

[@duallydriver2]

Let me rephrase that! The cars that are made in England don’t belong to English owners! I guess the Brits forgot how to run a profitable company!! Now, is that easier for you to understand?? Or are you an old car factory worker!!

[@duallydriver2]

@@Thecrazyvaclav None of them are owned by the Brits! They just screw um together!! Lol

[@JimBrodie]

​@@duallydriver2 Google-fu would have you proved wrong there, friendo. Punch in; 'What car manufacturers are British Owned', you may be surprised.

[@josephfrenchmusic]

Same problem with Maserati with regards to cars sitting indefinitely and having tons of problems after sitting on lots for 2 plus years

[@Cheepchipsable]

...and the fact they are Maserati's...

[@brunoulmkalns7187]

I look forward to part 3. The brutal reality of ownership of that shirt. Love it!

[@pd4165]

How long has he been wearing/sweating into it? And does it have a 24 month warranty?

[@theresejardinier3913]

@@pd4165 ...and a knock sensor.

[@richardhills6952]

The parallels between tvr and McLaren have me worried

[@davidcolin6519]

Agreed. However, TVR have a surprisingly loyal fan base, and it is starting to look as if the revived TVR company is taking things like quality control and much more sensible ergonomics seriously. OK, the door opener button is still going to be on the wing mirror, but the rest of the ergonomics look... shall I say... normal? They've even got pictograms on the buttons ferchrissake! Not the same price bracket, but the new Griffith is certainly shaping up.

[@omgwibble]

@@davidcolin6519 From the sounds of these videos, my 20+ year old Chimaera has better build quality than these McLaren's.

[@wingcommanderdaltonwalton67]

UrbanSlayer I bought a 12 month old chimaera in 1999. By 2001 I’d spent the same in running and repairs as I’d paid for it. I still loved it though and wish I’d kept it!

[@nickgoode3062]

TVRs have an edge and where exciting though, I find modern mclarens incredibly dull

[@BlindMango]

I still can't get over all of the comical spelling errors on that paper, completely unreal lmao

[@jaimiefuller2032]

There are many educated idiots in the workforce, the scariest part is how easy it is for them to fail upwards.

[@dielaughing73]

Stunningly unprofessional

[@DonPablo2011]

Tyler Hoovie of Hoovies Garage had a very interesting tet a tet with McLaren over one he purchased. First opportunity to unload it, he got shot of it.

[@johnnyregs2378]

If Hoovie, the king of wasting money on shit cars, was smart enough to walk away from McLaren ownership, these guys have no excuse. Why would you want to give money to a brand that is such utter dog shit?

[@daskamu]

John Regan yep if Hoovie runs from something it’s best to start running behind him 😂

[@epincion]

Thanks for the update. The sentiments expressed in that Woking email sent to you remind me that the primary reason why Bristol Cars went under was the famously abrasive sales and aftersales service in the era of Tony Crook. His attitude was 'if you don't like it, GTFO'.

[@furzkram]

You can defend them as much as you want - the quality of their products is simply rubbish. Even the cheapest chinese compact car has a higher quality.

[@nicksfilms3798]

I had a 1999 Toyota Corolla for 13 years not one fault,it annoyed me it wouldn’t go wrong :-)

[@markcompton6750]

Yep.... had a Jap Impreza STI mk3, 5 years no problem at all.

[@DownLow0099]

I had '91 Civic that wouldn't die. And I tried... I really tried. I'm pretty sure it had no oil in it at one point and I was red lining that thing daily. Eventually the starter did die and I gave it to a friend who needed a vehicle. We changed the starter and he drove it for another 2 years without issue.

[@johnreynolds2055]

DownLow0099 don’t make em like they used to

[@pit19931]

Same goes for old Korean cars

[@rollingtones1]

You must have been issued your Corolla as part of a witness protection program.

[@mainiac4pats]

Watched both front to back, two thumbs up for taking your time. McLaren should thank you for being honest, you’re a real stand up guy and the employees should thank your efforts and frankness.

[@ianwynneuk]

This is such an interesting series JayEmm - it’s turned me from a McLaren lover and wannabe owner to someone who wouldn’t touch one with a barge pole! Shocking service, just totally and completely unacceptable. I sense the company is in a lot of financial trouble, just like you say. Poor poor show McLaren

[@Kronos0999]

Not like you'd be able to buy one anyway. Always hated Mclarens anyway.

[@superchargedv8993]

@@Kronos0999 why can’t I buy one? I’ve owned two since. Aim higher!

[@Kronos0999]

@@superchargedv8993 And I've become King of Narnia.

[@superchargedv8993]

@@Kronos0999 oh that’s good for you, you weirdo. I don’t care what you think though to be honest - happy with my cars

[@jetmaroo]

utterly frank, lucid synopsis and insightful analysis of McClaren's operation, well done sir.

[@AttilaTheHun333333]

Wait, these cars sit outside not in a building with a roof and they don’t even cover them with a proper car cover? That sounds so wrong.

[@mrgilbe1]

Even my 10yo subaru was garaged by the dealer while it was for sale. How much can it cost to build a shed to shelter tens of millions of pounds worth of cars from the rain?!

[@kwl189]

@@mrgilbe1 Or at the very least cover them!

[@specialboye4910]

Yep, they have a franchise at Bentley Hampshire and they are all just lined up outside in the wind and the rain with wild animals walking around nearby because its in the New Forest

[@olabergvall3154]

Or maybe cars should be able to withstand a little downpour?

[@heinrichb]

@@olabergvall3154 not for months on end without even being used. It's neither good for the engine nor electronics.

[@happydays1165]

Just cancelled my order on the back of this video

[@becauseiwasinverted7971]

Is that your imaginary order or the one on the PlayStation😉 More serious note, I hope you haven't cancelled on the back of one person's opinion who doesn't even own a Mclaren i.e. the guy making this video who is in the business of getting attention for his content to survive. I hope you haven't based your decision solely on this video and have done some of your own research.

[@20teamplayer]

@@becauseiwasinverted7971 I agree with your assertion that this person should do their own research for there region as this all occurred at one BS dealer. However, I disagree that not owning a McLaren devalues his criticisms' credibility as he went through the entire buying process with the owners. That's pretty well a first hand experience.

[@brightonrobinson9996]

@@becauseiwasinverted7971 Mate there cheaply made supercars what are you talking about seems your very biased there is more videos made about poor mclarens than any other supercar.

[@georgeholloway3981]

This guy knows what he's talking about and he's even-handed about it.

[@Arxiuz2]

that "i don't think he's a mclaren customer" really ticks me off

[@andy5392]

I guess the age old saying stands through with this deal. "if it sounds too good to be true it usually is"

[@jashugg]

Quick summary: get £100k discount to buy a pair of year-old water-damaged cars from a dealer with rubbish after sales service in Manchester; or pay close to list price to get new build cars and good service from Bristol.

[@bgeyssens]

Highlights yet again why you should not buy a McLaren if you can only barely afford it.

[@pinzgauernorcal]

You single handedly took down the empire.

[@colinashby3775]

Highteckhobbies along with the help of hoovie and mcclaren

[@dazasc3994]

Mclaren sounds like a supercar division of British Leyland lol

[@dazasc3994]

@dustisdeadbodies85 i mean the cars they build are literally falling apart within a few weeks of use so....

[@tracktimevideos5164]

@Jorn Navarre do you not know much about cars then? They have indeed made some shockers but modern Lotus, Aston Martins and plenty of older cars such as Minis have been reliable for decades. Caterhams, Ariels, Ginettas, Westfields and even Jaguars are generally decent too.

[@Hypersonik]

@@tracktimevideos5164 Erm, almost non of those cars you mentioned are synonymous with reliability. Lotus...well, see what JayEmm has to say on those. Superchargers blowing up... He wrongly blames the supercharger company, my guess is application/fitment issues. Screw superchargers are pretty bulletproof. Astons are designed to be posed in. If you actually drive them hard, the gearbox/driveline goes. Caterhams - plenty of their engines pop well under 10k miles Ariels - designed with spherical bearings in shear, plus engines/clutches that go pop Ginetta - not a lot of info on these. I imagine a basic Zetec/Duratec engine is pretty unbustable. No idea about the nuttier ones, but they're hardly driven. Westfields - sold mine because it kept breaking Jag - TBF, they seem to be getting better, but having visited several factories of theirs last year, they have problems...

[@tracktimevideos5164]

@Jorn Navarre perhaps re-read your original post. It dosn't relate to or mention modern "safety systems". Don't try to move the goalposts. You said what you said and it is incorrect.

[@tracktimevideos5164]

@@Hypersonik name a manufacturer, any manufacturer and I will find you a story about unreliability regarding them, even the best Japanese ones. The brands I listed are generally quite reliable and ceetainly no worse than German marques.

[@CarlyWaarly]

Good presentation, the BBC should pick you up for Top Gear! Seriously!

[@hamishpym101]

In Australia (where I am) McLaren are already a standing joke with respect to depreciation, build quality and ownership experience.

[@terencegamble4548]

James, I've bought several new cars and more used cars over the years (50 years!) of many different makes. I have never enjoyed a new car 'pickup experience' ever, and after sales customer care is very often poor. In my experience sales staff and dealership personnel lose interest in the customer as soon as they have made the sale - and no, I'm not the customer from hell! James, a small piece of advice: Don't give away good management consultancy! Make them pay for it!! Cheers, and by the way you have renewed my interest in car reviews.

[@MrDGS999]

Had a similar experience with an ex demo Porsche Cayenne E Hybrid, couldn't register the tracker so my insurance was invalid. Porsche were amazing, high quality loan Porsche and lots of communication. Decided to return the Cayenne and bought a brand new Macan S. They have kept my business because of the way we were treated.

[@magillanz]

The sacking of Ron Dennis was the biggest mistake McLaren have made

[@eddiehockley4144]

My late dad worked at Mclaren Woking head office in the late 80's , he always said Ron Dennis was the biggest cunt he had ever had the misfortune to work for.

[@nev7711]

@Ian Harding Agree with you there Ian. There was a time when the CEO was an engineer, or loved cars. Then, like in other businesses, the MBA was the 'must have' for any CEO. Many positions are filled by university graduates, with no shop floor experience.

[@colinashby3775]

eddie hockley heard similar things. It’s because of him I don’t like the idea of owning a mcclaren l except the F1

[@jonathangriffiths2499]

colin ashby I heard from a pilot that he was a completely piece of crap

[@ultrapaiva]

I know a few people who worked for him over the years. When you get to know the guy you’ll have the opportunity to review your opinion about him.

[@benblakemore4195]

Gday. I commented on the last video. You have nothing to explain you are absolutely right and represented your friends with professionalism and class. WELL DONE SIR😆😆😆 kind regards from NZ the birthplace of McLaren

[@craigm2351]

Well done. This is the second video I have watched from you. You make a lot of sense, all brands need to look after their customers and give them a fantastic experience!

[@K0MEPCA]

Earned a sub from me with those two videos alone. Great job recapping the issues that usually end up buried for one reason or another.

[@JayEmmOnCars]

Welcome!

[@atastefortheroad4475]

JayEmm - I've watched both videos in full and I think you and the owners have been fair with your frustrations and criticism. Like you, I suspect financial pressure for top line revenue growth is driving decision making and shafting everything else. As Sir Richard Branson often states - starting with (all) of your customers and working backward is the key to real brand success. I very much hope McLaren changes course - for your friends and everyone else. The firm has a tremendous amount to offer car enthusiasts worldwide. On a different note - (pre) Happy New Year!

[@JayEmmOnCars]

Happy new year to you also

[@pokeboi5438]

I reckon with the number of models McLaren are introducing every few months they’ll eventually oversaturate the used market with cars built in stock and will end up depreciating heavily and losing many many customers in the future. On the bright side, at least the market will be flooded with slightly broken McLarens ;)

[@davecom3]

Market is already flooded with McLarens! There will come a day when you will be able to pick up an early model for less than £40k

[@Basketballerphx]

They’re already depreciating, my dude. MP4s are dirt cheap and 570s are dropping like a rock. Same with the 720

[@GT380man]

It’s ridiculous that even a well-established & reputable KZbinr like JM acts so cautiously when criticising a dealer & to an extent the manufacturer. Accurate feedback is a gift. If delivered professionally, the receiver should try to see it in that light. If they can thank the customer giving feedbback and DO something about it, it is possible to turn it into a positive experience. Anyone who has run a business knows all this.

[@cr6925]

Reading through the reviews on glassdoor is quite an eye opening experience. Wouldn't be surprised if McLaren go bust.

[@marcnobel3938]

Cool Video! Happy new year to all by the way!

[@hendongooner7383]

Qtr of a million quid for a car that is put together like a 70s British Leyland car. #BadJoke

[@plektosgaming]

Technically it's about 2K Euros a month per far on finance/lease. For someone making 8-12K a month, which isn't unreasonable for many business executives ( or even a university professor ), it's an expensive but possible expenditure if your house and all of that are already paid off. You've done well and want to own a supercar for a few years. 25K a year and all repairs are covered under warranty? Not as bad as it seems. Only the stupidly wealthy actually buy anything for cash these days - it's all leased/financed. And written off as an expense if possible.

[@DanielGonzzz]

@@plektosgaming Agreed 9000%.

[@Hopgop1]

@@plektosgaming Yes it's on finance, but McLaren still receive the total sale price of the car in cash from the finance company. Silly to pretend it's not a stupidly expensive car and that because it can be had "cheaply" on finance that excuses poor build quality and customer service.

[@plektosgaming]

@@Hopgop1 I know - I was just commenting about people being rich and why should it matter. That I can get a Porsche Taycan for under $1000 a month - that's suddenly not a billionaire's toy but something a lot of upper middle class people could budget for if they cut a few corners elsewhere. But yes, especially since most people DON'T pay cash, they all should be treated the same. It's a VERY expensive car after all.

[@coachjm310]

are you saying the use of Lucas electronics on the new McLarens is iffy ??

[@098colm]

Has viral video, buys Versace shirt - very nicely done 😂

[@soupfork2105]

098colm is that Versace? My nan has a tea cosy from the early 50’s with that exact pattern and colour...

[@098colm]

SoupFork I believe it was once the tea cosy. However, it has been refashioned as seen in the video

[@cunn9305]

I would love to have a McLaren ... but I'm a professional and I need a car that works .. all the time. Which is why I drive a Porsche ...

[@fraserwright9482]

Bro you do realise Porsche are one of the worst in terms of reliability surveys over the last 5 years? You should buy a Tesla with this level of commitment

[@cunn9305]

@@fraserwright9482 to each his own my friend .. been driving 911's and Cayenne's for 15+ yrs with zero roadside issues ... I'll stick with what works

[@martinbirch8185]

My 997 4S hasn't had a single issue in 8 years of regular use. Superb cars. My Mercedes ML 350 spent 6 weeks out of 6 months at the dealership for repair.

[@yamabushi170]

This is a really fascinating series of videos, thank you for this! You have influenced my decision making process regarding the purchase of a new mclaren. That and the fact that I couldn't even afford an oil filter

[@MrNeilRoberts]

You are indeed the 21st Century Sir John Harvey-Jones ... McLaren is another fine example of a fish rotting from its head.

[@benfubbs2432]

Hey your shirt is made from the same fabric as the pillow cases in my guest room!

[@zagman51]

Do your guests have nightmares?

[@benfubbs2432]

@@zagman51 yes but they don't have McLarens...

[@clivefrancis3546]

At Qatar airport I was asked if I wanted to buy a lottery ticket for a 720, I said no thanks they are nothing but problems!

[@daytonaaaargh]

Great content, thank you and please keep us up how these cars do! And may I ask, did you have a stroll through James May's wardrobe to find that shirt? :)

[@stranobikes]

Your initial comments about Brits accepting mediocre service is so true. I'm the guy who tells the Maitre D that the meal was poor and I've had to then deal with the 'embarrassment' of the other diners at the table who just wanted to say 'it's fine'.

[@benzinapaul7416]

Great couple of videos James, I've 3 friends who are former McLaren owners and all say never again, I'm in the North West so no prizes for guessing which dealership they dealt with....

[@JayEmmOnCars]

Is it... Ascot? :D

[@churchers]

The mediocrity point was a good one. I know I’ve had many situations where I’ve just said ‘yeah it was alright’ without wanting to point out the (usually minor but annoying) faults. All that will happen is more and more people will buy one car then go back to Porsche or Ferrari and mclaren will start to lose mindshare again.

[@iamwondergirl]

Definitely the best shirt. You must have a very wise and beautiful girlfriend to pick that out for you and a very loving mum to give you that for Christmas ;)

[@Vracktal]

weird how two days after this video Schmee posted one about how his GT is going back to McLaren due to premature rust and an airbag error after the battery got too low.

[@wetluv4]

Schmee makes a great airbag.

[@raworld6732]

Will never afford to buy a McLaren don't know why I am watching or care but you make the video intriguing to watch.

[@youxkio]

70k subs ....150k views..... c'mon guys. Hit that subscribe button. Jay is providing so much information besides the complaint. This is customer service precious info.

[@tootrue3953]

Great video. But your shirt looks like my Nan's sofa.

[@johnmoncrieff3034]

More like a tarts silk robe!!

[@Birmingham_racing]

Too True he always wears a funny shirt

[@billywindsock9597]

my local curry house wallpaper

[@andrewpease3688]

You mean it doesn't fit!

[@KM-mt5gx]

BRUH

[@davidfox6630]

non-confrontation is a very Irish thing too ….. ie: go into a barbers, end up looking like you cut your own hair, offer thanks and a tip ! WTF is wrong with us ???? HAHAHAHA Happy New-Year to you all ! :D

[@millichips1]

I'll never buy a McLaren (this year) but I sooooooo want McLaren to succeed. Great videos JayEmm thanks.

[@izuaff04]

What I like about Jayeemm is he is just so clear getting his message across...I would have fumbled getting words out of mouth...

[@sameoldish]

you are my new favorite internet person

[@JayEmmOnCars]

Thankyou very much!

[@05068279]

Great video, as was part one. They get absolutely slaughtered on their Glassdoor reviews.

[@chrisbalchin1481]

Absolutely appalling attitude of Manchester McLaren and Head office. Surprising re head office after the way you were strongly positive overall about them in the last video. A great subject matter that should make them 'both' sit up and get down off their high and mighty horses, or LOSE BUSINESS. Possibly lose THE business altogether. Humility is a lesson they need to learn, and fast. Good on you mate. Keep us updated please mate

[@global_nomad.]

thanks for another thorough update. good that you analyse the problems and propose solutions rather than just slagging them off...

[@Edmatthewspsychicmedium]

I’m self employed in the building trade and it doesn’t matter how good you are or how much care you take sometimes things go wrong and items turn up damaged! As a company all you can do is apologise and try your best to put it right. I’ve always said that after sales service is everything when dealing with customers. If you are apologetic and keep customers informed most people are really happy and in some ways gives them more confidence in your company and more happy to recommend you. If you ask me McLaren have no excuse for there poor service