JBL | Tune Flex How to set up your earbuds

[@thinugaranasinghe4668]

To change to sealing ear tips, first you should take off the open ear tips that are fixed default on your ear buds...And then you can apply the sealing ear tips. That's on your quick start guide guyz. Watch out !

[@shantalong4825]

I got it 😊 thanks

[@jaquan3571]

Nice tip. Thanks.

[@mrmuranga]

Thanks....this sorted me out immediately.....👍👍

[@Toyspriceguide]

That quick start guide isn't very clear

[@breendon89]

Yup that did it for me as well haha, thanks a lot for the help! 😊

[@justdead101]

Hey JBL TEAM I've been having some major charging issues my right earbud doesn't want to charge there brand new so its not dirt or software so I really don't know what wrong with them and it's making me want to go and buy a pair of Sonys

[@distixi1557]

I have the same issue one my left one

[@cisilyagmur2120]

had the same problem with 230 nc

[@vinc2757]

same with tune flex, right side wont turn off even cleaned, have to turn off manually in the app

[@christhomas846]

How do I put the ear tip in? Thanks

[@dandicjusz]

Can u do a tutorial on setting stereo mode in jbl tune flex

[@JoeHawk77]

Hi, I just bought the jbl tune flex earbuds. Just sitting in my office, toggling the NC on and off and do not hear any difference. Can still easily hear the fan of my cpu. Is this a sign of a defect? I was hoping these would NC airplane noise. Are these recommended for airplane use?

[@ovo_vfcolonial7811]

I love these I just don’t know how to properly wear them. When I put them in my ears with the part with the letter going down the sound is very low. It works better when I but then sideways or upside down. Does anyone know how to fix this

[@jyro9421]

Just got mine like an hour ago from Target. The blue lights don’t even blink when I turn the case on

[@drewwitte8473]

I'm having the same issue, any solutions you found?

[@lexym8354]

Remove the clear sticker from each ear bud.

[@hektorfrisch4547]

Fully remove the sticker on both ear buds

[@sarcasticactus3007]

One of my ear bud drains all of it's battery in 15 minutes. What should I do???

[@starfar2481]

I had gotten new earbuds. And when I opened them the case was charged. But when I tried them like opened the case no blue light is blinking or showingon any indicator??

[@kuljeetkaur7064]

Their is clear tape attached to ear buds at the bottom.remove it and put them back

[@lunchbreaks3742]

Omg thank you!!

[@SuperJammz]

@@kuljeetkaur7064 love you.

[@starfar2481]

I ahve the ghost edition. And my 3 lights are in charging case but and the earbuds are set in properly in case but no blinking light even when I take them out of case it's like they are dead I even tried pressing in sensor buttons.??

[@starfar2481]

Im dumb lol I figured it out there is sticky tap under

[@jbl]

Hello there, We're here to help. Your JBL Tune Flex Ghost Edition earbuds might not be charging properly. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

[@llirorof]

@@starfar2481 hahah had same problem here :D thanks dude now theyre working correctly

[@adilroshan9952]

I just lost my sealed ear tips. Where can i get replacements

[@bilalahmad1245]

Hi sir i need help regarding Tracing of JBL airpods. In how much area locations it can be traced. If we lost it

[@ameraljabri4335]

I am unable to connect two devices at the same time. must disconnect from one to connect with the other device! is there a fix!!!!

[@raystephen3525]

I love these! Thank you for a great product that works very well at work with my iPhone. ❤ they work well with both open or closed ear tips. I like that the noise cancellation isn’t as strong as my Bose QC Ultra Headphones. I can hear myself breathing with these so i don’t breath funny on the transit 😅😂 i feel these are a great value ❤

[@Spravedliviy]

My earbuds not blinking after im opening the case, it shows 3 lights of battery on the case also… i just bought it in airport for 90€… and cant connect them with my iphone 🤬are they just defective?

[@jbl]

Hi @Spravedliviy, Thanks for reaching out. Our JBL Tune Flex will flash a blue light when connecting through Bluetooth and a solid blue light when they are connected. Make sure both earbuds have enough charge before using them. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

[@Benjamin-mx7lc]

Can you turn on earbuds without case?

[@sinterlesmee]

I have JBL tune flex and i have problem with it. It is allways stuck in mono mode. Especially left earbud stop working. And it is so hard to reset. In mono mode you can not reset via software. I try manually (tab 3 times and wait 5 seconds on third one then release) but not working. Is there a solution for this? I am really fed up with this problem because ı can not use my earbuds.

[@jenniferkading3265]

I have the same problem although I got it out of mono mode but still no sound

[@crazyhandshands9028]

Jbl are the best the software sound are amazing it gets the sound 😍 ❤❤❤. Jbl simply the best.

[@איתמראחיאל-ת4ת]

Hi JBL I've just bought the earbuds and I have a problem. The blue lights on my earbuds dosen't blinking, even when the charching case have full battery. I can't connect them to my phone, what should I do?

[@TheEkkii]

Have you removed the small pieces of tape covering the earbuds' charging contact points

[@איתמראחיאל-ת4ת]

@@TheEkkii Yes bro I did it and now it works thank you

[@jbl]

We're here to help with your JBL Tune Flex. Blue solid light means that your earbuds are already connected to a device. Please do a factory reset by tapping one of the earbuds three times, then hold it for five seconds on the third tap while both earbuds are out of the charging case. If the issue persists, please check our country selector page to be routed to our local website and support here: www.jbl.com/countryselector

[@ryanparker7058]

when i pair them with my computer i get two settings for them (sterio and Hands free AG audio) the sterio actally sounds really good but the AG audio is what it will default to and it sounds like everything is underwater and very bad. The issue is that sometime it will allow me to use the sterio option and sometimes it will only let me use the AG audio and mute the sterio mode so that i cant use it. Please help

[@HelloQro]

my eartips won't fit the earbud, i've tried everything but they won't fit, they fit effortlessly in the case but not on the earbud, what am i supposed to do ?

[@iluha1101]

@jbl Hi JBL, after a week of use, I ran into a problem that my right earbud only plays the side speaker. It's been 4 weeks and today the left earpiece also started playing only in the side speaker, rebooting doesn't help

[@davidbjerrefleury8492]

I ran into the same problem and returned them and got a new pair. Within a weak same thing happened again... i have had 4 pairs of JBL tune flex now and the main speaker stopped working on al 4 of them within a month

[@drszaby]

So the only tactil function what its knows is factory reset? no switching between tracks, devices, calls, etc...?

[@Omrentonth999]

I just got the clear ghost tune flex love them 👍

[@yassin3668]

I just got ones a week ago and just opened them now and I’ve noticed a 1 second dela.y of sound how do I solve this issue

[@gregoryalves5436]

By returning them. They are completely garnage. I cannot even connect fresh out the box. JBL needs to be boycotted. I will never purchase from these fools again

[@waynehumphrey4629]

Hi I have a problem. The left side is flashing and the right side is not. Is it in mono mode? How do I put it back to stereo? Thanks

[@geovalde1]

Hey so I noticed that when you have one on, it automatically goes to mono mode. When you wear both that’s when you are able to use it with noise cancellation.

[@DavidGabriel-oc2jf]

Same problem here and I cant find a solution :[

[@EL_ATI_512]

Same problem it's like once in mono mode it's stuck forever only my left side works

[@waynehumphrey4629]

I found if you keep the side that works in the case then take one out that doesn't. wait til light stops flashing put it back in then close lid. Wait til lights go. Then open it up both lights should flash. Should solve it

[@salehemran3515]

Can I connect it to 2 devices (Laptop and Iphone)?

[@nickname123321]

No you can't I just bought a pair without realising this.

[@Heya0]

how do i charge them with the case?

[@gasperstarina9837]

Good question-they changes my earpieces 2 times..most of the time one (now left one) even wont chardge...not pleasant paying 100€ for oain in the ass

[@Live22727]

I love the Flex's sound , I so wish they could be simultaneously connected to my computer and my mobile device.

[@vladancetojevic]

In the video they mention it is possible, but when I try to connect to 2nd device it disconnects me from the first one. @JBL is there any way to fix this?

[@Ditektew]

​@@vladancetojevicI have the same issue. What's the fix for it?

[@jbl]

Hi @vladancetojevic, thanks for your inquiry. Our JBL Tune Flex doesn't have a multi-point connection that allows you to switch from one Bluetooth device to another. It can only connect to one device at a time. If you need more help, please reach out to our customer support for assistance.

[@Ditektew]

@@jbl Then why does this video say that it has this feature?

[@jbl]

Thanks for bringing this to our attention. Our JBL Tune Flex does not support the Multi-Point connection feature. We're currently working on addressing the information in the video.

[@edoardorotondale]

I just bought the headphones jbl tune flex "ghost" but they have no lights, only the case has 2 lights on, can you help me?

[@nebula8535]

Pretty sure that's just a battery indicator

[@jbl]

Hello Edoardo, thanks for your inquiry. Please ensure that both the charging case and earbuds have sufficient power prior to usage. Additionally, the battery status of the charging case can be checked via the lights on its side. In case of any power-related problems with your device, please reach out to our customer service for further support.

[@nebula8535]

Also make sure you peel the plastic off the contacts on the bottom of the buds, or they don't turn on

[@gasperstarina9837]

@@jblhi JBL I had my rant. These JBLs ear piece connectors are bad(got right one changed 2 times,now left won't charge-or its a lottery and you win rarely). So in one year all had from them is frustration because literally only worked as produck should first week maybe-then mailing back and forward, sending, waiting. I swear I didn't have a month of normal experience when you simply put earpieces in case and use them-every time (battery low). So for 100€ I got one year of frustration. Probably bad piece but I can't reccomend this product to anyone.

[@maarteneswart]

Very sad: you do not explain how to mount these rubbers to the earbuds: I cannot get them on. Thereby: how to pick them from the case is almost impossible: did you test this product with consumers before or only with designers on CAD? Very disappointing product!

[@coco__belle2109]

Ya gotta take the thin factory rubbers, that the buds come with off. Then the tip of your choice should fit. Frustrated me at 1st too

[@ReddRobin]

Same problem

[@missydukeam]

How can I sort this I’m having same problem

[@Turbotrout420]

You 2 must be special or blind... suuuuurely you noticed how it was squishy?

[@missydukeam]

No just didn’t give it the proper time to look at it

[@antoniotrejo9240]

One ear bud is playing a lot quieter than the other but my equalizer is set to directly in the middle, rendering one of my earbuds completely useless, does anyone have a fix to this?

[@MrTariqulalam]

I have purchased a audio flex from Delhi for my son. I am a Bangladeshi. After come my country when he will use it he saw right bus not charging.I did wrong I did not check it. So, what can I do?

[@jbl]

Hi there, thanks for reaching out to us. To further assist you with the warranty, please visit the website of our customer support in your region: www.harmanhouse.com/index.php?route=information/contact

[@EljaHuhtanen-w9u]

when i open the app it shows my headphones but its grey and i cant click it

[@multiacrew3406]

Why only one is blinking while trying to pair. Another is not starting?

[@guziarbuzi1702]

@@multiacrew3406 same problem, right working perfect, left blinking white once and is switched off

[@natsusalamander2396]

Please how come my earbuds doesn’t charge? It’s like the case lost the sensor for it. Plz anyone? Or is there a way u know how it’s charging???

[@BattleSlain]

My experience with this product. The app no longer Syncs to this product which is super disappointing. These ear buds also will not shut off in the case even after multiple times cleaning them, so over time my right ear bud just stays connected and will not charge. JBLs only response is “give them a cleaning” how ever this issue persists. I basically not have to keep a second set of Bluetooth earbuds in my gym bag at all times incase my JBls decide they’re not going to function as intended. All of this is really too bad because JBl has the best sounds and I have a couple of their products.

[@daiski7918]

Hi, i’m from Saudi Arabia and I just buy it but I disappointed because you do not offer product registration in my country so we will miss updates.

[@m05n_]

شلونها السماعة بدون ابديت

[@gerardalmazan723]

Hi JBL. So I sucesfully pair the product to my phone and wish to do the same to my pc but pairing mode doesnt seem to happen anymore. Is this only for one device?

[@jbl]

Thanks for bringing this to our attention. Our JBL Tune Flex does not support the Multi-Point connection feature. We're currently working on addressing the information in the video.

[@koalakid3609]

How soo turn on the ear bud?

[@limitinga5078]

is it possible to respond to whatsap messages using this earsbuds? how to?

[@justinr7]

Hey JBL Team I am using JBL Tune Flex More Than 6 months now recently I'm Facing Battery consumption on my right side of the earbud so fast I can't use it more than 10 minutes it's notified that battery is low is there any ways to fix that please let me know

[@jbl]

Hi Justin, thanks for reaching out. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. These issues can be resolved by cleaning the contact points on the earbuds and charging the case using a cotton cloth, a makeup or cotton swab, and rubbing alcohol. If the issue remains, please contact our customer support, we're here to help.

[@EL_ATI_512]

@jbl for some reason my left one is working and my right one says on the app that it is in mono mode how do I take it off of mono mode so they both work again

[@nickname123321]

Really disappointing that I can't disable the voice assistant prompt and that an 80 dollar pair of headphones doesn't support multi-pairing. Touch controls are too sensitive. 3/5 stars - regret not going for another pair of Jabra Elites.

[@kjvwarrior777]

They're ok, not all that for $70. This is my first Bluetooth earphones! (took about 30 min to figure everything out). Which I bought at Best Buy. Not as loud as I thought, maybe will try some headphones next.

[@Dchong092]

i love my jbl flex earbuds

[@Mitzi-chan224]

My left earbud stopped working correctly after a week of use lol

[@flaviodossantos6281]

HOW TO EXIT MONO MODE

[@EL_ATI_512]

I have same problem , only the left is working, on the jbl app, says Left is in mono mode

[@Mitzi-chan224]

turn them off and reconnect them

[@jenniferkading3265]

@@Mitzi-chan224 I have tried everything to get one of them to work. Even though I somehow got out of mono mode, still no sound out of the right earbud

[@Mitzi-chan224]

My JBL Tune Flex set broke a while ago, the left earbud plays nothing but silence. I don't know how to fix this issue. I'm sticking with Sony, thank you very much. 😀🖕

[@MRT8_.]

Is it normal that the charging cable doesn't go in 100%

[@Mitzi-chan224]

No

[@shawnsereal]

No instructions on how to put rubber inserts on the earpods. Can't get those suckers on and might return them back to Best Buy just because of this.

[@petervamp6897]

@@shawnsereal To change to sealing ear tips, first you should take off the open ear tips that are fixed default on your ear buds... And then you can apply the sealing ear tips. That's on your quick start guide guyz. Watch out ! (Copied & pasted another comment)

[@astraldistortions]

Good sound but... Very weak. Not powerful. I have to use another app to boost the sound. Disappointing. However the sound is good but the bass are not very heavy even if you take the silicon stuffs. The in-ears setting is awful, useless.

[@MrAlpinekid]

Has anyone paired these to any TV??

[@lucreciavillatoro9557]

No cumplen con la garantía. Tengo unos auriculares JBL T230 TWS. MAS DE DOS MESES RECLAMANDO Y DICEN QUE NO TIENEN SERVICE NI PARA REPONERLO

[@JimmySlimmy-jo2kt]

Does not blink

[@mouadc7618]

Too much issues. Very deceiving. Pods still working inside case so it’s impossible to charge.

[@Oialca]

I’ve been having the same problem… have to say it’s very frustrating

[@hektorfrisch4547]

If you have the problem that they're not blinking blue, make sure to fully remove the stickers on the earbuds.

[@fwfwapost5398]

For an established brand like JBL, it's disgraceful to even be selling these. They constantly stop charging, and I know it's because of dirt or wtatever, but having to wipe them with alcohol every two days is not ideal to say the least.

[@elijahignacio]

i wish it had wireless charging

[@Cometemars51823]

disapointed, never buy again

[@davedave9780]

I guess nothing is simple anymore

[@thedutchfisherman7078]

This product is so complicated I gave up and returned them. 🙄🙄

[@VigneshGopalakrishnan]

*Beware* After 1 yr 3 months of use battery degraded on right earpod. Called support they wont fix it even if im ready to pay. Apparently this is replace only product. If u have issue within a year they ll replace with refurbished earbud. Beyond that no help. Regret for buying JBL. Better off buying cheaper stuff , now i have to use this with one ear pod and a heavy heart 😢

[@jbl]

Hi there, we appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

[@naveen_rajk]

Hey JBL Team, I have used your products a lot, But trust me this product is badly designed. I bought this product last year for a premium price, But regretting my decision every time i use. Its not suitable for all the ears, all 4 bud tips are not fitting properly. Cant wear for jogging or work out.

[@jbl]

Hi Naveen, we appreciate your feedback on our JBL Tune Flex. We understand that the comfortability of this product didn't meet your expectations. We're dedicated to consistently improving our products and providing an exceptional user experience. Your comments will be taken into careful consideration as we continue to enhance our offerings.

[@abyssxyz0]

Same problem for me too. I have to push them every second when I use them.

[@jbl]

Thanks for sharing your feedback on our JBL Tune Flex. We recommend creating a tight seal within your ear canal. In order to do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.

[@abyssxyz0]

@@jbl Didnt help

[@jbl]

Hi there, we appreciate you taking our recommendations with the JBL Tune Flex. Since this model comes with different sizes of ear tips, you might consider changing the ear tips to a bigger size than what you're currently using to ensure a secure fit. In addition, it is best to reach out to our local support in your country or region for further assistance. You can visit our country selector webpage and choose the country where you're located: www.jbl.com/country-selector.

[@amandavaracky9565]

60 dollars later, and they WILL NOT connect at all

[@Sprachen-weltweit]

These are the Most terrible headphones i ever used and Jbl has in Germany very Bad and arrogant Customer Service Very Bad Never again Keep your hands off better Such bad telephone Qualität I want my Money back please 👎

[@jbl]

Hi there, thanks for reaching out. We want to you have the best JBL experience. Please reach out to our local support in Germany here: support.jbl.com/de/de/

[@Sprachen-weltweit]

@@jbl Hi So i Never thougt that such a Big name yours is so bad in Service für Customer. I have bye it before 6 month and it Never works like it should U want me always Tonarms back and fix it. But i dont wanna use your EarPods anymore I will bye other from other names So i will Tell all my Friends and Family Not to bye your products more Im very sad to make this experince with Jbl 👎👎👎

[@Snakeman612]

These suck smh I'm taking mine back

[@jameslarson6568]

$100 and I can’t connect my earbuds to my phone! Do not buy these

[@missingnerd]

@@jameslarson6568 sounds like something you should write to customer support instead

[@jameslarson6568]

I’m returning these and never buying JBL again