JetBlue - The Rise and Fall...And Rise Again

Despite being one of America's biggest, most well-liked airlines, JetBlue has experienced some major setbacks. This video outlines their success, struggles, and recovery.
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[@mariogonzalez6808]

I’m a Pilot at JetBlue and I gotta say it makes me happy to see the mostly positive reaction in the comments! I used to fly corporate before I worked at JetBlue and when I was only a customer for me JetBlue always had the best experience for the price. Now to be in the front of the plane as an employee I’ve been really happy with the company overall!

[@RipRoaringGarage]

How are you guys paid? I always wondered if there was a big difference or not between SW or Delta. You seem quite happy, and thats awesome. I worked in aviation as a maintainer and I have to say, I was miserable, though always did the best, up to all standards, but left once I was responsible for 30 jets, doing daily sorties, and it was me in a four man team. Tire changes, oil, preflight, post flight, the oddball repair, refuel, defuel. It was just too much work with too few people and this was in the military, where supposedly we had more stringent standards as far as MX. Still, I love aviation, and miss it. Never became a pilot, which was my dream job due to health problems (the kind that barely allows me to walk and drive, but suck is life and did amazing things in my career, so no regerts as they say lol). Keep the blue side up.

[@IceCubebecd]

JetBlue going bankrupt ?

[@user-rw718]

I hope we a pilot your smart enough to be buying JetBlue stock at this low low price it's at today 4.70$ a share. It will 2x to 5x in the next 12 months 💯💯

[@user-rw718]

​@@IceCubebecdJetBlue is not going bankrupt not even close

[@Cblizy]

@@user-rw718 they got blocked buying spirit. btw as a pilot, he may be given shares as a benefit.

[@shaq04]

As a long time crewmember, I'm pleased to see the mostly positive reputation reflected in the comments; especially following the challenges post-pandemic.

[@Coolsomeone234]

Just ignore the reliability issues there buddy

[@skrtskrrrttt8940]

JET BLU SUCKS! AZUL IS BETTER!

[@realazduffman]

He missed a big thing on the rise. They had political help as it was very expensive to travel from upstate NY to downstate pre-2000. Most of what you flew were puddle jumpers at that. jetBlue connected Buffalo, Rochester, and Syracuse to downstate. It was a big thing, I used them whenever I could and told my bosses to do the same when they came upstate. This really helped them.

[@bdautch20]

Sen. Schumer played a huge role in that process.

[@realazduffman]

@@bdautch20 Yes, thanks. I knew it was done could not remember who.

[@loftyjon1729]

Of course we the tax payers always buying out these poorly ran companies

[@michael2636]

So they connected the rest of New York with the real New York because nobody else was trying that. Almost enough melodrama for a Call of Duty campaign 😂

[@sepg5084]

​@@michael2636 You don't even know what melodrama means then

[@drock8eight1]

I worked for Breeze Airways for a year before I went to pilot training. I loved working for them. I met David Neilmen, he is a nice guy. He showed up to our flight attendant class, answered questions, and shook hands.

[@BobbyGeneric145]

Hope you like it on the other side! I had an "in" with one of the people who helps Neilman start his airlines so I planned on going to Breeze but got on at a legacy instead.

[@drock8eight1]

@@BobbyGeneric145 I did leave Breeze, but it was because I wanted to continue with flight school, and no matter how hard you try, you can't pay for it on a flight attendant's salary

[@DScott-nk1lo]

I'm glad they rose again, I was getting nervous for the passengers

[@rachelwaln269]

If anything, it should be Boeing you should be worried about.

[@ludgatecircus15]

Five time JetBlue flyer. I do business class from JFK to London perhaps six times a year. Their price and quality of business class product has led me to quit BA, Virgin, and others. Well done.

[@AEMoreira81]

Also, they don’t need too much to fill their plane and still offer an international style business class. The issue is lack of planes preventing more expansion. At the same time, being based at JFK can be a curse.

[@Toi_Gmod]

My family always flies with JetBlue, and it made me love going on a plane. I have only been on a flight about 5 times, but there were never any problems during those flights. I feel like I remember the flight as much as the vacations. I don’t know why I enjoy it so much because basically everyone I know hates flying. I guess it’s just because it’s a rare moment in my life.

[@FredwardFlies]

JetBlue is a great option if you live in NY or Boston. Much of the east coast above Florida is out of luck with them, as we don't receive their best product compared to longer routes like PHX, LAX, LGW, etc.

[@handsomeX]

Facts. I live in Boston and fly out to the west coast quite often over the years and I've never had a negative experience with them.

[@frankalmanzar3492]

“above Florida”. True, I live in Florida and have a good experience with them.

[@souvikrc4499]

Yeah, B6 for some reason still operates their older ERJ190s into RDU, though they are slowly replacing them with A220s and A320s.

[@Remianen]

One thing to keep in mind is when JetBlue launched and took up residence at JFK, they had a ready made terminal/hangar to operate from, which formerly belonged to Tower Air (which Morris shut down months before - yeah, I worked for Tower and then JetBlue at the beginning). That's a HUGE savings at an airport of that size and stature.

[@DaWolf805]

This is an extremely important, yet relatively unknown/unpublicized aspect of successfully starting an airline. One of the biggest costs is infrastructure, and being able to save on infrastructure by occupying hangars previously belonging to other airlines, bringing service to new airports where you can get politicians to pay for your setup costs, etc. are absolutely huge in making it through the first few years. This is what Breeze has failed at, more than anything else.

[@Sacto1654]

JetBlue also had the support from New York Senator Charles "Chuck" Schumer, too. But at the time, JetBlue pretty much had much of the domestic traffic out of JFK to itself because much of the domestic traffic went through LaGuardia (LGA), a really unloved airport at the time. Today, JetBlue flies out of the former TWA terminal at JFK, which has been modernized specifically to accommodate the airline, but kept the original terminal building (which is a historic landmark).

[@Tconlon251_2]

@@Sacto1654From what I understand, Schumer backed them because they were willing to fly from JFK to places like Buffalo, Rochester, and Syracuse.

[@AEMoreira81]

That hangar, by the American Airlines terminal, used to be Tower Air?

[@JenniferMenendez522]

When I was a flight attendant for Southeast Airlines, I was allowed to jump seat on JetBlue. That was the first time I flew onboard one of their planes. I remember being impressed with the onboard seating arrangements and ease of boarding.

[@galactic5523]

Great Work! I always love flying JetBlue

[@nicksterwixter]

I remember flying JetBlue for the first time in the early 2000s as a kid, and I was absolutely blown away by the idea that every seat had a built in TV. Especially in a time before smartphones, that was such a HUGE deal! I always hoped my parents would book JetBlue whenever we went on vacation.

[@maitaniyama]

Even though my new airport is ATL which is Delta’s base I still try to fly JetBlue back into NYC. Economy is so much more comfortable in JetBlue. I’ve had issues with delays but they always offered vouchers and free rebookings, and customer service has been surprisingly reliable.

[@ericcarabetta1161]

I just flew on JetBlue and was pleasantly surprised by how smooth the whole process was.

[@Swrdfshtrmbns]

The “JetBlue effect” you describe at the beginning was long known before as the “Southwest effect”. JetBlue just did it in a region of the country that Southwest didn’t exist in.

[@michael2636]

Oh wow, the north east, can't believe he didn't make that connection in a 12 minute video. Thanks homie! Where would we be workout ya?!?!

[@stevenkidd6761]

​@@michael2636😂

[@Coolsomeone234]

It also largely doesn't exist. It's a term recently made up by management to justify the Spirit merger

[@coreys8076]

Hearing anyone call it “The JetBlue Effect” without properly crediting the original airline disrupter, Southwest Airlines, first, makes my skin crawl. I worked for both companies. JetBlue’s effect on new cities pales in comparison to what Southwest does. Do some research. This video annoyed me from start to finish as it wasn’t well researched nor detailed as it should have been. David worked at Southwest! He tried to get company brass in Dallas to implement assigned seating. Southwest showed him the door along with his non-compete agreement. And, why did you bring up the fact David is a member of the LDS faith. It has ZERO to do with this business profile. God. This was a horrible pedantic video.

[@nickmdunford]

This kind of stuff is fascinating to me. My dad was in charge of flight ops for major Airlines and helped develop software that's still used today.

[@pawpatrolnews]

I've always been fond of Jet Blue. When I was little, we flew on one of their planes on our vacation. The pilot said hello and welcome to each person while they were boarding. When he saw my brother and I, he gave us each a pack of Jet Blue trading cards. That was really cool, and I still have them somewhere in my room all these years later.

[@DavidSeymourOfficial]

If you're a new yorker there is no better airline to fly with. By far the best balance of cost to value.

[@christophergetchell6490]

Since the mid 2000s they overtook both American and Delta in Boston to become the biggest carrier here and it has been amazing to be able to get random flights for less than 100 dollars one way, sometimes as low as 45 dollars to places like NC or FL! Besides having to pay for bags and the usual airport stuff that all carriers have, they have been a pretty easy experience! I have heard horror stories on United and American on the other hand!

[@leflores91]

Key factors you forgot to include was their expansion into the European market and introduction of a business cabin. As of 2023, JetBlue has flights to LHR (London) and AMS (Amsterdam). The Mint cabin gives American Airlines, Delta, and United Airlines a run for their money, in terms of business class cabins. It’s simply beautiful.

[@gabriellaflom1221]

I LOVE JetBlue! I flew them all the time as a child and it makes me so nostalgic for my childhood trips to New York to see my family.

[@ultimategamingjr]

Compared to flying on other airlines I've flown on such as United, American, and Delta, jetBlue has always been my favorite airline to fly on. They've got pretty much everything you'd want on a flight for a really good price, plus amazing staff and crew members.

[@ucmgaming9957]

From my experience jetBlue has been the most comfortable and friendly airline. Ample legroom, comfortable seats, in flight entertainment options, and very friendly cabin crews have me booking nearly every flight with them.

[@TanabiGoat]

I've flown JetBlue once, and loved it. Not too expensive but you don't get treated like cattle so much. Sadly, they just don't fly from (or to) places I need to go all that much, otherwise I'd use them exclusively.

[@John_Locke_108]

Same here. Flew them from Westchester to Vegas 12 odd years ago and since then they've not been an option for any flights I've taken.

[@erikaleaday]

I get soooo ungodly happy listening to your intro

[@betsylynnvedrine3784]

I love the beat and graphics

[@DimesDCP]

That shot of JetBlue’s plane at 2:10 flying over NYC with the Twin Towers right in frame was a hell of a clip to include describing the downfall of the airline! Great video as always!

[@cliffordgolub76]

Jet Blue is always a GREAT customer experience. We fly them whenever we can.

[@zumbajay]

Thank you for doing JetBlue !

[@PhilipSullivan1256]

"The one in Boston" has me deadddd... absolutely demolished Logan airport

[@dirtyf3018]

I was a fan of Jet Blue. Their partnership with AA has served me well with the extra considerations with their parner. That said, their systems are broken. I was coming home internationally for a family emergency at the last minute. I was stuck at JFK for two days. They could not tell me where my bags were, they could not accommodate me on another route home with any other carriers including their partners. I had to rent a car and drive 11 hours to my home airport. Thankfully, my bags were transferred and, I was able to retrieve them later. But i was unable to speak to my late grandmother one last time..

[@tamcar04]

I took a flight with Jet Blue back in 2005....it was dope!

[@dalecooper9942]

It only takes one flight, n'est-ce pas?

[@TheJadenVideos]

I’ve been on two in between flights with JetBlue in 2016 and both times I had a really positive experience! What surprised me the most about them is the amount of free snacks and drinks on board compared to SouthWest with the only free things being peanuts and water.

[@REDN17]

I’ve been flying Jetblue for almost 10 years now, and I’ve always have had good experiences with them. They have a pretty cozy and chill environment thanks to the staff.

[@glamslamcam]

JetBlue is one my favorite airlines. I remember hearing about it in somewhere between & 2001-2003 & being very impressed, to the point that i decided to try it and i loved it. With the exception of the last time i flew with them in 2022 (delays due to the weather), I had a pleasant experience flying with them and i would fly with them again. I’m glad that JetBlue has risen again.

[@bassontreble]

Before you even got to it, as a NYer I was like "one of the biggest things was that they flew out of JFK". Most of the other budget carriers you've covered in the past (like Southwest) only fly out of LGA or other NY-area airports that aren't JFK. From where I grew up it was infinitely easier to get to JFK, so it never made sense to try to get to LGA to fly the other carriers (that sound like they're way worse anyway), so I developed a positive association with them. I do still miss the Terra Blue chips though...

[@RollingAZN]

My experiences with Jet Blue were from before pandemic, it was all from Oregon to New York and back. Their website was easier to use and waaayy better than other competitors to book tickets for myself.

[@williamcosgrove1558]

From my first few flights, I have become a loyal patron. I primarily fly JetBlue first and then Delta next.

[@MeMe-yp6nw]

I just flew JetBlue from PSP to NYC for Christmas and New Year’s, great experience.

[@couch2558]

While i might have been a bit young when flying to remember everything, i have found memories of flying jet blue. It was always clean and cozy. They also were the first airline i was on that had the touch screens. We always had good experiences, only ever having one issue, and that was a symptom of circumstance more than just them messing up. I actually had to rewind the video to see what year that snowstorm you were talking about was. Our only bad experience was when flying to Hawaii in February 2014, we got to the Newark (spelling? But in New Jersey) airport, got on our plane, and then were stuck in it for 3 hours waiting for a chance to take off in a snow storm. We were one of a few planes to actually take off that day, and had another 12 hours of flying, in addition to the 3 hours of waiting. They were out of most meals by the time meal time came. But again, that was a storm that came in with little warning and much worse than expected. Not necessarily on them.

[@Dray90]

I’m from nyc and JetBlue is by far my favorite airline

[@IvanGonzalez-mp4xh]

Every year I fly hetBlue and I’m always pleased. The value is unmatched, and aside from once being an older jet without functioning screens, it’s been consistently good over the years. Highly recommend them over any of the well known budget airline.

[@ryanclark692]

Everything David touches it turns to gold. I have much respect for him

[@jamescaron6465]

I used to have to fly from Boston to San Jose and back a couple of times a year and I always flew JetBlue. Their seats were comfortable. They had good entertainment and I always felt like I wasn’t a slab of meat or stuck in a cattle car.

[@juegofuego6715]

Happy New Year company man!

[@CH59vlog]

Just want to say how awesome you are, been subbed for a while but have not watched a video in a while. I remeber your K-mart video. That was my first video of yours, you even responed to me a few times. The road to two million. Thanks

[@companyman114]

Really appreciate it.

[@finalascent]

Always enjoy flying on JetBlue. A trip I took recently from BOS to NY wasn't so great - a VERY old Embraer - unusually noisy, dirty and worn interior, crew that weren't very friendly. But overall, I'm happy with their planes, routes and onboard personnel.

[@TheHoofedOne]

Those planes will be all gone by next year and are being replaced with much nicer A220s. The fleet should be much more modern once E190s are gone.

[@MicahThomason]

AWESOME video. Keep up the good work, brother!

[@maxsmodels]

I have flown on Jetblue more often than I can recall and I prefer them to other carriers. They have all of the same problems any airline has with weather and maintenance but generally the people are cool and the product if fine. They are acquiring the new Airbus 220s (formerly the Canadair C series jets) and retiring the E-190s.

[@baileyjones159]

Wow I just booked my first JetBlue flight ever and was hoping you had a video. Here we are right when you upload it. Weird coincidence.

[@skyblueo]

I flew with them a few months after they started. I printed my ticket at home, got to JFK, and everything worked perfectly, to my surprise. They were so ahead of everyone else with the individual monitors on the back of the seat in front of you. You had choices rather than put up with a video projected in the cabin. Those were always crappy movies or heavily edited films to meet a generic G rating. They changed the industry for the better.

[@benfriede7034]

would love to see more videos on airliners. definitely would enjoy videos on automanufacturers as well!

[@joshualebowitz]

JetBlue having DirecTV was such a huge deal in the early 00s. It remains my favorite airline. Nice video.

[@JoeHartman80]

Flew with them once and they rank there with spirit. I’d take frontier over jet blue

[@justinbuffalo3173]

Found your channel like a month ago huge fan of the type of vidoes you do keep it up!

[@ep411]

This was a great video but kinda left us hanging of how they were really able to get back into the groove after Neelman left the company. What strategies did they use to regain the publics trust??

[@nickramirez7932]

I feel like Hayes doubled down on Neilmens path then coasted the rest of his career, a huge highlight should be there struggling OTP and there cave ins to offer a basic Econ product

[@professorhaynes23]

I agree I hope this comment is seen and maybe a part 2 is made great comment.

[@maxpowr90]

A lot of history but not much on the current state of JetBlue. If the Spirit-JetBlue merger goes through (I hope it does), it is overall better for the US Airline industry. The US needs a mid-tier brand between the Legacy 3 (Delta, American, United) and the low-cost fliers (Southwest, Frontier, Allegiant, et al). That's JetBlue. The oddity which Company Man doesn't mention, JetBlue partnered with Hawaiian as a transfer partner (the reason Hawaiian got into the Logan to begin with; to make the longest non-stop US domestic route from Boston to Honolulu); but has since been bought out by Alaskan.

[@Coolsomeone234]

American *is* the third brand. People generally have a better view of United, Delta, and Southwest over American. And I'm glad to see that someone else here supports the Spirit takeover

[@Coolsomeone234]

Alaska has not taken over Hawaiian yet. They just made the announcement

[@wadehiggins1114]

I support the merger

[@javindean5920]

I was waiting for your thoughts on the Spirit acquisition!!

[@applejackzo]

I flew JetBlue for the first time last year on a Sunday during football season. Got on the plane and saw there was free Direct TV?! And I got 2 bags of cookies? I have never been the same.

[@zayyyNYC]

this video is very interesting to me as a current jetblue crew member and a long time fan. my first ever flight was on a jetblue flight and i remember being amazing that i could watch tv on a plane and just remember the whole experience and how they waited for my mother, brother and i past the doors closing time because we were a late check in. even when i worked for my last airline, i always felt love for jetblue and tried to non-rev on them any chance i got. now that i am here and have even gotten a promotion, i cannot say how happy i am to represent jetblue everyday and im forever grateful to david neelemen! p.s. our current CEO robin hayes is also a really nice guy and i’ve spoken to him personally as he was at our orientation for training and answered our questions for about 2 hours!

[@realAlexanderHamilton]

I like to eat apple

[@Menezarian]

if I can prove, that I never...

[@hakimi_AH]

cool

[@ethanomcbride]

Thank you Mr. Secretary

[@st.thomasaquinas19]

i refuse to believe that this is the real alexander hamilton

[@bheemabachus5179]

You made my day.

[@Paulie8K]

I live in Queens NYC and Jet Blue has been my preferred airline whenever possible. Always a good experience.

[@noranekosparks4177]

My first time flying as an adult, alone, was jetBlue in 2015. Even out on the west coast it was fantastic. As a tech savvy type, setting up a membership, booking, and checking in online is a breeze. The streamlined process with constant updates on my flight through text very much helped since I can't see well. Not to mention the instant vouchers available. A snowstorm delayed one flight i had become onw of their planes got dented from the wind. They made sure to get a whole new plane up from California and my next flight a year later was free. That commitment to safety over speed keeps me using them when available.

[@zackschwartz7770]

I grew up on on long island as a 90s kid and when JetBlue came on the scene, it was a huge deal. My friends and family all preferred to fly them over every other airline whenever possible. I remember the ice storm fiasco and thinking how far they have fallen...having become just another trash airline. I've since moved away from NY so it's good to see they rebounded.

[@allanvanuga9196]

I appreciate you and thank you for making content.

[@professorhaynes23]

Excellent video I learned some new things I was not aware of. I will share this video with my students. As shown in comment below co sider a part 2 that provides more details what Jet Blue did to survive after Neelman left. I also wonder why the board decided to let him go . The major incident did cost the company money but they didnt have faith that he could bring the company back ?

[@jumboJetPilot]

Once upon a time I interviewed to be a pilot at jetBlue. I was disappointed to not be hired. But not being hired there ended up being a blessing in disguise. My company is happy to have me serve as a Boeing 747 captain for them and the ACMI world tends to make money regardless of the economy. We made record profits during Covid!

[@danielblock6876]

Yes a rise n fall and rise again video happy belated new year.

[@mjrodriguez8670]

I hope to fly on JetBlue with my sister sometime in the next four years!

[@icetruckk]

JetBlue was the first plane I went on! I remember having a screen on the seat in front of me to watch where we were. I had a great time watching out the window. Unforgettable.

[@robertreynolds9284]

I used to fly out of boston when I lived in the area and JetBlue was always my favorite airline. I now live in NC and never have the opportunity to choose them. I hope they aquire southwest, frontier or allegiant.

[@rainwear1]

You should do a video on Bose audio. I fly Jet Blue when I can for the bigger seats and the good customer service. Lately though flying Frontier which isn't out of huge JFK type airports but small really small airports so its not overwhelming parking or being dropped off or coming back and getting your car. Thank you for all your content!

[@mechajay3358]

My family has always used JetBlue as the go to airline. And it has always been a solid experience with them.

[@LordMerji]

I've been a Delta guy most my life, never even considered JetBlue. Always thought they were like Spirit.

[@grahamgadzia]

I work for Alaska Airlines and I’d love for you to make a video about them.

[@georgemousmoules2173]

I've flown from Manchester and Boston to California over a dozen times. I used to use Southwest and then once JetBlue recovered switched to them. They have better seats, better entertainment, and less delays usually, especially recently!

[@lazygamer2995]

Flying jetblue to Florida this month and can't be more excited

[@tjr4459]

JetBlue and Delta are my two favorite choices. I like JetBlue extensive network to the Caribbean which I fly to often from the NYC area. Their service out to the west coast is also pretty good. Lately however I’ve found that they’re no longer the most economical choice on some of these routes. They’re morphing into a legacy carrier.

[@timothyconard2825]

Been on JetBlue and we loved it. I will choose them over others, if possible.

[@fecardona]

I’ve flown them twice, and they’re a great airline.

[@RolandBizjets]

Correction. Southwest uses a single family of planes, that is, 737 family, not type. Type is, for instance, 737-800.

[@Markimark151]

JetBlue is affordable for domestic flights and their economy seats were comfortable. They also beat their imitators like Song which was a failed low cost airline concept by Delta Air Lines! I remember doing a case study in college about Song and JetBlue!

[@protector22222]

Dont forget ted...uni-teds low cost experiment

[@Markimark151]

@@protector22222 Ted didn’t even last long, even Song was so bad that it bankrupted Delta Air Lines. My business class showed the documentary Song, and how they were offering new features for domestic flight service, even as a student I knew their marketing department was terrible!

[@Optopolis]

With Kum and Go as a gas station brand coming to an end, it'd be cool to see a video about it next!

[@gondoravalon7540]

Heh, that is such a dirty sounding name. 😂

[@Optopolis]

@@gondoravalon7540 Yes the memes are there lol 😂 Pun not intended here.

[@RICKRUIZ1220]

I flew from JFK to ONT the 2nd year of operations. I loved it. Then, from JFK to SJU, several times I loved it.

[@MyzteryMedia]

You can tell Neeleman was someone that really cared for his company

[@thavionhawkmkii4509]

I am willing to drive 2 hours to fly out of Portland, OR instead of 45min to fly out of Eugen, OR so that I can fly JetBlue instead of other options. They fly from Portland to Long Beach, CA saving me the hell that would be flying in and out of LAX. Good stuff.

[@edwardv1219]

I’ve always loved jet blue, frequent flyer. We started using them early on once they stated flying out of Long Beach

[@Shronkey69420]

as a pilot for jetBlue, i can confidently say it is

[@TheNervousnation]

I should really reconsider that offer on that time machine!!!

[@DanknDerpyGamer]

I can't wait for them to replace their Embraer 190s with Airbus A220s - much as I liked the 2x2 seating, especially when I would fly solo, they definitely are feeling worn (especially the IFE - last time I went on their A320s, OTOH, the refresh for their 320s was implemented in the aircraft I was on and it was really nice - and I assume their 220s are just as nice.) (That, and I really want to hear for myself - as opposed to through headphones watching a video - how quiet the A220 is compared to other aircraft during takeoff!)

[@jerseypup]

My mom always loved JetBlue and was a frequent flyer commuting from her job downstate to our home in Rochester in the early 2000s. Now that I'm in the NYC area, I would love to try them, but there's always something stopping me from doing so. Every time I look, the schedules are either horribly inconvenient or I have to fly up to Boston and connect. Not to mention they still charge for checked bags unless you buy a premium fare, unlike Southwest. There's little to point to for calling them a LCC when they mostly operate like a legacy carrier with a terrible schedule. They're more like JetConfused.

[@JeffFrmJoisey]

We don’t fly very often, but in the last 20 years, 8 out of 10 flights have been on JetBlue, last being Sept 2023. My wife says she won’t fly another airline. My only complaints are their snack quality has gone down due to shrinkflation and every few flights the IFE at my seat didn’t work.

[@ejhirschberger]

I generally love JetBlue. There have been issues with bookings when weather is a problem, but their customer support is definitely better than others. The team really wants to help. I remember one “short” flight we asked for a fork and were told they had none because the flight didn’t bring food, but the flight attendant gave us her personal fork from lunch (cleaned) to use. That’s the type of customer service they foster. I hope they get better and better….. Also, did you already do a video on Song airlines?

[@kevandre]

I like jetblue, for sure. There was a time where I was needing to fly twice a week and I always used jetblue for that. That said, I think they're better for a shorter flight, so my Sacramento to LA flights were perfect. But when I flew from Sac to new York I didn't find it super comfortable for long term flights All the same, I like that they don't nickel and dime you for every little thing like, say, United does. Even if United has more comfortable seating for long term

[@georgehill8285]

JetBlue’s automated system and excellent customer service led to a situation where my mother and I kept driving between Newark, LaGuardia, and JFK, constantly chasing a flight that was continually cancelled and rerouted just before we got to the airport. Finally we just parked ourselves at LaGuardia, and when the first customer service person just WALKED AWAY from us, it took a Port Authority policeman to find a supervisor and get them to get mom onto a plane. To Tampa. When her car was in Sarasota. And when she got to Tampa, she found that the guy in New York who promised to arrange ground transportation so she could get her car… hadn’t.

[@Thatguyjack758]

JetBlue is the only low cost US-based airline with European destinations like London, Paris, Amsterdam and I think Edinburgh is one too. That’s impressive in my book for them to do. And air travel has exploded (no pun intended) beyond belief since the pandemic.

[@jason2wheels546]

I go to school 13 hours from home. And most the time I go back, jet blue from Detroit to Boston tends to run the cheapest route. While spirit is a large player out of Detroit. Jet blue has never let me down and I enjoy flying on their planes. They will probably be my choice airline for many years to come

[@veronicamdissues]

You forgot one little detail that set JetBlue apart. All of those A320s they ordered at startup had seat-back screens with DirecTV at every seat. Amaing. They redefined what a "budget" airline was.

[@companyman114]

I didn't forget that.

[@ajackson9326]

Great broadcast

[@sparrowman]

I remember the fact they were one of the first airlines that had tvs in each seat.

[@ashgreene4914]

You mean the first US airline to equiped all of the seats of their domestic fleet with PTVS. The major US carriers at the time only had their wide bodies or in some cases international configured narrow body planes equiped with PTVS which was primarily used for international flights. However, Jetblue certainly caused them to change that strategy.

[@VirtualStepdad]

Would love to see a video on Enterprise / National / Alamo. Huge rental car company doing even better post covid all while staying private this whole time

[@scottydude456]

Bout to fly with JetBlue tomorrow, love them, especially for their free WiFi and TV!