Joe On United Controversy: I Wouldn't Get Off Plane For An Airline Employee | Morning Joe | MSNBC

[@fitztastico]

The thing is, everyone is reporting it as overbooked, but it wasn't, they were bumping people for their own employees

[@_Wai_Wai_]

United is responsible to make sure there are enough seats for every paying passenger. United Overbooked the flight, in order to extract as much money out of each flight.

[@lunaticfringe896]

fitztastico I don't think you understand what happened, nor what United's legal rights are

[@themsuicjunkies]

Lunatic Fringe Youre indeed a lunatic

[@lunaticfringe896]

fitztastico lol, I want you to stop and think about what you just said. You don't care about their legal rights.... Do you REALLY think that mindset makes much sense, if any, at all? Further, by "right" I'm referring to what the contract says, which is likely one of the key governing documents here. Along those lines, I would like you to explain, and, perhaps, justify the passenger's response. If he simply listened to the police, this entire situation would have not escalated, yes?

[@IceColdProfessional]

fitztastico Therefore, OVERBOOKED! What's a flight without staff?

[@apurvanataraj5547]

*Re-accommodation* ? I hope that passenger sues the living daylights out of United.

[@IceColdProfessional]

Apurva Nataraj He can't sue. He signed a contract when he bought a ticket.

[@valenciamcneill2932]

Heroic Love He signed a contract that said he could be violently removed from a flight according to a random algorithm if a staffer needs his seat?

[@valenciamcneill2932]

Maybe wherever he needed to be, his REASON for purchasing a ticket for a specific departure to a particular place to arrive as close as possible at a designated time, maybe that plan of his was worth MORE than $800 and a hotel room. Since the airline's offer seems so absolutely irresistible to you, MAYBE you can imagine that ANOTHER passenger on that plane would have been JUST as impressed with it as you are. And if there wasn't ANYBODY onboard working with your set of thinking skills, perhaps it should have occurred to the airlines to DOUBLE or TRIPLE the offer until they had a taker, since it was SO important to them that they just HAD to resort to violence. NOW it's going to cost them WAY more than $800 and the staff members STILL didn't achieve their arrival goals. GROW a set.

[@Virtual-Media]

Apurva Nataraj , so everyone who books a flight on united will have to pay higher fees? That will solve nothing, the ones in charge of making policies that created this horrific scenario should be held accountable.

[@apurvanataraj5547]

+Valencia Mcneill have my +1.

[@GEOMETRICINK]

It wasn't an oversold flight, where there were not enough seats for the paying customers. This plane was full. Simply full. United wanted to kick out the paying customers to accommodate their own staff. This man will have legal standing to sue because of that little fact. Not to mention the unnecessary force, bodily harm, false imprisonment, mental distress and what ever else happened off camera. I hope this little show of force was worth it to United Airlines. This will cost them multi millions if not a billion dollars after the settlement, drop in stock and boycott.

[@selmaave9145]

Right. If this were an oversold situation, the 4x people that didn't have seats would have simply not been able to fly if no one on-board was willing to give up their seats. This was actually a semi-emergency situation created by United trying to get their employees to another airport for an assignment. If this had been treated that way, they could have offered boarded passengers huge incentives and cash money until 4x volunteered to get off the plane.

[@lunaticfringe896]

K L Actually, no, you are not correct. United had the legal right to tell a passenger they have to get off the plane, even if said passenger is in his/her seat. Read the fine print, it's part of the contract. Further, it wasn't United staff that removed this passenger, it was the police department. There could be a lawsuit against United, but it has nothing do to with what you said.

[@imisstoronto3121]

United, you are TOAST!!

[@lunaticfringe896]

Ibn Sina Please show a single example where the contract does NOT give the airline the legal right to ask a customer to leave the plane. I believe that is standard language

[@sandybutt9898]

Lunatic Fringe I'm not a lawyer and I haven't read United's terms and conditions so I don't know (or care) if United were within their legal rights to remove this passenger. What I do know is that this guy was treated terribly by a company that he had paid money to and that is a disgrace. United may or may not face a massive payout to this guy but even if they avoid that, the biggest cost to them will be in the public backlash against them and then also the possibility that a company like Air BNB will see this and recognise that there is a prime opening there for an airline that just provides a basic, decent and honest service to their passengers, rather than think of them as punching bags.

[@JasonSmith-ml2fp]

We the People of the United States of America need to get back to the fact that the customer has rights over corporations.

[@IceColdProfessional]

Jason Smith The customer doesn't know what's best for him/herself. That's why seat belts are required.

[@SickBuckNaStY]

Heroic Love: That's a silly irrelevant argument especialy when it comes to planes, the seatbelts don't do much but add "security theater" when your planes going crashing down. (TofS) are being abused! and when there are only a handful of "choices" in a vital public sector it Gives the Corporation's Immensely Unfair Power & Control to Gang up and continually screw over the consumer more & more, little by little, raising costs and lowering service, so that it happens gradually & people just accept it. It's a race to the bottom rather then the top. It's simular to the very few ISP's in America, they can Write There Terms of Service to be So Anti-Consumer because there's no regulations & no other Options. So Consumers Have No Choice, There so Established & Protected in an Industry that Competition by Starting a New Buisness is Nearly Impossible because of the Insanely High Cost & Logistics. It's like David vs Goliath and Goliath is a Blackhole sucking up any competitors. It's why the law had to be made that Forced the Telecommunications Giants to Share the Existing Tower's so that in theory company's can't Bully Customers with No other Options. The only reason that was passed was because people didn't want 4 Cell Phone Tower's in there Town, When 1 can accomplish the same function and isnt as ugly as 4. Lets be Honest, in certain Critically Important Industry's where a Few Corporation's have grown unregulated & have unchecked Power, they act like a unfair Monopoly and Innovation Slows/Stops and Price Gouging Occurs and that greatly hinders our Economy. Whenever this internal shift to Competition for Maximum Profit over customer satisfaction occurs the public looses.

[@IceColdProfessional]

Kyle Shebilske Okay wtf does that rant have to do with this guy being a selfish jerk that didn't want to get off the plane? The seat belt analogy went completely over your head. And btw, corporations are people. If you can justify the $1800 a year it costs to keep it open, having a corporation is an extremely valuable vehicle to avoid paying ridiculous amounts in taxes. But I digress. That man was offered $400, then offered $800 plus a hotel to get off. After being asked nicely to get off, he was dragged off screaming and yelling. This kind of whiny victim mentality is why this country I'm almost there getting weaker and losing its standing in the world.

[@gigicats6]

Heroic Love You are absolutely scary it you don't see how wrong this whole incident was!

[@moxyoonyx2713]

Heroic Love :typical republicans always lack empathy until it happens to them

[@iceastone]

There goes another airline I need to avoid. WTF is going on in this country?! I'd be prepping for a huge lawsuit & United Airlines would get dragged.

[@FatNormanCoathanger]

iceastone . .......that's the problem with privatisation, Profit-Before-People, the mantra of Capitalism, and making AMERICA great again.

[@TheSmallninjavicki]

In response to what United did to this passenger, Ottawa is introducing 'The Passenger's Bill of Rights' so that this will Never happen to Canadian passengers! Shame on United Airlines.

[@paoDaoGe]

+Vicki Wong not really, the bill is already in process, but Liberal party is using this "incident" to garner more support in order to push it through parliament. (business sectors in Canada lobbied hard against that bill, but now this happened)

[@TheSmallninjavicki]

I just repeated what I read in the news...I say all the more power to them.

[@veluvadi6726]

Canada is a far more serious country than United States of America which is nothing more than the mouth piece of the resident businessmen who rule the country by using politicians as proxies.

[@TheSmallninjavicki]

I Agree.

[@LuizAlexPhoenix]

**A round of applause for Canada**

[@moultonlavagaming]

I'm not ever flying united. They could've drove those attendant to Louisville instead doing this. So dumb.

[@erauprcwa]

No they couldn't have... Crew working hours would've been exceeded, hence why they fly.

[@IceColdProfessional]

Moultonlava Gaming Then you would've sat on the plane with no food or drinks.

[@TZinger3]

Moultonlava Gaming I question why the staff didn't have reserved seating to avoid this? I mean seriously...if you know you're employees need to go some where and are needed why not reserve their seats?

[@sugarplumfairy20101]

A N since when is customer problem the way their crew or whatever their crew has to be. Not my problem since they got my money days before.

[@moultonlavagaming]

A N problem in this case is the flight had all seats sold. And they dragged a guy on the floor. That's not right In any way. They could get an lyft or uber or some other form of transportation to get down there. You have no clue if they were fatigued or not btw. So many more better solutions than what happened with this.

[@aeo5914]

The way they 'handled' that *human* is reprehensible. 100% Disgusting.

[@lmd499]

The police* did that.

[@LauraVee63]

This is also what happens when you have customer service agents who don't use good judgement. I am a former gate agent for a major airline (12 years) and worked overbooked flights almost daily. United Airlines/Continental hires people who do not use their customer service skills; when you combine bad customer service and bad judgement, this is what you get. Same with the bad judgement on the brilliant idea of some gate agent who denied boarding to the 2 girls with leggings! Unbelievable.

[@Thephilpw99]

The CEO of United won the "best communicator" award last month. During this incident I can see he clearly communicated to all American that how bad United Airline had become, how ruthless they treated their customers and how unapologetic they are toward any of their wrong doings. His message to all of our citizens are loud and clear: their crew's priorities absolutely trump any of passengers. Even you are a doctor trying to save lives, you are no competition against their crews who shouldn't be there so late at the first place. Yup, we have to thank the CEO for his great communication which woke millions of American to the horrible reality of today's airline industry. He should get another award for tanking his own company in order to wake us up. This is great sacrifice of him and all United's stock holders. Area of improvement: please, the "oversold" theory cannot trick a 5 year old. So next time he need to tell a better lie. P.S.: Last year there were 34,000 passengers got bumped off or kicked out of their flights. Incidents like this will happen again. It's only matter of time. So before traveling, we all need to be prepared for unfair treatment from the TSA, airline and the government. Don't expect other airlines will have better attitude. Just take it like a man, no, I mean take it like a dog and don't bark. You will be just fine.

[@Pfromm007]

They've gone too far this time. The airline simply shouldn't have had such a ridiculous and corrupt policy. You really think this wasn't going to happen sooner or later? If that man had gotten off, the airline would simply continue to extort passengers from the flights they rightfully deserve to be on.

[@0326hkim]

the security officers should be charged too.

[@rtmoody4427]

The fact United defended this sickens me. I hope the penalty is damaging beyond recovery.

[@Jamart2662]

the people were already boarded! The passengers already pay outrages prices to Airlines and then this kind of BS happens? Customer service is very questionable with Airlines - their attitude from ticket counter to attendances is rude. United I am sure has shot themselves in the foot with allowing this behavior and many many people will find other Airline to travel.

[@ivonedefigueiredo9301]

Attention Producers of "Morning Joe" : please stop Joe using his paternalistic attitude and interrupting Mika all the time.

[@semiazas612]

I strongly support your statement.

[@onefatstratcat]

Yeah and do something with his hair! It's not 1956!! :)

[@xs10086]

Mika doesnt have to speak as much; after all, she is only paid 70 cents on Joe's dollar.

[@test-ks7ux]

I don't know this programmer but I do applaud the presenters for stating that they wouldn't have given up their seat in the same circumstances.

[@soulraider3919]

Agreed. It's distracting & belittling. He does it to everyone - it's so uncomfortable to watch. But I do watch - so maybe he's a genius. After 20 minutes I get fed up tho & change the channel

[@TrueAmericanCrimeCollective]

I love how Mr. Stein pointed out that they could have easily put their employees in an Uber or any other private car. The amount of United bucks that they rewarded to the "re-accommodated" passengers would have been close to that cost. This is ridiculous. I have not flown with United in years after an awful customer service experience that I had in DC.

[@CarbonCopy4V]

the sad thing is that nobody helped or stood up for the passengers that were removed ...

[@Eagles_Eye]

is not easy to go up against police officers.

[@phil7394]

I have been wondering about this myself. That mentality is what's wrong with America. "It doesn't affect me, so it's not my problem."

[@DavidAWA]

CarbonCopy83 anyone of them could have said, "alright, I'll volunteer to leave, no need to throw this guy off"

[@hueyfreeman7010]

CarbonCopy83. Go against an American cop?? right?? if you want your family to receive your death certificate, then sure, do that.

[@leek988]

Phil You totally nailed it.

[@ryanedwards7487]

Never Flying United Again.

[@lindaabraham8715]

This is literally sickening... I feel like throwing up. This is a nightmare. Having to get on an airplane, crowded... then manhandled, hurt, and humiliated. Never, never, will I get on a United plane. Never.

[@BossKronk]

Joe, you need to let Mika talk without interrupting her. Grow up and be more respectful.

[@paulready8897]

Joe needs to be fired, very unprofessional that does not even let the lady talk.

[@toussaintchivars9005]

Stop flying United.

[@Cinqmil]

#boycottunited

[@hedgehog_fox]

There should be criminal charges against the United Airline employees involved. "re-accommodation" will not do at this point.

[@maryrodger5130]

"Friendly Skies"..actually UNfriendly Skies".

[@MeTubeUser]

I know plenty of people that need to be re-accomodated badly.

[@gigicats6]

Don't fly United Airlines!

[@mikaelholmgren2084]

Absolutely unacceptable! Sue them and don't travel with them.

[@tempgirl00711]

THEY DID NOT OVERBOOK. THEY HAD SEVERAL EMPLOYEES THEY WANTED MOVED TO LOUISVILLE. THEY WANTED THOSE SEATS FOR THEIR EMPLOYEES. THEY DID NOT OVERBOOK. THE LEGAL ISSUE HERE: is if they overbooked, ok standard practice. if not, and only wanted said seats to transfer their employees, open season...

[@aliceranger8681]

THIS IS DISGUSTING, NO WAY TO TREAT PEOPLE!!!!!! Shame on you United, will not be flying you again.

[@mosshark]

They would have had to nail me with tranquilizers if they were to have a chance to drag me off a plane. If I were that man, I would sue them for every last dollar. That is pure injustice..

[@justacitizen111]

What an awesome video. This segment was filled with great comments from all the panelists.

[@eric777a]

Doens't matter which side you are on, please stop flying those companies who treat their customers like trash, we are not criminals, we actually paid to get our products and services. I will stop flying that company and also tell my friends and family stop flying them, please spread the word around. Thank you

[@reneepatton7950]

Assault and battery! Those cops need to be charged.

[@phil7394]

No respect for their customers. I hope people remember this when booking flights in the future.

[@tysnaith2043]

Oscar should be CANNED for his comments.

[@PeterChien138]

He is a paying customer, where is the country heading? Reaccommodatiing? REALLY?

[@MissaRosa]

Overbooking, overcrowding, I am not a flyer. My question is, is the compensation they offer better than the headache, time and money you spent worth it? You book your flight, pay your fare, pack, stand in line, get body and maybe cavity searched, etc., is what they give in return for YOUR inconvenience really worth it? Makes me not want to fly.

[@ItsmeMimimg]

CEO needs to be REACCOMODATED!!!

[@xxxxmimi]

So... if you refuse when asked "politely" it means you can be manhandled?... im avoiding United from now.

[@soundfreakdb6790]

I dont fly often, but i'll never consider this airline! EVER!!

[@TangoKiloAlpha54]

That is horrible, inhuman treatment of a 69 year old, a SENIOR CITIZEN. Imagine if this were your father or grandfather. I'm outraged at the thought of my father being treated in this manner. Shame on the police. Shame on united. This is a human being and did not deserve this vile treatment. I certainly will not fly united in the future, even if I have to pay more on another airline! Furthermore I would not have given up my seat either after paying for it!!! The response from United's ceo is absolutely insane! Way to go moron! That poor man will probably suffer PTSD. I hope he sues and gets an insane amount of money!

[@kastuul]

Why they can't rise the offer to leave? The delay and PR damages are so much bigger than this.

[@dmayfield8256]

Doesn't matter if he's a doctor or not. The passenger planned ahead and bought a ticket. The airlines need to put the airline employees on another airline to get them where they want them.

[@jpkjnn6733]

i can't believe how poorly united handled this - and continues to..then the police LIED and said that the guy FELL on his head. pffft. they dumped him on his head.

[@devilzsinz99]

Why do they keep saying "an overbooked plane?" It wasn't overbooked, they simply wanted to kick people off to make room for their employees.

[@GeckoHiker]

I take Lyft and Amtrak, after giving up on flying altogether. The few times it would have made sense to take Greyhound it turned out that I had to get Lyft anyway, becuase Greyhound sells tickets but doesn't pick up their passens

[@MrTomtomtest]

They did not "ask him politely" anything, they ORDERED him. That's how United views their customers: meat bags. And you can also bet that their "random selection" would never ever have landed on someone in business....

[@jamiadixon331]

yeah not about to fly United when I go home for the summer.

[@twelve98]

Amazing how the CEO doubled down... how can the shareholders agree with his judgment... his terrible PR is costing them millions!

[@jefferyburnside7835]

United Airlines should be sued. This is ridiculous Pure incompetence.

[@marcospedroso3690]

I hope these abused passengers sue United for lots and lots of money.

[@kingleoxvii2463]

I usually don't comment on stuff like this, however, the airline wanted to put four of their crewmen on the flight. I'm tired of the full news story not being reported.

[@kingleoxvii2463]

Liz Brooks I was referring to other news sites that said it was because of over booking when it wasn't.

[@olgaliza]

Never ever I will use United, they can have a $0.99 trip sales if they want but I will never use this airline😠😠😠

[@ashleycrosby67]

#boycottunited put this poor excuse for a company out of business !!!!

[@markweinsoft8960]

Will never fly United again.

[@mkc93]

Boycott United Airline

[@toddfedoruk1998]

"Re-accommodate" this passenger. Looks like assault and battery to me. United chooses to give seats to their employees over a paying passenger?

[@LaRuta-sk8rr]

Sick corporate culture. The CEO molds the culture, he is responsible, he needs to quit and let someone capable save the airline. For the good of the customers, employees, countries it serves, and stockholders.

[@pansepot1490]

This is the beauty of deregulation and full capitalism. Corporations have all the rights while citizens must pay and shut up. And if they don't bow their head like obedient serfs they get a good beating.

[@iflick7235]

They're "reaching out to customers" I would like to reach out to United Airlines and tell them I won't be flying with them anymore. They have had a reputation of ill treatment of passengers for decades. Drop their fares by $10.00, all is forgiven. In 36 hrs, this will have never taken place.

[@ivonneespinoza2621]

welcome to trump world DISRESPECT

[@smalikification]

police should have stayed neutral ... This was a civil dispute and not a criminal act. On what basis Police is helping United?

[@evabolla8350]

I wish he would sue United for mugging too, after all he purchased a ticket that was stolen from him while causing bodily harm. Moreover how on Earth is it legal to sell the same thing for more people? In other countries it is called fraud, not overbooking. There is no such thing as overbooking this is shameless fraud!!!!!!!!!!!! I can`t imagine buying a ticket and then hoping that I MIGHT be able to travel, too! No wonder there are insane delays if they have to deal with this sort of things on a daily basis. I wish everyone who was ever `talked out` of travelling on these flights would start a class suit, and I really wish commentators would stop calling this a PR nightmare and call it what it is. A crime.

[@mapledaleguy]

That is horrible. Will never fly united. It appears that some passengers were traumatized not to mentioned that poor man.

[@israelarellano3559]

I would Have left the plane, everyone should have left the plane

[@jonnyd8399]

Boycott United!

[@poja82]

problem is the police, law enforcement in the us are mental.

[@mirzamay]

I was wondering why to police was even called in the first place, and why did the police even show up for this? There are no laws being broken, not by the customers anyway.

[@juliepurpleskater1736]

Delta. There's another "gem" of a company.

[@jpc5306]

I hope to see them shut down after their company crumbles.

[@truemadison]

it is NOT overbooked. will not fly UA again!

[@Octopussyist]

Oscar Munoz needs such a boycott of his airline that the shares fall drastically in value and the shareholders will kick him out. It is all in your power to fire him.

[@rodiomeify]

Oh my gosh I feel so sorry for the doctor. The United must pay big-time of what they did to the doctor.

[@zackbarkley7593]

Hilarious when the corporate media labels this a "controversy" Its an outrage.

[@vincef7487]

If United needed seats for their own people, why didn't they just keeps those seats open? They could have prevented the whole situation of letting the passenger be seated ...then have to be forcibly removed him ...then have to watch as their stock price plummet.

[@Virtual-Media]

During a flight to Asia all passengers on our flight were given the option over the intercom to accept free round trip tickets to anywhere in the continental U.S along with accommodations at a 5 star hotel, free meals and a $20 per person credit towards any purchases at the hotel in exchange for waiting until the following day to take our connecting flight from Japan, due to overbooking. We jumped on the opportunity, were given two rooms for my wife and I and two teenage children at one of the nicest hotels we ever stayed in. The meals were excellent, the staff went out of their way to accommodate us and we used the free round trip tickets to fly to San Diego the following year. We considered it one of the best deals we were ever given. I can't understand why United didn't offer a similar deal to get volunteers rather than use brute force?

[@DonWooop]

Should you be more clear about the reason he is being removed, and then let us judge if you had the right to do it or not?

[@musicman76enator]

4:55 "They could have gotten an Uber. It will end up costing them significantly less" Anyone want to take a stab at how much an Uber ride from Chicago to Louisville really costs? I'll give you all a hint, it's not what the guy is implying when he says it will be cheaper.

[@annjamieson6544]

I agree, why isn't that police force charged with assault and battery?

[@CMOSjockey]

Lets get this straight. The flight was NOT overbooked. The flight as FULL.

[@thejeffinvade]

NIcely done, re-accommodating paying costumer into a hospital. What happened to giving people a Pepsi?

[@MeltonECartes]

It was NOT overbooked. It was mismanagement in getting crewmembers to their next flights.

[@lasonn4127]

The US needs a publicly owned airline, like other countries.

[@user-fm3vj5im1m]

It shouldn't matter whether he's a doctor or a trash collector. No paying passenger should be treated that way.

[@jimwilson3554]

Flight wasn't over booked, just a bunch of United employees without bookings put on plane in preference to those already accepted and on plane.

[@tron5395]

The more information that comes comes out, the more damning it is for UA. Passengers interviewed on CNN are now saying that another passenger who was also selected for de-planing was asked to leave (and refused) before Dr. Dao did the same thing. Yet he was the one targeted for forced removal. If that is true, UA has some explaining to do. They've continuously misrepresented the facts of this incident. Shareholders need to hold Munoz's feet to the fire until they get answers.

[@tsmith2036]

First of all, it was a crew with pilots who needed to get to work, crews are always space positive, meaning that they get preference over passengers, of course in coach. If no passengers volunteer to give up their seat, and by the way United was offering $800.00 per person for the inconvenience. The lowest ticket purchased is taking off the plane. The crew has to go to work in order to get passengers to their destination. However this usually happens before the flight is boarded. No one on any Airline is taking off the plan with out monitory compensation.

[@joeylee9809]

Screw those employees who think they should take your seat who paid for that seat

[@therealrobpreston1086]

Thank goodness I don't live in the US.

[@ooicur412]

I would never fly UNITED the airline are fools, just terrible, you don't seat someone then take it back. Just aweful!!

[@johnma5138]

Can't believe this is something that happens in the United States, a country founded on the principle of respect for liberty, justice, and human right...Inconceivable!!!

[@ROOKTABULA]

I'd like to re-accomodate Steve Bannon and Conald Dump

[@tpobrienjr]

So it's worth 4 x $800 to get the crew to where they needed to go. How much business did UAL lose? How much to charter a plane to move the crew 300 miles?

[@qianastaysblessed8953]

NO Mika him being a doctor doesn't make it worse if he was just going to see the grandkids he PAID for his ticket they assaulted him because they screwed up their employees accommodations and took it out on the customer they are dead wrong for that and need to go out of business.

[@TheDeathdealer316tt]

paying customers have the right to refuse to give up their seat period

[@arshsingh1078]

was it really a random pick

[@samiraaweis8960]

I fly 4x a year through United to see family from London, I will officially #boycott United Airlines never again will I fly with them! that's a human, flesh and blood that you are treating like an animal WTF! He's a doctor for goodness sake!

[@johnruddick686]

Why can't they charge the officers involved? If they were following their training they would know that what they did is not included in it. They are not allowed to attack people just because they are in an airport!???? The man is not doing anything illegal, violent, nor is he drunk or causing distress to other passengers, even when he is set upon he is clearly trying to defend himself until they smash his face into the seat at which point he is clearly dazed, possibly concussed. Joe needs to explain that comment and what it it is that makes him believe that these officer shouldn't be charged. Yes the job is hard, but this is the reason why it is hard. Making the right choice is part of the job and knowing when someone is asking you to do something that is against your training is part and parcel with it. Finally taking responsibility and facing the consequences of your actions is also the responsibility of the individuals involved not just the airline. If the root of the problem is not addressed how can anyone have hope for a better future.

[@bluearcher4749]

That is the PROBLEM with IATA!!! They allow overbooking on flights but they cannot defend the airline when it gets sued for following their guidelines!!!!

Boycot UNITED

[@genesis1765]

American airlines flying to the US the flights are excellent but as soon as you start using internal flights its horrible.