When Selling on eBay Goes Wrong...

[@JoeyDoesTech]

SPOILER It's now been nearly two weeks since the sale of this console, and we seem to be all good! 😁😁

[@TheSkaldenmettrunk]

Nice!💪🏼

[@arkadiusznamys7193]

I wonder if pci ssd might cause this problem should have asked customer about that.

[@ABVW92]

I Love this kind of video from you Joey, super transparant, informative and no excuses. I bet that customers kid is happily playing rocket league like you were :P

[@mikefgroves]

Not watched it all yet, but credit to you mate - paying for postage, sending out a new model etc. you’ll still be a trusted seller👊🏼

[@amak1131]

Usually how sellers respond to a dud is what makes the difference. The other chip not having a thermal pad may have been the issue, but shit happens. I recently bought a drive which was DOA and within a day I had a return slip and 3 days later a working drive. Electronics can be fickle working before sending it out then just going "nope" once it arrives.

[@danropiek7961]

The Correct way of Handling the situation, Well Done

[@JoeyDoesTech]

Thank you :)

[@jonathanmartin3375]

Joey's honesty is S tier. He'll always make it right!

[@MrWisski]

I'd say, maybe because you forgot the thermal pad, the chip heated just a *bit* much. That might have caused an already weakened solder ball to crack. It'd be interesting to see if the chip works in a replacement board. Maybe a reflow could have solved the problem?

[@khosta-6847]

Your honesty and humbleness is another level, that's why i love this channel and never miss streams or watch it afterwards 💚

[@JoeyDoesTech]

Appreciate the kind words, thank you!

[@Enjoymentboy]

HUGE amount of respect for your honourable ebay selling. Sadly there are fewer and fewer sellers like you nowadays and it's become a battle to get sellers to stand behind the products they sell. Thank you for being one of the good ones.

[@muffinvapes]

Honestly Joey. You are ome of the most honest sellers I've seen. Kudos to you mate. You will always have my respect

[@ernestogarcia2393]

Your costumer service is what sets you apart from others. Great job

[@AdrianNelson1507]

Hate selling on eBay, and I'm just a regular chap and just want to swap the things I have no use for in to money. Credit to you 🙏

[@tobyprior3198]

Easy for me to say this sitting here but personally I would of reflowed the chip again and tested before replacing it. Just in case it was a bad joint that you couldnt see. Fingers crossed it stays working this time for you.

[@sebastienflo3882]

Hi Joe, I bought one of your repaired Nintendo switch before sommer vacation last year. It still works perfectly and I’m very happy of my purchase.

[@szapy20]

Good man Joey, absolute perfection to handle the situation. 3:42 - TheCod3r's name popping up, sound British lad, was happy to see that too. Happy days (with satisfactory struggle). Keep up the good work 👍

[@markblacoe7725]

People shouldn’t be bothered it went wrong. It’s the way you react and made good with a customer that really matters. A great fix yet again

[@fabini14]

I just bought my first ps5 disc for repair, i have done some repair work before on some other things, i always have repair things not that complex, but i am pretty confident that i can repair this, i have good experience with solder. Is blue ligh and than off waiting to receive to start working on them.

[@mugogrog]

It really is a heart sinking feeling when that happens. Only ever had it happen with a PS2 slim that arrived at the buyer and overheated within 20 minutes. I felt like a right bastard but the buyer was super nice and I simply sent another one and they sent theirs back. Even so it's a terrible feeling, even more so with something as expensive as a PS5 I imagine.

[@delitatactics6721]

Cool content. Very informative. I don't even own a ps5 but I find it interesting. I love to learn more about electronics.

[@mattcee676]

This is why I’m so wary of selling anything on eBay that I’ve repaired. Not so much because I don’t trust my own repairs, more because there’s so many numpties on eBay. To be fair my experience is born out of buying crap that other people have tried to unsuccessfully repair and then sold as “untested”. Right now I’ve got three working switch lites and a couple of switches I actually want to sell but can’t be doing with the hassle that comes with selling on eBay. It doesn’t help that eBay tends to settle everything in favour of the buyer regardless of the reason for return

[@ilev99]

Hey Joey, love your videos. I know fixing a power supply could be dangerous, but it would be awesome to see you fix both of them.

[@walterengler5709]

As I downsize I've been merely selling items off here and there on eBay. But this fear of something going wrong always hits me. Only only sell items I know are in good shape or in the shape can easily be seen in pictures (like games with bent boxes) and I always cover any known issues and try to make sure there are none. But with shipping in the US I always worry about the lack of care in the process from time to time (having received a few boxes over time damaged to the point it looks like they kicked it across a room with a sorry note). But well done on handling the situation and the good outcome.

[@dereklow4368]

Good work dude!!

[@allenrusselljr]

Your a good man Joey. Od love to buy a switch for my son (hes 8, limited verbally and autistic) so im scared to buy a brand new one for himm But with us being ocenas apart it probably doesnt make sense. In the meantime ill keep enjoying and learning from your videos.

[@antonjansenvanrensburg4145]

the previous chip if i remember correctly you reballed a few times, maybe it got a bit damaged with the heat cycles and decided that its done when it got too the customer.

[@siggitiggi]

Hello Joey, have you ever considered making a QR code with information on what has been fixed/used on a device? They're easy enough to print and can hold 4296 characters. We used them at a company I used to work for as we had way too many things to remember what had been fixed/taken from them.

[@justynbanks4160]

things happen mate, dont beat yourself over it. Id buy from you any day 👊

[@CristianoGardoni]

It's a shame you only sell in the UK, I would buy your refurbished consoles without hesitation, good job and great professionality

[@umtional]

the good ol' 450C airflow speed 99%

[@ajaks7636]

That was a weird one. Could a intermittent faulty ssd ram ic cause that? Great Re-Repair and Video JDT! Good Luck! Thank you.

[@Mstfstable]

hey Joey you can measure resistance of the flux if it measure something you should change the flux with the better one

[@zaku8954]

Maybe it was a issue with some solder balls, a little shake while in postage broke some... That would be my guess

[@babyherc1000old]

Sometimes things shake around in shipping or it was just a failing chip already. Who knows. Great video!

[@Rob-The-Gob]

Great vid but FFS get a better stand for your camera to stop the wobble 😅

[@MissFoxification]

The way you handled that is why people trust you.

[@dimerin3882]

It was likely just an unfortunate situation. Perhaps there was a weak or cold joint on the solder pad beneath the SSD controller, and during shipping, the console might have experienced a minor shock, causing the issue. Well done Joey for this second attempt!

[@mooseblaster]

I'm guessing it could also have been a cold solder joint under the chip you replaced, and a couple of hot/cold stress cycles caused the connection to crack. Because of the nature of the repair, it is impossible to say. Maybe next time you have an SSD fault, give that old chip a test? To be honest, I'm starting to wonder with the number of faults re SSDs that come up, that cold joints caused by thermal cycles may be quite a common occurrence, rather than them all being bad chips?

[@TreyWait]

My guess as to what caused the failure - USB C fast charging the new controller that the customer plugged in with maybe a side helping of the lack of a thermal pad. Try charging a dead controller from the USB C port.

[@vaughnschultz6820]

it could be that the ssd controller over heated since you forgot the putty on the ssd controller

[@shakangel666]

Maybe check the stability of the voltages using an oscilloscope. Dirty voltage or incorrectly filtered voltage may stress the SSD controller

[@TheSpotify95]

To be honest, this is exactly why it is a terrible idea to *solder* your main storage into place on the motherboard! Because if the SSD Controller, or the SSD Chips, fail, then you're in for a world of pain and bother. In my opinion the Playstation 5 should have had two NVMe slots, one with an SSD from the factory (like how the PS4 had a 2.5in HDD) and one as an expansion bay whereby you can add more storage.

[@TheChiro2000]

Yeah but money...

[@fodordaniel9659]

No shipping to Ireland? :( Its sad

[@dodgydruid]

Is it camera angle or did the board look bowed under the chip?

[@HugoNobrega87]

I had that same thought

[@jasnic2131]

I. Thought the same thing

[@keithsmith7031]

I was going to ask that same question, i paused it at that point and it does look a bit bowed under the chip. Maybe they all are?

[@qshelby6719]

Hey Joey, good sport on your side there mate hats off! That fault though, could it be because the ssd chip overheated as you left it without the thermal putty? That could be an issue if there isn’t any putty on the metal piece where the chip comes in contact.

[@JoeyDoesTech]

Exactly what I thought bud. Replaced it this time with some thick stuff just in case! :)

[@qshelby6719]

@ You might wanna consider stocking up on some less dry putty for an even distribution. Good luck to you my friend, much love!

[@jedininja83]

What solder paste do you use ?

[@fabini14]

If it fail again, just reflow it and the ssd chip close to the controler, pretty sure that is bad conection.

[@Dirtythats]

RCCA - Root Cause Corrective Action. and always ask yourself the 5 whys? why has this stopped working etc etc

[@SiAnon]

Pack it all up for posting then kick and throw it round your house. This will simulate the journey it took. You know they chucked it at least once lol

[@westend273]

does it have a CMOS battery? just so it doesn't hold onto old codes maybe unhook it for a few seconds to ditch codes, but I don't know what I am talking about,

[@TheSkaldenmettrunk]

- Spoiler Saver This can happen. You where gentle, honest and provded a grat service! Nice job in any way.

[@sakumisan]

2 failed controllers seems suspect. It's possible the second one just needed reflowed, though.

[@colinboneham7387]

Could have been one solder ball that broke in transit to the customer or it could have just been a bug in the matrix that caused it.

[@dont-want-no-wrench]

thats the way a seller should act.

[@cens0re]

I’m wondering if it’s the climate you’re selling to if the console goes through a hot state like Florida but then goes to a colder state it could in theory cause the solder to crack / expand

[@Hexyfnlol]

Hi I play ps4 you have not done a video on it in a minute it needs to be cleaned it would be cool if you did a video on it

[@ThisAce1]

hey joey i always wanted to see you trying to fix a vr headset

[@ChosesinWon]

Do you really send them another PS5 and then fix that one and send it back? If they are both disc series, then why not let the second one you sent them be the one they keep and you just sell that one again? Seems like lot of wasted shipping. Considering shipping may have been the cause of the failure in the first place.

[@shakangel666]

The error codes are available on the ps5 leaked pdfs

[@db58191]

where to find the spreadsheet for profit or loss?

[@lordmmx1303]

i would replace SSD controller and chips

[@TheMrRatzz]

I guess you could say your customer got "ebayed"...

[@phonseydonaghey7865]

am thinking the chip went bad as theres no thermal puddy on it to keep it cool

[@muerteirc]

Great customer service :) but use a bit less flux. You are in europe your solderpaste contains flux. Dont use alcohol to clean flux. Use flux cleaner. And the reason for the chip failure is most likely esd damage. Please use a grounding mat and esd bracelett. Please use clean esd gloves. If they are dirty they dont work and actually makes the possibility for esd damage greater. And please cut down on the thermalpaste also. And it would be fun to see you use the multimeter as it supposed to be used when searching for errors on the board. You are a charismatic and good teacher, and i think people really could learn a lot from you.

[@RayRay-lm8po]

Oh no, well let’s see how you fix it.

[@simonsepic]

When did I turn in Harry Potter and when did he grow a beard?

[@adzinoolol]

Attempt 42 of asking Joey for his Fluke Multimeter

[@rusuran11]

Why no heat camera and power injections?

[@categorille8330]

because there isnt a short

[@CrazyRespawn]

could be an arifact of the camera but from your side profile of the balls view the board looks warped to me. 10:12

[@karlluker-adams1556]

Just to sat I would have reached out to the customer to make sure I had stored it in the same orientation to recreate the exact same conditions

[@davidsayers4127]

Customer returns, eh?