You Don't Know DoorDash...

[@JohnCooganPlus]

Thanks for watching! Please ignore all the spammers in the KZbin comments, I will never ask you to message me on WhatsApp. You can follow me on Twitter here: twitter.com/johncoogan

[@chawaphiri1196]

And a spammer almost had me😂

[@yangcom___]

Good video ! Thanks for posting

[@vikaspoddar001]

hey john, i would like to suggest you that do case study on indian startups and other world changing startups around the world. For next video idea , i would like you research on indian food aggregator like zomato and doordash compitition in india zepto and please do compare the market size , customer philosophy and other related details between indian and us market

[@masternobody1896]

Vc likes that

[@avi6463]

Hello John can you help me from where you get these movie clips from in your video please

[@Ohiostategenerationx]

The bottom line is that doordash is making billion's and paying the driver's peanuts. I'm a full time dasher for 4 years now and the pay keeps going down compared to what it used to be. The biggest reason why is because of too many driver's. The orders used to be a lot more and with peak pay would make more money. Now peak pay is very rare because of so many driver's they don't need to pay extra. I still do the job though because of the freedom to work when I want and no boss to guilt trip you if you're sick.

[@ghostmtl4503]

“An obsession with operating at the lowest level of detail”. Exactly! The only thing I would say differently is there’s an obsession with perfecting operations at the lowest level of detail. And that my friends is what distinguishes successful companies from unsuccessful ones today in the service industry.

[@LONEWOLF-rq5tl]

But we aren't your friends,don't forget that!

[@venkate5hgunda]

@@LONEWOLF-rq5tl 😂

[@thereal1337s]

Love the deep dives into modern day tech start ups like this, quite interesting.

[@LONEWOLF-rq5tl]

Mehhh,not really and completely debatable!!

[@weeddown]

Thank you so much for this amazing video John! I am actually writing a project for my MBA course regarding Doordash's strategic decision to acquire Wolt so this is amazing. Perfect timing and insanely insightful as usual, love watching your videos, and keep up the amazing work. Thank you for delivering these videos, John!

[@moonchild8733]

I live in an extremely rural area. Maps gets us lost all the time, takes us down one way streets the wrong way. One thing I noticed is there is no option for help if map's has you lost and the customer cannot explain how to get to their house. It can affect your completion and other ratings. Plus you cannot use night map and it does not tell you the speed limit on the dasher map. One more thing I wish the app had was a take me back the way I came button. So if you don't know your way around you can easily get back the way you came.

[@Turbo614]

Apple maps are trash. Use google maps(not the in-app version) and use satellite mode.

[@kylokage]

so glad i found this channel ... you make me care about things ive never thought about

[@LONEWOLF-rq5tl]

So you just like,ALL OF A SUDDEN CARE NOW??

[@noahidewarrior5838]

They don't show drivers their tips. They hide them

[@codehere142]

We need a series of videos about económics of Stratup fundamentals John

[@JohnCooganPlus]

I like that a lot.

[@DharmaScienceRadio]

@@JohnCooganPlus I would watch, your content is excellent my friend.

[@emmanuelikegwuonu1460]

I would really love something like this

[@luclorencini]

So DoorDash is the American version of iFood and Rappi

[@nazeefadam3778]

Yes please we really need john

[@anthonygross123]

In 1996, my first job (at 17) was delivery driver for a small business in Wichita KS called Dial-A-Waiter. They had partnered with local upcscale resteraunts to provide delivery services. Customers would call Dial-A-Waiter, and the owner would take their order, process payment if paying with plastic, fax/call the orders to the resteraunts and dispatch the drivers. We used Motorola 2 way radios to communicate and were steadily busy each shift. Considering that the orders were for resteraunts that weren't cheap, the tips alone made it worthwhile.

[@Amersian]

wish they paid their drivers a livable wage

[@bigp5340]

Stop working for them they'll go out of business

[@bigp5340]

@WESRULE531 🧢

[@Amersian]

@WESRULE531 make money sure, good money, don't kid yourself

[@d.vaughn99]

How can door pay more when the food dont cost that much

[@mg12130]

Thank you for making this kind of content. I'm really enjoying the entrepreneur aspects of it. Keep it up!

[@finalbox4416]

Peter Thiel has a saying that you shouldn't start a restaurant in Palo Alto, because it is a classic example of an overcrowded market where all the profits get competed away. However, Thiel didn't say anything about starting a restaurant delivery service in Palo Alto. This Thielian loophole is what the DoorDash founders discovered and exploited to build their business, while still ensuring full compliance with the core tenets of Thielian business philosophy.

[@Darth_Bateman]

The Thielian business philosophy….is it possible to learn this power?

[@finalbox4416]

@@Darth_Bateman I kinda just made this phrase up haha

[@adityakejriwal1376]

@@Darth_Bateman read zero to one

[@Darth_Bateman]

@@adityakejriwal1376 Got it on audible, gonna pull the trigger.

[@finalbox4416]

@@Darth_Bateman zero to one is great, one of the best business books in my opinion

[@gentlemenofreal6729]

Door trash robs the store the drivers and the customers. Everyone involves losses money except tony

[@mrmileitv]

Thanks for your content, when I get sad alone at home working like crazy, I come to your channel for inspiration, so far so good!

[@bernicegoldham1509]

Relatable.

[@sincerelyrob4240]

We don't use doordash at my place of work because they require 1/3 of what the customer is paying.... Is that crazy or is that outlandish?? In other words we would be working for free... Or paying out of pocket to have them deliver food to our customers

[@TimBryan]

This video was awesome! Your unique history with Soylent coupled with outstanding production value positions you as someone primed to make the best videos documenting new companies like this. Also last mile logistics is such a nuanced problem that whoever can successfully solve it will make trillions.

[@omaryousifkamal4290]

john your videos are gold.

[@sethc4758]

7:34 damn looks like Sam Bankman-Fried took up a door dash job to try to pay his investors back.. should only take 254,768,000 deliveries to earn it all back

[@hodlfast1104]

I don't like doordash. I started ordering pickup, and they removed the restaurants that I order pick-up from off my map. Trying to force me into delivery. Sending my delivery order to the Chipotle across town, increasing my minimum tip for the driver. I found if you search your order history you can place a pickup order through your order history

[@NathaNeil27]

DoorDash consistently has drivers pick up orders from restaurants that are 20+ minutes more drive time than if the driver had just picked up from the restaurant only 5 minutes away. If there are McDonalds everywhere, don't send drivers to one of the furthest ones! Wtf?! Source: I was a driver for a week before deciding a normal job paid more. I have a friend that can't keep a job but drives for DoorDash and they have confirmed nothing has changed since I was a driver.

[@Dharam1021]

Much awaited, thanks John

[@elmocake2849]

I’m a dasher. This is awesome to learn. 💜 And I work for UPS.

[@byrondeloor7830]

What a video, awesome content, keep it up man!

[@roywastaken]

Keep it up John. Big fan!

[@UncouthedChurlishness]

Holy shit, the story, editing, audio, pace, and after-effects in this video are good!

[@practicalphilosophy9031]

"An obsession with operating at the lowest level of detail”. now that is awesome.

[@RobeonMew]

If Doordash is so good, why do they not offer me enough deliveries to run? I make less than min wage dashing.

[@AlexM710]

Wow turns out I really didn’t know doordash. Always learning from your videos John!

[@weijianlai2443]

That’s a really great video, John! Keep doing what you’re doing and you’ll get there! 👍🏻😊

[@Rich_Cranium]

I've been binging your videos all week. your videos have helped motivate to start building and have me find great sources of info like Garry Tan and Paul Graham's essays and i've finally understood how startup ideas are created. your videos are a great look into the minds of great founders and how great startups are born. Can you do a video on Stripe in the near future, i'm sure a video on Schelp blindness will help a lot of people to understand the many opportunities still out there if they're willing to put in the work.

[@leon38688]

Good explanation brother. Learn new good things everyday.

[@uditnarayangope]

Mind bending content

[@ImprovementGang]

I feel bad for the drivers now

[@Withnail1969]

Food delivery was not rare before Door Dash. You just phoned up and ordered and the restaurants delivered. You paid cash to the driver. Sky high fuel prices will finish off Door Dash, Uber, and all the rest. Drivers won't be able to make any money.

[@PrograError]

not if they switch to electric... sooner than later... EV is literally soaring...

[@Withnail1969]

@@PrograError how do you think electricity is generated? how do you think roads are constructed or repaired?

[@OutCasted_Nerd]

Loved Your video so much . Thanks for your hard work and thanks for giving me best advice on twitter . 😊

[@Motherofchicken]

Yea fuck doordash, I’m currently trying to figure out a more efficient and less scummy way to allow for good customer service and a friendly interface as well as setting up some type of benefits and better pay for the delivery drivers. I’d also like to expand into other markets, but currently trying to keep the main focus the main focus. (Not trying to flex, but I’m about to finish my accounting degree, which is why I believe I have the skills to do such a task)

[@MoreiraDon]

How this guy does not have 1M subs yet?

[@4kgotit]

Its sad to see this video with so low views, startup videos are my favorite

[@puredabs]

To bad they are a greedy ass company and don’t give a rats ass about the drivers.

[@rogueinvestor2375]

Neither do Grubhub, Uber and Lyft.

[@mitchrapp5214]

Love the pacing of these videos

[@erickalungi7273]

Travis kalanick @Uber Eats with centralized kitchens almost killed DoorDash omg 😱 Business is tough!

[@hosschin9290]

0 interest in this topic… but I know how well made your videos are so here I am

[@DharmaScienceRadio]

@20:38 THANK YOU for doing this right.

[@darrell20741]

Doordash did not care about the drivers.

[@rogueinvestor2375]

Never did. Never will.

[@timothyslaughter476]

The gig delivery apps are revolutionary but the premise is quite simple really. Without GPS technology none of this happens. Algorithms to match drivers with orders is nothing groundbreaking. But putting these elements together is what makes the magic happen and the founders of these companies deserve the financial rewards for what they've accomplished. There will be many changes that will be essential for the survival of these companies and they will learn these lessons and adapt or they will die a quick death. Customer service always requires a level of human interaction and synergy between all parties for success. This seems to be lacking in the early stages of the apps evolution but as I said they will learn or pay the price. And at the end of the day....the app leadership know that people are willing to do just about anything for money. All companies know that the biggest strength they have lies in that simple premise and their ability to capitalize on that fact.

[@amid02]

You are grate John🕯️

[@kuronosyventi5790]

Very good, i liked it

[@seraph5765]

KZbin has recommended this to me the day DoorDash has been experiencing worldwide outages.

[@kylefielder9664]

I love how you set up another video (ghost kitchens) at the end of this video

[@daniele.5163]

Great and inspiring video, thanks!

[@ProxyProof]

... But now, after watching the video, I do know DoorDash!

[@_yuri]

in india we have swiggy and zomato and swiggy and both of them are also doing the same

[@jmc6185]

Making your drivers solely depend on tips is unethical. You wouldn't believe how many people do not tip their drivers. I've made as low as $6 dollars in one hr, because of how saturated things are in my small college town. When you are forced to use the drive-through, and everyone and their grandma are also using the drive-through ( most of them are other delivery drivers), it makes for an extremely long wait, an incredible amount of wasted gas, and carbon emissions. Not to mention you are only paid for the delivery itself, not for your time waiting to get someone's food, and then having to find the address with the customer's shit-ass instructions. Like if someone lives in the dorm, the student will put the address of the college and not the actual dorm... Yeah... there is a reason you only need a 2.0 GPA to get in.

[@dynamics9000]

woww this video is a wonderful video and pushed me to some other videos in your channel. great content. thanks for uploads. ...,,.

[@Zilayza]

Awesome summary of their path to success!

[@siamimam2109]

DoorDash should consider getting into AUTO parts delivery. They can partner with auto shops/ dealerships etc and provide fast/efficient delivery

[@davidjames3164]

Great coverage

[@tawanda8516]

Thanks John

[@mybedroomtv]

great video

[@marcianewman8151]

You should do a dive into how it is to be a dasher, like why do they hide our tips then drop a triple on us. They might care enough to pay attention to the smallest detail of their company,but drivers are not on that list. I actually do work for them.

[@Eirocina]

proposition 22 suck. because of that door dash shut off peak pay, bonus, and charge customer more and more to pay delivery. now every thing suck.

[@maxdible]

Please please please talk about their tech support for their drivers.

[@mrmar-que6307]

They would be awesome if they paid the driver's better.

[@moonchild8733]

I love that I do not actually work for door dash though that was brilliant.

[@eyupozkan204]

Great video bro

[@AztecRay]

Food delivery is not for poor people

[@swankypants6227]

Great video!

[@Onesmo]

another insightful video.

[@jessehughes4799]

Awesome video

[@klamenj]

There are a lot of immigrants that waiting for uscis to send their work permits. They have a ssn or itin, drivers license and car insurance. That makes you to be able to drive for doordash and other side gigs. But you cant work in a regular job. (Search immigration lawyer youtube channels and check the comments. There a millions of people living inside the us waiting for a piece of paper from uscis for years) So they can use this work force for themselves. Restaurants are looking for cooks but there are dasher waiting outside for restaurants to cook faster. I still cant see any channel focusing on this topic and see how a huge work force is being used. People are renting their doordash accounts on facebook groups. Those people have nothing but doordash to generate an income with fair work conditions. Uscis announced that they will move faster but Its still a big elephant in the room.

[@baseljaghoub7563]

you should make a podcast channel out of this channel!

[@nyackvaughn7863]

I love your content

[@KieranBond]

I bet they do what Uber ears and getir and deliveroo have been doing in the UK, grocery deliveries within the hour

[@anthonybwalker61]

Well it's a shame that even though doordash is doing fabulous from a business point of view they're not being loyal to their contract drivers I need to stop reducing the delivery base pay

[@tjjones33]

Do Postmates next! They came out before doordash which makes DoorDash's origin story seem unlikely

[@kytoober5137]

As far as I know, Uner bought it to make Uber eats. This video presents it as an organic competitor...

[@anupkadam6367]

Yo bro, love your content Btw can you plz make video on the history of internet (like web 1.0,2.0 & 3.0) and also its future ⚡(just like the video u made for silicon valley) Love from India 🇮🇳❤️

[@CC-kg6vs]

Amazing 🔥

[@carlsconsthemoon6266]

Über has become worse than taxi drivers in South Africa. We picked it, bought up and now no service but just want money.

[@enoncheowoicho9234]

Do a video of Africa tech start ups it interesting

[@enoncheowoicho9234]

I messaged you

[@sillybilly8028]

They didn't learn how to pay their drivers a fair wage.

[@fuglong]

Late stage capitalism is so wild gah damn

[@pocho3881]

Won’t be too long before the world crashes

[@PhoenixDeliveries]

As a Dasher and KZbinr focusing on DoorDash, I appreciate this video so much

[@Turbo614]

The naysayers below are spreading false information.....my 1st year with DD, I cleared 9k without even dedicating myself to it as a "contractor." I have a high-paying day career but enjoy what I do with DD far more. I will do everything I can to be sure every one of my customers and the merchants I deal with daily is very satisfied.....It's all in the details, people.

[@LividImp]

DoorTrash is awful. They've created an almost monopoly in my area, and their drivers fuck up so often I now will frequently just cancel my order when I see they'll be delivering. Apparently they'll hire any crayon eating smooth brain with a set of Fisher Price car keys. I've had them do everything from not pick up the whole order, to be unable to find the house (because they are too illiterate to follow the simple delivery instructions), to just not show up at all, and I then had to fight with DoorTrash to get my money back. I rarely had these kinds of problems when it was in-house delivery people. None of the delivery companies are great, but DoorTrash is the worst.

[@ademottoman962]

""Palo auto Delivery" = "Fire car Delivery" the first 2 words are in Finnish :D

[@ProxyProof]

Not a bad name for a company

[@dominodResearch]

They are not tip transparent to drivers

[@tronowolf]

-checks stock price -sees $52 -laughs

[@cocshouse5677]

The title of this video should be: The legend of Jake Tran!

[@conneee2018]

Lowest level of detail and lowest pay

[@Namdaq]

what was the first food delivery app? was it doordash or uber apps?

[@nonnnth]

Why is there a Tom Scott in the video? 😂

[@rssl5500]

Ok

[@KeepItComing01]

Cool info

[@Billiepippen]

grubhub and postmates were out long b4 dd. i dont understand how dd is a thing.

[@SrikanthReddyKaram]

Awesome

[@hhhhhhhhhhh914]

As a dasher, they honestly suck

[@dsp4392]

Wow, fantastic dive into Doordash. I also didn't realize I could hate Doordash even more than I did. Food delivery is an industry that benefits very little to humanity while making every consumer poorer, fatter and dumber. Time will tell if we'll be smart enough enough to realize this and if markets will reject those companies. Doordash should be safe either way since they're a logistics company after all.

[@PS1212]

SkipTheDishes is the Canadian equivalent, Canadians hate extremely american companies like Target so DoorDash'll always struggle here but SkipTheDishes... thats canadian & now also offers groceries

[@themajesticstick5262]

Skipthedishes is awful and is the least popular in my province.

[@Eckoownz]

Hi. You don't know me, but this video got me to subscribe to you.

[@Packrunner4]

What do u use to edit your videos?