Junkyard Engine Leak Warranty? Chrysler Dodge 3.6

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[@thomasgould2556]

Charging the customer for what they refused prior, needs no justification. Good job Ray.

[@megawega6370]

^ He said exactly what I was going to say. You are working with her but really, should you? She refused service and now has a leaks. That is her own fault.

[@Audio-Video-Forensic-Expert]

My husband was huge fan of you. When you got sick he was worried about you. My husband passed away last month by cancer then now I’m into your video. My husband also is watching with me 😊

[@shawnprovencher4296]

Sorry for your loss.

[@somarpr]

Sorry for your loss.

[@JourneyMN]

Sorry to hear that, and I’m sorry for your loss

[@michaelp.Watermaker]

May he be at peace. 😔

[@TheHrb1234]

Why warranty?You offered that service prior to installation and she declined, therefore its on her, not you.

[@chris.eskimo]

Indeed!!

[@robertc5292]

You offered to replace the seals prior to installation when accessing was easy. Replacing after the fact is on the customers decision.

[@ken2tou]

I have to agree. This repair should be on the customer, if this was offered, and refused at the time of installing the “used” engine. Ray made the right call on this. 👍🏼

[@donwyoming1936]

No better time to replace the gaskets than while it's not in the car yet.

[@waterloo123100]

@@donwyoming1936I do this when I work on my 30 year old cars. It amazes me when people cheap out on fairly new vehicle.

[@gregoryv.zimansr4031]

They should have gone for a front and rear engine seal. If they leak it means an R&R to repair that

[@kenholt8297]

​@@donwyoming1936, Actually a better time is upon a comeback, why? you make a bit of money doing a tube video as well as charging top dollar to reseal.😮😂😂😂🎉🎉🎉

[@daverichards190]

If the reseal was recommended and declined by the customer, then the customer pays for the repair.

[@elcomandante9299]

Only if RRR purchased the engine on his soo called expertise.

[@Racingnut24]

@etcomande9299. I'm sure Ray has plenty of expertise however it must be said junkyard engines may or may not have problems from at the very least sitting idle. I would speculate unless he did a full teardown, expertise can only carry this so far. Besides if the customer declined having gaskets replaced initially then it's on them imo

[@bigdaddymak1439]

​@@elcomandante9299used engines come with zero warranty on parts unless the salvage company does. This is common practice since the beginning of time. It's like buying a used car as is no warranty

[@billgraff4809]

The customer declined re-sealing the used engine, therefore, the repairs you just performed are one hundred percent their responsibility and they should pay for them.

[@Racingnut24]

It's hindsight now but customer should of had all the gaskets replaced while the engine was out. They are one of the first to rot when an engine is sitting for any length of time like this one likely was.

[@stephan707]

Learning from experience: Next engine change job tell the customer a gasket change is a mandatory part of the job. “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” ― Benjamin Franklin

[@scottslattery5590]

I totally agree!

[@robertsturtevant6185]

💯 agree………

[@mojo6524]

I agree while the engine is out it's simple to do the things that would cause a major problem at some point. however, an informed customer who makes a poor choice needs to "pay the freight" so to speak.

[@elcomandante9299]

'Four score an several years ago our fathers couldn't score.' - Donald Trump

[@fredbunce9232]

Quasimodo also said that.🤔

[@rolandbraithwaite7960]

Having been self employed for 40+ years one thing we found out you can only work for nothing for so long then you are out of business, charge a fare price for what you do. works the best

[@IR-nq4qv]

I agree Roland, when the overhead exceeds the income coming in, you're out of business. Depending on involvement, no shop in their right mind should offer any type of warranty on any used engine coming from a scrap yard. In a case of used engines, I'd have the customer purchase the engine themselves. I wouldn't even offer myself or shop services as being a go-between, my responsibilities and guilt warranties stops at the installation. On all consumables, menial parts that generally wear out, a customer should expect to pay full but fair price. Any issues that arise should be between the customer and the auto wreckers The customer is already getting a deal, Ray's shop rate is below dealer

[@shadowopsairman1583]

No warranty on an engine that is used if installed as is, if it's been cracked open only seals are covered, but any component failures are customer responsibility.

[@Jimmeh_B]

Was this not the job ray did to help someone out who kinda really needed the car fixed but also kinda couldn't afford to have it done? You're spot on too. I was self employed for 12 years in the mechanical industry. Couldn't tell you how many customers I told "Yeah, I could do that. OR... I could just sit on my couch at home, drink beer and go broke equally as quickly and it'd be way more fun and less paperwork." Also, NEVER do a "love job". They will invariably bite you in the ass one way or another.

[@rayshutsa6690]

The customer refused to have the seals done so you are justified charging the customer. No you don't have to give full warranty on a used engine. Great job as always Ray. 👍👍

[@stevepollock8388]

From the looks of the underside of the engine they should be happy. Used engine in a Chrysler that is dry? Count it a blessing!

[@kimkeam2094]

My comment is perhaps biased. If I have a car serviced and I am happy with the work completed,I do not send it to another agent to have a cheap oil change AND THEN HAVE THE GAUL TO CLAIM WARRANTY! You are a great person and the fact you accepted to have a look at it proves your exception from the rule. I personally would have been offended after doing the right thing, providing an engine and at both your own personal costs and the customer clearly is taking advantage of your good nature. If he wants to take it somewhere else, then it’s their problem, not yours. I’ve vented my spleen and I feel better now!

[@AAdams-nd1pj]

I don’t think the fact that the customer had the oil changed at Walmart caused the gasket to leak. With customers life situation, I can understand trying to save money on oil changes. Give them credit for having the oil changed, to maintain the engine. Not everyone can afford the best.

[@drewv1785]

What you said! Ditto! Also I hope Walmart put the right type and amount of oil!

[@scottslattery5590]

Yes! You put premium oil in it to have junk oil replace it. Not a smart move! Youre 100% justified ray!!!

[@wayneessar7489]

Family folks might have a few other things to pay for and in my mind, better an oil change than no change.

[@BeardedFordTech]

This is the one that threw a rod. Not the one that overheated with the lady herbhusband and 5 kids. Thays a different vehicle.

[@awstott]

All my hours of watching your channel paid off this week. Niece had a crash and the radiator didn't survive. Watched more than a few videos where you removed the cooling pack and broke it down. It was almost like I'd done the job a few times before. Everything is back together and seems to be working as intended. Thanks for putting out all the content for us!

[@petersmart1999]

If you make a recommendation,and they refuse,no warranty! I have people that ,I tell to register their A/C units so they can get the 10 year ,and they fail to do that and still want the ten year warranty ,but they only got the 5 year,because they are lazy! Its not my problem at that point,I gave them the tools and did my part 100%.

[@Mikelp73]

Water heaters are the same. If you don’t register the warranty starts from date of manufacture.

[@donwyoming1936]

That's interesting. I've never had to register my HVAC for the 10yr warranty from Goodman.

[@petersmart1999]

Its a real thing,most assume its automatic

[@christopherharris3229]

​@@donwyoming1936Goodman? Good luck. You're going to need it.

[@ausmartin1]

Ray your shop is amazing from when you 1st moved in. 😎

[@andyny29]

Always turn off the start/stop!

[@michaelpressman7203]

Rented a car with it stopped at a light thought the motor died😂

[@wenghiskhan3084]

Who identified the oil leak? It wasn't noticeable and I doubt the Walmart tech would have pointed it out. Good on you for always leaning towards 'making it right'...but it's a dangerous road. Hooking up a customer in need could lead to constant comebacks every time they suspect a leak, hear an odd noise, etc etc... as they repeatedly look to get more out of you and abuse the kindness.

[@DonaldWells-wk8dc]

The 'Call Back King'...yep...then your smile get funky when come to work in morning and see that name again ...and to sweetn the pot...can not duplicate the problem...thank God video recording is available more now...

[@michaelmartin2276]

From experience, Walmart tells every customer their oil was low with a possibility of a leak. Saves their ass !

[@aperson9495]

I agree 100% with you not warrantying it if you advised doing a reseal while the engine was out and everything was super easily accessible - Had they heeded your advise, the additional cost would have been some seals and a lot less time than it now takes to replace them.

[@legionofanon]

I got so little sleep last night that I caught ray early for the first time in a while

[@rynop2309]

Funny how you mention Shapes and Colors ,so simple to apply. This world is missing a little RWA (Reading,Writing,Arithmetic) especially where I work. Have a good day to you and your family.

[@Gamerglotzer]

It is crazy what a difference the color of the floor makes. Now the shop seems much more brighter and friendlier

[@bblod4896]

Used, junkyard engine 🤔 Engine oil leak? Who would have thunk that 😮

[@jackschissler255]

What’s shocking is this is a 2017 and the engine was already replaced 😱.

[@bblod4896]

@@jackschissler255 Scary 👍

[@DeeGee-mv6eq]

Chrysler product… enough said.

[@pyro323]

Hopefully the customer learned a valuable lesson. Don't refuse a reseal on a used engine.

[@bobberndt9744]

My eyes still go 'Ooooo' at the new floor. Luckily it's not a lipstick on a pig situation ! We're just as proud of your accomplishment/progress as you (and family & employee units) are. PLUS we get to learn and laugh as we watch. Thanks 🙂

[@jthonn]

While the engine is out, you always should change all seals that you can't get to with the engine in. Common sense, don't hollar later. You are doing the right thing. If you want to give a little break, that is up to you. Good work

[@matthewellisor5835]

Tip for the clogged tips of silicone (or tubes of caulk...) leave a nail, head-first, inside it. Makes it easy to pull the cured plug out for the next use. I've seen plenty put a nail point-first in a nozzle but a late 60s painter showed me that one. "If you can jump it, I can caulk it."

[@donwyoming1936]

They make rubber caps with a built in plastic "nail" to go over the nozzle too. Works better than my classic deck screw & Saran wrap method.

[@matthewellisor5835]

@@donwyoming1936 nice. As in a separate product or moulded into the "cap" that comes with the "forbidden toothpaste" tubes? If the former, where did you find them? Little things like that add to the "manure collected into a neat pile" and "I've done this 100 times" look that sets the client at ease.

[@guesswho9742]

Before I retired, back in 2009, I replaced many used engines for customers, and I also recommended a reseal before install. You'd be surprized how many refused, all of them! lol

[@sepeck2]

Morning morning! Welcome back from your vacation. My wife was wondering how you hired Dave. Random hire or someone you knew before?

[@shakerman55]

So your wife is eyeing Dave?!😂😂 Just kidding.

[@junkieball]

You forgot to tighten the two last bolts you mention just before putting the coolant hose on. You can see them when you put the engine cover back on.

[@headspace8338]

I saw that too, glad you mentioned it

[@terrymax5340]

Why mess with the other cover if no leak is present. I agree . The cost is not worth it when not needed . Your right .

[@kurtisstutzman7056]

Good used engines are very rare nowadays...!!!

[@shannononeil2751]

When it comes to installing used and unrestored engines and/or trans, I've found it's best to include the cost of resealing the typical leak points in the price estimate and doing it before installation. It's not an option, it's a requirement. You're doing the customer and you a favor, saving all the finger pointing afterwards. The exception might be if the customer supplies the engine or trans, then it's all on them.

[@chris.eskimo]

Great policy !!!

[@jdrs4214]

When I rented a GMC Terrain, it had a Stop/Start feature on it. I disabled it by pulling the electronic button shifter to L, and set it all the way from 1-10 or 1-19. I can’t remember clearly, as that was the only time I used a GMC Terrain.. Anyway, I don’t know what dummy of an engineer thought up that idea to turn off your vehicle when you make a stop at the intersection. What you save on gas, will be enough to buy you a starter, when it decides to quit, and not engage the flywheel, stranding you. Not only is it not economical, It’s also annoying af, feeling a 1 second delay at the gas pedal, when your trying to take off. What an idea!!!!

[@kenore4003]

The whole object of that "feature" is to pad up the numbers in a very small way during certification. In the real world there is a small gain in mpg at the cost of more irritation. And who needs more?

[@peterlennon1139]

Excellent editing and great sound 👍

[@randybeard6040]

I really have an Appreciation for Younger Mechanics that Work on these Newer- Over Engineered Engines, back in the 60's --90's engines were so much less Technical...

[@dangerhellbender3245]

Hey rainman. Been watching for awhile. Moved to Florida and realized I am in walking distance from Ray the Great and team with his Awesome lady! Glad to know I'm in good company. Great work!! :)

[@stevenford4719]

G"day From Australia Ray . I Feel given a part warranty is completely fair it is more than most workshops would have dun . When your talking about a 2nd hand Engine & oil leeks , even more so because you suggested swapping out all the seals that need to remove the Engine plus the valve cover seals . Always enjoy you’r videos Have a good weekend

[@SeanBZA]

Negotiating with customer is a part of the job, and they worked out the front alone is good for now, because they did not want to pay when the labour was very low with no vehicle in the way.

[@jessecain1646]

You did the right thing you did your recommendation and they declined.

[@kenklingenberg4680]

Good Morning Ray, Lauren and Dave ! !

[@Fixit41]

I agree. The customer had their one chance to get a reseal before the engine was installed, and they decided otherwise, so it truly is on them. No doubt about it if it's been documented.. CYA. Cheers from Montreal Canada🙂

[@AnthonyCoker-bh2df]

Non warranty repair job, since they did not choose the route of replacing the gaskets prior to engine replacement.

[@oengusfearghas9608]

And this is exactly why when I put a used engine in my truck I did a refresh to it prior to installation. Was a tested good runner with great compression when pulled so I borescoped the plug holes. Seeing nice clean bores with nice cross hatching I didn't bother with the top end. I replaced all gaskets/seals except the head gaskets, new oil pump, all bottom end bearings and timing set. Honestly doing all gaskets/seals and at least doing an inspection of the bottom end bearings while an engine is already out is cheap insurance.

[@Ronskutin]

If customer do not want re-seal used motor when doing engine swap, you may have to make them sign paper where it states they refuced it and so everything what happens afterwards is on their own cost, aka no warranty.

[@rdoucet1187]

Hi Ray, just politely reminding you you forgot to tighten the two bolts behind the dipstick that you wanted to remind yourself not to forget at the end of the video just a quick reminder

[@donhall7884]

I agree with your decision she refused check before install so its on her. great work Ray

[@clintprice2123]

Good to hear they are acknowledging that they were offered but refused a preventative option prior to installing the engine. This proves saving money up front ends up costing more in the end.

[@rickydonahue1586]

I totally agree that it's so much easier to replace seals when the engine is sitting on the stand. I always try to insist on replacing before installation. But the customer is ignorant not necessarily stupid it can be a loosing argument because they see dollars not down the road. You are being a good guy on this situation.👍👍

[@wifeunit]

Your videos just keep getting better and better

[@josephvantreeck2989]

Think you (and Eric) have been more than fair trying to help these folks out of a bad spot. The decision not to do this work while engine was out leaves them vulnerable for the consequence with a used engine. My guess, they didn't think you were obligated to "warranty" that work.

[@angelsnow2695]

Hi from the UK ❤❤ love your videos have a fab weekend

[@bobsmith3790]

As always…great video! Thanks for sharing this Ray.

[@bruceaugustine6486]

If you recommended to change a part when installing the engine and they declined, then they should pay. If it was something that failed on install, they, should not pay IMO.

[@tsimpson007]

Morning Ray i think you did the right thing and a lot more then most shops.

[@russelbaird3342]

Your work is good , you addressed the issue, I agree to help keep the cost down you are doing the correct thing. Stay safe , have fun .

[@paulmabie1386]

Nice touch on the floor. Thank YOU Dave.🫡

[@plowkingf15]

If you follow daves auto center on you tube.He'll install used engines.He doesn't like too probably for reasons like fixing things later.He'll run a borescope into the cylinders.He'll hook up the engine to a machine and turn it over not actually fire it to check oil pressure etc, before he installs it. He definetly doesn't half ass it.

[@frankheintzjr595]

Wow that extension is great no more lost ten millimeter socket

[@harrylumsdon6773]

Very nice of Ray. Excellent ethics.

[@JPPerez-tn8xe]

Great vid!!! Thanks for sharing.

[@thomashopkins2609]

My opinion on the warranty issue is if you offered to replace all potential sources of leaks (gaskets, seals, etc.) prior to installing the used engine and the customer chose to accept the risk of a leak then no warranty. If you did not offer to minimize the risk of a leak by replacing seals and gaskets then a negotiated charge is needed. It basically comes down to what did the customer pay for. Personally I think you did the right thing. You and your customer shared the risk and hopefully neither of you took too much of a hit financially. You are a good person. Maybe not as good as Dave or Wife Unit but still pretty good!

[@excellentjb]

Nice shiny floor, Tidy up and it makes your shop larger in look.... Nice one Ray....

[@thomasfetters7877]

Coffee and ray in the morning but lately just Coffee 😢

[@JRobert111111]

Ray, what's the story with the 1965 Thunderbird? I'd love to hear more about that one!

[@roywhite7833]

You did the correct thing. Your customer had the chance to have that work done before their used engine was installed.

[@LesReeves]

It is a sad verification of the general poor quality of the engine building industry when my 22 year old vehicle has no leaks in the engine covers & heads,oil pan etc.

[@heidimelcarek3677]

I think it's totally fair. She had the option to have the service at the time of purchase n chose not to get it. It absolutely makes sense it should be a separate bill.

[@wesleypulkka7447]

Ray, you offered a reseal when it was cheap and easy and they said no. Then went cheap ass on the oil change. You owe them absolutely nada hombre!

[@JimmyMakingitwork]

You did it right if my opinion matters Ray. Offering these gaskets up front and they declined them, now they have to pay, it's only fair. Maybe a discount at our shop, but certainly have to charge for the time.

[@sandycraven]

Start stop battery , engineers belong in the funny farm

[@scottslattery5590]

Nice job ray! Justified no warranty they chose not to go the extra mile so no warranty is necessary unless you feel its needed. You repaired it at a discount and your time is money so thats that!

[@gregharrison5737]

Your position on no warranty is on point. Working with the customer shoes your integrity.

[@eddieMurphy11111]

You have the audio on the mike really good now, thanks for the video.

[@richsmith9063]

You are fully justified in NOT warranty-ing that used engine !!! since the customer declined the reseal prior to installation.

[@anthonydtobias]

I don't really keep up on car stuff lately, I do watch this channel which I do enjoy... I think it's his personality and way of thinking that I enjoy.... And I am kind of a car guy. With that being said, I made sure I stayed away from the pentastar when we bought our Jeep because of this channel. 2 l turbo baby!

[@DeeGee-mv6eq]

Unfortunately… Jeep is still on the same level with the Chryslers…🤷🏻‍♂️

[@stevek1971]

Hi: My caravan had to have the engine replaced replaced due to a cylinder 2 misfire while under the used car warranty. I had already had the spark plugs, coils, injectors . The warranty tried to replace the upper intake first with an oem one, no luck. They then had them replace the engine with a used one. I had them move all the parts that were on the old engine, and then replace the valve cover gaskets, all belts and hoses, gaskets for the oil cooler, thermostat, water pump, belt tensioner and a engine reseal. I wanted some piece of mind, and I try to live by the pay me now or pay me a whole lot more later. They even gave me a call so I could I be there when they opened up the engine. It was clean for mileage. I did have the BG “snake oil service “ done , and the oil changed at 1000, 3000.

[@elcomandante9299]

Replacing engine for a misfire on cylinder two? That outrageous n costly.

[@stevek1971]

That was the choice that the car dealer’s warranty company made.

[@jamram9924]

Pentastar Ray. Because you know these engines very well.

[@john7017]

Even the customer is a hammer...

[@geraldharkness8830]

you are completley justified ray!

[@JohnS-bi7tx]

Most used engines 90 days. I don’t know of any that don’t tell you about resealing it. The recommend it. They won’t warranty seals. The fact that you allowed them to get a used engine and not charge for and do the reseal work. Any leaks should be on customer. Also hand out a heavy warning if you do that again.

[@oldbiker9739]

good place for a wire harness short on that stud and nut under the intake , well the engineers were thinking about nothing .

[@z33511]

We're puttin' the Van back together...

[@garyobrien5722]

G’day from aus it’s now 935 good to c u at it

[@golf25radioman]

For a used engine, that one is surprisingly clean inside. The customer should get many miles from it. Unfortunately some small oil leaks from the common leak areas, but good to see you taking care of them for the customer. Thanks for a great video!

[@DarkLord89213]

Morning Ray :D

[@MsFireboy2]

Raymond might not be a bad idea to become a Pentastar certified repair shop.

[@aquadog1]

Hey Ray! Good video. Your camera work is the best and your commentary is fun. That cover was dirty. Definitely could have used a brake clean spritz.

[@DonaldWells-wk8dc]

The lighting over all is well also... Sometimes Eric O looked and sounded like he was working in a Cave 🦦

[@scottwilliams9539]

Buying used parts for reduced price requires that the customer bear some liability. This is especially true when recommended services are offered and declined. You are justified in your position.

[@Plantagenaut]

Hey, you warned her! Good work, RR.

[@Greg-pt7ur]

love your microphone mopunt, Ray

[@Aleks_Mechanics]

Have a Great weekend!🔥🔥🔥

[@gregsly1247]

You shouldn't have to warranty the work the customer refused, just my two cents. As soon as you raise the vehicle up I was thinking I hope you have long arms because you left the tool up top 😁

[@JustSomeNoob]

Editing is on point! Noice

[@StangfanStangfan]

My opinion, initially she was given the option of doing a once over on the used engine to replace all the seals for I guess a better deal since it’s out of the engine compartment, therefore easier. It’s kind of a pay now or pay more later deal. You gave her a good deal, that’s great.

[@Watchdoc65]

I’ve had bad experiences with having Walmart change oil. On one occasion, they broke my oil filler cap and left oil rags and tools under in the engine bay; and years later, my wife took our truck in for an oil change and they spilled oil all over the engine. They lack training or just don’t care; either way, I change my oil at home now. Forget Walmart!

[@PatrickJago]

Love the wife’s minivan with the 3.8 l. Gas mileage not great but 145,000 and still runs like new.

[@Obsidian-One]

You did offer to reseal before hand.... so I would think it would be on them

[@sirkdopsah1081]

The warranty is strong with you....

[@BeardedFordTech]

Job well done brother 🫂

[@solargarage]

Looking good.

[@1DarkStorm]

Welcoming back!

[@BigDipper79]

These should’ve been changed before installing them. You’re too nice Ray 😂