Keep Your i-DOS Perfect! Bosch Washing Machine Drawer Cleaning Guide | Bosch Home UK/Ireland

[@dave7856]

Okay good got that thanks, What do I do when the problem is the fabric softener does not work IE-level does not change and the draw has been cleaned out. Do you have some diagnoses info for the pumps in the draw.Thanks.

[@cal87249]

Hi, i just bout it, can you tellme if i have to use the dosage for normal souled clothes? Or light soiled one, like they show in the other video, and if i have to considering the extra ml for large machine or not? Is make for easier life, but make my life so confused...even i think, when the detergent dinish it will light up saing that you can do other 3 washes, i willdo 2 washes and than openit and wast all the rest detergent and softner and i think it will be very complicated wash properly all this stuff caring zbout the connector! Other stuff that bader me the connector every time you open the drawer connector unolug and olug again...im afraid it dont gona last to much😢

[@DusitrtGmail]

Look like , this is well known issue. I also just got this issue week ago as shown error E-81. Call service , they know immediately as last2 months , got at least 3 cases about this error. and said that need to change upper part , cost about 250++ USD. :-( I'm based at Thailand..

[@DusitrtGmail]

So far, how you can fix it ? Change part or ?

[@dave7856]

@@DusitrtGmail Hi I removed the slide out draw and then used a small very thin screw driver and turned the motors one was temporary seized up. motors shown at 1:44 they are inside the plastic thing on the bench. after freeing up the motor it has not failed.

[@DusitrtGmail]

@@dave7856 Thanks very much. BTW , at 1:44 , I did not see motor. Maybe could you help capture picture ? Thanks again.

[@SimutisMr]

How do you remove the mold from the behind the drawer, on the inside of the machine?

[@BoschHomeUKandIreland-zg5jy]

Hello, thank you for your question. If this has not been removed from cleaning with washing machine cleaner, this may need to be cleaned by hand with a cloth or brush when the I-Dos dispenser has been removed. - Thanks Brett

[@erdemg1673]

I have the same problem with Siemens, tried some bleached towel wait about 15 min. to reach the spot. Partially clean now but make sure to run in cleaning mode and after that wash some white towels not to damage your color clothes

[@jennifernageek]

I’m here to get an answer to this. I’m cleaning out as much as possible using a variety of tools, including a toothbrush but there’s still some mold stuck on the top (where I believe water is added). Can’t hose it since that would very likely result in water in the connectors in the very back of the slot.

[@BoschHomeUKandIreland-zg5jy]

Hi, thank you for your message. We would recommend following the cleaning and maintenance instructions within your specific models user manual. If further parts are blocked which are not accessible an engineer would be required.

[@SimutisMr]

@@jennifernageek I just opened up the machine, took the part out and cleaned it very thoroughly. Would not recommend doing it as probably it voids the warranty and is not an easy task itself.

[@redjoory6730]

Hello, I bought the same type and I always face a problem with not removing the perfumed material and liquid detergent even though I put it in the required and correct way and did not mix them. Now it is just water running over the solid material in the third part of the place designated for withdrawing laundry materials. What do you advise me to do to get the washing materials out? The other two articles

[@BoschHomeUKandIreland]

Hi, I'm sorry to hear that you are having issues with your washing machine! I would recommend you speak with us on 0344 892 8979, option 3, so we can run through troubleshooting. Thanks - Craig

[@rennokaz]

Common problem with the iDOS systems. Mine stopped working after couple of years. Detergent drawer lights indicates that its empty, but its actually full. So the pump does not do anything. No way to see what is inside the drawer lid as it is glued on. I suspect detergent crawled up the lid and inside it. The contacts on the lid were also contaminated with detergent residue. Lid does not sit flush with the base, garbage design. Top of the line over 1000 EUR washer that lasts just over 2 years.

[@monmai8425]

Me too

[@vegardbell]

Hey Bosch. My fabric softener does not dose at all. Probably clogged or something. How can I fix this? It has worked for 4-5 years but now it is broken.

[@BoschHomeUKandIreland]

Hi, thank you for getting in touch, and we're sorry to learn of this issue. If you user manual or help video have not resolved the issue. Please contact us via Social media with your full E-nr and FD numbers, so we can assist further.

[@Mikenewman11]

We have the same issue. We've had ours for almost 5 years and it has stoped working. To buy a new I-dos drawer might be less expensive as getting a technician over.

[@BoschHomeUKandIreland]

Hi, please take a look at the attached videos, these may help with cleaning the detergent drawers. Thank you Donna kzbin.info/www/bejne/gGnGdnqjZ7x6ndE kzbin.info/www/bejne/hKq6foNmjKd0m5o (i-Dos)

[@jeremiewald8609]

Hello, I have an error E10 on my IDOS system. Could you help me ? It's a WAT28619FF Thanks !

[@BoschHomeUKandIreland]

Hi, You could possibly have a blockage within the pump area, details of how to check this are inside yourmanual. Thanks, Donna

[@jennychrysanthou1490]

We all have! 🫤its a stupid machine

[@fergusmeharg8237]

My idos fails to dispense either detergent or softener, under 5yr old WAT28661GB. It does detect when there is no liquids, and when either is selected, it will give a E-00 error at end of wash (plus a E-10 if i attempt to open dispenser drawer) Have cleaned everything, incl unscrewing the housing for the 2 motors and turning the little cogs. Given that an engineer would cost €100 and this replacement part would cost over €200, is there any other option. Doesnt seem this part can be disassembled and reassembled either and is a big point of failure/defect

[@BoschHomeUKandIreland]

Hi, Unfortunately E00 and E10 aren't valid error codes for this model, if you're having issues you're welcome to contact our customer service team on 0344 892 8979, option 3. Thanks - Craig

[@janiceuy4655]

I get the same error at the end of a wash cycle. Clothes do not smell fresh/clean at all.

[@Youtubes-i3h]

Mine machine pumps out all of the softener from reservoir, what can be a problem?

[@BoschHomeUKandIreland]

Hi, I'm sorry to hear of this. It could be that the little holes in the top of the drawer recess need cleaning. I would suggest removing the drawer, and cleaning the top, so that the holes are clear and can direct the water into the correct compartment during the cycle. If you need any further assistance please contact us on 0344 892 8979, option 4. Thanks, Mandy.

[@tawees3247]

Hi guys, need some help . I own bosch i-dos and didn’t use softener (by turn i-dos off). but when I open the softener compartment ,it contain fews of water inside every wash. What happened ? Any idea to solve this problem

[@boschhomecentraleurope]

Hello Tawee S, we recommend you to cleaning the detergent drawer and wiping the housing inside the machine. Above all, clean the upper nozzles in the detergent dispenser. If there is no improvement, the device should be checked by customer service on site. If you want to make an appointment with our customer service technician, you can reach the colleagues directly by phone under 089 / 69 339 339. You can also make an appointment on our webside by the following link: www.bosch-home.com/de/service/reparaturservice . Kind regards

[@trollalolin9452]

These are a pain to clean especially when you get black mould

[@Cliodhna-z1i]

I mean you have to be an animal to get black mold

[@margaretthompson2124]

Thank you, thank you, THANK YOU!!!

[@gimmeesbas]

Hi, we experience E81 + 3 beeps as well on our Siemens WM16W692NL. All I hear is that someone has to come by. But reading this it is a general problem. Since it generates an error-code, I assume Bosch/Siemens knows what the problem is. Why els would you generate a code if you still don't know what is the issue. Can someone please confirm that replacing part 11018807 (the lit with the sensors) is the solution?

[@BoschHomeUKandIreland]

Hi, I'm sorry to hear you're having issues with your Washing Machine! E81 relates to an "Error of detergent dispenser tray", however we cannot confirm what part is needed without an engineer attending first. Thanks - Craig

[@alisonjordan1152]

We did this but when we put it back together the top isn’t as tight and now doesn’t seem to dispense the liquids like it did. We seem to be filling it up more now or could this be another issue. We don’t get any error messages just the washing doesn’t always seem to smell fresh after a wash, anyone reading this got any ideas please. Thanks

[@BoschHomeUKandIreland]

Hi, I'm sorry you have been experiencing an issue with the dispenser. I would recommend trying to dismantle the drawer and putting it back together and replacing it. If this does not resolve the issue I would have to recommend contacting our Customer service department on 0344 892 8979 to arrange an engineer inspection. Thanks Charlotte

[@alisonjordan1152]

@@BoschHomeUKandIreland thank you, I think it might be human error, not understanding the lines when they flash on the machine. Do they flash to tell you it’s getting low. Also what washing detergent do you recommend as we have used gel and I think this might be the issue so any ideas on both detergent to help it run better would be nice. Just wish you still got starter packs so you have an idea because it’s different then just adding it yourself

[@BoschHomeUKandIreland]

Okay, can you please provide the E-nr/model numbers of the appliance and I will look into this further for you. Thanks.

[@alisonjordan1152]

@@BoschHomeUKandIreland not sure on number but it’s idos series 8 1400 spin. Sorry Iv got mine on drum clean cycle at the moment

[@BoschHomeUKandIreland]

Okay, we would recommend to use easy-pour liquid products, some gels would be too thick. The lines in the display indicate the energy and water consumption. Thanks Charlotte.

[@monmai8425]

IDOS SYS doesn't work . The pump doesn't do anyting.

[@BoschHomeUKandIreland]

Hi, If the drawer is clear and clean, iDOS is activated and it still isn't dispensing, we would recommend an engineer attend. Sorry about that! Thanks - Craig

[@Its_Dyam]

@@BoschHomeUKandIreland my Bosch washing machine has idos 2.0 or scan detergent bottle idos and because it dispensed to much detergent and over suds the suds went up the drawer and the suds touched the idos electronic and then it broke ,you should you use another type of auto dosing system like Samsung or lg’s they have auto dose but the electronic is inside the machine and none on the drawer I’m not saying to like use Samsung or lg brand auto dose I’m saying use like the same auto dose system please fix this design flaw please Bosch ❤I love Bosch but I hate their idos😢

[@maakwatherrie]

but still I got Error 81...

[@BoschHomeUKandIreland]

Hi, I am sorry to hear of this. Can you please advise of the model number of your washing machine and we can then assist further. Thanks, Mandy.

[@Christychristinakamburi]

fabric softener doesnt work from first year now 3 years still never worked cleaned all nothing changed.......... so furious

[@byteseq]

Maybe if you illistrated this by actually cleaning a not-brand-new drawer ......

[@mustafa06gk]

Bizim şansımız türkiye de böyle tıpa yok deterjan çöpe gidiyor çekmeceyi yıkarken 🤧😔

[@jennychrysanthou1490]

Worst washing machine ever. The system broke from the very beginning and costs so much to change it and actually doesn’t really calculate the liquids, the company who sells the washing machine determine how much liquid takes every time and even if you change the drops still consume the same amount of the detergent. I don’t recommend it.

[@BoschHomeUKandIreland]

Hi Jenny, Thank you for your comment. We are sorry to learn your appliance faulted within the first uses, this should have been completed under the 2 year warranty for you. If you could please contact us with the reference number for the job, as well as your full details, we will be happy to look into this for you. Thank you - EJ