Key Customer Service Skills - When and How to Apologize

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From an early age, most of us were taught when we make a mistake to say we’re sorry. That’s good advice, because an apology, offered sincerely, can help start a healing process and repair damaged relationships. Apologies are a key customer service skill. That’s true whether the relationship is short-term, such as a brief customer service interaction, or long-term such as the relationship between coworkers or with important clients. In this video, you'll learn when and how to apologize to rebuild trust, reduce stress, and rebuild relationships.
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What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (www.amazon.com.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: CompassionateG...

[@genemendez04]

This video is really good, i'm learning english and you're help me. Thanks for this kind of content 🎉

[@doncrawley]

You're very welcome. Good luck with your English studies.

[@tuktukagrawal535]

Nice explanation

[@doncrawley]

I'm glad you like it. Thanks for commenting.

[@tuktukagrawal535]

@@doncrawley always welcome 🤗 Jai shree ram 🚩