Kitchen Aid/Whirlpool Under-counter Ice Maker diagnosis and repair

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This Video shows you how to diagnose a recirculation pump on this kitchen aid under outer ice maker. Will also show you how to enter and use diagnostics for other tests as well. In diagnostics you can test the compressor, water valve, thermistors, condenser fan and drain pump.
After diagnosis we replace the recirculation pump or water pump. This can be tricky by if you stick with it you can get it out and install the new one. Hardest part is getting the pump out. If you can get it out you can get the new one in pretty easily. Once you get the pump installed you want to test it. You can either turn on the unit to test it, but you will have a wait a bit for it to start. In diagnostics you can go straight to the pump test.
If this helps give the video a like subscribe!
comment below if you have any questions.
Thanks for watching!

[@denisdavidenkov7603]

One of the best DYI videos I have seen ever. Short and crispy - amazing job!

[@brendanhayes2752]

You are a god! Ours had not worked for months. Our repair man is MIA. Going through the codes was key. I’ll order parts through your site. Thanks

[@michaelfrazier4818]

Thanks for the video! I ordered a new pump and I’m going to try to replace the old one thanks to your video.

[@edwardsmith9713]

You saved me from having to buy a new ice maker. Thanks man!!

[@j31355a]

Great review of using the manual diagnostic mode. My problem is that the water reservoir overfills and melts the ice in the back of the bin. After going through the diagnostic sequence, I note two “bad” findings. First, I see that the water level sensor doesn’t turn “on.” The indicator light just keeps blinking. Second, the water reservoir drain pump doesn’t turn on. This is what’s confusing to me: the water level sensor is brand new and I am getting 12V AC at the plug for the water drain pump. So I don’t know if my new water level sensor is bad (unlikely), or that my drain pump motor is bad (I ohms tested it and it seems OK), or if my problem is a control board issue. I’m not sure where to go from here and really appreciate your help.

[@ecbfirstineverythingoutlaw8233]

Excellent video and explanation. Much appreciated!

[@MascarasMil]

Thank you for the video. Wish you were local to Dallas.

[@jcm312]

Great video man. Thanks!

[@brendarichmond6583]

great video! I am troubleshooting my ice maker. It seems to be pumping out very hot air from the bottom front, is this normal? Also it will occasionally stop producing ice. I turn it off then on again and it will start making ice again. Any ideas? Is it normal for water to drip (as if melting or just condensation) from the top plastic piece that sits in front of the ice cutter? I look forward to your expertise!

[@starobinful]

Thanks bro as always !!! Your videos are so good Wanted to ask what if the compressor would not turn on ? How to test if the control board is bad ? Thanks

[@AtoZApplianceRepair]

thank you so much!!!!! this has helped me so much!!!

[@tommyrox]

Outstanding video! Didn't know what service mode or that you could run diagnostics like that. My issue is no water getting into the reservoir but getting good water from the line. A tests seem to pass...I think. Maybe I missed it but does it check the water valve? EDIT You mention it but seems my tests are not in the same order as your's...any advise would be greatly appreciated

[@jorgerive7335]

Great video. Thank you. My Maytag icemaker does not have the diagnostic LEDs. It had stopped working and now the I/F panel is unresponsive (never lights up). It makes noise when I first plug it in, but then nothing happens. I have replaced the control board and now the water sensor and recirculating pump and still the unit's interface panel never lights up. The interior light when I first power plug the unit in comes on momentarily, but then turns of and nothing happens. I will take it apart again to make sure I connected everything back correctly, but I would appreciate any additional troubleshooting tips. Thank you!

[@barkster]

thanks, I never knew it had a diagnostic

[@jeffreyspringborn3490]

Great Video. I appreciate how you explained the steps in detail. In my situation, the recirculation pump is working. My ice maker is making ice, but very little, and lots of water. It is always working to fill or drain the storage container. I ran thru all the diagnostics, and cooling and heat bypass all checks out. I suspect the water level sensor. It overfills the container. During the diagnostic test when filling from empty, sometimes it will stop, but the red light does not stop blinking. However, my unit sometimes cuts out during the diagnostic tests, and goes back to normal operation. During normal operation, it fills, circulates, and then drains the container a lot. This seems like a control board issue. I did get thru all test, and except for fill sensor, everything did check out. How do I know if I have a control board issue? And where can I get a water level sensor?

[@fredg8564]

Jeffrey Springborn hi Jeff, I have the same issue with my Kitchenaide ice machine - did you resolve your issue?

[@brentonpauldanieli1151]

Great Video....my newer Kitchen Aid machine (KUIX535HBS01) only goes into freeze mode with the water recirculating for only about 12 minutes. So, it causes thin sheets of ice that are about 1/8-1/4 inch thick. I cleaned the machine thoroughly, made sure the drain cap is on and made sure there are no kinks in the water or drain lines. Shouldn't the freeze mode last closer to the 20 minutes?

[@karizmatic5]

I have a KUIC15NRTS1 with a hot gas valve that will not stop energizing. It actually took out my compressor and solenoid in the process. Wondering if it's a bad board or a condition in which the board thinks it needs to continue to keep the gas valve ON. I desoldered all the relays off the board, but found none that were bad. So it looks like the circuits within the board that actually operate the valve.

[@timbednar6905]

thanks for the video, very informational. My problem is that when I open the door it is very warm in the ice compartment, the ice is melting. If I turn off the machine and turn it back on it will work for ten minutes to weeks properly, then I will have to reset it again. Is it the plate staying warm that the ice slides down? is that a new motherboard or is there a relay? thanks in advanace!

[@dkidd2879]

Had a recirculation noisy for a customer of mine, then stop completely. Ran through the test, got nothing like your example. Tested and had 13.6V at the plug, figured that would be enough for the pump. Got a new one, still not running. Think it’s a control? Wouldn’t usually expect that small of a voltage different to prevent function. Let me know your thoughts, thanks!

[@robquinn1837]

Great video brother. Any intel on a kitchenaid UC ice maker making thin ice? Water inlet valve maybe? Like one of the comments below, mine has also making a grinding noise. Thanks for any help you can offer.

[@marlonordonez8186]

Nice job, can you leave the water sensor unplugged if it just needs the circulating pump? I've seen the water sensor wires broken a few times.

[@kenglaeser8443]

I have a Kitchen Aid Ice Maker, and it was making a noise and it was producing a very large amount of ice, so much that it was pushing the door open. I turned the Ice Maker off, emptied all of the ice (waiting for the ice to drop out of the cutter. When I got it all done, I went to turn the Ice Machine back on but I hit the Clean/Rest button first incase there was something wrong with something somewhere, then I hit the On button and it would not light up. The machine stopped completely. I pulled it out, unplugged it from the wall, pugged it back in but it made a sound like it was going to come back on, bu then nothing. I can't get it to turn back on now. Do you have a video for that???

[@j31355a]

Great video. I have a couple of questions I’d appreciate you answering. If I want to test the voltage going to either of the pumps, do I do it during the manual test mode for that particular function? Also, when during the ice making process does the water reservoir drain pump turn on? My problem is the water reservoir overfilling. I’ve replaced the reservoir as it did have a crack in it that caused it to drip water in the back of the ice bin and caused the recirculating pump to “gurgle” loudly as it begged for water. But after I replaced the reservoir, it would overfill, melting the ice in the back of the bin. I replaced the water level sensor and the recirculating pump but the reservoir still overfills. I appreciate the time you take to make these videos and answer questions.

[@willb3166]

Hi, my recirculating pump was not working. However, when I disconnected the first harness on the left above the record Recirculation pump. I only have 3 buttons on/off, Clean, and max ice, so I’m guessing it doesn’t self diagnose. Thoughts?

[@alicomley4260]

I followed your video which was great. I ordered a new recirculating pump, but it still isn't working. Everything else seems okay. I hate to replace the control board if that isn't it. It says it is 400 dollars. Should I just call a repairman at this point?

[@brendarichmond1847]

Thank you for your video. I am trying to service my kitchenaid model number KUIC15PRTS1 ice maker but when i hold the on/off button and the clean/reset button down at the same time nothing happens. my model control panel looks slightly different then yours. I am wondering if there is a different way to begin the service mode on mine? thank you!

[@CatFoodDraino]

When the pump is running correctly, about how much water would you say continuously flows over the cold plate? Is it a pretty good flow?

[@don_roberto_223]

Great video. But here's my problem: the water reservoir fills up fine but that's it. I put in a new recirc pump and a new drain pump. I'm getting 14V at the recirc pump plug in connection but it doesn't work, and I'm getting a low 3V at the drain pump. Neither new pump is working. Is this a transformer issue or a circuit board issue?

[@terischannel]

Is the diagnostic procedure about the same for counter top ice makers? i have one that will pump water but won't make ice. I was going to do a deep clean and troubleshoot from there.

[@c.a.nationwide]

Two years later. Very helpful

[@zanesdad913]

Do you have an updated affiliate link to buy the pump from Amazon? The one in the description doesn't work. I did the diag like you showed; and when it gets to the recirc pump it makes a terrible grinding/screeching noise...and I touch the pump and its vibrating alot. Seems pretty clear that's the issue...so would like to buy it off your link. :)

[@douglasreynaud6638]

I followed your diagnostic routine and the Water Fill Valve was the one blinking, and the fill valve was not filling the reservoir. I replaced the water fill valve and now it fills the reservoir, but the ice maker is not producing ice. It seems to make all the right noises, and cycles the same as before, but no ice. Also, when I do the diagnostics, the water fill valve step still blinks, even though it is filling the reservoir at that moment. Any ideas would be appreciated.

[@jonahcecil7360]

Thanks for the video. The recirculating pump was not working. I have replaced with new one. Unfortunately that did not solve the issue. Any thoughts on next logical item to look at / replace? Thanks for your assistance.

[@BeardedApplianceRepair]

Could be transformer or control board. Real pain to get to. Both of them are on the top and have to pull out the ice maker to get to them. I don’t the control going out more than the transformer but could be either that are bad.

[@daveinkeles7937]

Got a kuis18nntb2 that won't make ice. Made a tiny bit of ice but not water freezing over the evap. Replaced the evap thermistor and the water level sensor because of the lights, now I have no lights flashing but no ice is forming on the evaporator. I feel the compressor working along with the fan and all functions appear to be working, at least according to the lights on the maintenance mode.... Any suggestions? Thanks Dave

[@Chris-bq2hk]

What do you think a good next step if change the circulation pump but still not recirculating?

[@daveinkeles7937]

All my functions are good via diagnostics. Evaporator plate gets to 0 degrees during diagnostics but only gets down to 34 degrees during normal mode (VERY little ice, only a few melted chips)...

[@ericlambiase6431]

This is very informative. Mine won't power on though. When you plug it in you can hear something spinning up but then it stops. And at no time during this does the panel light up. Is there a fuse or a reset somewhere that I need to check?

[@BeardedApplianceRepair]

Have to check to make sure power it getting to the board and your transformer is working properly. More commonly it’s your board that causes these issue but your transformer can as well.

[@tinytim71301]

Nice!

[@user-pg9fi6ti6w]

Helpful video. My pump and recirculator work. What are the thermostats and how to test?

[@Tabaseball14]

Very helpful video - my icemaker is the KUIC15PRTS2 KitchenAid Ice Maker. Not making Ice but hearing a clicking noise. Cant get the diagnostics to work. Any idea on the clicking noise and the root cause based on your experience? I was just going to buy a recirculating pump, but figured you might have a thought to what it is. Thank You

[@jh15077]

I have the same clicking noise. Did replacing the recirculating pump fix your issue? Thanks.

[@chriswilson937]

I have a Kitchenaid undercounter ice maker. The compressor short cycles between ice sheets. It seems to make ice just fine. But when the bin is full, it cycles every 15 seconds or so. Any recommendations?

[@stevedeets5666]

Your videos are very helpful. My Kitchenaid was overproducing ice, so I replaced the thermister and then it stopped producing any ice - so I replaced my pump assembly. Still not working properly, so I followed your dignostics and it appears I have a bad fill valve (blinking green service light). Does this make any sense to you? I appreciate any feedback/direction

[@stevedeets5666]

Sorry... -blinking RED service light

[@Stiffwood1673]

Oh, Bearded one, very informative video! I have the same undercounter unit. It makes too much ice! I recently replaced the thermistor and it has been making too much ice ever since. Can you tell me the service code to determine if the new thermistor is bad? Also, is there a code for adjusting the bin level? I only need to have the minimum amount of ice at any one time. Thanks, and great work. The KitchenAid tech support would not share the service codes with me.

[@BeardedApplianceRepair]

Those codes will only tell you in the thermostat is shorted or open. Your unit won’t run either if you have that code. You will have to reference the tech sheet. Should be located on the condenser coil behind the kickplate. I will warn you the information is tiny. I have decent eyesight and need a magnifying glass to read them easily. They should have the info for what the thermostat is supposed to read at 32 degrees. Put the thermostat in some ice water and get a reading on it. My guess is 16000 ohms but I’m probably wrong. I always reference the tech sheets for that info. On my ice machine when I want it to stop I push the ice up to the sensor to stop it. To my knowledge you cannot adjust it. You have to pay kitchen aid for technical information. Or be an authorized servicer. They won’t give the info to consumers. Good luck!

[@benyblanko1]

Hello there I have a under counter ice maker older model scotsman model dce33pa-1wb it was sitting for a while yesterday I decided to hook it up it started making ice not very frozen kind of slushy but is draining lotta water and not cold enough any suggestion thank you

[@christhomson7191]

Bearded one, my kitchenaid icemaker does not have any of the lights on the panel on nor is the internal light on. When I pour water into it the pump kicks on and empties the water. I also confirmed that the power is working at the outlet. What is the likely issue?

[@FB-111A]

Thanks great Video. My Kitchen Aid Ice Maker makes ice continuously. and over fills. It is not on the "max ice" setting. I have wiped off the sensor on the right hand side of the machine. I do run the clean cycle with ice maker cleaner and change the filter when the "clean" light illuminates. Any suggestions.

[@BeardedApplianceRepair]

You need a new bin thermostat. The sensor on the right hand side. That is what controls the level of ice in the bin.

[@ketobbq1510]

@beardedappliancerepair thanks for the video! I diagnosed the same issue as you, no continuity on the pump but when I checked the harness its only showing 4v instead of 14v, what should I be looking for as the root cause?

[@joesuchomski923]

Did you ever figure out your problem?

[@davidmiller3886]

Thanks for the video! I have a kitchen aid stand alone ice machine. My machine only has 3 buttons. On. Off. And clean. How would I test this unit? It comes on and works for a couple days. The compressor and fan both come on and work. But it makes ice slow and after a day or two it shuts down, the compressor is very hot and fan stops working.

[@dredma1]

There is a different tech sheet for that model. Google your model and tech sheet and you will find the procedure.

[@truewoman0819]

I have the exact ice machine, it is 15 years old. It just stopped making ice. Would you buy a new one or try to fix it?

[@brendarichmond1847]

Me again, i just realized that my clean/reset button isn't on a steady green at all. it is just off. It will turn green (blinking) once i push it to clean. maybe this is y it won't go to the servicing cycle. any suggestions?

[@TheGingabredmane11]

So my recirculation pump is showing continuity. On the plug I am only getting .2-.3 volts. I replaced the control board and the water level sensor. Someone mentioned their sensor fixed the no voltage issue but it didn't work for me. Is my next step to replace the transformer? I did notice when I replaced the control board that the transformer felt pretty warm. Not sure if that is normal though. Any advice would be appreciated

[@cwidallas]

My clean button is a continuous red. The clean cycle runs for hours and heats inside. What ya think?

[@jerryklaben5049]

Really appreciated the video as it helped me isolate the issues I am having. I have two of these units and both started having issue about 6 months apart. After running through the diagnostics, one machine seems to have a bad recirculating pump and the other fails during the compressor and condenser fan test. The pump tries to move the water but it doesn't pump properly so I thought it may be a good test for me to swap out the pumps and get the one machine working first. Did you post a link for the replacement pump? In regards to the second unit, during the compressor test, the metal sheet never started to cool down. I had turned this unit off for about 2.5 months and when I turned it back on it did not cool. Any suggestions on things I could check or try? Really appreciate your video and your help!

[@christopherlewis6583]

Does the recirculation pump constantly run?

[@gregoriogomez286]

Good night from Venezuela I have a problem with an ice maker, I turn it on and the water load does the recirculation and the compressor turns on, it makes the first ice cubes and it does not turn on but it does not make more ice if I turn it off and turn it on again. you see ice but no more thanks

[@davidcobb8093]

I have a free standing kitchen aid ice maker,could not get the filter out,had filter housing replaced. Now I need to replace the old filter and the new filter won’t screw back in? What do I need to do?

[@nelsonbolanos7426]

Great video, my issue is the tub is not filling. When I do the diagnostic it only drips water from the fill tube. I’m assuming a bad water valve. Any help would greatly be appreciated..

[@BeardedApplianceRepair]

Likely it is the valve yes. Just make sure you have good pressure from the wall though. I have been humbled to many times not checking the incoming water supply.

[@paulwidomski8608]

Hey there, I have an ice maker that has a good recirculation pump on it. I have replaced the fill valve also. The unit when I turn it on will fill once make 1-2 cups of ice. Then I hear the recirculation pump running dry. It looks like it is not getting the signal to open the fill valve. Please let know what you believe may be the issue. Thanks!

[@onlooker010]

Did you ever identify the problem? I have the same issue now?

[@pickleballcannon166]

did you ever find a solution. Mine makes one run of ice then stops. Doesn't seem to run dry though.

[@paulwidomski8608]

I did, I put an auto top off valve in the water tray, so when it gets low it adds fresh water.

[@pickleballcannon166]

@@paulwidomski8608 great,....My pumps all seem to work and fill properly but for some reason only makes one batch of ice. The machine keeps running but just stops making ice. Must be control board. cheers

[@paulwidomski8608]

Ya its the mother board, I looked into getting a new one and it was around 700 bucks.

[@curlyelp7530]

OK So I have an Ice maker that seems to be running dry, everything works, but "NO" water. Water is there, and pump is working, but "NO" water. Can I bypass the filter for now somehow , and check and see if it makes ice at least? That will tell me the new filter is "NOT" working?? Thanx !! Raul

[@paulruszczyk2419]

Yes, you can bypass the filter to test. if it works, replace the filter

[@louisdesouza2726]

Good morning sir , any idea on how to reset a “replace water filter “ warning light on a portable Whirlpool ice maker . Light stayed on after replacing the filter .

[@tommyvalco4716]

Icemaker cubes are very thin, less than quarter inch. Is there anything you can do to make the sheet of ice thicker?

[@TheMogunn]

Thanks for this very helpful video. A few days ago I replaced the water line tube (clear tube from inlet valve to fill tank) because it had several holes with tiny leaks. Immediately after replacing it the inlet valve began leaking terribly, so I replaced it. Thinking I had the entire ice maker back and ready to go I start it up. No leaks (yay!) but now no ice. After going through your video and running diagnostics I’m pretty sure it’s the recirculation pump. Will test circuits in the morning to be certain. My question is, this is an 11 year old appliance, is it common/not unheard of that other parts would go out just be virtue of being bumped or jostled during replacement of other parts? Was it just a domino effect of the inlvet valve and recirculation pump going kaput because we replaced the water line? I’m beginning to worry I will just get one part replaced and find myself needing to replace another.

[@BeardedApplianceRepair]

For the valve yes. It can spring a leak at any point. Especially if it is that smart valve with the two harness connections. When replacing the water line make sure you plugged everything back in. That can happen as well. I cannot say I have caused a reticulation pump to go out by messing with it, doesn’t mean it is not possible though. Lol.

[@benandmollygunn4812]

@@BeardedApplianceRepair Thank you for your quick response! Tested the pump this morning and it seemed to be operating, but still no water flowed to the evaporator plate. After checking everything this morning and ensuring it was all hooked back up correctly I was about to give up. Your response inspired me to mentally check again everything. I turned the ice maker back on and I was finally getting a dribble of water to the evaporator plate, telling me the recirculation pump was indeed functioning. I had cleaned the hard tube that drains the water to the plate when replacing the water line. The dribble made me think I possibly dislodged some buildup and it was causing a clog (thinking of my a/c drain line). Pulled the tube out and did a vinegar soak then grabbed the clean out tube for the a/c drain line and sucked out some nasty stuff. Success! Water is now flowing to the evaporator plate. With any luck I will have ice again tonight! BTW, yes it was the smart valve that was replaced, both water lines in and out had been replaced recently, so I'm not surprised it needed replacing too. I am looking at the positive to all this, I cleaned off YEARS of hard water build up in the process of taking apart/putting back together and hopefully will produce cleaner ice as we operate on rainwater now.

[@Anonymous-it5jw]

@@benandmollygunn4812 Thanks for the deep dive into your machine. Ours is a Kenmore that was in regular use at my cousin's house for ten or so years; when the house was sold, we were given the ice maker and installed it in a then-new family beach house in 1987. It worked everyday until about a year ago, when it started doing wonky things, including low ice production, and it became really noisy at night. I am going to take another shot at it this weekend to determine if it can be brought back to life. Thanks for your tips.

[@JulieHenryLa]

@@benandmollygunn4812can you tell me any more detail about how you cleaned the tubing from the recirculation pump? I just replaced our pump and everything sounds like it’s working but there is no water getting to the evaporation plate. We have a lot of sediment in our water and I think we may have the same issue as you had. Thanks so much for your help!!

[@user-lj2zf9on7m]

I have two problems I was hoping someone can help me with. Problem #1: the water reservoir overfills and melts the ice in the back of the bin. After going through the diagnostic sequence, the water level sensor doesn’t turn “on.” The indicator light just keeps blinking. So I replaced the water level sensor and the indicator light continues to blink. Problem #2: The machine over produces ice to the level of where you open the door and ice pours out. I replaced the thermistor a few years ago. Is it possible it went bad again? The diagnostics indicate that it is fine. So I pulled it out and tested the OHMs. At 73' degree room temp, the thermistor tested at 11.04 OHMs. When I put it in a glass of cold water, it tested at 14.02 OHMs. Any thoughts? Do I replace the thermistor again or is it possible that I have a bad control board?

[@SuperJazzco]

It seem like your fill valve is filling fast with pressure. Mine seen to have no pressure. What can I check or do to fix that.

[@DN-zd8uo]

Hi, do you have a video on how to replace the control panel?

[@drewstrohl8451]

I have the exact machine and out of no where the panel went dead no lights or anything but I can here something humming inside the panel housing any ideas?

[@davidrussell8892]

What is the blue and white loose wire hanging out of the middle plug?

[@phildanielsen6945]

I have the same ice maker I changed the bin thermistor and the other thermistor it makes a few rounds of ice then stops and gets real hot inside do you know what it could be If I shut it off it will make a few rounds then stop again but circulation keeps going

[@mikeyd3232]

Ours runs hot and no ice is made, so sounds like a similar issue you’re having. We just had the recirc pump replaced but no use still.

[@jeffmilam-qy4fz]

Great video.. The issue I am having is that the reservoir fills with water, begins recirculating for about 30 seconds then the drain pump kicks on, drains the reservoir and then begins filling again. If I turn it off and let it sit, turn it back on it will make a few loads of ice and then start the drain fill cycle again. I have replaced the control board but still have the problem. Not sure what's causing this.

[@russritchey6970]

Jeff, I have a machine with the same problem. It fills the reservoir then immediately dumps it and refills again. If you find out the problem, please let me know.

[@rodrigopicon0776]

Excellent video brother. I really need it that. I have one tomorrow. Hope you can help me direct me. Thanks

[@ignaxiog2593]

Hi need your help, hope I can get a response, my ice maker it doesn't have any light coming on, I disconnect and conect the unit and I just hear a noice like a working pump for afew seconds then stops, no illumination on the unit plus none of the lights on the bottom turns on either. Hope you can help me out thanks

[@karenbroussard3140]

Cleaned the machine think I hit the tubes with drainage. How are they supposed to be?

[@RiverRat904]

I have what looks like to be the same model. I have a KUIC18PNXS. I can't get the diagnostic to show up for the life of me. Holding the 2 buttons does nothing. I'm having an issue with the unit not draining. I can clean it out, dump 5 gallons of water in it and it drains. Turn it on and after a week it's full of ice water. Got any ideas? Drain pump is working. I hear it come on and I can watch water drain when there's no ice in it. Cleaned the drain lines, the whole unit. It looks brand new inside. Ran bleach through the drain lines. I'm lost man..... got any ideas? Thank you!!

[@aronnefantin7961]

I have the kitchen aid ice maker. The water reservoir wasn’t filling all the way so I replaced the level sensor. Unfortunately the problem isn’t resolved still. Do you please have any tips? Much appreciated

[@punda15]

Could use a hand have them and machine. I ran the clean cycle and it made one cycle of ice then stops. Water continues to circulate but machine does not continue to make ice just a constant flow of water then stops then repeats. Any ideas?

[@billvickroy6557]

I have a KUIA15NRHS9 under counter ice maker that makes a noise like a washing machine sloshing in cadence and the ice sheets pile on top of each other as the slide out onto the wires that make the cubes ?????

[@scottcolleran2043]

have a kitchen aid undercounter clear ice maker new filter making very little ice? dripping water under filter area ? is that supposed to do that? will follow your video to check diagnostics cannot blow thru filter ? have a full house filter can i put a bypass plug?

[@cmehta12]

Great video - was a lot of help! I dismantled everything thanks to your video and ran the test. The pump is not OL on the ohm meter so I know it is working. The ice maker started making a grinding noise -- comes from somewhere up top. Any ideas? The water line is good and power is good. Looks like the water is not flowing in the fat tube to the left (inside). The obvious problem would be the recirc pump but the grinding noise is higher up (and not at the pump). Any ideas? Thanks in advance!

[@BeardedApplianceRepair]

Freon going through the evaporator can make a weird noise. Maybe that? That’s the only thing that could make noise up there besides the water trickling down the evaporator.

[@cmehta12]

@@BeardedApplianceRepair Thanks for the response! I figured it out. It was actually the pump but it was running dry. The water inlet valve at the bottom had failed. Another video on how to use an ohm meter helped me identify this. I just got the part, installed it and everything seems to be running nicely now! Thanks again!

[@BeardedApplianceRepair]

Man yeah! Kudos!

[@cmehta12]

@@BeardedApplianceRepair but realize that I wouldn't have been able to figure it out without your help via the video!!!

[@SuperJazzco]

@@cmehta12 Did you replace the pump??

[@davidstupka1029]

My unit quit working, symptoms at first made about two batches of ice after cleaning then stoped, ran cleaner through system again, made two batches and quit filling up with water. Replaced water valve , filled up with water, then water pump not pumping, all other systems working…is it control panel?

[@adammcghee1466]

Bruh this video has helped me keep my machine running so many times over the years. It's down to the bare bones of what it takes to make ice. Turns out you don't need a drain pump at all. Any ideas on a part number for the evaporator thermostat? That light is blinking now.

[@jorgecolsa]

Hello, did you find the part number for the evaporator thermostat? if so can you share it, please

[@adammcghee1466]

@@jorgecolsaNo. I ended up hiring an expert to helped me determine that the compressor was failing. After many years, I put that ice maker at the curb. Best of luck with yours.

[@desimaes1456]

I have a kitchenaid like this one that no water is filling. What part would I need to fix this. I did the manual test all seemed okay but no water filling. Do you know what i would need?

[@susanorloff5063]

Does this Undercounter icemaker have a water filter inside the upper control area?

[@rogerdekema6926]

Mine was manufactured 6-11, won't go into the diagnostic mode. Does that year have a different process?

[@TLC17818]

3:53 great video and help but I replaced the inlet valve and the the circulating pump. The water fills the reservoir but drains through one of the hoses. Question is there 2 hoses that drain the water. Maybe just put back properly

[@TLC17818]

Hello can someone help with my question. Water will fill in but drain right away. Changed out Intake valve and drain pump. Please help

[@BeardedApplianceRepair]

During the initial fill it will do this. Turn it on and let it ride for a bit. If indeed does this and doesn't make ice afterwards i would call a service tech.. I cannot say i have ran into this particular issue.

[@keysthinking]

the first one of those i did was hell, not understanding that the pump clips into white housing lol

[@BeardedApplianceRepair]

The first time is always hell lol. I believe they are a little easier to replace in the newer models though. You can pry them right out. That technique did not work on this guy though.

[@sherylclark9360]

I need help please. Mine is a whirlpool not kitchenaide but it almost looks identical to this one. My dad was in refrigeration and showed me how to clean and take it apart but he just passed away two ok ago and now I can’t aske him for help. Could you please please help me?

[@MrBiggs1212]

Very helpful video! Should have watched it before replacing recirculating pump. Old and new pumps show continuity. No voltage at plug or at drain pump plug. Thinking it is the control board based on your video. They are about $350 right now. Anything you suggest I should test first before making that investment? Any way to test the control board directly? Thanks for any input you may have!

[@agflex]

Hey Brian, I'm running into the same issue, continuity at the pump but reading only 6V AC. Did you end up replacing your board and fix your issue?

[@MrBiggs1212]

@@agflex it didn't end up being the control board on mine. It was a much cheaper fix. The water level sensor that sits in the water reservoir by the pump and triggers the pump to turn on had gone bad. The plug had corroded and one of the wires had actually broken off once I examined it. Apparently that's pretty common over time. I installed a new water level sensor and the pump kicked on as it should and I was back up and running.

[@agflex]

@@MrBiggs1212 I'll have to check that out! Thanks so much for taking the time to reply!

[@JulieHenryLa]

@@MrBiggs1212 I replaced the recirc pump and then the water level sensor but still no water going over the evaporation plate. Any other suggestions on what to check? The repairman I called at first said it was the recirc pump and I thought I’d be all set after replacing that. Thanks for any help or suggestions!

[@MrBiggs1212]

Does the water reservoir fill and just not pump over the evaporation plate?

[@tomboy12000]

Mine keeps filling with water. just fills and over fills constant. I unplug power while its filling and the water fill valve stops so I believe the fill valve is good. about a week now and I turn it off, water stops filling. turn it back on and it fills for 8 minutes like its suppose too. works for a day or two then water wont shut off again, just fills for hours and drain pump kicks on every so often and rains like it should. for the life of me cant figure out what I do to make it stop filling and work for a day or two then happens again. (fills for hours). makes ice but overflow melts it pretty fast. replaced circ pump, wiring harness a few months ago due to another issue and it worked great for a month with big clean cubes. now just filling with water unless i shut it off or unplug it then it stops. sorry to ramble, trying to give the bearded one as much info as possible. (also replaced thermistor in the bin about a year ago. trying to not buy a new maker.

[@JosephOReilly-sr1ng]

I have a similar problem, I replaced the recirculating pump a few months ago based on this video which was super helpful. But now I have the same problem you do. I haven’t replaced anything else yet, but was looking at all of the same components you are. Would love to know what the Bearded Repair man says!

[@juanvasquez4317]

I just bought a house and it included an older kitchen aid model. It is plugged in but no power is evident. No lights, no compressor, nothing. Could it be the relay?

[@BeardedApplianceRepair]

I would check the plug first. Try plugging it into another known good outlet and see if it does the same thing. If the plug is good I would first look into the city tell whether it’s a thermostat or control board. If nothing it coming on I would look there first. I don’t know how to determine if specific parts are bad on control boards so I can help you there. I know how to replace boards though lol.

[@willdixson9359]

Replaced my recirculating pump which has the overflow sensor built in to the pump and is still overflowing and still melting the ice in the back of the bin. What else could it be? The control board? Thanks!

[@BeardedApplianceRepair]

Drain problem maybe! I have a similiar ice machine and it fill for 4 minutes straight. They call it fresh water lol. anyways alot of them will over fill the bin. The tech line will tell you the water lever sensor is for harvesting. Before i right a book ill just say you may have drain issue. If you have standing water in the bin it will melt the ice prematurely. Make sure the drain line is not kinked. It sounds like a slow drain to me.

[@erfrench87]

What if everything is working fine through diagnostics but after a few days the water reservoir will freeze?

[@onlooker010]

Need help: my under counter ice maker does not get enough water into the recycling reservoir so the recycling pump runs loud and doesn’t pump up enough water. The in water line has good pressure. I put in a new inlet valve assembly. The water flow when the reservoir is filling is very slow and last about 2.5 minutes. Everything lease seem to work fine. If I manually fill the reservoir, everything seems to work fine. I don’t know where the problem is?

[@michaelwerner8693]

Hi - I have the same problem. Did you ever figure out how to fix yours?

[@iambman1]

awesome video.. I have a kenmore and my recirc pump doesnt work. I am only reading 4v. I already had a new board before I knew how to really troubleshoot (wish I found your video first). Both boards seem to push 4v to pump. Do you think it could be the transformer?

[@joesuchomski923]

Did you ever figure out your problem?

[@iambman1]

Yes! I have since completed many tasks.. but my main culprit was corroded wiring harnesses.. I ended up cutting those off and hand twisting the wires and heat shrink the connections to make them water tight.

[@joesuchomski923]

@@iambman1 Where exactly was your corrosion?

[@iambman1]

@@joesuchomski923where the wires entered one side of the wiring harness, the corroded and weren’t making a solid connection.. must be why I was only getting low voltage to pump… it works like a champ now.. I am thankful to have fixed it. It’s an expensive appliance. I use it daily with my work cooler

[@iambman1]

More specifically, at 2:38 in your video, the metal plate with this connectors. On the back side where the wires enter the connector is where the wires were corroded and barely making the connection.. I removed them from that plate, twisted the like wires together and heat shrinked to help make them water tight.

[@keithallen9427]

Thanks for the video. When I test the hot gas valve, the service light blinks red. Does that mean I need to replace that valve?

[@keithallen9427]

Also the recirculation pump sounds horrible, gurgling and grinding.

[@BeardedApplianceRepair]

I have never seen a bad gas valve so I couldn't tell you. You may have a bad pump or it is not getting water like it should. Dry pumps can sound rough so make sure your reservoir is not leaking the water out. I have found the tube that goes up to the evaporator to be disconnected occasionally. That can cause your issue maybe. Good Luck!

[@stevelipson7935]

My ice maker seems to heat up because the vent at the bottom gets clogged with dog hair. is there an easy way to clean that vent? Do you have a video showing how to remove the ice maker from under the counter? I think it is just supposed to pull out but there must be a trick. Thanks for any help.

[@BeardedApplianceRepair]

Un installing these things are always different. Depends on the home and where the drain and water are. Pulling yours out will be easy or hard depending on the plumber and installer itself. I may end up making one of those one day. Some plan ahead for repairs and others do not. There is that front panel you can take off to clean that condenser. Should be easy to do just need either a torque bit set or a 1/4 nut driver or socket.

[@benjaminhartman4488]

My water reservoir keeps filling and then draining an inch or so then filling it back up. Like every 10 seconds. It used to not do this. It had been broke and we replaced the solenoid and it’s making ice now but it’s so loud and the light flickers as it shuts off through this 10 second cycle. What gives?

[@ahsndbfbfbfsngdgdbdbdssbsb1893]

How about testing the water fill sensor. Is it possible to test

[@stevenpatterson2875]

Hello, I would like to order a pump. Where can I order one? Other places said it’s back ordered. Thank you

[@timdaters847]

Can you help me with my water inlet valve on a kitchenaid undercounter, it just keeps letting water run into the reservoir. the solenoid reads 265 ohms. thanks tim

[@BeardedApplianceRepair]

you probably have a stuck water valve. I would start there.

[@ryanrichards600]

Have you come across any ice makers that make ice but don’t hold or build up ice supply?