Dude I feel you. I have a similar Samsung and the ice maker crapped out. As I worked my way through the troubleshooting I needed to reboot the machine by unplugging it, but when I went to pull it out it did not budge bc the side walls have bulged considerably. I've always been able to pull it out but not anymore. If I tried I would end up ruining my cabinetry. Do you have an update on your issue, were you able to get your refrigerator refunded? Thanks!