Koss headphones Lifetime Warranty Exposed!

Koss offers a limited lifetime warranty on almost all of their products, even including the KTXPro1 headphones which often sell for under $15. But what's the catch? Do they honor it? How long does it take? And is it worth it to make use of the warranty, instead of just buying another pair of headphones? Let's find out!

[@KossStereophones]

Glad we were able to take care of you and you were able to take advantage of your Koss Limited Lifetime Warranty quickly and easily!

[@FroggyTWrite]

it's good to know there are still brands that stand behind their products

[@nxfelibata2403]

@@FroggyTWritefr

[@MaxStax1]

It's about time someone Exposed one of these companies for fully complying with their stated warranty. 😂

[@TorutheRedFox]

they'd be shooting themselves in the foot if they'd complain lol

[@beware_the_moose]

"lifetime warranty" "you just need to pay us again for the replacement" lol what.

[@Dan-TechAndMusic]

On more expensive products, I guess the $9 or so fee really doesn't matter, it's just these cheapos were it makes less sense.

[@xaenon]

Well, for a true 'free' lifetime replacement warranty, most companies want you to mail them the original receipt and ship it to them in the original packaging, and there are often other terms and conditions, and in a number of cases what you get as replacement is not the same as what you had; they're the 'current equivalent' model which is often inferior. Nine bucks and shipping ain't bad, really, considering you don't need the receipt. At least they're not badgering you at the checkout counter for an 'extended warranty' that'll get denied if you don't have the original box or receipt.

[@matthewblackwood9653]

@@Dan-TechAndMusic With their $500 electrostats it's one hell of a bargain. $20. Hell yes.

[@Wooksley]

T C well imagine you bought something like esp-95x electrostats for $500. I’d happily pay them $9 to replace them if they broke, rather than $500 for a new pair.

[@JaredConnell]

@@xaenon that's dumb because its not a time or price based warranty so why would they need a receipt? Maybe if it was only for a certain amount of time ie: 3 years or if they were to refund the money you paid would they need a receipt to document the exact purchase price and date. Otherwise you have the product so why do you need to prove you bought it to use the warranty?

[@AndyBHome]

The thing is, this is a $9 replacement fee for a $15 pair of headphones. They offer the same replacement warranty for $100 headphones, and $150 headphones. I've been a fan of the sound and durability of Koss products for years. Style and feel is another matter, but I think they've always been pretty good products, comfortable and good sounding, for really good prices, in my opinion. They do feel cheap, but I haven't had problems with them being fragile.

[@theincrediblehulk2865]

I loved how your content style has not changed.

[@sammy2k66]

They fulfilled their lifetime warranty obligation. The title of the video makes it seem otherwise. Still a great video though.

[@nickwallette6201]

I think it’s supposed to be tongue in cheek

[@Graham-ce2yk]

I also think the title will get peoples attention. It could be worse though, the company could have said it was guaranteed for the 'life of the product'...

[@JuryDutySummons]

EXPOSED... for keeping up their end of the bargain. :P

[@outofvideos]

@@nickwallette6201 tongue in ear?

[@mraaron1584]

i bought a part of those koss 4AA head phones off some dude his were the original 70s ones. i mailed them in there Canadian warehouse in oct when Canada post does there free ship tueday so shipping cost me nothing. just had to give them the check for $10. the repaired them good as new.

[@Madness832]

In my mind, "lifetime warranty" translates to "we'll forever repair or replace it, at no charge." Not, "pay us half-to-two-thirds, again, to do so." The postage, is however, understandable.

[@MonkeyDLuffy-gd6se]

I mean even as a customer i understand that is quite a lot to ask for. Not only are you then asking for free products in the future but also the labor that goes into it.

[@PercyPanleo]

@@MonkeyDLuffy-gd6se On top of that, with their more expensive headphones (kph30i and porta pro for example) the price difference is a lot more reasonable (~15 and ~25USD cheaper than buying a new pair)

[@jamesdye4603]

The slow turnaround time might be because you are the first one to do this and no one actually knew what to do about it. I can imagine several high level meetings before someone finally said, "let's just send him new ones". Your letter is probably blown up to poster size and displayed in their HQ meeting room. :)

[@gmcnewlook]

That’s the thing those “life time warranty” banks on the fact it might be cheaper/easier to simply buy new ones.... i wonder how many people actually use the service...

[@kbhasi]

Yeah, I end up buying new StarTech USB cables when the connectors on the old ones break, so I know what you mean.

[@catsrbeautiful8254]

I sent my broken PortaPros to Koss and they sent me a new pair. Wasn't quick but a few weeks later I got a package at my door

[@neoqueto]

Koss also makes more expensive headphones so it's probably often worth the hassle.

[@jamiemarchant]

We replaced part of our broken tap under a lifetime warranty and it was free and painless.

[@TheTreyBombay]

Koss has been a wonderful company for customer service. In fact, you can stop by the factory and they honor their warranty for free, no need to pay the $9. They have a little store you can try out their headphones in and if the one you are replacing is in stock, they swap it out there for you. I have had a pair of Pro 4AA headphones that the cord has quit on multiple times and they honor the warranty on then no questions asked!

[@lifefromwithin]

I bought a pair of Porta Pro that had fabric cord during 2010-2011 and they broke 12 times in just 1-2 years. But due to the lifetime warranty, I could only go back with the headphones to the store where I bought them and get a completely free replacement. I was there a lot, it was fun!

[@Livewire91]

Wow how did you break them so many times! :D i have had 3 pairs during 12 years.

[@lifefromwithin]

Live Wire you now, I was young and wild at that time haha. No but those who came with a fabric cord were more fragile than the usual ones.

[@miata350]

I love Koss headphones. Like you, I typically just get new ones after a few years if they stop working. I always recommend them to people. So many people right now are using earbuds, which mostly sound terrible (I once went to Best Buy and tried out every high end model of earbuds they sold. I bought them, took them home, returned them.), and on top of earbuds sounding bad already, the current trend are wireless bluetooth earbuds (I've owned those too) which just further degrade the sound quality. AND on top of that, these so-called "music lovers" are playing their music through multiple stages of compression via streaming services and eating up their cellular data (and fed advertising). So if the topic comes up, I always encourage these people to take a break from what they're used to and try a set of cheap Koss headphones and listen to their favorite music in an uncompressed format. I guarantee it will be mindblowing and you won't want to go back.

[@thedocak7532]

i used the warranty in the UK and they sent me another pair. just postage paid and emailed proof of purchase. also was in a fresh box and adaptor.

[@MasterControl90original]

So did you sent the broken ones back or just proof of purchase? I'm interested because I'm in europe too... Oh wait XD (sorry)

[@thedocak7532]

@@MasterControl90original i sent the broken headphones and sent an email of proof of purchase. emailed them first and it was much more straight forward than expected.

[@MasterControl90original]

@@thedocak7532 mmmh I wonder how much postage costs from where I live to US. Thx for the info ;)

[@thedocak7532]

@@MasterControl90original my koss factory is in the UK, no need to ship to US

[@Livewire91]

Ahh finally a video about this subject. I have always had a pair of Koss Porta Pro's, but i have always wondered if the limited lifetime warranty is really worth it. Other than that i can really say that the koss porta pros have been the best headphones for the price imo. I mean they are easy to wear, easy on the head, sound quality is good, they usually work for 4-6 years. Thanks for uploading this video.

[@eviloatmeal]

I swear by the Porta Pros. Not too excited about the new version with the plastic cable and the little microphone thing. But I still have a few pairs left in my stockpile of the old ones with the braided cable.

[@Livewire91]

@@eviloatmeal I read that there came some X version of the porta pros? Also there is wireless versions and some weird apple version?

[@nintendoatarikiller]

Interesting. I'm using a pair of koss portapro headphones from 2012 and the only thing that's broken is the adjustable headband.

[@yaboidustin2447]

Little bit of sponge and duct tape can make it useless anyway lol

[@Bort_86]

I had mine for about a year when the plastic on the left side broke (but I have quite a large head), I live in Germany and had to send them to the seller I bought them from and they supposedly handled the exchange with koss (but also I just had to pay shipping to the distributor, no service fee)

[@happyjoy466]

I sent in my broken portapro headphones to Koss a few years back (one channel gave up.) I pretty much had the same experience as what's shown in this video. Since they are more expensive than the pair shown here, it does make sense to use the warranty.

[@peterbustin2683]

Here in the UK these headphones cost £26.00 (about $35.00) on Amazon, which isnt exactly cheap, if they were originally under $15 !

[@JonnyInfinite]

Still sound better than most headphones, I prefer these to my Audio Technica m50x

[@anthonyorm]

I bought the KTX Pro 1 headphones because of your video about it and have been happily using them up until a month ago when the connection became loose. I was going to purchase a new pair on amazon but the price jumped up to 42$ CAD. I'm now seriously considering sending them into Koss because its cheaper than purchasing new

[@moagnor]

I went into a store to buy new foams for my Portapro, and they just replaced the drivers to brand new and upgraded ones. The new included a microphone as well, so I can use them to call with the cell phone. Excellent service. From both store and Koss.

[@hexavalentchromium8392]

As someone that lives in Milwaukee, I can say that I've replaced many Koss headphones and I've never paid anything. I just call them the day before and tell them what model I have that needs replacement and they have them waiting for me. I have quite a few ur23s, a ur45, an r10, and a BT540i(which unfortunately doesn't have the lifetime warranty). I drool over the $1k electrostatic headphones, which they will let you demo in the factory store, if you call them the day before and ask. I haven't been there this year so I don't know what's going on there now.

[@gavinalexander5347]

Hi Kevin, great video. When you first reviewed these headphones I was so impressed I bought a pair myself. About 6 years ago they broke (an ear piece broke away from the headband). I pursued the warranty procedure (here in the UK) and they told me that model was discontinued! I was however sent a pair of alternate Koss headphones which I was also very happy with. Keep up the great videos 👍

[@computeraidedworld1148]

The title doesn't make too much sense, seems like a good deal, I've got some really old headphones from them that would be much more financialy advisable then buying the new ones.

[@volvo09]

"Exposed" doesn't mean anything bad. He showed (or "exposed") the entire process he went through and it was as they advertised, so we get to see it.

[@MasterControl90original]

I think he is sarcastic, I heard many complaints about koss warranty so I assume he showed there's nothing to expose

[@1980sGamer]

Gotta love Koss. I have a pair of Koss Pro 4AAA headphones that have the series 1 drivers in them. There were 3 different drivers that they used in them. The series 1 drivers being the best. They needed replacement earpads, which are not the same as the Koss Pro 4AA pads. They don't list the AAA pads on their website but I called them and they did indeed have them and they cost me $5 CDN shipped. I should also mention that if you do send a pair of older headphones to Koss, there is a chance that they will replace the old drivers with new ones. And there are quite a few people who are not a fan of the new drivers that Koss uses. There are a few threads about this on Audiokarma and HeadFi I do believe.

[@TReKiE]

I've had many headphones from Koss and have used their warranty replacement umpteen times with the same favourable results. The most frequent problem I've put in for warranty is broken wire in the Porta Pros. Nonetheless, combined with the cost of postage (from Canada), I've found that seeking out replacement parts elsewhere to be far more cost effective. Sellers sell wire pre-tinned, so it's quick and easy to pull the drivers off, use a soldering iron to heat up the solder, and replace the old with the new without doing anything fancy. I suspect this might void the warranty however.

[@thepessolanoinquirer6856]

I love watching these old product type videos and the classical in the background.

[@savagemadman2054]

As someone in Canada, I'm continuously blown away by how inexpensive shipping is in the US! I'd probably pay 2x as much in postage just to ship it across the street, or 3x as much if sending to a city in another province.

[@AndyP126]

And that's why our post office is in serious financial straits.

[@deletesoon70]

It's a matter of population size and density, this place is YUGE. Population the same as California, and there's nothing longer than a Canadian highway.

[@metamorphicorder]

But that healthcare makes up for it huh?

[@SweetTodd]

I'd still rather live in Canada.

[@jr2904]

​@@SweetTodd with the black face wearing, student grooming, nazi applauder lol?

[@rarbiart]

thumbs up for the FranlabSticker!

[@cawschwarzraben359]

Skullcandy used to have a lifetime warranty and you would only pay the outgoing postage. They would either replace with the same item or if it was unavailable, you could choose a set of equal or lower value. A couple years ago they got rid of that.

[@TekWhizz]

Can't beat these! As shown in the video, Radio Shack sold them in the 80's 90's as rebranded "Titanium Pro." I bought a couple of the Radio Shack Pro 35. You just can't beat the sound from these at any price really. You might have to spend $200 to get something that sounds as good. These are open air, which in many ways is superior to the sound you can get from closed ear, although with a lot of ambient noise these won't be useful, like in busy loud city streets. But in short, you just can't beat them. Now Koss has a new model with a mic on the cord. The lifetime warranty is great if the final cost for shipping and fees ends up being lower than buying new ones. You can also replace the cord by buying a DIY cord from eBay, for about $5 from China, and those wires are super high quality, and solder it. Those volume controls tend to break and aren't necessary.

[@marek594]

I've been using Koss headphones for years and only once I used the lifetime warranty with more expensive headphones (I daily use cheap earbuds). I claimed my waranty with the local seller and in return they gave me a new pair of headphones in a box with all the accessories (I gave them just the headphones in original box, without the accessories). I don't remember paying for the postage, but it was a few years ago.

[@jeepguy95]

Years ago, we had a Jeep that had a factory rear seat DVD system, and it came with 2 pairs of wireless headphones that were branded KOSS. They were VERY fragile, and my sister and I both accidentally broke them. I wonder if KOSS would've had the same type of warranty on those headphones, and we could've gotten replacements (the Jeep is long gone, but we may still have the (broken) headphones).

[@cpta03]

The ear pads on my Koss PRO-4A headphones needed to be replaced, I ordered a new pair on the Koss website about 5 years ago. The cost was only $5. I was pleasantly surprised that Koss still had replacement parts for a 50 year old headphones. Koss is an excellent company that truly supports its customers.

[@BessieBopOrBach]

Grado works the same way. They'll fix your stuff for a nominal fee forever. In Canada it's a little more complicated (the fee is more than "nominal" -- $55) but still cheaper than buying new. Of course, one difference is that Grado really does try to fix your stuff -- they don't just send you a new set.

[@The90sGamingGuy]

I use to have a Koss mini hifi system as a teenager. I think the CD player broke. Now i mainly listen to music on my PC and Sony CFD-S26 boombox. Great video.

[@jimb032]

I bought these after your first video And I couldn't be happier with them. They are not my Bose noise cancelling set, but they are not the same price either. You are getting way more than your money's worth. Another surprising set was a set of Maxell from 5 below...but I think it's a rebadged zombie company now and don't sound as good as these.

[@ThriftyAV]

A worthy experiment on what would normally be considered disposable tech. Just don't get in a big hurry!

[@RickMahoney2013]

Koss made the same exact headphones for Radio Shack some years ago I had both pair at one time. I loved them !!

[@Frank_42]

This experiment is almost on a par with dialing a 1-900 number from the 80s or sending away for a toy advertised on the back of a Captain Crunch box from the same era.

[@JrGoonior]

About ten years ago, I had to send back a set of Koss 4AAT's. Had new ones back in about a week. I live in the south suburbs of Chicago. They don't care where you bought them either. I have a set of Audio-Technica MSR 7's that lost the right channel. They wouldn't honor their warranty because they were bought off Amazon. I fixed them myself, the cord that goes through the headband to the right side had been pinched and broken..

[@7JANEWAY]

I have always liked JVC Flats. You can get them for as little as $13 on Amazon. I’ve always said that they’re the best sounding headphones for the money. And with their design, they fold flat, too (thus the name). And they’re available in several different colors.

[@coolduder1001]

I love those headphones too and I heard of the KCS75 so I bought some. They're nicer in my opinion, but I did have to buy a pair of "Parts Express" really cheap headphones to get a headband. I love them more than the KTX but I wish someone sold a better quality band for it.

[@breakcoregirlxd]

need to give these a go I remember review tech usa talking about them a few years ago. could use them with my Walkman or something

[@markm0000]

Man I remember that guy. I hope he’s doing alright

[@besotoxicomusic]

Wow. Review Tech actually reviewing tech. Seems like a lifetime ago.

[@paul1153]

A good outcome Kevin.A nice result.

[@1blisslife]

They're swell headphones for the price & being titanium drivers like the Radio Shack counterpart. I was surprised not to hear anything about that on this video because it makes them worth it. I know, I know the video was about the warranty. Still it's nice to know about the warranty still being honored. I'm sending mine in, I've had them since the 90's & were to replace the Optimus Pro 35's back then. Thanks for the info btw. ☺️

[@Vegerot]

My father bought me the massdrop version of their flagship headphones for Christmas. They broke recently and had the same turn around time of about 6 weeks. It did cost a bit more than yours to send in but also the headphones were more than an order of magnitude greater price than yours cost, plus it has its own amplifier unit that could've been the problem as well. Overall, I'm quite happy with the replacement, as after shipping it in and getting it repaired it would've cost me sending it out about 12 times before I'd actually spend what they cost.

[@Rompler_Rocco]

Koss Case Closed - Koss NOT Cocks!: "Justified cause of cost of new Koss" says Koss's customer accosted with cost of reboxed Koss

[@planchetflaw]

When I saw the video title I was like "Oh noooo". I am a big Koss fan and have had $100+ headphones replaced under lifetime warranty by them (I don't know if it's just an Australian thing - but the replacement was free). I find their quality, both entry level and higher, to be better than most of the store competition. And cheaper. So it's a win win. I'm glad this video ended the way it did. My only beef was they didn't include a letter. It'd take all of 30s to write a thank you for the review sentence etc. Businesses these days are so sterile.

[@uxwbill]

Good on them for honoring the warranty! Not a warranty thing, but I once bought a gas regulator and the company who made it offered a "free" hat if I would send them a check for postage. Turned out they lost several dollars on the shipping, but they came through!

[@Matticitt]

I have a friend who claimed warranty on his Koss headphones twice now. He did it through a local reseller though and didn't pay anything for the replacement. But it makes sense they charge money if you're sending those through mail as I wouldn't expect them to not only provide a new pair of headphones but also pay for shipping.

[@jerryspann8713]

Radio Shack used to sell a set of headphones called Pro25 which was the KOSS KTX PRO. Radio Shack sold them $39.95

[@TheTapeDiscMan]

So you mean you can just send your headphones in a fairly damaged box that has been sitting in the trash for many years? How nice.

[@cjmarsh504]

I remember the Radio Shack Pro 25's, and 35's back in the day. I had a pair, and they were the best sounding headphones money can buy.

[@andrewr5357]

Maybe I will finally get around to sending in my PortaPros that I bought in 2010, but broke about 2 years ago. Those I paid $35 dollars for, so definitely worth it. Amazon still has them for $35 on sale as of today, but the most interesting thing is that B&H Photo (where I bought my original pair) still has my order on file. Thanks for the video!

[@vipergg9159]

They will send you a brand new pair .

[@johnhodgson5313]

I have had my 1970's Pro4AA, several Portapros and and a UR40 repaired/replaced under warranty. A number of companies don't pay shipping either way, so $9 and the return shipping is paid is fine with me. They even wanted me to send in my HV1's that I burned a hole in with a soldering iron, except I threw them out before Koss started their lifetime warranty. The Koss warranty is "repair or replace", so even if you got the originals back that is within warranty if they now work. My Pro4AA were repaired, and I'm fine with that.

[@fredrodnick2881]

These are my favorite headphones, but I wish they had replaceable ear pads as they rip after a while and I don't like the vinyl ones most headphones come with.

[@vipergg9159]

They do make pads for that headphone , i have them and you can get them from koss or amaon i believe .

[@BilisNegra]

2:43 Upon seeing that screenshot I immediately was like: "That's from the (Thinkpad) X60. I can feel it"...

[@cvbabc]

That's a sell by date. If you let headphones sit unused for too long the sound will begin to rot. If you store them in the refrigerator when not in use they'll last a lot longer.

[@coondogtheman]

I had the RadioShack Pro-35 headphones because they sounded great. I went through so many pairs of those back in the early 2000s. They would either break where the drivers connected to the headband or hairs would get into the drivers and make a buzzing sound. I now use a frankenstein pair that I made from a Coby headset with drivers from another pair and a cord. I don't even bother with warranties. Or protection plans. If something fails or breaks I just buy a new one and take the old one apart for parts. If those headphones were mine I would first try to fix them and if not possible I mod them and then if that fails I part them out.

[@riveracollazo]

Have you tried replacing the stock pads yourself? I have these headphones but the clear versions meant for prison inmates and the Yaxi pads just barely fit them. Don't know if there's a more affordable option for better than stock pads.

[@vwestlife]

Yes, the ear cushions are replaceable. Just carefully pry on the drivers and they will pop off of the headband.

[@-dimar-]

I have multiple PortaPro headphones and some of them get some kind of issue every 4-6 years, it costs less to have Koss service them than buying new.

[@dansmith3085]

The only headphones I can stand to wear for more than twenty minutes or so are Koss Porta Pros. It's good to know that the warranty service is really worth it. Thanks.

[@Stryford1]

6:28 I actually still have my Realistic PRO-25 headphones that I haven't used in decades and is stored in a closet. I didn't know they were made by Koss. I wonder if they had a lifetime warranty and if Koss would repair them or send out a current version.

[@SeekingTheLoveThatGodMeans7648]

For a very inexpensive model, the cost of getting new ones yourself is comparable to the warranty fee and return shipping cost. But it's nice that for all models they'll follow through.

[@inexternalrecords]

You should really try out Sennheiser HD 280 Pro headphones, they will take you to another world. They go for around $100 ($80 for a renewed pair) but I really think they are life-changing. I honest to God cannot use any other headphones that are less than my Sennheiser HD 280 Pros. The sound clarity and depth is astounding. I don't know if you're a big audiophile but I know you're big into electronics so I thought I'd recommend them to you.

[@yorgle]

Odd. I had a pair of KTXPRO1s back from around 2000, although it was the Radio Shack variant (Pro-35A) and i mentioned they were falling apart on twitter, and they contacted me and sent me a replacement pair of KTXPRO1's gratis. I didn't even know beforehand that there was a lifetime warranty on them... or this $9 cost... they didn't request that from me. I love the sound of the KTXPRO1s and they were super responsive with me. So... *shrug* Mine were sent to me in a bag in the packaging.

[@yorgle]

The irony was that i was about to buy a pair of Porta-Pros to replace the broken KTXPRO1... but now i didn't have to. ;) Also fyi, The KTXPRO were the same as the Radio Shack PRO-25, and the KTXPRO1 are the same as the PRO-35 .. with color and branding differences. ;)

[@ethan1970]

After watching your video I went to eBay immediately and bought a NOS 1990 Koss (Realistic) Optimus Pro-25 headphones

[@MarvelDcImage]

The price for a new one has not changed much since this video but they no longer include a 1/4 adapter in a new box at least not for the ones I bought on Amazon.

[@88ariesk]

I should do this with my old Koss Pro 4/A headphones. the one driver is completely dead.. do you think they will send a compatible replacement? The Koss Pro 4/aa's would be my only guess.

[@TReKiE]

I'd contact them and ask, I would guess they'll be able to figure out something. I've had reason to contact their support a few times (albeit not recently), and they were always friendly and down to earth.

[@vipergg9159]

Yes they will . They repalced a pair of 25 year old Pro 4AA's for with no questions asked .

[@mercuryoak2]

Oh my mom used to have a pair of loss headphones I remember they were black. Big over ear type but man they were bass heavy with her bass boosted cassette player by panasonic I remember it had fast forward rewind play stop eject. Bass boost and am fm radio.

[@kenr.4526]

Koss always has been a decent company with decent products. Have had several different pairs of varying price over the years and found that you get a good value for the price.(Avoid the really cheap stuff from anyone ! ) Add the warranty on top of this and being one of the last old school american electronic companies left keeps me a loyal customer.

[@AndyP126]

I've replaced a half dozen PortaPros. In non-pandemic times, it usually takes 2 weeks, sometimes faster. If you live in Millwauke, and there isn't a pandemic, you can walk into the lobby with broken headphones and they'll hand you a new pair for free.

[@DarkusObscurius]

I would love to have this kind of service here in Brazil for repairing my 2 Koss Porta pro.

[@craigoutdoors30]

Do those have better sound quality than the newer ear buds?

[@bbmousedoowop]

I bought a pair of these 25 years ago under the Radio Shack trade brand for about 40 rip off bucks. 😬. I finally bought a new Koss branded set about a year ago for less then half the price.

[@eBag944]

I hope Koss could make a video and publish it on how to "easily" replace an earfoam and replace or repair a broken wire from inside the headphone. I tried but failed to open or separate the head of the phone to replace the foam. I also seem to have a problem having the wire of my headphone tangled in the arm of my computer and broke off from within. Thank you in advance.

[@01chippe]

I always wondered about lifetime warranties. Does it mean YOUR lifetime or the product’s lifetime? I finally got my answer. Thank you.

[@3rdPlaya0709]

Had a pair of pro4aa from 1975. A new pair is more than $60. They sent me a brand new pair.

[@5argetech56]

I was confused at first about the FRANLAB Sticker... But it is there to hide your address... Kudos to Franlab! Multi use sticker! Got to pay the Koss to be the Boss.. :)

[@randyharrigan4790]

I would have just spliced out the defective area of wire even if it meant sacrificing the inline volume control. There problem solved and cost=free.

[@Matthew28845]

1:29 that probably means 8th week of 2020

[@jamiemarchant]

Good point.

[@Messenger_of_Allah313]

Do these have same drivers than Porta pro 1 model ??

[@Ryoga2K]

Good to know.. one has to support companies like these , will probably buy a pair for light listening when I don't want to carry big headphones around

[@und4287]

How many free 1/4 to 1/8 inch adapters have you gotten from continiously rebuying these?

[@ollie3163]

Thank you youtube for recommending me this video

[@vipergg9159]

It is lifetime for most models. Yes it is $9 to cover shipping . I had a pair of old Pro4AAA's that was probably 25 years old and they replaced them after all these years . Recently I had a pair of DJ100's that the cable had kind of split open and the vinyl along the headband was flaking off and because they no longer make the DJ100's they replaced them with the very good Pro 4S which sound excellent . Yes on the cheap versions there isnt much of an monetary reason to do it they do replace them . This is more for their models that cost a little more . I had the Pro 4S in less than 2 weeks after having the DJ100's for probably 10 years . they came in a brand new sealed box with all the documentation and the carrying case for them . . So they sent me a brand new pair of $100 headphones for that $9 check , pretty good deal if you ask me . Name any other headphone maker that will replace them at any point in their lifetime and give you a brand new pair . Myself I have sent in more than 1 pair of the headphones that you show and they have always replaced them , the problem in all cases for those is the inline volume control . I have seen so called higher end headphones like Sennheiser whose quality is garbage and they dont have any kind of decent warranty so Koss is decent in that they will replace it . Myself I'll pay that $9 for a $100 pair of headphones . If you take the 5 minutes to register your headphones when you get them there will never be any questions asked .

[@kevinnichols4105]

Great video

[@GDJason]

Ha! I drive past the Koss factory on Port Road a few times a week!

[@manuellujan666]

FranLab shout out!!

[@nate_d376]

So, they did what they promised. Good on them. I'm sure most people don't take advantage of the service though, because of the initial low cost of the headphones, the 9 dollar cost, and postage.

[@HiCZoK]

however warranty works, Koss is damn amazing anyway. Porta Pro lasted me 5 years already and it sounds sooooo good + it's very comfortable and open.

[@TheBuggyGal]

Could've nicked or marked the plastic of the headphones and/or box somewhere before sending them out to truly see if they gave you a new pair and box or not.

[@OzRetrocomp]

Maybe a small mark underneath the padding or something?

[@7JANEWAY]

PS-I accidentally hit the comment button!!! I wonder if you would be willing to check them out and post a video of your opinion. You could even compare them with the Koss headphones. I’d really be curious to hear which you thought was better!!!

[@deletesoon70]

I've been using the same not expensive Sony headphones for about a decade, the only wear issue is the impossibly thin layer of vinyl on the pads has crumbled and eroded, exposing a layer of poly cloth, which is beginning to fray. Probably $25 from a drug store chain. Nice "Apple" style white cord, 36" long.

[@supergeekjay]

That 2008 number on the box is NOT A date. I work for Amazon. That sticker is an LPN sticker, the kind that gets attached to Amazon Warehouse Deals products. Nothing to do with KOSS at all. The 2008 is just a random sequential number.

[@lisafan6365]

Has anyone ever tried to send multiple broken pairs in the same shipment? Shipping is so expensive right now around $9-10 + $9 warranty fee = about the same or more of a new pair of KSC75. I have like 5 broken pairs I never bothered to return and if I was able to send them all in a flat rate box with $9 check for each set I wonder if I would get 5 replacements or what?

[@Yeshuaschild93]

Does it just sit on your ear? Or does it like really smoosh your ear?

[@vwestlife]

As long as you bend out the headband a bit, it just lightly sits on your ears, and is perfectly comfortable to wear all day. I've even fallen asleep wearing them.

[@johnpossum556]

I dunno. Six weeks? I usually just clip a couple more inches off the end and resolder a new plug on. With the old RS screw on type 1/4 adapter plug it's almost all metal so I've reused the same plug over and over again.

[@vipergg9159]

It is usuallly not 6 weeks , I have done this many times and it is usually less than 2 weeks turnaround time .

[@Erdie5]

I guess I shouldn't expect much from a big company, but it's a bit disappointing that it was just the pair of headphones in the box. No thank you literature, pen, sticker... You ever write praise letters or emails to companies about a specific product you like? I love doing that, they like hearing it and a lot of times they'll kick some goodies your way. I don't want to name any companies, but some (especially food) really kick out the vouchers.

[@jdmccorful]

Point well taken.

[@BBC600]

I was curious what day your $9.00 cheque cleared.