13 Investigates: U-Haul customer jailed over company's mistake

All was looking up for a young Las Vegas couple until they rented a U-Haul truck. 13 Investigates exposes how corporate negligence landed an unsuspecting customer behind bars.

[@vajona2495]

Remember, when companies do these illegal acts it's a civil crime; however, when you do it, it's criminal. Double standards are fun kids

[@miltonhart499]

Yeah, the court declared corporations as people. They should be charged like people.

[@Pooch.12.3]

Is it fun bn a chick?

[@TCrob]

@@miltonhart499 I'll believe corporations are people when Texas excutes one. --- Author unknown to me

[@johnleon2594]

Those COPS KNEW THEY DIDN'T STEAL IT!!! THEY HAD AN ARREST, THAT'S ALL THAT MATTERED💯💯💯

[@rhea9474]

Spot on

[@darrylnelson05]

Why would the D.A. prosecute him? It's clear to anyone with common sense that this was a U Haul error. A rental car I drove to Las Vegas was ticketed for expired California tags. For some reason the vehicle wasn't towed. These rental car companies should be liable corporate negligence. After all corporations are people too!

[@Robocline]

Because he’s poor and looks like a druggie. It’s an easy win unless that lawyer he has is good.

[@spaceracer23]

@@Robocline exactly. He clearly couldn't afford a lawyer or take time anyway from work to go to trial. This DA took advantage and scored an easy win.

[@thomasspringer5187]

They're legal fictions, you have to go after the man or woman who has ownership title. You can't sue a fictitious entity because everything is leased that's attached to the corporation, but you can be compensated by the man who holds title.

[@holayou2241]

Because the court system is based on “sacrificing” people in any way possible. Have you ever wonder why the justice system is so upside down before you saw this? People need to wake up!!!

[@MrJuvefrank]

Hi, there, I heard corporations were controlled by fat cats.

[@roncuthrell1083]

U-haul is directly responsible

[@mrmusicverse]

No question, U-Haul failed to follow procedures regarding their equipment, and they profited from this obvious error. They should be sued.

[@Lee-bh9bf]

My daughter rented a U-Haul truck to move to another city two hours from the city she was living in. She and her friends loaded the truck, she drove to the new residence and had contractors help her unload and move everything in and she called it a day. At 9pm U-Haul phoned her and told her they needed their truck back in the city where she rented it. Her agreement had her returning it the next day but they insisted that wasn't true and would be charging her an additional rental fee and a late fee. Since she was planning on returning the next day anyway she hopped in the truck and drove it back that night just to get them off her back. That's one customer they will never see again and hopefully others because she shares the story.

[@rsxxboxfanatic]

Kinda similar situation with my mom and uhaul years ago. They tried that double billing with her and she wasn't going to let it happen

[@imeldomarcos4126]

Never had problem with u hauls, then again never rented for a long time. Usually short moves.

[@brentfarvors192]

@@rsxxboxfanatic Now you see why someone switched the plates...Someone else got fed up with their BS, and reported it stolen...Went to Uhaul, and switched the plates to continue using the truck free of charge...

[@brentfarvors192]

@@imeldomarcos4126 It's really a "crap shoot" with all of them...Renter beware!! Check EVERYTHING, and get it on VIDEO!!!

[@ohreally404]

@@ragepie292 READ. The truck wasn't due back until the next day. She drove it back that night because they called her at 9pm to return it

[@Spawny500]

So they basically screwed up, forged a document, etc. And they're still in business?? Someone needs to face justice.

[@sc3ku]

right? that seems huge- a forged signature on a legal document and not even the right person! i would say how do these companies slip out of stuff like this, but they have legal $$ and push poor people like this around

[@rosiomagallanes5172]

For that she should’ve sued because that’s a felony . This is why they want to do settlements to avoid court .

[@kiwibonsai2355]

Corporate accountability is as pathetic as politician accountability.

[@thejosh_roberts]

As a former uhaul employee.....this happens ALL the time. Trucks, trailers, car haulers, etc get plates mixed up all the time. Uhaul dropped the ball on this and I hope that the customer gets compensated for it.

[@DeadonArrivalband]

@Bully Maguire as a present human with a job at uhaul.. :eyes:

[@scottd7222]

@@DeadonArrivalband e yes?

[@z_ed]

​@@scottd7222 👀

[@frankdenardo8684]

They did get compensated for this. The attorney settled out of court for about six figures. The company had to wake up and smell the cow manure, and whoever installed the licence plate did not do the job properly. I worked at rental car agency and when a car got the plates, I was told to install it on a particular vehicle. A stolen licence plate goes like this. A criminal would go to a dealership, an automobile dismantler, wrecking or salvage yard. Take the plate off the car, put it on a stolen car, and commit a crime. When they are finished with the car. They would abandon the car or take the licence plate off the car and throw them away in trash can only to be in the hands of a souvenir hunter.

[@Marynicole830]

@@frankdenardo8684 something similar happened to me but with a rental car. They called the rental car company, the actual office I got it from (thank god it was business hours) and whoever answered was chill and told them it’s super likely that it just had the wrong plates on it. They let me go. These cops just wanted to arrest someone and knew by looking at them that they couldn’t fight it. It sucks that he lost the job over this. I’ve been there. We had a whole new life set up, old historic house with a full attic, new car, and a trade job with a livable wage. We lost it all over stupid bull and the system just wouldn’t leave us alone. We didn’t commit a crime, we didn’t hurt anyone but they were sure we did for whatever reason. Probably because of how we look.

[@sinebar]

I've heard other stories about rentals and false arrests. It's actually a major problem. But the way big corporations operate now is accuse/charge you now and you figure it out. They've gotten away with literally robbing people that way.

[@UncleKennysPlace]

Hertz. Many instances. And they are finally 'fessing up.

[@jeremyaltom1303]

And police are in on it. They just “happened to run the plates”

[@tombrady6596]

Just go buy your own car, or drive down to another state in your own vehicle. No need for rentals unless you have a job that doesn’t offer time off for these freak accidents. Then that’s on you and your life choices. You sign long contracts to rent cars, actually READ them first. 🤷‍♂️

[@runninreb9142]

@@tombrady6596 Huh? You're suggesting that someone buy a truck just to move? Then what?

[@butterflydana3856]

@@runninreb9142 some people are just plain stupid with no empathy for others as maybe is Tom's reason's for the unreasonable comment. So many ppl use UHaul as we have I guess I will do more than my usual reading of contract, my walk around I'll will certainly add to my list the dang license plate on the contract does it match license plate on the dang truck. I hope the ppl that rented before these see's this because maybe UHaul told advantage of them also.

[@FluffyButtFarms]

They should have got millions and law enforcement needs to start holding these rental companies accountable as way too much of this kind of stuff is happening lately.

[@Hephzibahh]

it's not law enforcements fault smh

[@shadowjack48209]

@@Hephzibahh What do you believe should happen?

[@leewilliamson7119]

millions really dickhead?

[@bokesnmokes]

Millions? WTH are you smoking?

[@garbageman9145]

@@bokesnmokes he's probably smoking that plant that went missing

[@erikliljenwall8185]

This happened to me. I spent Christmas 2020 in jail because U-Haul rented me a truck and then reported it stolen.

[@perpetualgrowtheveninsnow3389]

This is freaking horrifying. This lawyer is so amazing. Kind humans is what the world's about. Beautiful

[@randomstuffwithnofluff7472]

It primarily isn't out of kindness. That lawyer saw an easy money making case for both him and the couple $$$

[@duck_and_cover]

Thanks to KTNV for helping out. This type of predatory corporate behavior is overlooked all too often. How many other people have been taken to the cleaners every day by big and small corporations who condone such unethical unspoken policies and procedures.

[@Brucev7]

Easy to sweep under the rug if you don't have money

[@kennyspaulding796]

And thanks to that attorney for taking the case.

[@brendaking8532]

Preach

[@johncheetham7789]

Saw a similar situation today on the same company via KZbin.

[@naye_naye5683]

That's the way of the world these days. EVERYTHING is a scam...

[@TheFrenchPug]

Good job helping those kids out. They obviously did nothing wrong and got shafted by U Haul. I hope they got a very big settlement.

[@bobroberts2371]

@Q A And it will all go towards a meth party.

[@austindarrenor]

@Q A Wow, that's a lot more than the $3,500 they were offered. I'm going out and renting me a U-Haul. Gotta find one where the plates don't match the contract. 🤑 Fill it with stuff from a nearby dumpster.

[@doc.holiday9414]

Hopefully all that "extra" money lying around wasnt the cause of another relapse

[@whattheysayaboutme425]

KIDS ??? 😂 LOL 😂

[@soundhealer6043]

@Q A And they only offered that because they got exposed. They actually sent the payment to collections on this poor guy. Complete psychopaths. Once they got exposed, THEN they cancelled the collections.

[@petercohen4345]

You're right, there are importance of multiple stream of income, unfortunately having a job don't mean financial freedom or security

[@helenchitmon373]

So true, so difficult coming up on what to invest in... any idea?

[@petercohen4345]

Speaking of being successful. I know I am blessed if not I won't have met someone who's as spectacular as Josh.

[@illuminatigiveawayagent243]

I must say crypto is the future and the way Investment is the only concept that separate the rich from the poor

[@markmiller8093]

Yes I am a living testimony of Mr. Josh Mr. Josh has changed my financial status for the best. all thanks to my aunty who introduced me to her last year

[@rajhawinter4657]

I have also expirence his great work he's good in trading

[@robinsakofske9975]

I had a similar thing happen a few years ago. We rented a car to take my daughter and her friends to a concert. On the way home, we were pulled over for expired plates. Fortunately, the cops did not write a ticket. The car rental company apologized but I learned to beware of this going forward.

[@ItsMavicBrah]

I will never rent from U-Haul Again... My story didn't end as poorly as this but did cause me a lot of time to sort out. I rented a truck, drove it less than 25 miles and returned it, when I got to the person to return it he said to leave the key in it... So I did. Well another customer took the truck (I guess the wrong truck) for 3 days and I got a charge on my card several days later for near 800 bucks. Took 4-5 hours on the phone to sort it out... and I don't think I would have, had I not kept calling back to talk to someone who could do something about it. Of course the reimbursement takes 3-5 business days... in that time I got ANOTHER charge... for tolls this time... The person who took the truck and used it for 3 days... racked up nearly 200 bucks in tolls. So I had to repeat the process to get that money back. I cant recall the lady who helped me, but she offered a discount code or something (Icant recall the exact offer) to me as a courtesy, I told her thank you for all your help, but I will never rent from your company again after this.

[@MrJuvefrank]

That's that game UHAUL plays. Once they get your credit card, they take as much money as they can get away with. I haven't gone to UHAUL in 7 years, and I'm still not going back.

[@DJJonPattrsn22]

All that bullsh*t and all they offer you is a discount?! That's insulting & offensive actually!

[@ItsMavicBrah]

@@DJJonPattrsn22 to be honest the lady I finally got a hold of, after hours of useless idiots on the phone, was a real nice lady and she did everything she could to make it right. I can't fault her as she did a great job. Uhaul on the other hand can suck it.

[@Shineynsparkles]

Wtf you should sue

[@ItsMavicBrah]

@@Shineynsparkles I got the money back so didn't need to sue. Even if I didn't, litigating would cost more money and time than I'd get in return.

[@Jess4mab]

On top of the guys being arrested, she loses her mother's ashes?! That is heartbreaking! There is no way to compensate someone for something like that. I hope they at least got enough money to have a fresh start and forget about this entire mess! Thanks for sharing this- I'm sure all of us will be thoroughly checking any vehicle we rent from now on.

[@jerryeinstandig7996]

dead ashes have a value of zero

[@doomguy2532]

@@jerryeinstandig7996 symathitic value

[@TL....]

why do people want to keep ashes seems morbid, like when people take photos at funerals of the open casket creepy

[@jerryeinstandig7996]

@@doomguy2532 spell check ?

[@susanmoore500]

@@TL.... I bet you a European guy or white just from your comment? i could be wrong?but i bet my last buck im right?Just because how majority of the people think is like you did with your comment.People keep ashes when they want to be close to a very loved and missed person(great 👍 dad,loving mom🌷)so what morbid and strange about that?🤔 You people lived in a cave so long you forgot about the warmth of nature..

[@_HMCB_]

My goodness. Could U-Haul have been more negligent and incompetent?! I don’t think so. Add to that, forging the guy’s signature is criminal. And that collection attempt was just icing on the cake. SMH.

[@ahmedalanbagi1416]

Those people need to heavily sue. So big companies need to pay close attention.

[@edgaralanfrog]

They were just gonna say “Sorry for being negligent, here’s $3K, we good?” Oh no no no no, sir, I would have sued the heck out of U-Haul. And the audacity to send them to collections, lose Sarah’s mother’s ashes, and basically expose her information to criminals? The audacity. The nerve of them. I most definitely will move my stuff in a wheelbarrow than use u-haul.

[@Ragluvvulgar]

Periodttttt!!!!!!!

[@jimflipz4774]

Ok strongman

[@MichaelClark-uw7ex]

@@jimflipz4774 Beats going to jail on false charges and having your shit stolen, don't it?

[@Milesco]

_"I would have sued the heck out of U-Haul."_ And they did! I only wish they could disclose how much they got, but I'll bet it was a lot. 💰

[@jimflipz4774]

@@MichaelClark-uw7ex you ever heard of Ryder two men and a truck a friend with a truck any of those cross your mind when did they stop teaching critical thinking

[@Coats2112]

The fact that people are still doing business with U-Haul and Hertz, amazes me. This story has been unfolding for almost 3 years.

[@LegendStormcrow]

Not many options. Sucks, but it's true.

[@coastiesaurus6810]

It really hurts when you rent from Hertz. Arrested, thrown in jail and have to prove your innocence because some clerk screwed up. It happens way to often and there a lot of lawsuits in the works against Hertz as a result. See U Tube for more "Arrested While Driving Hertz"

[@Justin-cn9hq]

You tell us what alternatives there are? I'll wait.

[@goblinsubhuman7360]

@@Justin-cn9hq Hertz2Haul

[@LodinxHijinxPickleball]

@@Justin-cn9hq You can load your belongings into grocery carts and walk to wherever you need to relocate to. I find that stolen grocery carts work well, because you can just dump them wherever when you are done. If you need help, a good insider tip is to manipulate nice old ladies into doing the lion's share of the manual labor. Old ladies are desperate for attention and would prefer indentured servitude to another lonely day spent watching reruns of Pimp My Ride. Post menopausal women are all good targets, and if they aren't too too old then they might want to get hot and heavy in their bedrooms which are always nice especially because they usually have high thread count linens. The real jackpot is if they aren't too ugly and if you aren't ugly then these are ripe conditions for a mediocre old lady actually paying YOU for sensual favors - and that's on top of them hauling your stuff across town or across states/regions in ratched old stolen grocery carts. Hope these alternatives are helpful!

[@brandyb2931]

He should have that charge expunged from his record as well, this is nuts!

[@loribaker8339]

Poor kids. Hope life gets better for them. This was a really crappy deal. I hope they got a good chunk of money. Thank you to the attorney that took their case.

[@nunurbiznis4749]

“It’s not our practice to offer comment on legal cases” Well, it’s obviously not your practice to check your vehicles or follow your own procedure, now is it?

[@brentfarvors192]

It's a great racket if you can land it; Rental company blames Police; Police blame rental company; WE PAY. Noting get's fixed, or changed...

[@paulmiller5312]

This report is bogus in blaming Uhaul for the problem. These people were victims of a thief who stole a truck and swapped out the plate. They also caused their problem by not having their rental contract on hand to show proof that they had rented the truck. Also the police could have contacted Uhaul to verify the claim that the couple were in legal possession of the truck. People want to blame a company instead of taking responsibility.

[@brentfarvors192]

@@paulmiller5312 BUT, it's U-Hauls RESPONSIBILITY to NOTICE IT, INSTEAD of calling it in STOLEN...The customer that rented the "stolen truck", is the LAST ONE responsible!! So, YES; IT IS U-HAULS FAULT!!!

[@paulmiller5312]

​@@brentfarvors192 It's not Uhauls responsibility. It is the renters responsibility to keep their contract on them to show that they are in legal possession of the rental. When Uhaul reports a vehicle stolen. They give the license plate number to the police. This thief swapped the license plates. There are a lot of details left out of this report. Why was the license plate ran by the police? What was the driver doing when the police did this? Police don't just run license plates for fun. And dealers don't check the plates on the trucks either. This is done on a deeper inspection level than a truck return. Why didn't the police contact Uhaul since the customer was claiming to be in legal possession? Was he in legal possession? At .99 cents a mile. Taking a truck from St. George to Vegas on a round trip is expensive. And this guy claimed to not have money. I suspect that he did a local, one day rental in St. George claiming he wasn't going very far. Then just kept the truck.

[@brentfarvors192]

@@paulmiller5312 He HAD the contract with him, idiot!!! I SWEAR, listening comprehension is not what it used to be!!! He SHOWED THEM the contract!!! They DON'T CARE, because the plates were STOLEN...It's Uhaul's responsibility to NOT rent out trucks with STOLEN/SWITCHED plates!!! SAME as it is for YOU or ME!! It's my responsibility to make sure anything I sell is not stolen...

[@senyagwynn8121]

This is disgusting that they can get away with this and the DA would even waste everyone's time with charging him!! Then the Haul company would try and use scare tactics to extort $900 from them!!

[@brentfarvors192]

DA/Courts don't care!!! Oh, you still thought it was about "justice"...? Rofl

[@aero3589]

@@brentfarvors192 sooo sad. This is what our tax dollars are going for. Thing have to change. We need to start making huge changes.

[@lindseywagner7510]

Our tax money pays for there arrest! Crazy!

[@8BitGamer4life]

They look like the generic homeless junkie couples I see around here. Something doesn't seem to add up on their part.

[@brianmiller5750]

@@8BitGamer4life Judgemental much?

[@zebeart8808]

I would have never thought to check the license plates. I would certainly be hesitant to ever use U-Haul after this. I cannot believe they are still harassing these innocent people. How absolutely horrible.

[@PorkChopJones]

I never checked either back in my younger days. But I did as I got older, mainly because many companies like this have slim pickings when they hire new people. Many of which look on the shady side. Let's put it like this, if they have my credit card in their hand I don't let that card out of my sight ok. Some managers are crooked too!

[@user-wu5ql2zc1m]

Thank you channel 13 for sticking up for deserving people❤

[@cookiee5272]

These people are crazy, charging them after the vehicle was confiscated. I guess they want another law suit because their messing with their credit now.

[@donnaleveron6511]

Note to self: Do not ever rent a u-haul truck.

[@Brendito1]

Imagine being so disorganized a local radio station has to tell you you’re wrongfully billing a couple you just got arrested along with some stuff stolen xD omg

[@lirobinght]

I would never think to check the license plate... thanks for heads up! This was an awful experience.

[@captzoom1778]

I hope they got a lot of money that's ridiculous and then they tried to charge him for the overtime because it was impounded because of their mistake they're terrible

[@stevebacasr]

They received $176,000.

[@j.r.9104]

And sent it to collections... that's f!+ķed up.

[@wesm3915]

That's a drop in the bucket to what they should have received, terrible lawyer, he should be disbarred. The lady in Alabama that was charged with shopping and arrested, was released after the internal store camera showed she didn’t shoplift was awarded 2.1 million dollars. After all this couple went through and the lawyer only gets them $176,000.

[@mrshappilymarried1]

@@wesm3915 well their bucket was Empty before this happened so I'm sure they're grateful. They didn't even have jobs so $176k is a GREAT START.

[@tomcatt998]

@@stevebacasr not nearly enough $$$$$$$.....

[@ToLateToSave]

Once again "Stupid Police" could have prevented this entire situation if they only been reasonable after learning the stolen plate was the fault of U-Haul and not the driver/renter of the truck

[@ForeverMPH]

I agree completely. And it always amazes me how they arrest innocent, law-abiding people, but can't seem to get the dangerous ones off the streets.

[@yOGlo]

Everytime I rent a uhaul... I'm gonna check tha license on tha paper n tha license on tha truck n I'll start a pissy fit if it is wrong plate

[@pabeebe76]

C'mon this is the police, you are expecting waaay too much.

[@chasetonga]

Right? They couldn’t read the U Haul paperwork?

[@mark4m557]

They probably flipped a coin!

[@junglekutz5625]

I'm glad that the attorney took the case. As most attorneys just stick to cases that they're use to and can easily defend. These companies employ individuals that don't do their job properly, yet they take no real action when it comes to customers having to suffer from their incompetencem

[@sal-g259]

I've rented several u-hauls before and I have always been advised to do a walk around to check for damage before driving off with it. I take the opportunity to also check the plates and the VIN.

[@cynthiatolman326]

Never plead when you're innocent. U-Haul's behavior is unconscionable. I won't ever rent from them again and I hope others will follow suit.

[@robertschaaf7192]

yes

[@devan6127]

Yep same. They won’t get my money.

[@lilithdemonia74]

Its easy to say never plead guilty when you're innocent, when you're sitting at home, comfortable, chilling out. But when you're told the DAs coming at you for 10+ years, or you can plead guilty and do 2yrs....you're facing losing your job, your home, losing your kids, and possibly losing your life in a jail cell, things are quite different.

[@closer02001]

Yep. Put U-Haul in the same list with Hertz Rental Cars

[@dverygrateful1]

Have you ever sat in jail. Broke no way out but settle. No so stfu.

[@carmenhuff4805]

I’m moving soon. I will be checking all this information. I know it’s awful for all the horrible things you had to go through but you are helping other people to check all the information and I thank you for that !!

[@gmax341]

Absolutely. Don’t be shy to ask questions and look your rental over before leaving the place of business.

[@brentfarvors192]

@@gmax341 Sounds more like you need a lawyer with you whenever you sign anything..."Make sure to add a clause that the rental company is liable, and automatically confesses to any crimes that may or may not have come before renting the truck..."

[@ForeverConsciousResearch]

Penske is always cheaper than U-Haul for truck rentals, so you may want to consider using them. I've used both but will never in my life use U-Haul again after this... purely out of principle for how they acted from start to finish with these poor people. It's absolutely disgraceful.

[@TheRedskins2175]

@@ForeverConsciousResearch Not true! I just checked and my rental from U-Haul is $1500 less than Penske.

[@danrossell6375]

How are you supposed to check on the registration of the vehicle you are renting? How do you know if the plate on the 26' FT truck you rented doesn't belong on a van? The vast majority of U-Haul vehicles are registered in Arizona.

[@dawood121derful]

Having recently moved from Utah to Kansas I deliberately avoided renting a cargo van as the prices quoted were ridiculous. I determined that it was cheaper for me to just give away $1400 worth of furniture and pack what I could into my car.

[@beehay3361]

Thank you for this information.

[@adirondackdarling214]

It’s a good thing that you investigated. Otherwise, I guarantee the collection agency would still be pursuing them!!

[@sexygeek8996]

The same thing happens with rental cars that are incorrectly reported as stolen.

[@ChaplainBobWalkerBTh]

Hertz hurts

[@bobroberts2371]

Showing a valid rental agreement ends the problem however I'm betting the people stopped get combative and as a result are arrested.

[@ChaplainBobWalkerBTh]

@@bobroberts2371 wrong since police are not allowed to be the judge who makes the decision if the rental is valid or not.

[@bobroberts2371]

@@ChaplainBobWalkerBTh Show the police the rental agreement, police call rental company to confirm. Using your logic, anyone that gets pulled over in a rental car for any reason goes straight to jail.

[@ChaplainBobWalkerBTh]

@@bobroberts2371 police do not use logic and a police report can only be solved by a judge. if something is reported stolen, police do not modify the report.

[@ryanmcphee8451]

I'll never rent a U-Haul bc of this video . Thanks for exposing this

[@HYPHYRAGE303]

This just happened to two lady’s in California and they were arrested by 12 cops at gunpoint thinking it was stolen . Cop put his knee on the girls neck and back and everything!! Wtf bro!!

[@quentinterry8526]

It happened to me in phx. The truck died and I called for the roadside assistance. They said "Hey that truck is stolen!" When the repair guy came to jump the truck. Lol he got all tuff and told me I can't get my apartment out of the back of the truck... We both called the cops. My dad's a cop here in phx so it all ended well. Thank God.

[@DJJonPattrsn22]

Wow! Well, you're super fortunate that your dad is a cop! Otherwise you absolutely would have been screwed, no doubt about that!

[@notsofancyqueen4794]

My husband rented a trailer from them once and returned it the next day to the same location. Two months later they charged his card for the same amount at a location 5 states away. He called them and asked them to take it off and they said no, you’re liable for the charge. He explained everything to him, we’ve never even been to that state lol, and they pretty much told him to gfy. He put a stop payment on the charge at the bank and then they banned him from renting at any Uhaul for life 😂 I see they are terrible at everything to do with the business. At least we didn’t get arrested and lose all the important stuff we owned. I feel so bad for her especially, her mothers ashes are gone now

[@craigjensen6853]

I got banned for life by Ryder for hitting a gas station awning that was too low. Destroyed both the gas station and the truck but I got out just before it came down. My insurance company claimed the awning was compromised by rust in the poles and won. But I still got banned.

[@foxiedogitchypaws7141]

How much is a mother worth? Disgusting U-Haul.

[@cliffnelson1174]

This lawyer needs to sue this company to Make sure this couple doesn't ever have to work again.

[@HowardLuken]

This is what Hertz was doing to their customers. Instead of checking the GPS on their own rental cars and showing that they were sitting on the lot they reported their own customers as having stolen the cars! Perhaps hundreds of victims of this idiot corporation. U-Haul is much the same. The record keeping is crap and I've dealt with the employees at their stores. Rude and unprofessional.

[@ronnieking3848]

In Texas, an employee that rented the vehicle has to file an affidavit in person at the police department. That employee has to list everyone in their household and swear out that they were not involved with the theft. It's very annoying and easier to just get it repo'd. I worked in car rental for over 5 years and only had to do it once. I had customers call and say, hey your car is going to be here in Louisiana, etc. when they hadn't rented for a one way. The smart thing to do is to work with other rental companies to get your car back. Sometimes we asked them to drive our car one way to pick up one of their cars. Hertz are asses.

[@jamesjoseph5707]

That's my experience also. Unprofessional Sales People who dont like their jobs. As if it's a Hard Job to do. Please.

[@carolkidd6393]

Without the assistance of the lawyer, these people would not have had their case resolved relatively easily, ie they would probably still be fighting to put an end to the harassment of the collection agency. The "little guy" too often faces an endless battle with police and corporate America. And a paltry offer of $3500 after subjecting this couple to prolonged intimidation is ludicrous.

[@tinacarrasco278]

Thank you for investigate mess you all rock

[@andrerobinson2923]

Thank you for this story. I actually reported a Uhaul that was abandoned in front of my office once.

[@nasty6758]

I never had this issue I rented a lot of Uhauls. This is disgusting and going forward I ill definitely check those plates.

[@dfpytwa]

When I was young and mostly living on the road I worked for a car rental company for a few months just cleaning cars when they were returned. It was pretty common for cars to turn up with missing or swapped plates as well as finding paraphernalia, drugs, drug residue, spent shell casings and sometimes a loaded gun or live ammo. All things that could get someone wrongfully arrested. When I rent any vehicle I look it over good before accepting it. I make sure all the numbers on my contract and registration match the make and model, VIN and plates. I look it over for damage, make sure all the lights work properly and inspect the insides and all compartments carefully for any signs of it being used for transporting contraband including under the seats and popping the rear seat out to inspect under it.

[@allendaigle6351]

And you can bet your ass you can't hold no police department liable😂

[@jorgemarin7303]

Check the paperwork, the fine print and the tag before you ever rent from U-Haul

[@kendavis8046]

If U-Haul is watching - I know which company I will NEVER rent a vehicle from for the rest of my life. This would have been so easy to fix, but they chose the hard route. I'll be sure to relate this story should anyone I know want to rent a truck for anything.

[@donwold1622]

Yes. Screw U Haul. Screw Hertz. And SCREW the Henderson Police Department and their shitty town.

[@pleasebeinteresting]

And nobody cares . Ken

[@lkf-gu4ls]

This happened to me. Only on my car. The short story is, someone stole a 76 Buick . They took the tag off the Buick. Found my car , took my tag. Replaced my tag with the Buicks' . The cops ran my tag first. I was arrested. This was 4 days before Thanksgiving 1976. I was released on my own recognizance. Thanksgiving morning I get a call. The police recovered the Buick and my tag. I was welcome to get the tag back, if i went to the police station to get it. I still had a court date and had to show up to be acquitted. Unreal, but true story. Moral of the story. Damned if i know.

[@barbarawilliams7999]

This happened to me with Budget. Police towed my rental from infront of my house saying this car was reported stolen

[@IuItim]

How’d he lose his job? Wasn’t he working with his brother? He fired you for getting arrested for some bs you didn’t even do. 😭 now that’s the real story

[@piotrk1047]

brotherly love😆

[@travelingteslastyle765]

I smell multimillion dollar lawsuit!!! Go get those bastards by using the same broken legal system!!!

[@yungplague5534]

Yes sir get paid

[@NETWizzJbirk]

Multi-million no. That said this probably should be a five figure lawsuit

[@stevebacasr]

They received $176,000 as a settlement.

[@melissamatt3944]

Sarah is my sister and the ashes were our mother. She has received nothing for any of this. The settlement they are mentioning was just nicks for the arrest and jail time. That's it. And that was not much.

[@pvpat92]

@@stevebacasrhow do you know that?

[@jodyvanliew2514]

It is scary to rent anything nowasadays . Hertz has plenty of lawsuits against them for false stolen vehicles by customers that had valid rental agreements .

[@juliehenderson1672]

Wow,! Thank you.

[@Head-ck4hu]

I'm a University of Alabama alumni. I've never seen it with U-hauls, but cops routinely and automatically run plates. When one comes back as a rental they will stop them, check for out of state licenses, then write some boggus ticket. Knowing the people won't fight them. Glendale AZ is so notorious for doing this during Super Bowls, Fiesta Bowls, and NCAA playoff games that we get a letter warning of this and told to not rent and to use Uber or taxis. We won't be back.

[@dragonleheart2137]

Another common scam is to steal the plates off of your vehicle and replace it with the tags previously stolen from another vehicle that they have been using for a while. You may want to occasionally glance at your license plate to make sure it’s still what you were expecting. This happened to a friend publicly parked in front of a pet store.

[@guineapigtalks]

Oh wow

[@ralfie8801]

That used to happen here all the time until we quit putting the registration stickers on the plates. The sticker is on the inside of the windshield.

[@rustinstardust2094]

@@ralfie8801 That's smart. It's not hard to steal someone else's registration sticker. How do I know this? ....My dad did that once. 🤦‍♀️

[@mikedavis6690]

@@rustinstardust2094 stickers are easy and fast to remove cig lighter to warm it up and remove adhesives .... glue gets hot though so don’t burn ya finger.... also why people cut/ slice the stickers so you can’t remove as a whole

[@rsxxboxfanatic]

That's why I put a razor blade to the sticker.

[@brixmoore9871]

The UHaul executives need to be locked away in federal prison! This type of actions are both shameful and disgusting.

[@jamesreese1999]

Damn it, you NEVER stop protesting your innocence when cops are trying to railroad you! You NEVER give in!

[@VOAN]

It looks like U-Haul is trying to learn this practice from Hertz.

[@runninggreywolf8313]

This is a cautionary tale for ALL UHAUL RENTERS.

[@MilePost106]

Sounds like an inside job and someone called about it and took the contents out of the truck. U Haul is doing a bad job by not inspecting their vehicles coming in to make sure everything matches up.

[@bobroberts2371]

The police probably had a automatic plate reader and they is how they knew the plate was stolen. Regardless, showing the police a valid rental agreement should have solved the problem however, these people look like meth heads. I wonder if they have priors / warrants ?

[@roy19491]

Towing companies go through towed vehicles as a matter of course

[@triciac1019]

@@bobroberts2371 what a horrible thing to do, judge someone for the way they look. They were totally innocent in this.

[@bobroberts2371]

@@triciac1019 If the GF is working for a franchised real estate company, there is no way they are going to allow purple hair. As for the rental, all they need to do is show the officer the VALID rental agreement. I'm betting they rented this in someone else's name hence the jail time.

[@mrrothstein7577]

This is complete negligence on the company and I hope this sets future precedents .

[@DeadtomGCthe2nd]

U-Haul needs to get their crap together. I recently rented a u-haul and was directed to the wrong location to pick the u-haul up.... 2 hours away from the "right" location.

[@J0shua029]

I stopped renting from uHaul a couple of years ago now. They can have fun with their shady practices. It’s all gonna catch up eventually!

[@MonkeyJedi99]

I irritate the places I rent trucks or other equipment from, because I refuse to "take their word for it" on the pre-rental and return inspections. Whether it is UHaul, Ryder, Penske, Bobcat, or the local home and garden center for a rototiller. Pre-rental inspection done by ME, and if they are lazy enough to let me do the post-rental inspection alone, then I do that also.

[@Nirobiscloset10]

It's starting to catch up with them. Good.

[@jeremys6631]

the fact that cops arrested and charged them for having Uhaul truck with wrong plates... a simple phone call to Uhaul and impounding of the truck would have done the trick. I'd be sueing all parties involved in this matter. they in mud and stuck these jackhole just almost put them 6 feet down

[@marvinbrando722]

Cops are people's enemies. They have been for companies and powerful people.

[@DJJonPattrsn22]

The police have qualified immunity, you can't sue them!

[@jpdoc5722]

U-Haul , Hertz .. and list goes on 🤦‍♂️

[@JareRL]

Uhaul gave me a "Return to same vendor" Truck when I told them I was moving from Florida to Wisconsin... Never using Uhaul ever again. They tried charging me an extra $2000 for their mistake.

[@bodhi8260]

Arrests stay on your background check for future employers to see, even if dismissed. They will lie and say they don't, but background check yourself and there it is!

[@mstover2809]

If I understand this correctly, the charges were NOT "Dismissed" rather he has a CONVICTION (pled "No Contest") on his record for something he DID NOT DO!

[@gregGould]

Great!! First Hertz getting people arrested for Hertz's negligence and now U-Haul doing similar stupid stuff. This is laziness by the employees and negligence by the companies. And they only offered a settlement of $3,500 and apparently threw away the contents of the truck? SHAMEFUL!! And the woman's mother's cremated remains are lost forever? That is severely messed up!! What happened to accountability?

[@jerrynewberry2823]

Complete incompetence by U-Haul. The kid got bad advise on his plea. I wonder if they furnished him a lawyer, he wasn't employed yet. Their missing possessions should also be returned or compensated.

[@rastafee5818]

My husband and I had a similar experience with U-Haul.

[@valeriealmaguer4747]

I recently rented a Uhaul truck and took complete video of the truck including the plate before we left the Uhaul lot. To protect myself. Including the inside of truck.

[@brianb99]

Uhaul does not deserve anyone's business

[@Derikimi]

Judging from their smiles, that settlement must've been high.

[@nancismith7705]

They deserve every penny. She lost her Mother’s ashes and had her social security number compromised!

[@JV-mw7gv]

I was an area manager for the company for over a decade in a big city. Plates were regularly stolen/swapped on a daily basis. The VIN was always required to make a stolen report. The difference here is that the police were not smart enough to run the VIN before making an arrest. These people had a valid contract; it is obvious what happened. Checking the plate is required by law and was part of U-Haul’s policy. However, babysitting the plates was not. It is not reasonable to babysit license plates as most of the plates are mostly stolen/swapped when the renter is in possession of the truck. Blaming the company is lazy and ignorant. Blaming the police officer who did not check the VIN is more appropriate, unless you want to blame the criminal. Uhaul is a multi-billion dollar company. You think they don’t have highly payed lawyers to settle this stuff? That’s just plain dumb. They should have sued the PD.

[@bad_alice]

My daughter and her husband rented a U-Haul to move house. They stopped at my house to get me to follow them to the return location. The U-haul wouldn't restart. We tried the usual things to get it going again without success. They called U-Haul to explain the situation. U-Haul sent a wrecker to pick up the truck. Her husband signed the paperwork the wrecker driver had from U-Haul and assumed all was well. About 5 months later, they were pulled over for speeding (in a local speed trap). After running her husband's name, it returned with a grand theft warrant. U-Haul reported the truck stolen. He was arrested. This left my daughter and her newborn stranded on the side of the road in the middle of winter. We picked them up and drove the car back home. I remembered the tow company that picked up the truck and contacted them. They faxed me their info, including the U-Haul employee who signed the truck's return. My daughter and I took the original paperwork to a different U-Haul location and had them search for the truck. It was currently rented out. So my son-in-law was sitting in jail for a truck he didn't steal while some unsuspecting person was driving a "stolen" truck. It took months to get it all cleared up and they never received anything remotely resembling an apology.

[@latyshal.2286]

Your son-in-law should definitely seek counsel from an attorney and sue U-Haul.

[@shontesteele5449]

That is absolutely insane! I don’t know what your daughter and her husband did, but I definitely would have filed a civil suit on those bastards!

[@user-ct1md9lw9d]

This doesn't make a lot of sense. If there is a warrant out for your dad's arrest for 5 months...why did they only find him on a traffic stop? U-Haul clearly had his address and info. How was the grand theft warrant not exercised prior??

[@bad_alice]

@@user-ct1md9lw9d Who’s dad? None of what happened to my daughter and her husband makes any sense.

[@SledDog5678]

From personal experience, U-Haul has gone so far into the gutter and they take no responsibility. The U-Haul employees DON'T check their vehicles. They make the customer do the inspection. My last experience they detained me an hour at rental time and I returned 15 minutes before closing (I would've been earlier if they hadn't detained me at rental time....that was a scheduled appt I must add.,). Fifteen minutes before closing and they refused to check me out. They pointed to a website sign on the exterior of the building and locked the doors and left me alone in the dark in a highly dangerous part of town. Their website wasn't working, my phone battery was dying and the 800 phone # had an hour wait. The mgr of that store SHOULD BE FIRED!

[@MonkeyJedi99]

For about a year and a half the place I worked at rented UHaul trucks and equipment. The regional office started to HATE when I would call, because every time there was an equipment defect, I let them know. If it was safety equipment, I put in a repair ticket, even for a single marker light. I would check tire tread depth, fluid levels, seat belt wear, fluid leaks, glass cracks, emissions inspection stickers, and make sure that plates matched the paperwork. When someone rented a truck, I would do the pre-rental inspection WITH them, noting all existing damage and deficiencies down to shallow scratches. The traveling repair techs told me they got paid time AND mileage, so they didn't care how many calls I made. But the suits hated me. Oddly enough, we stopped renting UHaul equipment after that year and a half.

[@SledDog5678]

I ended up leaving the rental truck, took the keys and drove home. I returned at opening the next day and raised Hell for an hour and all customers in line heard every word.

[@tonyaduvall49]

This is because UHAUL contracts out to just any old small business location these days they don't do as they're supposed to do. What a nightmare.

[@missmarya747]

Sue U-HAUL FOR EVERYTHING YOU CAN.

[@ThePotchili]

I really don’t understand why you’d plead no contest to something you clearly didn’t do just to “go to work”. My guy, you’re gonna lose your job if you don’t at least try to prove your innocence.

[@TheOne-yc1wt]

If a company is already offering a settlement to settle out of court, get an attorney, im aure their pockets are alot deeper than what they are offering

[@dougclem7711]

This should be open records, it affects the totality of us.

[@tanyawade5197]

She should sue the impound lot for throwing away her mom’s ashes. They had no right or reason to even go through their things, much less sell, give or trash them! I’m angry for them!

[@AmusedChild]

Ruin multiple people's lives over a company's negligence, but let's let violent criminals out right away or not arrest them at all, because equity.

[@waterheaterservices]

Yes, but The Party is building back better. Or something.

[@maryjones2222]

They stopped collections but what about the damage already done from collections? They don't just wipe it clean, did they sue? Or what happened with that?

[@keefjustkeith]

Great point, like potential of being denied loans, a lease or rental for home/apt, favorable insurance rates, even employment opportunities, which would be considered potential/expected sales revenue if he was a corporation...as they do! Totally FCKD

[@guineapigtalks]

And the guy lost his job. Did he get it back? They also lost her mothers ashes which causes a lot of emotional damage.

[@neilkurzman4907]

They take it a settlement. But it has an NDA so they can’t say how much.

[@518hs]

We rented a car from Enterprise to take on long distance trip a year ago and discovered the tag on the vehicle was set to expire before we returned home. We contacted a local Enterprise office, and they wouldn't do anything for us. We were concerned that if we were stopped for expired tags, that we would be charged. We had to cut our trip short in order to get back before the tags expired. The company did reimburse us the cost of two days of rental, but it was a bit unsettling to be in that situation.

[@princessmarlena1359]

I hate Enterprise, they billed me for phantom damages, bait and switched me on the car, and refused to give me a ride.

[@rmaldonado4031]

Thank you so much for this story, moving soon, will not be renting from U-haul

[@user-hc8li3qn3d]

They should sue the Uhaul and state for arresting them!!! They should receive 5 million dollars just like what happened to the lady at Walmart.

[@bronzebuilder2115]

Nah maybe they might get a discount on their next u-haul rento

[@thepressgirl]

That's just crazy with these stuff happening. I have rented cars and U-Hauls in the past without thinking anything. Now, I'll be so paranoid that I may be renting a stolen car. The company should be held liable for anyone who is a victim of this.

[@dadarf741]

Next time I'll borrow my brother's truck. At least I know his truck is not stolen. Never renting from U-haul again. EVER!!!!

[@a_soldierz_genetics]

So those in charge of the uhaul, should be charged with some sort of negligence! It’s happening a lot with rental cars as well.