Mock Call Sample Recording With Call Flow Guide: PART 1

[@Kwestyon]

Want a more complicated mock call? Watch part 2: kzbin.info/www/bejne/rGi9qoeKo9llepo

[@kethlynmaeteves4467]

How about change of address or late fee waiver.

[@kidsxdyrafatv917]

What mic do you use

[@Notbloxyrblx]

I was struggling to pull up the account I just requested for overview the system where to put his given account number and full name pls candice explain the format where to click so that we can see his billing statement.😊🙏

[@GinasChannel]

Ang ganda ng boses mo sis ..

[@mariasan6034]

Sana next yung warranty ng home appliances

[@junepeters]

I would recommend this video to those who wants to apply in a BPO company. . .

[@abbylozada3550]

I was able to passed my initial and final inteview all thanks to your tips! You're a great mentor. I hope to hear more about your tips.

[@Kwestyon]

Congratulations, Abby!!🥳🥳🥳🥳

[@iIoveblackcolorsomuch]

Pass not passed

[@airlynzcutie9852]

@@iIoveblackcolorsomuch hello Scott what is different pass and passed ? Thank u

[@airlynzcutie9852]

@@francisailo thank you😊

[@Jazryllascano]

@@airlynzcutie9852 HAHAHAHA

[@jonelreidmanuel]

This is very accurate guys, must watch and understand the content. This might help you if you are applying for BPO.

[@xsuper-mistah5271]

Mug bien Hermano. 👏👏👏

[@samanthaimperial7694]

i’m so stressed right now, its my 3rd week of training and im having a hard time to choose the right words and also listen properly because im always having a mental block.

[@daylingonzalez3642]

Hey! Don't worry about that. You're not alone, God is with you! Keep going! You're amazing!!!

[@danabella6903]

Mental block? Same here that is my biggest problem, I almost hate my life because of that reason☹️

[@samanthaimperial7694]

guys baka may gustong makipag practice ng mock call sa inyo just tell me

[@kwentongpalepilsen4829]

tara practice hehe

[@juliusrizobonilla5403]

Put your mind in blank or reset its. What do I mean that you need to take a breathe, workout at gym and then return again with more determination, focus on your job

[@miharumatsuo2360]

I luckily passed my initial interview and got hired right away after passing the mock call. The interviewer told me that I need to pass two exams for referencing and to do a training virtually. I really need to get this job and I am so blessed to see your video! This is definitely will help me for my exams and training. Hope I'll become a regular employee! Thank you so much for this guide!

[@beautifulbae7923]

What’s your update? I want a training for callcter would you like me some advice?

[@paul-kn9vs]

hi yung mock call ba ay sa initial interview na din ba?

[@creepyvideos1966]

@@paul-kn9vs YES, SA TASKUS GANON ATA? KASI WALA DAW BERLITZ AT VERSANT

[@annevargas1592]

the tests are; prettt much computer testing, pronounciation of words, memory, typing test and then situational questions

[@annevargas1592]

@@paul-kn9vs nop, 2nd interview

[@flamingos_pink]

1. Open the call (hello/ company name/ your name/ how may I help you) 2. Empathize/ apologize/assurance (I'm sorry to hear that) 3. Confirm the customer's account (Unless they don't have an account with the company) 4. Probe or ask relevant questions (Confirm information) 5. Solve the problem or answer the question. 6. Offer additional assistance (may I help you with something else/ is there anything else that I can help you today?) 7. Close the call (thank you for calling/ company name/ have a nice day)

[@luishinostroza582]

Thats basically the structure of the call flow. Thanx

[@johnroedbacting6620]

tnxx 😍

[@zeinabalnoush4652]

Thaaaaaanks ❤️❤️❤️

[@paraglide01]

Thanks , very helpfull.

[@macandhercam2828]

i’m about to work as a customer service rep and i’m super nervous this is my first week of training and i feel overwhelmed but helping people is my favorite so i’m also excited to assist with their needs 😫🤘🏼

[@Kwestyon]

You're not alone Every newbie feels this way. But know that you'll eventually get used to it. Best of luck to you! 😉

[@bradasdn5573]

Hay yo wha's up after 6 months in the office ?!

[@hannesmendez5579]

@@bradasdn5573 yeah is everything alright?

[@apdianlizao.5640]

any update?

[@doybalongo8107]

did you pass

[@edengrisaia8737]

I love the simplicity of the conversation, I for one have never experienced a customer this kind. Whenever I ask "Is there anything else I can help you with?", there is always something else indeed.

[@josebaez9066]

I know you wouldn't ask that question but it's company policy haha

[@christinaronaldo4217]

I am a nurse and I am planning to work in a BPO company that assist clients on their healthcare accounts. KZbin recommended this vid of yours, watched it, liked it and now subscribed to it! The content is clear, concise and straight forward. Thank you for this!

[@Kwestyon]

Thank you din po! :)

[@user-jy1bs2bf9z]

Health account for bdo ???

[@wildwolfadventures]

I never thought I could be a call center agent because I have no experience in BPO. But by watching your videos I was able to be an agent. I am thinking I might be switching my youtube channel's niche into tutorial like this. More power to your youtube channel and thank you for the tips and ideas.✌️😊

[@rachelanana5241]

Your awesome ! I am a former domestic helper abroad and just passed the final interview because of you . Thank you so much !

[@francesoutlaw7021]

'Nak ng pating! Nakakapamura ang galing ni Ate! Ang ganda ng modulation ng boses nya! it's so welcoming and soothing sa nakakarinig. Siyet!!! Excellent job, ate!!!

[@maryannpadriquela9024]

American Accent

[@charapampam2855]

Sana all hehe

[@angelnuica14]

I learned more about call center,,,,!!I wanna try to apply

[@Natsukashigame]

I remember when I was to on my early twenty's and had my first experience with users and callers providing them technical assistance and the words customer service were only a that, just a term...an unknown term for me in those days, and I remember that I must've learn on the daily and with practise, and unfortunately I hadn't the opportunity to heard advices on a platform like this, so thanks for giving this magnificent opportunity to young people it's really helpful

[@marxspencer4059]

I was able to passed my initial and final interview. Thank you for all the tips. Godspeed!

[@joshuajohnromero5144]

Here I am watching this before an hour for my final interview. Thank you for the tips and you really has a soothing voice. 💗💯

[@florendcarllandero3988]

@marco bretiller Bro, get outta here. positive vibes only

[@owensithole3636]

@marco bretiller hahahahahahaha

[@Andrew-kp8eg]

​@@florendcarllandero3988LoL

[@Andrew-kp8eg]

How did it go for you

[@paulspotify5346]

whenever some newbie like me ask for recommendations about how to improve call handling skills , I always recommend this page .. cause she's really passionate and skilled .. thank you for the tips it really helps us improve ourselves 😊

[@nanziigabionza2533]

I love your accent Ms. Sheena! I am aspiring applicant, Last year I tried to apply but I failed to their interview that was my first time applying for bpo. But now Im still hoping one day I will pass their interview. Keep inspiring others! God bless your channel!❤

[@rosiecozy5473]

well guess who tried to send application online and failed 3 interviews in one day ? hhaha

[@michellesorel8441]

I was like you back then.Last year i tried to apply on 3 bpo company and i failed..Someone my tenured friend told me that you need confidence even though you are nervous but you cant show it to them...and make it as short but on point answer..and also dont add fillers like aaaaah uuuhhmmm like that..

[@pauledward2846]

@@michellesorel8441 hi can i ask if they interviewed you in person or over the phone?? and may i know what bpo companies did you apply to? thank youuu 💖

[@mariacatagbo26]

I really wanna try to apply in a call center but im scared of what if's😢😢 your videos really helped me to boost my confidence. Thanks Ate❤️ so happy to learn something new everytime i watch your videos❤️

[@alcrisjoy-01]

im a newbie..i tried to find all these.. and now i found this helpful tips...thanks Kwetyon!!! consider me as an apprentice!!!!! gonna love this tips vids you are teaching...i am learning more

[@angelliquecartilla5572]

Your videos are such a big help to us who are still learning in customer service. All of your videos are the exactly happening now on my training 🥰 Thank you so much.

[@MrZSJR]

I am a freelancer. I am a cold caller and I have worked with several clients in real estate, IT, and I also have done interviews for a market research. But I have never been in CS. And I am about to have a client for CS… this helps me a lot. Thank you!!!

[@iamhopper6552]

Ang galing ni Ate, i never expected she would talk that way.

[@puffyluvv]

Backhanded compliment

[@iamhopper6552]

@@puffyluvv a literal interpretation of the saying don't judge the book by it's fucking cover

[@astridchun6374]

I'm very close to start my training, and and when I found you that was one of the best things that happened to me. One day I just want to speak a good English, like you ❤️

[@ghadaali233]

Me too i just want to speak a good English

[@angelnuica14]

Me too

[@heypeyttt]

Hi Miss! Thank you to your videos. Yesterday, I passed my final interview and mock call. Your tips really helps me to pass the mock call, the interviewer actually praised me for my good performance during the mock call, thank you so much 💗 Today, they sent the Pre Employment requirements!! And they advised me to complete the requirements as soon as possible. More power Miss! 🙏🏼✨💗

[@Kwestyon]

Wow, wow, wow! Congratulations!!!

[@joemellemata1068]

I always watched your videos, especially for newbies like me who have no relevant experience working in bpo and wanted to apply and get hired right away. The tips you provided in every content you made were really helpful. I hope that'll gonna pass the initial and final interview assessment before proceeding to the mock call, which is a very challenging one. 🙏

[@arnoldcostales6438]

ma'am baka gusto mo practice tayo. need ko dn ng kasama mag praktis

[@syriemantong2503]

Your videos are very helpful ma’am! I’m able to pass my final interview and was a trainee now. Thank you!❤️

[@mylyf1140]

Cool video, helpful for job applicants! Pinoy call rep agents just need to STOP saying "thank you for that information ma'am, sir".....ONLY say it when it's needed really - not when after the customer gave his or her name, rep can just say "thank's! let me pull up your account here..." no need to say the long spiel..."thank you for that information......it's very annoying especially when the customer is in a rush (happens to me almost every time I get a pinoy rep/accent, ;-( ...but I always admire the patience and resolving the issue ;-) faking/accent is not important as a native speaker will easily spot or detect when you're not a native speaker, it is RESOLVING the issue that really impresses the customer and makes Pinoy reps great!

[@jhunalba1007]

Thank you... I wish i have your skills...

[@soulexodia1]

Can't blame the call reps, their QA require them to follow these spiels or it's a markdown for them on their performance.

[@BEM_01]

It's a long spiel because it takes time to type what you've just said and also computer loads up.

[@SuperEyngel]

back in 2006, when I worked as a CSR as much as I don't want to tell those things it's actually part of the spiels and it also help to avoid dead air while pulling up a customer account, you see CSR's are monitored by the quality assurance to verify if the call was perfect, no dead air, fewer filers, hold time etc. ( the call that was evaluated is scored and agents can benefit from it such as bonuses ).

[@eventhorizon7163]

You nailed it! I often wonder why a Pinoy rep would say thank you each time I respond to a question. I don’t resent the politeness. It’s cute and refreshing, but time is of the essence. The extra spiels only slows down the process.

[@cookiejohn4738]

I have scheduled for my final interview as a customer service representative and watching this vid gave me some ideas and tips on how I should handle a mock calls. Thank you for this✨ I hope I pass my final interview.

[@aizenfordpagulong264]

Dude , did you pass its over a month now 😃

[@cookiejohn4738]

@@aizenfordpagulong264 Sadly, I didn't pass. 😔

[@aizenfordpagulong264]

@@cookiejohn4738 its ok just try again there is no success without failure Scientists failed a lot too just keep tryin

[@christinejoylacre4831]

I failed my first mock call to proceed for the final interview. But this time I have the knowledge and confidence. I know I can make it now ❤️ Thank you Mam for this ‼️😊

[@rafaellariosiii9590]

Goodluck Cristine Joy Lacre😊

[@veronicaalonzo1481]

my interview is in 4 hours and im so happy i found your videos !!😭 thank you !😊😊😊

[@Kwestyon]

Good luck, Veronica!

[@thirdrafols]

OMG it's my interview today at 11: AM. Thanks for this miss.

[@Kwestyon]

Good luck!

[@thirdrafols]

@@Kwestyon You earned my sub. ♥

[@cerberusalpha9556]

Mine in 10 hours...

[@kpasil6720]

i know this video is old but i want to tell a good news. i just got hired yesterday because of this video. i just watched this during lunch break before the mock call interview and then baaaammm. i got the job. thanks thanks. !!!!

[@betteryouknow6942]

I just got hired yesterday and i was hired as a Sales agent, This is actually my first time working in international call center. This video really helped me a lot.😇🙏 Thanks for helping us.😇🙏💕

[@Kwestyon]

Congratulations! 👏🎊👏 That's fantastic news! I hope you'll like the international account. :) More commission to come.

[@Ray-ty5sh]

In 2023, your videos are saving my life! Thank you so much for this, has been so useful for my new working experience.

[@pxmchy5753]

for the months i've been watching and studying your videos, finally i'm hired! thank you miss Sheina! you are my favorite tutor❤️

[@Kwestyon]

Congratulations!!! 🥳🥳🥳

[@imlisanenao6915]

As an experienced CSR I can assure you all freshers that this is how it goes in a call center if you're in a CUSTOMER SUPPORT process.

[@pedisagani7461]

It's so informative content for me! Aspiring call center agent here! 😍

[@mnpirater]

I've been a silent watcher of your videos and I'm thankful that I passed all my interviews. More blessings to come and thank you so much. Btw newbie here

[@Audric5thF]

I cant deny it. I super love your speaking voice, your diction and Pronounciation..

[@mhaymhay3397]

Nakita Kita ulit omg. Way back 2019 panon I don't have any call center experience and I am applying and researching then I found out your website or blog mo about how to answers some questions . Tha kyou so much nakatulong Yun sakin I dint expect na mahihired ako nun April 2019. Til now I am working it's been a years na pero thank you so much.

[@rleetvrobinleefrasdilla]

This is Really a recommended videos mostly to those who is applying in BPO and for those first timer. .thank u madam ..U are really a big help 😊

[@gosuperva]

This is such a helpful breakdown of the call flow! It makes customer service feel less daunting, especially for someone new to the world of phone calls.

[@AJDC0106]

While waiting for the start of our training I search for this kind of content to give me an idea on the things that I will encounter during the training. I'm so glad that I found your channel. I really like your speaking voice , it is so relaxing how I wish I can modulate my voice like that. Thank you for sharing this, it will be a great help for newbies like me 😊

[@user-mo9xr2ji9e]

Did you apply for an actual call center or online?

[@AJDC0106]

@@user-mo9xr2ji9e I applied online

[@alexxman100]

I feel as relaxed as you when I listen to her voice, and it brings comfort too!

[@josebaez9066]

Im going on the the same way ..

[@kentsuecruz3688]

I had been watching you then stopped when i got hired. Honestly your mock calls have helped me a lot , if you could just hear my calls you'll have the sense that yeah he's been watching me. Anyways just looking back where i was , thanks. To those aspirant please never be overwhelmed by the notion that you need to have a perfect english or what so ever. Americans do commit lapses so do we. Infact we are more conscious of not commiting one than them. Faked it i made it. You do the same, youll get through it.

[@brianscre921]

Lapses? What do you mean? I need help :'( I'm kinda nervous

[@kuyamanpalaro2005]

​@@brianscre921lapses=failures

[@ashleyn6652]

Just finished training. Now I'm nesting and I'm suuuper nervous 😩 watching this has helped me tremendously thank you!

[@marysanchez5008]

Why :3

[@kelique15]

Thank You Madam sa lag upload ng mga ganitong video.. Nag pa plano na rin kase ako mag apply sa mga call center company kaso wala ko xp kaya lalo ko kinakabahan.. Salamat sa video mo..

[@alexxman100]

Oh boy! I'm about to take training, I'm super nervous, but your advice makes me feel very calmed. Your way of explaining things is awesome! Thanks a lot!

[@alliahcy5573]

i was listening to this with earphones. ghaaaaad your voice is so good.

[@emmanbart8758]

Validating customer's concern is actually good if you really don't understand the customer.... Thanks for this ma'am!

[@lydiadagbay2821]

Thank you for making this video. It really helps me improve my communication skills and practice, since i don't really have any experience in customer service. Next week is my Initial Interview and i'm a bit confident because of your help.

[@luckyme2229]

I'm a newbie here in this industry,I was hoping that watching your videos and tips would help me in the future.I am so eager to learn .

[@ChildofYAH]

I don't understand the dislikes bc this is very helpful and you break everything down so well. I'm really nervous, bc I was never good with communicating but this helps my social anxiety a lot. Tysm!

[@clarisamaemernilo6195]

This is really helpful. Thank you so much. I have a scheduled call simulation today and I don't know anything about how to make/receive calls since this is my first time and we haven't had our training yet. I'm so anxious and I can't sleep. I've waited for almost a year to land a job and I don't wanna screw this up.

[@Kwestyon]

You can do it. No worries. ❤️

[@dawho157]

almost 10 yrs in BPO and ganda ng videos na to sort of refresher.

[@reahelardo2926]

I'm new to bpo, undergoing training and I'm watching this to help me with mock calls tom

[@Somtings]

Can’t even say how much helpful you are by making these videos, it’s so knowledgeable so to the point help me build a shape towards my work, love from india.❤️

[@khatieboquila]

Thank you so much Miss Candace. I am watching your videos because I will start my training on October 17 in Amazon. Wish me luck please. Hopefully, I can survive and pass the training and nesting. Newbie in the industry. 🙏

[@Kwestyon]

Good luck. You can do it.

[@khatieboquila]

@@Kwestyon Omooo, thank you so much for the notice Miss Candace. Honestly, I am feeling anxious right now. But I'll give my best shot. Thank you again. Will be binge watching your videos. You are brilliant. 😊❤️

[@raicyceprine8953]

I can't believe you're actually the same person that you're talking to😳. I was convince that you have a partner, in particular a native speaker, that have these conversations with you. Her attitude and tone is just so different from yours hahaha it's quite impressive that you're able to edit it that way🤗

[@mikko6142]

I came here cause I simply want to be a call center agent. But I am lack of confidence in speaking english language. Honestly I’m not good in speaking english thats why I just want to learned how to be confident. Thank You for this video. I hope that I will become a call center agent.

[@anammorar]

How did it go?

[@rosapie7555]

Newbie here.😊 im not good in english and im planning to be a call center agent.. your vids helps me a lot this time..thank you♥️

[@ferdiel6006]

SKL. My former TL who knows it all, she said gagamitin kolang ang “have a good one” when customer said have a great “day”. Perfectionist masyado si TL 😅

[@kuffeecheesecake7262]

In my head I remind the 7 steps abbreviated as OEAACPSOC Pronounced as O-E-A-AC-P-SOC O as in Oscar E as in Echo A as in Alpha AC as in Accuracy P as in Peace SOC the C must sound K so its SOK OEAACPSOC is my way of abbreviating the 7 steps... O-open the call E-emphatize or A-apologize or A-assure C-confirm account P-probing S-solving or answering questions O-offer assistance C-closing the call... Your video made me memorize it easier thank you and continue growing! Edt. I added C after the e-a-a

[@DamiensDiaries]

Hello, I just want to thank this lady for everything I've learned from her videos. I passed the interview and will start soon. Thank you so much.

[@kaye_furmom1369]

I will be having my job offer this afternoon. And I decided to watch your video just to have an idea since its my first time in BPO industry. Thank you 🤞🤞🤞

[@batsoupp]

2nd day of training! im gonna have a mock call on friday and imma watch your videos

[@mariajonalibo-on8839]

hello po, ano pong company yan sir?

[@kimfaustino7919]

Goodluck just relax

[@darlenej587]

I just got hired yesterday as a csr and tomorrow we're gonna have a mock call so I'm watching your videos to help with my anxiety in upcoming mock calls

[@eubieredoblado8180]

I'm a newbie in the bpo industry and i found this video very helpful! thank you! and oh, i love your voice ! ❤️

[@Kwestyon]

Thank you so much! Good luck on your journey. :)

[@angelicatabuena9344]

Hi ate, i was not able to pass my mock call yesterday, I hope, I could pass this today. Thanks for this video.

[@fordhecita5532]

Such a great help for those newbies who want to start their career in a BPO company, everything is simplified and easy to absorb, now I am starting to watch all of call center guides and tips in order for me and for those who want to enter BPO company to be ready and well prepared.

[@syafisabarudin1939]

may I know your instagram

[@darwinarcillas5044]

Im planning to apply sa call center , ramdomly your video showed up while im. watching sa TV , Sana matuto ako , Ang ganda ng voice mo. ate 😊 💯

[@joaxcullen1314]

Very nice content....👍🏽 The make face part was very realistic ..it happens whenever we are talking to irrate customers but still needs to sound polite and friendly 😜

[@Kwestyon]

Haha exactly! 🤣🤣

[@beraquitgerald4057]

Yeah i was wondering who are you talking with if its really a customer because of the voice is like a foreign women, I see you edited it. Gosh hehe thanks alot of the info, Ive watched alot of your videos because Im goona be graduated this June 2022 and Im planning to work as a Call Center before I graduate. Thnk you and Godbless ate

[@mre.4656]

Hello, I passed the initial and final interview yesterday, thanks to ur videos, ma'am. Tonight, I will be having my mock call interview, and I'm watching this one. Thank you so much, ma'ammmmm.

[@Kwestyon]

Congratulations, Esmeralda! ❤️

[@ArJune1126]

It's my 2nd day of my first Company in BPO and this video with tips is very helpful for me for upcoming mock calls soon. I will recommended this tips to everyone and I will watch this every day 🥰.

[@mariaginaalipio2539]

Hmnn... just accidentally got here... your mock is pretty much good for a mock call most specially for newbies. But in reality, if you're in the prod, probing is very essential for you to be able to fully understand the issue and make the proper resolutions specially if you are a tech support. Well, it depends upon the company's call flow though... But i really like this mock call, simple yet precise... Good for newbies...😊

[@alexandriagaco6167]

Thanks you sa guide. I find my excellent mentor dito sa youtube. ❤️❤️❤️

[@jessarule9427]

This video is a big help for me for my final interview....

[@elizaarantesuay6480]

Idol ko na tong si maam ang linaw tapos gusto ko accent nya sana lahat magaling mag english😅❤️☺️

[@echothepotato]

Sobrang ganda ng accent mo madam! I'm watching right now coz I got reprofiled to an account that requires being so friendly with the customer which I hate, so I'm trying to get better 💕

[@kristydoreenhayo8721]

What account po if I may ask?

[@danemmanuelreyes9156]

The best YT channel for Call Center Newbies and Wannabes! Thank you! May God bless your channel!

[@bhxblee]

It's my final interview and mock call today and all of your vids really helped me a lot! Thankyou! 😩

[@yangyangmoko3111]

hi did you pass your interview

[@sonuvaswani401]

With your help and tips I cleared my vercent

[@Inf3ctious]

I am about to do my mock call today and I'm really nervous to take the assessment due to I've been a chat support and only take a customer complaint via chat or message, but this gave me a great boost for my assessment today for at&t mock call assesment!!

[@marysanchez5008]

How was it?

[@Inf3ctious]

@@marysanchez5008 TBH I didn't pass but for God sake I still pass a another bpo company justby applying all feedbacks and informations I've learned.

[@nordantapic8833]

I'll be having my account validation tommorow and then I saw tgisy thank you so much Ms candace

[@blckpnkroseislifeu6658]

How was it?

[@danroycabat8451]

Thank you! I'm changing career because of this pandemic and I absolutely have no idea about this industry. I have learned a lot.

[@Kwestyon]

You're welcome Danroy and goodluck! You can definitely get into this industry with enough practice.

[@jayhalfprince3979]

Learned something here as a live chat support! Thank you for sharing. 😊

[@Salomonjocel]

Thank you so much for this. Pls dont skip the ads everyone.

[@Kwestyon]

Thank you! ❤️❤️❤️

[@angelperezmimay2904]

It's my second week of training and I'm really nervous what to expect and how to perform so thank you for making this video. At least I have an idea and I can practice through the hello of your videos. This is my first job and I really wanna stay in bpo so this is a great help. Thank you. God bless.

[@anammorar]

How did it go?

[@lightningraiden5687]

how was it?

[@marysanchez5008]

X3

[@jennyguardado7982]

X4

[@kimberlymonticalbo8850]

I will be doing my mock call later. God your voice makes me calm 😌

[@marvinantillon7244]

i swear i heard a rooster singing in the background , i´ve literally watched your video several times and i have never heard it before, hey by the way i enjoy listening to your voice through my earphones, it is so clear that makes it so heartwarming to undertstand, i love your content , indeed u teach us the other side of the coin, hands down

[@crissy6645]

I think this is the sign that I've been waiting for. 😆😂

[@HeliogoboAnimation]

Naaliw naman ako noong nagsearch na si ate sa pagtaas ng bill ni cx. Yung ang bilis nyang nahanap ang sagot at nareview agad ang billing statment kahit last year pa yun. Ang husay sa multi-tasking.

[@kami1508]

1:30 - EVERY single CALL. I’ve quit after three years, never been happier. Although I don’t want to do it again, I enjoy listening to agent calls now 😝

[@reem_maz]

thank you❤.. this was very helpful for imagining the mindset that I have to have, I will definitely see the rest of this series.

[@shariarelente7506]

I’m taking my first training as a call center today. I’m newly hired and I’m very nervous because it is first time in this kind of work. Wish me luck!! Anyways, your videos are grate help!! Thank you so much

[@jeffff9978]

What company you applied?

[@shariarelente7506]

@@jeffff9978 FIS Global Solutions

[@Hanma156]

I’m currently rendering in my work because it’s a local account and i want to try in a international account, next month i will try to apply for international account thank you for this it’s really helpful.

[@aplbtst]

I'll be having a mock call later. Thank you for the tips! ♥

[@aplbtst]

Update: I passed the mock call!!! :)

[@Kwestyon]

Congrats, congrats, congrats! So happy to hear that!

[@nyztv]

Wow I didn't expect that. You're also the customer. Galing !

[@angelesthethird]

I love your voice. It's very relaxing.