Want a more complicated mock call? Watch part 2: kzbin.info/www/bejne/rGi9qoeKo9llepo
@kethlynmaeteves44672 жыл бұрын
How about change of address or late fee waiver.
@kidsxdyrafatv9172 жыл бұрын
What mic do you use
@Notbloxyrblx2 жыл бұрын
I was struggling to pull up the account I just requested for overview the system where to put his given account number and full name pls candice explain the format where to click so that we can see his billing statement.😊🙏
@GinasChannel2 жыл бұрын
Ang ganda ng boses mo sis ..
@mariasan60342 жыл бұрын
Sana next yung warranty ng home appliances
@junepeters4 жыл бұрын
I would recommend this video to those who wants to apply in a BPO company. . .
@abbylozada35503 жыл бұрын
I was able to passed my initial and final inteview all thanks to your tips! You're a great mentor. I hope to hear more about your tips.
@Kwestyon3 жыл бұрын
Congratulations, Abby!!🥳🥳🥳🥳
@iIoveblackcolorsomuch2 жыл бұрын
Pass not passed
@airlynzcutie98522 жыл бұрын
@@iIoveblackcolorsomuch hello Scott what is different pass and passed ? Thank u
@airlynzcutie98522 жыл бұрын
@@francisailo thank you😊
@Jazryllascano2 жыл бұрын
@@airlynzcutie9852 HAHAHAHA
@jonelreidmanuel4 жыл бұрын
This is very accurate guys, must watch and understand the content. This might help you if you are applying for BPO.
@xsuper-mistah5271 Жыл бұрын
Mug bien Hermano. 👏👏👏
@samanthaimperial76943 жыл бұрын
i’m so stressed right now, its my 3rd week of training and im having a hard time to choose the right words and also listen properly because im always having a mental block.
@daylingonzalez36423 жыл бұрын
Hey! Don't worry about that. You're not alone, God is with you! Keep going! You're amazing!!!
@danabella69033 жыл бұрын
Mental block? Same here that is my biggest problem, I almost hate my life because of that reason☹️
@samanthaimperial76943 жыл бұрын
guys baka may gustong makipag practice ng mock call sa inyo just tell me
@kwentongpalepilsen48293 жыл бұрын
tara practice hehe
@juliusrizobonilla54033 жыл бұрын
Put your mind in blank or reset its. What do I mean that you need to take a breathe, workout at gym and then return again with more determination, focus on your job
@miharumatsuo23602 жыл бұрын
I luckily passed my initial interview and got hired right away after passing the mock call. The interviewer told me that I need to pass two exams for referencing and to do a training virtually. I really need to get this job and I am so blessed to see your video! This is definitely will help me for my exams and training. Hope I'll become a regular employee! Thank you so much for this guide!
@beautifulbae79232 жыл бұрын
What’s your update? I want a training for callcter would you like me some advice?
@paul-kn9vs2 жыл бұрын
hi yung mock call ba ay sa initial interview na din ba?
@creepyvideos19662 жыл бұрын
@@paul-kn9vs YES, SA TASKUS GANON ATA? KASI WALA DAW BERLITZ AT VERSANT
@annevargas1592 Жыл бұрын
the tests are; prettt much computer testing, pronounciation of words, memory, typing test and then situational questions
@annevargas1592 Жыл бұрын
@@paul-kn9vs nop, 2nd interview
@flamingos_pink2 жыл бұрын
1. Open the call (hello/ company name/ your name/ how may I help you) 2. Empathize/ apologize/assurance (I'm sorry to hear that) 3. Confirm the customer's account (Unless they don't have an account with the company) 4. Probe or ask relevant questions (Confirm information) 5. Solve the problem or answer the question. 6. Offer additional assistance (may I help you with something else/ is there anything else that I can help you today?) 7. Close the call (thank you for calling/ company name/ have a nice day)
@luishinostroza5822 жыл бұрын
Thats basically the structure of the call flow. Thanx
@johnroedbacting66202 жыл бұрын
tnxx 😍
@zeinabalnoush46522 жыл бұрын
Thaaaaaanks ❤️❤️❤️
@paraglide01 Жыл бұрын
Thanks , very helpfull.
@macandhercam28284 жыл бұрын
i’m about to work as a customer service rep and i’m super nervous this is my first week of training and i feel overwhelmed but helping people is my favorite so i’m also excited to assist with their needs 😫🤘🏼
@Kwestyon4 жыл бұрын
You're not alone Every newbie feels this way. But know that you'll eventually get used to it. Best of luck to you! 😉
@bradasdn55733 жыл бұрын
Hay yo wha's up after 6 months in the office ?!
@hannesmendez55793 жыл бұрын
@@bradasdn5573 yeah is everything alright?
@apdianlizao.56402 жыл бұрын
any update?
@doybalongo81072 жыл бұрын
did you pass
@edengrisaia87373 жыл бұрын
I love the simplicity of the conversation, I for one have never experienced a customer this kind. Whenever I ask "Is there anything else I can help you with?", there is always something else indeed.
@josebaez9066 Жыл бұрын
I know you wouldn't ask that question but it's company policy haha
@christinaronaldo42174 жыл бұрын
I am a nurse and I am planning to work in a BPO company that assist clients on their healthcare accounts. KZbin recommended this vid of yours, watched it, liked it and now subscribed to it! The content is clear, concise and straight forward. Thank you for this!
@Kwestyon4 жыл бұрын
Thank you din po! :)
@user-jy1bs2bf9z9 ай бұрын
Health account for bdo ???
@wildwolfadventures2 жыл бұрын
I never thought I could be a call center agent because I have no experience in BPO. But by watching your videos I was able to be an agent. I am thinking I might be switching my youtube channel's niche into tutorial like this. More power to your youtube channel and thank you for the tips and ideas.✌️😊
@rachelanana52412 жыл бұрын
Your awesome ! I am a former domestic helper abroad and just passed the final interview because of you . Thank you so much !
@francesoutlaw70213 жыл бұрын
'Nak ng pating! Nakakapamura ang galing ni Ate! Ang ganda ng modulation ng boses nya! it's so welcoming and soothing sa nakakarinig. Siyet!!! Excellent job, ate!!!
@maryannpadriquela90243 жыл бұрын
American Accent
@charapampam28553 жыл бұрын
Sana all hehe
@angelnuica142 жыл бұрын
I learned more about call center,,,,!!I wanna try to apply
@Natsukashigame3 жыл бұрын
I remember when I was to on my early twenty's and had my first experience with users and callers providing them technical assistance and the words customer service were only a that, just a term...an unknown term for me in those days, and I remember that I must've learn on the daily and with practise, and unfortunately I hadn't the opportunity to heard advices on a platform like this, so thanks for giving this magnificent opportunity to young people it's really helpful
@marxspencer40593 жыл бұрын
I was able to passed my initial and final interview. Thank you for all the tips. Godspeed!
@joshuajohnromero51443 жыл бұрын
Here I am watching this before an hour for my final interview. Thank you for the tips and you really has a soothing voice. 💗💯
@florendcarllandero39883 жыл бұрын
@marco bretiller Bro, get outta here. positive vibes only
@owensithole36363 жыл бұрын
@marco bretiller hahahahahahaha
@Andrew-kp8egАй бұрын
@@florendcarllandero3988LoL
@Andrew-kp8egАй бұрын
How did it go for you
@paulspotify53462 жыл бұрын
whenever some newbie like me ask for recommendations about how to improve call handling skills , I always recommend this page .. cause she's really passionate and skilled .. thank you for the tips it really helps us improve ourselves 😊
@nanziigabionza25333 жыл бұрын
I love your accent Ms. Sheena! I am aspiring applicant, Last year I tried to apply but I failed to their interview that was my first time applying for bpo. But now Im still hoping one day I will pass their interview. Keep inspiring others! God bless your channel!❤
@rosiecozy54733 жыл бұрын
well guess who tried to send application online and failed 3 interviews in one day ? hhaha
@michellesorel84413 жыл бұрын
I was like you back then.Last year i tried to apply on 3 bpo company and i failed..Someone my tenured friend told me that you need confidence even though you are nervous but you cant show it to them...and make it as short but on point answer..and also dont add fillers like aaaaah uuuhhmmm like that..
@pauledward28463 жыл бұрын
@@michellesorel8441 hi can i ask if they interviewed you in person or over the phone?? and may i know what bpo companies did you apply to? thank youuu 💖
@mariacatagbo262 жыл бұрын
I really wanna try to apply in a call center but im scared of what if's😢😢 your videos really helped me to boost my confidence. Thanks Ate❤️ so happy to learn something new everytime i watch your videos❤️
@alcrisjoy-01 Жыл бұрын
im a newbie..i tried to find all these.. and now i found this helpful tips...thanks Kwetyon!!! consider me as an apprentice!!!!! gonna love this tips vids you are teaching...i am learning more
@angelliquecartilla55722 жыл бұрын
Your videos are such a big help to us who are still learning in customer service. All of your videos are the exactly happening now on my training 🥰 Thank you so much.
@MrZSJR Жыл бұрын
I am a freelancer. I am a cold caller and I have worked with several clients in real estate, IT, and I also have done interviews for a market research. But I have never been in CS. And I am about to have a client for CS… this helps me a lot. Thank you!!!
@iamhopper65523 жыл бұрын
Ang galing ni Ate, i never expected she would talk that way.
@puffyluvv2 жыл бұрын
Backhanded compliment
@iamhopper65522 жыл бұрын
@@puffyluvv a literal interpretation of the saying don't judge the book by it's fucking cover
@astridchun63743 жыл бұрын
I'm very close to start my training, and and when I found you that was one of the best things that happened to me. One day I just want to speak a good English, like you ❤️
@ghadaali2333 жыл бұрын
Me too i just want to speak a good English
@angelnuica142 жыл бұрын
Me too
@heypeyttt Жыл бұрын
Hi Miss! Thank you to your videos. Yesterday, I passed my final interview and mock call. Your tips really helps me to pass the mock call, the interviewer actually praised me for my good performance during the mock call, thank you so much 💗 Today, they sent the Pre Employment requirements!! And they advised me to complete the requirements as soon as possible. More power Miss! 🙏🏼✨💗
@Kwestyon Жыл бұрын
Wow, wow, wow! Congratulations!!!
@joemellemata1068 Жыл бұрын
I always watched your videos, especially for newbies like me who have no relevant experience working in bpo and wanted to apply and get hired right away. The tips you provided in every content you made were really helpful. I hope that'll gonna pass the initial and final interview assessment before proceeding to the mock call, which is a very challenging one. 🙏
@arnoldcostales6438 Жыл бұрын
ma'am baka gusto mo practice tayo. need ko dn ng kasama mag praktis
@syriemantong25032 жыл бұрын
Your videos are very helpful ma’am! I’m able to pass my final interview and was a trainee now. Thank you!❤️
@mylyf11403 жыл бұрын
Cool video, helpful for job applicants! Pinoy call rep agents just need to STOP saying "thank you for that information ma'am, sir".....ONLY say it when it's needed really - not when after the customer gave his or her name, rep can just say "thank's! let me pull up your account here..." no need to say the long spiel..."thank you for that information......it's very annoying especially when the customer is in a rush (happens to me almost every time I get a pinoy rep/accent, ;-( ...but I always admire the patience and resolving the issue ;-) faking/accent is not important as a native speaker will easily spot or detect when you're not a native speaker, it is RESOLVING the issue that really impresses the customer and makes Pinoy reps great!
@jhunalba10073 жыл бұрын
Thank you... I wish i have your skills...
@soulexodia13 жыл бұрын
Can't blame the call reps, their QA require them to follow these spiels or it's a markdown for them on their performance.
@BEM_013 жыл бұрын
It's a long spiel because it takes time to type what you've just said and also computer loads up.
@SuperEyngel3 жыл бұрын
back in 2006, when I worked as a CSR as much as I don't want to tell those things it's actually part of the spiels and it also help to avoid dead air while pulling up a customer account, you see CSR's are monitored by the quality assurance to verify if the call was perfect, no dead air, fewer filers, hold time etc. ( the call that was evaluated is scored and agents can benefit from it such as bonuses ).
@eventhorizon71633 жыл бұрын
You nailed it! I often wonder why a Pinoy rep would say thank you each time I respond to a question. I don’t resent the politeness. It’s cute and refreshing, but time is of the essence. The extra spiels only slows down the process.
@cookiejohn47382 жыл бұрын
I have scheduled for my final interview as a customer service representative and watching this vid gave me some ideas and tips on how I should handle a mock calls. Thank you for this✨ I hope I pass my final interview.
@aizenfordpagulong264 Жыл бұрын
Dude , did you pass its over a month now 😃
@cookiejohn4738 Жыл бұрын
@@aizenfordpagulong264 Sadly, I didn't pass. 😔
@aizenfordpagulong264 Жыл бұрын
@@cookiejohn4738 its ok just try again there is no success without failure Scientists failed a lot too just keep tryin
@christinejoylacre48313 жыл бұрын
I failed my first mock call to proceed for the final interview. But this time I have the knowledge and confidence. I know I can make it now ❤️ Thank you Mam for this ‼️😊
@rafaellariosiii95903 жыл бұрын
Goodluck Cristine Joy Lacre😊
@veronicaalonzo14813 жыл бұрын
my interview is in 4 hours and im so happy i found your videos !!😭 thank you !😊😊😊
@Kwestyon3 жыл бұрын
Good luck, Veronica!
@thirdrafols3 жыл бұрын
OMG it's my interview today at 11: AM. Thanks for this miss.
@Kwestyon3 жыл бұрын
Good luck!
@thirdrafols3 жыл бұрын
@@Kwestyon You earned my sub. ♥
@cerberusalpha95563 жыл бұрын
Mine in 10 hours...
@kpasil67202 жыл бұрын
i know this video is old but i want to tell a good news. i just got hired yesterday because of this video. i just watched this during lunch break before the mock call interview and then baaaammm. i got the job. thanks thanks. !!!!
@betteryouknow69423 жыл бұрын
I just got hired yesterday and i was hired as a Sales agent, This is actually my first time working in international call center. This video really helped me a lot.😇🙏 Thanks for helping us.😇🙏💕
@Kwestyon3 жыл бұрын
Congratulations! 👏🎊👏 That's fantastic news! I hope you'll like the international account. :) More commission to come.
@Ray-ty5sh10 ай бұрын
In 2023, your videos are saving my life! Thank you so much for this, has been so useful for my new working experience.
@pxmchy57533 жыл бұрын
for the months i've been watching and studying your videos, finally i'm hired! thank you miss Sheina! you are my favorite tutor❤️
@Kwestyon3 жыл бұрын
Congratulations!!! 🥳🥳🥳
@imlisanenao69153 жыл бұрын
As an experienced CSR I can assure you all freshers that this is how it goes in a call center if you're in a CUSTOMER SUPPORT process.
@pedisagani74614 жыл бұрын
It's so informative content for me! Aspiring call center agent here! 😍
@mnpirater Жыл бұрын
I've been a silent watcher of your videos and I'm thankful that I passed all my interviews. More blessings to come and thank you so much. Btw newbie here
@Audric5thF2 жыл бұрын
I cant deny it. I super love your speaking voice, your diction and Pronounciation..
@mhaymhay33972 жыл бұрын
Nakita Kita ulit omg. Way back 2019 panon I don't have any call center experience and I am applying and researching then I found out your website or blog mo about how to answers some questions . Tha kyou so much nakatulong Yun sakin I dint expect na mahihired ako nun April 2019. Til now I am working it's been a years na pero thank you so much.
@rleetvrobinleefrasdilla3 жыл бұрын
This is Really a recommended videos mostly to those who is applying in BPO and for those first timer. .thank u madam ..U are really a big help 😊
@gosuperva17 күн бұрын
This is such a helpful breakdown of the call flow! It makes customer service feel less daunting, especially for someone new to the world of phone calls.
@AJDC01063 жыл бұрын
While waiting for the start of our training I search for this kind of content to give me an idea on the things that I will encounter during the training. I'm so glad that I found your channel. I really like your speaking voice , it is so relaxing how I wish I can modulate my voice like that. Thank you for sharing this, it will be a great help for newbies like me 😊
@user-mo9xr2ji9e3 жыл бұрын
Did you apply for an actual call center or online?
@AJDC01063 жыл бұрын
@@user-mo9xr2ji9e I applied online
@alexxman1002 жыл бұрын
I feel as relaxed as you when I listen to her voice, and it brings comfort too!
@josebaez9066 Жыл бұрын
Im going on the the same way ..
@kentsuecruz36882 жыл бұрын
I had been watching you then stopped when i got hired. Honestly your mock calls have helped me a lot , if you could just hear my calls you'll have the sense that yeah he's been watching me. Anyways just looking back where i was , thanks. To those aspirant please never be overwhelmed by the notion that you need to have a perfect english or what so ever. Americans do commit lapses so do we. Infact we are more conscious of not commiting one than them. Faked it i made it. You do the same, youll get through it.
@brianscre9212 жыл бұрын
Lapses? What do you mean? I need help :'( I'm kinda nervous
@kuyamanpalaro20059 ай бұрын
@@brianscre921lapses=failures
@ashleyn66522 жыл бұрын
Just finished training. Now I'm nesting and I'm suuuper nervous 😩 watching this has helped me tremendously thank you!
@marysanchez50082 жыл бұрын
Why :3
@kelique153 жыл бұрын
Thank You Madam sa lag upload ng mga ganitong video.. Nag pa plano na rin kase ako mag apply sa mga call center company kaso wala ko xp kaya lalo ko kinakabahan.. Salamat sa video mo..
@alexxman1002 жыл бұрын
Oh boy! I'm about to take training, I'm super nervous, but your advice makes me feel very calmed. Your way of explaining things is awesome! Thanks a lot!
@alliahcy55733 жыл бұрын
i was listening to this with earphones. ghaaaaad your voice is so good.
@emmanbart87583 жыл бұрын
Validating customer's concern is actually good if you really don't understand the customer.... Thanks for this ma'am!
@lydiadagbay28212 жыл бұрын
Thank you for making this video. It really helps me improve my communication skills and practice, since i don't really have any experience in customer service. Next week is my Initial Interview and i'm a bit confident because of your help.
@luckyme22293 жыл бұрын
I'm a newbie here in this industry,I was hoping that watching your videos and tips would help me in the future.I am so eager to learn .
@ChildofYAH3 жыл бұрын
I don't understand the dislikes bc this is very helpful and you break everything down so well. I'm really nervous, bc I was never good with communicating but this helps my social anxiety a lot. Tysm!
@clarisamaemernilo61953 жыл бұрын
This is really helpful. Thank you so much. I have a scheduled call simulation today and I don't know anything about how to make/receive calls since this is my first time and we haven't had our training yet. I'm so anxious and I can't sleep. I've waited for almost a year to land a job and I don't wanna screw this up.
@Kwestyon3 жыл бұрын
You can do it. No worries. ❤️
@dawho1572 жыл бұрын
almost 10 yrs in BPO and ganda ng videos na to sort of refresher.
@reahelardo29263 жыл бұрын
I'm new to bpo, undergoing training and I'm watching this to help me with mock calls tom
@Somtings3 жыл бұрын
Can’t even say how much helpful you are by making these videos, it’s so knowledgeable so to the point help me build a shape towards my work, love from india.❤️
@khatieboquila Жыл бұрын
Thank you so much Miss Candace. I am watching your videos because I will start my training on October 17 in Amazon. Wish me luck please. Hopefully, I can survive and pass the training and nesting. Newbie in the industry. 🙏
@Kwestyon Жыл бұрын
Good luck. You can do it.
@khatieboquila Жыл бұрын
@@Kwestyon Omooo, thank you so much for the notice Miss Candace. Honestly, I am feeling anxious right now. But I'll give my best shot. Thank you again. Will be binge watching your videos. You are brilliant. 😊❤️
@raicyceprine89533 жыл бұрын
I can't believe you're actually the same person that you're talking to😳. I was convince that you have a partner, in particular a native speaker, that have these conversations with you. Her attitude and tone is just so different from yours hahaha it's quite impressive that you're able to edit it that way🤗
@mikko61423 жыл бұрын
I came here cause I simply want to be a call center agent. But I am lack of confidence in speaking english language. Honestly I’m not good in speaking english thats why I just want to learned how to be confident. Thank You for this video. I hope that I will become a call center agent.
@anammorar3 жыл бұрын
How did it go?
@rosapie7555 Жыл бұрын
Newbie here.😊 im not good in english and im planning to be a call center agent.. your vids helps me a lot this time..thank you♥️
@ferdiel60062 жыл бұрын
SKL. My former TL who knows it all, she said gagamitin kolang ang “have a good one” when customer said have a great “day”. Perfectionist masyado si TL 😅
@kuffeecheesecake72623 жыл бұрын
In my head I remind the 7 steps abbreviated as OEAACPSOC Pronounced as O-E-A-AC-P-SOC O as in Oscar E as in Echo A as in Alpha AC as in Accuracy P as in Peace SOC the C must sound K so its SOK OEAACPSOC is my way of abbreviating the 7 steps... O-open the call E-emphatize or A-apologize or A-assure C-confirm account P-probing S-solving or answering questions O-offer assistance C-closing the call... Your video made me memorize it easier thank you and continue growing! Edt. I added C after the e-a-a
@DamiensDiaries Жыл бұрын
Hello, I just want to thank this lady for everything I've learned from her videos. I passed the interview and will start soon. Thank you so much.
@kaye_furmom13692 жыл бұрын
I will be having my job offer this afternoon. And I decided to watch your video just to have an idea since its my first time in BPO industry. Thank you 🤞🤞🤞
@batsoupp3 жыл бұрын
2nd day of training! im gonna have a mock call on friday and imma watch your videos
@mariajonalibo-on88393 жыл бұрын
hello po, ano pong company yan sir?
@kimfaustino79193 жыл бұрын
Goodluck just relax
@darlenej5873 жыл бұрын
I just got hired yesterday as a csr and tomorrow we're gonna have a mock call so I'm watching your videos to help with my anxiety in upcoming mock calls
@eubieredoblado81804 жыл бұрын
I'm a newbie in the bpo industry and i found this video very helpful! thank you! and oh, i love your voice ! ❤️
@Kwestyon4 жыл бұрын
Thank you so much! Good luck on your journey. :)
@angelicatabuena93442 жыл бұрын
Hi ate, i was not able to pass my mock call yesterday, I hope, I could pass this today. Thanks for this video.
@fordhecita55323 жыл бұрын
Such a great help for those newbies who want to start their career in a BPO company, everything is simplified and easy to absorb, now I am starting to watch all of call center guides and tips in order for me and for those who want to enter BPO company to be ready and well prepared.
@syafisabarudin19392 жыл бұрын
may I know your instagram
@darwinarcillas50443 жыл бұрын
Im planning to apply sa call center , ramdomly your video showed up while im. watching sa TV , Sana matuto ako , Ang ganda ng voice mo. ate 😊 💯
@joaxcullen13144 жыл бұрын
Very nice content....👍🏽 The make face part was very realistic ..it happens whenever we are talking to irrate customers but still needs to sound polite and friendly 😜
@Kwestyon4 жыл бұрын
Haha exactly! 🤣🤣
@beraquitgerald40572 жыл бұрын
Yeah i was wondering who are you talking with if its really a customer because of the voice is like a foreign women, I see you edited it. Gosh hehe thanks alot of the info, Ive watched alot of your videos because Im goona be graduated this June 2022 and Im planning to work as a Call Center before I graduate. Thnk you and Godbless ate
@mre.46563 жыл бұрын
Hello, I passed the initial and final interview yesterday, thanks to ur videos, ma'am. Tonight, I will be having my mock call interview, and I'm watching this one. Thank you so much, ma'ammmmm.
@Kwestyon3 жыл бұрын
Congratulations, Esmeralda! ❤️
@ArJune11263 жыл бұрын
It's my 2nd day of my first Company in BPO and this video with tips is very helpful for me for upcoming mock calls soon. I will recommended this tips to everyone and I will watch this every day 🥰.
@mariaginaalipio25393 жыл бұрын
Hmnn... just accidentally got here... your mock is pretty much good for a mock call most specially for newbies. But in reality, if you're in the prod, probing is very essential for you to be able to fully understand the issue and make the proper resolutions specially if you are a tech support. Well, it depends upon the company's call flow though... But i really like this mock call, simple yet precise... Good for newbies...😊
@alexandriagaco61672 жыл бұрын
Thanks you sa guide. I find my excellent mentor dito sa youtube. ❤️❤️❤️
@jessarule94274 жыл бұрын
This video is a big help for me for my final interview....
@elizaarantesuay64803 жыл бұрын
Idol ko na tong si maam ang linaw tapos gusto ko accent nya sana lahat magaling mag english😅❤️☺️
@echothepotato4 жыл бұрын
Sobrang ganda ng accent mo madam! I'm watching right now coz I got reprofiled to an account that requires being so friendly with the customer which I hate, so I'm trying to get better 💕
@kristydoreenhayo87213 жыл бұрын
What account po if I may ask?
@danemmanuelreyes9156 Жыл бұрын
The best YT channel for Call Center Newbies and Wannabes! Thank you! May God bless your channel!
@bhxblee2 жыл бұрын
It's my final interview and mock call today and all of your vids really helped me a lot! Thankyou! 😩
@yangyangmoko3111 Жыл бұрын
hi did you pass your interview
@sonuvaswani4012 жыл бұрын
With your help and tips I cleared my vercent
@Inf3ctious2 жыл бұрын
I am about to do my mock call today and I'm really nervous to take the assessment due to I've been a chat support and only take a customer complaint via chat or message, but this gave me a great boost for my assessment today for at&t mock call assesment!!
@marysanchez50082 жыл бұрын
How was it?
@Inf3ctious2 жыл бұрын
@@marysanchez5008 TBH I didn't pass but for God sake I still pass a another bpo company justby applying all feedbacks and informations I've learned.
@nordantapic88333 жыл бұрын
I'll be having my account validation tommorow and then I saw tgisy thank you so much Ms candace
@blckpnkroseislifeu66583 жыл бұрын
How was it?
@danroycabat84514 жыл бұрын
Thank you! I'm changing career because of this pandemic and I absolutely have no idea about this industry. I have learned a lot.
@Kwestyon4 жыл бұрын
You're welcome Danroy and goodluck! You can definitely get into this industry with enough practice.
@jayhalfprince39793 жыл бұрын
Learned something here as a live chat support! Thank you for sharing. 😊
@Salomonjocel3 жыл бұрын
Thank you so much for this. Pls dont skip the ads everyone.
@Kwestyon3 жыл бұрын
Thank you! ❤️❤️❤️
@angelperezmimay29043 жыл бұрын
It's my second week of training and I'm really nervous what to expect and how to perform so thank you for making this video. At least I have an idea and I can practice through the hello of your videos. This is my first job and I really wanna stay in bpo so this is a great help. Thank you. God bless.
@anammorar3 жыл бұрын
How did it go?
@lightningraiden56873 жыл бұрын
how was it?
@marysanchez50082 жыл бұрын
X3
@jennyguardado79822 жыл бұрын
X4
@kimberlymonticalbo88502 жыл бұрын
I will be doing my mock call later. God your voice makes me calm 😌
@marvinantillon72443 ай бұрын
i swear i heard a rooster singing in the background , i´ve literally watched your video several times and i have never heard it before, hey by the way i enjoy listening to your voice through my earphones, it is so clear that makes it so heartwarming to undertstand, i love your content , indeed u teach us the other side of the coin, hands down
@crissy66453 жыл бұрын
I think this is the sign that I've been waiting for. 😆😂
@HeliogoboAnimation2 жыл бұрын
Naaliw naman ako noong nagsearch na si ate sa pagtaas ng bill ni cx. Yung ang bilis nyang nahanap ang sagot at nareview agad ang billing statment kahit last year pa yun. Ang husay sa multi-tasking.
@kami15082 жыл бұрын
1:30 - EVERY single CALL. I’ve quit after three years, never been happier. Although I don’t want to do it again, I enjoy listening to agent calls now 😝
@reem_maz20 күн бұрын
thank you❤.. this was very helpful for imagining the mindset that I have to have, I will definitely see the rest of this series.
@shariarelente75062 жыл бұрын
I’m taking my first training as a call center today. I’m newly hired and I’m very nervous because it is first time in this kind of work. Wish me luck!! Anyways, your videos are grate help!! Thank you so much
@jeffff99782 жыл бұрын
What company you applied?
@shariarelente7506 Жыл бұрын
@@jeffff9978 FIS Global Solutions
@Hanma156 Жыл бұрын
I’m currently rendering in my work because it’s a local account and i want to try in a international account, next month i will try to apply for international account thank you for this it’s really helpful.
@aplbtst3 жыл бұрын
I'll be having a mock call later. Thank you for the tips! ♥
@aplbtst3 жыл бұрын
Update: I passed the mock call!!! :)
@Kwestyon3 жыл бұрын
Congrats, congrats, congrats! So happy to hear that!
@nyztv3 жыл бұрын
Wow I didn't expect that. You're also the customer. Galing !