Landis Attendant Console for Microsoft Teams Feature Overview & Getting Started Guide

[@Hek1234]

Excellent/well explained tutorial!

[@kristopher1270]

Thank you. Very good tutorial.

[@daveabbley9039]

Really good video demonstrating this technology. 1- How does the console tie-in with a companys main number exactly? 2- It looks like you just browse to the console to use it, so I assume its not an app within the Teams client? Thanks

[@landiscomputer]

Here are some answers: 1-A user signs into the Landis Attendant Console like you would sign into the Microsoft Teams client. Calls are routed to the Landis Attendant Console the same way as the MS Teams client. Landis Attendant Console is essentially a Teams client. 2-the Landis Attendant Console can be used as a web app (ac.landis.cloud) or as a standalone PC app (download here: ac.docs.landis.cloud/download). We find users want it in its own window/app because it is typically used very heavily.

[@toverbeck]

2 questions... 1. Does Attendant Console have a Teams App like Contact Center or is it just web based? 2. Can Attendant Console work with queues both receiving inbound calls through an IVR but also transferring calls to queues as well. I really like the dashboard set up and ease of use. Seems like a lot of thought was put into this. Contact Center just doesn't seem as well built.

[@landiscomputer]

1- The Landis Attendant Console can be used as a web app (ac.landis.cloud) or as a standalone PC app (download here: ac.docs.landis.cloud/download). We find users want it in its own window/app because it is typically used very heavily. 2-Yes, A user signs into the Landis Attendant Console like you would sign into the Microsoft Teams client. Calls are routed to the Landis Attendant Console the same way as the MS Teams client. Landis Attendant Console is essentially a Teams client. We'd be glad talk to you more: landistechnologies.com/contact-sales-cc/

[@marklawton4264]

Great run through but could do without the music in the background!

[@landiscomputer]

Noted!

[@jmdbb]

Favor-EYE-ts, interesting never heard it pronounced like that. :)

[@sillyitis]

is there an option to transfer an incoming call directly to another user's voicemail?

[@alyxalyx31]

How do you remove someone off of a contact group AND how to you add non-Teams numbers to a contact group? THANK YOU!!!

[@landiscomputer]

to remove someone from a contact group: Settings | Contact Groups | {edit the contact group} Coming shortly: "Remove from Contact Group" more menu option on contacts.

[@landiscomputer]

How to add non-Teams numbers to contact group: planned future feature.

[@alyxalyx31]

@@landiscomputer any ETA on that?

[@landiscomputer]

@@alyxalyx31 currently we have fairly significant updates every month. see ac.docs.landis.cloud/releases It's on list to be done in upcoming or the next release (to give rough timeline, features are always subject to change)