Last Week NOBODY Was Annoyed at Games Workshop

[@thepaintingphase]

Check out Grave Trigger on Kickstarter! An awesome apocalyptic, sci-fi skirmish, miniature game: www.kickstarter.com/projects/cardboarddynamo/grave-trigger?ref=88k230

[@Andy__H]

You had me until you said 32mm. 🤷

[@graemerandall9469]

I do love the interviews, but it's been too long since it was just you three chatting about the hobby. Would be good to get more of these on top of the interviews if possible.

[@telepaten]

The best part of the new studio is that we can see the dog!

[@Stonehorn]

Don’t insult Peachy like that!

[@Kirioth]

I don't know what the problem is, the new website is great and there's literally nothing wrong with it. Ahem.

[@thepaintingphase]

Couldn't agree more 🤣

[@carlstanford7607]

I enjoy the challenge

[@Tropicoboy]

I enjoy not finding things and seing no art

[@mekko1413]

I think it is horrible. Way harder to navigate than the previous one. I hate having to scroll for ages because they want all these big fancy pictures instead of just the text. This feels more like me having to walk all the way through Ikea to get to the checkout vs just being able to get what i want and check out.

[@killerkriegsman85]

People are only just hearing the Sarcasm a week later than partions

[@slavetotheparasites413]

It was so much fun trawling through those comments. I'm a web dev, so it hurt my soul trying to use the new website. 4-5 clicks just to switch between looking at one army then another! Christ on a bike.

[@karlmckenna647]

"had literally zero nob heads..." *Cracks knuckles, opens Discord*

[@thepaintingphase]

😂😂😂

[@anotherzingbo]

In my opinion the old GW web store was creaky and did need replaced. At an absolute minimum the way the dynamic elements of the pages stopped working after a few minutes unless you reloaded the pages was awful, and so was the way region and language encoding was handled. However the new web site is not an upgrade. The Register, an IT news web site has written that GW has been struggling with a massive IT upgrade for years - since 2019, I think. Bringing the new website online suggests to me (and this is utterly unfounded speculation) that someone in management drew a line in the sand and said that there were to be no more delays and the website had to be online by a fixed date, come what may. The intent may have been to focus minds on actually getting issues fixed and things working - but that did not happen and the site launched in a partly complete state.

[@andrewdickinson1041]

I wonder if there's any truth to the story that the old website was built by the former CEO's wife's company, it could also be to get away from reliance on them? Idle afternoon thoughts.

[@bionicgeekgrrl]

​@andrewdickinson1041 bespoke maintenance costs can be astronomical. But it is probable that the website is just the tip of a huge iceberg, with many pieces used by the warehouse, logistics, distribution, manufacturing etc and those have certainly seemed to be struggling in recent years. The website deficiencies are probably deemed inconsequential compared with those other systems working more reliably, the website can improve over time but if the other systems fail it costs a small fortune to resolve.

[@volkarve]

We need Pat to re-record EVERY black library audiobook in his newly minted "GW comment reader"

[@JoeHardacre]

Funny thing on the mention of the terrible website pushing people to Element, I had the same experience in element this weekend. I had never visited the shop before, but its pretty shocking as a customer experience. Nothing is priced, you're directed to use QR codes which just take you to the website - but not everything has QR codes so you just spend half your time browsing the website anyway and the ceiling is falling in. With the reputation (rightly deserved) that element has, it was quite shocking. The Nottingham store is smaller by comparison but a much, much nicer shopping experience.

[@Mukkanzie]

Geoff’s little rant on treating warhammer customers like children and being put on hold by customer service had me in stitches 😂😂

[@Big_Blue_Monkey]

I served in O Battery The Rocket Troop. It was the only British unit that was allowed to fly the flag of another country as it's colours, which is the Swedish flag. This was because in 1813 at the Battle of Leipzig the Rocket troop rescued the King of Sweden.

[@Malky24]

I'll have to read up on that, I've never heard anything about the Swedish King needing to be rescued during the battle.

[@hll705]

Crown prince (and traitor to the republican cause) at the time, surely?

[@Zaphodox]

Swedish rocket king. Great band name.

[@Big_Blue_Monkey]

@@hll705 Yes…he was Crown Prince at the time and made King in 1818.

[@davegarghan6180]

I used to just go on the old GW website and browse, usually buying something (doh!) now I just can't be bothered to try and work through that terrible UI. It's impossible to "browse" the store now. Element, Wayland and Magic Madhouse now my go to! Love the new digs and of course the dog!

[@Jeff-ne1lh]

The new website is an unintuitive buggy trainwreck...I spent an hour with Customer service this morning convincing them that I ordered One Imperial Guard Box set not 10

[@aarontunney2628]

Two points: 1) As a member of the software developer union, I feel I need to stick up for GW’s website developers. Even if a website or an app looks fine to the user, it might be creaking behind the scenes - either expensive to run, difficult to maintain or full of security issues. I assume a combination of the these is why GW did a big-bang refresh. I agree that it’s terrible but hopefully it’ll see the kind of evolution that the 40K army builder has seen. (As an aside, I think GW has the same problem that the public sector has when it comes to IT - it simply doesn’t pay market rate for skills and so struggles to attract experienced talent. It’s easy to underpay games developers and painters, less so software developers who can easily get a job elsewhere.) 2) DOGGO!!!!! 🐶 🐶 🐶 ❤

[@namewastaken360]

A Natalie Portman to sit on my shelf would be good, but given the option I'd rather have Keira Knightley.

[@esaedvik]

Watching Sugs navigate it live on-stream whilst cosplaying as an elf was priceless. Just an hour of a confused elf browsing :D

[@brandondollar]

When you see these big square icons, and menus that collapse, the change is to add a canned library that makes the website morph for every device. The downside is it kinda does a lot of weird stuff, like you can grab and move parts of the website, which locks the screen, and then you have to reload to keep using it.

[@LuchaCapitan]

Losing Wishlists just before Christmas seems like a bit of a home goal too.

[@peppermintshore]

You can imagine an exec manage interlocking their fingers and saying the website....we need to homogenise all the sites into one.

[@thepaintingphase]

Now that is some big picture, blue sky, thinking. You're hired!

[@kudosbudo]

1:07:53 snipers use stealth to gain the element of surprise. And there nothing more surprising than a sudden rocket.

[@thepaintingphase]

😂🤣😂

[@naib_stilgar]

There is no Captain on bike because we don't even have enough lieutenants yet. Be patient we will get there. (Read in Pat's sassy voice please..)

[@thepaintingphase]

😂🤣😂

[@MiniatureRealms]

Loved this. You all look so happy and relaxed in the new digs, or maybe it was just the whisky.

[@thepaintingphase]

Hahaha! Probably both lol, cheers for the kind words Stu - Peachy

[@mattshimkus80]

And now for something completely different. . . the comfy chair.

[@jorgemontero6384]

The website could have used upgrades, but it's as if nobody ever went through some sensible user scenarios. The beginning of UX is to come up with a bunch of tasks we want people to do on the site, and then make sure they are easy to do. Every use case of mine for their website is just worse. The site needs another 6-8 months of development, minimum, to be any good.

[@HappyDuude]

The story I heard was that it was a whole IT stack redesign, including stock levels, distribution, and the front end -- so that ideally things should be smoother in terms of product distribution. But yeah, the UX is very 'adaptive' and has too much spacing

[@StephenLeaSheppard]

At this point I'm assuming the 360 removal is deliberate and permanent, since someone figured out how to make a program that automatically turns them into 3D models suitable for 3D printing. A lot of the releases put out just before the new website didn't have 360s. (And just to be clear, I hate this. The 360s were great.)

[@mazikainen]

I was just about to point this out. The accuracy of the photos isn't probably enough to produce a good enough photogrammetry model for printing, but definitely accurate enough to get something to use on tabletop simulator or whatever. I've seen some. As a bonus you get a 'eavy metal paintjob on that sucker.

[@RiverRibble]

360's are still there on a lot of the models that had them. The Drukhari range for example. I was glad as I like them also.

[@grimmriffer]

You mustn't punch pangolins in the face, they're endangered *and* delicious. (And rarely found working in laboratories with poor safety processes...)

[@dazm4640]

Love the new set up! U guys are honest, fun and I really enjoy the conversations. 👌

[@WarmasterDeath]

“With Jeff twerking and cleaning up dog piss” you say as I’m right about to paint those hand gems on my custodes! The snort of laughter thankfully pulled the model away, but that was some magical timing! Bloody good episode!

[@MijMike]

Oi! Not having that. I'll have you know I'm a knob head AND. a patreon 😂 thank you very much. And being from south Yorkshire I can say a reyt good "bastard" 😜 Cheers for the content as always lads. ❤️

[@ShakosAndSprues]

What a cracking episode, loved all the discussion in the new digs, which are looking awesome already! The new website is really interesting, I generally agree its not good, downright bad in places and it breaks so may best practices, there however a few good elements. The technology side of things is right upto date on the frontend side, however the need for a queuing system and the number of errors thrown suggest the the backend systems are still a huge limiting factor. I think that's the reason for the change, the technology has been vastly updated, and will be much easier to maintain going forward. Putting a managers head on i think the update is good but it feels like the visuals where driven by a managers want to make things look shiney rather than carrying out user research and finding out what the users needs are.

[@Hiddenronin]

"it's pretty..." Yes, Peachy. Pretty shite! Also, British Lancers were a result of the devastation Napoleon's Lancers inflicted in the battle of Waterloo.

[@thepaintingphase]

😂😂😂 to the pretty comment and thanks for the Lancer info 👍 - Peachy

[@danny3tricks377]

Worst website ever.... Said comic book guy from The Simpsons

[@Rotheric]

So that website. A friend of mine is an epileptic. He literally can't use it anymore, due to the flashy fullscreen autoplay shit.

[@DaRedWunzGoFasta]

If you are light on guests, there's a crazy KZbinr who did a 40K video every single day for Orktober!

[@bradluck1108]

I tried reading the comments here in Patrick's online voice and it sounds bad also lol. It works for everything!

[@sneakytanuki7189]

Pat the Pangolin Puncher! Need that on a T shirt lads.

[@cml4914]

I think the new website is probably harder to navigate and less appealing to people new to the hobby. It relies on you knowing to scroll through the game systems, rather than having them at the top. The branding is a bit bland as well.

[@chriswalsh9258]

Geoff, have you seen the "Assault Jetpack" from deadly print studios?

[@LukeGeaney]

That's either a massive poppy or Peachy is shrinking

[@thepaintingphase]

Both is correct

[@Crabbers_paints]

At this point I totally agree with Geoff, they should just add links to Hobby Workshop, Element and Wayland. Its really bad.

[@brenthartman502]

Peachy on the website ... " It's pretty" .... (yes .. um .... Pretty Crap LOL) 😆😄🤣

[@terminatoruk4921]

The Drinking Phase :) Great show guys - really enjoyed it. 100% agree on GW's new website...bit of a trainwreck but I really, really miss those product 360's - they are such a useful reference guide to understand the box art from all angles

[@piotrjeske4599]

The site may not be perfect, but GW is a young indy company . Give them a few years and they will fix stuff.

[@thepaintingphase]

😂🤣😂

[@niallrichardcurran2466]

so .. navigation is very frustrating for sure, like if I select an army, then I cant continue very far before having to research, also if I try and enter an army via the google page it dies,... that being said.. I ve waited for Azrael since May, I could finally order with no issue. I m in Toronto and it arrived from Memphis in 36 hours... also I love on the characters there is a really nice script on their lore and history.. so what I am saying, while navigating is problematic, I had a good buying experience.. and there are some good features

[@christianmorson3945]

Thanks guys (and especially Peachy) for pointing out the pain us White Scars are having now - as well as no Captain on bike, they also deleted regular bikes, scout bikes, the land speeder, 3 other flavours of speeder, and had already got rid of the Khan on bike at the start of 10th. It's become a meme/joke now amongst us Scars that Korsorro is on foot! And then they release the Stormlance detachment - 3 stratagems out of the 6 are for mounted units (so now just outriders and ATVs), and 2 of the 4 enhancements are for mounted characters (now just the Chaplain on bike)!

[@dekyras]

Whilst I enjoy the episodes with guests, its a nice change to just have the three of you chatting - and Bella is a great addition to the team 🙂

[@mogwaiman6048]

GW updated their website to make it more difficult to buy things, right before the holidays.

[@slackeratlarge575]

Weta is owned by unity game engine. Hopefully they don’t go insane with pricing.

[@martinjrgensen8234]

The new website stinks of 50 managers spending years in “meetings” and study trips to Bali.

[@Kreated_by_khaos]

Whiskey and wee , classic guys loved listening to this as i put metal tomb kings together

[@lbcadden3]

So who’s managements family member got paid for the new website?

[@pug1184]

The chance to order FW stuff and GW stuff together and only pay one lot of postage, is at least one advantage that’s long overdue. The site itself though……….

[@bionicgeekgrrl]

Plus being able to order fw items to a store, which wasn't possible previously. That is a good change. The site will improve gradually I'm sure with probably update happening every month. the priority i think were the change behind the scenes which will hopefully improve their logistics and distribution.

[@jamesgreen9480]

New studio looks great! More battle reports coming soon I hope

[@ilovecokeslurpees]

GW's website is a perfect example of Chesterton's fence.

[@mikee6301]

For charity, you guys should do a live stream where the drinks (15yr old whiskey) are free flowing, while answering questions from the community. Also… What a way to end to end the show LOL 😂👍 🐶

[@almost_zab]

They were very proactive and synergized the web portal. It is perfection. o_O

[@thepaintingphase]

This person gets it ☝️

[@green_manc]

Oh and you should totally play cyberpunk red, you guys would love it

[@LukeGeaney]

Updating the website would have been totally ok. I think it definitely had issues. What they have done is removed most of the core functionality and key user journeys, while not addressing any of the old issues, which is... a bold move.

[@danielellyot]

mmmmmmmm the 1/6 scale episode, right up my street!!

[@paulschmidt9827]

As a former paramedic in the US, I just wanted to point out the area I am from EMS and the fire department are separate entities. What you guys are talking about is common in other places, but in the Pittsburgh area, almost every ambulance is privately owned except for big cities. For example, in Pittsburgh, the city owns the ambulance, but the ambulance also does all rescue and medical.

[@M0U53B41T]

afaik fire and EMS are separate pretty much everywhere here in the US - Fire dept will show up for emergencies, as well as an ambulance EMS crew at times, since they're trained. But only an ambulance crew will transport you to the hospital. The other sad thing people outside the US don't necessarily understand is we get a separate bill for everything. So, my son had an emergency as a kid at school (he's fine!) - ambo,, ER room, ER doctor, children's hospital, anaesthesiologist and surgeon.

[@thelonelybolter8245]

12:52 Doggo BELLY RUBS!!! The only timestamp you will ever need ;)

[@Salitorn]

My largest complaint at thge moment is the lack of a proper filter. Been looking at some Horus Heresy lately and you have to scroll and scroll....

[@LincolnTank-StillOnTheSprue]

had the great pleasure of meeting Peachy a couple of times and chatting with him at Newark recently (and being gratuitously pegged) and find his enthusiasm about all things hobby infectiously boundless. Yet to meet either Pat or Geoff but very much hope to in future. The whole way this cast comes across is that you're three blokes that it'd be a pleasure to have a few beers with a get mildly tiddly. Keep up the great work gents

[@thordallimdecaladai922]

Will there be catalogues again when the old world gets released ?

[@fakestreetspirit]

"Jesus Christ, I'll go to Wayland via an affiliate link on YT..."

[@jabbasleftnut1530]

GW management all sat around a table and throw their ideas in the "strategy wok" gave it a good toss and the best idea was to fukup the website. My experience with the new site going live was they lost my £100 virtual voucher for a week, good work brain trust and tried to make light saying oh there's nurglings in the system hehe. Not hehe, where's my voucher gone!!!!!!

[@Stonehorn]

The website is like fine wine, if fine wine tasted like a mixture of a Great Unclean One’s arsehole and and Fabius Bile’s robes.

[@thepaintingphase]

Good lord that's one hell of an analogy 🤣

[@GeoffSavory]

I don’t know wether to be impressed or insulted. Either way amazing work! - Geoff

[@harper84]

Best outro to a podcast video I've ever seen.

[@Andy__H]

It’s alright Geoff, I appreciated your “bigiature” line. 💪 Harshly dismissed by your associates. 😱

[@Nigelius]

Honestly I think a slight bit of polish on the old design and full on forgeworld integration would have been enough. Literally, just have a bit of user testing and implement a lot of user experience changes to make the website practically put minis in your basket. The current website feels like it’s been made by people that like “cool” UI elements. “Oooh sideways scrolling UI elements, so cool!” Said no one ever. Great podcast as usual, I appreciate that you’ve found a fourth member of the team that is hairier than Geoff!

[@MikePawlak]

This isn't a "cool new UI elements" issue. It's more of a "I don't know what UI elements to use to make a cohesive and easy user experience"

[@Stonehorn]

Agreed, I think the old website was great.

[@MikePawlak]

@@Stonehorn I mean it definitely had problems tho, right? Clearly they had no bot protections, the mobile site was garbage and the navigation crashed any time I left the site up for more than an hour. That being said, this is way worse somehow?

[@mekko1413]

I couldn't agree more. It feels like they just threw a bunch of non-thought out ideas in a mixer and made a website.

[@bionicgeekgrrl]

I think it is likely that the old websites linked to different sites on the backend and that's all gone so there has to be a whole new site that can be linked to the new backend software used for the logistics, distribution and fulfilment.

[@ernstbergerbrent]

Who's doggo is that? It's adorable.

[@thepaintingphase]

That’s Bella and she’s my dog - Geoff

[@SunDancerGE]

"zero nob head" .... yet! Where's my patreon wallet.... ;)

[@thepaintingphase]

😂🤣😂

[@thecasualpainter9697]

I don't often go to the website but just had a look. WTF it's so hard to navigate. 😂

[@thepaintingphase]

I know, when Pat and Geoff were talking about it, I was like ‘it can’t be that bad’……👀👀👀

[@shellymcmurrie]

I ended up looking for stuff on other sites because the GW site is unusable for me. I accept it might just be a "me myself" issue, but to me it's like how Windows 11 has nicer graphics but they screwed around with the Taskbar, which makes the entire OS unusable for me because of my specific enhanced needs (disability). The new GW site does look pretty, but it's not a shop I can actually use.

[@David-li4uw]

In the US ambulances are not tied to Fire and rescue. They are strictly paramedics. However, almost all Fire and rescue have first responders trained in basic medical response with “ambulances.” They are called rescue squads. They will take you to the hospital if the real paramedics are too far away.

[@davydatwood3158]

I would assume that like most things, it probably varies a lot from State to State? Certainly it does in Canada, and America is kind of infamous for how ten different States will do things twelve different ways. But on this side of the border, some ambulances belong to the fire department and some belong to their own organisation, depending on where you are. And at least one fire department trains all it's firefighters as paramedics and rotates them between the red trucks and the white trucks. (Though admittedly, that's because they have a lot of oil money and need a very, very good fire department in case an oil refinery blows up.)

[@esaedvik]

For a price, I would imagine? Under or over $2500?

[@elijahherstal776]

@@esaedvik well, let's put it this way: *Get insurance and don't live like an unhealthy slob* All of a sudden things become a lot more affordable.

[@jamesn2830]

Fire fighters on my home town had to be paramedics first before they could join the squad so they were functionally both. In that case: all fire fighters were paramedics, but the paramedics weren’t firefighters

[@srdies5289]

I don't know how you guys can have anything done with that furry cute creature around! And the dog is so cute, too!

[@FrankieRogersArt]

Who doesn't love using your highly collectible star wars models as crockery

[@wolvie90]

I'm not gonna pretend the old site was any good, but it's genuinely impressive how much worse the new one is.

[@thepaintingphase]

😂😂😂

[@carlstanford7607]

Very pleased to see the new host doggo and a great subject matter to discuss

[@namewastaken360]

Combining Forge World and Games Workshop online shops is a great thing to do. It's the inclusion of the marketing site that makes it all suck. The filtering isn't as flexible either, you can see Horus Heresy and 40k stuff at the same time, so for example you can't filter by Space Wolves and see the 30k upgrade bits from FW and GW at the same time.

[@stujm84]

Armed Ambulance response teams for Necromunda are an amazing idea. "Sheila, grab your gear. We've got an operation down in the hive, its a surgical strike, in and out in a key-hole entry point. You need to grab a scalpel, a defibrillator, a laspistol and the Heavy Stubber." I can imagine how the opposite gang respond when seeing the Ambulance approaching at speed "Oh shit lads, arm up! its the Red Cross!!!"

[@thepaintingphase]

Hahaha! Amazing 😂👍

[@ruaridhmackenzie3215]

What are the chances of you 3 making a real life series of Gotrek, Felix and Snorri nose biter?

[@thepaintingphase]

Who’d be who Sir?

[@ruaridhmackenzie3215]

@thepaintingphase easy option first, Peachy would be Felix. For the bearded parts, I would go on height to kept lore ish friendly (even though i think Geoff is taller than Peachy ans totally contradictory to what ive just said), so Geoff as Snorri and Patrick as Gotrek.

[@XerrolAvengerII]

They copy pasted the Warhammer40000 website style sheet to their new store sheet, it's soo obvious once you look at it

[@dk292]

GW must of had a great deal on squares space by the looks of the site

[@MrSquark]

They probably wanted to get it up and running and bug tested before Christmas

[@ralphhathaway-coley5460]

Sorry, I missed most of what you were saying, I got sidetracked by your Poodle/Doodle (?). Technically you are drinking whisky (a Scottish malt) not Whiskey (which is the Irish version). Greetings from the Whisky Trail, me and my elderly faded brown standard poodle.

[@tankstoke09]

Great Show. BTW Just ordered some decals from Japan to the UK, and received also a Painting PHASE Sticker. (As per your logo)..You are big in Japan!!

[@Balevolt]

The Phase II Clone Trooper armor cut some of the systems that were in Phase I armor Rex was clearly determined to keep them. Cyberpunk 2020 (the RPG) has a sourcebook for the UK and Europe.

[@BeepBoop2221]

Its very strange for me as a developer. I can confirm the mobile experience is..... terrible. They have a react developer (I applied for it), but they didn't take advantage of some of reacts features like lazy loading. The user experience is... lacking, it just feels very boring. The UX when it comes to filtering is very bad. When i was in the IT department the team seemed very small to be putting out the number of apps they do. The queing system they implemented was designed for things like concert ticks and felt like the quickest think they can.

[@oleww50]

14:39 I’m glad someone is calling out the horrendous new website! High five Pat.

[@briochepanda]

The 360 photo's were expensive? GW, you've got a 4 billion dollar market cap, I think it more than paid for itself.

[@clockmonkey]

Think the 9th Lancers were formed in 1816, after the Napoleonic Wars but earlier than I'd thought. Several Light Dragoon Regiments were converted to Lancers around that time and some fought overseas in India and other Parts of the Empire.

[@dominicskelton3031]

Not forgetting the emergency lance tips issued to the Congreve rocket troops in the Napoleonic wars. 😂 As featured in Sharpe, so I'm shocked Peachy missed that one....

[@Bodom1after1midnight]

Not a huge fan of the new GW website, generally the front page and navigation, once you get to the army section you want, its actually an improvement on how clean it looks. It seems odd that a model company would choose to go from a front page that was covered in model pictures, to a front page that displays next to no models. Fortunately i only go to the GW website for painting references, with every other retailer having good discounts, i have 0 reason to buy direct from the GW website anyway.

[@verigone2677]

MAkes me think White Scars Might get their own book finally...maybe Jagatai is the next Loyalist Son to return

[@jamescurtis2112]

Just thinking about the armed Medics. Would it work if they were a faction & you'd make an alliance with them?

[@c4darkmane616]

inspired by this video i logged in to see what fuss is all about and well I'm glad I was still listening to you guys while I raged at the site, your jovial banter has prevented me from punching the screen.

[@thepaintingphase]

😂😂😂 I’m glad we managed to save your monitor lol

[@burnbobquist8999]

The thing about third party sides is exactly what happened in our city. A mix of the shop manager was leaving, the stand in didn't show up even when it was told he would, we have no new manager in side. Noone knows what's going on and on top of that the new website is shit. So some of us are just fed up and buy from kutami, minyarts, ebay, taschengelddieb etc.

[@repentia1]

now they have rebranded to the warhammer store the new staff will never know the repetitiveness of 12 times per day, a guy in a tracky shouting "ay do u do playstation" from the door (also the Wētā statue is titus from the space marine games and honestly it looks amazing)

[@andrewcook3983]

I don't think GW would see the funny side if someone to the nurgling joke a bit further and released a whole load of rats in Warhammer World and said now you have a Skaven infestation.