DON'T buy this external SSD! Watch before you buy

[@alphajam1]

You may have a counterfeit drive. Amazon has 3rd party sellers and this could be a knockoff.

[@uno1728]

Damn it. I just ordered an ssd on Amazon. I’m about to cancel it. Didn’t think about that

[@Jay-qr8mp]

​@@uno1728 This is a valid point, but others reportedly had the same issue. I'm sure all those people did not purchase a counterfeit drive.

[@lilafromyoutube]

I agree with jay. My drive was an original Sandisk drive, I checked. There was also a class action lawsuit in California against sandisk because of the failing drives, so I doubt it’s a counterfeit drive issue.

[@goldenant9450]

this is my worst fear and why every time i buy more storage, not even a year goes by before i'm shopping again to backup my backups

[@DaskaiserreichNet78]

You are right. To truly be safe one really needs to back up the backup.

[@djrocketmanasheavens]

try Seagate Ext hard drives there the best ones out there do not do a wd with is a Western Digital as they suck but Seagate Ext drives work great i have never had anything wrong with them and yes SanDisk sucks i never buy them lol

[@FrederickDunn]

Aha, at 03:44 that makes me feel much better for you! Any professional knows that sinking feeling of a lost drive/batch/file collection... insert storm clouds over their lives... then that sunshine and rainbow that show up when a recovery program works! Question, is it worth doing a Full Format of a new SSD no matter who makes it? Will that not fix any bad sectors ahead of time? Also, you likely won't respond, but just in case - do you use their installed backup software, or do you just format and use it as extra space? Thanks. 2 is 1 and 1 is none... :)

[@0LoneTech]

It won't fix bad sectors. Formatting itself will get you somewhere from nothing to marking all blocks as in use, leading to reduced performance (trim helps with that, releasing blocks back to the write leveler). What you want is a full read/write test confirming that the entire capacity is simultaneously accessible with no overlaps.

[@Milanxoxo]

thank god for you making this video cause I was LITERALLY about to buy this exact one

[@lilafromyoutube]

not sure if they've made them better now, but i personally wouldn't risk it

[@Olj-pimpson]

As a former employee of amazon warehouse I can say that all items are treated like Frisbees due to the amount of pressure on its workers. So any fragile devices are 50-75% broken inside before it reaches its customers. Make sure you insure them ASAP if you can.

[@CaliforniaTravelVideos]

Righto - back in the days of spinning drives I would buy the Western Digital Barracuda Black but until they improved the design of their case, I would buy the drives from the popular New York company that excels on photo/video/computer gear.

[@StereoVirtual]

They are called throwers like the ones at the airport or, as you mention, anywhere else handling packages 📦 delivery. 😂

[@sbands-e9l]

Yep, it's amazing how every user takes as a granted the handling of the products by the service provider is flawless, which is absolutely not. It could perfectly be the case that that particular batch - or even model, why not? of portable SSD is more sensible or more prone to internal errors due to the way these companies manipulate these kind of products regularly, since they receive them into their stock till they handle it to the end client... Like, directly putting the blame on the product maker (?) and totally clearing off Amazon itself for any responsibility in the faulty product? What? Really... It's not a matter of discarding SanDisk from any blame, but to be abe to rightly see the whole picture... which in this case, it seems not... She directly assumes it's the maker's fault... which I'm not that 100% sure...

[@moeskido]

This was about a small, ruggedized SSD that was sold as being anything but fragile.

[@CaliforniaTravelVideos]

@@moeskido Good point - they say you can't judge a book by its cover although the form factor of the case certainly appears to be durable.

[@8AM_AU]

Just returned 2x 4TB sandisks after they failed with over 6tb of raw footage on them. Was able to retrieve it all with diskdr but took 65 HOURS to retrieve and transfer to my HDDs! Returned and have 2 of the Samsungs arriving today! Thanks for using your platform to make people aware!

[@lilafromyoutube]

65 hours - my goodness. Sorry that happened to you!

[@ailivac]

I don't really understand what's going on here. People are saying things like their "files are disappearing" but the data is still recoverable. That's just not how storage media fails and actually sounds more like a filesystem driver bug since nothing in the drive hardware or firmware has any concept of what a file even is.

[@8AM_AU]

@dark_mode diskdrill.

[@ikamy]

What model they were ?

[@UserUser-ww2nj]

@@ailivac " People are saying things like their "files are disappearing" but the data is still recoverable. " The files are still there but you can not see them , they are only deleted permanently when they are overwritten with new files , that is why you can use programs to recover them if you have not overwritten them

[@Kit2Canada]

Hi all, it’s probably worth reminding everyone of the 3-2-1 Backup process as 1 is not a backup unless it’s a duplicate. The formula is 3 copies on 2 different media (as in two brands of drive) and 1 offsite. As I’m not a working photographer anymore I back up my entire drive and leave it offsite (a friends, a Banks SDBox) and a duplicate I keep securely away from my computer (my logic being thieves may steal the computer but unlikely to steal my socks) I do this tasks every month or before and after a vacation away.

[@aerocap]

I would rather say 4-2-2. And the local backups on medias running only on a raw brand new operating system that had never see internet, updates or any network.

[@realsushrey]

I would recommend 10-7-11. 10 local backups, 7 remote and 10 in a bunker below the sea. Highly recommended for people who have infinite time 👍

[@KGNYC112]

​@@realsushrey"And 10 in a bunker below the sea level" Your 10-7-11hard drives backup solution, made me laugh out loud hahaha🤣🤣🤣 Thank you!👋🤓

[@alfy988]

Il ladro: Questi calzini pesano un po’ troppo. 🤔

[@RichardPageWorks]

Thank you for this! Super helpful guidelines

[@AnthonyGugliotta]

Yup! This has been a common issue specifically with the new 4tb versions. People have been using the old gen 4tb version or Samsung instead!

[@lilafromyoutube]

Samsung has been great! Can you still buy the older generations?

[@Dmogul]

I remember this situation omg 😳, I’m so glad you were able to recover your files. I’m thinking of moving away from Sandisk as well, this makes my nerves bad lol, I’ve lost footage before… so many photos and videos files that I’ll never get back off of a western digital SSD, and western digital owns Sandisk

[@lilafromyoutube]

haha it was BAD. I hope you’ll never be in that situation.

[@sh9683]

Bet you got your crap from Amazon. The only time I’ve lost data was when I dropped my hard drives (not something you should do as dropping hard drives causes damage lol). They’ve never corrupted on me otherwise

[@Dmogul]

@@sh9683 nah I haven’t purchased a hard drive from Amazon. And the hard drive that went bad was a western digital SSD and it was in a laptop that well taken care of, I bought two of the hard drives and used them in two of the exact same laptops and one went bad but not the other 🤷🏾‍♂️, but I don’t know anyone who has bought hard drives from Amazon and lost data on the drives. I’m sure some have but I don’t know anyone personally.

[@AlfredAntonioTC]

I have 4 TB extreme and a few 2 TB SSDs. Never had any issues. I have a big job coming up and was thinking about either getting another 4 TB Sandisk or a 4 TB T7. I was leaning toward the Sandisk because I had thought it reliable, and I read review online saying the T7 was slow on Macs, but you've absolutely terrified me now. Especially with their customer service being this terrible. Got to go reevaluate the T7. Thanks for sharing this!

[@MarvellousVisuals]

Bro something is wrong with this new wave of Sandisk drives (I think). Im glad you're saying that because I didn't get along with Samsung either... the drive hasn't failed me whilst plugged into my mac, but it has failed me plugged into the atomos ninja v :S If you do got sandisk, buy twice to back it up

[@larry_1096]

bro buy t7 4t

[@smalldeekgeorge]

Avoid t7 at all cost!

[@lilafromyoutube]

Why?

[@MarvellousVisuals]

@@larry_1096 I went with 2 2tb t7 toughs and a 870evo for the ninja v... I'm super weiry of the 4tb drives now

[@LordPlaythellSteele-er4qi]

It's so important that you have pointed this out - I have lots of SanDisk drives and like you I've invested heavily in them for around. decade. However, that email they sent you simply demonstrates that protecting their reputation is more important that supporting loyal customers who have their faulty drives and for the reason I won't be buying from SanDisk in future... Thank you!

[@short1961]

This could happen to anyone. The issue as you stated is the customer service response. This is unacceptable from such a major player in the industry. I am happy you were able to recover your files.

[@bonniesitessolutions7728]

it was probably a knockoff. red flags: sold on amazon, half price!

[@anarchyamp]

It was 1000% an Indian call center canned response

[@DestinationTimeshare]

@@bonniesitessolutions7728 It is being sold almost everywhere for big discounts. The problem with the drive is that it was faulty. Many people experienced the same thing.

[@abuazizm]

I'm extremely thankful to you for making this video plus for your honesty about that product without BS.

[@bonniesitessolutions7728]

it was probably a knockoff. red flags: sold on amazon, half price! don't blame the manufacturer, blame the SELLER!

[@stkuj]

I have a 500 gb & 1 tb Sandisk Extreme Pro and haven't had any problems - luckily. I watched this as I had just placed an order for a 2tb version for my trip this week to Japan. I cancelled it and ordered the T7, but went one step more and got the T7 Shield for $10 more! Thanks for the tip.

[@luggathelegend]

Got the same Combo of 500gb and 1TB Sandisk sandisk extreme pro ssd. Still no Problems. Hope that that stays so! Did you had any to this day? 2 Months later?

[@ignorantboxing]

I got two 2 TB Drives and never had any issues.

[@KhaledsWay]

Any updates on that? I really need to get one but I am terrified 😨

[@ignorantboxing]

@@KhaledsWay I got 2 - 2TB drives and use them daily. I've never had any issues. I've had them for years too.

[@nasergh9354]

@@ignorantboxing you use them with laptop? Speed doesn't slow? And for backing up is it safe or hdd is safer?

[@JohnCastleSmokeless]

Never buy electronics (or anything else, if you prioritize reliability) from Amazon. Why? There is a non-zero chance that that isn't a SanDisk product but, rather, a counterfeit. That's a problem for which Amazon is becoming notorious.

[@voodoo411]

You can see who is the seller on Amazon. Try to avoid 3rd party sellers

[@JohnCastleSmokeless]

@@voodoo411 Amazon also has no problem with counterfeiters, so still No on Amazon.

[@alexag782]

sure, but by those is not enough brain capacity to understand 1:13

[@sh9683]

@@voodoo411yeah. I do that. I’ve looked at products. Say Lenovo for example. The store on the product page says “Lenovo” when I add product to cart. When I look at my cart it’s some other store I’ve never heard of actually selling the product. For cheap crap that I don’t spend a lot of money on I’m ok with using Amazon. Otherwise I stick to Best Buy or the products actual website. Mason is not usually cheaper. So I’m not losing in money by going to Best Buy or the actual company. Gives me peace of mind

[@xurhett6862]

I have a SanDisk Extreme SDSSDE61-1T00, it failed suddenly with all data gone. I did quite a few research, all methods related to software and firmware were of no help. Finally I found a resistor in the NVME card was loose and fell down when my tweezer touched. After I connect the resistor back, all the data is accessible again. Root cause is the poor soldering and design.

[@stduiotroismoi9596]

My SSD is the 1TB version of SanDisk Extreme Pro V2. The first time, I experienced file loss which led to the disappearance of all my files. Even though I used EaseUS software, the recovered video files turned out to be damaged. Fortunately, I had file backups. So, I decided to format the SSD, changing the file format from ExFAT to APFS, as it's said to be better for Apple systems. With a mindset of giving it a try, I decided not to return the SSD and continued using it. However, after a week of formatting, the same issue occurred again - all files were lost! Within just two weeks, this SSD lost my files twice. I can no longer use a drive that is prone to randomly losing files; it's unbearable for me!

[@tomhsia4354]

Not saying this drive isn't evil, it absolutely is and cannot be trusted. However, I need to point out I have had terrible experience with ExFAT and Fat32 on my Mac. Get any other drive and use APFS if you don't need cross-platform. ExFAT doesn't have jounaling so it is easier to corrupt in general. I use NTFS for my drives and have Paragon on my MAC. Back in the days, ExFAT would consistently have issues wtih corruption and disks not mounting with MacOS (apparently this came back in MacOS Ventura), I think the problem is MacOS/OS X not ejecting ExFAT disks properly. For Fat32, the file size limit is 4GB per file, in High Sierra Finder won't let you copy files larger than 2GB onto Fat32 drives. The 2GB file size limit is for Fat16, not Fat32, Apple somehow messed that up. You can use Terminal or some third party file manager to copy large files but that is a hassle.

[@EstudioMidimusica]

The exact same thing just happened to me; I found a solution without having to pay. What I did was do a chkdsk /f from a Windows machine and I was able to recover everything, I attributed it to the exFat format, but it looks like it's these disks... Saludos

[@aslamsean]

Sorry this happened to you. But just because some drives failed bad doesn’t mean we should not buy these. This 1.7 tb should have been on a NAS and not on a portable ssd.

[@joemann7971]

It shouldn't matter how you store your data. It shouldn't just disappear. If this was caused by user error (say, she removed it before the Mac finished saving), then that's her fault but if the drives are just randomly failing, that's unacceptable.

[@Ducmoitapgym]

Hi, i wonder what is NAs? Im finding solution for my files too

[@adhammohsen7979]

No more Sandisk lila ... Your story is panic 😮

[@bcg420]

​@@Ducmoitapgym NAS = network attached storage

[@bcg420]

​@joemann7971 that's why we are taught the rule of 3 . Can't get mad when you don't follow best practices for data storage .. the rule of 3 is as follows "The basic concept of the 3-2-1 backup strategy is that three copies are made of the data to be protected, the copies are stored on two different types of storage media and one copy of the data is sent off site."

[@JaySea]

You forgot to include the link to the software that recovered all your data

[@emcquesten]

🎯 Key Takeaways for quick navigation: 00:14 🛠️ The speaker experienced a significant failure with the SanDisk four terabyte SSD shortly after purchase. 01:37 📉 Many users reported the same issue with SanDisk SSDs, questioning their reliability. 02:32 📧 SanDisk's customer service response denied widespread failure, despite numerous user complaints. 03:40 🚫 The speaker switched to Samsung T7 SSD due to SanDisk's failed reliability, recommending it as a reliable alternative. 05:06 💡 A potential "bad batch" issue might have affected the SanDisk SSDs, emphasizing informed purchasing decisions. Made with HARPA AI

[@SamoFix]

This summary made by AI without human editing? Really??

[@gr0wnup5]

Appreciate this

[@sparkbark7640]

Wow that's impressive being made by an AI

[@cliffhamilton2857]

Quite concise, thank you AI. If I had this on every video it would definitely up my productivity significantly.

[@anonymator]

Dear AI overlords, don't forget 03:29 recommendation for a data recovery app.

[@FinTechFuse]

I purchased a 4TB from Best Buy and never had any issues. The problem might be with the ones from Amazon, as they could be knockoffs.

[@sh9683]

Amazon is notorious for knockoffs. And they are notorious for showing you the brand store. But then when you “add to cart” if you look at the seller. It changes to some strange seller.

[@Atopper]

I definitely want to say this maybe just the 4TB. I’ve been using the 1TB versions for years & never had one issue. The customer service response is the biggest bummer to me.

[@lilafromyoutube]

isn’t that exactly what I said in the video? 😂 but yeah bad customer service sucks

[@Atopper]

@@lilafromyoutube yes, just figured more feedback would help to come to the best conclusion 🤘

[@chennyye28]

I also have the sandisk extreme portable 2 TB, bought it maybe 3-4 years ago, this one works still fine, which is the same generation as sumsung T5, but when I search for the internet, I found some voice about the the same generation as sumsung T7 sandisk have some issue, the model people talk about is E61 and E81, which makes me feel a bit scared.

[@ABP8214]

This is a recent issue with these drives. The ones you bought years ago are effected.

[@vonitoSpaghetti]

How is your 1 tb sandisk bro? what variant are u using? Is it the 1050mb write speed? Im planning to buy my first external ssd to back up my phone but im hesitating to try this brand because I hear a lot of issues are going on.

[@FanaticDrummer]

Got mine over 2 years ago from Target. Still working and its just the 1tb version. You just never know if its the batch, ssd with larger storage or the region they’re bought and resold from. Lots of issues with tech on Amazon, its a gamble. You also never know how they’re handled and stored. Just because Amazon ships and sells it doesnt mean it was in their hands the whole time.

[@islandtruther8625]

That’s funny you mentioned Target! I also have the 1TB extreme SSD and it’s now two years! Zero issues even after dropping it a few times … I guess we now know where to get our SSDs from… maybe.

[@leeb0y]

Thank you for this video, the same happened to me. I bought 2x4tb and both failed on my M1 Mac, I was abroad and it lost a 2tb project folder, as you can imagine I wasn’t a happy bunny. I could literally see files corrupting in Adobe Premiere, then the whole drive disappeared and wouldn’t mount, I got an “unreadable disk” message, I had to reformat to get it working again. After the second time the trust was gone, I returned them both to Amazon for a full refund. I think it could be a Ventura OS or M1 issue, I can’t see any PCs users with this problem. I’ve now also gone for the slower but reliable Samsung T7.

[@kennethochoa7550]

I bought a 6 tb western digital hhd external drive for a great price, I was going to put all my art drawings and original music onto it, after about I day, I dropped it and as soon as it left my hand I knew it was toast. long story short. the upmost amount of data I will put on a ssd or hhd is 2 tb and I use that 1,2,3 rule kind of, I have all my drives at home and if there's a fire I'm really up "toilet creek alley"😄 but better safe than sorry, I have a 1tb and two 2 tb san disks that one that i just got in the mail today, it was powder blue so I paid an extra 10 dollars for it, but colors not only look cool they are easy to find in the dark, I wish that more companies would use juicy colors 😜

[@traviskuhlmancreative]

I've purchased many of these over the course of several years for 4k to 8k video editing, and then suddenly: received THREE defective drives in a row in the span of two weeks. This was about 6 months ago. Something must have happened over there... all of the ones I received prior to then continue to work great to this day.

[@lonewolf82007]

I have one I have used to transfer files from my iphone or ipad, or pc, and so far have not lost data, but I do get disconnects sometimes. I have to unplug the drive and plug it in again to 'see' the drive... kinda disturbing. I do not trust it because of this.

[@shinpetalcorin]

By default when you buy this device, I noticed that the filesystem is Exfat which really risky because it does not have journaling functionality. So before you buy SSDs make sure that the format is NTFS and Partition type is GPT not MBR.

[@DigaPrints]

I realize this is an old video, but for anyone having this problem please indicate where you purchased your drive. The video shows she bought on Amazon..... And in case anyone is not aware, Amazon is a place where it is easy for knockoffs to filter in as originals... So that "SanDisk" product may not be genuine skandisck at all. Any purcheses on Amazon should be treated as possible scams. And realize that there will not likly be any manufacturer warrantee on the product.

[@lilafromyoutube]

Good point. This was an actual Sandisk product though, I checked.

[@maxmaurer6921]

My Samsung T7 1 TB died catastrophically 4 months after the 3 year guarantee period - with some substantial bit rot in my backup data shortly before that. There was heavy use - but bottom line is: Never ever trust a single point of failure for your important data.

[@gilbrook]

Doing automatic alternating Time Machine backups to Extreme SSD 2TB & WD Passport HDD 1TB.

[@tredfxman]

Have the older 500 gb Sandisk Extreme (SDSSDE60-500G) for my PS4 Pro & never seen to have any problems so far!

[@MrNategates]

Never bought these from Amazon, but the 4 Sandisk SSD’s I purchased from B&H have worked perfectly for years. Same with SD Cards.. have had issues with ones sold on Amazon, no problem with B&H ones.

[@lilafromyoutube]

Have you recently bought a 4tb one from b&h? I have a suspicion it’s just the new batch that’s malfunctioning.

[@ABP8214]

@@lilafromyoutube That is correct. I work for b&h in their computer deand we've been telling people to not buy them because of their issues with them failing. Most people heed our warnings and bought other drives. Some still but them anyway.

[@suzukitaka4470]

@@ABP8214which ssd do you recommend?

[@Jona]

Sometimes I wonder if it has something to to with APFS. I had a Samsung SSD, used it for years on not-APFS (don’t remember), then I formatted it to APFS, used it some time and then it died. My Mac didn’t recognize it in the Finder, in the disk manager all tries to fix/repair didn’t work. Interestingly I had Windows via Bootcamp and when I used windows with the ssd attatched the ssd showed up and could be used as usual (using APFS for Windows or something like that). The Apple nor the Samsung support didn‘t know about a solition, I found it by accident. Idk if there are APFS optimized SSDs or not but if there are some, I‘d look to get those

[@keithwahrer2223]

The 4 of these I bought this year have ALL FAILED.

[@ernestloh3683]

NO WAY. ALL four of the 4TB??

[@blake2697]

Why did you buy 4 lol

[@nasergh9354]

Did they replace them? Now which hard you use hdd or ssd?

[@Jabromosdef]

@@ernestloh3683dudes literally lying but hopping on the hate train is par for the course

[@donoban19]

Dont buy 4T, And the model 61 its the best instead of the 81

[@theNinjaliciou5]

exact same thing happened to me. except it was the samsung t7, which why i was switching to sandisk. looks like no one is safe.

[@lilafromyoutube]

Oh no! Sad to hear that happened with your Samsung drive. I guess we aren’t haha

[@DokoGaTV]

Totally agreed. I purchased 3 of these, all 3 needed to be returned to Amazon. I have 1 4TB Sandisk that's (thankfully) still working, purchased last year. Sandisk's customer service didn't even reply. Thank you for posting this! Samsung T7s are truly the answer 😄

[@lilafromyoutube]

It probably is, but the fact that SanDisk denies it is maddening because there are so many people with this issue. And these disks aren’t cheap!

[@dastokene30og]

idk… maybe it’s the amazon vendor selling trash 🚮

[@DokoGaTV]

@@dastokene30og Yeah, if it was a vendor, I could understand that, but 3 of mine were purchased from the SanDisk Amazon store. I know they have a firmware update that's supposed to fix the issue, but I'll stick to Samsung T9 or T7s, and Crucial X9/X10.

[@fix206]

I've had two 2TB Extreme Pro SSDs fail on me after a just couple of days of use. After first one died I thought I just got a bad unit, so I returned it and got a replacement... Same thing just after 1 day of use 🤬🤬🤬 However I got another 1TB Extreme (Not the Pro model) and that one has been solid for well over a year of being used almost every day...

[@ToTheCoreMedia]

Both of my new 2Tb Sandisk portable SSd Pros just failed.

[@lilafromyoutube]

Oh no!!!

[@davidstone408]

Run on SanDisk Extreme Pro 2TB Version with no issues also faster than Samsung - but part of the reason for using SSD is the non-failure rate vs HDD, so this is a concern. I normally attempt to keep more than 1 backup of my files, but again if testing new methods or software something forgetting to backup can happen. Perhaps a bad batch or something else specific to 4TB versions - as we push the tech into a smaller box, heat increases maybe it gets too hot.

[@sraddha1411]

Phew! I was just about to purchase this from Amazon looking at the deal. What a saviour that I bumped in here before the purchase.

[@toneloc90]

The T7 Shield has a 4TB version that might interest you. It’s only been a couple of months since I’ve had it, but the includes a few 4 to 10ft drops😢, and it’s still kicking 😂.

[@lilafromyoutube]

It was out of stock so I just got the 2tb T7! But yeah I was eyeing it. Amazing how it’s still kicking 😂

[@Wolfgang227]

Perhaps it has something to do with the file system. I have the same 2TB Scandisk you are showing and it failed on me after a months. I did reformat it from ExFat to MacOSExtended (Journaled) and now it works perfectly for almost two years.

[@MariuszStankiewicz]

Happened to me. 3 months in, my Sandisk Extreme failed and I lost all files. Moved to T7's. They are doing great so far. Now I have to deal with my Western Digital Elements 5TB HDD, which is failing after 3 months of usage and took 4TB of footage hostage. I can't believe how hard drives are weak these days...

[@lilafromyoutube]

oh no. that’s bad.

[@KattieMetChris]

Dang! Thank you! Love to 2TB Sandisks but will definitely not be getting the 4TB I was considering. Happy you got your files back!

[@CherokezPittman]

Great video! As someone who values quality family time in the great outdoors, having a reliable backup power source is crucial. The Segway Portable PowerStation Cube Series seems like a perfect solution with its massive capacity, fast recharge time, and waterproof design. Definitely worth considering for any camping or RV trip. Thanks for sharing!

[@ahones2255]

I moved some important documents to the Sandisk vault and locked it. Now I just can't open it, even though I have the password. I double clicked the icon and nothing happened. I thought a box to write the password would pop up, but never happened, so I can't access the documents. ¿Any idea?

[@kalimbacloud]

Glad you were able to recover the files eventually but that whole experience sounds endlessly frustrating

[@lilafromyoutube]

yeah i'm glad too!! it's no fun when you lose all your files

[@BeetLimited]

1TB SanDisk Extreme SSD failed on me. It doesn't even show up in the Disk Utilty on my MacBook Air. I upgraded the operating system, but didn't fix it. When I look up the status of the USB-C port, it recognizes that something is there, but I might as well be connected to a potato because there is NO action. Same when connecting to my Dell laptop running Windows.

[@SteedDigital1]

Oh wow I remember talking with you about this on Twitter. Glad you got the files back. This kind of thing can really hurt someone's livelihood, and SanDisk should be taking this more seriously.

[@lilafromyoutube]

Agreed. I lost some of the folder structures and some files got renamed but I got them back which is most important

[@winnnerm-mk9tj]

​@@lilafromyoutubedo you know how to get back files from a flash disk ?

[@NoWahBelair]

Happened with my Sandisk Professional Pro-blade SSD

[@gamer_asurn1448]

0:1 4Tb ssd and later 0:23 2Tb 😂

[@br.l.f]

It will be fun if at the end of the video is a 256 MB SSD

[@libinthathappilly]

She explains it. She already had the 2TB one that served her well. Then she bought the 4TB one.

[@lilafromyoutube]

The 2tb failed me about 6 months after making this video sadly

[@pdking2002]

I have 2-2T and 1T, none work. I bought and had several months before I used. I was trying to move off of 500g seagate to a 2T. Tells me I need extra 81G to move. I was trying to move 128G.

[@OrdinaryAdventures]

Sorry this happened to you. Most of our videos are edited on sandisc 2nd and 4tb ssd drives. We have like 10 drives of these specific drives and none of them have failed yet over the last 4 years. Not trying to say you or any of these other people are wrong, there definitely seems to be a bad batch or something. But just wanted to put it out there that not everyone is having a bad experience. I’m sure now that I’ve said this it’s bound to happen to us 😂

[@lilafromyoutube]

HAHA knock on wood😂

[@ABP8214]

This is a recent issue with the drives. Started around February. Many drives are failing at an alarming rate. The drives you bought years ago should be fine.

[@shaibi77]

لقد كنت على وشك شراء هذا الهارد بعد مشاهدة هذا الفيديو وكذلك فيديو اخر يتحدث عن نفس المشكلة بطلت. ولكن السؤال هو ماهو البديل بنفس اداء السرعه لقد رايت مراجعات هارد samsung t7 ولم اقتنع بسرعته لدي فيلم فيديوهات يتجاوز حجمه 1.5 tb واريد العمل عليه من هارد خارجي في الابتوب ماهي النصيحة

[@PhotoGearFun]

Thanks so much for making this video! I got mine for $400 from B&H and I had the exact same experience you did. SanDisk didn't allow me to return it since it was out of the return window so I am waiting for the replacement to come but I feel like it will be the same thing. Their response to you was EXACTLY the response I got. They need to do better!

[@lilafromyoutube]

Absolutely. Sorry you are going through this.

[@PhotoGearFun]

@@lilafromyoutube I saw you posted my tweet in the video about my experience :-). We all have to stick together and help one another.

[@mianziequaglia]

I have it for a year now and literally I just started using it and transferring stuff and now its not working.. The heck! Ugh

[@yakugoesgaruda5977]

Same happened to me, I have the 1TB Extreme. It was not possible to rescue the data in my case but the weird thing is that after formatting it with ExFat instead of NTFS it now works just fine... The is the trust issue of course, I wouldn't recommend anyone to buy one. The is plenty of options now days and you probably want one with encryption and possibly "military grade"

[@rafsankabir6975]

so its not problem with ssd its just sandisk

[@diaozhatianyujian6977]

Yes . I also got a problem when transfer 2.4 T files. It failed and never worked again. My Sand disk extreme pro 2T also has a problem of heating and stop connected issue.

[@Lapsio]

SSDs are terrible for external storage that you don't plan to use very often. It's not commonly mentioned fact because people rarely verify integrity of their data and just not notice it but all SSDs are prone to data retention issues if drive is left unplugged for a long time (especially if you leave it exposed to sun and heat). It's case for all flash storage devices. It's non issue for internal drives since they're rarely unpowered for long period of time and those drives automatically refresh data if there's need for it IF they're powered on. But I did have my ssd severely corrupt data just lying on desk for 2 years unused. So if you plan to use ssd for rarely used external backup - just don't.

[@pulisandeep]

So what’s best for long term storage, ssd or hdd??

[@Lapsio]

@@pulisandeep hdd is better than ssd for long-term archiving where device may be unplugged for years. They're believed to be safe for at least 5 years unplugged. Preferably lower density HDDs since they're less prone to bitrot as domains are further away from each other (so avoid like 16TB 3.5" HDDs, they tend to have worse retention than eg. 4-8TB). if we're talking about practical archiving that's the way to go. If you look for more dedicated archival solutions then there are MDisc or LTO tapes. Most BR drives support M-Disc but they're only up to 100GB per disc. LTO tapes are unreasonably expensive for consumer to buy (tape drives are very expensive) but there are companies that will offer LTO data archival for you at cost a bit higher than tape cartridges themselves. I'm personally archiving on 2TB 3.5" HDDs.

[@pulisandeep]

@@Lapsio Thank you for sharing your experience and knowledge.. As of now, I’m using two ssd drivers and one hdd for my backup(Also I’m scared 😬).. But One last question, Is Cloud (iCloud,Google,etc;) subscription service better than Physical Storage drivers?? Please explain/share your thoughts on this..😊

[@crypticstechspace2294]

​@@LapsioWhat about NOR Flash ?

[@jeroendam]

Any chance you have a how-to video on backing up your work? Learning a lot from you so far Lila. Cheers!

[@dj_a_l_]

Over the weekend, I decided to move my files from a 5TB Lacie to a 4TB SSD Sandisk to maximize speed. I successfully moved around 2.5 TB of Audio, Video, Design and Photo files over. However, after I deleted all of my files off of the Lacie now my Sandisk will no longer mount to my computer (MAC). Checking the format it is showing the Sandisk as MS-DOS, even after I had successfully moved over my files using a MAC. Now I have 2 empty hard drives and have potentially lost all of my files. Any help would be appreciated...

[@frontstandard1488]

You must found the new drive in Apples Disk Utility first. Also never delete the old disk until sure the new one works, plus use a cloud backup simultaneously

[@rugessnome3828]

Same with the new 1tb batches. Worked in the beginning for backup. Checked it 3 months later, keeps auto ejecting itself everytime I start copying any file 5mb or over.

[@SoftwareManiacLSM]

I always use OWC drives now. Excellent support, fast drives, and extremely small. G-Tech, Sandisk, Western Digital have lost their lustre. Seriously, any disk drive needs to be reliable.

[@Yun-LiangChang]

I bought my first SanDisk SSD this year, now I worried to store anything on this drive. There is no firmware update for 2TB model.

[@rrsharizam]

Seems like an issue only with crApple hadrware. Blame the right company.

[@CaptainRetriever]

Mine did the same! 1TB from Staples, deleted a few important videos! My Lexar 4tb has never had an issue. I have a dozen Lexar SD’s for my camera never had a single failure. Sandisk on the other hand has corrupted many videos during filming. Never ever buying their junk again..

[@JimBowieMack]

I've used and loved SanDisk for years, all my pen drives and memory cards are from them. I was going to purchase this SSD to edit off of, however, reviews had put me off, and then hearing that this happened to you has helped me make my mind up. I was put off the Samsung T7 due to reviews of it being slow on the Mac, however I've just purchased the 2TB version and will see how it goes! Shame to hear that the customer service experience sucked, you would expect better from an organisation of that size!

[@Pistoue_]

how is it working for you so far?

[@MandicReally]

I find anytime a company unprompted throws out the “We’ve not seen any evidence of this product failing…”, it’s a lie. It is always a product with forum post after forum post about the same issue. Idk why they think we can’t talk to each other.

[@lilafromyoutube]

It’s just silly when it’s such an apparent problem

[@JustRupes]

Welcome to the growing list of Samsung T7 users, these things rock we use them on the BMD 6k Pro and they have never (touch wood) failed, not so much as a dropped frame even when using 6k BRAW 😀 also really childish I know but I like that they come in different colours, so we can use them for different shoots and know which is which 😀 of course we could just label them, but you know

[@lilafromyoutube]

That’s not childish, that’s efficient!

[@rafsankabir6975]

@@lilafromyoutube is samsung still working fine ? i wanna store my photos and memories to a drive dunno which drive should i go for i wanna buy ssd as i heared they are more reliable. can i store my file now and then 10 years later i will again connect that ssd to see my photos is it possible or nah there is a chance to lose it all

[@lilafromyoutube]

You can but I would always have a backup of a backup, to a cloud for example. so if hardware fails, you will still have your pictures in a cloud.

[@JustRupes]

@@lilafromyoutube Sorry for the long reply, but - Seconded, working in IT all too often I see people store their valuable memories or worse, business critical data, on a disk and then all of a sudden they try to access it and the disk is non-functional. There are some cost effective solutions from people such as BackBlaze for backup to the cloud. However a lot of people opt for Office365 which comes with 1Tb of OneDrive storage. So in the industry we always suggest a standard of three locations. 1 - The original working location such as your PC, server, NAS, External Hard Disk, this is the data you will use day to day. 2 - A dedicated backup drive (or NAS), ideally with many restore points so you can go back at least 30 days, this gives you time to realise that something has been deleted before your backup is overwritten. This also allows a rapid recovery time. Backup software is your friend here and will cope with maintaining the history by taking incremental backups automatically. 3 - Cloud based storage which is set to immutable (which means it can't be changed once it is uploaded). Cloud providers will often provide their own backup client software included in the price of the storage subscription (not the case with Office 365). Some of the great backup companies that provide good support are: EaseUS, Veeam, Backblaze, BackupVault to name a few. As with anything check out the reviews before you decide. Cloud based your data should be encrypted. If cost is a factor then you can reduce this by looking at your data and creating sub-directories such as Data I must protect at all costs, Data that I would like to backup but if it was lost I could survive, and data that is not important at all. You can then take steps to protect the folders differently, so the Critical data gets backup up to the cloud, and a backup disk, the not so critical data gets backed up just to a hard disk, and the non-critical data does not get backed up at all. I tend not to suggest this too often as it leads to things being too complicated in the long term, and people tend to mix up what they thing is non-critical. i.e. it's non-critical until it's not there and then it turns out to be super critical! I use this approach to my KZbin work, the RAW files are massive, often up to 1Tb for a single project. The SD cards get dumped on the working server, and that server only gets backed up to an external disk. If I lose the RAW data it's a pain, but not the end of the world and the cards are not deleted until the project is completed. Once a project is complete, just the final edit gets dumped onto another server which is has both Hard Disk Backup and Cloud backup. That way I am not needlessly transfer Tb's of data to a cloud provider just to delete it a week later (and pay for a ton of cloud storage!). My final point is you should try to understand how the backup works, this sounds daft but take for example Backblaze, that is designed to run continuously, if there is no backup for 30 days then the backup is gone as it only saves for 30 days history (there is an option to extend this but that is the default situation). I grabbed this from the web "Overall, if SSD is not getting power for several years, it may lose data. According to research, an SSD can retain your data for a minimum of 2-5 Years without any power supply. Some SSD manufacturers also claim that SSD can save data without a regular power supply for around 15 to 20 years." So I guess milage may vary depending on the exact SSD. The longest recovery I have ever done was from some reel to reel tapes that had sat dormant in a box since 1981 (this was 2015) so 34 years. I had to enlist a friend who worked for a famous computer museum in order to find a machine that could read the tapes. We recovered all the files expect for one tape. There were a total of 24 tapes we recovered all the information on 23 of them. We also had to bring the data through several machines to get to a point where It fitted onto a single small USB flash drive! But they had been stored in almost ideal conditions. Luckily I was just involved in the data recovery but apparently after that trying to convert the data files into something useable then took quite a while as the format of the files was so old.

[@qorimayu]

@@JustRupesvery interesting read and great suggestions. Do you have any recommendations for hard drives for a Mac user who wants to employ your system. I’m already using iCloud for everything and want to buy a drive for use with Time Machine for incremental back ups like you mentioned but I’m now concerned about using sandisk. Any recs? Thanks again!

[@kuyajepoytv8223]

I use usb every time my iPhone 15 is in full storage and tag it with my storage name. So if one of my usb is corrupted not of all my files is gone. I use 64g all the time. be wise not all the time you can back up everything.

[@deepakralph]

I always wanted to buy one but was sceptical about performance and cost. I have been using nvme m.2 SSD with external SSD enclosure. Cheaper and works like a charm.

[@justacollegestudent5147]

Yup and it’s a lot faster. I paid $142 for 4tb and it’s faster and better. If I was willing to spend $210 I’d get about 4 times the speed. What enclosure do you use? Mine was a cheap $13-14 one on Amazon prime day. It’s a basic orico aluminum tooless (although I prefer screws more secure and how often are we really changing out ssd to matter lol). I like the sabrent aluminum one it was higher quality but performance was the same and it cost $36 on sale. I’d advise getting a 20gbp/s since it’s almost the same price unless you either want to go for a cheap like 512gb or 1tb one or it’s mostly like mine as a backup where you don’t really need super fast speeds all the time 10Gbp/s is plenty.

[@deepakralph]

Mine too, I got an orico AL chassis. Works like a charm.

[@princessbernadettemanlapaz3768]

Had an issue with my files here and I am going crazy. Its only 500 gb of files but lost in one go. I did everything. But it has the no media issue. Tried trouble shooting and nothing is working. Also did chipgenius hack and not working because there was no Vendor Controller info while fixing this piece of crap. All is lost

[@jimlamondii9470]

i'm a very big fan of Samsung Products and my 2TB T7 has performed flawlessly.

[@lilafromyoutube]

glad to hear that!

[@KumaSelf]

Have you seen the ssd issues plaguing samsung ssds? The lastest one affecting their evo drives?

[@smalldeekgeorge]

T7 is garbage it slows down after 75% used storage. Bought it for my camera that shoot 12 uncompressed raw and it does work until you pass 60% of storage than it starts to drop frames.

[@syarifairlangga4608]

@@KumaSelf what is it?

[@kerPlanck]

Good for you. My T5 failed after several months.

[@sheriffahmy444]

I just bought Sandisk extreme 2T and im transferring my important data but now im afraid to lose them and i think i have to buy other one and keep same copies in both 😔

[@KeriBeal]

I gave up on SanDisk SD cards many years ago after having many of the extreme cards fail on me. I have a 1Tb extreme pro SSD and thankfully it’s been fine so far but I have looked at the Samsung drives before and I think I’ll head that way next time - on the memory card front Prograde and Lexar are my tools of choice instead

[@lilafromyoutube]

Yeah I use prograde for my a7sIII!

[@dennisratliff745]

I appreciate the heads up. Sandisk should read customer's review comments so they know how their product is faring. So sorry for the problems that you had to go through.

[@hondahoon2479]

Why do you pronounce “Samsung” that way? 😂 5:30 Samsoon

[@VR360Spectrum]

Canada maybe!

[@KeanuChrist]

I’m here because my Samsung T7 Shield failed after being used one time. The SSD could no longer be seen on three different devices. I’m starting to think I need multiple SSD’s…

[@TarynnElizabeth619]

I own a computer repair company, and we use and sell the extreme and extreme pro, from 1TB to 4TB, and have had zero failures. We also Sell the Crucial X8 in all sizes, which I personally prefer as the read and write speeds are faster.

[@KimBourneRibbans]

My Sandisk Extreme 2Tb SSD just failed and crashes every Mac I plug it into.. Luckily I have two backups of that, but seriously.

[@jaimeduncan6167]

I was also a loyal customer, and they started to fall behind. I am moving little by little to ProGrade for camera storage. Yes the NAS is great, but it's important to back up it outside the premises, just in case it fails, and even with 10gbe is not exactly fast for today's standards, although it's fast enough for most tasks. Thanks for sharing your experience.

[@billgreen3629]

I feel like SanDisk isn't what it used to be.

[@Sola-mi]

First to view this, can I make a video request?

[@lilafromyoutube]

requests are always welcome. no guaranteed though ;-)

[@Sola-mi]

Okay, there's this kinda CAPTIONS SUBTITLES that have been trending on social media. It's the subtitles where there's like a colored rectangle under each word and it moves to each word as the person speaking in the video speaks. I hope you get it. I've been searching for a tutorial on this and I haven't gotten one. Please help do a video tutorial on this, please and please. I trust it will also help you grow your page because the video will have a lot of views😁. Thanks❤

[@olamidefawole]

@@Sola-mi this will be greatly appreciated. 👌🏽

[@justusfire2873]

Louis Rossmann also did a Video last week about this issue in which he referenced an Reddit post and an email about a conversation with a SANDISK representative: according to the rep this issue is caused by more requests by the Mac(!) SSD controller than the SanDisk Controller can handle - which results in a higher probability in „accidentally flipped bits“ on high capacity drives (4TB), which lead to the failure of the SSD. SanDisk supposedly silently rolled out a firmware update, which should fix the issue - if the consumer installs it.

[@joeyfrantz312]

My Sandisk 2TB Extreme Pro just lost like 226 gigs worth of 4K footage and data recovery only could save 2/3's of the files. UGH. I only had the drive 2 weeks

[@guitarfumar]

Twice my sandisk extreme has failed to mount and most recently It wont show up on Sandisks Recovery app. GARBAGE.

[@newmankidman5763]

Today, December 24, 2024, I have been looking to buy an external SSD Drive of at least 2 Tb because my external 1 Tb hard drive only has about 40 Gb of free space left.

[@captainmilenial5096]

i had issue also with my ssd 2TB the same brand, windows always detected error and transfer speed becoming very slow

[@KrishnenduKes]

Nice one. Thank you. I have been using Samsung T7 for the past 2 years now. Have over 20TB of storage lying on my table right now even as I type this message. Thanks for the warning about Sandisk.

[@lilafromyoutube]

have you had any issues with the T7?

[@KrishnenduKes]

@@lilafromyoutube None whatsoever. They work really well. Once my deliverables are done, I move my project files to another backup drive and clean up my T7 for newer film footage. No issues.

[@fahadalenzi6647]

I had same ‏sandisk ssd I’m using on ps5 for year then suddenly stop working and I can’t even format i tired on pc and laptop also can’t even Configuring

[@ignorantboxing]

I got 2 TB drives and never had any issues. I don't know about the 4TB.

[@nightlore000]

I’m glad I’ve just came across your video. Cancelled ssd Sandisk 😊 .. but subscribed to you. 😊

[@krishn7513]

Then which one u finalized

[@tvamsterdamonline]

The size of the two products doesn't make any sense. The ssd drive itself is as small as a micro SD card chip. It's possible that the (bigger sized) components around the ssd that created fealures. Like if you put 2 2T ssd's together to sell it as 4T, you need gear to let function them as one entity.

[@davidbeasley5333]

I have a 1 terabyte one which always seems to have c-usb connection problems. Seems if it is moved at all while plugged in it stops. Haven't lost any data, but I don't trust it. And due to that I will never buy another one of any size.

[@JessandJenn2019]

I’ve had some of my ScanDisc memory cards in my cameras just stop working… lost a full days worth of shooting at Yellowstone when a card stopped. Plus I’ve went to Samsung external drives too.

[@customer7903]

I have just ordered on Amazon the 4TB Pro - I then thought I would have a look on comments KZbin and saw your video - many thanks - I have cancelled my Amazon order. I have a 2TB but have not had any issues in over a year BUT I also back that up to my Samsung SSD - once again many thanks.

[@MidnightMadness4x4]

Got a 1tb. Glad I use it mainly for files I already have elsewhere in case that happens. I'll have to keep an eye on that and make sure it doesn't.

[@lilafromyoutube]

it’s always a good idea to have a backup! but those external SSDs are also just used for quick/short term file storage so the fact that the 4tb is unreliable sucks. Haven’t seen any bad stories about the 1 tb or 2 tb so I think you’re fine!

[@MidnightMadness4x4]

@@lilafromyoutube i might be but i was planning on doing more of my work on mobile this year so i'm going to make some adjustments to that plan. I appreciate the heads up!

[@lilafromyoutube]

Oh yeah then def get something that’s more reliable

[@robertarnobit5357]

Thank you for the info 👍 good video 👍

[@nicmart]

I don’t get it. The SSD was a bad backup. Why recover files that are still on the computer? Granted, I’m awake when I should be asleep.

[@brbubba]

Mine failed after a year of almost no use. Many many reports on the forums of these failures.

[@AlexTene]

Sorry to hear about your experience with the Sandisk. I have the exact same Samsung T7 2TB and I am super satisfied with it.

[@lilafromyoutube]

I’m so glad to hear that! I hope that’ll continue to be my experience too :) Edit: I’ve seen some people say that the T7 slows down eventually - I assume that’s not been your experience?

[@AlexTene]

@@lilafromyoutube I have mine for one year and have even been editing off of it. So far so good, I have not noticed any downfall in performance. I am considering buying one more haha :) (I really love the password protect option as well)