I’m a Genius - Apple Self Service Repair Program

[@rossmanngroup]

I've read so many comments saying you're just hating with clickbait in spite of this video being filled with truth. People don't like the truth.

[@trailfork7815]

Scrolled way too far before seeing your comment

[@jakubramaseuski1979]

Yeah, say sweet lie is preferred over a bitter truth and populists know that.

[@shAdOwstAlkEr945]

Because most people are unfortunately stupid.

[@GSF4LIFE_GroveStreet]

Brainwashed sheep that's what they are

[@ChristopherHallett]

Apple stans are almost as delusional as Elon Musk stans.

[@平和-v1z]

They nailed it with: *"This program was clearly designed to be as unattractive as possible."* Videos about consumer rights are my favorite LTT videos, keep it up!

[@namAehT]

It's so that _when_ right to repair regulation gets passed they can say "Well we already let our customers repair their own shit, see?" Though I will say I'm impressed by the quality of the tools in the kits. They're probably the exact same tools being used by their own techs and it's obvious that they (or their contractors) put serious design effort into them.

[@fvckyoutubescensorshipandt2718]

Meh consumers have no rights . Don't like it then quit consuming it. 99% of the shit on the market isn't food so no one actually needs it.

[@OsaculnenolajO]

@@namAehT It was probably cheaper to just loan the tools that they already have to end users, rather than design and fabricate new ones.

[@cooper10182]

The "This Week in Tech" crew tried the rental option for a battery. The major problem they encountered was the battery was shipped separately and arrived on the day they had to ship back the tools.

[@dinovito]

😂😂

[@PhoneRepairGuru]

Conclusion: apples self service repair program is completely ridiculous.

[@kvbk]

Hi Guru, nice to see you here.

[@Mysinismikako]

Ikr

[@brunoais]

As expected.

[@Bioniclema90]

As expected of Apple.

[@AlmostBrokeLbs]

yup love you btw

[@ronch182]

Thanks for pointing out the rental and buy differences. Now we know all those channels that did their videos spouted out the thousands it cost but only rented them cause they had the pelican cases.

[@torbenmayer]

They could’ve rented and just kept it to get charged the buying price (and a little extra) though, hence the pelican cases

[@JoGuev7177]

@@marcogenovesi8570 did you not watch this video? It's discussed around 4:20

[@robertlinke2666]

@@marcogenovesi8570 LTT got the bought machines on normal cardboard shipping boxes. no pelican cases at all, so not sure where you got that idea, so: source pls

[@Marin3r101]

ronch is a brand boy. So clear now.

[@MrPruske]

@@JoGuev7177 4:37

[@Thunder025]

As a former Genius Bar member I can tell you that those 5 components available for the Self Repair Program are the same components that the Apple Store can replace, anything outside of that is a Whole Unit Replacement.

[@c2thew]

And that makes sense. They are one of the most common repairs that are needed from the stats they’ve accumulated and the equipment isn’t too hard to operate for consistent results. Thanks for chiming in

[@marc0523]

Weird that the lightening port isn't included. It gets the most physical wear and tear, you would expect it to break often. Mine are normally crap by the end of the phone's life.

[@Slot1Gamer]

no they have rear system repair now, its a whole phone minus screen and rear camera , they also have true depth replacement as well

[@Slot1Gamer]

@@marc0523 used to be with iphone 4 irrc aasp could swap it

[@Thunder025]

@@Slot1Gamer true, one can argue tho that that’s almost the same as a whole unit replacement. But you are right, they added the trudepth camera after I left

[@GameGrumps]

I just consider the broken glass shredding up my finger a feature!

[@nyctophilia188]

You mean, the cracked glass isn't a pre-installed Apple feature??

[@markvillamor7724]

Arin?

[@Cohen-]

Hi grumps

[@Skelterbane69]

Hang on...... Bot?

[@oscarcacnio8418]

Ah, yes. Bodily injury, what a great feature! (For lawyers especially!)

[@Adamholmes281]

It’s a little worse again because after you carry out the repair yourself, you still have to call apple for them to pair the component to your device, and if this fails once then they tell you to go to the apple store anyways. Which completely defeats the whole process of shipping tools. It is clear that apple is building a case to make right to repair look pointless in the eyes of certain law makers

[@Blaze6108]

Yeah this is literally just embrace-extend-exterminate applied to user's rights (AKA property rights). They are doing it on purpose to force people who want to repair their devices to rely on them only without the possibility of just using a third party, and to force them to pay exorbitant prices for the purpose of discouraging the repair in the first place. It reminds of the old washing machine paradox - you can get it repaired, but the repair tech always tells you it's going to cost more than just buying a new one.

[@amathos1130]

They’re trying to make it as inconvenient as possible to justify their case.

[@checkpointstore1]

no because a lot of times apple tells you to buy a new phone instead of fixing your divice

[@ifrite3]

just another day at r/maliciouscompliance

[@megachonk9440]

It's basically malicious compliance with any proposed right to repair. Yeah, you can buy what you need from Apple, but it won't be any cheaper or more convenient than bring the device to the Apple Store and letting them do it. Then, when nobody uses this "service", they will go back to governments with data "proving" that there isn't actually any demand for right to repair.

[@migueltoledo1884]

Apple only did this as a “okay if we do it, will you shut up about it,” move. Pretty much the bare minimum possible, to get government entities off their back and not brand them anti right-to-repair. There isn’t any reason then, to go this route compared to going to the Apple store and getting it fixed there. Yet by making the whole process as unappealing as possible, Apple can deflect criticisms, while at the same time increasing their margins.

[@anon_y_mousse]

Which is why everyone should boycott them. It's a super sneaky anti-consumer practice, and it should be illegal for them to not only block you from repairing your device but to yield with a half-measure like this.

[@jbutler]

Yes and they have HUGE margins! with every part they probably make 400% profit, those Oled panels are probably $3 from the factory but they charge you massive amounts! Rather get the Samsung repair program, it is super cheap and they don’t worry about making any margin on their products, basically selling at cost!

[@Richard-cg6hc]

Even the bare minimum is plenty, but apple went out of their way to make it uneconomical and cumbersome

[@HAFBeast91]

Yeah. Apple does things their way. What I thought about this program when I first seen it and heard the details was that NOBODY REPAIRS THEIR PHONE AT HOME BY THEMSELVES. I am a tech guy who builds computes and I don't repair my own phones when I break them. People want to go to 3rd party repair shops and get them repaired, but Apple has hand over fist fought 3rd party repair shops to keep that income flowing towards Apple. They sue anyone who wants to purchase parts themselves from the factory, they have contracts to not allow anyone to buy their components from the factory, and they partnered with Amazon to remove all 3rd party refurbishing companies off Amazon, so you have no choice but to buy from Apple even refurbished. And now this program is just them trying to disarm 3rd party repair shops by having an alibi when they get brought before congress and various consumer protection agencies. NOBODY REPAIRS AT HOME, THEY AREN"T AFRAID OF LOSING MONEY TO PEOPLE REPAIRING AT HOME, THEY ARE AFRAID OF LOSING MONEY TO 3RD PARTY REPAIR SHOPS. FUCK APPLE.

[@OneWithLogic]

Apple: "Repair your device yourself!" Also Apple: "But for 10% more!" Why people STILL think this is okay is beyond me. It's just asinine that Apple continues to get away with this.

[@shaynecarter-murray3127]

Apple is "an ecosystem" according to their dedicated consumers. They don't have to make sense. They created a consumer base and made them feel special, and a large portion of that consumer base will just accept almost any BS Apple feeds them.

[@fukkitful]

I don't understand why ppl use iPhones. An android device is like using a PC vs a console.

[@gavinthecrafter]

@@fukkitful As in both have their own advantages and disadvantages and neither is objectively better?

[@ShreddlyMaps]

@@gavinthecrafter Objectively, it is better to have something with more capabilities and support that doesn't excel in any particular place than something that is only good at a specific set of things. I.E. Android/Windows/Linux vs Apple.

[@peryutubanduniawi]

@@fukkitful at iphone 7 or 8 maybe. but for 12 up the camera is magnificent

[@euanclarke4032]

The amount of times apple has just lied to me at the store saying “ITS IMPOSSIBLE TO REPLACE THAT PART YOUR GONNA HAVE TO BUY A NEW ONE” when the guy down the street does it in an hour is honestly insulting. So much e waste involved with what could of been just a chip replacement on the board.

[@oskarmartin6486]

B... but they stopped shipping chargers with their phone so they must care about waste of recources.

[@zdwlees]

I reckon it is highly likely that this system is designed to specifically undermine right to repair so that Apple can push against policies being implemented which would force them to make right to repair accessible

[@hugovieira5695]

Or make it so difficult and expensive that people will just prefer to take to the Apple Store instead. All the while Apple is able to say they are complying with right to repair and save face. Typical Apple behavior. Corporate greed at it's best.

[@zodwraith5745]

Honestly this should be seen as a middle finger to the EU. The wording of the law was something along the lines of "reasonable avenues for the consumer to repair their own device." I'd say charging more for parts than a phone is worth and requiring all kinds of specially made tooling that was only developed to make repairs difficult to begin with is nowhere near "reasonable". It's time to levy REAL fines against these companies. Forget these $5-7 million fines Apple just ignores. They need to get backhanded with a $50 BILLION fine before they even think of changing anything. I'm tired of companies like Apple, Google, Amazon, and Microsoft being allowed to just ignore laws.

[@KalijahAnderson]

@@zodwraith5745 if the punishment for breaking the law is just a fine, them that law only exists for the poor.

[@AnonUnited]

100%

[@rickysargulesh1053]

100% correct. It's Apple. They do nothing out of the goodness of their heart. That's not how companies operate

[@circan1]

Hey, thanks Apple. This offering provides such a great, real-world example of Malicious Compliance. The right to repair movement will hopefully be able to benefit from using this demonstration to educate the general consumers.

[@hishnash]

The fact is this is not really Malicious Compliance its minimal effort Compliance. The company apple is using for this is the same company that sources parts for apple stores and authorised repair stores. And the prices are identical to what that company charge authorised repair stores. And if you were to take apple to court on this they could easily show that a screen costs this much when you consider R&D, licensing, factory time, yields etc. And apple have said that in-store repairs are a loss leader for apple retail so they will have legal documents proving that it costs them more to do a repair than they make from the repair. (I expect what is happening here is apple retail is also paying the exact same price for these parts and that does not even take into account rental of the shops that apple is retail is paying). proving in court that this is Malicious would be very hard since it really is not it is just 0 effort. It looks like apple sent an email to the company that already supplies them and told them to start selling parts to the public and that is it.

[@iClone101]

Honestly, as much as I am anti-Apple, I have to give them some credit where it's due. That screen remover thing will make screen removal SO much easier, especially in situations where the screen is significantly cracked, which is most screen replacements. The pricing is still bullshit, but it's so much more convenient than pry tools and heat guns.

[@DiSCERiTY]

@@iClone101 What the heck is the point of using it though when it's AWFUL value ?

[@iClone101]

@@DiSCERiTY Even if you don't buy this one specifically, that fact that Apple has released it public means there will be cheap clones of it built.

[@circan1]

@@hishnash I don't doubt that a surface level litmus test of their compliance efforts would fly above the legal definitions for malicious compliance. However, it would seem to be that "minimal effort" would have been Apple either doing nothing or allowing the parts manufacturers to sell parts on the open market. This is definitely more than doing nothing. Two massive flight cases, complicated methodologies, user examinations, and implementation of additional systems of control sort of more. I don't think these choices were "minimal effort" at all. Not to mention that Apple continues to develop and produce, via their extensive R&D budget, devices that are nearly impossible to repair and concurrent systems to prevent "non-authorized" repairs.

[@wacz0168]

And he didn't even mention the fact that after the repair, you must call Apple, and make them verify that your genuine replace part actually is genuine through system configuration 🤯

[@hishnash]

you dot have-to call them but if you do not call them then the phone cant download the calibration info for the new screen. This program is very minimal effort they did not bother to build a consumer facing tool to do this so when you call them the person on the other end types in the numbers you give them that assigns a new colour profile to your device (based on the screens calibration that happened in the factory) and your device downloads that from the web.

[@hellboy19991]

@@hishnash apple doesn't want people to be able to reverse engineer the calibration process since that is the thing making it anti-consumer. if people would be able to put in aftermarket or refurbished parts they would buy less new phones -> apple would get less profit which is a big nono for them...

[@psanangelo7326]

We need a sweep counter for every time Linus brushes his hair out of his face.

[@NPzed]

Glad I'm not the only one

[@ThePortuguesePlayer]

Same, that kept taking away my whole attention. XD He looked extremely bothered by it too, which didn't help.

[@MAB_47]

Right? Why didnt dennis cut that hair. Its so distracting.

[@TheMamaluigi300]

My boy’s lookin’ like Prince Peasley right about now

[@dsargent]

Right?! Get a haircut bro! 😊

[@shadowchamp2001]

When you think about it...the Apple Store IS the "small repair hustler" now, since they're the only ones with access to unlimited "original" parts to perform repairs. The whole point of this IMO is to make the Apple Store repair SEEM a lot better in comparison, convincing people to opt for it. There's a whole psychological study behind this too I think, that when you present a pointless much worse option, something else looks much better or smth along those lines.

[@CosmicTeapot]

Except there is extensive evidence that the "geniuses" at the "genius bar" give completely wrong diagnostics and will over-charge you for the simplest of repairs. There was a CBC news segment featuring Louis Rossmann where they had a macbook whose display connector had a single bent pin. The "expensive" fix: replace the connector (75-150$), the cheap fix: unbend the pin with a pair of tweezers (0$). The Apple Store's diagnostic: you need to replace the entire display unit, case and motherboard (1200+$). There is obviously a tremendous conflict of interest when the company selling you the product and the company repairing the product are the same entity... they don't have to be dishonest but they consistently are and WILL push you through devious designs towards buying a new product rather than fixing your broken one. That is not something we had with small repair hustlers.

[@AlexKaiba]

It's really just a way for them to say "We are doing everything we can to help people repair their own devices we don't need regulation" when ever Right to Repair comes up.

[@jbutler]

Very true Alex! they really making a water tight case the government will choose their side on this argument

[@marciamakesmusic]

Thank you Linus for actually touching on the roots of these problems. Companies are always focused first and foremost on increasing profit margins and shareholder take ins than operating in a consumer friendly manner.

[@jay-5061]

Amd made profit from helping consumers when they were an underdog. So sometimes both are aligned.

[@PvtAnonymous]

imagine Apple said they are "losing money on repairs". Their boldness is impressive.

[@I_Am_Empyrean]

Corporations are a conglomeration of peoples. Don't blame Apple, blame the executives and managers at apple. If a company does something, someone at that company made the decision.

[@Gabu_]

@@jay-5061 but AMD is the exception, not rule.

[@jay-5061]

@@Gabu_ WAS the exception. They were back to high prices and garbage value as soon as Ryzen 5000 was clapping intel. Now both companies are having to maintain both price and performance. You will see the past tense in my older comment too.

[@cybermarb6947]

I have so much appreciation for a channel with the amount of influence that LTT has making videos pointing out messed up stuff like this. People with influence using influence for good are good people

[@InternetTrollAlias]

Linus: "Hey Apple can we order some spare parts to repair our devices?" Apple: *"PHONE GUILLOTINES"*

[@Stripeyy]

I work as a Samsung technician and it shocks me what apple thinks is necessary to fix a screen or replace a battery. All I need to do a whole phone refurbishment (replace the screen, battery and some of the internal components) is a torqued screwdriver a hot plate a small plastic prying tool and a suction cup. It takes me 30 minutes with paperwork included to do the whole phone from first placing my hands on it to giving it back to the customer. Ofc we have tools that make it much easier like an automatic opener where you just place the phone in it and after 5 min of heating up pops out an open phone. But you don't need a press for the battery, elbow grease works just fine. Their glue is already REALLY STRONG!

[@PvtAnonymous]

not as strong as Samsungs "elephant glue" tho!

[@capsikseason]

@@PvtAnonymous use rubbing alch comes out easy

[@LermaBean]

Unfortunately, i have to nearly damage the damn battery to replace a Samsung battery. Nearly lit my Note 9 on fire because of the lack of pull tabs. You'd think your handlers would actually care about that but NOPE! Just let them burn i guess!

[@PvtAnonymous]

@@LermaBean the fact that a small line of 3m doublesided tape is enough to secure the battery in place (I mean, where should it go anyway?) is more than enough from my experience. The glue is literally there to make repairs impossible. And even Huawei and Xiaomi have a sort of pulltab. Just Samsung spitting in everyone's soup.

[@Quivex1]

@@LermaBean I'm an independent repair tech and you're right that the batteries can be really annoying. I usually just let it soak in isopropyl alcohol for 5 minutes, leave it on a heating pad and come back to it, most of the time it will just fall right out at that point. I've had one Samsung battery blow up on me as I was being careless and rushing prying it up, lets just say I don't rush batteries anymore lol. (In case you're curious I've never had the isopropyl or the heat damage OLED displays, although the the iso can get between the layers on Apple's LCDs and create bubbles).

[@suppar8066]

Apple treats customers like their bit*h, and somehow some people love it ^^ The industry is broken and im happy that companies like framework are working on actually repaireable (tech) products!

[@AuthenTech]

So glad you shared all the nitty gritty details on this program

[@haztec.]

"I'm a Genius." is honestly a great title - please don't change it.

[@obamalore]

I hate how they always change great titles

[@anishhegde5197]

@@Northwest_Territories they do dumb stuff like take the dislike counter away yet don't tune their spam software. KZbin is just taking advantage sitting at the top of video watching

[@defnotatroll]

@@Northwest_Territories how does changing titles play the algorithm?

[@lucasrem]

You live the clickbait show! need Linus?

[@ensuredchaos8098]

I can only feel as though this is Apple's PR attempt at trying to take some of the heat off of them from the whole Right to Repair movement. The fact that every scenario points to purchasing a new device as a "better option" is ridiculous, which makes me think that Apple from the start never actually intended for anyone to ever use it, reinforcing my PR attempt point.

[@plixplux]

Linus: "The tool is really nice!" Me: "That's good! Linus: "But beware, the manual is cursed..." Me: "That's bad" Linus: "You can now order the parts for Apple!" Me: "That's good!" Linus: "But beware, it's really tricky to order the correct parts..." Me: "That's bad"

[@danielparks9035]

"That's good! Or is that bad? Ohhhhh........"

[@ZombiesAteMyChannel]

But they come with a free Frogurt!

[@dmacpher]

But it comes with sprinkles

[@edwardlo3599]

The toppings contain potassium benzoate

[@Daniel-dj7fh]

Linus: "You can repair your broken device!" Me: "That's good!" Linus: But beware, it will cost more than letting Apple repair it or getting a new phone..." Me: "That's bad.."

[@shuba097]

coming from an Apple authorized service provider. The customer has the option to wait over night for the part (if supplies are good, and of course GSX doesnt tell you stock) Or us as the provider can order the part as a "stocking part" which actually cost us more then what Apple charges for the repair! which in turn makes our prices higher to cover labor cost and part cost (Apple will pay you but its not even enough to cover their "minimum wage thing of $17.36) Now there is an option called Apple consignment part inventory which does! give you about 3 parts on hand at all time and when used Apple will send you a replacement part however, the cost associated with this is not much better then just stocking the part. Or in many cases is way more hassle on the techs end that will ultimately result in the shop losing money on the overall repair. There is a way to be very efficient about it to where we do come out $4.55 ahead but its slim pickens. Working for Apple for 5+ years has drained me quite significantly

[@_pawe9237]

When I see linus dropping something in the intro, I know its gonna be a great video

[@thesnake1862]

Yo

[@jakaslider]

Absolutly

[@lolzman122]

So most videos

[@creativegap4126]

Saves us waiting 30 seconds to see it happen in order 🥰

[@yakitatefreak]

Forget that, he dropped the true and tested "RTX ON" intro too.

[@Dukenukem]

Maximizing profit while disguising customer hostile practises as "pro customer" is one of the core Apple values. They would compromise the company integrity if they ever diverge from the path.

[@vipeersi]

You just blew my mind actually

[@benjaminmiddaugh2729]

I understand that your comment is from the company's perspective, but the obvious counterargument is that when you're ripping your customers off already your company doesn't have any meaningful integrity left to compromise. This goes for their "privacy friendly" stance, too. They're only "privacy friendly" when it suits them to look like it, not when it actually matters.

[@MainakRoyleomainakroy]

@@benjaminmiddaugh2729 do you think they care about what people think? People are still buying iPhones. If profit comes, they can wilfully ignore everything else. And as many other pointed out, this Self Service option is just there so that they can say they support Right to Repair when a mandate from the government is passed or something. Just another business keeping it's own interests safe.

[@benjaminmiddaugh2729]

@@MainakRoyleomainakroy I'm not concerned with whether or not they care, I'm concerned with whether or not the terminology in use is defensible or not. That might not matter to them, or even those doing regulation, but it CAN matter to enough consumers that pointing it out is potentially useful.

[@chrispy8149]

I've worked in the automotive industry AND the genius bar. Pricing over the phone can be a challenging thing to tackle. We get customers (i'm talking both at the auto repair and GB) who say it has one issue, when it really has another or they have additional items that are damaged. For whatever reason, these customers will then cling onto whatever pricing you said over the phone. Example: CX: i need a battery replacement US: okay its $49 *CX comes in and it has a cracked screen* US: okay you also need to replace the screen as it'll crack more while we perform the repair so it costs this much.... CX: "I'M NOT PAYING FOR THAT, YOU SAID $49 SO YOU NEED TO ADHERE TO YOUR *OWN* PRICING" And while you may be sitting there contemplating what i've written in a logical mindset, keep in mind that this happends more often than not, even when we inspect it in-person at the bar. Don't get me wrong, i completely agree that this program is ridiculous, and they can 1000% do better, but i feel like a lot of negative comments/backlash gets put onto the retail employees who really don't have a say in any of this.

[@elliotto3836]

Kudos to Aprime on the editing! The moment at 9:10 was AMAZING

[@MH-pe8wj]

2:35 literaly the wisest words an old coworker told me. I work with electronics and use this saying often. With a good manual you can fix anything.

[@albullit]

The “Linus touches his fringe” drinking games is really getting good. Thanks Denis. 🍻

[@N03ntry]

just cut your f***ing hair Linus

[@nicholasespinoza9610]

My eye is twitching

[@Desalater2]

i cant decide if im watching a tech vid or a my chemical romance video

[@nicolapodgornik6644]

I do totally agree with your point "tech support would never give us an estimate, and we had the feeli g it was mostly done so apple store can suggest alternative options". I worked for Apple Italy tech support over the phone (1 year ago, things changed a bit for sure but the concept remains the same). Although we had estimates of prices for repairs, we were encouraged not disclosing them with customers. You also have to consider, over the phone tech support is mostly handled by bpo services, ie you are not directly employed by Apple, rather by a company that is employed by Apple. We wouldn't get many explanations on why, just a simple "that's the procedure". Long story short, an apple store and tech support have completely different scope of supports, and that's one reason why we were strongly suggested not to disclose prices (but we could have without failing, if we also mentioned they were pure estimates and prices may vary) . Another one is quite simple: AVOID ANY TYPE OF CONTRAST. customer do get quite aggressive and overall feel entitled (especially with apple, amazon...) at the phone. We had no way of proving anything without looking at a device, especially considering warranty and other legal issues. Then why put yourself in a position where arguments might arise?! Let our "colleagues" at the store handle it (same way we were handling apple Id, pwds, backups and those bullshit for them).

[@hi_tech_reptiles]

This is why consumer and citizen rights lobby groups can be important. Same for independent repair shops getting parts and not being roadblocked every step of the way.

[@wolf16731]

Imagine having to provide your vehicle's VIN to have the privilege to order a part for your vehicle. More reason for me to stay far away from Apple.

[@jintsuubest9331]

@Carl Gunderson I wouldn't be surprised some of Tesla part already required that.

[@mhods4457]

@Carl Gunderson Yeah but with one the worst that can happen is you can't make your TikTok videos or check your Facebook. The other if done improperly will kill somebody. Bad comparison.

[@mhods4457]

@Carl Gunderson What's so confusing? Apple doesn't want you repairing your own phone because they want maximum profits. Tesla does not want people repairing their own cutting edge vehicles because they will kill themselves or someone else. Do you know how dangerous it is to take apart one of those batteries?

[@mhods4457]

@Carl Gunderson Oh, well I was being sarcastic. Because one thing most people use for social media or taking selfies and is not really important. And the other is a 5000 pound tank that if not repaired properly will have VERY bad consequences.

[@mhods4457]

@Carl Gunderson Well it's not just the battery though, that's just one example I used. If they don't torque down a tire properly. If they mess up the wiring or a sensor or software. Coolant line. Etc etc. My point is that if the corner store messes up your phone, well yeah that's a bummer but it's not really a big deal. If that sketchy mechanic you took your Tesla to because he was "half price" messes up your car. Well, it's not even remotely the same thing. It's like when a person hires someone "cheaper" to work on the electrical in their house then it catches fire. My point is having people who are not certified to be working on cutting edge vehicles trying to fix your car is incredibly stupid. This is not a Toyota Corolla. You need high levels of training to properly fix a Tesla. Especially if it's battery related.

[@FoxBlocksHere]

Love how Linus started running in place to prepare the transition to the "QWOP adventure game" gag

[@Gjocaii]

You know its going to be a good video if its titled "Im a Genius" and the first thing you see is linus drop fragile items

[@baseballjustin5]

Isn't that the same thing. Just to get you to buy the new phone cause it's "cheaper"

[@baseballjustin5]

@Matthew Hurren I meant like the Genius bar is told to take longer or make it harder so you just buy the new phone

[@Tainer_official]

I would totally trust Linus building the frame of my house 😄

[@jptenor]

Is that a piece of Renaissance polyphony playing for a few seconds starting at 1:53?

[@benjaminsmith3625]

The tools answer a question I had about how Apple store can even repair stuff. Apple's devices aren't easy to repair so I was confused how their geniuses could repair them (assuming that recruiting repair techs is harder than other retail staff), given that Apple doesn't design for repair. I guess all these tools were developed to be precise, and easy to repeatably and reliably use so that there own shops could even offer repairs! 🤷

[@kuma8030]

not really since if the screen is real real fucked you wouldnt be able to use those tools xD

[@kuma8030]

i belive it would be more logicall to just change the device for the same model with the exact same specs and clone it to the one they hand you. and then send the broken ones to their repair services (or stack them in the shop so the repair guy has the time to do it)

[@sainttrixx]

Takes us like 15 min and we actually program the screen with true tone. I would understand if you never did one why it would be scary. But we are also $120 cheaper then apple.

[@MrPruske]

@@kuma8030 there is a tool for that

[@kuma8030]

@@MrPruske if the screen is real fucked up the suction cup wont suck and if you put a screen protector over it with real stron glue you are going to heat it up anyways and it wont come off

[@thegreenxeno9430]

Made it to the end of the video. Here's my take. As an ex-Applecare phone supprot tech, they most definitely can offer you a quote on the phone. If you opt for a mail-in repair (which is annoying anywhere outside the US), you tell them what the damage is, and they tell you what it costs to replace it. If it shows up at the repair depot and there's more damage than you described, they call you back with a re-quote. If you get a re-quote, it will 100% of the time be more than the price of a new phone. Honestly, electronic waste practises at Apple's scale should be considered eco-terrorism.

[@spikeypineapple552]

Huh? I mean I don't disagree with most of what you said, but apple clearly have best in class recycling program, along with having the longevity factor. What do you think the ewaste factor of an iphone 6 that just got third handed to a kid, vs some random phone 200$ phone that lasts 18 months?

[@nickierv13]

@@spikeypineapple552 Go watch some old Louis Rossman videos. Apple SOP is to take a device with blown out SM cap that probably costs $0.02, shred the $500 of working parts on the board, and call it 'green'. They conveniently miss the first 2 R's: reduce (make repairable) and reuse (post schematics) so they can flout 'recycling'. You might be able to get 20% yields on reclaimed metals/elements. 5 broken laptops into 4 working units is 80%. If its a common part your replacing 1 of say 500 surface mount parts. Thats 99.8% yields. Even if its a one off IC, your looking at 1 of lets say 100. Thats 99% yields.

[@AidanS99]

I work in a manufacturing company that makes wire harnesses and there, ordering parts is as easy as going online and finding the part number the customer wanted. Yes, wire contacts and terminals require compatible tooling from the part manufacturer, but never have I needed to call someone to “activate a battery” or make sure my part serial number matches the one I ordered. The fight for right to repair will not be over until there is a parts catalog on Apple’s website which I can peruse.

[@aymenmt1]

people : watching linus explain why apple is bad. me : counting how many times linus moved his hair .

[@sejoki1]

Once you notice it, you can't look past it. It's as impractical as it is good looking.

[@thephoenixking3242]

10:25 Clash of Clans: Nervous sweating (You get like 1 in 100 value for enchanted items or whatever they are called in clash of clans)

[@alexisrivera200xable]

Apple really makes it as consumer hostile as possible. They made a really high effort to make it as painful as possible while being only careful with the language to avoid complaints about easy to prove anti consumer practices. This is why RIGHT to repair is so critical. None of this should be as expensive or more as a new device, they do it like this because they can as no law holds them back.

[@Omar-kl3xp]

Lol it is because they have been forced by the EU to make the right to repair , I guess it was a middle finger to EU as they forced them to do this lol

[@Gabu_]

@@Omar-kl3xp good thing the EU is preparing a middle finger back, not only to Apple but to other giants as well.

[@Omar-kl3xp]

@@Gabu_ what are they planning to do ?

[@Cazamalos]

Apple will only release a car when they have the technology that enables them to charge you $120 for filling the windscreen wiper fluid by your own.

[@isgn1088]

“I’m a genius” Opening clip: *Drops glass*

[@The_random_transbian]

I can’t roast Linus because I just dropped a whole violin… Also to all the peeps behind this channel and it’s products, thanks for informing normies like me about tech, stay hydrated y’all!

[@MDG509_]

I’ve dropped mine before… fortunately it was fine other than a slightly flat g string.

[@inventiveowl395]

Same. .. well.. Similar. I stumbled going up a flight of stairs while carrying a tuba...

[@jpsalis]

Damn, hopefully it was alright. The bass bar is a pain to setup if that falls.

[@thebum2000]

I work at a Geek Squad as an Apple Pro and my gosh let me tell you, Apple is VERY specific when it comes to things. For instance I saw you wrote the name of the part on their box. When we ship them back they have to be inside of the new parts box going back. If there is any writing on the box at all or any marks, they charge us a $50 administration fee, its wicked stupid. I can't tell you the amount of escalations I have created fighting Apple to get money back that they wrongly charged us. I am hoping Apple wont do the same stupid stuff for this personal repair program. Imagine you don't get any of that returned part credit back and instead get charged more because you wrote on the box.

[@CelestialDeathscythe]

does that happen even if marks appear from the way it was handled during the shipping process either while being to shipped to u or to apple?

[@thebum2000]

@@CelestialDeathscythe Not necessarily. If it is like a dent or a tiny rip from shipping they're usually pretty good about it. However, I have had a time where when opening the part box it tore and they tried to charge that $50 fee and I spent a week and a half fighting with Apple Support to reverse the charge and credit us back the money.

[@hishnash]

given it is the same logistics company (it is not apple directly) expect it to be just as bad.

[@literallyjustayoutubecomme1591]

11:00 nice little preview

[@maximilianb7722]

As a non-Apple customers it's both kind of funny and kind of worrying to see what tactics Apple comes up with to be as anti-consumer as possible.

[@PvtAnonymous]

the industry is catching up, sadly. And the bad stuff that Apple abandoned (like wiping the phone after repairing it) has stuck with other major players like Samsung or Google. We have people coming into our store to ask for data recovery on a phone they are about to send in to Samsung on warranty, but can't get the data off of. It's so sad, honestly.

[@TheGumiBear]

and we all know that the rest of the industry will follow, because "apple does it"

[@maximilianb7722]

Yeah that's why I'm also worried

[@spaceduck413]

@@PvtAnonymous Oh jesus, OnePlus wiped my phone just for replacing the *back glass*. I mean, to their credit, they warned me that they were going to before I sent the phone in, but come on, there is no need for that.

[@Omar-kl3xp]

It is kinda funny because Apple clearly never wanted to do it but because they were forced to do it by government pressure from the US and EU ,they had to do it,and they decided to find the best way to make it as hard as possible so customers would not do self repair , it was kinda a middle finger to the governments .

[@wanglelife]

Take a drink every time Linus fixes his bangs.

[@johnstephens7513]

Since I've read several "as a former..." comments I'll add mine. As a former Apple systems engineer for a Apple Specialist, Apple did once "toy" with devices that were entirely user repairable. The first couple models of the iMac G5 were designed to be entirely "consumer replaceable". However they did it to start to funnel owners to their New (for the time) Apple Stores. See if a part was considered consumer replaceable by Apple, than the Apple Specialist chain didn't receive any compensation for doing the repairs (in or out of warranty). But the Apple store didn't make money that way (most of the Apple store's budgets came from corporate marketing money, at least at that time) so it's not a loss to them to do 10 repairs with no "compensation". The concept failed, it's believed, due to push back from bother the Specialist chain, and end users, not everyone had a conveniently located Apple store, if they didn't feel comfortable replacing the logic board in their new iMac G5. Which were a LOT of folks since that same model line was known for bad capacitors blowing up in the PSU and on the logic board, eventually leading to REP for those parts. So the next redesign began the slow slide into super hard to take apart devices. I guess if Apple Specialists (or Value added resellers) wanted to be compensated for the repairs they did, Apple was going to make sure they really work for it. But I've slipped into story time lol. Sorry.🤷‍♂

[@xxnike0629xx]

I really wish companies would have better after-service offerings that lets people bring in their devices to the store, fix it within a short period of time the same day, and not charge a ridiculous amount of money. More people would use such service. I know in South Korea they have stuff like that for Samsung product owners (phones, computers, home appliances, etc).

[@lgdcommanderchen]

Well, I mean... The answer lies in your comment, then :) The companies that you are looking for is, indeed, Samsung. I would not be surprised if they have great aftersales service in their home country. Even here in Indonesia, they have good aftersales service. Even some Chinese companies like Lenovo, Xiaomi, and ASUS had great aftersales service...... I mean, at this point... Apple is just being a jerk. These anti-consumer practices are something that I observe prevalent in US companies. Not only Apple, but also Dell and HP. I would like to be proven wrong tho, because I'm all in for great aftersales service and consumer rights. Cheers from Indonesia, m8! :D

[@alexisrivera200xable]

That is the whole point though they do not want you to fix stuff at all, they very much would prefer you buy a new unit immediately but they can't come out and say it like that so they make repairs needlessly expensive to begin with and obstruct third party repair shops from competing with hostile design features and software locks. Corporations operate on the principle of endless greed so they need to be regulated after they reach a certain size or they will invariably create AND abuse their monopoly power over the products or services they offer.

[@am53n8]

I worked in a small phone repair shop back in the iphone 5(s) days. Most shops around here advertised same day, or even same hour repairs (for iphones and the popular samsungs, otherwise you'll have to be very lucky for them to have parts on hand). We definitely need to demand better from companies, or at least push them so that repair shops like this can work as well as they did

[@keonxd8918]

@@lgdcommanderchen well, in my country it's the opposite. Samsung aftersales services are terrible because it is operated by third party companies. Meanwhile Apple is operated by apple themselves, so they ironically provide better aftersales service compared to most companies out there. For example, my S10+ had small dust underneath the screen (literally from the factory). So they suggested to repair the device instead of replacing it 1 to 1, the issue I had is 1. My water resistance would be compromised 2. Who knows what other issues it would have occurred in the future because of a botched repair And that's exactly what happened, after repairing the device, the screen bezels were scratched under the glass, and only then they were willing to replace it. Overall it took 3 - 4 weeks to get everything settled. Meanwhile, my iPad Pro had a tiny display bleed after 10 months of use. I went to the apple store and they immediately replaced the device without asking much. Your experience may vary from country to country tho, Apple services might be good in my area but it could be terrible in other countries. Same with Samsung

[@noahghent8431]

I work for a rather large cell phone repair company, and have never once used those complicated tools. It can be done just as (if not more) easily with a hot plate & an ifixit kit

[@fractalmushroom]

Apples think tank is probably something like this. "How can we cash in on this right to repair stuff without actually repairing their stuff and also charge them double for it". It's a good attempt at having a soul but as far as my family goes it'll be generations before apple earns our trust again.

[@dickbicycle9304]

I highly doubt Apple cares about your existence, bud.

[@beemerwt4185]

That's exactly what I expected. Apple doesn't want you to disgrace the sanctity of their iPhones by letting you put your grubby mitts on any of the internal parts. It's always been that way, and it's always going to be that way. I just wish Android would step up their game and start having reasonable incremental updates and higher standards for developers.

[@jasonsims007]

They also put a hold charge on your card for the full cost amount of the items

[@drizzle8309]

I was wondering why Apple seemed to suddenly go all-in on this. It's all just a ruze. Putting themselves in a better position if right to repair gains more traction. Governments will be ignorant enough to fall for it too. I can't blame them for that, cause you can't know everything, but I can blame them for not listening to experts. I'm not surprised Apple wants to make money off this. But I am surprised they seem to have done it. They've figured out how. I will never in my life buy, own or recommend anything Apple. Yes, other companies have problems too and of course they're also after your money, but Apple really seems like the worst offender, especially with all their brain-washing.

[@CosmicTeapot]

Apple is like Sauron, but Samsung & Co. are really just a bunch of Sarumans. They follow Apple on all these shitty margin-increasing decisions down to the T. It is now impossible to own a high-tech product that doesn't bone you in one way or another as a consumer. The only somewhat more sensible options with respect to rights to repair are unfortunately significantly inferior in terms of design and features. Ideally, what we would need to do as a consumer force is boycott them and send our money to the shittier products/smaller companies in the hope that they improve and do not evolve to become tech-dictators like Apple... but that'll never happen because most people simply do not know or care enough about this issue to commit to such a sacrifice. Our wallets are our voting rights, and we consistently vote for entities which do not care about consumer rights, just like we consistently vote for politicians who do not care about citizen's rights. Oh well...

[@drizzle8309]

Now that you mention it, I genuinely don't know who I'd want to buy from if I need a new phone. Currently have a Galaxy A50 and sure enough, if anything on that breaks I'm boned. And it's a decent mid-range phone, right? Not that old, not exactly cheap. But it can't play 2 720p YT videos without overheating (at least I think that's what causes the buffering, not entirely sure). So downgrading would hurt. I actually might end up not getting a smartphone. Texts, calls and music. Wonder if there are still phones that just have that. And a physical bloody keyboard... But nobody else is gonna do that, you're right. Hell, I say it now, but might just end up following the herd anyway. Companies have figured out that we're *all* easy targets. I think we're just fucked...

[@hishnash]

This is not all of a sudden there are key changes to iPhone 12 that made this possible to do so it will have been in them works for at least 4 years. Pre iPhone 12 to load configuration info (like colour calibration of a screen/Camara) you needed to physically connect the phone to a Mac running some debug tools but from iPhone 12 onwards these devices can now do this over wifi pulling the info from apples servers. I don't think apple is really making any big money from this program at all, screen prices are high charing $30 more than a knock off eBay screen is not exactly making the $$$ profit margins you might expect.

[@drizzle8309]

lol not making big money...

[@Proxcss]

Best is the vultr ad at the end. It sums up Apple's take on the right to repair.

[@TheColinputer]

Linus you forgot to mention the other thing too. If you do the repair yourself YOU are taking on ALL the risk if something goes wrong. If i go to replace my screen and i dunno mess up the speaker. Or damage the wireless charging coil replacing a battery (which is actually pretty easy to do given how useless the battery pull tabs are) Then its all on you. If apple does it when repairing your device they are the ones liable.

[@ZeldagigafanMatthew]

Why go out of our way to mention something that should be so painfully obvious, a toddler would know the correct answer to?

[@alap1983]

It is baffling how Apple gets away with its policies and practices. The company treats its customers VERY poorly, and charges them HEAVILY... Yet, consumers make a beeline to purchase these over-priced devices year after year. In any OTHER country, citizens who value their time, money, and self-respect, would have started the painful but much-needed journey of separating themselves from such companies. It is ONLY the consumers who can teach Apple and similar companies a lesson in respecting buyers and users. But will they?

[@TimLongson]

The ultimate "cool" idea for a video which could create an entirely new way of cooling PC's in a far more effective way that ANYTHING that currently is available to PC consumers. The pump which a mini-fridge uses is a heat exchange pump; it passes low pressure fluid through tubes inside the fridge to soak up heat, then when the fluid passes outside, the fluid is put under huge pressure by the pump, which forces the molecules in the fluid to move closer together, resulting in them releasing all their heat energy into the surroundings outside, the then greatly cooled fluid is pumped back into the mini-fridge, at a temperature far lower than the fridge contents, at a low pressure, so the fluid rapidly soaks up all the surrounding heat energy before being pumped back out again. And the cycle continues. In this way you can take heat OUT of the inside of the fridge, which may be say 5 degrees C, & disperse it outside of the fridge even if the room outside is considerably hotter (say 20 degrees C), in an incredibly power efficient way. You could use this technology to not only have TOTAL control over the temperatures in a water/fluid cooling loop in your PC, but if you were so motivated, you could even also channel the heat, via the heat-pump (mini-fridge pump) to either an external heater, or even use the heat to generate electricity. A setup like this could be used as a prototype for a commercially available PC heat-pump which would allow people to cool their PC components to considerably BELOW room temperature (in a very quiet & efficient way) even if they were overclocked & using lots of power! And heat moved in this way is 75% more efficient, if put to use externally, than generating heat from a dedicated electric heater! The developer would have a "hot" new product to sell & we consumers would benefit by being able to FINALLY cool our top of the range over clocked hardware so that if stabilizes it & massively extends the life expectancy - win win! Cool aye?

[@kingdillon96]

I used to do these repairs with these exact tools during the pandemic. I loved the tools, but the repair process was overly complicated and a mess if you messed up. And every client says the same thing 'Apple could have done it much faster'...well maybe you should go to an Apple store than...

[@amathos1130]

And that’s exactly their goal, making it as inconvenient as possible to justify their case.

[@smelltheglove2038]

Than what though?

[@vonthegreat870]

Bought a brand new pc accidentally was plugging the hdmi into the motherboard, and wondering why it wasn’t connecting to the monitor, after a few resets my keyboard and mouse won’t connect any more, so now all my usb ports won’t work and I can’t get the display on.

[@Murdoch493]

I'm trying to think of ways to get around the 3 day wait period. Maybe have some phones on standby and have the customer rent a phone from the shop, or recycle models that were turned in so those parts can be recycled. There are definite downsides, but I want the program to succeed soo well that it blows up in Apple's face so they don't have ammo to fight against Right to Repair.

[@CanIHasThisName]

LTT didn't show this unfortunately, but after replacing a screen you have to call Apple (actually make a phone call) and inform them of the replacement in order for all features to function. In other words those fuckers are even keeping track of which part goes on which phone. You can't use a part that was not ordered for your specific phone.

[@Murdoch493]

@@CanIHasThisName ugh, apple is trying soo hard to shoot right to repair AND themselves in the foot with one bullet.

[@stayupthetree]

The way people get shitting on Apple actually making an effort, I would just stop making an effort. They've steadily increased the amount of parts that can be replaced, when they didn't have to. They actively made the tools more and more idiot proof so that some of these idiots could have a successful screen repair. When I started the tool Apple provided us for calibration after a screen replacement was easily 100lbs, cost thousands of dollars, was about the size of a mini fridge. This was 3ish years ago BTW, very recent. Apple continues to work on reducing the process down. Apple does have loaner programs, and if people would just calm the fuck down, I wouldn't be surprised if they eventually rolled one into the repair program.

[@Murdoch493]

​@@stayupthetree Cool, but that's not my point, because they could just sell the parts as-is without the 3 day wait so repair shops could start binning their parts and help customers who don't want to DIY or go to an Apple Store for a repair, but instead they have to do this 3 day wait malarky or buy a new phone. Meanwhile, Apple could just say "Well, right to repair just doesn't work. The customers prefer to just buy a new phone or come into our store for a repair" When I say "I want it to backfire for apple" means I want Apple to succeed in making their phones repairable. But here it just feels like Apple isn't putting any effort into it, which I know is BS because I know Apple can do it! This hardware is cool, but the execution is horrible, which gives me the impression that Apple wanted this to fail.

[@DaniilKharkov]

12:37 LOL

[@Gabzes]

If they're gonna agree to this then why not just have self serve stations like this at Apple stores? This would avoid the whole logistic of shipping the tools and parts

[@snipegrzywa]

They won't do that because a) they don't want people seeing broken apple products and b) then store could theoretically be held liable when something goes wrong

[@BobSentell]

The same reason Ford doesn't let you change the oil in your car in their garage. DYI has an implied "at home."

[@fvckyoutubescensorshipandt2718]

Eh I just simply don't drop my phoen or crack it and replace my own battery every 2-3 years. No silly kit necessary, after first opening It's just resealed with silicone rubber caulk that does the job fine without the gorilla glue grip (so it's easy to get back into it when I need to).

[@knghtbrd]

Seriously Apple, this is JUST fiddly enough that I _want_ my family to be able to take it to a mall kiosk and pay someone to do it. But I should be able to perform whatever repair I can perform, or take it to someone who can. Apple continues to be a consumer-hostile company, their lightning ports and connectors arc and spark and short out frequently, and nothing less than full Right to Repair will be good enough. I have literally NO faith and trust in that company and their anti-consumer horse-shit. The company needs to be absolutely demolished for anti-trust reasons and sued into oblivion for their warranty practices. Until the company can prove they've ACTUALLY changed, I want nothing to do with them ever again.

[@anon_y_mousse]

I have to admit, those cables do look pretty cool. Like an old phone cord, if anyone is old enough and had such a phone, love the coils.

[@NoMusiciansInMusicAnymore]

I'm so glad I have never been tied to Apple, it seems like once you are into fruit based technology you are kinda stuck... It sucks that we can't truly buy anything any more, it's all rented even if it's simply thrown out at the end of it's life

[@jbutler]

it is truly sad! miss the old days of the Nokia 3310, no one was tied to anything back then everyone was free! No we all just renting everything, even the roads we drive on and our houses to our pets. it’s bizarre but the governments won’t acknowledge it, they will make you believe you own something but it’s not true! good luck

[@Rhapsody_Sky]

Maybe one thing for the apple store that refused to tell prices over the phone: Yes it is company policy and not the best. I worked at an apple store a few years back. Our apple store decided to tell customers prices via the phone. After 3 months the amount of calls we got just to check again for pricing or argue with the telephone guy that other services are cheaper got so high, that we needed an additional person there for a while just to handle more calls. People got angry when the price was actually higher when they came, because there was more repair to do then it could be diagnosed via the telephone. My colleagues got stressed by it. everybody got stressed. The store decided that we stop doing that collectively and told people to call apple care. They usually give out prices via phone and are especially trained to handle phone support requests. Apple store people usually are not. And I can confirm the tools shown in the video are the same as they are used in the genius bar repair rooms. There is just one more thing. Of course. And yes, I too would love apple to open up and give all the party to everybody. I am a big fan of self repairs.

[@BradLoyo]

apple: you wanted to repair it yourself right? well, here the worst way possible so you won't ever want to do it yourself again.

[@slendydie1267]

whats funny is that a lot of countries that sell iphones dont have apple stores where they can get it fixed.

[@silverden8706]

I worked at an apple authorized service point. These are the exact tools that they use there too ... or should I say: SHOULD use. Most of the technicians still wing the repairs. The only part that really changed and annoyed the fuck out of me was everything around the repair, getting apples terrible service form to work and register a repair ... Ew apple, ew.

[@EvilGeniusGaming84]

This is exactly the reason I switched to Samsung Galaxy Note 10 plus instead of upgrading my old iPhone. And I'm glad I did, having the SD card slot is worth it alone lol. I have 4 app screens full of apps and still have over 150 gb of storage left while my girlfriend barely has any apps downloaded on her iPhone 11 pro max and her memory is full 😄

[@lambdanebula8473]

At the very least, these tools are extremely useful, and honestly pretty decent value. The rest of the program might be shit, but the tools alone are worth applauding, because I don't know any other company that released anything like this for their phones, though granted, I might just be ignorant.

[@Daniel-dj7fh]

Tools are good, phone still doesn't. Doesn't seem like good value if you're really just considering fixing your phone. And god knows how long those tools will last, they kind of remind me a bit of those "older" Chinese face massage machines you can buy off alibaba.

[@Daniel-dj7fh]

or old Uni Lab powersupplies.

[@grn1]

Half the tools are only necessary because of Apple's anti-consumer practices of making it as difficult as possible to repair your own device. You also have to contact Apple after doing the repair to get the software to work which means 3rd party options are useless unless someone reverse engineers the software and even then it would become an arms race between Apple updating their artificial restrictions and the 3rd parties cracking them. It would be nice if other manufactures also offered some quality tools and first party parts but it's also not really necessary as Android and PC repair businesses are already thriving without official support.

[@vidgami46]

The real test will be whether the iPhone 12 still has parts available for repairs in 2023 and 2024. Apple might only supply parts for new models. Edit: Finished the video. It's much worse...

[@themorta1fps]

Me. Did this for a year with a heating mat and like 4 different screwdrivers. I only had an issue with the 13 series because of how it’s serialized

[@kklum6998]

Vote with your wallet. Simple.

[@SP4CEBAR]

ah, an official Linus dropping things compilation, just wat we needed

[@solace669]

Gotta say, I'm impressed with all of this stuff. Those tools definitely took a long time to develop and test, and they could have just kept being stooge about the whole thing.

[@b_man-25]

Man, screw Apple. I've never owned any of their products and I still hate them. I'm never going to give them my money as long as they keep being this way.

[@alex548554]

That gigantic screen removal thing seems a bit under engineered, wouldn't you be removing a cracked display typically? Cracked glass doesn't work well with suction cups last I tried.

[@slavakhudyakov3807]

As a small repair shop you can just pre-order parts from apple upfront using other phone serial and just re-order them for a broken phone when customer comes in, so that model still allow making fast repairs. The problem is, though, price of components compare to price apple charge in total in their own shops.

[@Hightower3699]

I could see this being useful for someone who wants to re-purpose old idevices as a hobby or business. If they don't make you buy the whole kit each time, you could buy the holders/brackets etc. you need for the devices as they come up. Then you can buy cheap replacements for the next one that you do. So if you get everything for one iphone 6, it should work one the next broken iphone 6 you get that you want to repair. I'm not saying that it would be cheap by any means, but people have paid more for less.

[@AndreKirsanov]

It is the same power tools and motorcycle market. Once needed to order new piaggio engine for customer. New scooter cost about 2000€ and new engine for it was close to 3000€. It was like 8 years ago if I remember correctly

[@tobcyxob]

When Lynis said "I like it" the scene from the Naked Gun instantly popped up in my mind.

[@deathmaster6117]

Wel well well... I see the same behavior as with their software: what they don't want they make as complicated as possible or even impossible. Turn off annoying animations in MacOS? Nope! You can reduce them a bit but not remove completely. Creating own color profile with limited but still tunable brightness? Nope! You are not allowed to do that! Tune kernel to use cores in parallel instead of filling them up from 0 to last? Nope! Put more sane congestion control for TCP? Nope! Install an app from side? Yeah, but you need to go to setting, unlock, push a button. And no way to tel MacOS "Hey, I know what I'm doing, stop getting in my way all the time!". Make your own app to install on your own device(iphone/ipad) forever? Well... You are forced to PAY Apple to do it(or if you live in a country that is disliked by USA you just cannot do it at all). Updating headphones? Well... It is possible but you will need TWO devices to do it: MacBook AND iPhone. Who even has and iPhone nowdays? Why the f* update process is locked to one device type instead of being open to any device including PC and Android?

[@thejozo24]

Sad, the video mentioned at the end is not linked anywhere in the description:(((

[@reuelbraid7446]

Having worked for a 3rd party AASP, the big hiccup is Apple stores do not charge labor, part price on that 12 pro max display may be $329, but even at Apple Authorized Service Providers that are not owned by Apple, the customer may have to pay an additional labor fee. Apple provides labor reimbursement for IN WARRANTY repairs to said tech stores, but out of warranty that tech store makes no money unless they change labor. Verses an Apple Store itself owned by a 3 trillion dollar company, does not charge labor regardless of warranty status.

[@takcody]

I'm now chronologically tuned by how healed the wound on lienus's left arm is

[@parkerbot]

Orrrrrr....they require you to bring in the phone to the store before offering a quote to avoid the "You said you'd be able to fix my cracked screen for 'X'." Apple repairer: Yeah that was before we saw your phone has a 15 degree bend in the frame and cracked back glass. "You said it wouldn't matter." Apple repairer : Literally no one said that to you.

[@Kno_Buddy]

Great idea for a video: creating your own high quality easy to install HDMI out mod kits for handhelds including 3D printed shells to accommodate the additional hardware.

[@lunaticscorpio2735]

Just gotta say I work for a repair shop in canada. I have gone through the training process to be deemed out of warranty repair "certified" by apple and those 5 repairable components that you can do as a self repair is all that an apple tech is allowed to repair either as in warranty or out of warranty. After those 5 components it is a device replacement. As well from what i saw in the video you don't have access to apple gsx and ats2 (i could be wrong about if you get access ) which is needed to be run to allow the device to recognize the new components and their serial numbers as genuine parts even with apple oem parts. if you don't run the proper calibration tools you will be locked out of certain features. all in all in my opinion this repair program is useless for most people as even if you want to do the repair you still wont have a fully functional device.

[@Joker8pie]

I do this for a living. I use those same tools every day. If you're an Apple Certified repair center you don't need to enter a serial number prior to ordering parts. You can just pull parts from stock but you MUST document basically everything in Apple's web-based ticket-tracking software called GSX. It's extremely clunky and I hate it.

[@mahanc1124]

I've noticed in the newest videos that you have removed the linus tech tips intro with a caption related to the video, please bring it back.

[@RafaLepo1996]

The iFix it microwave bag is genious hahahha. I have a Gel bag to put in the microwave or in the freezer, but it’s for personal use. I once used it to remove the screen of a Xiaomi Mi9 and it worked like a charm. I put the bag inside the microwave for 3m and then placed the bag on top of the xiaomi for 2m. I felt proud of myself for that idea hahahaha